Play Store crashes on update - Nexus 4 Q&A, Help & Troubleshooting

Whenever I try to update or download an app the play store downloads the necessary files and then instantly chrashes. The only message I get is "Google Play Store was closed". Afterwards I can reenter the Play Store without problems.
What I already tried:
- clear Play Store cache and settings
- delete Google account
- reboot several times
My device is running stock 4.2.1 with Play Store version 3.10.10.
Please help me :crying: Thanks button instant hit guaranteed.

I know you said you cleared your play store cache but did you also force stop it and clear all data as well? Try clearing data and force stopping Google services framework
Sent from my Nexus 4 using Tapatalk 2

No, stopping Play Store, clearing cache and stopping Google Services Framework couldn't fix the problem. I then tried to reset the Store to the factory version (3.9.17 I think) and wooosh updates are now working again :good: A bit panic was left that the Store App will get the same problem again once it updates itself to 3.1.10 but apparently it still updates perfect.

Related

[Solved]Please help me about Play Store 921 error

I flashed a new rom, stock jpu, i rooted it, flashed 2.5 g3mod kernel and started to restore my aps with titanium. and then it begin, i cant download anything from play store, due to this error. there is another thing, talk app is not conecting with my account, it says sign in error.
I tryed clearing data from all google aps, play store included, reinstall play store and talk app, rebooted, reinstalled again...
I had the same problem when i was on Kyrillos 10.4, and now again.
please help.
Clear the data of the play app from settings>applications> manage applications.
Hope that works
ak700 said:
Clear the data of the play app from settings>applications> manage applications.
Hope that works
Click to expand...
Click to collapse
Did that. Didnt work
same issue, I resolved with
remove my google account, insert him back, clear cache and data for the google play store, kill all the active apps
ilievski.ace said:
same issue, I resolved with
remove my google account, insert him back, clear cache and data for the google play store, kill all the active apps
Click to expand...
Click to collapse
I did all that but it still didnt work..
I got it workin after restoring google services framework with titanium.
Thanks for the help.
You did that. Excellent! But do you know how GSF affects your phone? It connects the google servers to your phone. Never uninstall that .. there was a thread somewhere.. it said "apps save to uninstall" or something. Follow that...

play store error message: 'RPC:S-7:AEC-0'

hi everyone. i have rooted using CF Root for my SM G900F
installed alliance rom fine using philz touch recovery( am now on PAC MAN ROM so i know this issue isnt ROM specific)
i am unable to install any apps via playstore or pushing to phone from online store. getting error message:
'RPC:S-7:AEC-0'
driving me crazy. have cleared data and cache from play store and google services, removed google account, rebooted, added account.
still same error message, any ideas. phone is pretty unusable without apps. gmail works, play books works, just not able to add apps.
have done all work arounds possible but no joy.
i have been able to restore apps from a titanium backup but paid versions dont register as paid and i cant update any apps
very frustrating
does anyone have any ideas before i log a support call with the google boffins?
The usual answer is to update your Google play store app. And failing that, wipe the cache, reboot and then recreate the Google account. You didn't say whether you have the latest play store app version.
Did you try resolving the issue exactly as follows?
RPC:AEC:0 error (CPU/RAM/Device/Identity failure)
First ensure that you are using the latest version of the Google Play Store app.
If the problem persists, then:
Go to settings > application > Play Store > clear data & clear cache
Go to accounts > Google > remove account
Reboot to recovery mode > wipe system cache
Reboot phone normally
Settings > account > Google > log in.
.
fffft said:
The usual answer is to update your Google play store app. And failing that, wipe the cache, reboot and then recreate the Google account. You didn't say whether you have the latest play store app version.
Did you try resolving the issue exactly as follows?
RPC:AEC:0 error (CPU/RAM/Device/Identity failure)
First ensure that you are using the latest version of the Google Play Store app.
If the problem persists, then:
Go to settings > application > Play Store > clear data & clear cache
Go to accounts > Google > remove account
Reboot to recovery mode > wipe system cache
Reboot phone normally
Settings > account > Google > log in.
.
Click to expand...
Click to collapse
play store app is latest gapps
have done all that many times over. no joy at all.
when i go online and try and push an app to my phone i get the error message on my phone. when i try and see my apps on the play store online the page returns and error message. its like my apps just dissapeeared from google servers.
its a server error i am sure but have no idea how to fix it
bob dylan said:
hi everyone. i have rooted using CF Root for my SM G900F
installed alliance rom fine using philz touch recovery( am now on PAC MAN ROM so i know this issue isnt ROM specific)
i am unable to install any apps via playstore or pushing to phone from online store. getting error message:
'RPC:S-7:AEC-0'
driving me crazy. have cleared data and cache from play store and google services, removed google account, rebooted, added account.
still same error message, any ideas. phone is pretty unusable without apps. gmail works, play books works, just not able to add apps.
have done all work arounds possible but no joy.
i have been able to restore apps from a titanium backup but paid versions dont register as paid and i cant update any apps
very frustrating
does anyone have any ideas before i log a support call with the google boffins?
Click to expand...
Click to collapse
Same issue here as well can't update apps or download them either. Seems to me its a google play services error something to do with that. I'm still waiting for Google to get back to me. I have not had my account for four days now. I thought it would update its self but no joy.
---------- Post added at 01:42 PM ---------- Previous post was at 01:40 PM ----------
Oh mine is a Motorola g 4.4.4 so its not just one device.
maccboy2010 said:
Same issue here as well can't update apps or download them either. Seems to me its a google play services error something to do with that. I'm still waiting for Google to get back to me. I have not had my account for four days now. I thought it would update its self but no joy.
---------- Post added at 01:42 PM ---------- Previous post was at 01:40 PM ----------
Oh mine is a Motorola g 4.4.4 so its not just one device.
Click to expand...
Click to collapse
yes, had a support call with google this morning. they escalated the support ticket and emailed me stupid fixes that i already told them dont work.
its a google server issue for sure
i have managed to install a titanium backup of most of my apps but the paid ones dont register as being paid and i cant update anything at the moment.
Account issue
It appears that this is an account issue. I am having the same problem on multiple devices with my Google Apps account, but my gmail account is working just fine on those devices.
Google is evidently aware of it, and its gotten a little press on Android Police. Whatever you do, don't listen to what people are saying and factory reset the device. IT doesn't help, and all it winds up doing is removing access to all of your paid / no paid apps.
A small discussion has sprung up on the Google Wallet forum here.
Definitely a play server issue. I have the same error code started about 2 days ago. It's on my s4, nexus 7 and tf201. If I log on with a different account then there is no problem. If you log in through windows to the play store then you will also not be able to see your purchased apps. I'll give them a call tomorrow if it hasn't resolved itself.
I am in the same boat. When cache clean, removing and adding account didn't help I tried factory reset. Didn't help. Rooted and went to CM. Still nothing. At that point reached Google and was told they will get back as it looks like a known issue. Not a single app on my phone right now as nothing is restored from play store. It's very annoying. Have this issue on my Nexus 4 and 7. Although I did all this on 4 only.
smellster said:
Definitely a play server issue. I have the same error code started about 2 days ago. It's on my s4, nexus 7 and tf201. If I log on with a different account then there is no problem. If you log in through windows to the play store then you will also not be able to see your purchased apps. I'll give them a call tomorrow if it hasn't resolved itself.
Click to expand...
Click to collapse
I just wanted to let everyone know what my fix ended up being after days of troubleshooting....
I went to my PC and went to google and looked up the Google play device manager, when on this site I chose my device and allowed it to find my device on Google maps after finding it I pressed the ring my device button and also the lock screen button and changed my password... When I did this I was then able to download stuff again....
I spoke with Google about this also and they said this error is caused when your device is not synchronized with the Google servers and what needs to be done is your device needs to be reconnected to the server, so other fixes are removing your account, uninstalling google play store updates and clearing cache, clearing cache for Google play store and restarting your device, then readding your account and attempting to download again.... Google will recommend you format your phone but I recommend not doing this cause you will lose all your apps and not be able to download them ... it did not fix my issue, I tried all of these and the first I mentioned worked for me after 5 days of issues...
Good luck all,
Moveit124
hi, i tried everything from above and did not work. After some more research it worked like this:
1 - . On your Android device , we go to Settings
2 - . Then Applications, and inside we go to the All tab
. 3 - Here locate and click on Google Services Framework
. 4 - Once inside we delete the cache, then We delete the data and force stop.
. 5 - repeat these operations also advise with Google services with Google Play and Play Store
. 6 - After reboot phone and attempt to download / update an application and see if everything went well .

Unfortunatly google play store has stopped

Ok I keep on getting the error unfortunately google play store has stopped. I have gone into the application manager and cleared cache and data then opened up again and press ok and same thing. Deleted the app and then reinstalled and again I still cannot log in. Tried going into Google Play services to uninstall updates but its greyed out and I cannot click on this.
Not sure if app Lucky Patcher is messing things up on phone? Running Versions’ 5.0.1
Any other options?

Yotaphone 2 bought in China has no google apps. Any way to fix this?

Like the title says, China blocks all google related apps so google play services is non-existent on my phone.
Running Android 4.4.2 and have tried "google installer", and manually installing it with apks with no luck either.
Once I install the APK's such as google play, or google play services, or google accounts, when I try to run them it gives the message "unfortunately google play services has stopped working".
I'm not too sure how to root this phone and if anyone has any ideas that would be great, thanks
Have you tried the usual procedures: Clear cache, factory reset?
fargonaz said:
Have you tried the usual procedures: Clear cache, factory reset?
Click to expand...
Click to collapse
Yeah all without success
check this post:
http://forum.xda-developers.com/yotaphone-one/general/yota-releases-1-87-firmware-ru-t3262836
download the yotaflasher and flash your phone into another builds
AgentMelon said:
Like the title says, China blocks all google related apps so google play services is non-existent on my phone.
Running Android 4.4.2 and have tried "google installer", and manually installing it with apks with no luck either.
Once I install the APK's such as google play, or google play services, or google accounts, when I try to run them it gives the message "unfortunately google play services has stopped working".
I'm not too sure how to root this phone and if anyone has any ideas that would be great, thanks
Click to expand...
Click to collapse
this is how i did to get my yotaphone 2 YD206 rooted and it works ok.
I installed "kingroot" app from kingroot.net and follow the instructions , it should be done with a few mins.

S8 - Google Play Services Keeps Crashing, cant reinstall?

For some reason, my Google Play Services has been crashing for a week and all related apps crash including playstore.
I have now re-flash my phone without formatting to G950FXXU2CRED.
The PlayStore now works, but Google Play Services does not work. I can't uninstall as it doesn't allow me.
I have cleared the system cache, cleared the app cache, uninstalled previous updates....
Anyone got any ideas? Google Maps also crashes now because of it.

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