hey guys, i got my GSIII for Bell about 2 weeks ago (and Bell has an LTE network). so a few day sfter i got it, i got no service at a place where i always get 3-4 bars, i rebooted the phone and the problem was gone. it happened again the same day and i rebooted again and it was fixed again. nothing has happened since, until yesterday. i was on my way to work and took a glance at my phone and it said unregistered SIM, so i rebooted it and it took a few minutes for it to gain access to the network again. today it happened again and i rebooted again and got LTE and HSPA back. has anyone else had this problem at all? it kinda sucks seeing as i paid full price for it and its acting up like this. any help would be appreciated
thanks
Get a new sim from Bell before you swap out devices.
Sent from my AT&T Galaxy SIII (SGH-i747)
ya ill try that, hopefully its just a faulyt sim or something
I have this problem too. Think it may be the device as I've had two Sims (first one wasn't lte) keep us posted might try another sim to be sure
Sent from my SGH-I747M using xda premium
ya im going in tomorrow to get a new SIM, hope they dont charge me, ill def keep u guys posted
this has nothing to do with the SIM. I have the same problem (also with Bell) and I called them. They are aware of this situation and are working on a solution. Usually happens when you go from LTE to HSPA.
They told me to switch my settings to GSM/HSPA instead of GSM/HSPA/LTE until its fixed. My SIM is new btw.
Have you tryed doing a battery pull? There is sometimes temp data that causes issues and a battery pull fixes it. When I got my S3 on launch day they said there was a delay in the network so it will be about 30mins before it shows registered SIM and works for me almost 3hrs later still no service. Went to my rep and asked me if I did a battery pull said no only tryed rebooting. Once I pulled the battery wait 30sec and put it back all was well. Try that if the issue is still there them most likely a SIM card problem and you need to go to a Bell store and sort it out.
Sent from my SGH-I747M
Bagbug said:
this has nothing to do with the SIM. I have the same problem (also with Bell) and I called them. They are aware of this situation and are working on a solution. Usually happens when you go from LTE to HSPA.
They told me to switch my settings to GSM/HSPA instead of GSM/HSPA/LTE until its fixed. My SIM is new btw.
Click to expand...
Click to collapse
and by changing to GSM/HSPA has it stopped the unregistered SIM problem so far? cuz LTE isnt a huge deal for me to have right now
that would be unfortunate as LTE is something that I really use now that its turned on at my workplace. If thats the case I hope an update comes soon.
balla4lyf23 said:
and by changing to GSM/HSPA has it stopped the unregistered SIM problem so far? cuz LTE isnt a huge deal for me to have right now
Click to expand...
Click to collapse
of course, like I said , they are aware of the problem.
I change it back to LTE when I need speed (tethering).
Bagbug said:
of course, like I said , they are aware of the problem.
I change it back to LTE when I need speed (tethering).
Click to expand...
Click to collapse
ya the guy at the bell store told me to do the same thing today, said their LTE network is messed up right now and its not just GSIII's that are having these problems..on an aside, this morning i had my phone fully charged and had a 4 hour shift at work, at the end of the shift, after barely using it, my battery was at 7% ridulous, he said it was prolly cuz the phone was constantly searching for an LTE network, hopefully switching the network now increases my battery life!
Related
anyone with the 4g LTE experiencing this error?
yesterday (December 6) my Xoom mysteriously gave this error while doing absolutely nothing on my desk. I rebooted it twice and wipe clean LTE sim card and reinserted it. at first i couldn't get any connectivity to verizon services the whole day. but this morning i saw the 3g service come back online, but still i'm getting the 4G LTE sim card error.
i tried to google search this problem and only found one post that coincided with my time frame. is there something wrong with my xoom or is this verizon fault?
Noticed the same popup this morning, rebooted and it went away and came back...
Haven't messed with it yet. Good to know I'm not alone.
Also having the same issues with my Xoom. Didn't have any connection at all yesterday but this morning 3G is working. We'll see if they can fix this.
Its an issue with the 4g outage some sim card's data was erased just get a new 4g one and it fixes it did it yesterday and now it works fine
it should be free as well from Verizon mine was at least
Sent from my Xoom using XDA App
Just got off of the phone with Verizon and they said that there is a 4G outage and that they're working on it.
That happened to me this morning but was fine after a reboot. The possibility of this thing screwing up even more makes me want to demand that Verizon let me out of this contract as I've had nothing but crap from them and Motorola for 7 of the last 9 months.
Sent from my Xoom using xda premium
hwboy4 said:
Just got off of the phone with Verizon and they said that there is a 4G outage and that they're working on it.
Click to expand...
Click to collapse
Wouldn't you atleast be able to get 3g service if that were the problem?
Sent from my Xoom using xda premium
3devious said:
Wouldn't you atleast be able to get 3g service if that were the problem?
Sent from my Xoom using xda premium
Click to expand...
Click to collapse
we are now. yesterday i wasnt getting any connection. there's something more to this bug that verizon isn't tell us. i should have asked my fellow verizon users if they were experiencing any 3G service disruption the other day too....
3devious said:
Wouldn't you atleast be able to get 3g service if that were the problem?
Sent from my Xoom using xda premium
Click to expand...
Click to collapse
I am at work now which only has 3G coverage and it seems to be working OK. Just have the annoying message. When I get home (which has 4G coverage) we'll see whether 3G still works.
Ha!! This just happened to me a few minutes ago. I got the Sim Card Authorization Error & my phone has been freaking out for the last hour or so. Having flashed a new 4G ROM this was waaay to coincidental for me. Glad (bad word choice) to see other people are having the same issue too.
It's Verizon's network.
http://www.gottabemobile.com/2011/12/07/verizon-suffering-4g-lte-outage/
Having the problem too and I'm completely stock.
Same problem here and also stock.
Back home (N central NJ) in the 4G coverage area, my Xoom is bouncing between "No Internet Connection" and "Verizon Wireless 3G". It doesn't stay connected to 3G long enough to be useable. Stock 3G Xoom, upgraded by Motorola to 4G and running the recent 3.2.4 update.
Earlier at work (NW NJ) in the 3G coverage area, things were stable.
Not seeing the SIM card message any more though.
Same here. Just got the sim card authorization error. Glad I'm not the only one.
inspiron41 said:
anyone with the 4g LTE experiencing this error?
yesterday (December 6) my Xoom mysteriously gave this error while doing absolutely nothing on my desk. I rebooted it twice and wipe clean LTE sim card and reinserted it. at first i couldn't get any connectivity to verizon services the whole day. but this morning i saw the 3g service come back online, but still i'm getting the 4G LTE sim card error.
i tried to google search this problem and only found one post that coincided with my time frame. is there something wrong with my xoom or is this verizon fault?
Click to expand...
Click to collapse
It's a network issue with Verizon. My XOOM is giving me the same error. When I called tech support today they couldn't tell me when it would be resolved, but apparently it's affecting almost all 4G phones and tablets in the northeast area. Hopefully it will be resolved tomorrow.
My 4g is working normally now without any reboot of any sort. Guess Verizon fixed it
Sent from my Xoom using XDA App
Hello everyone.
I just got my phone back from Samsung after it wouldn't power on, then had trouble getting it to stay connected long enough to activate. So, I brought it in to town, hooked in to wifi, and had no issues. Got the phone activated, waited for a while, updated the PRL and Profile, and waited around to see if it would start working for me. Unfortunately, it was still not working very well. Put on the 1x/3g mod to see if it was actually getting 3g. Found that it was not... Finally, I contacted sprint to see if they could help on tech support. He said he would contact the network people...
I was like, hmm... at different location now, checked at the sprint store, updated one of their phones PRLs, and it seemed to start running slowly too... so I downgraded my PRL to see if that would help, it did not. Finally, I put on the 00001 PRL really quickly to see if I could get 3g... seems it didn't leave sprint or the 1x.
So, put it back to the original... was wondering if anyone has some advice?
Thanks much.
UPDATE: So, the radio has been flickering on and off for data reception, went up to Green Bay today and it went into 4g, then 3g, then nothing for a while, then back again...
Right now it is on 4g again.
Is there any way to check if the radios may have something not working? I would say maybe it is just network upgrades, (really, really hoping this is the case), but then I would think that Sprint would have said something when I contacted them about there being upgrades....
Thanks.
Take it to a store and ask them to test the radios. They could be faulty.
Mines been acting the exact same way...altho mine has not had problems before needing to be sent to Samsung.
2 weeks ago it just started not going into 4g as much as it used to...and RANDOMLY totally dropping any data connection 10x a day. Literally no 3g/4g for 2+ minutes at a time..no amount of airplaine mode/restarts fixes it......its like im back to the SgS2 days.. ****im sick of Sprint/samsung
Snazarian said:
Mines been acting the exact same way...altho mine has not had problems before needing to be sent to Samsung.
2 weeks ago it just started not going into 4g as much as it used to...and RANDOMLY totally dropping any data connection 10x a day. Literally no 3g/4g for 2+ minutes at a time..no amount of airplaine mode/restarts fixes it......its like im back to the SgS2 days.. ****im sick of Sprint/samsung
Click to expand...
Click to collapse
It's sprints fault, not samsung. I have the same data drop problems, especially around NYC/NJ. I've had the same issue on my previous S3. My GF has no such issues on her S4 or her previous S3, but she has AT&T. Chances are Sprint is doing something with the network in your area currently.
Try this
1 - update profile
2 - update prl
3 - open the dialer and enter ##72786#
Your phone will reboot and go thru the activation process
If that does not help, call sprint and find out if there are any network vision enhancements in progress for your area. Unfortunately when Sprint does their updates it gets REALLY BAD until they are done
Sent from my SPH-L720 using xda app-developers app
Ever since I took OTA update I cannot get the LTE to stay locked on it keeps going back to 3g. My wife has the same phone and hers stays in LTE. So I know it isn't the towers. She took the OTA update also. The only difference is mine is rooted on the new KK. Anyone else have that problem? Sorry I'm on Verizon Network VS980 4gG LTE
Well I downgraded back to Jelly Bean VS98012B and stayed stock without root and still have the same problem with LTE. I switched Airplane mode off and then back on and I get LTE with 2 bars then it goes back to 3g with 2 bars. I wonder if its the phone or if I am being throttled by Verizon?
Well I seem to be answering my own questions. Turns out my sim card is bad. I tried my wife's and the phone went to LTE and stayed. I put mine in her phone and it stayed 3g. So hope this helps anyone else that would experience this. Glad its not the phone.
Sent from my Xoom using XDA Premium HD app
dkahs23 said:
Well I seem to be answering my own questions. Turns out my sim card is bad. I tried my wife's and the phone went to LTE and stayed. I put mine in her phone and it stayed 3g. So hope this helps anyone else that would experience this. Glad its not the phone.
Sent from my Xoom using XDA Premium HD app
Click to expand...
Click to collapse
I'm actually having the same thing... keeps switching to 3G randomly, after a reboot it'll go to 4G LTE and usually stay, but often if I make a call, or do something it'll switch back to 3G for some time, then maybe go back to 4G... stock KK rooted here too
Did the SIM card fix it for you permanently? I may try getting a new one if so.
I'll second this. Had the same problem. New sim card and bam, fixed. For some reason I think going to international ROMs (cloudy and optimus) caused this.... The 3g roaming thing.. which is a shame because their ROMs are freaking awesome.
Sent from my VS980 4G using Tapatalk
braxync said:
I'm actually having the same thing... keeps switching to 3G randomly, after a reboot it'll go to 4G LTE and usually stay, but often if I make a call, or do something it'll switch back to 3G for some time, then maybe go back to 4G... stock KK rooted here too
Did the SIM card fix it for you permanently? I may try getting a new one if so.
Click to expand...
Click to collapse
Yeah I went to my local mom & pop Verizon store and the idiot behind the counter said my old LTE sim card wasn't NFC ( Near Field Communications) complaint. Why is he an idiot that's another story. But I don't know how NFC has anything to do with the sim card. Anyway I bought a new one because they weren't a official Verizon store, supposedly the official store will give you a new sim card. But now the phone works like it is suppose too.
Sent from my Xoom using XDA Premium HD app
For those that have LTE/3G dropping issues I believe i have found a fix.
There appears to be something wrong with the sim card that comes with the note 4... my connection would drop lte and 3g a lot...so I tried another sim card from my S4 and the connection did not drop no more!
A few days later I had to get a replacement phone because I noticed a few dead pixels. When I received it..it had the same connection dropping issues with the sim card that came with the phone. So once again I popped in the S4 sim card and the connection was good again!
I have the black note 4 bought from amazon and in the NYC area. So it might be a bad batch but if you have connection issues try a different sim card!!
kwazytazz said:
For those that have LTE/3G dropping issues I believe i have found a fix.
There appears to be something wrong with the sim card that comes with the note 4... my connection would drop lte and 3g a lot...so I tried another sim card from my S4 and the connection did not drop no more!
A few days later I had to get a replacement phone because I noticed a few dead pixels. When I received it..it had the same connection dropping issues with the sim card that came with the phone. So once again I popped in the S4 sim card and the connection was good again!
I have the black note 4 bought from amazon and in the NYC area. So it might be a bad batch but if you have connection issues try a different sim card!!
Click to expand...
Click to collapse
U cant
Sent from my SM-N910P using XDA Premium HD app
pbedard said:
U cant
Sent from my SM-N910P using XDA Premium HD app
Click to expand...
Click to collapse
Can't what?
reason why is when you are activating. you are not entering in the new sim. old sim is still activated in the network.
Sent from NOTE QUATRO
00_MACKIE_00 said:
reason why is when you are activating. you are not entering in the new sim. old sim is still activated in the network.
Sent from NOTE QUATRO
Click to expand...
Click to collapse
When activating it asks for the sim information.... I used a sim from a deactivated phone that was not on my account and it fixed my connection dropping issues.
kwazytazz said:
When activating it asks for the sim information.... I used a sim from a deactivated phone that was not on my account and it fixed my connection dropping issues.
Click to expand...
Click to collapse
That sucks. I don't have a spare sim. Which means I gotta go ask for one lol.
DarkManX4lf said:
That sucks. I don't have a spare sim. Which means I gotta go ask for one lol.
Click to expand...
Click to collapse
Try to go to a sprint repair store they should have a bunch. good luck! Had a friend who has the same issue with his note 4 too and he popped in his old sim card and it works without connection issues
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
tat2me2 said:
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
Click to expand...
Click to collapse
Yes that's pretty good.
------------------------------------------------------------
Hit the thanks button if I was helpful!
Sent from Sprint Note 4
kwazytazz said:
Try to go to a sprint repair store they should have a bunch. good luck! Had a friend who has the same issue with his note 4 too and he popped in his old sim card and it works without connection issues
Click to expand...
Click to collapse
I went to a sprint store and was told that they don't have any loose sim cards for the Note 4 and it only comes with the phone.
They tried to make me believe the sim card for the Note 4 is different than what's used on S5 or note 3....
I'll try to call sprint and see what I can get.
tat2me2 said:
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
Click to expand...
Click to collapse
The bars are wrong for one. Use Signal Check lite or pro to see what is really going on.
If you are given a hard time about a new SIM, just tell them that you are buying a Nexus 5 on Googe's website and you need a SIM.. assuming that takes the same size
tat2me2 said:
I apologize if this is the wrong place for this question, I have had pretty much 1 bar of signal on both mine and my wife's Note 4 since we activated them less than a month ago. i just ran a speed test and the average download speed was 21.57 Mbps - is this good or not?
Thanks
Click to expand...
Click to collapse
I TOO..get very little bars on my connection.. 90%of the times.. I barely get 1 bar.. rarely do I get a full scale bar.
Im in St Louis...
Is there anything I can do?? thanks alot!
I dont get it what does the sim have to do with the operation of the radio constantly to different bands. Seems more to me like the tower selection algorithms are flawed to me and I doubt those algos are on a sim. Maybe chosing the sim from the other phone is forcing you onto the older lte network. Are you getting on any of the new bands?
Sent from my SM-N910P using XDA Free mobile app
dmisselh said:
I dont get it what does the sim have to do with the operation of the radio constantly to different bands. Seems more to me like the tower selection algorithms are flawed to me and I doubt those algos are on a sim. Maybe chosing the sim from the other phone is forcing you onto the older lte network. Are you getting on any of the new bands?
Sent from my SM-N910P using XDA Free mobile app
Click to expand...
Click to collapse
The sim handles lte connection. Without the sim the phone will only connect to 3g and 1x.
Yes I'm connecting to all 3 bands wherever available. Before swapping out the sim card it would drop connection to 3g and even when on 3g it would lose connection to no signal and connect back to 3g.
There would be times it would connect to b41 but if it goes idle for a few seconds the connection will drop to 3g. This has been my experience with 3 note 4s that I received from amazon. Each after replacing the sim card will fix the connection issue.
I may have gotten a bad batch of sim cards..who knows but the areas I frequent with my nexus 5 all had strong b41 signals in the NYC market. So I know it's not my area that's the problem.
I took my N4 to a Sprint service center yesterday. The ran a speed test and it got 15 up and own. Of course we know they have a booster on site so all phones work great in the store. I showed them the speed records of nothing over 2 for the last week regardless of location and they then took the phone back to one of the techs. not realizing I was paying attention the rep handed the phone through the window to the tech but never actually let go of it. Came back about three minutes later and said yeah the tech says the phone is fine. So then he goes to a terminal and asks for my ZIP. I give it and he types it in does a few mouse clicks and a few facial expressions like he is discovering the issue. Then tells me they are converting the towers in my area from 3G to 4G and I should see my speeds come up in six months. Yep six months.
So I said ok that covers you for my area at home in North Dallas but what about where I work in Southlake? Of they are doing the same there as well.
So I got brushed of by Sprint and still have a slow phone. Asked for an old SIM and they said due to security all unused SIMS are destroyed.
Solarenemy68 said:
I took my N4 to a Sprint service center yesterday. The ran a speed test and it got 15 up and own. Of course we know they have a booster on site so all phones work great in the store. I showed them the speed records of nothing over 2 for the last week regardless of location and they then took the phone back to one of the techs. not realizing I was paying attention the rep handed the phone through the window to the tech but never actually let go of it. Came back about three minutes later and said yeah the tech says the phone is fine. So then he goes to a terminal and asks for my ZIP. I give it and he types it in does a few mouse clicks and a few facial expressions like he is discovering the issue. Then tells me they are converting the towers in my area from 3G to 4G and I should see my speeds come up in six months. Yep six months.
So I said ok that covers you for my area at home in North Dallas but what about where I work in Southlake? Of they are doing the same there as well.
So I got brushed of by Sprint and still have a slow phone. Asked for an old SIM and they said due to security all unused SIMS are destroyed.
Click to expand...
Click to collapse
I believe there's a international chat or something that you can request a sim from...when the nexus 5 came out that was how people were able to obtain Sims from. Just need to tell them you need a sim card for a Google purchased nexus 5
I had some hope and tried the Sim card trick. My S4 had 4G_LTE almost every location I used it in for over a year, and once on lte it never dropped to 3G... Data speed was 5 to 10 MEG. My note 4 for the last 30 days is probably 75% on 3G, 1/4 to 1 Meg download and almost nonexistent upload speed. When it sometimes does connect to 4G it will soon drop to 3G. Funny thing my daughter also has the note 4, and when she comes to my house she will be on 4G the whole time. While mine goes from 4 to mostly 3G.
I powered off both phones and put my s4 Sim into the note 4. Powered it on and the 3g icon kept spinning. Finally a self service app came on and said to call Sprint to be able to use data, (I'm assuming), there was an option to reset cell data and I clicked that. The phone then did a self activation, updated prl and profile while it rebooted a couple times.
Old s4 sim always getting strong 4G lte in my S4 was now providing strong 3G only in my new note 4.
OK, power off and switch the Sims back to there original phone. Now I am back to occasionally seeing 4 G, as before now I am usually on slow 3G.
I will now call Sprint and exchange the phone if necessary. I have unlimited data too. I can't wait to access it on this phone.
Excuse portions of this that seem to be rant... They are [emoji12]
pcmanager said:
I had some hope and tried the Sim card trick. My S4 had 4G_LTE almost every location I used it in for over a year, and once on lte it never dropped to 3G... Data speed was 5 to 10 MEG. My note 4 for the last 30 days is probably 75% on 3G, 1/4 to 1 Meg download and almost nonexistent upload speed. When it sometimes does connect to 4G it will soon drop to 3G. Funny thing my daughter also has the note 4, and when she comes to my house she will be on 4G the whole time. While mine goes from 4 to mostly 3G.
I powered off both phones and put my s4 Sim into the note 4. Powered it on and the 3g icon kept spinning. Finally a self service app came on and said to call Sprint to be able to use data, (I'm assuming), there was an option to reset cell data and I clicked that. The phone then did a self activation, updated prl and profile while it rebooted a couple times.
Old s4 sim always getting strong 4G lte in my S4 was now providing strong 3G only in my new note 4.
OK, power off and switch the Sims back to there original phone. Now I am back to occasionally seeing 4 G, as before now I am usually on slow 3G.
I will now call Sprint and exchange the phone if necessary. I have unlimited data too. I can't wait to access it on this phone.
Excuse portions of this that seem to be rant... They are [emoji12]
Click to expand...
Click to collapse
Did u activate the S4 sim on your note 4 from your account at sprint.com? Because my sim was from my S4 too
kwazytazz said:
Did u activate the S4 sim on your note 4 from your account at sprint.com? Because my sim was from my S4 too
Click to expand...
Click to collapse
No I did not activate the S4 Sim on Sprint. Com. A message came up when the phone booted saying call sprint star 2. I selected reset cell data and the phone seemed to be doing a hands free activation, when the phone rebooted it seems like it wanted to go through the same hoops again so maybe the sim was never properly activated like you're stating. I might try that later its just getting to be a pain in the ass trying to make a phone operate the way it should out of the box.
Did you activate your S 4 sim on sprint.com?
Don't get me wrong, I love this phone despite the bugs. Software bugs.
However I've a serious issue regarding the 3G/LTE module. 3G/LTE performances are not consistent at all.
Sometimes it goes well (chatting, sending pictures, even testing the speed with a speed test) but other times the connection "hangs" and I'm not able to do anything for seconds or minutes (download pictures from whatsapp, sending text with telegram or open web pages). After that time, the connection seems to work again. When this Is happening, phone is at full signal.
Please note that I never had these issues with all my previous phones (Nexux 5, Nexus 5X, OnePlus 3T) with the same SIM card and under the same conditions (places, time of the day). I've performed all the updates available (software version 4.5.4) and cleaned the cache many times using the recovery.
I'm asking your help: is there some debug feature I can activate in order to see what is happening and understand the problem? Many thanks.
What carrier do you have?
ATT had to load my phone into there system. I'm in Seattle, WA USA
After they did that LTE has been perfect!
Sent from my ONEPLUS A5000 using XDA-Developers Legacy app
Nick James said:
What carrier do you have?
ATT had to load my phone into there system. I'm in Seattle, WA USA
After they did that LTE has been perfect!
Sent from my ONEPLUS A5000 using XDA-Developers Legacy app
Click to expand...
Click to collapse
Since I'm on ATT and I might get a OP5 I gotta ask how you went about this. Because I can see me telling customer service this and them not having the slightest clue what I'm talking about.
atistang said:
Since I'm on ATT and I might get a OP5 I gotta ask how you went about this. Because I can see me telling customer service this and them not having the slightest clue what I'm talking about.
Click to expand...
Click to collapse
Basically you'd call in and ask to register your phone. It's not actually necessary but they do this anyway when you ask for a replacement sim. All they do is get your IMEI off your phone and add it to your account. Though with the 3 it already showed up during use. I don't think it matters much at all. Haven't had an issue with the 5 in Wisconsin, Minnesota or Nevada. I've simply plugged in the sim to this phone and went on my way since day 1.
atistang said:
Since I'm on ATT and I might get a OP5 I gotta ask how you went about this. Because I can see me telling customer service this and them not having the slightest clue what I'm talking about.
Click to expand...
Click to collapse
Just to give you the big picture, I'll include everything that happened when I got my OP5 in terms of registering the phone on AT&T's network...
I got the OP5 and I came from a OPO, so I needed a new nano SIM card. I went to AT&T and they gave me a new sim but they were not able to get LTE signal at all. I was impatient and really didn't want to wait around so the rep and myself came up with excuses on why it wasn't working so I could get out of there. HSPA+ was the best I could get and it was about ~5Mbps up/down and I was happy with that for now.
I got home and decided to call in. Usual phone tree hell with AT&T began but I eventually got a level 2 Android technician. I will note the default values within the phone tree took me to iPhone support. Anyhow, the level two technician verified that my phone was not getting LTE. Furthermore, the device was not registered in the system at all. He gave me two options (which from the sounds of things, he wasn't supposed to do) 1.) I could just deal with the HSPA+ connection and it could take up to 5 days to fully load the phone but my phone would work perfect in terms of service/coverage/data rates (HSPA+) or 2.) He could load a Samsung S7 mock profile to my phone and it would more than likely work fine but don't hold him accountable for it. He said if it were him, he'd go for the S7 mock profile so I went with it.
Immediately I got an LTE signal and he had me reboot my phone. I've zero issues as he figured would happen and everything has been perfect. I got a confirmation text message from AT&T saying my phone will be loaded by July 6th and originally the technician told me around July 14th.
Anyhow, that was just my experience and a good experience at that. Of course, popping a sim out and back into a new phone would be ideal but a non-contracted AT&T device has to get loaded at some point and time I guess, right?
Cheers!
Nick James said:
Just to give you the big picture, I'll include everything that happened when I got my OP5 in terms of registering the phone on AT&T's network...
I got the OP5 and I came from a OPO, so I needed a new nano SIM card. I went to AT&T and they gave me a new sim but they were not able to get LTE signal at all. I was impatient and really didn't want to wait around so the rep and myself came up with excuses on why it wasn't working so I could get out of there. HSPA+ was the best I could get and it was about ~5Mbps up/down and I was happy with that for now.
I got home and decided to call in. Usual phone tree hell with AT&T began but I eventually got a level 2 Android technician. I will note the default values within the phone tree took me to iPhone support. Anyhow, the level two technician verified that my phone was not getting LTE. Furthermore, the device was not registered in the system at all. He gave me two options (which from the sounds of things, he wasn't supposed to do) 1.) I could just deal with the HSPA+ connection and it could take up to 5 days to fully load the phone but my phone would work perfect in terms of service/coverage/data rates (HSPA+) or 2.) He could load a Samsung S7 mock profile to my phone and it would more than likely work fine but don't hold him accountable for it. He said if it were him, he'd go for the S7 mock profile so I went with it.
Immediately I got an LTE signal and he had me reboot my phone. I've zero issues as he figured would happen and everything has been perfect. I got a confirmation text message from AT&T saying my phone will be loaded by July 6th and originally the technician told me around July 14th.
Anyhow, that was just my experience and a good experience at that. Of course, popping a sim out and back into a new phone would be ideal but a non-contracted AT&T device has to get loaded at some point and time I guess, right?
Cheers!
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Did you try rebooting the phone before calling? That is what happened with my Moto X Pure and no one knew what to do at the store. The manager came out and rebooted it and it got LTE and worked fine after that.
atistang said:
Did you try rebooting the phone before calling? That is what happened with my Moto X Pure and no one knew what to do at the store. The manager came out and rebooted it and it got LTE and worked fine after that.
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You mean, did I remember to turn it off and back on again? Yes, we tried that. Haha
It wasn't until the AT&T tech adding the profile to the network that it works. It was instant too.
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