Database Users

Voided Warranty and now need a repair - Yorkshire

Hi there, I have been a member for a while now but never posted before!
I have followed many of the hints, tips and suggestions on this forum and have had a great time with my O2 XDA mini s but now find myself needing more help !
In fixing my mini s stylus issue I voided the warranty. A couple of weeks ago a colleague managed to knock a screwdriver into the empty battery compartment. I was swapping the sim card but got called away. The screwdriver pierced the sticker giving the IMEI number and damaged the electrical component under it. The component is labelled 3R3.
After calming down and restarting the mini s, all was ok apart from the backlight which would not work at all. I took my phone to a local phone repair shop who had it for a week then said they could not fix it as it needs a new mainboard - typical !
I have spoken with O2 who will charge me £17.50 to send my phone off to a company called A Novo who (I was told) will then send it back unrepaired as the warranty is voided. Totally pointless.
Does anyone know where I might be able to get my mini s repaired or has anyone got a broken mini s with a good mainboard they are willing to sell me ?
thanks

If you send it to Anovo they can quote you for a non warranty repair, this way you will know whether its worth while paying for the repair. BTW Anove are based in Norwich. I believe there is a link form the o2 xda web site that has a contact number.
Hope that helps
LB

LB,
thanks for the reply.
I have had a hunt through the o2 XDA site but cannot seem to find any reference to Anove. I have even googled them and not found anything like.

A-Novo Radiophone
Vulcan Road North
Norwich
Norfolk
NR6 6AQ
England
TEL +44 (0) 1603 269906
FAX +44 (0) 1603 269911

AlanJC,
thanks - i'll get straight on to them.
Has anyone else used them? If so what are they like ?
Cheers

These people seem ok.
I did not actually need to use them in the end so I can't tell you what they are like, but give them a try.
They are authorised repairers for HTC models.
If you contact them and explain the fault, they will give you a quote before they carry out the work.
http://www.apexlaptops.co.uk
0871 789 0379
[email protected]
Good Luck!

If nothing works out for you, I've got a almost like new main board lying right here on my desk! I purchased a damaged wizard to grab a part out of it i needed for mine but the main board is still in perfect shape. I could sell it to you with or without the camera, your choice. PM me if interested.

Markee said:
These people seem ok.
I did not actually need to use them in the end so I can't tell you what they are like, but give them a try.
They are authorised repairers for HTC models.
If you contact them and explain the fault, they will give you a quote before they carry out the work.
http://www.apexlaptops.co.uk
Good Luck!
Click to expand...
Click to collapse
Apex laptops are overpriced and most definatley NOT HTC authorised - most of their 'parts' come salvaged from broken units. Check their website. Then go elsewhere...!
Richard

Thanks for all your replies.
I am following up all the options. I'll let you know what I find - if you're interested!
cheers

b19dmj said:
Thanks for all your replies.
I am following up all the options. I'll let you know what I find - if you're interested!
cheers
Click to expand...
Click to collapse
Depending on where you are in Yorkshire, you could take your device to Bulmers second hand shop in York on a wednesday or saturday and ask for 'Dave' - big guy with glasses. He does board level repairs on xda's but is usually quite busy.
Richard

Apex laptop
Apex laptops do not use parts from broken pda's. They come direct from factory. I bought a new XDA II case and it is perfect!
i would highly recomend them.
they are not overpriced either. they say if you find a price cheaper elsewhere they will beat that!
check it out http://www.apexlaptops.co.uk/HTCspares.htm
hope this helps someone.

Re: Apex laptop
munkeemajic said:
Apex laptops do not use parts from broken pda's. They come direct from factory. I bought a new XDA II case and it is perfect!
i would highly recomend them.
they are not overpriced either. they say if you find a price cheaper elsewhere they will beat that!
check it out http://www.apexlaptops.co.uk/HTCspares.htm
hope this helps someone.
Click to expand...
Click to collapse
Ok, then why do they have Qtek 2020 boards listed - if they came direct from HTC they would have no reseller rom flashed to them. Trust me, I know. They alos charge £295 for this board! MORE THAN A COMPLETE DEVICE.
They also list the housing at £25 and the front bezel at £30, battery cover at £15 and aeriel cover at £15 = £85.
I sell the complete housings on ebay for the himalayas / alpine for £25....and they are the entire housing inc the battery cover!
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=130015502288
So you don't think that much of a massive markup is overpricing? £85 from them or £25 from me. Hmmmmmmmmmmmm............
So, I state again, they are OVERPRICED.
Richard
edit - second HMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM....
http://forum.xda-developers.com/viewtopic.php?t=28146&highlight=
munkeemajic said:
Hi folks,
Allow me to intoduce myself.
I am the Service Manager for a UK based laptop and PDA repair company, Apex Laptops. With regards to the PDA repair side of our company, we specialise in mainly iPAQ PDA's but are finding a large number of people wanting HTC repairs.
We have tried many sources to obtain parts, the most unhelpful being 02's actual XDA repair center, ANOVA.
We are trying to find a company or people who would like to give / sell their broken / unwanted HTC's to us. Working or not, we do not mind.
If you know or have any information which may be of use to us, we will certainly be most grateful.
Thanks for your time and hopefully look forward to speaking to you soon.
Mr P.Marlow
Service Manager
APEX LAPTOPS
Tel : 08450 95 55 35
Web : www.apexlaptops.co.uk
Email : [email protected]
Click to expand...
Click to collapse
So the 'highly recommended' in the above posts for apexlaptops - comes from APEXLAPTOPS. And they want to buy up your broken PDA's for parts.....

Apex Laptops
I tried Apex Laptops with no success. I emailed them with the details and received an email back saying someone would be in touch soon. Several days later I received another email asking for a little more detail. I sent the reply and have heard nothing since. I even emailed them with prompt for my estimate! Just nothing from them.
On the other hand, fluffcat1 and Dave in York have been more than helpful. I can recommend them both

Re: Apex Laptops
b19dmj said:
On the other hand, fluffcat1 and Dave in York have been more than helpful. I can recommend them both
Click to expand...
Click to collapse
Dave says it's all working now as well - I've dropped the rear casing bits off today - was trying for last sat but was busy, sorry, my fault.
Bet he's a lot cheaper than Apex 'we need to replace the entire mainboard' laptops as well :wink: who incidently have deleted the thread I quoted from above but not the other posts they previously made - go on, have a search!...
http://forum.xda-developers.com/search.php?search_author=munkeemajic
Richard

Re: Apex Laptops
Munkeemajic wants to sue me everybody...
..free speech means nothing obviously!
munkeemajic said:
Fluffcat I urge you to stop posting comments about our company.
Accusations such as these will not be tolerated.
For the last time please remove all comments made against our company Apex Laptops.
We will proceed with legal matters if your comments such as Apex "we need to replace the entire mainboard" Laptops are not removed within 24 hours as of 09:00 16 August 2006.
We find these comments damaging to our companies reputation and unfair. As such you may be sued for any damages.
Click to expand...
Click to collapse
Bear this in mind when considering Apex Laptops for parts or repairs! And also that they recommend their own company ( see above ) without full disclosure of their position within said company. Me, I'm bricking it now, honest....
Richard

Re: Apex Laptops
fluffcat1 said:
Munkeemajic wants to sue me everybody...
..free speech means nothing obviously!
Bear this in mind when considering Apex Laptops for parts or repairs! And also that they recommend their own company ( see above ) without full disclosure of their position within said company. Me, I'm bricking it now, honest....
Richard
Click to expand...
Click to collapse
LMAO!
Obviously making no comment about a specific company here, but as a general statment...
Should a person, say, a Service Mananger, for a company visit a forum, not disclose that they work for said company, while making comments about them, you would think "hey, that's immoral". You could well be right.
Should that person LIE about the company, say for example, making a false claim that they are a customer of said company and give glowing FALSE praise, you'd probably be inclined to wonder about just what kind of a business it is. You'd be right to think that. That hypothetical situation would be incredibly shady, outright immoral, and quite possibly an illegal business practise.
A little flag should also be waving in your head saying "hey why does this hypothetical person need to pretend to be a satisfied customer? surely if they are an honest and trustworthy company they will have actual satisfied customers, and have no need to lie and decieve."
Shold said manager at the company in one thread be calling for people to send them broken phone parts for use as spare parts, yet in another vigourously (while lying and pretending to be a customer!!!) deny that they use parts from broken phones... you'd just be thinking "WTF! Why aren't these people being invesigated by the local coppers?" That'd be a fair question.
In this hypothetical situation, I would advise people to seek the advice of the local trading standards or police, to determin the legality and correctness of this deciet.
Of couse, as I've stated, this is all hypothetical and unrelated to this thread. No idea why I've posted it here, sorry. We have NO such immoral persons falsely claiming to be satisfied customers.
I apologige profusely for this post that is unrelated to the thread and the posted comments within.

b19dmj, does your part looks like attached? Part size is about 3*3 mm.

Hi, yes it looks like that but has 3R3 stamped on it.
I would just like to thank everybody on the forum who posted info to help me.
I am happy to report my Mini s is now back in my clumsy paws and is as good as new! - Special thanks to Dave - the Phone man at Bulmers in York (a real hero !) and to Fluffcat1 who pointed me in the right direction and helped out with any parts needed. I recommend both these gents.

b19dmj said:
Hi, yes it looks like that but has 3R3 stamped on it.
I would just like to thank everybody on the forum who posted info to help me.
I am happy to report my Mini s is now back in my clumsy paws and is as good as new! - Special thanks to Dave - the Phone man at Bulmers in York (a real hero !) and to Fluffcat1 who pointed me in the right direction and helped out with any parts needed. I recommend both these gents.
Click to expand...
Click to collapse
S'cool, glad it's sorted and you didn't 'need a new board'...
Richard

repair centre
b19dmj said:
I tried Apex Laptops with no success. I emailed them with the details and received an email back saying someone would be in touch soon. Several days later I received another email asking for a little more detail. I sent the reply and have heard nothing since. I even emailed them with prompt for my estimate! Just nothing from them.
On the other hand, fluffcat1 and Dave in York have been more than helpful. I
=====================================================
Hi friend, can you recommend me how to contact the repair center that had been helpful to repair my xda mini s?
Please advise their contact information
Best REgards
Hendrick
Click to expand...
Click to collapse

Anyone got an HTC Taiwan contact - email preferably!

Hi Guys,
I want to produce some peripherals for the Ameo (X7500) and duly phoned HTC Europe just now. It seems that the only place that developers can get information is HTC HQ in Taiwan! Has anyone got a contact there? Or even is there an HTC person on these forums?
I require some pinout information only. Thanks Guys....
I have an address to write to by snail mail but that seems ludicrously slow!
If anyone from HTC is reading this maybe you can help?! After alll the more peripherals there are the better the sales of the unit itself! Plus some may work with other HTC units...

Service and Support [email protected]
Public Relation [email protected]

Cool, thanks man!

Reply already from Taiwan. The email has been forwarded to the correct Tech department who will reply with the details I requested! Woohoo - soon a decent keyboard!
Then thee device really can be used as a small substtute for the laptop in meetings and stuff!

Wow a RUBBISH reply from HTC Taiwan - I have replied again saying they are being stupid as they restric Athena sales due to limited peripherals and see what happens:
[FONT=&quot]Thank you for your inquiry.
Due to confidential reason, we're afraid HTC couldn't inform you relative pin-out information for the connector. However, here is another device which may meet your requirement. Please check our website as below. Hope it would be helpful.
http://www.htc.com/product/03-product_HTC_Shift.htm
We will update the news in HTC website (EU-English version) once this device has further launch/sales information in EU.
[/FONT]

After M8 I have M9. I am very content. About my opimion it is the beautiful and smart cellphone. I'm Yours suporter. Please receivere my best wishes. From Romania,with respect ! Viorel Banu.

[Q] No luck for HTC Wildfire

I got replay from HTC
''Dear Sergei,
Unfortunately old devices will not be unlocked this open boot loader policy is only for future releases, if you open the boot loader. It will invalidate your warranty still.
I hope that this information meets with your requirements, should you have any further questions please do not hesitate to contact us again.
If this response has resolved your query, and you have no further questions please close this ticket by following the link below. Upon closure of the ticket you will be invited to complete our Customer Satisfaction Survey which should take no more than 1 minute to complete.''
So no luck

fffffffffffffffffffffuuuuuuuuuuuuuuuuuuuuu

Unboliveble! I hate them now! Unrevoked only hope!
Sent from my HTC Wildfire using XDA App

Please read the following
Dear ......
Thank you for contacting us,
We currently don’t have information regarding which phones will be unlocked; Keep an eye on our official website and official social media outlets for announcements about which phones will be bootloader unlocked.
Please note that you can contact us via support line . For further details, please go to http://www.htc.com/europe/CA_Hotline.aspx, you'll find a toll free number that you can dial only from a landline.
Respect & Regards,
HTC Technical Support Team
http://www.htc.com
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number ......

dem012 said:
Dear ......
Thank you for contacting us,
We currently don’t have information regarding which phones will be unlocked; Keep an eye on our official website and official social media outlets for announcements about which phones will be bootloader unlocked.
Please note that you can contact us via support line . For further details, please go to bla bla bla, you'll find a toll free number that you can dial only from a landline.
Respect & Regards,
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number ......
Click to expand...
Click to collapse
I got the same replay, but then
" Dear Sergei,
Unfortunately old devices will not be unlocked this open boot loader policy is only for future releases, if you open the boot loader. It will invalidate your warranty still.
I hope that this information meets with your requirements, should you have any further questions please do not hesitate to contact us again.
If this response has resolved your query, and you have no further questions please close this ticket by following the link below. Upon closure of the ticket you will be invited to complete our Customer Satisfaction Survey which should take no more than 1 minute to complete."
So nothing for wildfire in the future

hehe. Glad HTC sent me a wildfire S as a replacement because their unlocking the bootloader on the newer devices

imlgl said:
hehe. Glad HTC sent me a wildfire S as a replacement because their unlocking the bootloader on the newer devices
Click to expand...
Click to collapse
how di you get a wildfire S as "a replacement" ?

i got this:
Thank you for contacting us,
Thanks so much for providing feedback, we hear your concerns. We value you as a customer and our goal is to give you a great experience with your phone. We're reviewing the issue and our policy around bootloaders and will provide more information in a follow up email soon. Thank you for your interest, support and willingness to share your feedback.
.......

imlgl said:
hehe. Glad HTC sent me a wildfire S as a replacement because their unlocking the bootloader on the newer devices
Click to expand...
Click to collapse
Tickle me curious... how?

Alex_GP said:
Tickle me curious... how?
Click to expand...
Click to collapse
I think it was because they failed to fix it twice. Then they lost it the 3rd time when they were meant to replace it for 4 weeks. Took 5 weeks for a replacement so I guess I got a wildfire S as a sorry gift.
Even better that it has only been out about a week in the UK

Who says its only Android that is fragmented? A look at all the replies by HTC CC shows it.

Well I guess that means we either find xtc clips or we move on to other, (preferably) non-htc phones.

cccccccccccccckkkkkkkkkkkkkkkkk

I was knowing this would happen the main reason behind this is network locked phones. If any1 gets the bootloader s-off they can easily flash radio and unlock the network and can use any sim card..

smokzye said:
i got this:
Thank you for contacting us,
Thanks so much for providing feedback, we hear your concerns. We value you as a customer and our goal is to give you a great experience with your phone. We're reviewing the issue and our policy around bootloaders and will provide more information in a follow up email soon. Thank you for your interest, support and willingness to share your feedback.
.......
Click to expand...
Click to collapse
I got the same first answer. I replied it didn't answer my question and I got the following answer:
Thank you for contacting us again.
At the moment there isn't more information available and the information I have provided is the latest available for your enquiry. I suggest to keep an eye on our official website and official social media outlets for announcements about the planning and which phones will be bootloader unlocked.
I hope that this information meets with your requirements, should you have any further questions please do not hesitate to contact us again.
If this response has resolved your query, and you have no further questions please close this ticket by following the link below. Upon closure of the ticket you will be invited to complete our Customer Satisfaction Survey which should take no more than 1 minute to complete.
Click to expand...
Click to collapse

I've been using a htc phone for the past six years, my wildfire was locked without my knowledge or permission and if it is not going to be unlocked it will be the last htc I buy.
Sent from the last htc phone I'll own using XDA App

The old devices will not be unlocked I think. Only the newer devices will be such as the wildfire S etc.

I think it's too much of a pain to unlock the bootloaders on the old devices as well, and I don't blame them, it's only a waste of more time and money.
If you want an unlocked htc then replace your old one with a newer and better phone....if you are too greedy for that, then use unrevoked.
That's the way it's always going to be, no need to blame the company for that. You would all do the same when it comes to more expenses.
Peace

Dethox said:
greedy
Click to expand...
Click to collapse
Lol. I stopped reading here.

I got an upgrade for free haha. Also I got another UPS package today from HTC. Looked inside and i have another wildfire haha.

OnePlus marketing strategy? (Anyone interested on being interviewed?)

Hey Guys!
I am writing dissertation about OnePlus marketing and their marketing strategy. My research is focused on consumer decision making process, the tipping point theory (invitational model of oneplus) and I am looking 3-5 people to interview. It doesn’t matter if you love or hate your OnePlus, all feedback is appreciated.
I am conducting the interviews on skype (only voice, no need for video communication), or if you are in Barcelona I can also meet you. I have no rewards to give to the participants, except the change for us to network and who knows in future do business together.
If anyone of you would be interested on having a quick chat on OnePlus, I would highly appreciate it. Also all the feedback about OnePlus and their marketing is highly appreciated.
With best regards,
Allar
( I used visit xda actively during my HTC Diamond and Touch Pro 2 days, but haven’t been here in a while, below my own phone history to those who are interested )
(Nokia 3310, Samsung sgh-e300, Nokia N80, HTC Diamond, HTC Touch Pro 2, Samsung Galaxy Note, Huawei U8350, HTC One, LG G3, Jiayu S3 and currently Motorola Moto X 2nd generation. )

I'd be willing to be a participant.. Pm me with details..
Sent from my A0001 using XDA Premium 4 mobile app

I'd love to help you out. Have owned both the oneplus one and oneplus 2 and have some interesting ideas for the company.

I'm from Madrid! We can talk about this in Spanish if u want!
Enviado desde mi Oneplus One mediante Tapatalk

Allarike said:
Hey Guys!
I am writing dissertation about OnePlus marketing and their marketing strategy. My research is focused on consumer decision making process, the tipping point theory (invitational model of oneplus) and I am looking 3-5 people to interview. It doesn’t matter if you love or hate your OnePlus, all feedback is appreciated.
I am conducting the interviews on skype (only voice, no need for video communication), or if you are in Barcelona I can also meet you. I have no rewards to give to the participants, except the change for us to network and who knows in future do business together.
If anyone of you would be interested on having a quick chat on OnePlus, I would highly appreciate it. Also all the feedback about OnePlus and their marketing is highly appreciated.
With best regards,
Allar
( I used visit xda actively during my HTC Diamond and Touch Pro 2 days, but haven’t been here in a while, below my own phone history to those who are interested )
(Nokia 3310, Samsung sgh-e300, Nokia N80, HTC Diamond, HTC Touch Pro 2, Samsung Galaxy Note, Huawei U8350, HTC One, LG G3, Jiayu S3 and currently Motorola Moto X 2nd generation. )
Click to expand...
Click to collapse
I can do but probably what's app or hangouts chat will be better for me. I am technology geek know quite well about this field

Thank you for the interest!
Thank you guys for the interest on participating in the interviews!
I have messaged all of you!
If anyone else is interested, please post here or message me!
With best regards,
Allar

i am ok with the interview

I can be of some help as well
Regards,
acervenky,
XPT

Let me know if I can help.. :&

#10
I can't do the Skype but please see my experience with OnePlus service below:
I have recently ordered several One Plus Two accessories from OnePlus. They sent the wrong items in the two packages that I ordered. I called their Help Line and had to wait for half an hour for someone to pick up the call. I also tried the Online Chat and my number was simply skipped over.
When someone from the OnePlus Support Line eventually answered my call, I was told to send photos and my issue would be given high priority. A ticket was opened for me and I replied with photos attached. No reply after a day so I called again and was told that my issue has now been given top priority and was asked to wait for 48 hrs for reply. After 36 hrs, there was still no reply so I called again and was told they couldn't get through to their logistic department.
As I needed to use the item immediately on my new phone, I re-ordered the item that was not sent in the original package while waiting for OnePlus to sort out the problem. That item was issued with a tracking number that Royal Mail (post office in the UK) can't recognise with the comment that it's a wrong number. I called the OnePlus Support Line and was told she couldn't get through to the Logistic Department but Royal Mail can't track item less than 500g. I then called Royal Mail and was told that items less than 500g CAN be tracked.
OnePlus then replied to my ticket to ask me to post photos again and showed me photos examples of DHL packaging with the delivery note. The thing is, Royal Mail packaging is different and it doesn't have delivery note. I can't produce the DHL package and delivery slip when they sent the items to me by Royal Mail.
Really terrible service. They have no idea how to provide service to developed countries. I have yet to use my new One Plus Two phone. I am waiting for the accessory (that never arrived) to start using my phone. Having read a few comments about phone defects, and with my own experiences of their terrible services, I am really worried if my phone is not working well.
If you have problem and require their service, you have to prove that they made the mistake before they will rectify it. The Support Line is very hard to get through. The instructions on the ticket are also not entirely clear. Expect a 3rd world service if you are from developed countries. Like the justice system in China, they have to be proved wrong, and wait for a long trial, before you get your justice.

Thank you for the interest!
Thanks for the increase and thanks also for the negative feedback. All feedback/experiences are welcome.
I am still looking for 1-2 people to interview. If you are interested send me a message or post here.
With best regards
Allar

Hi! I would be interested as well. Although my vocabulary is not that strong but i'm sure we would be able to have a good conversation. Hit me with the timings and details.
Sent from OnePlus One

Im willing to participate and help you with your marketing dissertation, I'm currently completing my marketing minor for my degree, and would love to dissect Oneplus' Marketing strategy as well, i find it very interesting.
Unfortunately Im in the U.S., so Skype might be difficult, but PM me if you need another participant, maybe Hangouts could work.
Best of luck with your study and research
Sent from my A0001 using Tapatalk

Would love to. How can I help?

ZTE Technical Contact Needed.

Hello,
I have a client out of Australia who has purchased 1,500 ZTE Blade A602 from Telstra. My company provides mobile device management for Android devices, and I need some assistance from the community. I need to get ahold of a ZTE employee who is either a developer or a technical contact who can put me in touch with a developer. We work with OEMs all over the world to provide our MDM services, but ZTE is new for us. I have successfully found contacts from Lenovo, Dell, and HTC in the past using XDA and I am hoping that I can do the same with ZTE. Please PM if you know anyone who could help. This client is going to purchased several thousands of more ZTE devices, so it is definitely worth ZTEs time.
Also, if this is not the appropriate place for this type of question, kindly advise, and I will move it to the proper thread.
Thanks in advance.

Never mind. ZTE announced today that they are ceasing operations. My client has decided to go a different route. Thanks, anyway.