Hi,
I am not able to play 1080p files on the samsung tab 10.1 (P7510) after i upgraded to ICS 4.0.4.
In honeycomb, i was able to view them without any issues.
Please let me know the solution for this
-Madhu
ganapa2000 said:
Hi,
I am not able to play 1080p files on the samsung tab 10.1 (P7510) after i upgraded to ICS 4.0.4.
In honeycomb, i was able to view them without any issues.
Please let me know the solution for this
-Madhu
Click to expand...
Click to collapse
I'm getting issues like this too. I can play the videos but they always are extremely laggy and are almost impossible to watch. I mean, you can't even watch Netflix in HD anymore either without it freezing. Hopefully an update to fix these video problems come out soon because although I'm aware of rooting, factory resetting, changing GB to US or whatever, I shouldn't have to do that -_-
Same issue here, impossible to watch Netflix and other videos. I hope some stock-based custom rom can fix that, because I do want hdmi support.
There's a temp fix for the Netflix issue. Go to the Netflix site on your PC and under settings bump down the streaming video quality down to BETTER from BEST.
Sent from my GT-P7510 using Tapatalk 2
Same problem here. I'm really disgusted with Samsung. Make us wait forever for an update, then have it perform worse than the previous version.
Video is the primary use of my tablet. It's bad enough I had to pay for a decent video player (Dice player). Now that is laggy too.
I hope Samsung comes up with a fix for this (although I'm not holding my breath).
cameraz said:
Same problem here. I'm really disgusted with Samsung. Make us wait forever for an update, then have it perform worse than the previous version.
Video is the primary use of my tablet. It's bad enough I had to pay for a decent video player (Dice player). Now that is laggy too.
I hope Samsung comes up with a fix for this (although I'm not holding my breath).
Click to expand...
Click to collapse
When it comes to the tablet world, I realized it was probably better to get an iPad. Now, believe me when I say this, I am in NO way an Apple fanboy and I despise the iPhone lol. But in all honesty, as great as hardware and specs may be for an Android tablet, it's not worth the loss of customer support and many apps you can get on an iPad. Sure, the iPad is in no way the best tablet out there when it comes to specs, but at least it's reliable. And if it's not reliable, at least you can get some good customer support.
As much as I hate the Apple fanboys and most Apple products, selling my tablet for an iPad doesn't seem too bad since all I wanted anyway was to be able to watch some videos and play some games =\
P.S. I know I can root my device and install CM10 on there, but in all honesty I shouldn't have risk bricking my tablet to have things work.
Have you guys all opened support issues directly with Samsung. If they don't hear about it directly from customers they will not address it.
I don't have any 1080p content to play - otherwise I would try mine to see if it is the same. Does it matter what drowser/video player you are using? Or is it the same for all ?
Same here I cant even barely use Youtube it goes from smooth to locking up to about 3 FPS tops. Unreal fail Samsung did they even test it?
I have this issue, a co-worker has this issue and a relative has this issue after upgrading to ICS.
Mine is the only one that has been rooted or had custom roms flashed.
The other two are completely stock never been touched.
I have tried custom roms based on the official update and all lag/freeze for me.
When I flash back to stock honeycomb the problems go away.
The ICS nightlies were working fine less the camera.
Seems that Samsung bungled this update and now I hope our devs correct this issue... until then the official ICS is pretty useless for me.
What is interesting is that everyone I know with a p7510 is having issues but it seems we are in the minority....
Does this affect p7500 as well as p7510? I looked at build.prop of the Italian (p7500) and the US (p7510) builds, and there's about a month difference in build date... (with US being newest). FWIW.
Oh well, if video playing become worse then I see no reason of loosing Voodoo sound as well with upgrade to ICS.
Video playback fix
OK, I finally got through to Samsung, via an instant chat. Here is what transpired (Long!):
Chat Information Please wait for a Samsung Agent to respond.
Chat Information You are now chatting with 'Alexandra'. There will be a
brief survey at the end of our chat to share feedback on my performance
today.
Chat Information Your Issue ID for this chat is LTK56401XXXXXXXX
Alexandra: Hi, thank you for contacting Samsung Technical Support. How may
I help you today?
Visitor: Last week I downloaded and install the Android 4.0.4 update to my
Galaxy 10.1 tab. Now, my video playback -- on YouTube, Netflix or my own
files -- lags and is very choppy.
Visitor: Previously, my video played very smoothly!
Alexandra: I understand that the video quality on your device is not good.
Is that correct?
Visitor: That is correct. It got worse after the Android 4.0.4 update.
Alexandra: I am sorry to know that.
Alexandra: I will be happy to assist you with this.
Visitor: OK
Alexandra: Are you referring to GT-P7510 Wi-Fi only Tablet?
Visitor: Correct
Alexandra: Thank you for the Model number.
Alexandra: I am sorry; I am not trained on the product that you are using.
Please stand by while I transfer you to the appropriate agent for further
assistance. Please do not disconnect the chat until you reach the agent.
Chat Information Please wait while I transfer the chat to the best suited
Samsung Agent.
Chat Information You are now chatting with 'Robert'. There will be a brief
survey at the end of our chat to share feedback on my performance today.
Chat Information Your Issue ID for this chat is LTK56401528355X
Robert: Hi, thanks for reaching out to Samsung tech support. How can I
help you today?
Robert: Please allow me to go through the inquiry.
Visitor: My video playback is bad after the Android 4.0.4 update.
Previously, it was very good.
Robert: I sincerely apologize for the inconvenience.
Robert: I will help you with that.
Robert: Please perform hard reset of the tab to isolate the issue.
Robert: Before hard reset, please transfer the data from tab to PC.
Robert: Hard reset will remove all the data from the tab.
Visitor: OK, hold on.
Robert: Please follow the below link to perform the hard reset of the tab:
Robert:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.js
p?idx=388743&modelname=&modelcode=&session_id=
Visitor: OK
Robert: Let me know once you done.
Visitor: Do I have to back up the contents of every folder, or just the
folders with my data in them?
Robert: Please transfer the folders of the tab.
Visitor: OK, I have 9 more minutes to go.
Robert: After performing all the steps, if the issue still persists you
can contact us with the ticket id:LTK56401XXXXXXX. We are glad to assist
you further.
Robert: We are available 24x7.
Visitor: OK, after I do the hard reset, my video performance should be
back to normal?
Robert: yes, If the issue persists you can contact us.
Visitor: One last question: After I do a reset, will all of my apps remain
on the tab, or will I have to restore them from backup? Do I have to
transfer all my backed-up folders back to the tab?
Robert: You have to back up from the PC to tab.
Visitor: Do I have to restore ALL the folders, or just the ones with my
data in them?
Robert: The one with the data.
Visitor: Thank you.
Visitor: Talk to you later.
Robert: You're welcome. Is there anything else I can assist you with?
Visitor: Not right now.
Robert: Take care.
Robert: Thank you for chatting with us. If you have a minute, please click
on the blue “X close” button to receive a transcript of your chat and fill
out a brief survey to help us serve you better. Have a wonderful day!
Follow Samsung Service on Facebook, Twitter and YouTube.
Chat Information Chat session has been terminated by the Samsung Agent.
OK, well I followed the instructions, and the video seems to be playing better. The bad news is that I didn't back up my stuff properly. -- I just dragged and dropped folders from the tab onto my PC, and then reversed the process after the hard boot. None of my apps survived the move ... I'm in the process of redownloading and reinstalling everything!!! Oh well, live and learn.
Hope this info helps somebody. If so, please hit yer thanks button. Thanks!
I'm back on HC 3.2. O, my God, HD Youtube is great, when it works!
Did that fix your issues? You say it helped? I guess I really dont want to lose everything on my Tab if it doesn't fix the issue. This is pathetic even when you watch youtube in SD it lags like crazy and jumps all over the place. What a joke.
Edit*
I went ahead and Hard Reset my tablet and the video performance is still horrible.
Sorry to read about those having video playback issues.
Having no problems here; You Yube plays fine.
Only exception is streaming videos fro Amazon Prime, and I'm pretty sure that's due to the limitations of my access point, and Apple Airport Express, original model.
Hawk777th said:
Did that fix your issues? You say it helped? I guess I really dont want to lose everything on my Tab if it doesn't fix the issue. This is pathetic even when you watch youtube in SD it lags like crazy and jumps all over the place. What a joke.
Edit*
I went ahead and Hard Reset my tablet and the video performance is still horrible.
Click to expand...
Click to collapse
To answer your question, yes, my video for the most part plays smoothly now. Except for one 1080p video I own, which previously played flawlessly -- it now has a hiccup in a certain spot. Can't figure out why. But YouTube, Vimeo, etc. play fine. What are you using to play videos? I use Dice Player. The stock Samsung video player sucks.
can anyone gives a specific example, like a like to a video on youtube?
What app is used?
What format is the video?
if it is transfered from a PC, how did you do it? Did you "convert" the video?
Every video on YouTube I watch is doing it. Slows down to a halt them jumps forward pauses goes to like 3 Fps. Seems like stuff with alot of movement. Like if someone is filming the same stuff like themselves in front of a background its not that bad but if someone is like filming out side and theres alot of different info it goes to crap quicker.
can you provide a link, I just tried this one:
http://www.youtube.com/watch?v=R7YGoVyRSik&hd=1
and it plays flawlessly
I've had zero issues personally. One night while using HBO GO, I had a lot of stuttering, so I just restarted the tablet and the problem fixed itself.
Related
Back when I first got my G1 flash for Android was "going to be out in a few months" the whole time I had it. Now I understand the G1 was not very powerful, but the Nexus One certainly can handle flash. Thing is we "will see flash player sometime in early 2010", which is now. No flash player that is useful for anything but ad animation. Why is NBC the only ones who can dig their heads out of their a$$%s and allow viewing of online video? You Tube does not interest me, as I don't care what anyone who has figured out how to upload video will post to pander for starred ratings and people subscribing to their feeds. Hu lu would be great, online DIVX would be great, more networks like NBC would be great. Why the sandbagging? I spent the money on the phone for this capability amongst other things and would love to know why the wait.
The delay? It's not ready yet.
At least there's a lot of videos to show it's not far off now.
Not that it will make the blindest bit of difference but I just blew off some steam at Asus support via email. Basically I mentioned the problem with the left speaker volume and how it is a simple fix. All I got back was that I should RMA it. Fat lot of good that will do if the config is exactly the same when it comes back. I post this for your entertainment only
---
Dear Asus support team.
I am saddened by your response to my issues. I am trying to give valued feedback on your product in the hope you will fix various problems with your device.
Or is it just 'easier' for you to simply fob me off with an RMA? I do not feel there is any need for an RMA (yet). If you had bothered to read the thread link I supplied you will have seen that the issue with the audio is a simple one to fix and requires a simple update pushed to all TF users. There is a typo in your audio configuration file. It's a simple ADB push through the Android development software to rectify (I could do it myself if I rooted my TF). It's such a simple thing for Asus to push an update to fix. Is it such a hard thing to pass this information along to your development team?
Anyhow. There is another problem and it's not just me. Forget the audio problem and forget any light bleed I can live with that as I don't see it in dim settings using auto brightness.
There is a BIG issue with playback of video on TF's. Any video with audio muxed causes juddering of the video. If there is no audio present in the container - MKV, MP4 or AVI it does not matter which - then video playback is silky smooth. Add in any audio though and there is a juddering effect every quarter of a second. It has been confirmed with other users. Although some people find it hard to spot. I direct you to a Youtube video I made demonstrating this below. Yes I have Honeycomb 3.1 and all the latest firmware updates. No it has nothing to do with the video type/encoding, framerate or container. I have tried lots of different video samples from various places and they all exhibit the same problem. I also direct you to the XDA developers forum below the video clip where it is being discussed at length and confirmed by other TF101 customers. Now PLEASE can you pass this information on to your development team! Or do Asus really not give a damn about their customers anymore? I'd hate to make a big fuss publicly about this.
Sorry to be so abrupt, but I feel Asus are not really interested or listening to their customers and instead just wish to silence the occasional 'troublemaker' with an RMA instead. I certainly do not wish to start writing hard copy letters to CEO's at the moment.
So please let's try this again shall we?
Video demonstrating juddering.
http://www.youtube.com/watch?v=oXfdQP8BtEA
Thread concerning the matter.
http://forum.xda-developers.com/showthread.php?t=1121428
Also (again) I direct you to the thread concerning the audio configuration file error.
http://forum.xda-developers.com/showthread.php?t=1118010
Yours. Disheartened by the response. ****.
---
Yeah I am being a ****. But someone has to make a stand
Well said and I don't think you were being abrupt, but frustrated-rightly so.
And with a lot of detail and explaination for them to take notice and followup. Which I hope they do.
Glad you wrote them.
BTW I know what it's like working on support. I worked for ICL for a couple of years on phone support for various clients. Everybody is on time constraints and everybody wants an easy life obviously. Nobody likes a moaning customer and especially a smart ass. But what can you do if you are on the other end of the phone?
I've had to bypass support entirely a few times. Usually a hard copy sent by snail mail to their CEO marked private and confidential is enough to get things moving. I was on friendly email terms with the CEO of BT (Probably his secratary but hey) once. But I always give support a chance.
10p you won't get a reply, and if you do it will be a stock cut and paste one
I had an issue with my Transformer when I first got it...and I'm one of the people who ordered it from Newegg before it actually went on sale anywhere, so I had it the day it was released. Anyways, there was a known batch of bad chargers, I apparently had one of them. After two weeks of dealing with Asus' completely inept customer "service", I sent a email through their website about, and that was the only thing that got a response from them. Their service is the absolute worst...and after three weeks of not having a charger, they RMA'ed my entire Transformer because they didn't have any replacement cables to send me.
If the speaker problem is a software issue (I know about the extra 0), why was (rma'ed last week) the difference between the speaker significantly clearer on my TF than a friend's TF?
Because of this, I think there is still a hw issue with the (left) speaker of many TFs. In that case, RMA is the way to go.
If the 'removed 0'-fix made your speakers completely balanced (without boosting any other settings), then it might be a sw issue, and maybe my TF has a less-common real hw speaker problem
deadman3000 said:
...the issue with the audio is a simple one to fix and requires a simple update pushed to all TF users. There is a typo in your audio configuration file. It's a simple ADB push through the Android development software to rectify (I could do it myself if I rooted my TF). It's such a simple thing for Asus to push an update to fix...
Click to expand...
Click to collapse
I don't follow the sound thread, so is this 100% true with those who have RMA'd their TF due to sound issues and received a fixed one? Do the fixed RMA'd TF's not have the typo in the audio config file?
If the typo still exists, then maybe the issue could be hardware.
I wrote a reply on your video link there. Can we have a version where you are silent? LOL!!!!
Digiguest said:
I wrote a reply on your video link there. Can we have a version where you are silent? LOL!!!!
Click to expand...
Click to collapse
No.
Anyhow yes the updated config file does fix the audio balance (for me at least).
Hey there you sexy people. I'm looking at buying a tablet, but if I'm going to purchase a tablet it *must* support Netflix streaming; this is my most desired feature. My second most desired feature is a full-size USB port, so woohoo for the Iconia!
When the unofficial (hacked) APKs came out I know people had some luck with it working on the device. My question is, does it still work, or has Netflix killed it with a server-side update?
I'm specifically looking for answers from people who have recently tried it within the last few days (or are able to try it right now).
If anyone cares to add to the discussion aside from Netflix, feel free to tell me what made you happy or angry about the A500. I know the Android 3.1 release being pushed back over and over is a big one. I'd like to hear if you are glad with your choice in tablet.
Thank you all!
msullivan said:
When the unofficial (hacked) APKs came out I know people had some luck with it working on the device. My question is, does it still work, or has Netflix killed it with a server-side update?
Click to expand...
Click to collapse
even the hacked apk's never worked. They were mislabeled as working on that thread. i've been trying just about every hour of every day to get the market version as well as every release thats been put up on the internet along w/ build.prop modifying to get this thing rocking netflix... but alas it still isn't working.
aaaanyway, thats not to say it wont work anytime soon but the only tablet it works awesome on to my knowledge is the ipad, and i'm not counting 7" tablets because i just dont care enough about them to look into them.
and to dive deeper into what you posted about the only real gripe i have for this a500 is that its heavy, you get used to it after a while but at first its crazy heavy. Partly the size has to do w/ the usb port i'm sure, making it thicker which is unfortunate but the weight... i have no idea where its coming from after playing around w/ the galaxy tab for a bit.
good times, hope you find a tablet that works for you.
From my understanding regarding the Netflix app (this is compiled from reading many threads on the subject):
Tablets based on Android 2.3.3 seems to work fine.
Tablets based on Android 2.3.4 is a hit or miss proposition, mostly miss. The ones that don't work either have no playback or playback is at a faster speed ("the chipmunk effect" as some call it).
Tablets based on Android launches, but doesn't playback at all (at least up to 3.0.1...don't know about 3.1, will have to read the threads again). Usually says the device is unsupported.
Hogmeister said:
even the hacked apk's never worked. They were mislabeled as working on that thread. i've been trying just about every hour of every day to get the market version as well as every release thats been put up on the internet along w/ build.prop modifying to get this thing rocking netflix... but alas it still isn't working.
aaaanyway, thats not to say it wont work anytime soon but the only tablet it works awesome on to my knowledge is the ipad, and i'm not counting 7" tablets because i just dont care enough about them to look into them.
and to dive deeper into what you posted about the only real gripe i have for this a500 is that its heavy, you get used to it after a while but at first its crazy heavy. Partly the size has to do w/ the usb port i'm sure, making it thicker which is unfortunate but the weight... i have no idea where its coming from after playing around w/ the galaxy tab for a bit.
good times, hope you find a tablet that works for you.
Click to expand...
Click to collapse
I was unaware of both of these things; thank you for your input, gentlemen!
i wish
In Honeycomb 3.0 Netflix does not even show up in the market on the a500 - none of the modified versions out there seem to work. Tried a million of them.
After flashing the unofficial advance leak of 3.1 for the Iconica - Netflix does show in market, everything works except actually watching anything - bombs out with a 12001 : cannot connect to server.
I would guess support will be added soon - perhaps around the time 3.1 becomes official.
Hi everyone.
Recently i have updated my galaxy tab 10.1 wifi to touchwiz ux. I haven't rooted my tab, so i got all stock roms.
The tab was so so good and smooth before touchwiz. I was playing any video format with the stock video player. After updating to touchwiz, i got "sorry, this video cannot be played" for mp4 videos. So, the touchwiz has removed the video support.
Can anyone give me the site or email to contact Samsung support and ask them:
Will u roll an update to resolve Touchwiz bugs?
Thanks,
Sultan,
http://www.samsung.com/us/support/contact#
Just shoot a tweet to Koush. I heard he got a sweet gig there.
Sultan.MA said:
Hi everyone.
Recently i have updated my galaxy tab 10.1 wifi to touchwiz ux. I haven't rooted my tab, so i got all stock roms.
The tab was so so good and smooth before touchwiz. I was playing any video format with the stock video player. After updating to touchwiz, i got "sorry, this video cannot be played" for mp4 videos. So, the touchwiz has removed the video support.
Can anyone give me the site or email to contact Samsung support and ask them:
Will u roll an update to resolve Touchwiz bugs?
Thanks,
Sultan,
Click to expand...
Click to collapse
Try the number in the link that JYE75 posted. I find it surprising that you're having problems playing videos after Touchwiz.... my 2nd Tab (3rd one is on the way) played those types od videos with no problems both before and after the update. Hope they get it resolved for you.
I love Samsung for quick and easy support... have you ever tried to get something from HTC?
https://twitter.com/#!/SamsungSupport
By the way, your "bug" is "working as intended".
ItsDace said:
I love Samsung for quick and easy support... have you ever tried to get something from HTC?
Click to expand...
Click to collapse
Not sure what HTC support is like for carrier phones, but the couple of times I had issues with my N1 they had overnight cross-shipped replacements to me without any complaint.
tdavis42 said:
Just shoot a tweet to Koush. I heard he got a sweet gig there.
Click to expand...
Click to collapse
Koush got hired by Samsung too? I didn't know that, I know that they grabbed Cyanogen.
Sultan.MA said:
Hi everyone.
Recently i have updated my galaxy tab 10.1 wifi to touchwiz ux. I haven't rooted my tab, so i got all stock roms.
The tab was so so good and smooth before touchwiz. I was playing any video format with the stock video player. After updating to touchwiz, i got "sorry, this video cannot be played" for mp4 videos. So, the touchwiz has removed the video support.
Can anyone give me the site or email to contact Samsung support and ask them:
Will u roll an update to resolve Touchwiz bugs?
Thanks,
Sultan,
Click to expand...
Click to collapse
not sure why it is not working for you? I converted a bunch of videos to mp4 before touchwiz update. After the update I removed RockPlayer because the stock touchwiz video app played all my videos flawlessly, including the ones I converted for 5.1 surround sound...
OP is correct. It was widely reported that TW update won't play certain H.264 video encoded with certain profiles which plays fine in 3.1 non-TW ROM. Check the earlier TW threads and you will find all the complaints there. I suspect Samsung will roll up any of these fixes into next ROM updates instead of releasing a quick fix. Of course, next ROM updates will also come with new bugs.
EDIT: see this thread: http://forum.xda-developers.com/showthread.php?t=1203895&highlight=touchwiz+h.264
Ironically my experience is exactly the opposite of the OP. I often received the message that a video couldn't be played on my Tab. I had downloaded 3 other players to be able to play all the video I had.
Once Touchwiz installed that went away and it will now play all of my videos in the supplied video player.
Hi everyone, Thanks for checking this thread out!! Just a heads up - I am pretty inexperienced when it comes to installing roms. I used to do it years ago with the PSP, ipod and some jailbreaking with old iphones (3/3g/4), but I haven't felt the need to do it since to any of my devices. So just keep in mind that I'll probably need a bit more detail in your responses to fully understand. That will be greatly appreciated.
I've recently restarted using my Samsung Galaxy Tab 4 8.0 (SM-T330NU) for reading - but that is pretty slow, laggy process. Every once in a while it's smooth but mostly, it lags and takes forever. I've taken out as much data and apps as I can which helped but it's still annoying to use.
So I'm hoping a custom rom would help but I don't know what would work - I see there is Lineage OS 17 available but it's not clear to me whether that meets my needs, whether it works on my device or whether it's the best for my device.
I want to be able to browse the web with google chrome, use spotify, youtube, google play books, dropbox, drive, twilight. Other apps like Netflix and docs/sheets/calendar/gmail would be great but not the main priority.
So is it possible to get everything I want? Most of it? If so, what's my best option and what limitations are present? Please advise. Thanks for taking the time to read!
check out this thread.
https://forum.xda-developers.com/tab-4/development/lightningfastrom-17-1-q-10-t4057209