[UPDATED: 5/10/12] Sprint's Policy on Handling Rooted Devices - Epic 4G General

Here is the official document outlining their methods and procedures for handling devices with suspicion of root.

oo reary ??

so basically it's a "please don't root, but if you do...umm...well please don't"?

Seems pretty inoffensive to me. But the stuff about "schoolmarming" a rooter is ridiculous. I'd like to believe that anyone smart enough to find out about and root doesn't need a talking-to. I also doubt that rooted customers take up much of a support center's time overall. Of course, Sprint employees including Korey AKA WDM may say something else about that.

DroidApprentice said:
Seems pretty inoffensive to me. But the stuff about "schoolmarming" a rooter is ridiculous. I'd like to believe that anyone smart enough to find out about and root doesn't need a talking-to. I also doubt that rooted customers take up much of a support center's time overall. Of course, Sprint employees including Korey AKA WDM may say something else about that.
Click to expand...
Click to collapse
well, they don't want you to root for obvious reasons... tethering probably being the biggest one. Plus having to replaced bricked phones would be another. I can see their perspective... and instantly disregard it

Lol
Posted by Mr. Z's Epic 4G.

This is funny
Sent from my SPH-D700 using XDA Premium App

Appreciate the info but this does not seem to cover what it means if they open a ticket and note that the device is suspected of root. Now with this suspect of root does this then give them an out on replacing or repairing?
Again this is all coming from my experience of my local and only place to get service, threatening to blacklist my phone if he "suspected" root.
Here is the Emeryville, CA store number (510) 596-0930 Give them a call and ask if you can bring in your phone for repair if you have root. I bet you will get a "no"

CrippleB said:
Appreciate the info but this does not seem to cover what it means if they open a ticket and note that the device is suspected of root. Now with this suspect of root does this then give them an out on replacing or repairing?
Again this is all coming from my experience of my local and only place to get service, threatening to blacklist my phone if he "suspected" root.
Here is the Emeryville, CA store number (510) 596-0930 Give them a call and ask if you can bring in your phone for repair if you have root. I bet you will get a "no"
Click to expand...
Click to collapse
Print this pdf out and show it to them. Tell them it came from ISC in the "Service and Repair" section. If they ask how you got it, tell them it doesn't matter and that it is your job to know these things.
Yes it is noted that your phone is rooted, but like it says if there is an issue with a phone that cannot be fixed that will Advance Exchange it. No matter what. Trust me. If you have a problem just PM me and then I'll call.

Thanks for the info. The local reseller he wouldn't touch mine when she saw it was rooted. Mind you I took it in for the slider being loose and first thing she did was scroll through my apps and look for super user, then promptly showed me the door.
Sent from my Samsung Epic 4G.

I wouldn't even walk into a Sprint store without having first used ODIN to get back to 100% stock. I don't want to give any Sprint tech/rep an excuse to play the blame game with my device/account.

nikon120 said:
I wouldn't even walk into a Sprint store without having first used ODIN to get back to 100% stock. I don't want to give any Sprint tech/rep an excuse to play the blame game with my device/account.
Click to expand...
Click to collapse
For sure. My display went out and managed to Odin blind through download mode before going in for service.

tenaciousj said:
Thanks for the info. The local reseller he wouldn't touch mine when she saw it was rooted. Mind you I took it in for the slider being loose and first thing she did was scroll through my apps and look for super user, then promptly showed me the door.
Sent from my Samsung Epic 4G.
Click to expand...
Click to collapse
Who in their right mind would bring back a rooted phone expecting it to be covered/serviced. One with a working display for that matter.

You people are absolutely ridiculous.
I've been telling you all this for weeks now, and now korey posts one of the documents I was referring to, and you STILL choose to not only waste your time by going to stock, but making it harder for us to replicate and solve issues by not handing us the phone in the original environment when you found the issue. That can make it very hard at times to properly triage and repair a phone; think of it like forensics, a crime scene is only properly diagnosed when NOTHING IS TOUCHED.
So please, save me the frustration, and simply bring this doc in with you. And if they give you a hard time, tell them to look up the OTHER doc, the one that outlines which tier rooted phones fall in to (tier 2, btw, which dictates a $35 charge if you don't have TEP and free if you do. Which, hey, guess what, is the same ****ing tier as a nonrooted phone! Who would've thunk it!)
And to whoever says educating a customer is unneccessary because obviously they're smart enough blah blah blah...you're ignorant. Very very ignorant. Because no, I didn't get that customer that came in no less than SIX times with a bricked epic from just ATTEMPTING to root, actually ROOTED it for him, and flashed godamn srf, and yet still returned A SEVENTH ****ING TIME with a bricked epic. No, that definitely didn't happen. No way. There's just no way freaking way somebody who is interested in "hacking" their phone is actually an idiot. Nope.
Ridiculous
Sent from my SPH-D700 using XDA Premium App

squshy 7 said:
You people are absolutely ridiculous. "Oh! Well now that whosdaman said it!..." But that still isn't stopping you from being ignorant.
I've been telling you all this for weeks now, and now korey posts one of the documents I was referring to, and you STILL choose to not only waste your time by going to stock, but making it harder for us to replicate and solve issues by not handing us the phone in the original environment when you found the issue. That can make it very hard at times to properly triage and repair a phone; think of it like forensics, a crime scene is only properly diagnosed when NOTHING IS TOUCHED.
So please, save me the frustration, and simply bring this doc in with you. And if they give you a hard time, tell them to look up the OTHER doc, the one that outlines which tier rooted phones fall in to (tier 2, btw, which dictates a $35 charge if you don't have TEP and free if you do. Which, hey, guess what, is the same ****ing tier as a nonrooted phone! Who would've thunk it!)
And to whoever says educating a customer is unneccessary because obviously they're smart enough blah blah blah...you're ignorant. Very very ignorant. Because no, I didn't get that customer that came in no less than SIX times with a bricked epic from just ATTEMPTING to root, actually ROOTED it for him, and flashed godamn srf, and yet still returned A SEVENTH ****ING TIME with a bricked epic. No, that definitely didn't happen. No way. There's just no way freaking way somebody who is interested in "hacking" their phone is actually an idiot. Nope.
Ridiculous
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
Nice post.
Also .... am i the only one cracking up everytime i see one of those
"Siemens" ad on xda ?

tenaciousj said:
Thanks for the info. The local reseller he wouldn't touch mine when she saw it was rooted. Mind you I took it in for the slider being loose and first thing she did was scroll through my apps and look for super user, then promptly showed me the door.
Sent from my Samsung Epic 4G.
Click to expand...
Click to collapse
My slider is loose, its extremely annoying is this anything fixable by them?
Sent from my SPH-D700 using XDA Premium App

ac16313 said:
My slider is loose, its extremely annoying is this anything fixable by them?
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
If they have harvested parts, yes
Sent from my SPH-D700 using XDA Premium App

And allow me to reiterate, any trouble you get for a rooted device IN NO WAY IS A REFLECTION OF SPRINT. It is a reflection of the employee, and their laziness/ignorance/misconceptions. Fight them, because they are wrong.
Also, I cannot speak for 3rd party stores (your typical mall retailers). Not only do they sometimes operate under *slightly* different rules that I'm not privy to, but some of them frequently operate poorly and intentionally misguide you.
A classic and shockingly common example is sending us customers with liquid damage, telling them that we'll replace a liquid damaged phone for free if they complain enough.
Sent from my SPH-D700 using XDA Premium App

squshy 7 said:
If they have harvested parts, yes
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
Would they charge? If so how much? I'm not on TEP.
Thanks.
Sent from my SPH-D700 using XDA Premium App

ac16313 said:
Would they charge? If so how much? I'm not on TEP.
Thanks.
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
$35, but it is open enrollment this month so you can get tep added
Sent from my PG86100 using XDA Premium App

Related

Purposely brick a DX

Ok guys, weird question...my screen is totally scratched up, no idea how it happened, but I am really pissed off about it. Anyway, I have the best buy extra insurance (Black tie?). I want to brick my DX so they can give me a new one. ****ed up I know, but I am paying for it, so I might as well take advantage. How do i do, or what is the best way to make it irrecoverable?
If you bought the accidental plan, just drop in in a puddle. I told them i was gonna hack it when i bought it and they said no problem but if anything happens and I have to bring it in, I better make sure it doesnt power on at all.
Best solution, pop it in the microwave for a couple seconds. It will nit power on after that.
Sent from my DROIDX using XDA App
why don't you just tell them you lost it.. .
put it in a bowl and piss on it
gobbles23 said:
Best solution, pop it in the microwave for a couple seconds. It will nit power on after that.
Sent from my DROIDX using XDA App
Click to expand...
Click to collapse
bonus points if you do this and post a vid!
Better yet take fat dump on it put in a zip lock bag and take it out just before you bring it into the store then they wont even attempt to turn it on ja
Sent from my DROIDX using XDA App
bad4u6669 said:
bonus points if you do this and post a vid!
Click to expand...
Click to collapse
I swear I will do it, but I need to know if it will show any damage or whatever. Either this or I was thinking about telling them I dropped it and bash it with a hammer over a towel or something.
Breakthecycle2 said:
I swear I will do it, but I need to know if it will show any damage or whatever. Either this or I was thinking about telling them I dropped it and bash it with a hammer over a towel or something.
Click to expand...
Click to collapse
throw it out a high window, say you dropped it at your hotel on vacation. or just step on it till the screen breaks and say you sat on it. their not gonna ask for a 10 page essay inorder to turn it in...
bad4u6669 said:
throw it out a high window, say you dropped it at your hotel on vacation. or just step on it till the screen breaks and say you sat on it. their not gonna ask for a 10 page essay inorder to turn it in...
Click to expand...
Click to collapse
No, I get that, but I don't want them to repair it. I just want a new one.
When u signed up for the contract u agreed to have a new OR refurb at their discretion. You will be without your phone for 2to 4 weeks
Sent from my DROIDX using XDA App
zsg1313 said:
When u signed up for the contract u agreed to have a new OR refurb at their discretion. You will be without your phone for 2to 4 weeks
Sent from my DROIDX using XDA App
Click to expand...
Click to collapse
No I didn't BB gives you a loaner phone and a new device if they cant fix it. I have a backup phone anyway.
I'm not going to get into the morality implications of insurance fraud, but this is the kind of thing that makes protection policies expensive for the rest of us. Just something to think about.
Sent via XDA App on my Droid X
BBJohnnyT said:
I'm not going to get into the morality implications of insurance fraud, but this is the kind of thing that makes protection policies expensive for the rest of us. Just something to think about.
Sent via XDA App on my Droid X
Click to expand...
Click to collapse
Hes turning in the phone, so they are able to repair it and give it to the next person that breaks their phone. This saves us cost, because the other alternative is him reporting it lost and just keeping it.
You could always do the OTA then sbf 2.1. done brick. and you dont have to break anything, and now best buy and asurion will lower our insurance costs! jk
bad4u6669 said:
Hes turning in the phone, so they are able to repair it and give it to the next person that breaks their phone. This saves us cost, because the other alternative is him reporting it lost and just keeping it.
You could always do the OTA then sbf 2.1. done brick. and you dont have to break anything, and now best buy and asurion will lower our insurance costs! jk
Click to expand...
Click to collapse
I was just thinking about using the 2.1 SBF. I think I will go that route. They should just give me a new DX, no?
bad4u6669 said:
This saves us cost, because the other alternative is him reporting it lost and just keeping it.
Click to expand...
Click to collapse
No, the alternative is to just live with his scratched up phone. Any other "alternative" which gets him a new phone on the policy's dime (including reporting it lost), is a crime.
Sent via XDA App on my Droid X
BBJohnnyT said:
No, the alternative is to just live with his scratched up phone. Any other "alternative" which gets him a new phone on the policy's dime (including reporting it lost), is a crime.
Sent via XDA App on my Droid X
Click to expand...
Click to collapse
I am paying for a product. Why the hell shouldnt I? I didn't ask for anyones opinion man. Would you want to live with a scratched up $600 phone? Especially if you take care of all of your stuff?
Breakthecycle2 said:
I was just thinking about using the 2.1 SBF. I think I will go that route. They should just give me a new DX, no?
Click to expand...
Click to collapse
like it was said earlier, you might not get a new one. Doing the sbf will put you into a boot loop i believe, same thing thats been reported to happen to random people when doing the OTA...
Breakthecycle2 said:
Blow me dude..immature I know. BUt seriously. I am paying for a product. Why the hell shouldnt I? I didn't ask for anyones opinion man.
Click to expand...
Click to collapse
yes you did, in your first post! lol
yeah, its being shady. But so is rooting. Your breaching contract, just to remove bloat ware. Wireless tether for root users is also "stealing". List goes on and on. But thats why were here.
Forums arent the place for moral, political, or religious debate. Not trying to be mean, just keepin it real.
and if/when you get a replacement, may i recommend a screen protector....
Maaaaan all you have to do is say the on screen keyboard doesn't work its a software issue it only works when it wants to. Just remember The customer is ALWAYS right...I did it over the phone threatned to cancle my service and 2 days later new phone that was the droid 1 though. Id still take a fat **** on it though just so you can say you did it for conversation sakes.
Sent from my DROIDX using XDA App

n/a

well i was sorta jacked around yesterday, ill be a bit happier if and when i get my phone today. it's just all the mis info i was given that set me off. nobody seems to be on the same page with sprint. this was more of a rant video than anything. didn't expect it would piss off soo many sprint fans. oh well, life goes on. it's pretty common knowledge sprint has horrid customer service skills. i honestly had no idea the store i went to was a 3rd party because they only sell sprint phones and i was told before they are officially sprint, not some 3rd party rip off.
some really immature responses on the video, i expected better from adults. i have every reason to vent like most of you do.
Wow. Whine much? Not exactly end of the world situation there, and stepping on pile of crap is part of life.
Too long
Sent from my PC36100 using XDA App
Maybe sprint just doesn't like you. I hear at&t wants customers
Sent from my Evo
This service does seem bad, but why was it necessary to have the phone in 1 day? If you order it online it usually takes at least 2 days, probably more. Plus you already have your old phone, so what was the urgency?
I want my 5 minutes back.
dpriz said:
This service does seem bad, but why was it necessary to have the phone in 1 day? If you order it online it usually takes at least 2 days, probably more. Plus you already have your old phone, so what was the urgency?
Click to expand...
Click to collapse
To be a needy annoying customer
Sent from my PC36100 using XDA App
WAAAAAAAAAAAAAAAAA WAAAAAAAAAAAAAAAA
want some cheese with that wine
DirtyShroomz said:
To be a needy annoying customer
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
LOL
Sent from my PC36100 using XDA App
Move on. Vote with your $.
Yea this dude needs to get over himself unless he trashed his old phone one more day using it wouldnt have killed him.
this guy is an attention whore !
1 of his recent attempts
http://www.neowin.net/forum/topic/9...__p__593298636__fromsearch__1&#entry593298636
for those that notice the name
http://localhostr.com/files/5c655d/lol.jpg
I've delt with utility companies with far worse customer service skills than Sprint. Crying about it on YouTube solves nothing.
CheesyNutz said:
this guy is an attention whore !
1 of his recent attempts
http://www.neowin.net/forum/topic/9...__p__593298636__fromsearch__1&#entry593298636
Click to expand...
Click to collapse
Wow, "hey meet me at 12am, behind the grocery store, come alone and bring cash only" dude says "Ok!"
So this guy is full of stories huh.

Need to purposely permanently brick phone...

So... my girlfriend decided to spill water on my Droid 2 and thank god It did not have a battery in. I let it dry for a couple days and everything works perfectly fine but it seems that some liquid seeped into the glass screen and when it dried it left blotches that are covering the screen and annoying.
What I want to know and do is how to permanently brick my droid 2 and if my thought process is right.
Brick the phone, call VZW, get a next day air replacement, send the brick phone back. Everything ok?
Uh, you're thought process is very wrong. And technically that is fraud.
You're a real idiot to post this on a public forum. Especially one as well regarded as XDA developers.
1.) Slap dat hoe you call your girlfriend.
2.) Think about what you're trying to do(does it seem unfair, retarded, or just downright illegal?).
3.) Get the **** off of XDA.
Frauding cheapo.
Sent from my SAMSUNG-SGH-I897 using XDA App
What you are talking about IS considered fraud (as stated above), and XDA does not condone fraud. Please seek advice elsewhere. Thank you.
Besides, they can still tell there was water damage. There is a little dot near the sdcard that should be white with red x's. When it comes in contact with water, it turns completely red. If it does, your warrenty is completely void, even if the phone is bricked.
NiceGuysFinishLast said:
You're a real idiot to post this on a public forum. Especially one as well regarded as XDA developers.
Click to expand...
Click to collapse
Your might be right damn. Guess I should change my name from komputer freek so it does not match my bill when I call them...Wait. They won't know it's me.
timur525 said:
1.) Slap dat hoe you call your girlfriend.
2.) Think about what you're trying to do(does it seem unfair, retarded, or just downright illegal?).
3.) Get the **** off of XDA.
Frauding cheapo.
Click to expand...
Click to collapse
Phone still works perfectly fine. Just a blotched screen. Touch screen is 100 percent effective and nothing else is wrong. A cosmetic issue. Your right, hmm paying full retail for a phone does make me cheap.
orkillakilla said:
What you are talking about IS considered fraud (as stated above), and XDA does not condone fraud. Please seek advice elsewhere. Thank you.
Besides, they can still tell there was water damage. There is a little dot near the sdcard that should be white with red x's. When it comes in contact with water, it turns completely red. If it does, your warrenty is completely void, even if the phone is bricked.
Click to expand...
Click to collapse
Installing rom's voids your wArranty too huh? But anyway, never got to the dot that shows water damage.
kwheel596 said:
Uh, you're thought process is very wrong. And technically that is fraud.
Click to expand...
Click to collapse
So when people brick there phones and send it back like the countless topics have told them on this forum, where is this outlash calling fraud?
did you not have insurance on it?
botnryan said:
did you not have insurance on it?
Click to expand...
Click to collapse
In 10 years of owning a cell phone I have never lost, broken or spilled anything on it. So in my case, insurance for the most part would have been a waste. Also, insurance, unless it covers loss, is a fraud within itself.
My friends have never purchased insurance and have just strolled into the stores (VZW) and exchanged for a refurbished make.
But, yes, I should have gotten insurance.
Also, to the people who are claiming fraud, don't throw stones if you live in a glass house.
This is for all other purpose a phone modding/hacking forum. For god sakes there are stickies saying how to activate wireless tether for free.
Now to the butthurt people above me, I sure hope you are not using any of those patches or tether apps because "THAT IS FRAUD".
Examples :
orkillakilla said:
Try using the wireless tether for root users on the market
Sent from my DROID2 using XDA App
Click to expand...
Click to collapse
Illegal. You should pay VZW to provide you with the 3G hotspot tether app or wifi tethering. But yet you are telling people to use the free one, huh?
kwheel596 said:
According to some things that I have read, your Droid 1 needs to be running Cyanogenmod 6 in order for it to pick up Ad Hoc networks, which is what your Droid 2 puts out. If it is running that then everything I have read points to yes, you can tether the Droid 1 to the Droid 2.
Click to expand...
Click to collapse
Hmmm, so when you posted that in another topic, to the original poster, there was no problem to you, with him getting free wifi from his phone without paying?
I don't see why you're trying to defend yourself, what you're doing is commiting fraud, regardless of what you do you will be caught because of the cosmetic issue, now stop coming through the forum acting all high and mighty when you're doing something illegal, we don't want your kind here.
Oh, and voiding your warranty is not the same as commiting fraud, ones illegal, one isnt, now gtfo
Sent from my DROID2 GLOBAL using XDA App
Have you tried a hammer?
Sent from my MotoA953 using XDA App
Try getting a replacement. See how u get charged. Then u too can see the light flashing bright yellow to use caution when leaving ur phone in anyplace where liquid may come in contact with it.
Be glad it still works...
Look buddy, you can try to justify yourself however you want. The fact is, what your doing is fraud, and you shouldn't be asking people how to brick your device to get a new one. Plan and simple.
About the wireless tethering. I'm almost positive Verizon knows about these forums. They would be stupid if they didn't. Therefor I'm sure they know about the wireless tethering apps out there, THAT ARE ON THE MARKET NO LESS, and yet they don't try to get it shut down so they obviously aren't that worried about it. And don't you think if the wireless tether app was so illegal google would have taken it off the market? The way I look at it, I'm paying for UNLIMITED DATA, why should it matter if I share some with a computer.
Now go ahead and dispute this however you want (I know your going to), but you might as well go somewhere else cause you won't get much help here. Thanks
orkillakilla said:
Look buddy, you can try to justify yourself however you want. The fact is, what your doing is fraud, and you shouldn't be asking people how to brick your device to get a new one. Plan and simple.
About the wireless tethering. I'm almost positive Verizon knows about these forums. They would be stupid if they didn't. Therefor I'm sure they know about the wireless tethering apps out there, THAT ARE ON THE MARKET NO LESS, and yet they don't try to get it shut down so they obviously aren't that worried about it. And don't you think if the wireless tether app was so illegal google would have taken it off the market? The way I look at it, I'm paying for UNLIMITED DATA, why should it matter if I share some with a computer.
Now go ahead and dispute this however you want (I know your going to), but you might as well go somewhere else cause you won't get much help here. Thanks
Click to expand...
Click to collapse
OH I forgot that law that if someone knows you are doing something and they don't stop you it's OK. That's a new one, is that like the 15th amendment or something?
"Officer it's ok, I told my brother that I was going to rob this bank today at 12:30, he didn't stop me so you have no jurisdiction here".
komputerfreek said:
OH I forgot that law that if someone knows you are doing something and they don't stop you it's OK. That's a new one, is that like the 15th amendment or something?
"Officer it's ok, I told my brother that I was going to rob this bank today at 12:30, he didn't stop me so you have no jurisdiction here".
Click to expand...
Click to collapse
Yes well that's interesting logic. Anyways, I'm not going to waste my time here. Good luck with your fraud.
Sent from my ultra fast Liberated Droid 2
Stop talking about the people who root their phones and void their warranty that is bad yes, but completely software related. Has nothing to do with the appearence or the general ability of the phone to do all its tasks. As someone said above be glad it is not broken and live with it. Its your own fault it got "ruined".
Also, the market is run by google not verizon so anything posted their is out of Verizons hands. Still illegal and not saying its right but it is much more out of verizons hands.
And to answer your question there is no way to brick your phone to the point of it not working without Verizon noticing. Deal with it.
This thread is out of hand. Stop flaming. This topic probably doesn't break the forum rules, so if you think it's of questionable ethic, don't post, or report it and let the forum mod make the call.
EOF
Speaking of" unlimited data", didn't that turn out to be a lie?
Sent from my Squidlied Droid 2 using XDA forums app
I'm running stock jf6. Nothing illegal about that. Get on 4chan.
Sent from my SAMSUNG-SGH-I897 using XDA App
Voiding Warranty and Fraud
There's nothing illegal or fraudulent about rooting your phone in and of itself, all it does is void the warranty. However, if someone was going to root their phone, then unroot it and send it back to the manufacturer under the warranty, THAT would technically be fraud, but that's completely irrelevant in this case.
Why do you even need to brick it anyway? The spots on your screen seem like enough of a reason to try and get a replacement.
What you tell them of how it actually happened is all on you though.
komputerfreek said:
So...
What I want to know and do is how to permanently brick my droid 2 and if my thought process is right.
Brick the phone, call VZW, get a next day air replacement, send the brick phone back. Everything ok?
Click to expand...
Click to collapse
What this forum needs is a wall of shame thread for posts like these.
Sent from my Squidlied Droid 2 using XDA forums app

Rooting & Contracts?? From The Horses Mouth

Just spent an hour on the phone with Sprint, talking about my account. Awesome rep, really knew his stuff and helped me save some money on my bill.
Anyhow, I told him I wanted to talk to a supervisor and give the man props for being good at his job.
In passing, I brought up the threads on here about Sprint tracking rooted phones and cancelling contracts.
From the supervisor's own words:
"Sprint cannot and will not cancel a contract due to a device being rooted or modified. Sprint can only void the warranty. Also, they do NOT have the capability of knowing if a phone is rooted with out physically examining it"
Now, a certain troll started some BS here a few weeks ago about the OTA and Sprint knowing if you're rooted by whether you accept it or not.
THIS IS FALSE!!!!!!
"Sprint cannot force an end user to accept any updates"
End of Story!
Thanks, the dude on the other thread claims the he ran RUU, but I think he forgot to flash s-on, so that is how the sprint tech department knew that he had root. I was very shocked by his statement of packet sniffing and root checking etc.
EDIT: the other thread - http://forum.xda-developers.com/showthread.php?t=1137063
The other thread is an example of what happens when 16 year olds root their phone and thether xbox 360.
Now he got everyone paranoid, a day before E3d launch.
Boehner.....
Also under the Magnuson-Moss Warranty Act of 1975 if you are rooted only your software warranty is invalid (bootloop, and 4G key loss for example). If your USB port breaks they still have to honor the hardware warranty.
An exception is if you root your phone, load the wrong, or a defective ROM which causes the CPU to peg then overheat causing the CPU chip to China Syndrome into the system board.
i knew they couldnt cancel your contract b/c your rooted! thanks for the info hipkat!
cg 112358 said:
i knew they couldnt cancel your contract b/c your rooted! thanks for the info hipkat!
Click to expand...
Click to collapse
No Prob. I had him specifically say, with no uncertainty, you cannot be cancelled for rooting your phone and they cannot magically track whether you're rooted or not from a remote location.
Now he DID say that if you are abusing by having 45 gigs of data transfer a month, you are definitely getting a red flag, and I cited the post in this forum when I asked him about it.
From what Ive heard the new phones will be have an OTA with a boot loader. I have also seen that you can uninstall sprint apps on the new EVO 3D without root. This, to me, says that sprint will have to be ok with rooted phones whether they like it or not... Also, if someone is using that much data, that someone needs to lift their head up and put the damn thing down for a little while.
Deep down, I think we all knew this to be true. That other dude was just careless
curl2k1 said:
Deep down, I think we all knew this to be true. That other dude was just careless
Click to expand...
Click to collapse
+1. I think we all knew too, but it was a little scary tho, lol. Thank you Hipkat! That will make me sleep a lil easier.
Sent from the Evo using XDA Premium
People believed that guy? Lol
Sent from my Nexus S 4G using XDA Premium App
kthejoker20 said:
The other thread is an example of what happens when 16 year olds root their phone and thether xbox 360.
Now he got everyone paranoid, a day before E3d launch.
Boehner.....
Click to expand...
Click to collapse
+1 for boehner lol
Sent from my PC36100 using XDA Premium App
Thanks for this OP. I knew the story didn't sound right. Me and my rooted phone are safe.
DirtyShroomz said:
People believed that guy? Lol
Sent from my Nexus S 4G using XDA Premium App
Click to expand...
Click to collapse
I don't imagine a lot of people actually *believed* him, persay, but it was just enough to put that little thread of doubt in your head...
DirtyShroomz said:
People believed that guy? Lol
Sent from my Nexus S 4G using XDA Premium App
Click to expand...
Click to collapse
Sadly, I saw a few asking how to unroot and s-off.
DirtyShroomz said:
People believed that guy? Lol
Sent from my Nexus S 4G using XDA Premium App
Click to expand...
Click to collapse
right... lol
mattykinsx said:
Sadly, I saw a few asking how to unroot and s-off.
Click to expand...
Click to collapse
Which is EXACTLY why I put this thread up. I just got tired of seeing this fear mongering being spread over the forums, and since the rep I was talking to was super cool, and knew just how to hook me up on my account, I knew he'd be a guy to ask, then when I talked to his supervisor, I just laid it out with a direct question; "Will Sprint cancel an account because of a rooted device and can you see if my phone is rooted from a remote location?"
Well, now y'all know the answers
Do you know how many people would be purposely rooting their phones just so that they could leave Sprint without an ETF? Especially the week iPhone 5 drops?
HipKat, when I get back home to my PC, you've got a push on the "thanks" radio button from me coming. All these trolls come in here to stir up trouble. They must work for AT&T or summin'.
Sent from my PC36100 using XDA Premium App
Thanks, man!

Ridiculous Policing.

So it's odd to me how phone forums get locked and policed based on certain policies yet are totally contradicted in themselves.
For example, insurance fraud or any kind of proposed dishonesty is frowned upon and closed. Yet tutorials on how to root and unroot (which is mainly done to return a phone or for advanced in house tecnical assistance) is considered ok.
Yes, I'm rooted. And, yes I'm running a custom rom and love the freedom to do so. But to unroot and hide the fact that I was originally rooted for purposes of tecnical support or phone replacement purposes poses the same illegitimacy as the aformentioned example. Couldn't one argue that anything can be done for "development sake."
Now I haven't actually had the need to unroot (knock on wood) and am greatful to know how to do so. But, how is this different from all the other so called immoral threads.
No, I'm not flaming, nor am I affliated with any posters on here in anyway. I just think it's ridiculous that some posts are considered some kind of breech of morality that seem to lie on the same grounds as those that aren't.
P.S. I own my phone legitimately.
Sent from my PC36100 using xda premium
There was a court case against Apple for jailbrwaking the iJoke phones. The person won against Apple and the courts said the only way they could deny warranty on any phone was if Apple gave them away for free, but since they make customers pay for the phone, it is the customers property to do as they wanted and that jailbreaking in itself could not void warranty.
Search online, it is all there.
Sent from my PC36100 using XDA App
Insurance fraud is deliberately breaking your phone in order to get a new free replacement. This is a criminal offence.
Rooting/unrooting is not a criminal offence.
Spot the difference?
I do and as mentioned am not affliated with any of that illegal activity as some might be.
But to me it's all illegal.
The intent is still the same. Just my opinion. The phone is being modified in a way not intended by the manufacturer.
Not looking to get banned as I haven't been to date.
I enjoy the benefits of the devs on here.
Sent from my PC36100 using xda premium
aerajan said:
I do and as mentioned am not affliated with any of that illegal activity as some might be.
But to me it's all illegal.
The intent is still the same. Just my opinion. The phone is being modified in a way not intended by the manufacturer.
Not looking to get banned as I haven't been to date.
I enjoy the benefits of the devs on here.
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
You don't even have to unroot to have your phone fixed at sprint. People do it just in case. And I don't care how HTC wanted me to use this phone. I paid 500$ for this and I have every right to do what I want with it.
Having trouble with AOSP? http://forum.xda-developers.com/showthread.php?t=1295702
Rooting is not illegal.
Sent from, sent from...me.
Dear Mr scotsman I'm not the one who broke the phone! I have the phone as payment for rooting his new phone (I offered ten bucks for it but he said just keep it) I just wanted to know if it could be used as a phone. Maybe you should have read what I wrote instead of accusing me of insurance fraud. Now my friend who dropped the phone you can accuse of many things and he would be guilty of most of them. If you had a problem with the post you could have first answered my question. then let me know i couldn't talk about fixing broken phones before shutting the first one down so I wouldn't have had to start a second one. Thanks to those people that did answer my question i appreciate it
Sent from my PC36100 using Tapatalk
L_B_J_1 said:
Dear Mr scotsman I'm not the one who broke the phone! I have the phone as payment for rooting his new phone (I offered ten bucks for it but he said just keep it) I just wanted to know if it could be used as a phone. Maybe you should have read what I wrote instead of accusing me of insurance fraud. Now my friend who dropped the phone you can accuse of many things and he would be guilty of most of them. If you had a problem with the post you could have first answered my question. then let me know i couldn't talk about fixing broken phones before shutting the first one down so I wouldn't have had to start a second one. Thanks to those people that did answer my question i appreciate it
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
I suggest you re-read my posts. I never accused anyone of insurance fraud.
I said 'DISCUSSION OF INSURANCE FRAUD" is not allowed. See the difference?
EDIT: In fact, let me quote my exact posts, to make it clear:
the_scotsman said:
Discussion of insurance fraud isn't allowed here.
Click to expand...
Click to collapse
the_scotsman said:
I closed the last one for a reason. And yet you start another one?
NO DISCUSSION ABOUT FRAUD, OR QUESTIONS ABOUT FRAUDULENTLY OBTAINED/DAMAGED PHONES.
Click to expand...
Click to collapse
We weren't discussing insurance fraud!!! READ THE POST
Sent from my PC36100 using Tapatalk
All I wanted to know is if it could be used as a phone again
Sent from my PC36100 using Tapatalk
aerajan said:
But to unroot and hide the fact that I was originally rooted for purposes of tecnical support or phone replacement purposes poses the same illegitimacy as the aformentioned example.
Click to expand...
Click to collapse
I have my EVO rooted. Once in the past I unrooted it to bring it to the store. I did absolutely not do anything immoral, unethical or illegal. The USB port stopped charging and actually pulled partially out when I unplugged the phone. There is a known problem with the EVO that this can happen so the phone is covered under the manufacturers warranty. I did not want my account flagged for rooting so I unrooted it before I brought it in for service. The very first thing they did when I walked in the store was unlock my phone, and asked if the phone was rooted (I think they asked because it looked different- I use launcher pro). There is no way that the USB port problem was caused by rooting. Is anything I did illegitimate? No. I only did it to avoid problems in the future. If you brick the phone you can not unroot for a replacement, you would have to claim it was damaged in another way, which would be fraud. The only unethical unroot I have seen people doing is losing their RSA keys and unrooting then claiming 4g just stopped working, but those threads are often flamed by people that think this is wrong.
All you had to do is say no it can't. I say thank you and I move on, its that easy. Good day sir
Sent from my PC36100 using Tapatalk
L_B_J_1 said:
All I wanted to know is if it could be used as a phone again
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
And that is my point. We don't allow discussion of phones that have been obtained/replaced by means of insurance fraud. I know you are just asking a question, but it's a question that is about a phone that was replaced with a new one by a fraudulent insurance claim.
L_B_J_1 said:
All you had to do is say no it can't. I say thank you and I move on, its that easy. Good day sir
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
I don't know the answer...though I could hazard a guess.
Anyway, end of discussion.
That's all I was looking for... I wish you would have put that in my first post. But thanks for the clarification
Sent from my PC36100 using Tapatalk
WOW, I love threads like this. Someone gets their feelings hurt and wants to argue with a moderator..hahaha
Word of advice to the OP, you're not going to win this one! Scotsman has the rules on his side and he holds all the cards...just saying!
On the other hand, Scotsman I see you haven't sold that HD2 on eBay like you said you were going to do....has the price come down on it or are you firm on 300?
aerajan said:
Yes, I'm rooted. And, yes I'm running a custom rom...
and love the freedom to do so. But to unroot and hide the fact that I was originally rooted for purposes of tecnical support or phone replacement purposes poses the same illegitimacy as the aformentioned example.
Click to expand...
Click to collapse
It is not about hiding the fact it was rooted, it is about re-installing the stock ROM so Sprint repair can do a proper diagnosis. I'm sure step one of the troubleshooting manual says something like:
1. Is the phone software correct and up to date?
Which is why Sprint doesn't care that you are S-OFF, and why they have to install the latest version of the ROM if not already installed.
KJ

Categories

Resources