Nexus 4 wont turn on - Nexus 4 Q&A, Help & Troubleshooting

Hey everyone, Im having a problem thats making me worry. I was using my phone today and for some reason the phone wont turn on after I turned it off. I havent dropped the phone at all and it hasnt been abused in any way. The last thing I was doing before I turned it off was trying to send feedback for the Yahoo Mail app because it wouldnt sync automatically, but even that was unsuccessful because it wouldnt send. So I thought I should just reboot it but afterwards its not turning on at all.
I tried holding the power button for at least 20 seconds and still nothing is happening, and I tried plugging in the power cord to see if that would help but it hasnt. Has anyone gone through a similar issue? Please Help
Thanks.

Leave it plugged in for fifteen minutes without touching it.
Sent from my Nexus 4 using Tapatalk 2

Try holding volume up + power to see if you can get into recovery then reboot from there.
Also, give some more details about your setup...
Rooted/Stock/What Rom/Kernel?

Yea I left it alone for a bit and then I held the power button while holding down both volume rockers and somehow it turned on. I dont know why this happened but I'm just glad it turned back on, it gave me a good scare though. I just hope it doesnt happen again

Mine is completely stock, I havent done anything with it yet

And may I ask what was your battery percentage level like after the short charge? Maybe the phone drained it all just being turned off... There were some cases of this here...

i wanted to add that i had a similar problem with my phone not turning back on. However, I managed to fix what was wrong by just plugging in the usb cable. I know you've tried it, but just in case someone else stumbles upon this thread (like me!) and has a problem turning on their nexus, I wanted to share my experience.
I haven't done anything to my phone other than add my old apps to my Nexus since I received it 1.5 weeks ago. It's stock. I've never dropped it or gotten water on it or anything. I charged it overnight last night and stuck it in my purse on the way to work. I think I briefly saw a working screen after I unplugged it this morning. However, the first time I tried to access my phone today was after I got to work. It wouldn't turn on, though that pinkish light at the bottom was still blinking. I tried calling it and the Nexus wouldn't ring even though the call went through a few rings and then onto voicemail. I tried holding down the power button for a while and also holding the power button with the volume keys to see if that would work, and it did not. Finally I borrowed a usb cable to plug it in, hoping the jolt of power would wake it up. That worked. It gave me the charging symbol for a little bit and then gave me the startup/loading screen with the glowing x made of arrows. I checked my battery and it was at full charge. Well, it was at 85%, which is odd since I plugged it in for about 9 hours last night to charge and there has only been 3 hours of non-use since I unplugged it. Also, if it was really turned off during those 3 hours it shouldn't have ate up any battery. Anyway, I just wanted to throw in my 2 cents in case anyone else has this problem. My brother, who gave me the Nexus, told me that he only has 2 weeks to return it if there's something wrong with it or I don't like it. Needless to say this gave me a scare, since the 2 weeks is almost up.

Money2g said:
Hey everyone, Im having a problem thats making me worry. I was using my phone today and for some reason the phone wont turn on after I turned it off. I havent dropped the phone at all and it hasnt been abused in any way. The last thing I was doing before I turned it off was trying to send feedback for the Yahoo Mail app because it wouldnt sync automatically, but even that was unsuccessful because it wouldnt send. So I thought I should just reboot it but afterwards its not turning on at all.
I tried holding the power button for at least 20 seconds and still nothing is happening, and I tried plugging in the power cord to see if that would help but it hasnt. Has anyone gone through a similar issue? Please Help
Thanks.
Click to expand...
Click to collapse
Yes this happened to me the other night. I was making a phone call and accidentally hit the power button. I then tried to turn the screen back on in order to hang up the phone and it would work. I tried holding the button for 15 seconds, tried pressing the volume up/down keys, and still nothing. I then put it back in my pocket for a minute or so and tried again. When I did that the screen came back on and the call was still active. Very strange, and I hope it doesnt happen again....

Money2g said:
Hey everyone, Im having a problem thats making me worry. I was using my phone today and for some reason the phone wont turn on after I turned it off. I havent dropped the phone at all and it hasnt been abused in any way. The last thing I was doing before I turned it off was trying to send feedback for the Yahoo Mail app because it wouldnt sync automatically, but even that was unsuccessful because it wouldnt send. So I thought I should just reboot it but afterwards its not turning on at all.
I tried holding the power button for at least 20 seconds and still nothing is happening, and I tried plugging in the power cord to see if that would help but it hasnt. Has anyone gone through a similar issue? Please Help
Thanks.
Click to expand...
Click to collapse
Same thing is happening to me right now.
Running stock. Not rooted. Phone charge was around 70% and I was on twitter and the app force closed. So I decided to restart my phone then went to turn it back on and it wont respond. Tried holding down the power button for 20 sec. Volume up and power, volume down and all 3 at the same time. Still nothing. Leaving it on the charger for awhile and the screen is blank no battery logo or anything.
Not quite sure what to do now?

That's scary

shotlimesalt said:
Same thing is happening to me right now.
Running stock. Not rooted. Phone charge was around 70% and I was on twitter and the app force closed. So I decided to restart my phone then went to turn it back on and it wont respond. Tried holding down the power button for 20 sec. Volume up and power, volume down and all 3 at the same time. Still nothing. Leaving it on the charger for awhile and the screen is blank no battery logo or anything.
Not quite sure what to do now?
Click to expand...
Click to collapse
Plug it in with the original charger, leave it alone for a couple of hours, try again.
Sent from my Nexus 4

I get the same. I use Dophin Browser . After that i reboot my Nexus 4.
I try to hold Power Button for 1 minutes or more. But nothing change. I
I try hold Power + Volum Down - or Volum + but get same result.
I plug in Adater and wait for it. I will check it 2 hour later.
My Nexus 4 use Stock Rom, Rooted. and this first i get this problem. Please advise me on this case. Thank
:laugh:

I'm having similar problems. Lots of random rebooting and refusals to turn back on sometimes, even though the LED at the bottom is flashing so i know the phone is still powered up. Also, sometimes when i have it plugged into a computer through usb it will get extremely hot and completely shut down, not turning back on for a long time. I called the google play store and someone is going to get back to me. I love my nexus 4 so i hope i can get this fixed or a replacement.

Nexus 4 crashed and would not power on
shinobi-wan said:
I'm having similar problems. Lots of random rebooting and refusals to turn back on sometimes, even though the LED at the bottom is flashing so i know the phone is still powered up. Also, sometimes when i have it plugged into a computer through usb it will get extremely hot and completely shut down, not turning back on for a long time. I called the google play store and someone is going to get back to me. I love my nexus 4 so i hope i can get this fixed or a replacement.
Click to expand...
Click to collapse
I had this issue too a couple of times playing Pandora through my car's Bluetooth. That was when the Nexus 4 had 4.2.1. I have not had this issue with Pandora since the upgrade to 4.2.2.
However, I just now had this issue with Movie Studio app and exporting a video I edited. It turned off its screen like normal screen timeout but then would not come back on.
I had to Volume Up + Power button for a few seconds and then release to get it to reboot.

This same thing is happening to me. Haven't found a specific cause...

Just got the same issue
Today got mine not turning on.
Managed to turn it on by holding volume up and power button together for about 30 seconds while phone was on a stock charger. After that I saw blinking orange led. When I resolved buttons there was a battery pictogram. After pressing and holding power button I finally got turning on vibration and Google logo.
The only things a made after the charging were making few photos of my cat (from the lock screen) viewing them in gallery. Then I locked the screen and put the phone on a shelf. In a hour I was not able to turn it on.
My phone has stock rom and only few third party apps installed.
I got muy Nexus 4 on 21-Dec-2012. 4 days ago I flashed to Android 4.2.2 which phone dowloaded itself. After flashing phone was rebooted.
What I noticed is that it shows 70% battery. But It was fully charged few hours ago.
30% in 2 hours! In my opinion some service/app drained these 30% by using 100% of processing power that caused overheating and/or hanging.

I too have just had this problem. And I've had it previously when making calls, the screen simply won't respond at all, its quite annoying.
This morning my alarm went off and the screen wouldn't turn on, it went on for so long I almost threw the phone across the room. I eventually held the power button and volume down/up button and then the led blinked orange a few times and the phone reset, now it seems fine.
Its a very annoying problem, and could be very serious depending on what you are doing, might have to phone the play store and tell them.

Money2g said:
Hey everyone, Im having a problem thats making me worry. I was using my phone today and for some reason the phone wont turn on after I turned it off. I havent dropped the phone at all and it hasnt been abused in any way. The last thing I was doing before I turned it off was trying to send feedback for the Yahoo Mail app because it wouldnt sync automatically, but even that was unsuccessful because it wouldnt send. So I thought I should just reboot it but afterwards its not turning on at all.
I tried holding the power button for at least 20 seconds and still nothing is happening, and I tried plugging in the power cord to see if that would help but it hasnt. Has anyone gone through a similar issue? Please Help
Thanks.
Click to expand...
Click to collapse
This has happened to me twice now. First time was a month ago and the second time was this morning. Phone was at 100% just woke up checked my messages turned off phone 10 min later it will not turn on. Un plugged cord re plugged cord nothing finally pressed up/down vol and power for about a minute (long minute) and the phone rebooted. YIKES!
Every thing seems normal now but I hate that scare and the fact that it has happened to me twice. Full Stock, not rooted.

zz_zz_ said:
Today got mine not turning on.
Managed to turn it on by holding volume up and power button together for about 30 seconds while phone was on a stock charger. After that I saw blinking orange led. When I resolved buttons there was a battery pictogram. After pressing and holding power button I finally got turning on vibration and Google logo.
The only things a made after the charging were making few photos of my cat (from the lock screen) viewing them in gallery. Then I locked the screen and put the phone on a shelf. In a hour I was not able to turn it on.
My phone has stock rom and only few third party apps installed.
I got muy Nexus 4 on 21-Dec-2012. 4 days ago I flashed to Android 4.2.2 which phone dowloaded itself. After flashing phone was rebooted.
What I noticed is that it shows 70% battery. But It was fully charged few hours ago.
30% in 2 hours! In my opinion some service/app drained these 30% by using 100% of processing power that caused overheating and/or hanging.
Click to expand...
Click to collapse
Happened second time.
I was able to turn it on again by following the same steps. But this time I got some strange issue: after resolving vol+ and power buttons I saw battery pictogram with some frame with a blue background; when phone finally booted up this frame and blue background were visible through the my desktop background an screen itself was much lighter with pure colors. Only after about 5 soft resets screen seems to became nice again. Each reboot caused blue frame to become less visible. I'm confused and worried.
Also during all these reboots this frame with blue background was visible even in behind "Google" and "X" logos during booting up.
Another strange thing is that on screenshots I made this frame is not visible.

That would have to do with LCD or software..
As the battery & Google are just pictures that change. If you understand what in saying lol ?
Nexus⁴

Related

Won't boot.

Probably I'm just new, but since after rooting it, it slowly ran out of battery as phones do, but now I'm unable to switch it on. Tried several ideas but to no avail.
I guess it isn't a big deal, I can always return it to the store later today and ask for a replacement since I only bought it last week.
Whilst I'm here, anyone think it's worth dropping this and switching it for another one whilst I'm at it.
Empty battery? Maybe you should charge it for a while.
won't boot
Hi, my dell streak is only three weeks old, but all of a sudden won't boot. Haven't done anything I shouldn't have. Have just downloaded a few apps, was using it at night and woke up in the morning to find it was off and can't be switched on. Took the battery out and put it back on again. Pressed the shutter button along with the power button, and held down the volume keys along with the power button, nothing seems to make a difference. Can someone help please!
Shvetaketu said:
Hi, my dell streak is only three weeks old, but all of a sudden won't boot. Haven't done anything I shouldn't have. Have just downloaded a few apps, was using it at night and woke up in the morning to find it was off and can't be switched on. Took the battery out and put it back on again. Pressed the shutter button along with the power button, and held down the volume keys along with the power button, nothing seems to make a difference. Can someone help please!
Click to expand...
Click to collapse
try charging it for a while?
Take it back to the store and get a replacement, if its still under warranty.
Hi Guys, thanks for your replies. It's working now, this is what happened:
I woke up in the morning to find my phone switched off and I couldn't switch it on. I connected the main power charger for 5 mins, then laptop for 5 mins to charge but neither helped. The defect I think is in the charger. I left the phone connected to the laptop for a few hours, then switched it on to find it still wouldn't switch on. Then disconnected the sync cable, took the battery out, and put it back in - and voila, it switches on!
Issues: charger failed in two weeks; the streak doesn't switch on when the battery is down even if it's connected to a source of charging (in this case, laptop). Dead battery - charge - take battery out - put it back in - switches on.

[Q] Wont turn on

My tab was working fine last night, now for some reason, it wont turn on at all....anyone else see this happen, and if so, what did you do?
Probably a dumb question but did you try charging it for a few hours? Maybe the battery is dead.
What did you do with the tablet before this happened?
Thanks for asking.....so here is a brief history. Working fine last night. Set it aside for a couple of hours. Went back to it, but it was off, and it wouldnt start up, so I also thought maybe the battery died. I plugged it in for the night, but this morning, it still wont turn on. Very perplexed.
Hmmm. If you've tried charging it and it still doesn't work then it's probably dead and you should have it replaced.
yeah...Im at work so when I get home I will plug it in again and see if there is any change. Otherwise, its going back.
Haveu tried pressing the reset button in. Never not had it turn on but a few time the screen would not respond to touch
Sent from my Nexus S 4G using XDA Premium App
Yeah, tried the reset but with no luck. Talked to Acer and they suggested checking to see if maybe the plug is out a bit and didnt charge it last night, but I just called home and my wife says the charger is fully plugged in. Very odd. This one may be going back to Amazon.
Also, try holding the power button for about 15 seconds, then let go. Then do it again for about 8 seconds. If it's actually on but unresponsive the first time will force it off. The second time would turn it on.
Darn....my hopes were high....but nothing. Considering it was working perfectly last night, this seems so odd.
I've had this happen to me. I just held the power button for like half a minute before it decided it wanted to turn on. Stupid bug
Shoot...nothing on that either. I appreciate everyones input though.
Crazy....got home, plugged it in and turned it on. Working. Go figure.
The power button is hit for miss.
Here's a video:
http://www.youtube.com/watch?v=4E6FXZqW8hg
reset button
To get the reset button to work you have to really push it in hard Go get it to move
My power button as well seems. Buggy thou I never turn my tab off .its been on since April 24th the day I got it. Sometimes it has needed tonne restarted. The power button often needs to be held tightly in for over a minute. I once thought my tab was not coming on .Indo think its software not the physical button
Just my two pennies

Won't turn on D:

So today I left my tablet to charge, it was at like 25% left, while I went to out to my practice. When I returned about 2 hours later, it wouldn't turn on. Before I had left, it was charging so it's not that it ran out of power because the outlet didn't work. I switched the outlets, plugged it into a computer, pressed the power button a bunch of times; nothing. Perhaps I got a defected unit or downloaded a bad app? I don't know :/; ideas?
guih said:
So today I left my tablet to charge, it was at like 25% left, while I went to out to my practice. When I returned about 2 hours later, it wouldn't turn on. Before I had left, it was charging so it's not that it ran out of power because the outlet didn't work. I switched the outlets, plugged it into a computer, pressed the power button a bunch of times; nothing. Perhaps I got a defected unit or downloaded a bad app? I don't know :/; ideas?
Click to expand...
Click to collapse
try holding down the power button for 15 seconds
Hold the power button 15 seconds, let go, then try again for another 7 seconds.
Wow, that actually worked, thank you so much (held it till it turned on, about 10-15 seconds). Would you happen to know why it had just turned off like that? I'm at 81% battery now, so it turned off at some point on its own, and why did I have to do such a long power button press?
guih said:
Wow, that actually worked, thank you so much (held it till it turned on, about 10-15 seconds). Would you happen to know why it had just turned off like that? I'm at 81% battery now, so it turned off at some point on its own, and why did I have to do such a long power button press?
Click to expand...
Click to collapse
i believe there is a sleep mode/lock hiccup sometimes. I experience it with my media dock but not my keyboard dock. its weird and sometimes annoying but not too much to kill my day lol
Yeah this happened to me too. Just a small quirk.
Oh, ok, thanks guys lol I had like freaked out.
I got my Tab yesterday. Used it then set it charging overnight. Won't power on this morning. The back does get warm though. I tried holding down the power button for at least a minute and also tried the 15 then 7 approach. Nothing.
I also tried an idea from a different forum (referencing a Froyo glitch) and tried touching the screen while holding the power button.
Does this sound like a hardware fail?
I had the same problem. Held the power button for 15 seconds and then 7 and nothing happened. Held the power button for a long time. What do I do next?
Mine didnt turn on today. Tried the 15 second press procedure and nothing happened. I grabbed my wall charger and plugged it in and left it sitting there for a minute. I tried the 15 second procedure again and this time the screen lit up and was showing that the battery was charging because it was in red. After about a minute the tab booted itself and all is normal now. I guess my battery went dead since i hadnt charged it and completley turned off my tab. Thats why it rebooted itself. Nothing to worry about.
happened to me too
looks like there is a glitch ... mine was left charging today ... and it did charge but did not want to start... i did leave it on.
I connected to PC and press Power ON + Volume Up + VOlume down all at the same time and it did seem to restart ... worried there is something wrong with it though.
I bought it in USA and Im in UK I wonder if things go wrong if Samsung UK would repair it.
I've had it for about 9 days and have used it every single day. Last night I downloaded 2 movies onto it and everything was fine. Today it would not power on one bit! I charged it over night so the battery shouldn't have drained. I ended up fixing my problem by doing the following:
Held the power button.
At the same time, placed a finger on the screen.
Held it down for 15 seconds or more and it booted up!
Not sure why it only worked when I put my finger on the screen.
I ended up exchanging it either way just in case.
lost2030 said:
I've had it for about 9 days and have used it every single day. Last night I downloaded 2 movies onto it and everything was fine. Today it would not power on one bit! I charged it over night so the battery shouldn't have drained. I ended up fixing my problem by doing the following:
Held the power button.
At the same time, placed a finger on the screen.
Held it down for 15 seconds or more and it booted up!
Not sure why it only worked when I put my finger on the screen.
I ended up exchanging it either way just in case.
Click to expand...
Click to collapse
For some reason this keeps happening to me when I leave it to charge over night.
jspookss said:
For some reason this keeps happening to me when I leave it to charge over night.
Click to expand...
Click to collapse
Every night?? I charge it every night and it only happened once. Hopefully my new one is fine.
jspookss said:
For some reason this keeps happening to me when I leave it to charge over night.
Click to expand...
Click to collapse
this also happened to me for the first time this morning from leaving it on charge overnight.
however i was able to start it by removing cable and holding power for 15secs.
what could be causing this? I hope it doesn't happen every night.
I had this problem as well a few weeks ago. Samsung sent me a shipping label and told me to ship it back. I got it back in just under 10 days. They never did tell me what was wrong but they shipped back my original Tab.
Guys,
Is this happening when you leave it booted up and charging overnight or is the unit powered off and charging?
I will say that this issue has only happened to me one time and it happened under the following conditions (Ive had a Tab sense launch day):
- Battery was at 35%.
- While booted, I plugged it in to charge overnight.
- The next day at 09:00 I attempted to use it and had to hold the power button for 15 sec to get it to boot.
So, It *might* only happen if its booted with low battery and you charge it overnight. Powering it off and charging doesnt appear to cause it at all in my case.
Yes it happened while powered on and left to charge overnight. Battery was probably around 30-40% as you said.
Still doesn't explain why it would happen regardless of the % of battery left. Hence the reason it's meant to be charging.
I've had it happen very quickly. High level of charge, plug it in, walk off, come back, unplug, and it's dead, need the 15 second press to power back on.
Not a huge deal, but annoying. And a bit scary, since mine went into the "sleep of death" once already, took four days for the battery to drain enough to break the nvflash loop it was in.

Nexus 7 16 gig won't restart or charge

Hey all, I'm running a stock un-rooted Nexus 7 16gig tablet and I can't get it to turn on. It was on about 15 minutes ago, I decided to shut it down and reboot it, was having some wifi issues. I shut it down, waited a few minutes (got busy watching the Packer game which ended horribly) and went to go and turn it back on. Hit the power button and nothing. Tried a few mare times, pressing a little hard on the button and nothing. Then went and plugged it in, and nothing. Not charging screen, no light up, nothing.
Anyone have and thoughts? Pointers? Suggestions?
I'm at a loss.
Thanks,
Brocja01
press and hold the power button for about 20-25 seconds
Thats exactly what I needed to do. Crazy... Not sure why it wouldn't charge. Once it actually booted I was able to plug it in and it started charging. So Weird.
brocja01 said:
Thats exactly what I needed to do. Crazy... Not sure why it wouldn't charge. Once it actually booted I was able to plug it in and it started charging. So Weird.
Click to expand...
Click to collapse
i dont think it was ever actually shut down. ive read often enough of people shutting down bit it caught in a state between shut down and powered off, displaying a black screen, but still actually off. if so, it makes sense that it wasnt charging. all the long press on the power button did was force reboot it.

Black Screen Unresponsive

I got a new update for my phone and after it finished applying, my phone won't turn on. The screen is black but when i plug it into my computer i can hear the usb jingle. I tried all the button combinations but its unresponsive.
Anyone know whats happening?
Firegrill said:
I got a new update for my phone and after it finished applying, my phone won't turn on. The screen is black but when i plug it into my computer i can hear the usb jingle. I tried all the button combinations but its unresponsive.
Anyone know whats happening?
Click to expand...
Click to collapse
can you boot to recovery or fastboot?
what button combinations u tested?
Geeks Empire said:
can you boot to recovery or fastboot?
what button combinations u tested?
Click to expand...
Click to collapse
I cannot boot to either.
I've tried all the combos, vol down + power, vol up + power, vol down + bixby + power, vol up +bixby + power.
Firegrill said:
I cannot boot to either.
I've tried all the combos, vol down + power, vol up + power, vol down + bixby + power, vol up +bixby + power.
Click to expand...
Click to collapse
can apps like odin recognize it or not?
(anyway of that but better to take it to service center)
:good:
Geeks Empire said:
can apps like odin recognize it or not?
(anyway of that but better to take it to service center)
:good:
Click to expand...
Click to collapse
I've tried but nothing sees it
Yea, I'm going to take it to a service center cause it seems like there's nothing I can do on my side.
Firegrill said:
I've tried but nothing sees it
Yea, I'm going to take it to a service center cause it seems like there's nothing I can do on my side.
Click to expand...
Click to collapse
Did you take the phone in for service? What did they do to fix it, if they fixed it... I have a dead phone and need some answers if they are out there. I'm looking through every post that has anything to do with this subject and coming up blank - just like my phone's screen!
Part of my issue is that I had a shut down from out of nowhere on NYE. I was able to bring it back up with the power, volume up, and Bixby combo the next day. Foolishly I assumed it was a fluke and went right back to using my phone just as I had before. I saw an article about disabling the Bixby button, which seemed to be the thing to do... When the phone shut down the next day again, I couldn't bring it back because I no longer have a Bixby button for the combo. It's been down since Jan. 2, and I'm at my wit's end. Can you please update your phone status? I'd appreciate it if you can!
bingnune said:
Did you take the phone in for service? What did they do to fix it, if they fixed it... I have a dead phone and need some answers if they are out there. I'm looking through every post that has anything to do with this subject and coming up blank - just like my phone's screen!
Part of my issue is that I had a shut down from out of nowhere on NYE. I was able to bring it back up with the power, volume up, and Bixby combo the next day. Foolishly I assumed it was a fluke and went right back to using my phone just as I had before. I saw an article about disabling the Bixby button, which seemed to be the thing to do... When the phone shut down the next day again, I couldn't bring it back because I no longer have a Bixby button for the combo. It's been down since Jan. 2, and I'm at my wit's end. Can you please update your phone status? I'd appreciate it if you can!
Click to expand...
Click to collapse
Lol disabling the bixby button in software does not mean you can't trigger download mode. That level of software has no idea what packages you disabled ?
Did you have Substratum themes applied before updating?
Firegrill said:
I got a new update for my phone and after it finished applying, my phone won't turn on. The screen is black but when i plug it into my computer i can hear the usb jingle. I tried all the button combinations but its unresponsive.
Anyone know whats happening?
Click to expand...
Click to collapse
Happened with me last night, bunch of updates and then black. I was gonna send to warranty, then someone told me Power + Bixby + Vl down and it worked. How can I find out what did it
When I called Samsung, they were clueless how to get it started again as we walked through all the button combinations they had. It was fully charged when it stopped working, both times. The second time it took me a few days of trying on my own, calling, Samsung and then going into their repair store.
They took it back to work on it after I explained what was going on. He tried several things and came out and told me it may need a replacement but wanted to try one more thing. Hours later, he came back and said he hooked it up to a charger and it had been dead. Once it started charging, it showed the green battery, lightning bolt and blinking circle. It still didn't start normally, but the three button combo worked at around 20%. I'm not sure if he tried before that, but it came back on.
I've discovered that my handset is extremely sensitive to cold temperatures and shuts down. I'm in the Midwest and have been working outside in a tent like structure. I listen to music, books, or podcasts while I'm working. Many times, I will put my phone on a shelf while charging but still listening. The phone shuts off and first I have to wait for it to warm up, then it has to drain the fully charged battery, and then I start charging it again. After the first time on my own, I did the button combo right after it started taking a charge and it worked.
I'm not sure if a replacement phone is the way to go, because if this is common on the S8, I might end up with another dud that would just frustrate me more. I like the phone, but this quirk is annoying.
Last night my phone was charging and accessible fine. This morning I have a green light at the top showing I assume that it's charged but the screen is totaly black. nothing I do brings up any screen. I tried all the button combos I tried plugging it in to the charger and nothing shows any kind of reaction. I tried plugging it into my computer and the computer said it was setting up device QUSB_BULK. Then said it was set up but even after it supposedly complete I could not find the device. What the hell?
S8 Black Screen
Is the green light staying on? This happened to me on one of the many shut down times I experienced. I think I narrowed it down to my phone not liking cold temperatures, but I don't know if that is your phone's issue. It hasn't happened since last winter, so I haven't needed to do any of this for quite some time, but I'm trying to remember all of the steps I took.
I'm gonna suggest getting the battery drained back down to zero. In order to drain the battery when it's black screened, I kept trying all the button combos repeatedly for, it seems like, maybe three or more days... I couldn't tell if it was dead on several of the occasions, but when I had an indication light, it went off after days of doing any and all button combos, just to drain what battery I could.
Once you do that, while keeping it out of any extreme temps, (if there have been any) then plug in the adapter that came with it, using a good quality USB-C cord and charge it again and see if the charging screen comes up. (The Fast Adapter Charger that connects with USB 3.o is the best to use. Samsung wanted me to use the original cord, but I have no idea where that is! I just used a good quality cord.)
If that doesn't do the trick, then it's not the same issue I had, and I wish you luck on finding out and getting it fixed! Don't forget to update the site for others to find out if your tricks work... (You can still try this, but it may be just to rule it out as a possibility.) Try draining it more than you first did, and then plug it in again to see if it takes a change.
If it is taking a charge again after draining and plugging in your power cord, wait until you get back up to at least 20% and then try the three button start (Bixby / Power / Volume Up at the same time) and make sure you hold them for up to 30 seconds or until it kicks on. One time, I think I held it for almost a full minute. But it did take the change, restarted on the three button combo restart, and didn't have any new issues from its down time.
If this works for you, come back and tell us! If not, come back and report what you try and what the results are.
I really hope that helps! Good luck!
bingnune
S8 with OtterBox case (and screen protector back in the box. It just interfered with my phone's touch screen responsiveness.)
ThetaShard said:
Last night my phone was charging and accessible fine. This morning I have a green light at the top showing I assume that it's charged but the screen is totaly black. nothing I do brings up any screen. I tried all the button combos I tried plugging it in to the charger and nothing shows any kind of reaction. I tried plugging it into my computer and the computer said it was setting up device QUSB_BULK. Then said it was set up but even after it supposedly complete I could not find the device. What the hell?
Click to expand...
Click to collapse
Sounds like a system problem, you can try to use the button to force a reboot, if there is no response, you can try to reinstall the system, if this still can not be solved, then you may need to replace the new screen, you can go to Witrigs to see Note 8 screen, they There is an original Note 8 Super AMoled screen for sale. The price is also relatively low.

Categories

Resources