So yesterday at school, my friend bumped my arm by accident and my baby jumped out of my hands and then fell straight down on the screen. I watched the whole scene in slow motion . I had the phone without a case, because I like my phone naked, so even though this may be foolish, its just the way I like it.
I am aware that there are other threads about getting the phone screen repaired, but my situation is different. I know some people say to just buy a repair kit online for $20 and just do it yourself, but I had an online chat with sprint and the customer service rep told me that if I went to my local repair shop, they would charge me $35 for a new screen, and that if I contacted sprint they would reimburse me because I was a loyal customer.
Just in case of this being false, I took a screen shot of the chat. So today I went to the store, and they straight out told me that they do no do repairs, and that I could file a claim and pay $100 for a new phone. But I'm not interested in paying $100 for a phone that is 14 months old. So I was wondering is this just a situation at this store, or do all sprint stores reject cracked screen repairs. If the later is true than I will just need to buy the repair kit.
Thanks
Just means they don't do repairs there. Only certain stores have techs on site. Call Sprint and tell them you need repairs and ask what the closest repair center is from you.
However I have heard that sprint is no longer repairing screens. I don't know though.
Robbsta said:
Just means they don't do repairs there. Only certain stores have techs on site. Call Sprint and tell them you need repairs and ask what the closest repair center is from you.
However I have heard that sprint is no longer repairing screens. I don't know though.
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Click to collapse
Funny thing is, the sprint customer service rep clearly told me to go to the location I went to, and I went on the sprint site and looked at the list of locations and the location I went to was marked as a repair center.
And I was wondering about that, I hope not
Ehh I wouldn't bother with sprint and whatnot. If your LCD still lights up and colors are fine then you just need a new digitizer which last I saw I think you can get them for $10 just look up the evo teardown (ifixit.com) and look for the link for the digitizer or just google evo digitizer and you will see it. Really easy to replace. The ease of replacing and the cheep price is what made me decide to go case/screen protector less
Sent from my PC36100 using XDA App
I have purchase 2 assembled sets for $50 shipped. New digitizer, LCD, and frame. Preassembled. Couldn't get easier. My sister in laws Evo was ran over multiple times and I was able to save it.
That's the pic she sent...
After I repaired it I ruu it to OEM. It has a 2000mah battery and just been on my wifi. I think I had a 160 hour up and a 2 hour awake time lol
PhxkinMassacre said:
Ehh I wouldn't bother with sprint and whatnot. If your LCD still lights up and colors are fine then you just need a new digitizer which last I saw I think you can get them for $10 just look up the evo teardown (ifixit.com) and look for the link for the digitizer or just google evo digitizer and you will see it. Really easy to replace. The ease of replacing and the cheep price is what made me decide to go case/screen protector less
Sent from my PC36100 using XDA App
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Click to collapse
Okay, I guess I will do it my self. I just went looking on ifixit.com and couldn't find evo digitizer, looks like they were just selling parts for apple products. Also what should I look for when, trying to find a good quality digitizer. Do they sell name brand ones? Thanks
I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.
Tripp-phpBB said:
I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.
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I was reading about that on ifixit.com, thanks
Tripp-phpBB said:
I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.
Click to expand...
Click to collapse
I did this the first time. Before you remove the digitizer take a hair drier and heat up the digitizer to loosen the adhesive. And if u buy just that part do not try to remove the inside layer of film from the new digitizer....complete fail
I bought an Evo off of Craigslist, and dropped it less than 24 hours later. I tried to replace the screen with a new one, and completed messed my phone up. I took it like that, with an unscratched screen that wouldn't actually work, to a Sprint repair center. In two days they gave me a replacement for $35. Your mileage may vary, but I basically got a new phone for $135, including the original phone cost. So psyched!
Halumian said:
I bought an Evo off of Craigslist, and dropped it less than 24 hours later. I tried to replace the screen with a new one, and completed messed my phone up. I took it like that, with an unscratched screen that wouldn't actually work, to a Sprint repair center. In two days they gave me a replacement for $35. Your mileage may vary, but I basically got a new phone for $135, including the original phone cost. So psyched!
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Click to collapse
I was told it was only $35 and then was told at the store that they stopped doing screen repairs. Your lucky, and when did this happen?
OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
Sent from my ADR6350 using xda premium
Avelnan said:
OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
Sent from my ADR6350 using xda premium
Click to expand...
Click to collapse
Haha. I was saying that my baby(my evo) fell out of my hands and went straight down landing on the screen. Meaning it didn't fall on the back or the side but straight down on the front.
Call it in as stolen. I broke my screen. Sprint said call the insurance. Before I did I sold it on Cl for 150. Paid the 100 deductible and had a brand new EVO in box in less than a day. Sell it as a black listed phone. For cricket.
Sent from my Evo using XDA App
mad82109 said:
Call it in as stolen. I broke my screen. Sprint said call the insurance. Before I did I sold it on Cl for 150. Paid the 100 deductible and had a brand new EVO in box in less than a day. Sell it as a black listed phone. For cricket.
Sent from my Evo using XDA App
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Click to collapse
Sounds very fraudulent, I'll think about it. Thanks
No what's fraudulent is that sprint is supposed to cover it, but they won't. Fight the system make it work for you.
Sent from my Evo using XDA App
It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
Sent from my PC36100 using xda premium
dgomez720 said:
It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
Sent from my PC36100 using xda premium
Click to expand...
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This.
I do courtesy repairs all the time if the customer has never had one before. We have some that try to be sneaky, but a quick check reveals all. Pretty women sometimes get a second repair.
Sunsparc said:
This.
I do courtesy repairs all the time if the customer has never had one before. We have some that try to be sneaky, but a quick check reveals all. Pretty women sometimes get a second repair.
Click to expand...
Click to collapse
Thanks, I guess I will bring it to a more (corporate) location, when I have time. Even though the place I went to was listed as a ready now sprint store, I don't thing they actually had a repair center because they were a reseller, but sprint branded.
dgomez720 said:
It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
Sent from my PC36100 using xda premium
Click to expand...
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Thanks, I will try this thanks
mad82109 said:
No what's fraudulent is that sprint is supposed to cover it, but they won't. Fight the system make it work for you.
Sent from my Evo using XDA App
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Can't argue with you on that one. If the other location won't fix it this will be an option.
Avelnan said:
OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
Sent from my ADR6350 using xda premium
Click to expand...
Click to collapse
I understood that right away, My Evo is my Baby to! Why would he have an actual baby in school? lol
I hope you guys get your phones fixed, I know how you feel.
Related
any one have a fix for the screen separation, maybe a guide to glue it down properly, thanks!
That's a manufacturing defect and would be covered by the warranty I would think. Take it back.
Sent from my PC36100 using XDA App
Someone posted a blow dryer method a while back, try to search for it. Not sure if it works well.
Or maybe it was for light leakage. Idk.
Sent from my PC36100 using XDA App
SharkUW said:
That's a manufacturing defect and would be covered by the warranty I would think. Take it back.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Outside the 30 days it would be an HTC warranty issue I was told from sprint, and has to be sent to HTC. Chances are you will get a refurbished phone in return(also told from sprint) if they don't fix yours. Not sure how long it takes or if you get a loaner phone to use while waiting for HTC. This is what I was told and have not sent mine in yet cuz my screen is just a little uneven and not really separating yet and hopefully it won't.. but I have read on this site some one used a hair dryer and a clamp. Try to search for it. Not sure how long that fix will work but it might be worth a shot if your outside the 30 days... like I said I was told this so maybe I just had a douche on the phone that didn't want to help...
I'd take a refurb over a rigged fix any day.
Sent from my PC36100 using XDA App
My fix is to use a case that covers the light leak on the bottom haha.
Until it's a serious problem I'm good with that.
yea i dont think its gonna be a problem i just hate that light leakage, and i dont want to take it back cuz i love this evo hardware 002 got it at launch
wow....so i just used a hairdryer like an inch away on high for about 3 min and pushed down really hard and then flipped it over and pushed down for about 30 seconds, seems to have worked, a little bit of light very minute shows but thats because of something else cuz when i push down on it i still see it, but yea awesome trick thanks!
I'm having the same issue with my Evo. After going back and forth with Sprint customer service, it was finally arranged that insurance will cover a new phone, but sprint will waive the deductible. So, I get a new phone from the Sprint corporate store when they get the next shipment in (hoping it's not preloaded with 2.2 ) I had my phone for about 40 days before I really noticed the problem.
sprink0281 said:
Outside the 30 days it would be an HTC warranty issue I was told from sprint, and has to be sent to HTC.
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lawl
You can file a warranty claim with Sprint. I did and it was free for my broken usb.
UrbanMuppet said:
lawl
You can file a warranty claim with Sprint. I did and it was free for my broken usb.
Click to expand...
Click to collapse
Wouldn't the $7 Asurion insurance cover screen separation issues?
redrazr7791 said:
Wouldn't the $7 Asurion insurance cover screen separation issues?
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Click to collapse
Yes, but nobody wants to pay the $100 deductible on an insurance claim for something that is a manufacturer defect and should be covered under warranty.
I would rather do that, than have to hassle with HTC and their 3-4 week turnaround. At least, that is what I have read on various forums.
dropped my phone from like 3 feet and this is what happened. luckily there is a place here in sac that can replace the glass for $100. i called in and they have the part. hopefully its legit.
saw the same thing happen last night. Kid told me today that sprint insurance doesn't cover screens anymore. Said they won't even look at an EVO if the screen is cracked. Is that true?
The Sprint store here doesn't cover glass screens. Best Buy has their insurance policy and they will cover cracked screens though. My friend just dropped his Evo and it cracked the screen, when he had someone repair it they accidentally punctured the LCD with a piece of the broken glass. He now has a fairly dead Evo, but the guy is willing to replace the parts next week when he gets them in.
It honestly is very easy to repair the digitizer and the LCD screen (Depending on which one you need).
I knew fairly nothing about the phone, I did a little research and bought the "Type 1" LCD screen for the HTC Evo. The connector was too small so I did more searching, I eventually found the right screen at GlobalPartsDirect. (Search google).
It has the Wide Connector that you'll need if you have one of the HDW004/3. I personally would open up the back of the phone and check the connector myself, If i were you.
It's an easy fix, only question, do you have the money to buy two from globalpartsdirect (They only ship in multiples). Then you're golden, plus, you'll have an extra LCD screen to repair your phone if it happens again.
alaman68 said:
saw the same thing happen last night. Kid told me today that sprint insurance doesn't cover screens anymore. Said they won't even look at an EVO if the screen is cracked. Is that true?
Click to expand...
Click to collapse
Wait what?? TEP doesn't cover screen glass??
Damn I dropped mine off my lap on concrete from sitting in a car, glass down and not one crack or mark. Got super lucky.
Which place in sac?
Does op not have insurance?
If so take the battery out and report it lost. Your gonna have to pay anyway.
Sent from my PC36100 using XDA Premium App
TEP no longer covers cracks over an inch in length. A small crack can get replaced because it is covered under normal wear.
alaman68 said:
saw the same thing happen last night. Kid told me today that sprint insurance doesn't cover screens anymore. Said they won't even look at an EVO if the screen is cracked. Is that true?
Click to expand...
Click to collapse
SilverStone641 said:
Wait what?? TEP doesn't cover screen glass??
Click to expand...
Click to collapse
No, they won't even look at it. I was told exactly that by the rep of the repair center I went to. "We are not allowed to even touch the phone if the glass is cracked." They will not fix it. I even offered to buy the parts myself and pay for the labor, and that is when I was told they can't even look/touch it.
tke0834 said:
TEP no longer covers cracks over an inch in length. A small crack can get replaced because it is covered under normal wear.
Click to expand...
Click to collapse
Whoever told you that lied to you.
rugedraw said:
No, they won't even look at it. I was told exactly that by the rep of the repair center I went to.
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Click to collapse
So then it's NOT "TOTAL equipment protection" It's more like "Equipment we feel like covering, protection"
SilverStone641 said:
So then it's NOT "TOTAL equipment protection" It's more like "Equipment we feel like covering, protection"
Click to expand...
Click to collapse
LOL
10char
error629 said:
Does op not have insurance?
If so take the battery out and report it lost. Your gonna have to pay anyway.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Got to love insurance fraud
Sent from my spaceship!
SilverStone641 said:
So then it's NOT "TOTAL equipment protection" It's more like "Equipment we feel like covering, protection"
Click to expand...
Click to collapse
Well, it's total equipment protection in the same sense that a bumper-to-bumper warranty covers your car. If your car's engine takes a crap on you and your car is under warranty, they will fix it. However, if there is a rock on the road and you go over it with your car and crack the oil pan, all the oil leaks out and then your engine gets seized, you wouldn't really take it to the dealer for a warranty repair, would you?
In that case, you would call your car insurance company which is where Asurion comes in.
Gravity is not Sprint's fault. However, I think they should fix the phone if you are willing to pay for it instead of having to find some 3rd party electronics repair shop to do it. If they did, then maybe people wouldn't be committing insurance fraud like DirtyShroomz mentioned.
See, if I drop my phone now again and I call Asurion, they will replace it and then refuse to give me coverage until a year passes by, since you're only allowed two claims per year. If Sprint would have fixed my phone for $100, I would have given them the $100 instead of Asurion and saved the claim for the day I lose it or damage it beyond repair. I think Sprint is actually losing revenue by turning away repair jobs from phones that fall under the "physical damage" category.
Correct, Sprint's coverage has never been accidental. They used to occasionally cover drops, but spills and water damage have always been out of the question. It's the reason I buy my phones at Best Buy. I don't have to wait for a rebate, and I can get 100% accidental (full submersion included) protection on my phone, with a loaner phone if it needs to be sent out. It's 10 bucks a month, but compared to a new phone it's not bad.
That being said, I don't have it on my Evo as I know how to change out LCD panels now.
Assurion covers it.
I called in Friday about a broken screen(the entire piece of glass was shattered) and I got my brand spankin new Evo on Monday
That screen replacement deal was good while it lasted. Had my TP2 screen replaced under TEP before selling ur on here. Well, actually they ordered me a whole other phone, as they had no screens in stock. Too bad they are so whack about it now.
I've seen official policy posted before. It's anything over an inch is not supposed to be repaired. But what the hell is the difference? 1" vs shattered screen, you still replace the same pieces right?
Sent from my PC36100 using XDA App
I always use a rubber. Its kept my phone in great shape.
Cracked mine a couple weeks ago, called insurance and next day had a brand new 004 not a refurb. I was very happy with that. Also they shiped me a battery ,charger and 8gb memory card but just wanted my phone back in return. Not a bad deal .
You don't have to buy in bulk...I have lcd and digitizers for sale together already. I sold one to.crucial on the forum and a back housing to another member
Sent from my PC36100 using XDA App
I have a broken screen as well. Anyone knows where I can send it in for repairs? I am not that good with small parts so I cannot repair it myself.
Soo I will start out by saying my phone has never been dropped and I rarely use the keyboard but I'm having two issues... first my screen and keyboard wobble quite a bit expectually when I'm using the screen to text etc and it squeeks a little two.... second problem is I have burned in images on my phone.. expecially where the text box and numbers should be in my mms program.. these are still visible if trying to watch a movie for example... so my quest is how will sprint handle this... are they going to make me shell out a 100 for a new phone.. or will the replace/fix it free of charge.. I do pay the 8 a month for insurance fyi.
Thanks for any help you can provide
Sent from my SPH-D700 using XDA App
I don't work for Sprint but your issues are ones I believe they would definitely charge the deductible for, if they agree to replace at all. Your problems arguably fall under 'normal wear & tear' since they don't hinder the normal operation of the phone. They're largely cosmetic.
DroidApprentice said:
I don't work for Sprint but your issues are ones I believe they would definitely charge the deductible for, if they agree to replace at all. Your problems arguably fall under 'normal wear & tear' since they don't hinder the normal operation of the phone. They're largely cosmetic.
Click to expand...
Click to collapse
I'll say this: I dropped mine, its cracked at the bottom comparible to a spider web, and it crashes when the screen turns off, which requires a battery pull/reinsert to get back on agan, and sprnt said they'll replace it for the $100 deductible.
Sent from my perfect epic
i wouldnt mention the loose hinge,, as they will tell you it is cosmetic. the screen burn on the other hand, is an issue that should be covered. i had a bad burnt in image on mine and they gave me no hassles what so ever. they wwanted to replace the screen, witch i would have been fine with, but they didnt have any that day, so they just gave me a new in box replacement. ymmv. prolly get a refurb.
see my thread at ppcgeeks about it...
http://forum.ppcgeeks.com/sprint-epic-4g/135478-anybody-wanna-see-image-burnt-my-screen.html
zanderman112 said:
I'll say this: I dropped mine, its cracked at the bottom comparible to a spider web, and it crashes when the screen turns off, which requires a battery pull/reinsert to get back on agan, and sprnt said they'll replace it for the $100 deductible.
Sent from my perfect epic
Click to expand...
Click to collapse
Funny they fixed mine for free, same issue
Sent from my SPH-D700 using XDA App
sceptor said:
Funny they fixed mine for free, same issue
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Policies have changed since then.
Sent from my perfect epic
zanderman112 said:
Policies have changed since then.
Sent from my perfect epic
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Click to collapse
indeed. i spiderwebbed an evo about 3 weeks ago. 100 dollar deductible. i couldnt get anyone to even touch it. i wouldve ordered a screen and put it in myself, but it wouldve taken 3 weeks to get, cost 50 bucks and who knows the quality from hong kong. asurion was 100 dollars and i had a bnib replacement on my porch the next morning.
austin420 said:
indeed. i spiderwebbed an evo about 3 weeks ago. 100 dollar deductible. i couldnt get anyone to even touch it. i wouldve ordered a screen and put it in myself, but it wouldve taken 3 weeks to get, cost 50 bucks and who knows the quality from hong kong. asurion was 100 dollars and i had a bnib replacement on my porch the next morning.
Click to expand...
Click to collapse
Nice, yeah I can't wait to get the new one. No more messed up hinge! And I'll probably get a case this time..
Sent from my perfect epic
why havent you gotten one yet? wasnt that like 2 weeks ago? like i said. the gfs evo got broke on a wed at 4 in the afternoon and the new one was there thurs morn...
austin420 said:
why havent you gotten one yet? wasnt that like 2 weeks ago? like i said. the gfs evo got broke on a wed at 4 in the afternoon and the new one was there thurs morn...
Click to expand...
Click to collapse
Haven't gone in yet we're going to a store that 1 hour away, and my family is busy most of the time. They also have to look at my mom's lg rumor touch. It drops calls all the time. And I know all they're gonna do is "update" the prl and send us off with it, well that's what they're gonna try to do I tried to convince her to get the intercept, but she wouldn't listen(that ws when we only had evo, epic, and intercept at sprint)
Sent from my perfect epic
Sorry to hijack but since its a TEP thread:
Will tep cover this?
Im gonna add a family line and get a new phone for me and give my epic to my mom, but the screen has 2 TINY chips (like . big) and I want it to be nice and perfect for her. I know screen replacement is free if under 1 inch, but will they replace it with such a little defect?
blu9987 said:
Sorry to hijack but since its a TEP thread:
Will tep cover this?
Im gonna add a family line and get a new phone for me and give my epic to my mom, but the screen has 2 TINY chips (like . big) and I want it to be nice and perfect for her. I know screen replacement is free if under 1 inch, but will they replace it with such a little defect?
Click to expand...
Click to collapse
They *should* since it is chipped. But you'll just have to go to a store and try it to be %100 sure.
Sent from my perfect epic
Screens are not covered anymore if they have to be replaced. You don't have to go into a store to make a claim with asurion. If you know that it can't be fixed by a tech then just make the claim online at asurion.com just like insurance sprint never has to verify what's wrong with your phone in order to make a claim.
Wtf they won't cover screens anymore? I mean my issue was over a few months ago but that's exactly what I'm paying for. If I have to pay a deductible of 100 every single time....that's borderline to making it worth cancelling insurance after 1 year because you can just do an early upgrade if your gold. Such bs
Sent from my SPH-D700 using XDA App
you guys do realize these are like 400 dollar devices. why is it a big deal to pay a $100 bucks for a bnib device with next day shipping?
Stores will not replace your phone anymore. Must go through asurion online.
I dropped my phone and cracked it. Took it to store and they said yea has to be replaced. Paid 100.00 bucks. Made claim Thursday, got phone Monday. When I made claim said they were out of stock.
I am careful with my phone so I only do the $4 service plan. No deductible this way and I don't drop my phone.
What's the 4 dollar service plan get you if no deductible?
Sent from my SPH-D700 using XDA App
Probably just in-store type repairs only. No lost/stolen and no screen replacement (due to being cracked).
That is my guess.
Milkman00 said:
Probably just in-store type repairs only. No lost/stolen and no screen replacement (due to being cracked).
That is my guess.
Click to expand...
Click to collapse
Haven't read it in a while but that should be it basically. Warrant/defect repair stuff.
Insurance would cover everything else (at least it would effectively, since they don't really care what is wrong if you are paying the deductible).
I dropped epic in parking lot and it shattered the screen. Bad day. So if anyone is selling one please let me know. I'd even take a bricked one. I just need a working screen. at this point I don't think it's worth it to use an upgrade on a epic 2.
i will be selling mine with broken screen and odined back to stock for $75 and my wife's which is on CM7 Nightly 45 for $200. I will give extra batteries (x2) and battery charger and a couple cheap plastic hard cases, screen protectors to anyone who buys both for $250.
troyolson92 said:
I dropped epic in parking lot and it shattered the screen. Bad day. So if anyone is selling one please let me know. I'd even take a bricked one. I just need a working screen. at this point I don't think it's worth it to use an upgrade on a epic 2.
Click to expand...
Click to collapse
Walk in to Sprint repair center. For 35 dollars you get a new screen. Some peeps with no insurance have gotten it too. Just try and come back and thank me.
gastricpenguin said:
Walk in to Sprint repair center. For 35 dollars you get a new screen. Some peeps with no insurance have gotten it too. Just try and come back and thank me.
Click to expand...
Click to collapse
Just did again today. Told me I need to replace it under insurance. 3 different repair centers. Same result.
Sent from my SPH-D700 using xda premium
JohnnyEpic said:
Just did again today. Told me I need to replace it under insurance. 3 different repair centers. Same result.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Key word in this is "again". I would assume they would only replace a screen once.
Sent from my SPH-D700 using Tapatalk
I called repair shops even searched online to replace the screen myself. Cost is $125 cheapest just for the screen. repair center told me to buy new phone. I'm on my to att to scope them out....
Speedin07si said:
Key word in this is "again". I would assume they would only replace a screen once.
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
Keyword is 'again' as in went to multiple stores with failed results. I've never repaired, fixed, or replaced my Epic. Its an original from Sprint two weeks after release.
Sent from my Transformer TF101 using xda premium
I had one Epic they replaced for free with some small cracks in the screen. Second one dropped and hit face down on concrete, I had to pay $100 to get a new one to replace that, that was with insurance.
A while ago there was a discussion about screen replacements under TEP. Don't remember exact details but they would only replace for less than "x" inches scratch and fewer than "x" scratches which don't touch the edges..etc etc.
Shattered screen is not a manufacturing defect or normal wear and tear so insurance deductible makes sense.
Sent from my SPH-D700 using XDA App
I sent my daughter's Epic Touch Galaxy 2 whatever in to Samsung. They replaced the screen for $160 including UPS shipping both ways which was cheaper than a lot of places were selling the screen uninstalled for. I think they do the older phones cheaper though. You might try checking with them.
Its if the crack is under one inch. But with shattered screens, your only option is to do an insurance claim, pay the $100 deductible and get a new phone sent to you. Its quick easy and fast delivery.
Sent from my Nexus S 4G using xda premium
The 35 dollar replacement is only for screen defects, it doesn't cover drops, or water damage... I got mine repaired for 35, but it was because the front camera had gone out, so it wasn't a drop or water.
Took my phone in today cause I can only hear people while I'm talking if I have the speaker on. I get there show them my phone and they say sorry we can't help you because I have the smallest crack in the world on the bottom left of my screen. I even asked if they could just fix it and I would pay and again they said no and that I need to pay 100$ for a replacement. I feel like that is extremly stupid and straight bull fresh out the ass. Sorry for the vent but it just seems like TEP isn't really total equipment protection -_-.
Sent from my SPH-D700 using XDA
Um... did you ask them to replace the screen or did you ask them to fix the earpiece?
What the hell does one have to do with the other?
Sent from my SPH-D700 CM9 ANDROID 4.0.4
Ear piece they said cause of the crack they can't do it
Sent from my SPH-D700 using XDA
CrfEpic4g said:
Ear piece they said cause of the crack they can't do it
Sent from my SPH-D700 using XDA
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Click to collapse
go to a different store i have dumb store near me they have the worst reputation and worst employees.
CrfEpic4g said:
Took my phone in today cause I can only hear people while I'm talking if I have the speaker on. I get there show them my phone and they say sorry we can't help you because I have the smallest crack in the world on the bottom left of my screen. I even asked if they could just fix it and I would pay and again they said no and that I need to pay 100$ for a replacement. I feel like that is extremly stupid and straight bull fresh out the ass. Sorry for the vent but it just seems like TEP isn't really total equipment protection -_-.
Sent from my SPH-D700 using XDA
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Yep thats sprint for you... they've changed their rules.. i no longer rely on "TEP" i just decided to use third party protection. At least when i got my Gnex i applied for the protection they offer monthly for the same price. No deductible.
That's what I was thinkig
Sent from my SPH-D700 using XDA
ÜBER™ said:
Yep thats sprint for you... they've changed their rules.. i no longer rely on "TEP" i just decided to use third party protection. At least when i got my Gnex i applied for the protection they offer monthly for the same price. No deductible.
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I'm curious what third party protection you used and how helpful it is in a situation like a damaged speaker or mic -- I had a damaged speaker and Sprint turned it around quickly at the store level which made me somewhat pleased with their service even if the in-store associates were awful (one was standing in the middle of the store and swearing up a store about how ignorant his last customer was and how disinterested he was in talking to them because they weren't buying a new contract). Sadly my mother didn't have the same experience with a cracked screen and actually gave up and just purchased a new Epic for less.
As much as my mother's experience was frustrating I don't know that I put it entirely on Sprint -- at my last job I did some work servicing PCs at a couple AT&T and Verizon stores -- from what I saw all the employees were pretty much the bottom of the sales barrel. They're rude, their conduct is horrible, and they have no customer service skills. They care about the next sale and nothing else.
I've been pretty pessimistic about the level of service in the industry as a whole as a result. If I'm wrong and there's protection plans that are worth it I'd love to hear about it.
-X
Well I believe their policy is to refer all cracked screens to the insurance which you need the $100 deductible. Seeing as you went in for a damaged ear piece. I can see their logic in the matter.
To work on the ear piece they need to take the phone apart. Seeing as the screen is already has a tiny crack. It wouldn't take much to further damage it. Why take the risk?
If they were to break the screen even more in the process of trying to fix the ear piece. Then the customer would blame the sprint store and want a new phone for free.
Seems to be logical for me. But this is just my opinion
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
I cancelled the TEP about an hour after I got my SERO plan.
- 2 Bunny
CrfEpic4g said:
Took my phone in today cause I can only hear people while I'm talking if I have the speaker on. I get there show them my phone and they say sorry we can't help you because I have the smallest crack in the world on the bottom left of my screen. I even asked if they could just fix it and I would pay and again they said no and that I need to pay 100$ for a replacement. I feel like that is extremly stupid and straight bull fresh out the ass. Sorry for the vent but it just seems like TEP isn't really total equipment protection -_-.
Sent from my SPH-D700 using XDA
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Try a different store. The store around me replaced the screen for free once after I had water damaged it accidentally, which broke the screen. Idk if they would've had I told them about the water damage, but that shouldn't matter. They also replaced my phone for free when I damaged one of the battery contact things that keeps it in place. I bet most of the stores in the area aren't as nice, but as long as you find one like the one I go to, they'll fix it for you.
Sent from my SPH-D700 using Tapatalk 2
I think its only a matter of time before there are layoffs at sprint. Just my 2 cents
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Speedin07si said:
Well I believe their policy is to refer all cracked screens to the insurance which you need the $100 deductible. Seeing as you went in for a damaged ear piece. I can see their logic in the matter.
To work on the ear piece they need to take the phone apart. Seeing as the screen is already has a tiny crack. It wouldn't take much to further damage it. Why take the risk?
If they were to break the screen even more in the process of trying to fix the ear piece. Then the customer would blame the sprint store and want a new phone for free.
Seems to be logical for me. But this is just my opinion
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
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When my cousin busted his epic the digitizer and glass was intact, the screen underneath was cracked and the corporate sprint repair center told me their policies changed because a repair tech cut his hand on a broken glass. I told him that makes absolutely no sense whatsoever, if anything the tech should have been disciplined for not wearing proper PPE, not take it out on the entire sprint customer base.
He agreed and told me to try a non corporate store
Sent from my Photon 4G via Tapatalk 2
Just gonna throw in my 2c on TEP.. I haven't had it since I've been able to find a used epic on craigslist for 100 bucks. I'm not gonna pay 8$ a month PLUS a hundred dollar deductible to get a refurb.
schnowdapowda said:
Just gonna throw in my 2c on TEP.. I haven't had it since I've been able to find a used epic on craigslist for 100 bucks. I'm not gonna pay 8$ a month PLUS a hundred dollar deductible to get a refurb.
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I've tried to explain this before but most don't understand what you just wrote
Sent from my SPH-D700 using xda premium
EQUIPMENT PROTECTION Reply
xjayman said:
I've tried to explain this before but most don't understand what you just wrote
Sent from my SPH-D700 using xda premium
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Exactly. You gamble that the phone has to break within 20 months or whatever, or you loose on the TEP deal (don't remember how much mine was before I cancelled it). Sprint wouldn't have done anything to fix my Epic anyway since the account shows that I'm using a Diamond, *chuckle*.
- 2B
Sprint M&Ps regarding S&R
Provided your handset doesn't have more than 2 cracks on the screen with both cracks no longer than 1" and no other physical damage to the handset, the Sprint TC should have replaced your screen without referring you to Asurion. The TC or LTC need to go into RSP on their PC station and reread the MP&Ps pertaining to S&R. I would escalate to the store's SM and if you don't get resolution from him/her, tell the SM you want to skip his/or her DM and talk directly to the ARD who is right about the DM.
I arrived at my 82 yr old relative's apartment 1/2 hr after some teen girls had 'asked to use the home phone' to report an emergency, they made their fake sos call, + managed to steal the cellphone!..............we reported it stolen + next day at sprint store the sales mgr replaced it w/ a much nicer model at no cost............true story.
Sent from my SPH-D700 using xda premium
sonarchist said:
I arrived at my 82 yr old relative's apartment 1/2 hr after some teen girls had 'asked to use the home phone' to report an emergency, they made their fake sos call, + managed to steal the cellphone!..............we reported it stolen + next day at sprint store the sales mgr replaced it w/ a much nicer model at no cost............true story.
Sent from my SPH-D700 using xda premium
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Then that means you are blessed with a nice manager lol
Sent from my SPH-D700 using XDA
TEP has always been pretty much useless. Why pay that much monthly and they still charge a deductible, plus you might get a refurb! I've seen good Epics on craigslist for that $100 they want to charge you...
My phone recently got sparkly clean, and broken, in the washing machine.
Cowboom.com has them for $80. They're finishing around $110 on ebay. So, there's 2 options where you'd even have some recourse if the ESN was bad, or whatever.
So, yeah, insurance really only makes sense if you think you'll break something in the time it takes to unbox a top of the line phone, activate it, and get it to your car.
As far as I can tell you're paying almost $200 no matter what, and $300 if you ever use it. You can get a Galaxy S II for $260 right now.
Now, obviously there are some people who it worked out for, so I don't need to hear how you got 15 "free" phones. It's a bad bet for most instances.