OK, having a huge problem with my Nexus 4. I'm still running stock kernel/ROM (although I am rooted) and everything about the phone works great EXCEPT for the phone itself! What I mean by this is: everything works (data, texts, tethering, et cetera), I can make and receive calls... but on those calls, there is no sound in *either direction*; when on a call, the mic doesn't pick up my voice, nor does the speaker relay the caller's voice. WTF?
My in-call volume is set to maximum, as checked via Power Toggles.
I've also noticed that the phone has a hell of a time hanging up after a call. For instance, I make a call on the N4 (again, no voice/sound during said call), and when I go to hang up the phone screen simply says "hanging up" and hangs like that for almost a minute. If I try to make another call after that, I get an error "Call Not Sent".
Any ideas how I might be able to track this problem down?
I should also mention that I don't know how long this problem has been present. I really don't use voice calling very much. When I tested the phone when I first received it, I simply made a call from it and to it from our land line and made sure it rang... I didn't think that there might be any issues with the call itself!
I have a brand new N4 that I just rooted using WugFresh toolkit and I see now that I can't hear anything during a call nor can the other person hear anything.
I've tried downgrading to .33 and .27. Also reflashing .48 with no success.
What should I do?
If you are experiencing the same problem I was, it wasn't fixable. I tried everything (reflashing stock, trying different ROMs, etc.)... and apparently it was just a hardware defect. I contacted Google and after explaining the issue (which they hadn't heard about at that point) they shipped me a new phone, which works perfectly.
I would highly recommend not wasting your time trying to diagnose the issue further and get in touch with Google about getting a replacement.
Cheers,
Matt
Thanks a lot for getting back to me. I contacted them and they already sent a replacement unit.
I found a thread on Google forums with six pages of people complaining about this. Apparently is not an isolated problem. Half of the people have the problem after updating to 4.2.2 and the other half (last pages) are all with new phones (4.2.2).
jumped in been a while since I had a play with LS - first impression love the splash screen :good:
Same problem, no warranty
Lucky you guys who were still under warranty. My Nexus 4 is 2 years old now and I just got this problem. It seems to be software related. The mic and speaker works for anything else other than placing phone calls. Furthermore, even if I plug a standard headset thought the 3.5mm jack, still no luck. The same with bluetooth headset.
It's interesting that when this problem started I would be able to place or receive a call once per reboot, i.e., after rebooting, the speaker and mic would work on the first call, but not for the second call unless I reboot the phone. Now I doesn't work even after reboot.
Gargabe?
Hi,
I have exactly same problem with sound during call. I'm using CM11. It doesn't matter if it is nightly or snapshot, simply there is no sound during call. Everything except calling works fine - music, ringing etc.
Restart didn't fork for me and also deleting application data has no effect. I've found only one solution - factory reset approximately each week. It is obvious that this is only workaround and not real solution.
I don't know if it is HW or SW issue. Strange think is that factory reset helps.
Any ideas are welcome. Thank you in advance.
novicz said:
Hi,
I have exactly same problem with sound during call. I'm using CM11. It doesn't matter if it is nightly or snapshot, simply there is no sound during call. Everything except calling works fine - music, ringing etc.
Restart didn't fork for me and also deleting application data has no effect. I've found only one solution - factory reset approximately each week. It is obvious that this is only workaround and not real solution.
I don't know if it is HW or SW issue. Strange think is that factory reset helps.
Any ideas are welcome. Thank you in advance.
Click to expand...
Click to collapse
I have the same problem.
Reverting to stock solved the issue form me until a fix for CM11 will be found.
BTW there is a bug report for CM11.
I can't post links but the code is CYAN-5728 on the CM bugtracking system.
novicz said:
Hi,
I have exactly same problem with sound during call. I'm using CM11. It doesn't matter if it is nightly or snapshot, simply there is no sound during call. Everything except calling works fine - music, ringing etc.
Restart didn't fork for me and also deleting application data has no effect. I've found only one solution - factory reset approximately each week. It is obvious that this is only workaround and not real solution.
I don't know if it is HW or SW issue. Strange think is that factory reset helps.
Any ideas are welcome. Thank you in advance.
Click to expand...
Click to collapse
The issue is with Google Play Services. more specifically the checkin service within it.
(this is from the CM bugtracking system , code: CYAN-5728, as stated by pupillo)
download/install the app "DisableService" from the play store. (must be rooted)
under the [System] tab, browse to "Google Play Services", tap it, then browse to "checkinservice", uncheck. (it will prompt for superuser, allow)
restart phone
try placing/receiving a call
none of u guys spent even 1 second to check this forums for answer. there have been at least 2-3 threads about this issue, all of them containing/linking to the fix.
Related
As the title says, I have no sound from the earphone during voice call. Also, when trying to call somebody, it shows on their phone but they can't hear anything from me.
The problem appeared suddenly, without any intervention from me.
I've tried, without any luck, the following:
- battery pull (several times, to be exact);
- SIM change (also switching operators);
- nandroid backup + data wipe + restore;
- I was running the SAFE 1.37 ROM and had it rooted. I flashed to "not so safe" 1.37 ROM from shipped roms, still nothing.
EVERYTHING else works perfectly on the phone: SMS, mobile data, etc etc.
I'm quite desperate at the moment as I feel I've tried everything I know and I'm thinking it might be a hardware problem that will require me to go back to the seller with it.
Has anyone else experienced this and solved it? I've tried searching on google and here on the forums, couldn't find anything.
Thanks for all your help.
Well I did go with it to the service center.
Should take them no more than 15 days to tell me something...hope it doesn't take that long, though....
In the meantime, if anybody knows anything about this problem, please do post...
It may not help me but it may help others.
Got it back from the service centre today.
Apparently it was just a hardware problem : they've replaced the earphone.
Everything back to normal now, topic can be closed.
Does anyone else have periodic issues where you'll receive a phone call or iniate one and you cannot hear the the person and they can't hear you?
Whats the problem?
Does nobody have this issue?
BrandonPrice31 said:
Does anyone else have periodic issues where you'll receive a phone call or iniate one and you cannot hear the the person and they can't hear you?
Whats the problem?
Click to expand...
Click to collapse
Yes, this happens when I call my wife but I don't think it's the device :laugh:
All kidding aside, I have not experienced this issue but to troubleshoot, does this behavior occur when you are calling the same person or with multiple people. Is there just a delay and then say, within 15 seconds or so, you are both able to hold a conversation without issue or must you disconnect the call and phone back. Is the behavior happening when you're calling a land line or another mobile user? If you think this is specific to your device, make sure you have a backup and try doing a factory reset. It's possible you have a minor glitch in the software that's causing some erratic behavior to occur but it's hard to further comment without having you complete some basic troubleshooting steps as indicated above.
cellrama said:
Yes, this happens when I call my wife but I don't think it's the device :laugh:
All kidding aside, I have no experienced this issue but to troubleshoot, does this behavior occur when you are calling the same person or with multiple people. Is there just a delay and then say, within 15 seconds or so, you are both able to hold a conversation without issue or must you disconnect the call and phone back. Are the calls happening when you're calling a land line or another mobile user? If you think this is specific to your device, make sure you have a backup and try doing a factory reset on your device. It's possible you have a minor glitch in the software that's causing some erratic behavior to occur but it's hard to further comment without having you complete some basic troubleshooting steps as indicated above.
Click to expand...
Click to collapse
It seems to be happening with both landline and cell phones - periodically when sending or receiving a call I can't hear the person and they can't hear me. If I call them back or they call me back it works fine again?
Is this a hardware defect? I've tried taking out the battery, restarting the phone etc.
BrandonPrice31 said:
It seems to be happening with both landline and cell phones - periodically when sending or receiving a call I can't hear the person and they can't hear me. If I call them back or they call me back it works fine again?
Is this a hardware defect? I've tried taking out the battery, restarting the phone etc.
Click to expand...
Click to collapse
Have you rooted your device or is it factory? It's possible it could be a hardware issue but I'm leaning more towards the software. I'm going to assume this is happening with multiple calls inbound/outbound and is not a specific instance with a single caller. Leaning more towards a software issue, you have already done a battery pull and rebooted the device and this did not resolve. As an alternative option, ensure you have a backup of your device and do a factory reset:
Settings | General | Backup and Reset | Factory Reset
This should restore the device to factory settings. Test the device now to see if you exhibit the same behavior. If so, I'm assuming it would be hardware related with the software not engaging the hardware properly to handle the call. If so, you have a 1 year manufactures warranty on the device assuming you have not rooted.
Hope this helps!
I'm having same issue worked last night call today no one can hear me. :crying: it's not rooted and 2 days old.
I face similar problem specially in outbound calls
while in inbound calls for the first trial the call fails just 1 sec after I pick up. In the second time it goes normaly.
Any idea ?
Thank you
Still an issue
cellrama said:
Have you rooted your device or is it factory? It's possible it could be a hardware issue but I'm leaning more towards the software. I'm going to assume this is happening with multiple calls inbound/outbound and is not a specific instance with a single caller. Leaning more towards a software issue, you have already done a battery pull and rebooted the device and this did not resolve. As an alternative option, ensure you have a backup of your device and do a factory reset:
Settings | General | Backup and Reset | Factory Reset
This should restore the device to factory settings. Test the device now to see if you exhibit the same behavior. If so, I'm assuming it would be hardware related with the software not engaging the hardware properly to handle the call. If so, you have a 1 year manufactures warranty on the device assuming you have not rooted.
Hope this helps!
Click to expand...
Click to collapse
Was there ever a final resolution to this issue? I am experiencing the same issue.
Inbound or outbound calls are made, connected, but neither side can hear the other.
My phone is factory, not rooted.
I have done a battery pull/reset. That worked in the past. Not as effective anymore.
I have cleared cache through boot recovery. That worked for a wile. Last few times has not worked.
I have done a factory reset. That allowed me to use the phone feature for 3 days!
Any hint as to how to remedy would be amazing!
PLEASE HELP!!
HI,
I have a Galaxy S4 GT9505. I started facing a problem with the in-call audio today. When I can someone they cannot hear me and I cannot hear the m either. There is no ringing sound either. There is no sound even if I turn on the speaker. The earpiece and mic are working with other VoIP applications like Viber / Skype and Tango etc. Here is a list of things which I have done to resolve the issue but nothing seems to work so far:
1: Rebooting the phone
2. Rebooting by pulling the battery and simcard out and putting them again.
3. Factory Resetting the phone and wiping all data.
4. Pulling the battery out for 5 mins or so and putting it again in solved the problem for one or two calls but the problem again started soon after that.
I am running android 4.3 which i recently updated a month ago from stock 4.2.2. I havent tried flashing the phone or rooting it since I am not a big tech-geek but I really doubt it would work as some other posts have found it useless.
It is definately a software issue and I cant find any place which comes up with a specific solution to this problem. My gs4 is completely unlocked and I do not have a warranty claim since the phone was bought in another country,
Itll be really helpful if you guys can help me with this as the technicians here in Australia are a real ripoff when it comes to phone repairs.
Any help will be appreciated .
Thanks
affanabid said:
HI,
I have a Galaxy S4 GT9505. I started facing a problem with the in-call audio today. When I can someone they cannot hear me and I cannot hear the m either. There is no ringing sound either. There is no sound even if I turn on the speaker. The earpiece and mic are working with other VoIP applications like Viber / Skype and Tango etc. Here is a list of things which I have done to resolve the issue but nothing seems to work so far:
1: Rebooting the phone
2. Rebooting by pulling the battery and simcard out and putting them again.
3. Factory Resetting the phone and wiping all data.
4. Pulling the battery out for 5 mins or so and putting it again in solved the problem for one or two calls but the problem again started soon after that.
I am running android 4.3 which i recently updated a month ago from stock 4.2.2. I havent tried flashing the phone or rooting it since I am not a big tech-geek but I really doubt it would work as some other posts have found it useless.
It is definately a software issue and I cant find any place which comes up with a specific solution to this problem. My gs4 is completely unlocked and I do not have a warranty claim since the phone was bought in another country,
Itll be really helpful if you guys can help me with this as the technicians here in Australia are a real ripoff when it comes to phone repairs.
Any help will be appreciated .
Thanks
Click to expand...
Click to collapse
Mind dialing *#1234# and write it down here
Repulsa said:
Mind dialing *#1234# and write it down here
Click to expand...
Click to collapse
Here you go:
AP : I9505XXUEMK9
CP : I9505XXUEMK9
CSC : I9505VAUEMK1
affanabid said:
Here you go:
AP : I9505XXUEMK9
CP : I9505XXUEMK9
CSC : I9505VAUEMK1
Click to expand...
Click to collapse
Download/Extract This file ,Then Flash the file with Odin 3.04 or 3.09 , then open extracted file ".tar.(md5)" as PHONE/CP and Flash away. IF the problem still persist Download the stock 4.3 rom base from your Country from here and Follow the tutorial from here "Dont forget to do a backup" Goodluck.
Repulsa said:
Download/Extract This file ,Then Flash the file with Odin 3.04 or 3.09 , then open extracted file ".tar.(md5)" as PHONE/CP and Flash away. IF the problem still persist Download the stock 4.3 rom base from your Country from here and Follow the tutorial from here "Dont forget to do a backup" Goodluck.
Click to expand...
Click to collapse
Both methods not working
Did you flash (custom) kernel recently?
Dear OP,
I had this with my S4 it went to the menders 3 times, each time they factory reset it and flashed latest and sent it back working.
(I had obviously already done this myself)
Then it would go again. After the third time enough was enough and I escalated it and the replaced it with a new handset and no more problems. I think this is a hardware issue and you're gonna have to get a replacement.
Search XDA for mine and others threads or go to O2 Community where there are a couple of others stories (mine included)
Cheers,
GG
Hello .. i have an S4 with almost the same problem .. incall sound is like an radio interference very strong ... about 90% and in the background i can hear the call only 10 % so its unuseable. I also want to specify this is only manifested on headphones handsfree (tryied many kinds same result), bluetooth works fine, voip / skype also.
The thing is i never made gsm calls (with headphones) between the firmare updates to be shure if it comes from the firmware
i9505
4.4.2
bb i9505xxugng8
unrooted
So from my experience i'm guessing the audio chip is almost at the end of life, so if that is true dont think any software sollution will fix this.
But if anyone has an idea, that would help.
Thanks in advance.
I had the same problem - no in-call audio, everything else working fine. GT-I9505 running 4.4.2. If I restarted the phone then in-call audio would work for a while, then stop again. It was getting to the stage where I couldn't rely on it working for more than half an hour. I searched the web and found lots of non-functional suggestions, I tried lots of things and this is what I ended up with:
1. I deleted the call logs. It didn't seem to help, but it may be relevant if the next steps don't work for you.
2. I restarted in Safe Mode. Even after about 3 hours I still had in-call audio, so it looks to be a software problem.
3. I then restarted in normal mode and after about 18 hours I still have in-call audio working. Not sure how long it will last, but it's a huge step forward for me.
Hope this works for you.
SOLUTION: Samsung Galaxy S4 I337 no audio sound during phone call.
SOLUTION: Samsung Galaxy S4 I337 no audio sound during phone call.
For me it was a bad SIM Card Reader or Module IF. But it could be a bad SIM card so try a new SIM before doing this repair or at least take it out and in.
My Service Repair Statement said it replaced two things:
Part Number Description
GH59-13279A Unit-SIM SD SOCKET; SGH-I377, 10-0013-0278
GH59-13111A MODULE-IF SUB FPCB(SGH-I337);SGH-I337,10
Called 800-726-7864 told them what the symptoms were and that the support line said it was the SIM Card Reader and they gave me a quote of $70.36 and seemed confident that the phone would be fixed. Sent to Samsung Repair Facility in Texas, total cost $70.36, and was without it for 9 days. It’s been working for 2 weeks now with no problems.
First I took it to an AT&T Service Center and all they really did was try a new SIM Card, next called Samsung Service 888-987-4357 and went thru a series of tests and they said it was a bad SIM card reader and gave me the repair center number.
Symptoms:
No audio / sound during a phone call on either side (caller or receiver)
Call connects everything is working, just no sound.
Sound for all other functions and apps works (music, voice recording, video audio).
You can tell it is going to happen when you make a call and you don’t hear any ringing just a click sound then nothing. If you hear ringing then the call will work.
Rebooting usual works for a call or two. Messing with some settings may get it to work for a period of time. But for me none of any of the other suggested fixes worked except rebooting and turning airplane mode on and off but it only fixed it for awhile.
I have used the phone for 1.5 years and never had a single hardware problem, didn’t have it heavily loaded (RAM or Memory). It just started one day out of the blue and drove me crazy.
affanabid said:
HI,
I have a Galaxy S4 GT9505. I started facing a problem with the in-call audio today. When I can someone they cannot hear me and I cannot hear the m either. There is no ringing sound either. There is no sound even if I turn on the speaker. The earpiece and mic are working with other VoIP applications like Viber / Skype and Tango etc. Here is a list of things which I have done to resolve the issue but nothing seems to work so far:
1: Rebooting the phone
2. Rebooting by pulling the battery and simcard out and putting them again.
3. Factory Resetting the phone and wiping all data.
4. Pulling the battery out for 5 mins or so and putting it again in solved the problem for one or two calls but the problem again started soon after that.
I am running android 4.3 which i recently updated a month ago from stock 4.2.2. I havent tried flashing the phone or rooting it since I am not a big tech-geek but I really doubt it would work as some other posts have found it useless.
It is definately a software issue and I cant find any place which comes up with a specific solution to this problem. My gs4 is completely unlocked and I do not have a warranty claim since the phone was bought in another country,
Itll be really helpful if you guys can help me with this as the technicians here in Australia are a real ripoff when it comes to phone repairs.
Any help will be appreciated .
Thanks
Click to expand...
Click to collapse
NO voice During call
hi guys
i have a problem with my s4 9505, i cant hear voice during network but i can hear voice on whatsapp/skype.
I have tried rebooting, even i switched to previous OS 4.4.2 , but in vain.
please suggest some solution
i have 3 log cats of this issue
https://mega.co.nz/#!xtMwHLrb!AaYC99...VomCwGvCKuP9Q0
https://mega.co.nz/#!s0txRIAb!xJ4Ws4...ABUR3l0tI8Fg2E
https://mega.co.nz/#!Q08Qlb7L!AULugi...NtPTOdMuapjT4k
rpsdguy said:
SOLUTION: Samsung Galaxy S4 I337 no audio sound during phone call.
For me it was a bad SIM Card Reader or Module IF. But it could be a bad SIM card so try a new SIM before doing this repair or at least take it out and in.
My Service Repair Statement said it replaced two things:
Part Number Description
GH59-13279A Unit-SIM SD SOCKET; SGH-I377, 10-0013-0278
GH59-13111A MODULE-IF SUB FPCB(SGH-I337);SGH-I337,10
Called 800-726-7864 told them what the symptoms were and that the support line said it was the SIM Card Reader and they gave me a quote of $70.36 and seemed confident that the phone would be fixed. Sent to Samsung Repair Facility in Texas, total cost $70.36, and was without it for 9 days. It’s been working for 2 weeks now with no problems.
First I took it to an AT&T Service Center and all they really did was try a new SIM Card, next called Samsung Service 888-987-4357 and went thru a series of tests and they said it was a bad SIM card reader and gave me the repair center number.
Symptoms:
No audio / sound during a phone call on either side (caller or receiver)
Call connects everything is working, just no sound.
Sound for all other functions and apps works (music, voice recording, video audio).
You can tell it is going to happen when you make a call and you don’t hear any ringing just a click sound then nothing. If you hear ringing then the call will work.
Rebooting usual works for a call or two. Messing with some settings may get it to work for a period of time. But for me none of any of the other suggested fixes worked except rebooting and turning airplane mode on and off but it only fixed it for awhile.
I have used the phone for 1.5 years and never had a single hardware problem, didn’t have it heavily loaded (RAM or Memory). It just started one day out of the blue and drove me crazy.
Click to expand...
Click to collapse
Same for me, it was the sim card not seated properly.
Same Issue to me
See, i got a similar problem, when i make a phone call sometimes it works and sometimes the phone loses the sound. after a reboot the problem seem to be gone during a brief moment, then it lose sound again. I've tried all kind of software solutions and get some conclusions after reading a lot of posts.
First: Is a hardware issue. Is related to the sim card reader and the charging port.
I've started experiencing the Cannot detect your simcard problem and fix it with a piece of foam,(it actually works great). The sim card problem was hiding the sound issue because it constantly reboots the phone, 2-3 times a day, and even if it loses the sound i didn't realize because i have to restart because of the annoying pop up.
I'm on CM13 now, and was working great for a day or two. then it starts losing sound again, first was call audio only, then even when the phone try to make the unlock sound it freezes, get in an unresponsive state. When i hit the phone softly he makes the unlock sound and starts working really good. Then Ii think, let's try that when it loses sound anywhere else. Try to play a song and the phone freezes and no sound is coming from the speaker, little hit and starts playing. Try to call and freezes or start the call without sound, little hit and works great again. So…i started to wonder what if is the same sim card issue, a faulty connector, that make perfect sense to me. So given the fact that I cannot aquire replacements and the fact that i’m reallyyy cheap, i will try to use a piece of foam on the top of the charger connector as well as the sim card reader. I’ll keep you posted if that Works for me.
Anyone else find that every once in a while you'll call someone and won't be able to hear anything and they won't hear you until you call them back? Happens when I call out from time to time. Very frustrating.
Tried wiping dialer data. Also tried reinstalling app updates from the play store, no change.
xxBrun0xx said:
Anyone else find that every once in a while you'll call someone and won't be able to hear anything and they won't hear you until you call them back? Happens when I call out from time to time. Very frustrating.
Tried wiping dialer data. Also tried reinstalling app updates from the play store, no change.
Click to expand...
Click to collapse
If you're on sprint I've been having the same issues.
Sent from my Essential PH-1 using Tapatalk
AxxPyrtlexx20 said:
If you're on sprint I've been having the same issues.
Click to expand...
Click to collapse
I'm actually on ATT, which means it's probably not carrier related. Wonder if anyone knows of any alternate dialers that would work? Could see if it's app related or driver related.
I've done this but found my phone was on mute. Next time it happens check to see if that's the case. I think maybe it is easy to hit with your face?
I had the same issue but it would work with some numbers and not with others. I found a setting under the caller that was turned on for hearing aid support. Once I turned that off, it seems that my issues have gone away.
10 hours into the phone (got mine this AM) and I like the device but still not a fan of the camera, even with the Google camera port. Some things essentially (intentional) seem half baked or not thought completely through.
I just downloaded the MS Launcher and I have to say, I like it a lot. I'm considering keeping that the stock launcher.b
Same issue, my face it's the mute button all the time.
Happened twice in a day, I had to reset everything and still same if I restore all apps from back and/or if I connect my phone to car bluetooth --> safe unlock.
Hi there,
since the beginning of December I am unable to playback the WhatsApp voice messages I send, not only I cannot play them but the receivers cannot play my messages either.
It was working perfectly before, but suddenly it stopped. I could not find a reason, so I factory reset my phone, reinstalled WhatsApp from scratch, but no go.
When I hit the Play button, it just stays there, the cursor does no move anywhere. I am pretty sure the phone records the messages, but nobody is able to listen to them. The audio settings are correct as well as permissions.
Am I the only one experiencing this issue?
I can only think this is due to an update from WhatsApp that has generated a software conflict with this phone, which is why I would like to know if anybody else is experiencing this problem.
Thank you!
Alex
Anybody?
kwajongen said:
Hi there,
since the beginning of December I am unable to playback the WhatsApp voice messages I send, not only I cannot play them but the receivers cannot play my messages either.
It was working perfectly before, but suddenly it stopped. I could not find a reason, so I factory reset my phone, reinstalled WhatsApp from scratch, but no go.
When I hit the Play button, it just stays there, the cursor does no move anywhere. I am pretty sure the phone records the messages, but nobody is able to listen to them. The audio settings are correct as well as permissions.
Am I the only one experiencing this issue?
I can only think this is due to an update from WhatsApp that has generated a software conflict with this phone, which is why I would like to know if anybody else is experiencing this problem.
Thank you!
Alex
Click to expand...
Click to collapse
My uncle is facing the same issue you mentioned. Tried resetting the phone but no solution so far. Looking for solution.
I spoke to the 'so called' WhatsApp customer support, they are aware of the issue and they said it will be fixed in the future. Mind, this was 6 weeks ago.
I asked for an ETA, they said they have none.
Obviously they do not care about the few Nokia phones around, therefore they will never fix this.
Very disappointing, but there is nothing we can do if their app sucks.
I am facing the same issue. tried clearing the cache, resetting the app, changing to a new phone number, and at the end resetting the whole phone. It just refused. I think it might have something to do with the version of Android. it has Android 9 so I might try to see if there is a good rom with android 11 or 12 and see if that helps.
Any solution? I have this problem fow months. Is possible change the android to another version to fix?