asus rma compensation? - Nexus 7 Q&A, Help & Troubleshooting

so i sent my tablet in 3 consecutive times in the last month to fix a screen lift, which turned into more screen lift, then broken touchscreen, it is in for the third time right now and my tablet has devalued quite a lot(since the new 32gb variant came out)
does asus offer any kind of compensation for this? even if its like a tiny extended warranty(i mean seriously, when does a normal RMA last for a whole month and 3 consecutive times..)
does anyone have any experience with this? should i be asking them for a refund now(since theyve had my tablet in for 2 weeks since it got into their hands this time, it's just been sitting there waiting for new parts)

Haha no I highly doubt you will get any compensation.
Sent from my Galaxy Nexus using xda premium

brooksyx said:
Haha no I highly doubt you will get any compensation.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
im pretty determined, already made a post on their facebook asking whether or not they offer this sort of thing... will update when they respond(if at all)
since it isnt exactly my fault that their repair center was so incompetent that i have to send the same thing back 3 times in a row to get it fixed(and im not even sure if it'll get fixed when it gets back to me)

Ask for a refund...or tell them to give you a free upgrade. Can't hurt to try. 3 returns for same problem is ridiculous.
Sent from my Nexus 7 using xda app-developers app

Warrior1975 said:
Ask for a refund...or tell them to give you a free upgrade. Can't hurt to try. 3 returns for same problem is ridiculous.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
posted a little something for them on their facebook, hopefully ill get a reply on monday $
and yes..it was very annoying especially because their reps hangs up on me alot...on top of that i have to ask for a label and wait several days(if not an entire week) for shipping label(only after the first rma)...
its in for the third rma right now and im hoping they will fix it this time-.-(2 weeks since when it got in, theyre waiting for parts apparently)

These companies deal with thousands of RMAs every year. No offense but one person crying about it isn't going to get you any money.
Sent from my Galaxy Nexus using xda premium

brooksyx said:
These companies deal with thousands of RMAs every year. No offense but one person crying about it isn't going to get you any money.
Sent from my Galaxy Nexus using xda premium
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Click to collapse
What makes you think that? That's why they have customer service...much bigger companies with more products listen to their customers. If everyone thought. Like you these companies would.**** all over consumers. They are wrong and they should do something for him.
Sent from my Nexus 7 using xda app-developers app

Warrior1975 said:
What makes you think that? That's why they have customer service...much bigger companies with more products listen to their customers. If everyone thought. Like you these companies would.**** all over consumers. They are wrong and they should do something for him.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
Haha you guys crack me up. If you get a penny out of Asus I will eat my words.
Sent from my Galaxy Nexus using xda premium

Not saying he will but its worth a shot. I've received things from companies when they screwed up. I had a heated seat short out in my BMW. Had to wait 3 weeks for a seat from Germany. Car was driveable but I coukdnt adjust my seat. Not a big deal at all. They paid my lease for the month. I have a few other stories like that and know plenty of people that have been treated fairly. Ever heard the saying "the squeaky wheel gets oiled"
Doing something would also include giving a refund. I'm not saying just pay him money. Return, free upgrade to 32gb, even a free case.
Sent from my Nexus 7 using xda app-developers app

brooksyx said:
Haha you guys crack me up. If you get a penny out of Asus I will eat my words.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
i thought of that, which is why i asked for help on their facebook page, instead of their hotline
big companies like this one cares a lot about their public image..imagine seeing people complaining about 1 month rmas on their facebook page, sales will definitely drop

AznDud333 said:
i thought of that, which is why i asked for help on their facebook page, instead of their hotline
big companies like this one cares a lot about their public image..imagine seeing people complaining about 1 month rmas on their facebook page, sales will definitely drop
Click to expand...
Click to collapse
Baby wanna bottle? A big baby bottle!
Sent from my Nexus 7 using XDA Premium HD app

slimdizzy said:
Baby wanna bottle? A big baby bottle!
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
most intelligent and useful post ive seen in my life
./end sarcasm

Related

Beats By Dre from Rezound 39.99

Big Deal on the Beats By Dre that come with the REzound. So they will work with Android phones.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=261031836807#ht_2872wt_1209
Do you think they are knock offs?
No, my guess is that HTC stopped including them and unloaded a bunch.
Sent from my Galaxy Nexus using Tapatalk 2
I think they might be fake
~
Sent from my Kindle Fire using XDA
It says they got them from a large company that bundled them with a cell phone (rezound) . They come with a one year manufacturer warranty. I don't see how they are fake.
Sent from my Galaxy Nexus using Tapatalk 2
I hope they are the real deal... I want to hear some reviews first. When you guys get them pump them up and let us know
My estimated time of delivery is 6/18 so I'm not sure the deal will still be going when that comes around for me to review. Also I'm not big on the Beats headphones as they are just overpriced and marketed headphones but for 40 and with controls that work on Android I'm all about it.
I bought them because, 1. I know HTC was going to stop including them with phones, 2. Beats by Dre were no longer going to be made by monster...both of those says to me there is going to be a lot left over and they will be dumped for wholesale.
also the seller is a reputable one on ebay and they come with a manufacturer warranty.
If you are interested buy them, I believe the seller has a good return policy. So if they are iffy you can return them but if they are legit you won't miss out on the deal.
I wonder if these comes with extra ear tips. Anyone?
AnyMal said:
I wonder if these comes with extra ear tips. Anyone?
Click to expand...
Click to collapse
They dont. They come with the second biggest ones.
Sent from my SGH-T989 using xda premium
Anyone get them , r they worth the 40
Sent from my myTouch_4G_Slide using Tapatalk 2
mine should be here on or around the 19th.
Looks like they are shipping out of Stanta Clarita CA. just so people know.
m0ckery13 said:
mine should be here on or around the 19th.
Click to expand...
Click to collapse
Waiting on your word. I have my money ready.
Sent from my SPH-D710 using xda premium
Rob4828 said:
Waiting on your word. I have my money ready.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
From my tracking they left California but no new update.
Sent from my Sprint Galaxy Nexus CDMA using Tapatalk 2
Got them. Seem legit, will try them later.
Sent from my Sprint Galaxy Nexus CDMA using Tapatalk 2
My nephew got his and he said they sound great, and his had the manufacturer's warranty card. I haven't tried mine but I had to email the seller as mine didn't come with the warranty card.
Have you got a chance to check them Out yet?
Sent from my SAMSUNG-SGH-I997 using XDA
Got mine in today, seam like the real deal. Made some calls with them and worked great. Very loud headsets, clean sound. I would feel confident in getting them if your still thinking about it.
Sorry for bumping an old thread but is this deal completely dead?
Sent from my Nexus S using XDA App
Man, in hong Kong there are all kinds of fake beats headphones. They look exactly the same as the real ones. Be careful boys.
Peace to all. Always. Thank you XDA

Too funny

http://www.youtube.com/watch?v=nf5-Prx19ZM&feature=youtube_gdata_player
Sent from my GT-N8013
"Were gonna get that, maybe not this time but next time" i lol'ed
Sent from my GT-N8013 using xda app-developers app
All digital!!!
The connector is all digital... what does it even mean... LOL
Great promo.
The Apple fans were bemoaning how this insults Apple fans...
The thing is - at no point in the ad does it mention Apple, or iPhones or anything.
We all know who they're talking about because the stereotype... isn't really a stereotype.
So, the question is - unless you're proud about sitting in line for days, waiting for features the rest of us already have, having to deal with new connectors and so on... why complain?
5-timers should have priority....
The sad thing is that you can walk the horse to the river but you can't force him to drink... Over 3 mil devices preordered...
Sent from my GT-N8013 using xda app-developers app
ron2k_1 said:
5-timers should have priority....
The sad thing is that you can walk the horse to the river but you can't force him to drink... Over 3 mil devices preordered...
Sent from my GT-N8013 using xda app-developers app
Click to expand...
Click to collapse
Yes preordered how many will get there phones how many will have problems with there phones if im not mistaken haven't all Iphones have antenna issues
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gronimo21 said:
Yes preordered how many will get there phones how many will have problems with there phones if im not mistaken haven't all Iphones have antenna issues
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
No, someone told me Apple said that people were holding the phone wrong.
People are already having issues with wifi in the new ios6
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gronimo21 said:
Yes preordered how many will get there phones how many will have problems with there phones if im not mistaken haven't all Iphones have antenna issues
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Yeah, the big scandal. The iphone 4 antenna problems were solved in the 4S. I would generally be in the list of new icrap releases, but seriously I got tired of waiting on Apple to come up with something innovative. The only reason I continued using an iphone is because I spent hard earned money on many many apps and there is data I had concerns that would not be transferable: contacts, password list, repairs history on my motorcycle and vehicle, etc. But enough is enough, I'll be trying to get an Samsung Note 2 next month, and there will lots of manual input.
Maybe thats one of the reasons so many people keep buying iStuff. That doesn't justify people camping out outside a store tho....
Ron
Sent from my GT-N8013 using xda app-developers app
It's hard to innovate when all you do is buy and patent other people's inventions. It's gotten to the point of ridiculousness now.
I love this video, I used to work at AT&T and would get calls all the time about when the iPhone was going to get MMS. The first time i got that call i went through troubleshooting because I refused to believe a phone that expensive didn't have MMS.
All of the sudden i felt a lot better about my Candy Bar symbian phone.
Sent from my HTC One S using Tapatalk 2
I'm amazed how realistic this ad is.
Sent from my GT-N8010 using Tapatalk 2
dr.m0x said:
I'm amazed how realistic this ad is.
Sent from my GT-N8010 using Tapatalk 2
Click to expand...
Click to collapse
Ive known a few people in va that have done this
Sent from my GT-N8013
dr.m0x said:
I'm amazed how realistic this ad is.
Sent from my GT-N8010 using Tapatalk 2
Click to expand...
Click to collapse
Try this one:
Jimmy Kimmel's iPhone Fun
Its got the headphone jack on the bottom! Ppppppppppppppppppppppffffffffffffffffffffffffffff
If the headphone really is at the bottom they may have violated some of Samsung's patents. The galaxy nexus has the headphone jack at the bottom.
Sent from my GT-I9300 using Tapatalk 2
No they haven't, Samsung violated their patents pre-emptively....

Should I buy it.

Hi everyone am sorry to post. New thread but I need some open ions please ..is the nexus 4 good ..its good on paper but is it good in real ..many people say it has low build quality and the screen issue..I know its kinda cheap but my LG p920 was a cheap high end device and people also said its bad but I have had for a year and I love it ..so please reply with openions
Sent from my LG-P920 using xda app-developers app
Yes...
Sent from my Nexus 4 using xda premium
Its a great phone....if you get a working one before the next one comes out. I ordered on November 13th, received it on the 29th. The radio was bad so i requested an RMA. Still waiting with a second 350 dollars in googles hands until they decide to ship the device... I love android, and Googles apps and services (except calendar) are great but i don't think i'll risk buying a physical device from them again.
If you're posting this just to have a better justification on buying the phone. Just do it because all posts will be biased. If you post on the one X forum and asks if you should get it they will obviously tell you to buy the phone.
Sent from my Nexus 4 using xda premium
Thanks for the replys I think I will get it ..but am afraid cuz rma here is kinda hard.or impossible
Sent from my LG-P920 using xda app-developers app

My girl loves me.

Came home from work and was surprised with one of these lol. Awesome.
Sent from my HTC One using xda premium
How many hints did you have to drop.
I'm just lucky that my wife let me keep mine. Once I should her I made her own profile she was OK with the purchase.
Sent from my Nexus 7 using xda premium
Why do you need your wife's approval?
I can assure you that she spends more money on bags, make up, shoes, getting her hair done etc etc than your Nexus 7
sent from Miss Diva's LTE Note
Lol I made sure to buy two, ah but loves this stuff too.
Sent from my Nexus 7 using Tapatalk 4 Beta
Hana yeah I bought two as well.
Sent from my Nexus 7 using xda app-developers app
MISSDIVA said:
Why do you need your wife's approval?
I can assure you that she spends more money on bags, make up, shoes, getting her hair done etc etc than your Nexus 7
sent from Miss Diva's LTE Note
Click to expand...
Click to collapse
Well when I told her she said "I thought we were getting an ipad"
Sent from my Nexus 7 using xda premium
She knew I wanted one, since our 3 year old just broke my old nexus 7 about two weeks ago lol, Shes not into any of this stuff, she loves her iPhone, which is fine by me, works for her. But she knows I love all these things lol, She saw the google io/brunch with me, so she knew i was going to get one eventually. She beat me to it and im happy.
my gf works for the Samsung booth at best buy. brought home chromecast drive for me. she's like I his one cause people are going nuts for them. I told her you don't buy Google stuff just for what it does out of the box but what it does after a trip to the xda forums lol
michaelg1030 said:
Well when I told her she said "I thought we were getting an ipad"
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
oh god.
My wife is pi$$ed at me. Not sure why, I've been saying I'm going to buy a Nexus 7 once the new ones came out. I even told her when I left Saturday night that I was going to Best Buy to get the Nexus. I think I may have even arranged the sale of my ipad mini. Maybe she's just j-ing.
Fidelio_o said:
Came home from work and was surprised with one of these lol. Awesome.
Click to expand...
Click to collapse
She got me one too.. This is awkward.
She's a great woman.
Sent from my SAMSUNG-SGH-T999 using xda app-developers app
My wife got me a n7 to! It's sticking out of my forehead!
My wife would probably mistaken the mini for the new nexus 7. Good thing I dont inform her about my technology wants. If I did, we would have a home full of icraps
Sent from my SGH-M919 using xda app-developers app
I don't know why girls always like the i-stuff lol
Awesome. What's her name?
...and number?
Sent from Nexus 7 FHD from XDA Premium HD
macaumen said:
I don't know why girls always like the i-stuff lol
Click to expand...
Click to collapse
Because its more simple for them
prshosting.org
Damn. This is what I would have ended up with if my wife went to get a nexus for me
I already ended up with one of those.
Sent from my SGH-M919 using xda app-developers app
Well what's almost as good is when your wife is supportive of you taking a 50 mile drive to pick up one of the only 32gb models available in my area at best buy. Before we got married, like a month into the relationship, my wife bought me an Xbox 360 with second controller and a couple of games. This was years ago but I still get surprised with nice beer purchases and a couple of instances of her "peer pressuring" me into buying various guns for myself because "you deserve it."
Sent from my Nexus 7 using xda premium

They sent me TWO!

lucky me! They sent me TWO phones! They got my order right, and sent me one that belongs to "Brian"
So, if anyone in the Medford OR area ordered an X and is missing one hit me up!
I called motorola and they were like WHA??? I guess their going to send me a shipping label to get it back to them. Part of me wishes I never called them!
Sent from my MB886 using XDA Premium 4 mobile app
matt99017d said:
lucky me! They sent me TWO phones! They got my order right, and sent me one that belongs to "Brian"
So, if anyone in the Medford OR area ordered an X and is missing one hit me up!
I called motorola and they were like WHA??? I guess their going to send me a shipping label to get it back to them. Part of me wishes I never called them!
Sent from my MB886 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
did you get an email saying that yours had shipped?
gammite said:
did you get an email saying that yours had shipped?
Click to expand...
Click to collapse
Yep! They just sent me two of them. Mine and someone else's!
Sent from my MB886 using XDA Premium 4 mobile app
lol I'd keep it. Motorolla will do just fine by sending a new one to Brian
I know a Brian! Why don't you just send it to me and I'll make sure he gets it.
finalarcadia said:
lol I'd keep it. Motorolla will do just fine by sending a new one to Brian
Click to expand...
Click to collapse
I am sure that they would blacklist the imei and then track the sim number to see who is using it.
I'm sure they would. BOO! I'll just wait till they send me a return label.
Sent from my MB886 using XDA Premium 4 mobile app
matt99017d said:
I'm sure they would. BOO! I'll just wait till they send me a return label.
Sent from my MB886 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I think that legally you are under no obligation to return the device. They mailed it to you, it is now yours.
Of course, its absolutely not the right thing to do...especially with a pair of companies you are in an ongoing relationship with (who you have alerted to the problem). Would probably just get the IMEI locked out or something and be left with a useless brick and bad karma.
ottothecow said:
I think that legally you are under no obligation to return the device. They mailed it to you, it is now yours.
Click to expand...
Click to collapse
I have heard this before but I have never seen anyone back it up with any case law.
ottothecow said:
I think that legally you are under no obligation to return the device. They mailed it to you, it is now yours.
Of course, its absolutely not the right thing to do...especially with a pair of companies you are in an ongoing relationship with (who you have alerted to the problem).
Click to expand...
Click to collapse
legally obligated? how about not being an asshole and be certain Brian gets the phone he is no doubt longing for.
anotherdroid said:
legally obligated? how about not being an asshole and be certain Brian gets the phone he is no doubt longing for.
Click to expand...
Click to collapse
Yeah that's why I'm doing it....sigh. I'd be pissed as hell if someone kept mine. Patiently waiting.
Sent from my XT1058 using XDA Premium 4 mobile app
matt99017d said:
Yeah that's why I'm doing it....sigh. I'd be pissed as hell if someone kept mine. Patiently waiting.
Sent from my XT1058 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
You're a good man, Charlie Brown.
gammite said:
I have heard this before but I have never seen anyone back it up with any case law.
Click to expand...
Click to collapse
http://www.consumer.ftc.gov/articles/0181-unordered-merchandise
The rules exist more to stop companies form sending something you didn't order and then billing you for it (or sending a collections agency after you). It is designed to stop scams and fraud, but it still applies to honest mistakes and accidental shipments. Basically if you receive something in the mail that you didn't order, it is considered a gift and is yours to keep.
I'm not saying he should keep it (he absolutely shouldn't), but just pointing out the rules.
Interestingly enough, while this applies to physical goods, it is not really true for money. If your employer accidentally cuts you an extra paycheck, or your bank makes an error that leaves an extra $100 in your account, that money is not yours to keep. Your employer has a number of rights enabling them to recover the money (varying by state) and banks have a very long time to figure out that they made a mistake and take it back from your account (and come after you if there's not enough left in the account).
If you do the right thing in either situation, you can't really be harmed. I saw a story once where some woman ordered an ipad from best buy, accidentally got 5 ipads, reported it, and they opted to let her keep them all in the spirit of the holidays!
ottothecow said:
http://www.consumer.ftc.gov/articles/0181-unordered-merchandise
The rules exist more to stop companies form sending something you didn't order and then billing you for it (or sending a collections agency after you). It is designed to stop scams and fraud, but it still applies to honest mistakes and accidental shipments. Basically if you receive something in the mail that you didn't order, it is considered a gift and is yours to keep.
I'm not saying he should keep it (he absolutely shouldn't), but just pointing out the rules.
Interestingly enough, while this applies to physical goods, it is not really true for money. If your employer accidentally cuts you an extra paycheck, or your bank makes an error that leaves an extra $100 in your account, that money is not yours to keep. Your employer has a number of rights enabling them to recover the money (varying by state) and banks have a very long time to figure out that they made a mistake and take it back from your account (and come after you if there's not enough left in the account).
If you do the right thing in either situation, you can't really be harmed. I saw a story once where some woman ordered an ipad from best buy, accidentally got 5 ipads, reported it, and they opted to let her keep them all in the spirit of the holidays!
Click to expand...
Click to collapse
thanks for the info.
gammite said:
thanks for the info.
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Click to collapse
If I don't get a shipping label, its mine! All I can say is I tried. Maybe I'll donate it to Dan R for hacking!!!????!!!
Sent from my XT1058 using XDA Premium 4 mobile app
Pics or it didn't happen
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Superpopsss said:
Pics or it didn't happen
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Green one is mine!
Sent from my MB886 using XDA Premium 4 mobile app
Lol
Sent from my Nexus 4 using Tapatalk 2
That'd be free game to me, but that's just me.
Sell it on eBay, keep half, donate the other half to some charity in your area.
Sent from my Nexus 4 using Tapatalk 2

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