Database Users

No Nexus 7 in Play Web Store "Owned" Devices

For whatever reason, my Nexus 7 does not show up in the "owned devices" section of the Google Play Web store.
I see my Galaxy Nexus and my Galaxy Tab 10.1, but for the past 2 days, my Nexus 7 hasn't shown up. (see attached image)
I've done the following:
- rebooted nexus 7 several times
- removed my google account from my nexus 7 and put it back
- wiped data/cache for play market app on nexus 7
- signed out and back in to google on multiple computers
Things to know:
- I am using the same Gmail account
- I have installed apps I've previously purchased on the device through the Nexus 7 Play Store
- I've purchased apps & music through the Nexus 7, been charged and everything
- It's been activated since Tuesday 6/19/12, so it's not a "give it time" thing
Here's an interesting example:
I purchased Paperland Live Wallpaper through Nexus 7. It installed on my Nexus 7. I went to the Play Store on the Web and Paperland only showed as purchased, because it only shows my two devices (Galaxy Nexus, Galaxy Tab 10.1), despite being purchased/installed through Nexus 7.
Help?

Are you sure you used the same Gmail account?
Also can you remotely install apps from the Play website to your Nexus 7?

nxt said:
Are you sure you used the same Gmail account?
Also can you remotely install apps from the Play website to your Nexus 7?
Click to expand...
Click to collapse
Sorry should've mentioned that...
- I am using the same Gmail account
- I have installed apps I've previously purchased on the device through the Nexus 7 Play Store
- I've purchased apps & music through the Nexus 7, been charged and everything
Here's an interesting example:
I purchased Paperland Live Wallpaper through Nexus 7. It installed on my Nexus 7. I went to the Play Store on the Web and Paperland only showed as purchased, because it only shows my two devices (Galaxy Nexus, Galaxy Tab 10.1), despite being purchased/installed through Nexus 7.

Try this: On your Nexus 7 do a Clear Data on the Play Store app.

nxt said:
Try this: On your Nexus 7 do a Clear Data on the Play Store app.
Click to expand...
Click to collapse
Did that yesterday, no luck.

Try to maybe remove and re add your gmail account in settings?
Sent from my Nexus 7 using xda premium

wiithepeng said:
Try to maybe remove and re add your gmail account in settings?
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Did that too. Several times. No luck.

I'm having the same issue on my galaxy nexus. Any fixes?

Have you tried the following.
Log I to your play account on line. Click"my orders & settings"at the bottom of the page. On the next page click the settings tab at the top. Make sure you device is ticked to show in menus.
Sent from my GT-I9100 using Tapatalk 2

This happened to me as well and i tried everything you tried but without luck.
I had to make a factory reset, after that it worked.
Hope that helps.

Same here
I got my Nexus 7 last evening and I still cannot see the device in the web play store almost 20h later.

Fix that worked for me
Hey I had the same problem. It happened after I force stopped and cleared the data from the Google Services Framework in an attempt to receive the 4.1.2 update. Worked on my Gnex for 4.1, but removed my Nexus 7 from owned devices on the Play Store. Tried a bunch of things, but what ended up working was force stopping the Google Play Services app, then clearing the data. After that I launched the Play store again on my Nexus 7, then loaded the website on my laptop and low and behold, the tablet was back.
Now before this, I had done the same thing to the Play Store app itself with no luck. If the Google Play Services reset doesn't work however, maybe try it in concert with a Play Store reset as well. Hope this helps!

I had the same problem.
On my Nexus 7 I went inot the Google Play Store app
I click on the 3 dots in the upper right corner for the drop down list
I clicked on Accounts
I clicked on the Gmail account that I wanted to use (It was already selected)
I clicked the OK button
I went to the Google Play Website
And it showed up now.
I hope this helps someone.

krueger80 said:
I got my Nexus 7 last evening and I still cannot see the device in the web play store almost 20h later.
Click to expand...
Click to collapse
By doing I factory reset it solved my problem! Annoying but it worked for me.

I had the same problem with a Nexus 4. Device did not show up on play website. What I tried:
- Cleared framework services data, play store data and download manager data.
- removed google account from device and reconnected it.
I read somewhere that you should go to "my orders & settings" on the play website, click on settings and change the nicknames of the "unknown devices" to something different (e.g. different numbers). When I did that, suddenly my Nexus appeared in play store. Maybe worth a try.

Nexus 4 - You don't have any devices - Google Play website

Anyone help with this annoying problem I'm recently experiencing?
I've never had this problem before, but for no reason (i've not installed any apps recently or changed ROM) I am unable to install apps to my phone via my PC google play browser.
All I get is 'You don't have any devices' - and when I try install an app it says 'You haven't accessed the Google Play Store app (the white shopping bag icon) on your device with this email account.
Clearly I have because I just installed a free game from my phone and I can the see the game installed from the PC play store browser in my apps list.
I have tried forcing the Google Play app to stop and clearing data, logging out of my PC browser and trying again but no luck, I have reinstalled GAPPS and my ROM with a cache/davlic wipe but same results.
All I can think of is because my original email was c......... @googlemail.com and one day it asked me if I wanted c........ @gmail.com and to merge the two accounts together, which I clicked yes to. So when setting my phone up for the first time I use c........ @googlemail.com but then it shows up as c......... @gmail.com when I look at my account settings....
Really annoying problem!!

same issue with Galaxy Note II
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
chrisgtl said:
Anyone help with this annoying problem I'm recently experiencing?
I've never had this problem before, but for no reason (i've not installed any apps recently or changed ROM) I am unable to install apps to my phone via my PC google play browser.
All I get is 'You don't have any devices' - and when I try install an app it says 'You haven't accessed the Google Play Store app (the white shopping bag icon) on your device with this email account.
Clearly I have because I just installed a free game from my phone and I can the see the game installed from the PC play store browser in my apps list.
I have tried forcing the Google Play app to stop and clearing data, logging out of my PC browser and trying again but no luck, I have reinstalled GAPPS and my ROM with a cache/davlic wipe but same results.
All I can think of is because my original email was c......... @googlemail.com and one day it asked me if I wanted c........ @gmail.com and to merge the two accounts together, which I clicked yes to. So when setting my phone up for the first time I use c........ @googlemail.com but then it shows up as c......... @gmail.com when I look at my account settings....
Really annoying problem!!
Click to expand...
Click to collapse

joni1101 said:
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
Click to expand...
Click to collapse
I don't know if it's the ROM. I've tried many ROMs on my Nexus 7, Nexus 4, and Galaxy Ace, sometimes even switching everyday of the week and I've never one had this issue.
I'd talk to Google support if I were you. The only thing I have issues with is my device list. It shows two Nexus 7s because my first one died after 7 days and I had to exchange it for a new one, which also activated... and you can't remove devices from your account.

Titanium Backup "market doctor"
Could it be Titanium Backup's market doctor? Perhaps this problem started when I linked all system and user apps to the market.
It also shows a really old nexus 7 that I've sold long ago. Notwithstanding, I can still use Google play on my device without any issue.
admiralspeedy said:
I don't know if it's the ROM. I've tried many ROMs on my Nexus 7, Nexus 4, and Galaxy Ace, sometimes even switching everyday of the week and I've never one had this issue.
I'd talk to Google support if I were you. The only thing I have issues with is my device list. It shows two Nexus 7s because my first one died after 7 days and I had to exchange it for a new one, which also activated... and you can't remove devices from your account.
Click to expand...
Click to collapse

joni1101 said:
Could it be Titanium Backup's market doctor? Perhaps this problem started when I linked all system and user apps to the market.
It also shows a really old nexus 7 that I've sold long ago. Notwithstanding, I can still use Google play on my device without any issue.
Click to expand...
Click to collapse
I've never used TB market doctor because all of my backups linked properly to the market when I restored them. I would guess that isn't the issue though, because all it does is repair link to the market so apps show up as downloaded and can be updated.
It sounds like it could be an account issue with the email/merging thing you did.

spoke to google
I spoke to google for a long while: while I was not able to to see my phone listed under "my devices" they were able to see it on their end. All I could see was 4 devices that I have long ago stopped using.
They speculate that it could be an error with a recent update to the Play.google.com site....
here is what they recommend:
Uninstall updates to
GOOGLE PLAY SERVICES
GOOGLE SERVICES FRAMEWORK
GOOGLE PLAY STORE
They also asked me to wipe data.
They asked me to reboot - and - now I'm still waiting for the auto play-store update. Currently does not seem to have solved the problem.
Anyone else having these issues?
<<hangouts will require the updated play-store in order to work>>
admiralspeedy said:
I've never used TB market doctor because all of my backups linked properly to the market when I restored them. I would guess that isn't the issue though, because all it does is repair link to the market so apps show up as downloaded and can be updated.
It sounds like it could be an account issue with the email/merging thing you did.
Click to expand...
Click to collapse

Did you find a solution to this?
I am searching for all threads relating to this issue has it has just happened to me after an OTA update

nzkiwiman said:
Did you find a solution to this?
I am searching for all threads relating to this issue has it has just happened to me after an OTA update
Click to expand...
Click to collapse
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.

yadavjpr said:
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
Click to expand...
Click to collapse
trying this now.....

try changing your google account password or just delete the account and relogin, yes its safe.
also try deleting data and cache for play store , play service and google service framework. and reboot
it shud work after a few minutes

I have the same problem and nothing above worked. Btw I'm all stock and this happened after 4.3 update. Any news on this?

Same problem
I'm also having the same problem. I'm running stock 4.3 with root.. and this is the first time it has happened to me. Going to try out the things suggested in this thread.. I'm from India and not sure how to contact Google over here..
EDIT:
Followed the instructions over here and it worked for me Now Nexus 4 is getting shown up in the Web- Google Play
http://www.svartling.net/2013/08/this-is-how-to-fix-don-have-any-devices.html
PS: It is not very different from what is posted over here, but it worked for me, may be it'll work for you as well

badhri said:
I'm also having the same problem. I'm running stock 4.3 with root.. and this is the first time it has happened to me. Going to try out the things suggested in this thread.. I'm from India and not sure how to contact Google over here..
EDIT:
Followed the instructions over here and it worked for me Now Nexus 4 is getting shown up in the Web- Google Play
http://www.svartling.net/2013/08/this-is-how-to-fix-don-have-any-devices.html
PS: It is not very different from what is posted over here, but it worked for me, may be it'll work for you as well
Click to expand...
Click to collapse
PERFECT!
working now!!!

Very useful tip. Thanks a lot.
yadavjpr said:
Go into settings > apps > all, and select Google Play Store
Force stop and clear data.
Then open the play store again on your device and accept the terms and conditions.
Wait 15 minutes or 30 minutes or 1 hour, you will see your device.
Click to expand...
Click to collapse
Thanks a million. This worked on my device. Samsung S3 4G i9305

aleksandar0475 said:
Thanks a million. This worked on my device. Samsung S3 4G i9305
Click to expand...
Click to collapse
Thanks! This worked for me :highfive:

joni1101 said:
No, it's not because of changing email addresses. It has to do with changing ROM.
I changed my ROM from samsung note II, to CM10, and this problem started occurring. I'm also thinking it has something to do with titanium backup breaking market links
Click to expand...
Click to collapse
Yes, that's happen after i flashed DN3.
Any one can help?

[Solution]Android 4.3 update for everybody[Simple]

Everybody waiting for the update on their Nexus device, heres a simple solution that works.
1) Goto settings and remove your google account from the accounts tab.
2) Goto Apps and force stop and clear data for Google Framework Services
3) Go check for update and Voila
4) Add your google account back.
Done :victory:
P.S - This might also work for future OTA updates so remember the idea

Any risk in clearing data for "Google Framework Services" on my Nexus 7 running stock 4.2.2 ?

kalda01 said:
Any risk in clearing data for "Google Framework Services" on my Nexus 7 running stock 4.2.2 ?
Click to expand...
Click to collapse
You can find it in all apps, and btw seriously, you can't find an app??

tesztelem said:
You can find it in all apps, and btw seriously, you can't find an app??
Click to expand...
Click to collapse
Where was it stated that I can't find an app? did you read my question before quoting it ?

Didn't do a thing
Sent from my Nexus 7 using xda app-developers app

kalda01 said:
Any risk in clearing data for "Google Framework Services" on my Nexus 7 running stock 4.2.2 ?
Click to expand...
Click to collapse
I dunno concerninh 4.3 update but I did this 2 times to get the OTA previously on 4.11 and 4.12 update and it just works....

Just tried this and it didn't work

Trick worked for me, cleared data twice before i got the update.
Some people might be having more luck than others, just keep trying.
Im on nexus7 3G btw.

It doesn't work for everyone. I tried it about a dozen times to no avail on both my N7 and my N4. Then the next day both auto updated.
Sent from my Nexus 7 using Tapatalk 4 Beta

jazzyjames said:
Just tried this and it didn't work
Click to expand...
Click to collapse
Try and try and try until it works. (You may have to do this 20 times but it will work eventually)

Does updating like this kill what apps i have? I have like... 400 plus. I'd hate to have to reinstall.

Worked without removing google account, only clearing data for framework app.
I got bored of waiting, and I found necessary files to root, so I gave it a little push. Downloading OTA update as I type this.
Thanks

kalda01 said:
Any risk in clearing data for "Google Framework Services" on my Nexus 7 running stock 4.2.2 ?
Click to expand...
Click to collapse
After just clearing the Google services framework on my stock Nexus 7 it was no longer listed in my Google Play store devices. Subsequently, when I installed new apps on the Nexus 7 they still show up in my 'My Apps' list on Google Play, but the Nexus 7 device did not show so I could not push apps to my tablet using Google Play Store from a browser. Also since the device was no longer listed I could no longer determine, from a browser, if apps were compatible with the Nexus 7. I read elsewhere that the "device" comes back after a few days; I tried a few things to help it along (click on acct name etc....) but after a few days it was still not back. I had installed quite a few apps directly from the Play Store app on the N7 since doing this "data clearing" but it was still missing from my list of devices on Google Play website.
UPDATE: apologies to the OP; I had quickly read his post and skipped over his first step of removing Google account. Following the OP instructions in this thread I got the update right away....AND my N7 "device" is now shown in the Play Store again (thank you). By previously just doing the force stop and clearing data in Google Services Framework, as suggested in many other forums, it seemingly removed my N7 device from the Play Store without getting me the update .

My N7 is listed in the Play store devices same as before.

davion100 said:
Try and try and try until it works. (You may have to do this 20 times but it will work eventually)
Click to expand...
Click to collapse
Exactly. Sometimes it works on 1st try, sometimes you have to do it like 30 times...

N4 missing from My Devices since OTA 4.3

I updated to OTA 4.3 a couple of days ago, having cleared Google Services Framework to trigger it. (N4 is totally stock BTW)
Seemingly this has the side effect of flushing the N4 from the My Devices list at Google play https://play.google.com/settings?hl=en
After the update I had to Remove my Google Acc from the N4 and log back into it again to get the play store functioning again. Over twenty four hours later and still no sign of my N4 back in My Devices though.
Q. Will my N4 eventually return to the My Devices list spontaneously, or is there something else I must do, to have this happen?

Have you tried to install an app from google play on your N4 ? Just my guess, maybe that would "tell" google that you've got a new device. I could be wrong though...

Broooooook said:
Have you tried to install an app from google play on your N4 ? Just my guess, maybe that would "tell" google that you've got a new device. I could be wrong though...
Click to expand...
Click to collapse
Yes I have. I can successfully install apps from Play on the N4. I cannot of course from the PC because my N4 is not listed any more ;-(
Still no sign of my N4 in the same google account when accessed from a web browser on my desktop. In there I can see my Nexus 1, My Xoom and old HTC desire . But no N4.

logger said:
Yes I have. I can successfully install apps from Play on the N4. I cannot of course from the PC because my N4 is not listed any more ;-(
Still no sign of my N4 in the same google account when accessed from a web browser on my desktop. In there I can see my Nexus 1, My Xoom and old HTC desire . But no N4.
Click to expand...
Click to collapse
I have the same problem,after I cleared Google Services Framework,both my nexus 7 and nexus 4 disappeard from the "My Devices" list at Google play,but after logging back,only my nexus 7 returned to the "My Devices" list at Google play.I tried to install apps in my nexus 4,but still no sign of my nexus 4 in the "My Devices" list

Good to see I am not Robinson Crusoe at least.
Seems it is an artifact of clearing Google Services Framework on the N4 only. Wonder why it is only seemingly effecting the N4 and when and if it will sort itself out. Perhaps after the individual device number is due for its OTA in the rollout.

I have the same issue, went to download something from the play store via the desktop (easier to search and read about the app) and I don't have any devices listed. I did clear the Framework to try and force the update but that did not work
Can still download from the play store on the device

nzkiwiman said:
I have the same issue, went to download something from the play store via the desktop (easier to search and read about the app) and I don't have any devices listed. I did clear the Framework to try and force the update but that did not work
Can still download from the play store on the device
Click to expand...
Click to collapse
Remove your Google account in settings, then re-add it.

lopezk38 said:
Remove your Google account in settings, then re-add it.
Click to expand...
Click to collapse
As mentioned in post #1 this does not fix the problem. If only it did the issue would not exist.
From time to time I see the following dialog on my N4...
"Unfortunately the process com.google.android.gsf.login has stopped."
I guess this is related somehow. Any other suggestions (other than hard reset)?

Well, rather than removing my account, I did a factory reset on phone,
Booted with 4.3 already installed and after several hours of my first app install via my phone, I still don't have a device when looking via my Chrome on the desktop.
Will check in the morning (approx 12 hours) and see what happens.

I've had the same issue for a few days now, so I decided to use Market Helper (usually used to fake your device model) to tell the store that I have a nexus 4 (which it is). This placed it back into the play store instantly.

It's strange as my phone (fresh install of 4.3 using the Google images) appears fine in Google Play on my PC

EddyOS said:
It's strange as my phone (fresh install of 4.3 using the Google images) appears fine in Google Play on my PC
Click to expand...
Click to collapse
In my case I was on 4.3, decided to root the device, so backed it up and then put 4.3 on. Then I restored the backup I had. It could be the restore that caused me issues rather than 4.3...

Still no luck for me ... Been more than 12 hours since I did a fresh install and have used the play store many times on the phone and my device does not appear. Rather annoying

Seems this issue is not going to get fixed any time soon. After several days no sign of my N4 with 4.3 re-appearing in Google Play. I dont think it will get fixed until Google get their Sh1t together and fix it their side.

Managed to log a support case with Google Play last night, the person I spoke said she had seen the issue as well but 4.3 solved for her.

nzkiwiman said:
Managed to log a support case with Google Play last night, the person I spoke said she had seen the issue as well but 4.3 solved for her.
Click to expand...
Click to collapse
That doesn't sound very promising. Are they going to get back to you with a fix any time soon?
Wonder if it would help if more of us log the same fault and cross reference your support case number. So they can see it is not isolated.

Hey there [name],
Thanks for calling Google today to ask about your issue with your device missing from play.google.com. I'm always happy when I get to hear directly from our customers. As promised, I'll be consulting our team of specialists to begin working to resolve your issue as soon as possible.
In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email.
Thanks again for your patience and understanding,
[name]
The Google Play Support Team
Click to expand...
Click to collapse
24 hours later I got the same email back with the following line in purple
In the meantime, if you come across any other information that you'd like to pass along, please feel free to reply to this email.
Click to expand...
Click to collapse
Not sure if that means they want even more information that what I provided.
Reference Number (I think): 0-9537000001445

Not just N4 it's my N7 MIA
Found this thread when looking for almost the same problem. For me it's my Nexus 7 that is AWOL after the 4.3 OTA update. My Nexus 4 is still there.
My Nexus 4 received the update first, and was still there after the update as I used the play site to find and install the Privacy manager app.
A few days later my Nexus 7 updated, and it is now missing from My Devices and the symptoms seem to be the same as everyone here is reporting with their N4.
So it seems that it's not just the N4 that is affected.

Reply from Google - is your phone rooted?
My reply - no
Back to waiting.

clansley said:
I've had the same issue for a few days now, so I decided to use Market Helper (usually used to fake your device model) to tell the store that I have a nexus 4 (which it is). This placed it back into the play store instantly.
Click to expand...
Click to collapse
Can you explain further i downloade market helper but it does nothing, not even a icon for the app

Google now reminders down?

Is this down for anyone else? Generic ones work. Remind me to watch TV works. Remind me to watch TV @ 10:00 doesn't.
Thanks
Sent from my Nexus 4 using Tapatalk 4

There is a problem, I cannot connect to Google Now. Also Google Services has been burning up my battery all day.
Sent from my Nexus 4 using XDA Premium 4 mobile app

Thanks. I heard there was some play store issues but nothing on this.
Sent from my Nexus 4 using Tapatalk 4

Google search was just updated today..
Could be a bug.

I disabled Google Now a while ago, and wanted to try it again. Disabled, uninstalled and installed again Search, but now it says Google Now is not available and it doesn't show in Search Settings.
Weird. Is it on my end or something's up with Google?

bozint said:
I disabled Google Now a while ago, and wanted to try it again. Disabled, uninstalled and installed again Search, but now it says Google Now is not available and it doesn't show in Search Settings.
Weird. Is it on my end or something's up with Google?
Click to expand...
Click to collapse
I had turned off Google Now yesterday due to it keeping my phone from sleeping since it could not connect because of server problems. I cleared the data/cache and launched again now all seems to be fine.

Birdsfan said:
I had turned off Google Now yesterday due to it keeping my phone from sleeping since it could not connect because of server problems. I cleared the data/cache and launched again now all seems to be fine.
Click to expand...
Click to collapse
Do you have it as an option in Google Search > Settings? I only have Voice, Phone Search and Privacy & Accounts. Did the same steps as you, but nothing yet. Thought I'd give it some time to sync something...
Found this on a Google support forum, and maybe it really is Google's issue.
http://productforums.google.com/forum/#!topic/mobile/B_6n-3MiPEc[1-25-false]
I'm not from the US btw, but from Macedonia, SE Europe.

bozint said:
Do you have it as an option in Google Search > Settings? I only have Voice, Phone Search and Privacy & Accounts. Did the same steps as you, but nothing yet. Thought I'd give it some time to sync something...
Found this on a Google support forum, and maybe it really is Google's issue.
http://productforums.google.com/forum/#!topic/mobile/B_6n-3MiPEc[1-25-false]
I'm not from the US btw, but from Macedonia, SE Europe.
Click to expand...
Click to collapse
First, I froze Google Search in Titanium Backup then when I unfroze it I cleared data.cache and relaunched this morning. For me Google Now is part of Google Search not sure that it would be any different for you being in Europe.

Birdsfan said:
First, I froze Google Search in Titanium Backup then when I unfroze it I cleared data.cache and relaunched this morning. For me Google Now is part of Google Search not sure that it would be any different for you being in Europe.
Click to expand...
Click to collapse
Some friends have Google Now working, and they are all completely stock. I have CWM and fk installed. Waiting for 4.4 to come out soon, when I'll do full wipe and install via fastboot and see if it starts working when stock.
Thanks for the info and help though. Cheers!