Hey there,
I got the Nexus 4 in first ever batch luckily and it had a Camera rattling issue stronger than most other people's (see here: https://www.youtube.com/watch?v=78EGLJcPuoA)
I got that phone replaced and my replacement has been in my hands for 19 days now. This one has a different set of problems though. The first is that the camera rattle still isn't fixed, but it isn't nearly as bad as my original one. The second problem is that I've noticed a pixel that is a few shades lighter than the rest, but it can only be noticed on angles - looking straight on to the device doesn't show anything.
So what do you think? Should I ask for another replacement and see if 3rd times the charm?
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DarkRyoushii said:
Hey there,
I got the Nexus 4 in first ever batch luckily and it had a Camera rattling issue stronger than most other people's (see here: https://www.youtube.com/watch?v=78EGLJcPuoA)
I got that phone replaced and my replacement has been in my hands for 19 days now. This one has a different set of problems though. The first is that the camera rattle still isn't fixed, but it isn't nearly as bad as my original one. The second problem is that I've noticed a pixel that is a few shades lighter than the rest, but it can only be noticed on angles - looking straight on to the device doesn't show anything.
So what do you think? Should I ask for another replacement and see if 3rd times the charm?
Click to expand...
Click to collapse
Yes. Make Google pay for terrible choice of using lg.
Sent from my Nexus 4 using xda app-developers app
as long as you have a backup phone and can wait for the rma to arrive do so
Im on my second phone and both of them has had that same problem in different areas, and drives me crazy so Im sending it back for a third. Is this common spread issue with other peoples? I think most all of them have it? I have very good vision so that doesn't help seeing these artifacts ether!
I have a feeling that these phones are just basically being transferred amongst you guys?
Most people are perfectly happy with their phone, a lot of people keep getting bad phones RMA after RMA , plus they don't even have enough phone to ship to people who already paid for it so... replacement phones must come from somewhere else, isn't it?
Will call them up today then.. what's also weird is that my money was returned for the replacement cost, but according to google wallet the transaction is still pending. Anyone know how long the RMA transaction takes to finally clear? I don't like the idea that they may take out $400 from an account that doesn't usually have $400 in it. #australian
EDIT: Done. Took 5 minutes on the phone and they said they'd get it sorted out straight away for me. Still waiting on the email with instructions but it sounds like it will be all sweet
I would've requested a replacement right away.
So it took 3 phone calls but I've finally got a second replacement on the way.
Hung up on them the first time
Called back and the rep said that they have to forward my information onto a specialist, they can't hand out free replacements anymore, then he never did.
Called back a day later and the lady helped me out in a few minutes, got my email with instructions from the specialist within half an hour
so is this an isolated issue? the last two have had this on mine? waiting for the 3rd and i have a feeling it will also have this defect.
My nexus 4 has the camera rattle. My first 1 also had the camera rattle (so I think it's just the design) My Galaxy S2 (ATT) also rattled with the camera some, just not as much. It's how the cameras are made.
Having a single pixel kind of sucks on a screen so small, but with so many pixels, even monitor and tv makers say you need so many dead pixels in a sized area to warrant a replacement. This is a 720p display and has as many pixels as some 40" televisions
A faulty pixel? C'mon, that's no reason to replace your phone. Almost every screen has at least one faulty pixel. And I believe almost everyone has the camera rattle, just like almost everyone has the speaker buzz (which you don't hear anyway unless you hug your phone with your ears).
My advice, just ignore it and learn to live with it. No device is perfect. No phone, no TV, no monitor. In a few weeks/months you will get scratches that are far worse than one faulty pixel, and you will have to live with that too.
I know the feeling of getting something new and wanting it to be perfect. When I got my first smartphone (Nexus S) I had two faulty pixels. I couldn't stop looking at them. But then I did. And I haven't noticed them since.
I bet that if you do RMA, your replacement will have the same or another defect.
Androyed said:
A faulty pixel? C'mon, that's no reason to replace your phone. Almost every screen has at least one faulty pixel. And I believe almost everyone has the camera rattle, just like almost everyone has the speaker buzz (which you don't hear anyway unless you hug your phone with your ears).
My advice, just ignore it and learn to live with it. No device is perfect. No phone, no TV, no monitor. In a few weeks/months you will get scratches that are far worse than one faulty pixel, and you will have to live with that too.
I know the feeling of getting something new and wanting it to be perfect. When I got my first smartphone (Nexus S) I had two faulty pixels. I couldn't stop looking at them. But then I did. And I haven't noticed them since.
I bet that if you do RMA, your replacement will have the same or another defect.
Click to expand...
Click to collapse
I would RMA for faulty pixels, but certainly wouldn't for a rattle.
As a previous poster mentioned, it is peculiar that some users are RMAing 3 or more times whereas most users have perfect devices.
I think it probably says more about the user than the way that device is built or how RMAs are processed.
Sent from my Nexus 4 using xda premium
drpepe said:
I would RMA for faulty pixels, but certainly wouldn't for a rattle.
As a previous poster mentioned, it is peculiar that some users are RMAing 3 or more times whereas most users have perfect devices.
I think it probably says more about the user than the way that device is built or how RMAs are processed.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
"I think it probably says more about the user than the way that device is built or how RMAs are processed."
It does.
drpepe said:
I would RMA for faulty pixels, but certainly wouldn't for a rattle.
As a previous poster mentioned, it is peculiar that some users are RMAing 3 or more times whereas most users have perfect devices.
I think it probably says more about the user than the way that device is built or how RMAs are processed.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
so are you saying that we are picky? or we did that to the display? Im not new to technology I know nothing is perfect, I dont really care about the rattle. However I like to look at a nice screen on a small screen with stuck pixels it stands out and bugs the crap out of me because thats what my eyes go to. I have had smartphones from windows phones when they first came out to the first android G1, ipad, ipod touch, whatever I can live with most defects just not pixels ones. So I was trying to gauge whether most everyone has stuck pixels or just a few.
Related
I sold my t-mobile nexus one and bought an AT&T nexus one. It arrived today and I noticed a dead pixel on the lower right side of the screen. What do you think: should I swap it? The biggest thing holding me back is that the swap is a refurb. I just paid for a new phone and would hate to be stuck with one that shows signs of use. I'm looking for opinions. The dead pixel is one of the green subpixels, so it looks like a red pixel on a white background. I probably wouldn't have noticed it but I just had to go looking for them since it's a brand new phone, and now that I found it I don't know if I'll be able to ignore it.
Also, how long do I have to do the swap? 14 days or 1 year?
14 Days here, 30 days in California. GET GOING!
Usually refurbs are done really well, and you won't notice a thing. If you do swap again haha.
x986123 said:
14 Days here, 30 days in California. GET GOING!
Usually refurbs are done really well, and you won't notice a thing. If you do swap again haha.
Click to expand...
Click to collapse
Negative.
14 days (30 in California) is for a full refund
365 days for warranty repair
OP: I'd wait unless it's really bad.
Can you take a picture of your N1 with another camera?
My bad, I got it confused with refund, since I just did that. Haha thanks for catching it, I might have worried him.
If it had a dead pixel out of the box, it's DOA (dead on arrival). Call HTC and tell them it's a DOA and that you want a NEW phone. That's what I did and they sent me a brand new one. But you have to do it asap.
uansari1 said:
If it had a dead pixel out of the box, it's DOA (dead on arrival). Call HTC and tell them it's a DOA and that you want a NEW phone. That's what I did and they sent me a brand new one. But you have to do it asap.
Click to expand...
Click to collapse
How do you know they gave you a new one? Is it possible it's a refurb that looks as good as new?
Here's some pics using a plain white screen. You'll have to ignore the artifacts. The water spot looking thing is a reflection of the lens aperture of the camera and I don't know what the green spots are. I marked the dead pixel with an arrow.
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maxh said:
How do you know they gave you a new one? Is it possible it's a refurb that looks as good as new?
Click to expand...
Click to collapse
When you do a DOA, they send you a whole new phone in the new box with all new accessories... and you send everything you originally got back to them.
Doesn't a screen like this needs atleast 5 dead pixels to get a new screen/phone?
or was it with stuck pixels?
maxh said:
Here's some pics using a plain white screen. You'll have to ignore the artifacts. The water spot looking thing is a reflection of the lens aperture of the camera and I don't know what the green spots are. I marked the dead pixel with an arrow.
Click to expand...
Click to collapse
OMG, i would not have spotted it in a million years, .... although when you spot it, you will always keep looking at it and it will be so annoying ... what happened OP? you replaced yours?
I actually read somewhere that you can fix the dead pixels by giving them "massages" (Lol) while rendering blinking colors on the background
xPatriicK said:
Doesn't a screen like this needs atleast 5 dead pixels to get a new screen/phone?
or was it with stuck pixels?
Click to expand...
Click to collapse
Not if it had a dead pixel right out of the box. As a general rule, if you're still within the time where you can get a refund on the item, you can typically exchange it as well.
irkan said:
I actually read somewhere that you can fix the dead pixels by giving them "massages" (Lol) while rendering blinking colors on the background
Click to expand...
Click to collapse
on capacitive screens? I don't think so
I'm gonna swap it next week. CS told me the only way to get a new one instead of a refurb is to do a DOA return (for which they'll waive the $45 restocking fee; I have 14 days) and buy a new one.
I've been getting significantly worse battery life than I did with my T-mobile nexus and "display" seems to be using most of it. I can't help but wonder if there's a connection...
xPatriicK said:
on capacitive screens? I don't think so
Click to expand...
Click to collapse
Not because the screen is capacitive, but because the surface of the screen is glass, not the screen itself. The "flashing" trick by itself does not work on OLED screens AFAIK, only LCD.
coolbho3000 said:
Not because the screen is capacitive, but because the surface of the screen is glass, not the screen itself.
Click to expand...
Click to collapse
That's what I meant but I also thought the screen is always glass on capacitive screens
OP, do you wear glasses? If so, who is your eye doctor... I need to get the hookup on the specs that allowed you to spot that small of a detail! lol
I would send it back for a new one, or at least try. I'm picky about that crap... well, I used to be, until I became poor and couldn't afford to worry about the little things *sigh*
I returned two nexus one's (nexi?) for dead pixel within the first month. I called HTC directly.
THe first one was painless. I had a new phone the next day. The 2nd replacement was a pain in the ass.
It takes anywhere from 2-3 weeks for your initial phone to show up as received in HTC's system.
jerhoyet said:
OP, do you wear glasses? If so, who is your eye doctor... I need to get the hookup on the specs that allowed you to spot that small of a detail! lol
I would send it back for a new one, or at least try. I'm picky about that crap... well, I used to be, until I became poor and couldn't afford to worry about the little things *sigh*
Click to expand...
Click to collapse
Heh, no I don't wear glasses. It's actually a little more noticeable in person, but only when you know to look for it. The camera didn't pick it up that well and when I resized the pic (it was huge!) the visibility went down some more. Maybe I should've never looked for dead pixels; I just didn't want to find one a couple months down the line and end up disappointed.
maxh said:
I just didn't want to find one a couple months down the line and end up disappointed.
Click to expand...
Click to collapse
Why?
Who cares?
You could have replaced it at 11 months and 29 days. I don't see the rush.
Paul22000 said:
Why?
Who cares?
You could have replaced it at 11 months and 29 days. I don't see the rush.
Click to expand...
Click to collapse
Not if it's rooted...
Just got my third n7. I've had a c60 model and a c70 model both with the screen lift issue. Finally got a replacement to the replacement today and was delighted to see no problems...until I turned it on.
Immediately the screen looked dimmer.
I've now done a side by side comparison, checking whether it is the auto light sensor but its dimmer on all settings.
Has anyone else noticed this? Is it a result of different screens they are using or have I just got another duff model?
I've attached a picture showing both on the lowest light setting so hopefully you can see I'm not just being paranoid.
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Man that sucks looks like you might have to replace it again...
I just went thru same thing except my C6 screen was good, battery was bad. 2nd one was C7 and that had the lift, I just exchanged it today (got mine at Gamestop) for another C7 which seems good so far.
I was being a bit stupid actually because I had a thought that the c70 thing meant they were using different screens now, but just after I posted I realised that both those in the picture are c70s.
I suppose this means that it is a genuine fault.
Perhaps I'm being really unlucky but I think I might get a refund from google and go buy it from a proper shop where I can have a look before buying
stanleywinston said:
I was being a bit stupid actually because I had a thought that the c70 thing meant they were using different screens now, but just after I posted I realised that both those in the picture are c70s.
I suppose this means that it is a genuine fault.
Perhaps I'm being really unlucky but I think I might get a refund from google and go buy it from a proper shop where I can have a look before buying
Click to expand...
Click to collapse
It's not uncommon for a manufacturer to use different panels. Just do a search on the HTC sensation having different panels, also the HTC MyTouch 4G, and I believe the Xoom when it first came out had panels from two different manufacturers
That's more worrying. That might mean its pot luck whether people get a good one or not. You would think that Google/Asus would be aiming for consistency.
Its a shame really because this is a cracking device if only I could get a decent one. This is also the first one I've had where the power button and volume buttons are nice and clicky!
How do you know which model you have?
Sent from my Nexus 7 using Tapatalk 2
riot1031 said:
How do you know which model you have?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Look on the box. They are talking about the first few characters of the SSN.
I just ran through my towns stock... [email protected] Meyer, [email protected], [email protected] all 7 had screen lift.. c70,c60 didn't seem to matter.. I never even turned em on, just had them open em while I was in the store.. huge bummer. Also waiting for refund to clear on the preorder I had.. that's 0-8!! Can I hate Asus now?
Sent from my ADR6425LVW using xda premium
Yes I had this!. Believe it or not I believe it's the brighter one that is defective. I've had 4 different nexus 7s now, and only one of them was significantly brighter than all the rest, even on lowest setting. At first I thought it was better, till I tried reading in the dark and found it was super uncomfortable. I installed lux, which helped dim it, but since it's a filter it made my eyes hurt having it, I still don't know why. On top of that, I noticed it had light bleed on the left side.
Somewhere on these forums I posted a picture of the bright one next to one of the other ones, just like you did, I will try to find the pic and come back here and post it.
I just got my replacement for the ultra bright one, and it is dimmer on lowest setting just like the others, but based on what I've seen this is how it should be. I think I am finally done with the exchange game, this one has a slightly raised left screen, but no squishyness or sponginess, no light bleed or dead pixels, and not much flickering even at lowest brightness on Google maps. I'm keeping this one
Sent from my Nexus 7 using xda app-developers app
---------- Post added at 11:24 PM ---------- Previous post was at 11:12 PM ----------
Here is the post where i mention it:
http://forum.xda-developers.com/showpost.php?p=29968847&postcount=299
And attached is the pic of the bright one next to one of the other three that were all dimmer on general:
http://forum.xda-developers.com/attachment.php?attachmentid=1250101&d=1344468921
Sent from my Nexus 7 using xda app-developers app
OK, maybe its not as simple as I first thought then. Although I would say that my overwhelming impression of this new one is that it is too dim and I've never thought that from looking at my previous ones or ones that friends have. Certainly my previous ones are not painful to use in the dark.
Its difficult to say without lining them all up and comparing but there is a possibility here that you had a defective model that was too bright, I have a defective model that is too dim and all the others are just right - the goldilocks models
and this is exactly what i imagined happening as soon as i heard asus was making the tablet, sigh, i still bought one, and i will exchange it when the screen bothers me enough, but I am afraid of the result of going through the same level of nightmare
Mrglass86 said:
and this is exactly what i imagined happening as soon as i heard asus was making the tablet, sigh, i still bought one, and i will exchange it when the screen bothers me enough, but I am afraid of the result of going through the same level of nightmare
Click to expand...
Click to collapse
True enough. I've got an original transformer which I had 4 attempts to get a fully working, non light bleeding, non creaking, keyboard holding charge, speakers working model. I eventually gave up and settled for the last one they sent me which still had light bleed and an I'll fitting shell. The charger packed up when it was a year and a week old so at least I know it won't bother me again.
Not sure what happened to Asus, their netbooks used to be really well built and last forever, I've got a six year old one that the other half uses every day. You would have thought that it would be cheaper for them to invest a bit in quality control than all this shipping of replacements and reconditioning all the faulty ones
stanleywinston said:
OK, maybe its not as simple as I first thought then. Although I would say that my overwhelming impression of this new one is that it is too dim and I've never thought that from looking at my previous ones or ones that friends have. Certainly my previous ones are not painful to use in the dark.
Its difficult to say without lining them all up and comparing but there is a possibility here that you had a defective model that was too bright, I have a defective model that is too dim and all the others are just right - the goldilocks models
Click to expand...
Click to collapse
I think you are right. If you think it's too dim in general, and not just because you put them side by side at lowest brightness, then that is not good. It's frustrating but if you are willing, keep trying. I think I finally found one that I can live with, after four tries!
Sent from my Nexus 7 using xda app-developers app
Has anyone had this problem before? I left my phone on the desk at work for 5 minutes and come back to my Nexus back glass shattered and protruding. I have been in touch with Google, they are trying to give me the run around.
JM
Photos? Was it out of your sight for those five minutes? Sounds like foul play maybe?
jm6001 said:
Has anyone had this problem before? I left my phone on the desk at work for 5 minutes and come back to my Nexus back glass shattered and protruding. I have been in touch with Google, they are trying to give me the run around.
JM
Click to expand...
Click to collapse
Wow,
Was it charging? or something extreme running?
Did you change the thermal throttling?
I've never had this problem my phone can get hot, but I never thought it was close to exploding.
No foul play here , normally if I was reading a post like this I would assume the same thing but it is a legit situation. The phone was completely stock so there were no changes to the thermal throttling or anything like that. The phone was not charging. The phone still works as well which I was surprised to see. I have pictures but I'm not sure if I should post them until I get a resolution with google.
JM
Until you post some pictures I'm calling it BS.
Sent from my Nexus 4 using xda premium
Fine, after thinking about it I really dont care to post the pictures... It is what it is.
Here are some taken from my iPhone 5 I am going to take higher quality ones with my 50D later.
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Pictures or it didn't happen.
Edit...saw the pictures. How long did you charge your battery the night before ? I've had this happen to older phones where the battery started bulging due to prolonged overcharging with ****ty USB chargers. These phones were plastic so the back didn't break but it protruded.
Like you said, the phones I had were still functional as well. The only symptom is that the battery lost a drastic amount of total capacity and would die fairly quickly.
whoa. how old is it?
Purchased Feb 2013... I charged it like I do every night, over night. Every phone I have ever owned I charged over night. We all know these phones don't last two days unless you barely use them.
jm6001 said:
Purchased Feb 2013... I charged it like I do every night, over night. Every phone I have ever owned I charged over night. We all know these phones don't last two days unless you barely use them.
Click to expand...
Click to collapse
Def manufacturing defect. You should get an RMA.
Sent from my Nexus 4 using xda premium
Are you the guy that posted this on Google+? If not I guess that's two I've seen this week.
Sent from my Nexus 4 using Tapatalk 2
jm6001 said:
Fine, after thinking about it I really dont care to post the pictures... It is what it is.
Here are some taken from my iPhone 5 I am going to take higher quality ones with my 50D later.
View attachment 1820103
View attachment 1820104
Click to expand...
Click to collapse
Just post the infamous pictures, or do you have something to hide?
Diff guy, can you post a link?
Well they have RMA'd it after I wouldn't accept the following email as an answer:
Hello XXXXXX,
Thank you for contacting Google in regards to your Nexus 4. I understand from personal experience that when something happens to your device it can be frustrating. However, rest assured I'm doing everything in my capability to help get this issue resolved.
After consulting your case to our specialist team they have informed me that unfortunately any type of cracked screen is not covered under our warranty.
Your best option would be to get in direct contact with LG. You can reach them at 1(800) 793-8896 to see what options they may have available for you.
We appreciate your patience and understanding.
If you have any further questions or concerns feel free to respond directly to this email and I would be more than happy to assist you.
All the best,
XXXXX
Asked for a Manager 3 times, never got to talk to one, and then she came back the last time saying she has been told to send me an RMA and that if they get the phone back and determine that it wasn't a manufacturing defect that I would have to foot the bill. I said how are you going to prove to me that you guys have determined it wasn't a defect? Couldn't answer that question.
Wow. Keep us posted!
Sent from my Nexus 4 using Tapatalk 2
I'm no expert, but I used to play with RC toys and the swelling happens to Lipo battery..
The swelling are could be cause by
-over charging/discharging the battery.
-charging it the wrong way.
-physical damage to the cell.
In this case, I think is a manufacturer defect of the battery.
I remember we use to charge RC Lipo batteries in a special bag incase the battery explode/catch on fire during charging.
Maybe some who knows more about these lipo can chime in !
jm6001 said:
Well they have RMA'd it after I wouldn't accept the following email as an answer:
Hello XXXXXX,
Thank you for contacting Google in regards to your Nexus 4. I understand from personal experience that when something happens to your device it can be frustrating. However, rest assured I'm doing everything in my capability to help get this issue resolved.
After consulting your case to our specialist team they have informed me that unfortunately any type of cracked screen is not covered under our warranty.
Your best option would be to get in direct contact with LG. You can reach them at 1(800) 793-8896 to see what options they may have available for you.
We appreciate your patience and understanding.
If you have any further questions or concerns feel free to respond directly to this email and I would be more than happy to assist you.
All the best,
XXXXX
Asked for a Manager 3 times, never got to talk to one, and then she came back the last time saying she has been told to send me an RMA and that if they get the phone back and determine that it wasn't a manufacturing defect that I would have to foot the bill. I said how are you going to prove to me that you guys have determined it wasn't a defect? Couldn't answer that question.
Click to expand...
Click to collapse
dont email them, call them directly. dont tell them the back glass is broken, tell them the battery is bulging, and that its bulging so much that it also cracked the back. call them many times if needed, youll eventually get someone to rma it. be nice when you call.
Yeah I did call them after that email, and what I said previously is what happened.
jm6001 said:
Yeah I did call them after that email, and what I said previously is what happened.
Click to expand...
Click to collapse
call them again, and again if need be.
Do you use the stock charger? not a tablet charger or aftermarket.
Please don't take the mick I'm absolutely fuming, dropped my phone this morning and part of the screen has shattered. Now it's completely black and nothing I can do to make it work, the phone is on because it's still receiving messages. How screwed am I? I'm going abroad tonight and I desperately need some sort of phone I don't even care about the screen being cracked. I don't have Nexus Protect either. Thanks in advance
damn, where'd it hit?
aside from getting the screen repaired, no clue what to suggest. mustve dislodged something causing the entire screen to go black
Just over the bottom speaker. This is awful the crack isn't even that big, less than a quarter of the screen! I'm close to the edge right now I can't believe a phone I've had for just over a month does this the first time I drop it. WHY TODAY FFS
At this point you probably have to send it in for repairs. You want someone here to tell you something that doesn't exist.
Sent from my Nexus 6P using Tapatalk
I can't post links yet so I can't post a photo, but for a phone to be a paperweight after a fall and crack this small is frankly ridiculous, an iPhone will still work flawlessly even if the screen is utterly destroyed. And without Nexus Protect I'm now placed in a position where I can't even get it fixed, even for money? You can't even get Nexus Protect in the UK, does this mean that any UK Nexus user should just throw away their phone when it breaks?
I love this phone to bits but build quality like this is appalling
Sorry to hear of your misfortune, but you are looking to blame everything except the one place it lives, yourself, you dropped it (not deliberately), you have no insurance etc.
There is as much chance of an iPhone having an inoperable screen after being dropped as any other. Seen plenty of iPhones that work but nothing on the screen over the years, same as with other phones, so this is not unique to the 6P at all. As for Nexus protect, no it isn't available in the UK, but there are lots of alternatives, Bank's often provide cover for a fee, you can extend your house insurance to cover it, there are also 3rd party polices specifically for phones like Protect your Bubble.
I know you are emotional at the moment, but the phone isn't to blame for you not being properly covered if you should have been. Some consciously decide to take the risk, others get themselves covered. Some unfortunately choose to not make a decision, they can't blame others for that. Even having cover would not solve the problem of having it repaired in no time before you go away. If you need data off of it, have you rooted and installed TWRP?
Do you not have the old phone the Nexus replaced?
I know two people whose iPhone 5s and 6 suffered a 4 and 6(maybe) foot fall and it's display behaved the same way as it's doing on your 6P.
Yes it's my fault and yes I'm an idiot. This is my 10th post so I can actually show you the extent of the damage. I've never seen any other phone rendered useless from something as small as this
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In all fairness I would expect any phone to crack the way I dropped it. It was only from around 2.5 feet and bounced off the carpet but hit the edge of a tile face-first. However I would also expect the phone to still work as it wasn't a huge impact. If every phone ceased to work entirely after the first drop people wouldn't pay £500 for it
400ixl said:
If you need data off of it, have you rooted and installed TWRP?
Do you not have the old phone the Nexus replaced?
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Yeah, I have backups on the phone but I can't get my laptop to connect to the Nexus as I can't put my passcode in. And I sold my OPO as soon as the 6P arrived. Sod's law
Bartws95 said:
Yes it's my fault and yes I'm an idiot. This is my 10th post so I can actually show you the extent of the damage. I've never seen any other phone rendered useless from something as small as this
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Instead of trying to disparage the phone, deal with your problem at hand. Send it in for repair. That's your solution.
Furthering the point. Does anybody know of any decent UK-based repair centres that deal with the 6P?
Bartws95 said:
Furthering the point. Does anybody know of any decent UK-based repair centres that deal with the 6P?
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Doesn't help you now bit once you have it repaired you could insure it for £7 pm, well worth it in my opinion.
Not aware of any repair stores that deal with the Nexus, apparently it's a hard phone to repair also so don't think it will be cheap [emoji19] [emoji19]
Sent from my Nexus 6P using Tapatalk
For THAT to make a phone a paperweight is frankly ridiculous. Tell me it isn't.http://imgur.com/k0yJtQB
Bartws95 said:
For THAT to make a phone a paperweight is frankly ridiculous. Tell me it isn't.http://imgur.com/k0yJtQB
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It is what it is. Your statements lead me to believe that you are very immature and demanding. You dropped your phone, you chose not to insure it and now you are upset about it when in fact you botched by breaking it and not having insurance. Hopefully it's a lesson learned but after reading your posts I doubt it.
Sent from my Nexus 6P using Tapatalk
Also depends what damage has been done in the inside too pal, I'll be honest I've dropped mine a couple of times and taken chunks out of the bezel I was really lucky not too smash the screen... Just luck of the draw I suppose
Sent from my Nexus 6P using Tapatalk
Bartws95 said:
I can't post links yet so I can't post a photo, but for a phone to be a paperweight after a fall and crack this small is frankly ridiculous, an iPhone will still work flawlessly even if the screen is utterly destroyed. And without Nexus Protect I'm now placed in a position where I can't even get it fixed, even for money? You can't even get Nexus Protect in the UK, does this mean that any UK Nexus user should just throw away their phone when it breaks?
I love this phone to bits but build quality like this is appalling
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You made your decision already. Get an iphone next time since it is impervious to destruction.
I may be wrong, but that photo you posted looks like the screen got smashed by something blunt dead center with quite a bit of force. not the froce of a 2.5ft fall on carpet, then to a hard object.
You have no reason to lie, it's an anonymous forum, but the photo doesnt look to me to match the story. Ive seen multiple drop tests from 6+ feet and not much more than some cracking. That looks like a thin hammer was taken to it.
Really sucks, and repairs don't look as easy as other devices... Good luck, and whatever you end up doing, report back so others know where to go if in the same boat
That was my thought. That is quite a forceful blow shatter pattern. Not hugely surprising it has affected some of the electronics like the digitiser.
Hopefully the damage is limited to the replacement screen part.
I just saw the photo also. you can see the center of the blunt force that hit the screen and it circles outward. That wasn't a fall to the ground and a spiderwebbed screen.
I received my phone back from eGlobal after waiting two months for the screen to be fixed (had to go back to China).
Upon unpacking it, I immediately noticed the uneven oled. It's very hard to photograph, but there is a rectangular bulge and generally looks very uneven. Compared to my wife's s7e and it's totally smooth.
Do you think they used a non-samsung screen replacement (if this exists) or is it just a shabby install job?
Apart from some flickering when switching it on (for about a minute), I haven't noticed any issues. The unevenness is only visible from certain angles. However, the resell value has taken a hit, and I'm afraid it won't last if the screen is some cheap no-brand.
What's your take on it?
Haskren said:
Apart from some flickering when switching it on (for about a minute)
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Sorry what? I'd get it repaired again. This is one reason why I never buy overseas units, just in case the repairs take long
Wow doesn't seem like an "official" repair to me. I doubt Samsung would approve that.
When I got my Galaxy S3 screen repaired back in the days, it came back perfect (except for the few scratches the plastic back cover already had). No fingerprints or dirt. The screen looked as good as what you would get with a brand new, out of the box, phone
I wouldn't accept the repair. Should be as it was new or near enough. But the flickering you mention sounds like a big no no. At least make a complaint. Don't feel you need to put up with shoddy work. Hard to see from your pictures though.
Sent from my SM-G935F using XDA-Developers mobile app
Yes, that's another thing - it was covered in fingerprints and dirty marks, and the boxed is completely scratched.
Total amateurs.
I complained about it, so let's see if they respond. I assume not.
As predicted I am now being ignored by eGlobal
Here is a better picture of the lumpy screen:
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That's why is better to have damage cover and phone replaced in case of accident than screen replaced by some dodgy company. In newest phones is very difficult to have screen replaced properly. I wouldn't accept this repair at all. Ask for refund, or re repair.
Shabby job
Haskren said:
I received my phone back from eGlobal after waiting two months for the screen to be fixed (had to go back to China).
Upon unpacking it, I immediately noticed the uneven oled. It's very hard to photograph, but there is a rectangular bulge and generally looks very uneven. Compared to my wife's s7e and it's totally smooth.
Do you think they used a non-samsung screen replacement (if this exists) or is it just a shabby install job?
Apart from some flickering when switching it on (for about a minute), I haven't noticed any issues. The unevenness is only visible from certain angles. However, the resell value has taken a hit, and I'm afraid it won't last if the screen is some cheap no-brand.
What's your take on it?
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I can fix correctly call or message for quote www.facebook.com/TechByTazphonerepair
how much you paid for repairs ? i presumed they only change the glass ?
Aimara said:
how much you paid for repairs ? i presumed they only change the glass ?
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I didn't pay anything as it's less than 6 months so still under warranty.
However, lots of hassle sending back to retailer in China only to be told a month later that it's a manufacturer fault and that they will need to send it to the manufacturer.
I doubt they did that - an official Samsung repair centre anywhere in the world would not "fix" the phone to such a low standard.
Screen was dead, so I assume they replaced the oled display. How they can do it so badly is beyond me.
On top of being cosmetically ugly now, it is lagging like crazy. Every 20 seconds there is a 3 second delay regardless what you are doing. Even after I factory reset it. Disaster.
I'm now looking at being without my phone for another two months - if they take it back at all. So far no luck getting a response.
Haskren said:
I didn't pay anything as it's less than 6 months so still under warranty.
However, lots of hassle sending back to retailer in China only to be told a month later that it's a manufacturer fault and that they will need to send it to the manufacturer.
I doubt they did that - an official Samsung repair centre anywhere in the world would not "fix" the phone to such a low standard.
Screen was dead, so I assume they replaced the oled display. How they can do it so badly is beyond me.
On top of being cosmetically ugly now, it is lagging like crazy. Every 20 seconds there is a 3 second delay regardless what you are doing. Even after I factory reset it. Disaster.
I'm now looking at being without my phone for another two months - if they take it back at all. So far no luck getting a response.
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I had a defected S7E but it was like a week old, didn't agree with fixing it asked for exchanged right on the spot, after a month got Samsung approval for an exchange or money return. As i understand you can do this all 2 year of warranty. Even if the shop if Samsung approved I would never trust it's water resistance.
Haskren said:
I didn't pay anything as it's less than 6 months so still under warranty.
However, lots of hassle sending back to retailer in China only to be told a month later that it's a manufacturer fault and that they will need to send it to the manufacturer.
I doubt they did that - an official Samsung repair centre anywhere in the world would not "fix" the phone to such a low standard.
Screen was dead, so I assume they replaced the oled display. How they can do it so badly is beyond me.
On top of being cosmetically ugly now, it is lagging like crazy. Every 20 seconds there is a 3 second delay regardless what you are doing. Even after I factory reset it. Disaster.
I'm now looking at being without my phone for another two months - if they take it back at all. So far no luck getting a response.
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Click to collapse
they probably replace the lcd , and use back your same glass , no samsung standard is not like that , because they will replace the whole screen set for you , much easier and fuss free
That's nasty. Get the guy to redo it.
Your phone has been repaird (terrebly wrong) by just replacing the glass and then glued again to the lcd. Or they replaced your screen with a refurb.