AT&T Troubleshoot - Networking

Up until a couple days ago I had a Samsung Jack, for those of you who don't know what it is; it is a blackberryish Windows Mobile device. My Samsung Jack would sometimes not send/receive text messages unless I restarted the phone. Upon doing so I would get a flood of texts. Even when I sent them and the other person did not receive them, it would fail to notify me that my text messages did not get sent.
I recently got a Samsung Galaxy S2 Skyrockey off Craigslist. At first, pictures wouldn't send. Then I stopped being able to receive calls. Now I can't send text messages or use data EVEN WITH WIFI ON. I thought it had to be reported stolen and disabled. However, I can still make calls and if I put my sim card back into my Samsung Jack it will not send texts either. Thoughts?

Don't know but maybe a bad sim card.
Sent from my Iced out Sensation using SENSEaY XE40 3.0.0

john21511 said:
Don't know but maybe a bad sim card.
Sent from my Iced out Sensation using SENSEaY XE40 3.0.0
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Click to collapse
Yup that's what it was, never knew sim cards to really go bad lol I had my last one for like 6 years.

ATT troubleshooting.
Check with ATT tech support with your account, if they send you free messages or not. most probably SIM issue , but i saw sometime account pending or using non smartphone sim on smartphone can cause this.

Related

MMS

So i have had the HTC Aria for almost a month, and still the MMS issue has not been resolved i can send just find to verizon phones, but i cannot receive anybody know a fix for this, would rooting my phone help at all? or maybe some sort of app that does a force receive or some sort. i never had issues getting pictures on my BB Pearl.
i have the same problem, but found a way to work around it. What the sender needs to do is send to like an email attachment.
AT&T (formerly Cingular)
[10-digit phone number]@txt.att.net
[10-digit phone number]@mms.att.net (MMS)
[10-digit phone number]@cingularme.com
Example: [email protected]
Let me know if it works
Is there a way to have all incoming txt convert over so if i have non tech savy people sending it i dont have to explain that to them (if it works)
Ok.. either/all:
Call verizon and enable picture messaging on your account.
Send a picture message to yourself.
hard reset.
return phone
Picture messaging is enabled and im on ATT, its the verizon customers that send me messages i cant receive since upgrading to the HTC Aria. im thinking of just switching to verizon, all verizon customers never have issues it seems like.
secrethojo said:
Picture messaging is enabled and im on ATT, its the verizon customers that send me messages i cant receive since upgrading to the HTC Aria. im thinking of just switching to verizon, all verizon customers never have issues it seems like.
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Well thats fine too. I'm on ATT and I dont have those issues;
user error proberly
secrethojo said:
Picture messaging is enabled and im on ATT, its the verizon customers that send me messages i cant receive since upgrading to the HTC Aria. im thinking of just switching to verizon, all verizon customers never have issues it seems like.
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I just asked one of my friends on verizon to send me a picture and it appears I have the same problem. I'm hoping there's a way around this.
Sent from my HTC Liberty using XDA App
I think if people are having the same issue, they should be calling AT&T and complaining about it, so that AT&T is forced to reconize this as a common issue, because the ATT representative told me "THERE HAVE BEEN NO OTHER COMPLAINTS WITH THIS DEVICE YOU ARE THE ONLY ONE"
secrethojo said:
I think if people are having the same issue, they should be calling AT&T and complaining about it, so that AT&T is forced to reconize this as a common issue, because the ATT representative told me "THERE HAVE BEEN NO OTHER COMPLAINTS WITH THIS DEVICE YOU ARE THE ONLY ONE"
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man.... something needs to be done lol i even stayed on tech for an hour about this
i not shocked that they would tell me that mainly due to that THEY DONT EVEN KNOW WHATS WRONG, mmmmm i upgrade to a newer phone, and suddenly i cant get picture messaging......lucky i got a great representative the 2nd time around who's actually pushed it up to to as many levals as she is able to and has told me she will figure it out and that she's even read up on similar issues trying to resolve it. at least there are a few good Representatives out there who do there job as expected.
Just posting to confirm this. I did a test with my friends and had them all send me MMS. Two from Verizon, two from T-Mobile, and one from Sprint. I never received the messages from the Verizon phones. I even had them send a regular SMS afterwards and those were received with no problems. If it were a settings issue or user error it would not be isolated to the Verizon phones. As someone else has said, if you're having this issue contact support with AT&T and hopefully with enough people it won't be some throw-away issue for them.
i agree with you, as well as AT&T first told me that it was the Verizon Customer, i told them the same phones that have sent me images in the past i could get on my BB Pearl, and that they were still able to receive my images, its incoming, i even told the guy if there's some territory mob war going on between verizon and AT&T to just let me know so i can consider the issue resolved, he assured me there wasnt, i personally think its a error converting the images over on the GSM network, w/e the issue is, the Droid X is looking very nice w/ the 8MP Camera
im in savannah ga. using the same sim card for last several phones... on liberated b005.
I can get picture messaging from verizon customers that are my friends. And I was getting them BEFORE I rooted, too!
Its not the phone its USER ERROR.. lol jk idk whats wrong with you guys' phones
it might also have something to do with more populated area's i live in souther cali, so maybe it has to do with populated cities. or something to specific areas. and i doubt its user error seems as i was getting pictures fine before upgrading to HTC Aria, at first ive changed the sim card, as well as the phoen and still issue, even the lady at the kiosk had verizon and sent me a picture and i never got it.and she was verizon.
i spoke with an att tech support rep today and she confirmed to me that there was a known issue with mms between some carriers for some users. She tried to change some routing number within my account settings and told me to power cycle my phone in the morning and try to test it again to see if i can recieve a mms from verizon and if not to call tech support back.
I haven't had any problems whatsoever, I've received countless pictures from my friend whose on Verizon and they come through promptly.
I cannot send or receive from verizon and I can only receive from sprint liberated running 003 . I get an error message saying unsupported data
Sent from my HTC Liberty using the XDA mobile application powered by Tapatalk
so i had a friend on a verizon person send me a message today, and at least on the phone its not sending them a message saying i got it, however the ATT rep on wed. told me that they are seeing traffic coming in that is MMS.
So today I was able to receive a Image from Verizon phone!!!! Have the sender reply to a txt from you and attach the image that way. Idk why it makes a difference but if they select the image and then choose you to receive it. So have then reply ajd add the image that way!!!! Hope this works for everyone!!!!!
DownTheCross said:
I haven't had any problems whatsoever, I've received countless pictures from my friend whose on Verizon and they come through promptly.
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Throwing in my 2c here as well. No issues.

[Q] Truncated SMS. Bell Mobility or Atrix?

I was hoping someone can help me here. I have a problem with my received sms messages being truncated. I phoned Bell and asked them, and they said its the Atrix. However I sent myself a sms, and it was not truncated. I just wanted to know if its Bell or the Atrix; and how I fix it.
Thanks!
KingMike67 said:
I was hoping someone can help me here. I have a problem with my received sms messages being truncated. I phoned Bell and asked them, and they said its the Atrix. However I sent myself a sms, and it was not truncated. I just wanted to know if its Bell or the Atrix; and how I fix it.
Thanks!
Click to expand...
Click to collapse
Truncated?
I thought that was a mathematical term not...
What exactly happens again?
It's a Bell issue. I used to be with Bell on a Samsung Galaxy S and experienced the same thing. Same issue on Telus too
RacecarBMW said:
Truncated?
I thought that was a mathematical term not...
What exactly happens again?
Click to expand...
Click to collapse
The messages are coming in broken up. If its over 160 characters it comes in 1/2 and 2/2 and so on. Now today, they are not even coming in order. I just got some in this order, part 4,3,2,1 and then 5.
I spent 10 minutes on the phone with Motorola Canada, and they confirmed that the phone should not be doing this at all, and its carrier related.
I also spent 30 minutes on the phone with Bell for the second time today, and they tried to blame all the other carriers, saying its the way they break up the messages to send. I had 2 "work" phones that were both with bell, and neither one did this, so I really don't know what its related to. They told me to call back in a week if it does not fix itself.
Plh36 - Did you ever phone for support? Did they ever give you a reason why it does this? I would have stuck with Rogers and just bought the phone from Bell had I known that they can't handle their sms messages properly
KingMike67 said:
The messages are coming in broken up. If its over 160 characters it comes in 1/2 and 2/2 and so on. Now today, they are not even coming in order. I just got some in this order, part 4,3,2,1 and then 5.
I spent 10 minutes on the phone with Motorola Canada, and they confirmed that the phone should not be doing this at all, and its carrier related.
I also spent 30 minutes on the phone with Bell for the second time today, and they tried to blame all the other carriers, saying its the way they break up the messages to send. I had 2 "work" phones that were both with bell, and neither one did this, so I really don't know what its related to. They told me to call back in a week if it does not fix itself.
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Click to collapse
I'm on Bell (with an HTC Desire Z, not sure why I'm on this forum) and I get this problem sometimes. I figured it was due to the sending party. Dumbphones and CDMA phones tend to split up messages. Try getting someone also on a GSM network and a smartphone to try and send you a message. I tested it right now with a friend who has an iPhone 3GS on Fido, and I received a non-split message.
This message splitting is normal for Bell - I had this happening with my HTC Touch and Samsung Galaxy S.
Some SMS programs allow you to change how the message is or isn't broken up. Use GO SMS. I'm on Rogers but my friends use GO SMS or other messaging apps and we never have this problem. But I know what you're talking about. It's very annoying.
CoolinHL said:
I'm on Bell (with an HTC Desire Z, not sure why I'm on this forum) and I get this problem sometimes. I figured it was due to the sending party. Dumbphones and CDMA phones tend to split up messages. Try getting someone also on a GSM network and a smartphone to try and send you a message. I tested it right now with a friend who has an iPhone 3GS on Fido, and I received a non-split message.
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Click to collapse
This. Its because CDMA limit sms to 160 characters so the companies that still employ CDMA as part of their network will limit them. There is nothing you can do, its the network, not the phone.
KingMike67 said:
I was hoping someone can help me here. I have a problem with my received sms messages being truncated. I phoned Bell and asked them, and they said its the Atrix. However I sent myself a sms, and it was not truncated. I just wanted to know if its Bell or the Atrix; and how I fix it.
Thanks!
Click to expand...
Click to collapse
Hi, this is a problem with your atrix, very many people in Brazil have the same problem, see:
http://forum.xda-developers.com/showthread.php?t=1068693&highlight=Brazilian
I recommend you using GO SMS Pro as a replacement of your stock sms, and this would solve ur problem.
P.S. i'm using atrix on koodo
Fuaaaarkkkkk I'm on Bell and this happens to me now too. It's a nuisance!! Happens when people from Rogers send long text messages.
Maybe I'll phone and complain, score something good like a discount or retention rate plan lol

MMS problems with Straight Talk

Ok so i got rid of tmobile and went with straight talk so i can take full advantage of my tab. First impressions with straight talk, not very good mainly in the customer service department it took me 5 calls and over an hour on the phone with them just so they could port one of my phone numbers from tmobile, the second one was no issue. I guess is true what they say "you get what you pay for".
Well calls do seem to work up to now with no issues, but the problem i have now is with MMS messaging, i am not able to send any at all. I checked my VPN and i do have internet+mms so i dont think thats the problem. Has anybody experienced any issues with sending MMS? Your help would be most appreciated.
Sent from my GT-P6800 using xda premium
mms issue
I have the same issue, no answer yet from ST. Been a week now.
Got the BYOD sim from ST for my Tmobile phone, ported number with no issue. Internet, calls, text work fine, just no mms.
moonsty said:
I have the same issue, no answer yet from ST. Been a week now.
Got the BYOD sim from ST for my Tmobile phone, ported number with no issue. Internet, calls, text work fine, just no mms.
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Click to collapse
I finally got it to work, i was using the wrong sim, activated a tmobile compatible sim(pink), i ordered the sim for unbranded unlocked gsm devise(blue), of course when you order online you dont get to choose the color. Make sure you order the wright sim. Do you have a pink or blue sim?
Sent from my GT-P6800 using xda premium

Galaxy Note UK T-Mobile SMS issue - help

Hi UK Note users with T-mobile,
I don't know whether you also have the same problem: the note can receive SMS but cannot send SMS when it is in T-mobile orange signal, I wil have to manually change it back to t-mobile before SMS can be sent. Could please somebody offer a solution for this isssue/bug? Thanks in advance.
Mine has been fine on several stock roms. My phone came sim free. Is yours locked and are you using stock radio etc?
Sent from my GT-N7000 using xda premium
I have a similar problem. SMS says its sent but there is a spinning circle next to the message. The recipient gets some messages but others turn up later. Having read the T-Mobile help pages, I think you have to turn on data roaming. This is what I am going to turn today. But remember to turn it off if you go abroad.
claptnei said:
I have a similar problem. SMS says its sent but there is a spinning circle next to the message. The recipient gets some messages but others turn up later. Having read the T-Mobile help pages, I think you have to turn on data roaming. This is what I am going to turn today. But remember to turn it off if you go abroad.
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Click to collapse
Thanks for your reply. The phone is originally from O2 monthly tariff (unlocked). I simply use my t-mobile SIM card. The current Android version is 2.3.6, firmware version is 2.6.35.7-N7000xxkka, it is rooted. I am using handcent SMS app but the stock SMS app has the same problem. The data roaming is ON already.
Thanks for your reply, it is with official rom, rooted. Problem still exist.
Still doing the same thing, says sent but icon spinning when connected to T-Mobile Orange. It re sends later once its back on the T-Mobile only signal. so the person gets 2 sms messages :-(
Don't want to step too far out of my knowledge here but not had a problem at all on the sim free version, but worth installing the Carphone Warehouse rom from development?
Sent from my GT-N7000 using xda premium
No problems here.
This will sound stupid but try outting in another network sim. Booting up and installing the seyting from that network. Then outting your tmob sim back in and reinstalling the settings.
Works to solve quite a few probs on samsung ohones
Sent from my GT-N7000 using xda premium
I'm on T-Mobile here and not noticed any issues as it switches between it and Orange. I use Go SMS, everything works fine for me, but round here the T-Mobile signal is generally pretty good.
Sent from my Galaxy Note via Tapatalk.
biscuitlad said:
I'm on T-Mobile here and not noticed any issues as it switches between it and Orange. I use Go SMS, everything works fine for me, but round here the T-Mobile signal is generally pretty good.
Sent from my Galaxy Note via Tapatalk.
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Me too I'm on T-Mobile and mostly use T-Mobile-Orange Signal as we have orange transmitters in place at work.
Never had an issue at all..
I too use Go SMS though...
Try that maybe.
Have you tried to re-set your SMSC? (SMS Message Center)
Couldn't find anymore the thread on XDA explaining it, but found this link : http://blog.empirion.co.uk/android/setting-the-smsc-sms-message-centre-in-android-ics/
Give it a try
Have you tried t-mobile page for sending settings to your phone?
http://support.t-mobile.co.uk/help-and-support/index?page=home&cat=SOFTWAREDOWNLOADS
Worked for me on another phone where i needed internet settings.
On the note i have used many ICS roms recently and never had issue with sending sms.
I think mine is fixed, following the advice above, I swapped out my sim for a Vodafone one, then after it booted, switched off and put my T-Mobile sim back in, now sending once only.
Solved!
claptnei said:
I think mine is fixed, following the advice above, I swapped out my sim for a Vodafone one, then after it booted, switched off and put my T-Mobile sim back in, now sending once only.
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Click to collapse
Its Smspopup causing the problem for me. Disabled and all is well.
Mine is an O2 contract Note that came unlocked and unbranded. I'm almost constantly on T-Mobile-Orange (much to my annoyance) but I never have any issues sending SMS. I currently use Chomp SMS but I've also used stock and GoSMS with the same success. Is your SIM card particularly old? That's the only thing I can think might be the problem unless there's some weird fault with your phone but it seems unlikely. The only other thing is that perhaps there's a fact with the Orange transmitter in your area. Does the problem occur elsewhere?
leoni1980 said:
Mine is an O2 contract Note that came unlocked and unbranded. I'm almost constantly on T-Mobile-Orange (much to my annoyance) but I never have any issues sending SMS. I currently use Chomp SMS but I've also used stock and GoSMS with the same success. Is your SIM card particularly old? That's the only thing I can think might be the problem unless there's some weird fault with your phone but it seems unlikely. The only other thing is that perhaps there's a fact with the Orange transmitter in your area. Does the problem occur elsewhere?
Click to expand...
Click to collapse
It is possible that the problem is caused by the 'old sim card'. The sim card is originally a 3 UK PAYG one and I just port the number. I shall discuss this issue with T-mobile and to see if they can issue me a new SIM card.

No SIM - Insert SIM card - Sprint Note 4

I'm getting the No Sim error and it asks me to restart or cancel. If I cancel everything works fine. I can send and receive calls and send and receive texts just fine. Whenever I send a text message (through Hangouts) it will say Insert Sim to send text but then the text sends like normal. The notification will go away on a restart but come back shortly thereafter. The notification is annoying so I want to get this fixed. I"m on a Sprint Note 4 which I didn't even think used a Sim card but I'm not really sure. Anybody know what I should do to fix this? Thanks.
--Edit--
I did just open the back and saw that I guess even Sprint does have a Sim card. I took it out and put it back in (maybe it was a little loose). We'll see if that fixes it. I'll report back if it doesn't.
Sprint and verizon notes have sim for international travelers
Sent from my SM-N910T using XDA Free mobile app
darekz said:
Sprint and verizon notes have sim for international travelers
Sent from my SM-N910T using XDA Free mobile app
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Thanks. It does seem that taking the sim out and putting it back in fixed the issue so I'm guessing somehow the contacts got loose.

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