Database Users

Hero WILL NOT sync.

I've tried installing the HTC Sync software by itself. I've tried manually creating prog files(x86)\htc\drivers\vista64 whatever. I've tried restarting the phone, and the computer. I've tried different memory cards, different USB cables, different USB ports, it REFUSES to work.
Windows 7 will say "Installing/Installed USB Mass Storage Device," the phone shows up in devices/printers and device manager, but I can get no further, and I cannot access the memory card or the phone storage in any way shape or form.

poordna said:
I've tried installing the HTC Sync software by itself. I've tried manually creating prog files(x86)\htc\drivers\vista64 whatever. I've tried restarting the phone, and the computer. I've tried different memory cards, different USB cables, different USB ports, it REFUSES to work.
Windows 7 will say "Installing/Installed USB Mass Storage Device," the phone shows up in devices/printers and device manager, but I can get no further, and I cannot access the memory card or the phone storage in any way shape or form.
Click to expand...
Click to collapse
To get into the SD Card, are you pulling down the "Window Shade" and selecting USB Connected > Mount
To Sync do the same thing and select HTC Sync?
I don't mean to point out the easy questions I just noticed the low post count and figured you may be new. This stuff isn't exactly automated.

Under your device manager, is your phone called "My HTC" under "Android USB Devices"?
You need to make sure that you right click your phone after connecting it, and update the drivers manually to the Vista x86 / x64 drivers.

poordna said:
I've tried installing the HTC Sync software by itself. I've tried manually creating prog files(x86)\htc\drivers\vista64 whatever. I've tried restarting the phone, and the computer. I've tried different memory cards, different USB cables, different USB ports, it REFUSES to work.
Windows 7 will say "Installing/Installed USB Mass Storage Device," the phone shows up in devices/printers and device manager, but I can get no further, and I cannot access the memory card or the phone storage in any way shape or form.
Click to expand...
Click to collapse
You also might try an older version of HTC Sync. I had to use an older one on my work laptop before Windows 7 would properly recognize it. I'll find that version # when I get to work and let you know. I think it had a 4 in it, like maybe 2.0.4. The newer versions had issues with 7, not sure if they still do, but it's something to try.

ImmortalLuD said:
Under your device manager, is your phone called "My HTC" under "Android USB Devices"?
You need to make sure that you right click your phone after connecting it, and update the drivers manually to the Vista x86 / x64 drivers.
Click to expand...
Click to collapse
^^ what he said.
Also, I checked, and the version I am using is HTC Sync 2.0.8 downloaded straight from HTC's sprint hero website.
I know I've read in the past though, that the USB drivers from 2.0.4 worked better or something like that, so I seem to remember installing that fully (choosing both sync and USB to install) and then uninstalling, keeping the drivers intact, and then installing 2.0.8 and NOT choosing usb driver.
Do some reading if 2.0.8 doesn't work for you, and maybe you'll retrace the steps I took.

Here is what I did to make it sync with HTC Sync 2.0.18:
1) Connect the HTC Hero and let Windows install the drivers
2) Go to Devices and Printers
3) Right Click 'Android' and go to the Hardware tab
4) Click the ADB Interface and then click Properties
5) Click update Drivers
6) Click Browse My Computer for Driver Manually
7) Click Let My Pick from a list of Device Drivers On My Computer
8) There should be two listed, click My HTC and hit Next
It should sync after that.

Kcarpenter said:
To get into the SD Card, are you pulling down the "Window Shade" and selecting USB Connected > Mount
To Sync do the same thing and select HTC Sync?
I don't mean to point out the easy questions I just noticed the low post count and figured you may be new. This stuff isn't exactly automated.
Click to expand...
Click to collapse
This was my problem. I wasn't pulling down the damn window shade and telling the phone to mount the stupid volume.
*punches wall*
*strangles small furry animal*
Thanks guys!

One other interesting detail... When I turned on USB debugging, the HTC Sync software actually worked properly and did what it was supposed to do...

[Q] USB-PC Not working?

I'm running OTA 4.0.3 (Acer_AV041_A500_1.033.00_PA_CUS1) rooted with I don't know what tool, but rooted after upgrading to 4.0.3, and using one of the tools found here which was the latest (at the time of rooting). The tablet has an "A500 Root Tools" app which has options to enter APX mode amongst other things.
I'm unable to get my Acer to connect to my PC via USB. I tried using both a mini(?)-usb cable and an A-A cable. My acer makes no notification, and there's no visible, or audible, evidence that anything was connected. USB Debugging enabled and disabled makes no difference. The tablet shows absolutely no sign that anything was plugged in. Nothing in notifications, nothing in any file managers.
Likewise on both a Windows 7 PC, and a Windows Vista machine. No little sound saying I plugged something in. Nothing listed in device manager. Nothing anywhere. The Win7 machine has the Acer drivers installed, as it is the machine I used to root it a few months ago.
Is there some weird ICS toggle that I need to perform to get this working? I know my USB ports are working as I've plugged in USB sticks and it mounts them without issue.
At the end of the day, I'm just wanting to flash my bootloader so that I can install CWM and a custom ROM. If there's a way to do that without needing my PC connected, that would make me equally happy.

Drivers
Anthony820 said:
I'm running OTA 4.0.3 (Acer_AV041_A500_1.033.00_PA_CUS1) rooted with I don't know what tool, but rooted after upgrading to 4.0.3, and using one of the tools found here which was the latest (at the time of rooting). The tablet has an "A500 Root Tools" app which has options to enter APX mode amongst other things.
I'm unable to get my Acer to connect to my PC via USB. I tried using both a mini(?)-usb cable and an A-A cable. My acer makes no notification, and there's no visible, or audible, evidence that anything was connected. USB Debugging enabled and disabled makes no difference. The tablet shows absolutely no sign that anything was plugged in. Nothing in notifications, nothing in any file managers.
Likewise on both a Windows 7 PC, and a Windows Vista machine. No little sound saying I plugged something in. Nothing listed in device manager. Nothing anywhere. The Win7 machine has the Acer drivers installed, as it is the machine I used to root it a few months ago.
Is there some weird ICS toggle that I need to perform to get this working? I know my USB ports are working as I've plugged in USB sticks and it mounts them without issue.
At the end of the day, I'm just wanting to flash my bootloader so that I can install CWM and a custom ROM. If there's a way to do that without needing my PC connected, that would make me equally happy.
Click to expand...
Click to collapse
Reinstall the Acer Drivers and also the Google drivers from the android sdk if u have that installed, if not use the adb_fast.zip attached. For you to successfully flash the BL do not underestimate the importance of having the drivers correctly installed - its the cause of 90% of the problems folks have had - my advice is to keep Device Manager open the whole time so you can see what is or isn't installing - dont proceed with the flash until you are sure they are - else you'll be looking at a downgrade to HC to fix things
you can also use Acer Recovery Installer from the market to install a custom recovery

While I appreciate your help, my issue is not drivers - Windows isn't loading the wrong drivers, or no drivers at all. Windows is showing no sign at all, at all, in device manger, any where, that a tablet has been plugged in. Like wise, the tablet gives ZERO notifications on being plugged in to a PC. Nothing. No sounds. No notification. Nothing.
I was originally using the micro(?) usb slot, and it was not working. I assumed that USB slot was dead. So I went and bought a USB A-A cable - after testing the normal USB slot and established it works - and it, too, does absolutely nothing when plugging the device into a PC.
I've since tested with an Ubuntu 12.04 machine as well. dmesg lists nothing.

Anthony820 said:
While I appreciate your help, my issue is not drivers - Windows isn't loading the wrong drivers, or no drivers at all. Windows is showing no sign at all, at all, in device manger, any where, that a tablet has been plugged in. Like wise, the tablet gives ZERO notifications on being plugged in to a PC. Nothing. No sounds. No notification. Nothing.
I was originally using the micro(?) usb slot, and it was not working. I assumed that USB slot was dead. So I went and bought a USB A-A cable - after testing the normal USB slot and established it works - and it, too, does absolutely nothing when plugging the device into a PC.
I've since tested with an Ubuntu 12.04 machine as well. dmesg lists nothing.
Click to expand...
Click to collapse
open a command prompt on yr adb folder and run "adb devices" what do u see?

List of devices attached.. then nothing but my prompt.

Anthony820 said:
List of devices attached.. then nothing but my prompt.
Click to expand...
Click to collapse
and the adb interface driver thats not showing in device manager?? and you have the acer drivers installed??
All the signs are pointing to no drivers, failing that its sounding like a hardware issue either yr tab or cable - can u try on another pc/laptop?

Tested it on a Win 7 Dell, on a Vista Dell, and on an Ubuntu 12.04 Compaq. None show any sign of the device being connected.
I know my *two* micro USB cords work as my Nooks (color and tablet) have no problem with them. I know the large USB slot works as I've plugged in a keyboard and a USB memory stick and both are immediately detected by android.
I've also done a factory reset on the tab. Problem persists, obviously.
I'm actually setting up stock Win7 on another laptop right now. When it's complete I'll install acer drivers and plug in the tablet. It will be the only USB device, let alone android, to ever be plugged in to it.

Anthony820 said:
Tested it on a Win 7 Dell, on a Vista Dell, and on an Ubuntu 12.04 Compaq. None show any sign of the device being connected.
I know my *two* micro USB cords work as my Nooks (color and tablet) have no problem with them. I know the large USB slot works as I've plugged in a keyboard and a USB memory stick and both are immediately detected by android.
I've also done a factory reset on the tab. Problem persists, obviously.
I'm actually setting up stock Win7 on another laptop right now. When it's complete I'll install acer drivers and plug in the tablet. It will be the only USB device, let alone android, to ever be plugged in to it.
Click to expand...
Click to collapse
cool let us know how u go....oh dont forget the adb drivers too

Same. I feel like it's something on the tablet rather than the PCs. But I don't know how to get 100% stock again without being able to have a PC connection.

Anthony820 said:
Same. I feel like it's something on the tablet rather than the PCs. But I don't know how to get 100% stock again without being able to have a PC connection.
Click to expand...
Click to collapse
The tool you used to root it (icsRoot) also has an unroot tool, which you could have used...I have tried to unroot manually which wasnt easy as I had a pre-rooted rom and I had real trouble getting rid of superuser, but in your case it may be a bit different....Sorry can't give you much help in the unrooting ics dept. Maybe try flashing acer stock rom??? or starting a new thread??

Did you ever solve this problem, I'm pulling my hair out with the same thing.

irishmoe said:
Did you ever solve this problem, I'm pulling my hair out with the same thing.
Click to expand...
Click to collapse
are you trying to flash something or do you mean when you connect yr tab
windowz explorer doesnt show your int/ext storage??
more info needed, what rom and bootloader, what OS on yr pc can u try on a different one, try a different cable and usb port..
have you run the acer drivers setup.exe
did u install the android usb ones
have u opened a command prompt from the folder where adb.exe is and run "adb devices"...does a number show??
when u have device manager open and connect yr cable do you see the drivers install. If they are there then uninstall them, disconnect yr cable and clean boot and reconnect.
If they do not install then manually install by pointing them to the folder you extracted the zip to...for the acer ones, just point it to your c: drive
If windows trys to install them, stop the hardware wizard from searching windows update and manually install them yourself.
If you've tried to flash the bootloader and it hasnt completed for what ever reason - you can strike issues such as yours - again, uninstall, clean boot, reconnect, manual install

I have my own thread here
http://forum.xda-developers.com/showthread.php?t=1776448
but came across this one and thought I'd ask if there was any solution found.

irishmoe said:
I have my own thread here
http://forum.xda-developers.com/showthread.php?t=1776448
but came across this one and thought I'd ask if there was any solution found.
Click to expand...
Click to collapse
ok m8, i havng a look at it now....when u connect to yr pc does win explorer show u yr internal/external storage ok??

Have you tried an app like USB host controller to check the connection on the tablets side?

a.child said:
Have you tried an app like USB host controller to check the connection on the tablets side?
Click to expand...
Click to collapse
I regularly use a memory stick in the usb port so I reckon it's fine

what about the micro-usb port?

a.child said:
what about the micro-usb port?
Click to expand...
Click to collapse
Lost the cable so using the regular port

irishmoe said:
Lost the cable so using the regular port
Click to expand...
Click to collapse
I replied earlier in the other thread m8
U must use the micro USB

irishmoe said:
Lost the cable so using the regular port
Click to expand...
Click to collapse
dibb_nz said:
I replied earlier in the other thread m8
U must use the micro USB
Click to expand...
Click to collapse
That's correct, a straight USB "A to A" won't work. Further, I discovered something else; not all micro-usb cables are created equally! I was using a cable that worked fine on my Thunderbolt phone, would not work at all on my A500. Turned out there's some enhancements to the pinouts on the newer micro-usb devices. So the lesson here is go with the cable that came with the device if at all possible.
Seriously though, give a different micro-usb cable a shot; they're pretty cheap around the interwebz.

Windows 7 won't recognize Kindle as USB Drive

Hi All,
First post here, please be gentle! I don't think this issue is related to Glazed directly, so I'm posting it in this forum.
I installed Glazed ICS ROM on my Kindle Fire a few weeks ago. Yesterday I upgraded it to to 7/6 release. Afterwards, I tried connecting it to my Windows 7 PC. The driver is installed properly it seems (it shows up in Device Manager w/ no errors). I click "Turn on USB Storage" - however, it never shows up as a drive.
When I run the KFU - it says
"ADB Status: Offline
Boot Status: Unkown"
Thoughts? What other info do you need to help this poor fella out?!
Thanks for your help!

Josepho1997 said:
Try uninstalling the drivers you installed when you rooted it.(Android Composite Interface or whatever its called) That worked for me.
Also enable USB Debugging or whatever its called.
After uninstalling the drivers, plug in your Kindle. In the status bar you should see a usb icon. Click on it and turn on USB Storage or whatever ICS calls it.
Click to expand...
Click to collapse
Only drivers I found associated with the Kindle in device manager was Android ADB Interface. Removed it, checked USB Debugging (Was already enabled) plugged in Kindle, still no USB drive
thoughts?

Some of the ICS ROMs don't have USB mounting enabled yet. Try mounting manually in TWRP, that's what I've done. Sucks I know, but it's something.

thecashblaster said:
Hi All,
First post here, please be gentle! I don't think this issue is related to Glazed directly, so I'm posting it in this forum.
I installed Glazed ICS ROM on my Kindle Fire a few weeks ago. Yesterday I upgraded it to to 7/6 release. Afterwards, I tried connecting it to my Windows 7 PC. The driver is installed properly it seems (it shows up in Device Manager w/ no errors). I click "Turn on USB Storage" - however, it never shows up as a drive.
When I run the KFU - it says
"ADB Status: Offline
Boot Status: Unkown"
Thoughts? What other info do you need to help this poor fella out?!
Thanks for your help!
Click to expand...
Click to collapse
The problem is in the kernel. It's an issue that Hashcode has been working on for a while now. The best thing that most people have been suggesting is to use AirDroid or to mount using TWRP. AirDroid lets you connect through wifi without having to reboot in to recovery, which is always nice. It's also completely free in the Android Market.

[Q] Nook Color driver software not found

Please help but beware I am a totally noob so you may have to explain things like you would to a five year old.
I rooted my Nook Color (firmware 1.4.3) with instructions from a Youtube video. (CyanogenMod 7) It allows us to boot to CyanogenMod with the sd card OR by removing the sd card it boots normally into the Nook Color.
It worked great for me but I lent the Nook to my sister and when she connected it to her pc (Windows 7) it indicated that it could not find the driver software for the nook - there is now a "yellow !" in her device manager so we uninstalled that and rebooted with the Nook plugged in and turned on but it still indicated that it was unsuccessful. The two drives do appear in my computer (F & G) however if we click on either one of them it says to insert a disk.
We have tried booting without the sdcard in it - tried different ports on the pc (in fact she has another pc running Windows 7 & it does the same thing) - we also tried a different cable. Nothing has helped so far.
Please help. Thank you in advance.

soxenme said:
Please help but beware I am a totally noob so you may have to explain things like you would to a five year old.
I rooted my Nook Color (firmware 1.4.3) with instructions from a Youtube video. (CyanogenMod 7) It allows us to boot to CyanogenMod with the sd card OR by removing the sd card it boots normally into the Nook Color.
It worked great for me but I lent the Nook to my sister and when she connected it to her pc (Windows 7) it indicated that it could not find the driver software for the nook - there is now a "yellow !" in her device manager so we uninstalled that and rebooted with the Nook plugged in and turned on but it still indicated that it was unsuccessful. The two drives do appear in my computer (F & G) however if we click on either one of them it says to insert a disk.
We have tried booting without the sdcard in it - tried different ports on the pc (in fact she has another pc running Windows 7 & it does the same thing) - we also tried a different cable. Nothing has helped so far.
Please help. Thank you in advance.
Click to expand...
Click to collapse
I am assuming you want to connect to the PC to transfer some files back and forth rather than to connect ADB. If you don't know what ADB is, that means you were not wanting that.
To fix the issue, boot to CM7 and go to settings, applications, development and uncheck Android debugging. Then connect the cable to the PC (I always have to do it twice), and a screen on the nook will pop up saying "USB connected" with a "turn on USB connection" button. Touch that button and a confirmation box pops up. Click OK. You should now see the drives on the PC and they should work. If that first screen does not pop up after plugging in twice, open the notification area from the bottom of the screen and a notification that says "USB connected" should be there. Touch that and the pop up will open.
The issue was the debugging choice which is an advanced feature you probably did not want and Windows was looking for a driver to make it work.
Sent with XDA Premium from my Nook HD+ running CM10 on SD

You are spot on - i have no idea what "ADB" is and just want to be able to transfer files from the pc to the Nook Color. We will try as you suggest and let you know how it goes - THANK YOU for helping!

This worked PERFECTLY!!!!! Thank you leapinlar for your 'easy to understand' directions and providing us with the answer so quickly. We just couldn't be happier! Many many thanks!

Nexus 4 won't connect to PC.

Hello, i have a very weird problem. My nexus 4 cant connect to pc as mass storage device.. It worked fine like 4 days ago.. I dont know what happened or what else i can try.. Already tried: usb debugging on/off, factory reset, usb settings in storage menu, different usb port, NOTHING HELPED! There are another weird thing that i spoted is that it only charges through usb when i have nothing selected in storage>usb connections menu, as soon as i try to select mtp or camera it stops from charging and nothing happens. Same problem for AC charging it wont charge when theres mtp or camera selected, and only charges as USB... I'm confused.. Are there any ways to get it working again?

I'm having the same problem.. I've just installed Windows 7 64 bit but it sees my Nexus 4 like Unknown Device.. I uninstalling the drivers and re installing them using Nexus Root Toolkit but no result for now..:crying:

Do you have a ROM or anything installed? I know with PA its a problem at the moment at times. A little more info would be nice. I never had a problem with Windows 7. I'm on Windows 8 now and i had an issue at first with it not showing up at times. But it seems to be fine now.

Just go in
Settings,
Dev options (if you not have it go in phone informations and press many times in row the Build Number, this activate Dev options)
and Disable USB Debugging,
then reconnect your phone, and the computer will see it

USB debbuging isnt working. i have no ROMS, stock android 4.3. And yes, now im running WIN 8, previuosly had 7, the problem occured after installing 8 and trying to plug it in. Its not showing in my computer neither in device Manager. I doesnt make any difference with, or without it pluged in, the only difference is that it will start charging, but then again ONLY when i disable everyting in storage>usb connections.

bump

do you have a fast charge app installed? it sounds like it's an issue related to fast charging via USB. if it's enabled you can't access anything on the phone via usb, but i think that requires to at least be rooted.

I'm on last PA 3.99-Rc1 and I just found out that if I go in Setting-Memory the appilcation shutdown .-. Never had this issue before .-.

Matteo Mazzu said:
I'm on last PA 3.99-Rc1 and I just found out that if I go in Setting-Memory the appilcation shutdown .-. Never had this issue before .-.
Click to expand...
Click to collapse
Nothing, just read that it's a issue with PA while using last Franco Kernel nightly XD I'm going back to windows vista 32bit, so I believe the problem connecting my nexus 4 won't be any more an issue (Going back to Vista because for daily use it worked perfectly and every thing worked fine with the drivers, Windows 7 it's better, but too many issues with drivers bla bla bla XD) :laugh:

I have always used the Windows Driver from the Google SDK (Google USB Driver- As of today, Revision 8) for my Windows 7 64 bit computer and have never had a problem. More importantly there is an Update Manager that comes with the SDK, that when you run, notifies you of newer Windows drivers as they are released. That way as Google issues newer OS builds or Windows issues a new OS, I know that not only my driver but my platform tools aka fastboot/adb/etc. (As of today, Revision 18.0.1) will always be compatible. The problem with these toolkits and driver downloads all over the place on these forums is that you have know idea how old the internals are. The other obvious thing to check is a bad or intermittently bad USB cable. Also make sure "MTP" is checked in Settings > Storage >Settings > USB computer connection.

Hey, I'm sorry if it's against etiquette digging up an old post, but this part worked for me:
pjc123 said:
Also make sure "MTP" is checked in Settings > Storage >Settings > USB computer connection.
Click to expand...
Click to collapse
Thank you so much, I had this problem for a long time before I found this thread.

dunni88 said:
Hey, I'm sorry if it's against etiquette digging up an old post, but this part worked for me:
Thank you so much, I had this problem for a long time before I found this thread.
Click to expand...
Click to collapse
Glad I could help. That setting isn't exactly the easiest thing to find.

Fix usb
Go to device manager in windows 7/8/8.1 . Connect your mobile with usb. You will see android device or adb right click on it, select properties, click uninstall driver. NOTE: When you click this a small popup will appear saying remove software driver, tick on it and click uninstall.. there you go ..it will reinstall drivers and your phone will be finally connected.

im having the same problem . My phone shows as Unknown Device on Device Manager. Tried other cables and usb ports. I can tell that the cables and ports are not the problem since my Nexus 7 can connect without problem. Tried usb debuggin on/off, MTP on/off, PTP. Still no luck. Already tried to reinstall drivers but still the same problem. Hoping this is not a hardware issue. I already tried factory reset and flashing other ROMs