[Q] Should I return my N7 32gb? (Screen lift) - Nexus 7 Q&A, Help & Troubleshooting

Hi all
I bought the new nexus 7(c90) 32gb a few days ago from PC world along with the 2 year guarantee. Out of the box it was working perfectly and I began setting it up as you do .
Anyways after around 10 mins of using it a tiny flake of the silver plastic bezel felt loose and then fell off so I have this 4mm black "scrape" on the corner of my N7's bezel but as this is so small (I will try to include a pic) I am just putting it down as wear and tear
However here is my bigger issue. After reading how many 8gb/16gb N7's had the dreadful screen lift I decided to check mine. It seems that the middle of the left side of the screen is higher than the right side and does not sit flush with the bezel however it's barely sitting a width of a hair above it. I can run my nail from the middle of the screen to the right and feel the bezel is higher than the screen however when I do the same to the left side my nail simply falls off. If I hold my N7 horizontally and look down at it , the left side is higher than the right as the bezel cannot be seen towards the middle of the screen. If you look at the left side you can sort of see the screen bulging out by the smallest amount and if you push on the screen you can see a very very small amount of screen flex.
I would really appreciate any advice. I asked my parents to buy this as a Bday present me as these N7's are really good value for money and this being my first proper tab I really wanted to flash roms ect but due to the screen lift/bezel issue im not sure what to do. PC world claim to refund or replace any item that develops a fault within 21 days. Spoke to my parents and they tell me if it's that small of an issue I’m just better off leaving it. Yesterday I want to a large shopping centre and tested out some N7's(not sure on gb's) and 2 of the 3 displayed a similar issue however due to the rush I’m not 100% sure. Also tested Tesco’s 16gb and there was no screen lift.
I'm worried that after a while the screen issue may get worse. After some reading last night I read that 32gb's are excluded from this design flaw so Is there a possibility of me owning a faulty one? . Do you think PC world would accept these as "faults?" . If I'd never seen the thread on screen lift then I most likely would have never noticed anything. .
Hope all this makes sense, any questions please ask!
thanks!

I bought one yesterday mate from Currys and I didn't think mine was bad until I compared it against the display model in store today. Mine had a lot of screen lift and I could easily get my finger nail between the screen and the bezel, the quality was poor to say the least.
I took it back today and had a really good chat with the guys at Currys and they were mega helpful. I ended up exchanging it for a new unit and its near on perfect so I'm chuffed to bits.
You won't get close to getting a tablet of this spec for the money. Take it back and get another one.
Sent from my Nexus 7 using xda premium

crash_194 said:
I bought one yesterday mate from Currys and I didn't think mine was bad until I compared it against the display model in store today. Mine had a lot of screen lift and I could easily get my finger nail between the screen and the bezel, the quality was poor to say the least.
I took it back today and had a really good chat with the guys at Currys and they were mega helpful. I ended up exchanging it for a new unit and its near on perfect so I'm chuffed to bits.
You won't get close to getting a tablet of this spec for the money. Take it back and get another one.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
thanks for the reply. I'm also able to wedge my nail in the gap between the bezel and left side of the screen. I am strongly considering returning it back in the next few days however I'm not sure if they will accept it as the screen lift isn't that noticible initially . Also how did the exchange process go?, did you just get a new boxed replacement or did you ask them to open up a few?.
Cheers
Sent from my Windows Phone

Definitely get it replaced.
-Brought to you by Marino's Nexus 7-

Mine was quite noticeable because even though I hadn't had the tablet a full 24hrs there was already dust and bits gathering down one side of the screen which made it stand out even more. The screen lift was something I could only see getting worse. I actually took the back off for a nosey before I exchanged it and I could see there were missing screws down the side of the bezel which I believe is how Asus are trying to combat the screen lift.
The two guys I spoke with at Currys were obviously in to their gadgets as well and were aware of the quality issues with these tablets and said if I wasn't happy I could have my money back or exchange it for something else, or they said I could try another one and see how I got on. I personally didn't suggest opening them until I found one I was happy with as I appreciate they wouldn't be able to sell them then.
I'm happy with my new one though and I'm really glad I exchanged it.
Sent from my GT-I9300 using xda premium

I took 2 back to tesco both within 48hrs, both suffering screen lift, my 3rd has it ever so slightly, less than 0.25mm but as it's in a case it hasn't got any worse so I'm happy to live with it as is.
So yes take it back as it is a known fault.
Transmitted via Nexus7

I bought one from Staples and after couple of days of use I too found the screen lift on the left side. I finally returned it yesterday morning. Then in the evening I got a new one from Office Depot. So far its free from any defect. I hope it stays that way. Also my new one starts with serial no. CA0K. The one was defective was C90K.
Sent from my Nexus 7 using xda premium

Yes even though there are known issues and we've had bad experiences, don't get clouded in to thinking this isn't a good tablet because it is and I personally think it's well worth the perseverance. I've now got it in an official Asus neoprene flip case and a zagg invisible shield screen protector, looks the dogs
Sent from my Nexus 7 using xda premium

Mine was bought in July and I have just noticed screen lift. I bought it from PC world, what shall I do
Sent from my Nexus 7 using xda app-developers app

Thanks for all the replies!
I will be going in for a replacement tommorrow, I just hope that they will accept it. Like I said before, the screen lift is not very apparent however it is there. If the staff disagree and kick up a fuss that there is no screen lift or the screen lift has no negitive effects then what's the best course of action?
Since buying the N7 and discovering it had screen lift + chipped bezel I don't have the satisfaction of it being "mine",really wanted to flash roms and experiment but the confusion in returning it or not kept me stock :crying: . The N7 I have does not have any light bleed,ghosting and I'm pretty sure the colours of the screen are normal. Should I check this on my replacement N7 when I get it?
Also I'm looking at a N7 starting with C90 right?
Another thought is getting a refund and saving up for a 32gb nexus 10 . Also A N10 would cost me around £200 extra . I initaily went with a nexus7 as it was cheap for the high specs, In my budget and as it is my first android device & tablet allows me to learn & tinker with it with no regret compared to a almost half grand N10. I have also heard on here that many users downsized from a 10" to a 7" . Could anyone shed their opinion?
P.s: I have attached some images

I'm returing mine for black lines , the only thing is I can't find the warranty card . Do I need it ?
Sent from my EVO using Tapatalk 2

I'm so shocked that Google hasn't stepped in to improve the quality on the 32 gig models after all the problems with the 8 and 16. I love Google products but quality must come first not quantity. I used to work for Sony and this would've been totally unacceptable.
Return it and open the replacement right in the store and continue to do that until you get a good one.

Return it right away. The more tablets that get returned because of this "screen lift" the better. Maybe next time they will not repeat the same mistake.
Sent from my Galaxy Nexus using xda premium

Just an update
Went in and was able to get a replacement N7, Checked this one in the store and it had pretty much no screen lift apart from a very very very slight lift from the left towards the bottom. We also checked another one inc a display model and they were much worse. I also went snooping in various shops to look at the N7 and all of them had some sort of screen lift.
Overall I'm quite happy with the new one, my only complaint is that there is a small amount of backlight bleeding in the bottom left corner if the brightness is set at 100%. If the brightness is on auto or below 50% you cannot really see it unless you are actively looking for it.
I've heard much worse issues with the N7 so I'm happy with this one. Am I right the LED's are only located on the left side of the tablet?

I'd return it again. I've returned 3 and my newest is flawless. there are good units out there, you will find one!
Sent from my Nexus 7 using xda premium

I applied a minimal amount of crazy glue to the affected area months ago, and it's been perfect ever since. Asus sucks, but if you want a 7" Nexus, what can you do?
Sent from my Nexus 7 using XDA Premium HD app

Related

Who isn't going to RMA due to screen raise?

Who isn't going to send their nexus 7 in for exchange / repair ? I would probably have never noticed the screen issue if I wasnt reading the defect threads. I bet if you look hard enough you can find something wrong with anything. Right now the only issue is a slight raise on the left side on mine. There is no light bleed and no dead pixels or ghosting. I feel if I sent mine in and waited for however long it takes I'll get one back where the screen raise is fine and have a new issue like light bleed and dead pixels...
Thoughts?
Sent from my Galaxy Nexus using my mind.
x4sper said:
Thoughts?
Click to expand...
Click to collapse
Have you checked your screws?
http://forum.xda-developers.com/showthread.php?t=1781237
Yes many have concluded it as a temporary fix
Sent from my Galaxy Nexus using my mind.
Lol how do people find this stuff mines is barely raised on the left side not bad enough for me to take apart and tighten the screws.
I'm not doing an exchange I love this thing and not ready to part.
Sent from my Nexus 7 using Tapatalk 2
I checked my screws and found that they were loose and tightened them up, screen still barely sits above but solved the creak. I have 3 more weeks to tinker with it, my Gamestop said i can return it once the next batch comes in but if this fixed it i won't exchange it.
Yeah I'm not planning on returning it either. I have seen some videos that have a MAJOR raise on the screen. Mine is just a little bit and can easily be pushed back down if I want to. Other than that the tablet is perfect and I don't want to send it back and maybe get one with more dead pixels (only noticed one but et normal viewing distance I can't see its there) or ghosting or something else.
I do recommend you keep an eye on it and make sure not doesn't get any worse. I doubt it will, however I will be exchanging it if it does.
Sent from my Nexus 7
I think everyone's expectations for a $200 dollar tablet are too high.
I am perfectly happy with mine. I have a little screen raise, but haven't noticed any creaks. I will use it until something significantly better comes out, then i'll spend another 200 to upgrade it.
Phones with comparable specs (albeit a smaller screen) are in the ~$400 range (gnex).
Mine was fine for the first 5 days, but has now started to lift. It sounds like double-sided tape coming unstuck. It's only raised about 0.5mm above the frame on the left hand side though, so I don't intend to return it unless it gets a lot worse, or it begins to affect other things (e.g. dust getting in, or digitiser playing up).
May yet return mine for ghosting, though doing a full discharge of the battery MAY have cured that issue (fingers crossed).
Why can't I get through Googles own support site to do a rma on my Google device? Wtf
Because everyone and there mother has flooded them for RMAs :/
Sent from my Galaxy Nexus using my mind.
Im thinking about sending my nexus 7 because of a yellowish tint on one of the corners when viewing pure black. But I am afraid of getting one with worse issues like the raised bezel or dead pixels.
Sent from my HTC Sensation using xda premium
If I only had the slight screen rise I would probably keep it, but I have a creak on the right that is loud and driving me nuts. Sadly, everything else seems perfect - hopefully my next one will be truly flawless...
I'm not. My Nexus 7 looks very well made, and in perfect shape. I've had it for 24 hours.
Is their support 24 hours? I've been busy and finally called. I've been on hold for about 10 minutes and it seems like they're open...
Yea I wasn't going to originally but after the screwdriver fix did nothing, and its basically like a creaky teeter totter on the left and right sides, I decided I should probably RMA. I love the tablet tho. I've used it A LOT since it arrived. It's amazing.
I have a very slight screen raise issue and I have requested to get a replacement, and depending on the condition of the replacement I'll either keep the new 1 or keep the old 1.
AaronDC19 said:
I have a very slight screen raise issue and I have requested to get a replacement, and depending on the condition of the replacement I'll either keep the new 1 or keep the old 1.
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Click to collapse
You can do that? I just figured Google would force you to ship the first one back, even if the second one was worse...
Keeping mine, no reason to return for such a silly non issue. Doesn't effect the use of the tablet at all.
Sent from my Nexus 7 using Tapatalk 2
x4sper said:
Who isn't going to send their nexus 7 in for exchange / repair ? I would probably have never noticed the screen issue if I wasnt reading the defect threads. I bet if you look hard enough you can find something wrong with anything. Right now the only issue is a slight raise on the left side on mine. There is no light bleed and no dead pixels or ghosting. I feel if I sent mine in and waited for however long it takes I'll get one back where the screen raise is fine and have a new issue like light bleed and dead pixels...
Thoughts?
Sent from my Galaxy Nexus using my mind.
Click to expand...
Click to collapse
Me, because both of my Nexus 7s are free of this, or any defects.
Same here. My left side of the screen sticks up a tiny bit, I'm waiting for a replacement but if the next one is worse ill just keep this one and try the washer fix or live with it. I still think it's a great tablet, especially for the price. I'll take this over an ipad costing hundreds more any day.
Sent from my Nexus 7 using xda app-developers app

Is it safe to buy a nexus 7 yet ?

I had one with screen raise ... otherwise great. I don't want the hassle of endless refund cycles.
So, for new (or recent) orders from the Play store which I am assuming is the fastest clearing channel... do they still have the screen lift problem.
i.e. has the hardware been rev'd yet ? Anyone with a recent delivery know....
I just got my replacement today. I don't want to speak too soon but it's been out of the box for about 2 hrs and hey it looks fine right now. I'm gonna charge it and use it a little and see if anything pops up so to say and I'll update later tonight.
Edit: I wish there was a way to tell the hardware revision if there is one at all. I might crack these both open before I send my other one back and see if I can spot any differences.
I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.
miketoasty said:
I don't consider the screen lift an issue so I would have to say you have been good since day one. Other than that I haven't heard anything on "New batches" being released.
Click to expand...
Click to collapse
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.
TokesKB said:
Not sure how its NOT and issue. Considering if the screen lifts to much the tablet wont work correctly. That being said I have got my replacement and I have a feeling its going to do the same thing. If you look down the sides of the tablet you will notice where the glass doesnt connect to the case. Thats where the screen is going to lift and the way this one looks its going to be just a matter of time before the screen lifts.
Click to expand...
Click to collapse
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.
Got my second unit Wednesday. It has screen lift as well.
I would definitely advise against buying retail, but I think Google can be trusted. I'm just going to hold onto this defective one for a month or two. Then I'll ask for a replacement.
No regrets, although I was pretty miffed about opening a new one with the same flaw when it happened.
miketoasty said:
I have had the screen lift since day one and have no issues since. Don't understand how a slim screen lift is going to bork the device.
Click to expand...
Click to collapse
Did I say it would bork the device....no. If you want to use it with the screen lift good for you.
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....
tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
i got a cherry 87 buick I would like to sell you
Maybe your right, my touchscreen stopped working after use and the screen lift. I guess I should have kept it
I bought mine retail from Office Depot on 7/17 and haven't had a single problem with it.
In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google
charco83 said:
In the UK I'm waiting until they physically have them in the stores. Right now it tends to be buy online and pick up in store a couple of days later. I got one last Friday from Tesco Direct and it had the screen-lift (this IS a fault) so took it straight back. I'd rather be taking back and getting a replacement straight away rather than waiting 2-3 days...or 10 days and counting with the crappy service offered by Google
Click to expand...
Click to collapse
Careful with buying in store. It may not be considered a fault (for the reasons expressed elsewhere in this thread) and if you do not have UK DSR law then you may not be able (allowed) to make a return. I wouldn't fancy my chances in CPW or Currys of doing a return if the device is functioning (but just not quite flush).
Most UK retailers allow you to return for simply not liking the product. In Tesco the guy told me it didn't matter if it was faulty as it was within their X days return. They'll be selling them in store in a couple of weeks apparently.
tribestos, fail to see how OCD relates to finding a fault on a piece of hardware. It's not like people are obsessively looking for faults. The screen isn't supposed to lift but it does. That's a design flaw.
So somebody must be taking the hit for all the returns... is it the retailer or do they just return the units back to the manufacturer and not pay for the duff ones ?
deaglecat said:
Guys... we are getting off topic. The question is not whether the screen lift is an issue to some (and not others).. but when will the hardware be rev'd so that the screen is flat.
a) Never (not considered an issue).
b) Soon - but still not yet shipping.
c) New ones are now coming in with flush screens.
Not gonna make this a poll.
Just want to know if those who have taken recent delivery have got flush screens....
Click to expand...
Click to collapse
The replacement 7s poll has gotten sunnier, although people are voting prematurely. Also, it's not public, but I don't think many would tamper with it.
Although I have not seen a unit without this defect, there are at least a few posters there who should know exactly what to look for and haven't found any separation in their replacement whatsoever. That's a good sign, and that poll was pretty ugly last Wednesday, so the vast majority of respondents since then have been ticking perfect.
As for when this flaw will be officially dealt with, probably never. But don't hold that against Google. They can make right by rooting out the manufacturing flaw and dealing with unsatisfied customers on an individual basis. No need for any headlines.
Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).
Ravynmagi said:
Got my first Nexus 7 on the 17th. I was somewhat unhappy with how washed out the colors were. Also when I play a video the screen gets even more washed out for a short period of time. Generally just looks unsatisfactory. Also I have a row of pixels that sometimes flickers.
On the 24th I got my replacement Nexus 7. It was also washed out looking, had the same video playback issue. And the glass was raise on the left side if I held it there the screen would distort slightly.
I called Google today to get a feel on if I should try a second replacement or get a refund. The lady at Google said that Google has the new batch in now and says it has fixed the issues the first batch had with raised glass, pixel issues, and color quality.
So I'm doing a second RMA now. She's even letting me RMA the second device while I still have my first device (was worried I'd need to send that back before starting the second RMA).
Click to expand...
Click to collapse
Wow that is brilliant news... assuming that the CS adviser was being honest.
tribestros said:
Mine has a tiny irrelevant bulge...should I return it guys oh noes it isn't perfect ;(
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You have that choice. But when I spend my money on something I expect it to be built w/o flaws. Hope the glass dont fall out on you when the screws get to lose! Oh you wont care tho it will still be irrelevant right?
deaglecat said:
Wow that is brilliant news... assuming that the CS adviser was being honest.
Click to expand...
Click to collapse
Yeah, I hope she wasn't blowing smoke up my butt. That happens too. But I figure with the 16GB Nexus 7 suddenly returning to the Play store and the CS telling me this, it's hopefully correct.

Nexus 7 just showed up from Google Play Aug31, left side of the screen is separating.

I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
LaTropa64 said:
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
Click to expand...
Click to collapse
I have the exact same problem, the left side is coming out a tiny bit. when using it i cant notice it, but when i look from the side i can notice it, but its only a tiny bit. im keeping mine, i have no problems whatsoever with mine (apart from that)
I notice it all the time now that I'm aware of it. After playing with the tablet all night, it's like a tick now to check if the left side is staying down or not.
I realize this is a budget device and form factor may not have been a priority but, after choosing the 16gb version, taxes and shipping, I spent over $280 on the Nexus 7. It's not a $199 tablet.
I want to try another one but maybe only if Google Play's return policy is on the same level as Amazon where they would 2nd day air you a duplicate product with a return label. So you would have a new device before you give up the old one and wait for who knows how long for it to be serviced and returned... not to mention if you are on the hook for return shipping costs.
Send it back and hope you get one from the new batch.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
05GT said:
Send it back and hope you get one from the new batch.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
Ordering just a week ago I would have thought I got the latest batch. In my googling though it looks like there is a newer version than what UPS dropped off at my door on 2012-08-31.I believe the relevant info is the SSN on my box an it is C70*
If I had bought this at a brick and morder, I would take it back and exchange it today. Since I didn't and I'm at the mercy of Google and the 3rd party call centers they've hired to handle this kind of think, I'm not sure what I should do.
LaTropa64 said:
I want to try another one but maybe only if Google Play's return policy is on the same level as Amazon where they would 2nd day air you a duplicate product with a return label. So you would have a new device before you give up the old one and wait for who knows how long for it to be serviced and returned... not to mention if you are on the hook for return shipping costs.
Click to expand...
Click to collapse
They email you the return label and RMA form to print out and let you order a free replacement (actually they place a $250 preauth charge on your card that should disappear after a few days)
You get 21 days to send back the defective unit, but the new one should arrive before then.
Sent from my Nexus 7 using Tapatalk 2
C80 has the same issue, took a C70 back yesterday pick up a new one today C80 & straight out of the box its there. I did read that by asking the back off and nipping up the screws on the LH side sorts the issue although I'm yet to try that fix.
Sent from my Nexus 7 using xda app-developers app
LaTropa64 said:
I hadn't even heard of this problem and didn't notice it until a couple hours after I had been playing with the device while I was searching in frustration how to get the drivers to root on Windows 8.
Good thing I never figured it out before I noticed the left side of the glass was sticking up just a tiny bit on my brand new Nexus 7. It's still stock If I want to return it. I can push down and hold the middle part of the left side of the screen for a few seconds and it seems to stay down for a few minutes but eventually keeps popping back up just slightly. I've searched and seen videos on youtube where some go to extreme measures of pulling the device apart and tightening screws or clamping it together for hours while leaving it playing HD movies until the battery dies and other methods way beyond those.
Do I I just try and put this flaw out of my mind and be grateful I didn't get a device like some other threads I've found (dead pixels, dead touch zones, brightness issues, etc.) or do I complain to Google ASAP and ask for a replacement while it's still new?
Will they send me out a new device first and then make me ship this unit back or vice versa?
Click to expand...
Click to collapse
Pop the back off, loosen the screws on the left side then hold the edge tight while you tighten the screws and it should take care of the separation.
alferret said:
C80 has the same issue, took a C70 back yesterday pick up a new one today C80 & straight out of the box its there. I did read that by asking the back off and nipping up the screws on the LH side sorts the issue although I'm yet to try that fix.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
I also ended up with a C8 with lift on the left side, new batch doesn't resolve the issue at all, still luck of the draw whether you will get one that has issues or not.
airmaxx23 said:
Pop the back off, loosen the screws on the left side then hold the edge tight while you tighten the screws and it should take care of the separation.
Click to expand...
Click to collapse
This might work but doesn't help everybody, mine was lifting again after a little bit.
NeoMagus said:
This might work but doesn't help everybody, mine was lifting again after a little bit.
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Click to collapse
It isn't to fix screen lift, it's to fix the separation between the bezel and the edge of the screen.
airmaxx23 said:
It isn't to fix screen lift, it's to fix the separation between the bezel and the edge of the screen.
Click to expand...
Click to collapse
Seperation/ screen lift, is the same thing. Look at the link I posted, you can see my bezel and edge of the screen separating. If it worked for you, thats awesome like I said it worked on one of mine for a little before seperating again. It isn't a permanent fix for everyone
I hate hearing that "this is a budget device so it's just something you have to deal with." We paid $200-250 for a tablet. Not $200-250 for a tablet with the left side of the screen popping up above the bezel. The lower price point doesn't disqualify us from from returning one unit to get one that isn't defective. You are well within your rights to do so if it bothers you.
Send it back and get a replacement
Sent from my Nexus 7 using Tapatalk 2
ManBearPig618 said:
I hate hearing that "this is a budget device so it's just something you have to deal with." We paid $200-250 for a tablet. Not $200-250 for a tablet with the left side of the screen popping up above the bezel. The lower price point doesn't disqualify us from from returning one unit to get one that isn't defective. You are well within your rights to do so if it bothers you.
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Quoted for the absolute truth. :good::good::good::good::good::good:
Wow isn't this like the one thousand thread about screen separation?
Sent from my SPH-L710 using xda premium
I have the same problem. C80...
BUT:
I really don't think that thigthening those screws or adding the missing ones is a good choice here.
If you consider that Asus leaves those screws out of the device on purpose than there can only be one reason:
To me it looks like the display is to big for the frame it might just be 0.1mm or less.
Leaving the screws out will then avoid to add pressure on the display due to pushing it into the too small frame.
That could be the reason that not every device in a batch is bad. They just have a couple of bad positions at molding where they get too tiny frames, the others are OK.
...my 2 cents...
I will keep sending mine back until I get one without missing screws.
Edit: or the two outer screws are too close together. This would even make more sense.
I have exactly the same problem with my Nexus 7. It's an C80. Otherwise the tablet just works perfect.
Is it possible that the screen can break in the future because of that separation? Had someone recognized that the gap got bigger at the C80?
Thanks for your answers.
I'd say if you don't push it down/flex the glass you will be fine.
Yes it is and it is ot covered by the warranty if the screen cracks. Ask for replacement
Sent from my Nexus 7 using Tapatalk
Just got a new one ordered. Screen issue and the WiFi is messed up. Not sure if I messed it up but the wife's n7 gets way more signal. I got a c60 from Ireland.

Opinions Wanted, Slight screen lift:keep or return

So this is the 3rd day i have owned my new Nexus 7 32gb SSN: C90 bought from walmart. Really happy with the device, the first day i had checked it for screen lift and didnt notice any, not saying it wasn't there as it is very likely i didnt even quite know what exactly i was looking for. However, after examining it today, more in admiration of it, i noticed some screen lift on the upper left side (in portrait orientation). I believe this is exactly where mostly everyone else has noticed it. I could tell there was screen lift because when looking at the device from the right side over to the left i am not able to see the bezel where the screen lift is occurring, while from looking from the opposite side i am able to see the bezel completely.
Anyway, what are your guy's opinions? should i return it and exchange for a different one, i checked all of their stock and they are all C90 models, not sure if that matters but i assume they are all from the same production batch.
Hold on to it until a new batch comes in, then exchange it.
If it's bothering you or there is noticeable movement in the screen when you tap that area, then return it.
Ignore all the talk of "batch numbers" there have been issues with every single one of them. Personally, I had a C70 with bad screen lift and it was replaced with a C70 that is perfect.
Its bothering me, but it is only because I know its there, there isn't any noticble flexing in the screen when viewing it normally. Have purple had the screen lift without issues?
Washer fix and move on with your life. I've been through 4 and 50% of them had screen lift. The washer fix works awesome and takes a few seconds. The back is meant to pop off. No big deal.
As for all my swaps.
#1 bricked after flashing a bad boot loader. #2 was stolen. #3 was a loaner that I returned for #4 32gb.
Washer fix works. Or get a case. Boom.
Sent from my Nexus 7 using XDA Premium HD app

Is it worth the risk ?

Hey guys...this is my first post in here, so please go easy on me. So, i have been in love with The nexus 7 since the day it was released. I have seen all kind of videos/reviews and thought that it is a perfect fit for me. But what i'm scared about is the durability of Nexus 7's screen. I have been hovering over Xda and specially in the Nexus 7 forum and found a lot of criticism regarding its screen cracks and poor build quality.
The thing is I live in Bangladesh, where i wont be able to enjoy any warranties or guarantees(actually I will get a one-day replacement warranty and that's it). Also, it is highly likely that i wont find the necessary equipment to fix it myself. I found only a single case cover for the Nexus which is the poetic brand slimline(Is that any good ? ). Nexus 7 16Gb version costs around $320 here
All this makes me doubt to purchase the awesome gadget and rather settle for the sub-standard Galaxy tab 2 7.0 3G which costs around the same.
But then again...i feel like I wont be able to happily enjoy any other set as i have been in love with Nexus 7 for the last 6 months. So, as u guys can seen that i'm real in pickle. So any advice will go a long way for me. Is Nexus 7 really worth the risk ?
Thanks.
Just don't drop it, any screen can crack that way. Also get a screen protector, the glass does scratch relatively easy.
Fun story. I got an 8gb nexus from the first batch that were made. But I don't currently live in the US, so I ran a huge gamble by ordering one and having my family send it out to me in Asia. Worked *perfectly* until I went back to the US for Thanksgiving. Then, somehow, I blew out the speaker. I was able to get in touch with Google and get it swapped out in under a week, returned to Asia with my new 8GB (no magic upgrade, drat) and we've been happy ever since.
I don't think it's really any risk. The majority who complain about the nexus are a minority of the owners.
Also keep in mind you will hear more horror stories from pissed off owners than stories of folks reporting zero issues
Sent from my SHV-E160L using xda premium
nisamtetreb said:
Just don't drop it, any screen can crack that way. Also get a screen protector, the glass does scratch relatively easy.
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Click to collapse
Well...yeah i do know that but still scared to find cracked screen appearing without any reason.
Sharpen3d said:
Fun story. I got an 8gb nexus from the first batch that were made. But I don't currently live in the US, so I ran a huge gamble by ordering one and having my family send it out to me in Asia. Worked *perfectly* until I went back to the US for Thanksgiving. Then, somehow, I blew out the speaker. I was able to get in touch with Google and get it swapped out in under a week, returned to Asia with my new 8GB (no magic upgrade, drat) and we've been happy ever since.
I don't think it's really any risk. The majority who complain about the nexus are a minority of the owners.
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Click to collapse
Aah how I wish I could have that opportunity of returning it, if any problem arises. Thank for sharing your story
magiconthetire said:
Also keep in mind you will hear more horror stories from pissed off owners than stories of folks reporting zero issues
Sent from my SHV-E160L using xda premium
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Click to collapse
Well that is true and reassuring.
I'd say go for it. As for screen cracking for "no reason", I always wonder just how much truth there is to those stories. I've been perfectly happy with my nexus 7, and it has none of the "so common" problems.
Sent from my Nexus 7 using xda premium
95Z28 said:
I'd say go for it. As for screen cracking for "no reason", I always wonder just how much truth there is to those stories. I've been perfectly happy with my nexus 7, and it has none of the "so common" problems.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
+1
My friend got his 16gig N7 the day it came out and has had zero hardware issues with it. Gotta give credit to magiconthetire as well, he hit the nail on the head. When things go wrong it's the end of the world. But when things go right, you won't even know anything is happening at all.
Also I picked up the Poetic Slim case you mentioned and I really like it. The only draw back is how close the case comes to the bezel on the edges of the screen; if you have big hands or don't hit the bottom navigation bar or top notification bar at the right angle...the case sort of gets in the way. My solution to that is using a stylus for more accurate precision. The stylus also makes typing significantly easier, especially if you use gesture typing such as Swype, SwiftKey Flow, etc.
OP if you know someone you trust in Europe, USA, or even Australia. Get them to buy the tablet for you and ship it out to you. Even with shipping it will be a lot less than $320, if it breaks for something that is under warranty send it back to them and they can return it for repairs.
Cheers Danny
Vepaot said:
+1
My friend got his 16gig N7 the day it came out and has had zero hardware issues with it. Gotta give credit to magiconthetire as well, he hit the nail on the head. When things go wrong it's the end of the world. But when things go right, you won't even know anything is happening at all.
Also I picked up the Poetic Slim case you mentioned and I really like it. The only draw back is how close the case comes to the bezel on the edges of the screen; if you have big hands or don't hit the bottom navigation bar or top notification bar at the right angle...the case sort of gets in the way. My solution to that is using a stylus for more accurate precision. The stylus also makes typing significantly easier, especially if you use gesture typing such as Swype, SwiftKey Flow, etc.
Click to expand...
Click to collapse
Thanks. Could u tell me a bit more about the case. I have read some reviews and found out that their cover wears a bit after a couple of weeks. Is that true and about the stylus.....could u kindly recommend me one ? Thanks again
toidimaet said:
OP if you know someone you trust in Europe, USA, or even Australia. Get them to buy the tablet for you and ship it out to you. Even with shipping it will be a lot less than $320, if it breaks for something that is under warranty send it back to them and they can return it for repairs.
Cheers Danny
Click to expand...
Click to collapse
Sadly, not a single person is willing to take that minute hassle.
Excellent protection: http://forum.xda-developers.com/showthread.php?t=1970566
Farhad1909 said:
Thanks. Could u tell me a bit more about the case. I have read some reviews and found out that their cover wears a bit after a couple of weeks. Is that true and about the stylus.....could u kindly recommend me one ? Thanks again
Click to expand...
Click to collapse
I've only had mine for a couple of weeks and so far no issues here. This is under pretty heavy use as well, as I take my Nexus 7 with me everywhere that I go. The case works really well though, it has a snug fit on the N7 so it doesn't move around inside of it at all, the smart cover that turns the screen on when you open the flap back has worked flawlessly, the hand strap for the back is really nice for using it in portrait mode while laying in bed or for just holding it up during prolonged periods, and the landscape stand is a little tricky to figure out at fist...but works just fine once you figure it out. I'd recommend some kind of sound toggle app for your notification bar as well, because the case does make it a bit of a pain to reach the physical buttons. But that's not really Poetic's fault, the way the buttons angle down with the curve of the backside of the tablet makes them kind of annoying for any case that doesn't have the same slope on it.
As far as stylus' go, I heard good things about this one and it was still fairly cheap...I just got it in the mail a couple of days ago but so far, so good:
http://www.amazon.com/gp/product/B008MOHLVC/ref=oh_details_o01_s00_i00
Visa Declined said:
Excellent protection: http://forum.xda-developers.com/showthread.php?t=1970566
Click to expand...
Click to collapse
The thing is i need to wait for 3-4 months to receive any accessories for the nexus 7. So, meanwhile i need to live with the poetic brand as its the only one around.
Vepaot said:
I've only had mine for a couple of weeks and so far no issues here. This is under pretty heavy use as well, as I take my Nexus 7 with me everywhere that I go. The case works really well though, it has a snug fit on the N7 so it doesn't move around inside of it at all, the smart cover that turns the screen on when you open the flap back has worked flawlessly, the hand strap for the back is really nice for using it in portrait mode while laying in bed or for just holding it up during prolonged periods, and the landscape stand is a little tricky to figure out at fist...but works just fine once you figure it out. I'd recommend some kind of sound toggle app for your notification bar as well, because the case does make it a bit of a pain to reach the physical buttons. But that's not really Poetic's fault, the way the buttons angle down with the curve of the backside of the tablet makes them kind of annoying for any case that doesn't have the same slope on it.
As far as stylus' go, I heard good things about this one and it was still fairly cheap...I just got it in the mail a couple of days ago but so far, so good:
http://www.amazon.com/gp/product/B008MOHLVC/ref=oh_details_o01_s00_i00
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Click to collapse
Wow that was more then helpful. Thanks a lot.
http://www.amazon.com/gp/product/B008D2POAS/ref=oh_details_o00_s00_i00
This is the case I purchased. Sounds about the same as the poetic, but also includes a good screen protector.
Sent from my Nexus 7 using xda premium
I have dropped mine a few times from different heights on different surfaces and its fine. But if you drop it right it will probably shatter, just get a case. Something like this if you are really clumsy.
http://www.amazon.com/Bobj-Rugged-C...3SQAI9BQY42F6&qid=1355563353&s=generic&sr=1-6
Sent from my Nexus 7 using Tapatalk 2
Asus have international warranty for it.
Beamed from my Maguro.
If you ever want to buy a case throughout the internet I'd be more than happy to help a fellow owner out and re-ship to you!
I don't want to persuade you not to get one because I love the n7 and think everyone should have one, but i just broke my second one. My daughter dropped the first one and the corner of the screen shattered. I didn't have insurance because I've never dropped or lost a phone or laptop or anything, so it cost full price to replace it.
I had the second one in my back pocket, bent down, and screwed up the screen. My pants aren't tight but my butt put a little bit of leverage on the middle of the screen and broke it. When I turned it on later, the screen has a discolored line through it and a pattern of random lines on each side and no normal picture. The screen glass didn't crack, but the screen internals must have. I paid $50 for insurance so I hope it will be replaced with no hassle.
Long story short, I'll never use an n7 without a protective case again, and I've never used a case on any device.
Thanks a lot guys....I have taken all the advice into consideration and have found a satisfying solution. Gonna wait three months and buy through a friend in US.
Edit : How can I close the thread ?
Farhad1909 said:
Thanks a lot guys....I have taken all the advice into consideration and have found a satisfying solution. Gonna wait three months and buy through a friend in US.
Edit : How can I close the thread ?
Click to expand...
Click to collapse
The thread will close its self or help some one else ..
Sent from my Nexus 7 using xda premium

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