Hey gang,
Dual-posting what I told the folks over at Android Central.
I hate to be the bearer of bad news, but with Sprint severely lacking in communicating any information to us, I figured you would like to hear what I was told.
I received a call today from Anthony Spoon in the Sprint executive offices. I had sent an email to the executives of Sprint offering suggestions on how they could have better handled all of this. More or less just stated it wasn't important when the phone was going to be delivered, but the severe lack of information was ridiculous and unnecessary. To be honest I was surprised I was called.
Anyway, Anthony told me all of the information they have received is pointing to next week for the 32GB phones to be sent out. I kind of laughed a little and asked why in the heck next week looked any better/worse than this week. I said, "Why should you expect to get them next week and not the week after, or later?" He claimed that this was the information they received from Samsung so that was the message they were passing along. I told him thanks for the information but they really needed to make that official and not wait until Friday before passing that along.
So take it for what it's worth but I would stop spamming your refresh button on the myorder page. ;-)
Related
I ordered my hd2 through tmobile customer service on april 26th,was told by the rep that they was in stock as i double checked through their website to upgrade and they was in stock,placed the order and had a scheduled delivery date for this wednesday.Today i called themsince i still havent received a tracking number,they tell me the order is still pending,after arguing with 2 reresentatives about how can i have a scheduled date for this wednesday if its still pending they finally say the phone has been backordered since april 20th. now my beef is how can you make an order on a phone that you dont even have in stock yet let alone tell a customer that they are in stock.so i speak to a supervisor who tells me the exact same things and just recommends to check stores to see if they have in stock and buy it there. I dont know what to do, im thinking on trying to start a class action lawsuit or something cause tmobile shouldnt be able to treat their customers like this and get away with it. I came here for advice and always look to this forum for help so please those of you who like to post useless comments and try to bash me or make a joke please dont post at all. Thanks in advance,sorry about the paragraph of writing lol!
jkiller122 said:
I ordered my hd2 through tmobile customer service on april 26th,was told by the rep that they was in stock as i double checked through their website to upgrade and they was in stock,placed the order and had a scheduled delivery date for this wednesday.Today i called themsince i still havent received a tracking number,they tell me the order is still pending,after arguing with 2 reresentatives about how can i have a scheduled date for this wednesday if its still pending they finally say the phone has been backordered since april 20th. now my beef is how can you make an order on a phone that you dont even have in stock yet let alone tell a customer that they are in stock.so i speak to a supervisor who tells me the exact same things and just recommends to check stores to see if they have in stock and buy it there. I dont know what to do, im thinking on trying to start a class action lawsuit or something cause tmobile shouldnt be able to treat their customers like this and get away with it. I came here for advice and always look to this forum for help so please those of you who like to post useless comments and try to bash me or make a joke please dont post at all. Thanks in advance,sorry about the paragraph of writing lol!
Click to expand...
Click to collapse
I can't give you legal advice here, but I can tell you that if you are speaking to a rep on the phone or in a store and you mention "Lawyer" they will most likely terminate the conversation and give you a number to their legal department. Corporations these days are not in the least concerned about potential lawsuits, since they are themselves probably suing a few dozen companies at the time anyway
Do you have any proof (other than your expense receipt) that the rep told you they were "in stock"?
At Sears, we were told three years ago to start saying "We have it in stock" if it was at a warehouse, even if that warehouse was on the other side of the country. It became such an issue that employees were actually banned from saying the words "We don't have that in stock". Most customers didn't realize that it would be a month or sometimes more before they got their larger appliances until they reached the register. Of course, once they were given a delivery date, they were given that date in writing and could use that to either get their money back or get a portion of the purchase price back if a mistake in the inventory had been made.
Understand that T-Mobile has absolutely no control over the availability of any given handset. Even the "T-Mobile" branded phones are manufactured by other companies and these companies have their own schedules. But once a representative gives you a definitive date for either shipment or delivery, they have made a promise and as a matter of tort must honor that or offer you an alternative. Whether or not you accept that alternative is up to you, but if you were not offered it, then you have a case.
I certainly am sympathetic with you. I absolutely hate dealing with an individual who represents a company and makes promises that company can not or will not keep. As they say, this is why get everything in writing.
snark thanks for the support,i"ve calmed down a little since earlier,my girl helped out with that lol. Its great to hear that from you though and i dont have proof of the lady saying its in stock even though she did its proof that matters and to tell you the truth i know they really dont care to hear it,thats the part the kills me, i know someone high up from tmobile will care about this and losing a loyal 6 year customer but hey like you said what can i really do i guess i'll just keep the order so when they get more i'll be in line to get them and while im waiting just keep checking stores. Again thanks for the support,it's people like you that make this great forum what it is.
Hi,
I was surfing in T-Mobile fourms and one of the members said that he went to T-Mobile and fought with them regarding the problems in GPS and demanded them to replace his Vibrant or give his money back and they told him that a GPS fix will be roller over the Air on 9/18/2010 !
Everybody will get it OTA expect me and I have to wait for someone to post the fix in the Internet !
Source: http://forums.t-mobile.com/t5/Samsung-Vibrant/GPS-Fix-9-18-2010-Over-the-Air/td-p/466469
Pro tip: T-mobile reps or any rep for that matter, will in fact tell you anything to get you to shut up. So I wouldn't be to surprised if this was all just B.S. to get that guy off the phone. But if it is pushed the 18th that would be great just don't get your hopes up.
just because some guy spoke to a rep from t-mo doesn't mean jacks**t, pardon my french. they're trained to tell people what they want to here, and NO SERVICE REP has any more information than you or I. All we can, do is wait and hope sammy comes through with an update, which has been leaked already, but is still only eclair (2.1). So froyo still remains elusive, at best.
I'm a cust care/tech 1 rep for t-mo and I haven't heard/seen anything about this. If I remember when I'm at work tomorrow then I'll call up to tech 2 and see what they know. They usually know about the update type stuff before us lowly tier 1's.
I'm a T-mobile retail rep. A lot of times I get my news from XDA and other sources way before I get it officially from work sources. And no I haven't heard anything yet.
You really dont think a Tmo store rep would lie about this - do you ???????
I'm sure the reps are saying that the T959UVJI2 will be available OTA in 9/18/2010
REPS are trained to LIE!
Truth is that there is a huge disconnect between the people who work in the retail outlets, and the people who handle telephone support issues, and the people who develop software, and the people who purchase the hardware, and the people who... well, I think you get the idea. But in the end they all have the same goal - selling their product. So yeah, while they are disconnected from each other, they will still say whatever it takes to keep pushing product - including phones and service.
True story - In February I bought a Samsung Behold II phone for my wife and extended the contract on her line for 2yrs. - 6 months later the phone still was on Android 1.5 with endless promises of an update from store clerks, telephone support agents, harware manufacturers, etc. that were never fulfilled. I spoke at length with TMO agents about getting a replacement phone, or any kind of relief on an upgrade in the form of an upgrade credit at the very least - they wouldn't budge and my wife was stuck with a phone she hated. As a last resort I emailed the CEO of TMO and I emailed the Executive Response team - within 4 hours someone called me at my home, listened to my complaint, and get this: They took my wifes line out of her remaining 18 month contractual obligation! That guy pushed a button and made 18 months of contract just go away.
I think that what I'm trying to say is - if you want real answers and real results, contact the TMO Executive Response team. ([email protected])
OR....
Get a phone you're happy with AS IS WHEN YOU BUY IT
it's not rocket science...jesus
you have a couple weeks to try out the phone
I'm seriously trying to figure out how and why this belongs in the DEVELOPMENT forum?
Mods, a little help? Can we get a second "report button" but maybe it can be something fun and funny at the same time, like "report use that clearly can't read which forum they're posting in" button?
Cheers,
=)
~ Jocelyn
I knew they're lying ! How it's possible to release a fix a week before another fix which will address the first one !!? makes no sense !
The_wolf88 said:
I knew they're lying ! How it's possible to release a fix a week before another fix which will address the first one !!? makes no sense !
Click to expand...
Click to collapse
Uhmmmm what are u talking about? What have they released? or what other updatr are u talking about? Thats how rumors get started
Genesis1791 said:
Pro tip: T-mobile reps or any rep for that matter, will in fact tell you anything to get you to shut up. So I wouldn't be to surprised if this was all just B.S. to get that guy off the phone. But if it is pushed the 18th that would be great just don't get your hopes up.
Click to expand...
Click to collapse
smerff said:
I'm a cust care/tech 1 rep for t-mo and I haven't heard/seen anything about this. If I remember when I'm at work tomorrow then I'll call up to tech 2 and see what they know. They usually know about the update type stuff before us lowly tier 1's.
Click to expand...
Click to collapse
As an assistant manager for a corp store. i hate to say but Genesis is completely right. some of our reps dont care and will say anything. Not to mention the scum that is indirect reps. and smerff. i have not seen anything on streamline yet nor has my ITA rep.
Me:Hello, The Xperia Arc launches on the 28th, I was wondering if it will come in a Silver color as well? Or only black/blue?
Rogers:Dear Sir/Madam,
Thank you for taking the time to write to us, we appreciate your use of online customer service.
In your recent email, you were inquiring if Rogers has any plans to release the Xperia Arc in Silver.
I would like to inform you that we presently do not offer this wireless device and are not aware of the colors of our devices prior to launching the device.
We would ask that you continue to check www.rogers.com periodically for launch dates of our upcoming wireless devices.
We apologize for any inconvenience.
If you have any further questions, please feel free to email me again at www.rogers.com/contactus. Alternatively, you may also contact Customer Service by phone at 1-888-764-3771. Their hours are of operation are from 6am to 2am, Eastern Standard Time, 7 days a week.
You are a valued customer and we thank you for your business.
Regards,
David
Bummer.
solidkevin said:
You are a valued customer and we thank you for your business.
Click to expand...
Click to collapse
...but we won't answer you question but put some generic replay template and send it to you.
It OK! they may sell it and reveal it after launch on 28th. it may be exclusively to best buy? here in the US this is what would happen. any other color goes to Best Buy.
We will see.
i just asked the same question over at redboard.rogers.com, just waiting for a reply now.
6 more days til launch
Rogers' Customer Support E-mail service never actually helps you with anything as far as my experience goes with them. I'd try calling the customer service and see if they fare any better, but if not, release is just around the corner anyways...
How do you guys know for sure it launches April 28th on Rogers? I heard from a rep its May 2nd.. but not sure if he knew 100% either
Bah at least you got an answer....
I think i subscribed 3 times already to their pre order thing ( yes great programming there.... ) and never got the call on the week of the 15th or anything since then
Plus I called the Customer Relation departement two , three times to see if the reason I wasnt contacted was because I'm not eligible to an upgrade and couldnt get a stupid answer...
They won't even speak of pricing or anything , even less release date, even tho Rogers officially announced it.
The only bit of information that I managed to get was:
"It is launching before May"
So i doubt the may 2nd date is valid =|
well if it helps confirm that its the 28th, i pre-ordered mine from a sony style store and they are getting it for sure on the 28th, which would mean rogers will as well.
i had a chance to play with it in store the other day, man is it fast! i had an iphone 4 and an atrix prior and to be honest i see no difference in speed between dual cores and single cores. maybe a second or two delay in opening heavier applications but thats about it. either way, cannot wait till thursday
Hi there,
I've found so much useful info here I thought I would join the forum to hopefully pay something back.
Carphone Warehouse DO have the bundle in stock today (Tuesday 10th). I'm not relying on the website - I've spoken to them. If you are placing an order I'd recomment phoning them and getting them to check the bundle is still in stock (not just the tablet).
they have previously shown 'in stock' on their website when they didn't have any, so I made a complaint to them and kicked up huge fuss. they got mixed up over the tablet and the bundle stock levels, so promised to call me when the bundle was definitely available. They called at 10 this morning, but I've had to wait until lunch time to be able to post this.
I'm having mine delivered to store - hopefully collecting tomorrow .
I'm not at all a developer - just someone who likes what her gadgets can do for her, so I'm not sure I'll get a chance to help out any other way. I hope someone gets their bundle from this. Thanks to those of you who are making useful contributions that us lurkers get benefit from!
Maddi
PS - when making my complaint CPW told me to just buy the tablet and then get the keyboard separately. the sales guy said "I mean, what will it be - £20. "£30". He was so proud of himself he told me he'd convinced a few people to do that just that very day. Given CPW aren't selling the £100 keyboard separately, and WONT split the bundles because of 'systems issues' there will be some annoyed people out there with very little redress. Don't believe the sales hype!
Hi Maddi,
How wonderful to see another woman here and how nice of you to register to try to give useful info to the community.
I also love my gadgets and even though I'm not not a developer either (yet folks like us can be really helpful to the dev's so welcome to the forums !
Btw, I'm from across the pond, Boston to be exact, you might remember us?
Spoke to Lasksys Friday
I phoned Laskys last Friday and they said they would have stock today and had an update on delivery on Monday now for Friday - However EBuyer had 22 now its back to 1st June like Amazon - I think they may have sold 22 combo units in 15 from a Facebook posting!!! Looks like the linited stock are going like hot cakes!!!
Well well GadgetMaddi, thanks 4 that, got mine for delivery tomorrow from Carphonewarehouse, the last one of 3 they had! Can't wait....
Well done Dr Cropper. didn't realise they had so few - glad I warned people to phone. here's hoping they turn up on time. Don't think I'll sleep properly tonight!
Hi Geekbabe, thanks for the welcome. Feels a bit wrong I'm drinking a cuppa while chatting to a Bostonian So far my only experience of Boston was being whisked in and out of the airport on a business trip to Connecticut. Looked beautiful though! It's definitely on the list for a proper visit when I get my next passport (there's a boring story - it ends with the US changing the rules and I can't get in with my current passport unless I go through a nightmare visa process, so can't wait until I get my new passport next year).
I shall take your words to heart and stick around on the forum for a while.
Are you trying to get your hands on a transformer too?
Delivery Confirmed by Laskys
"Dear Mr ***** ********,
Thank you for your email.
Please can I advise that your delivery will be made on 13/05/11 between the hours of 07:00AM-18:00PM and will be delivered by Parcel Force I hope that this is satisfactory for you.
Kind Regards,
Steven Lawrie
Laskys Customer Care"
Result!
well done!
shall we check in tomorrow and see whether we got our transformers on time.
(I nearly said, "shall we three meet again". maybe not....!)
This is the thread dedicated to basic transcriptions of your conversations with Samsung and Verizon Representatives after talking to them about being EOL'd...
I will share my own here after i do it tomorrow
This should be intersting. I may call them myself just to see what they have to say......could prove entertaing
Sent from my SCH-I400 using XDA App
Taking time off my sweet vacation to visit here...
Before i left to my roadtrip to Florida,
i decided to annoy(what i love to do most) the people at 2 verizon stores.
At one which is close to my house said they have no knowledge about the Samsung Continuum being EOL'd and they just gave me a business card to call Verizon Customer Service, so i told them i already have that number and that i will include the store number and employee information in my conversation, so they started offering me deals on accessories, i just said "Have a freaking good day,bye"
Since i love driving my car, i decided to go to another Verizon store to bug them, which is by a mall, not that far away from my house. They were more helpful. They confirmed the fact that the Continuum is in process of being EOL'd as well the the Fascinate being EOL'd too. I asked for a reason for all this happening to this phone, they said it didnt sell as much as they hoped it would and for that reason they couldnt release the froyo update. But he did show me something that caught my eye. He also had a Continuum. AND IT HAD 2.2 FROYO!!!! As soon as i started talking to him more about this, the manager cut in and asked to speak with him in her office. Im guessing he said too much.
Later that day i called customer service(which should know me by now since i call too much). And i decided to ask alot of questions to them, this was the response.
"Why has the Samsung Continuum been EOL'd?
Each phone has a term of how long it will be out depending on sales
Well since verizon has abandoned this phone is there a possible way we could at least get the 2.2 update released or at least the open source files for it?
I cant comment on the 2.2 update when it will be released but i know its very soon.
Where you trained to say very soon to these kind of questions?
Excuse me, our answer here at customer service are very accurate with the information they provide us with.
well thank you for providing me with answers that did not help me at all, have a nice day."
Well, i guess i am going to call Samsung customer service to ask them a few questions.
Well i'm going to the beach now, just wanted to check in to our Continuum Community.
good luck with Samsung, atleast Verizon's customer service reps speak english