Database Users

Will they Replace my fone

Hey everyone i have a quick question i see evryone getting new replacement fone so i have a ques my fone have
1 alot of wear and tear
2the white sticker have some pink
3my button are faded
3i had it since it came out
4i been a customer since 2002
5.i already told them i having problem getting call whitch i them (in my apartment] lol
plz help while i track my auntie to me as a speaker back on our "account" because tmobile change their policy again
MOST IMPORTANTLY I SEE A VOID SIGN BY THE Camera lens WTF

The pink sticker indicates water damage so if you try to exchange it they will most likely charge you an out of warranty fee.

Water damage will screw you no matter what... so next time you decide to take your phone for a swim... its probably not a good idea
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lol you and yo pixs duprade ok thx for the fast reply i had that problem before but i never took my fone by water. well not the back of my fone. i know the battery never been wet. u think i can put the sticker from my dash on my wing??????? and wat that void mean by the camera lens. am i screw?!?! i have that 5.99 insurance but i refuse to pay 110 when i only pay 100 and i haven't been "jack" yet. i am tired of people tlk about the outside when the software on it is so bomb

well, I guess you can try to switch the little stickers and see if you can get that to work. I'm sure alot of us will be interested to know if that works.\
I've dropped phones into toilets more than once, pools... i've also been pushed into pools with my phone on me, and I've also fallen into lakes and the ocean with the phone in my pocket.
I ended up having to buy a new one everytime... so if that works out for you, I'm sure alot of people would be interested in knowing how to get around that water damage sticker.
Water damage is like automatic denial of anything by customer service... so if you can get around that, maybe you'll have luck replacing it. Let us know what happens.

No they examine the phones when you ship your old one back and most of the time they still catch the water damage and charge your account. They refurbish the salvageable ones and pass them back out to customers who have not voided their warranty. I used to work for one of the retail stores and I've seen people try everything from peeling off the sticker to claiming it was only from humidity on a tropical vacation. Best thing ever though was a guy who thought his phone was waterproof because it was yellow. I'm not even kidding. Gotta love the Nextel customers haha.

well there no water damage so i think i can get away, but their wasn't a sticker on my dash so i have to find another. I was told by a pda rep who seem so amazed by me living in los angeles (that another story) that he will put notion so i won*t have to worry lol. I kno about nextel lol when i had a side job working for a retail store. they have strict rule. i mean we could lose our jobs if we give user extra ringtones. but that was about 3 or 4 yr ago. anyway i am sure i will get a new fone. But no one have a sucess story????? anyway i keep everyone updated!!!!
edit: the yellow and black rugged nextel is not waterproof????? lol

Well yeah some people have gotten away with it. I did say "most". It's just luck though, whether they determine it do be under warranty or customer damaged. If the sticker is pink though some kind of moisture had to have come into contact with it. The sticker itself doesn't really matter, not all phones even have them. They look inside the phone and can tell if it's been exposed to liquid. Now if it's just barely pink and you maybe just splashed a bit once and no moisture really got inside the phone you might get away with it. This is all T-Mobile info by the way, I never worked for Nextel, that story was courtesy of one of my co-worker's previous jobs.

90% of phones have a water damage indicator sticker inside the phone. It's very rare the outer one is tripped and the inner one isn't.
There's absolutely no way to tell what actually triggered the sticker (was it thrown into a pool, or just taken into a cool house from being outside in the heat?) and there's no way to know if water damage is responsible for a phone acting up, so they simply void the warranty on any phone that's had it's sticker tripped. This comes direct from the phone manufacturer, btw, not the carrier.
I don't know T-Mobile's policies exactly, but with Verizon if you somehow manage to get a water damaged phone (or one with a tripped indicator) exchanged under warranty, they will bill you the full retail price of a brand-new phone for your refurb. So you might want to think twice about trying to sucker a store rep.
$110 insurance deductable is a lot better then a $400 charge on your next phone bill!

lose the phone then

hello?
t-mobile??
yes... someone stole my phone...

and then they gave it back but i think they dropped it in a toilet...

lol i think i am screw

aron4588 said:
Hey everyone i have a quick question i see evryone getting new replacement fone so i have a ques my fone have
1 alot of wear and tear
2the white sticker have some pink
3my button are faded
3i had it since it came out
4i been a customer since 2002
5.i already told them i having problem getting call whitch i them (in my apartment] lol
plz help while i track my auntie to me as a speaker back on our "account" because tmobile change their policy again
MOST IMPORTANTLY I SEE A VOID SIGN BY THE Camera lens WTF
Click to expand...
Click to collapse
With all the above- you will be charged a OOW fee (out of warranty). For T-Mo it should be $100
If they don't (which is highly unlikely) you are a very lucky man/woman. You and me need to go to the track..
About 6-8 months ago I sent in a (perfect) phone that had a earpiece speaker going bad. -Stupid me could have fixed it for about $10... Sent it in under "warranty" to T-Mo and was hit up with a $100 OOW fee.
Stickers were WHITE- ALL of them... (There are stickers INSIDE the phone as well) I know this as I had it apart... Took pics... Thing is I can't tell T-Mo that as opening the unit would officially void the warranty as well.
Don't have kids- always retain possession of the phone, and have never dunked it in water. In addtion I sheild it from the rain- protect from temp changes... In other words "baby" the phone to the 9th degree...
Best of luck to you- but at the least you're looking at a $100 OOW fee- if phone is in warranty.
So far as claiming it lost or stolen- when it is NOT... Alot of times you will be required to fill out a police report- and the cops /judges aren't "cool" with filing false reports... Besides that there is something called karma to consider..You fill a false report- next day something bad happens..
.

just a little update i got my new wing and it been around two week and no letter or fees...
here wat i did
1 call them about a frezzeing problem and call keep going and i can*t end the call which is true..
2 the nice dude put all the noation
3 i told him that that the sticker was white but it was falling off cuz it slide against the battery. he look at his wing and notice that also
3 he put a little note to the warehouse about the sticker, so dnt mark me down
4 i removed the sticker
5 my fone come
6 i put a note in the box stating the man on the fone said tell u that the sticker was falling off and provided my email
7 after two week i post a update on these forums
8 since my fone was never around water i doubt it will never charge me
9 i jump around like a little kid
10 i buy a sidekick lx
11i request a developer key
12 sorry getting off topic.. that basiclly now it all went down... my fone never had real water damage accept for a little peice of cotton that lie on me... but if they do charge me i have the money ready
no i am not lucky just special

.
aron4588,
The charge may come in the next billing cycle.
On the nice dude noting "pinkish" sticker coming off. It is common practice for persons who have heard the sticker is supposed to be white, to remove the sticker if it's not.
The refurb center has the last word- if they say water damaged, etc- you get charged...
Best of luck to ya... if you don't get charged you and me need to go to the track ... You pick a couple of horses /dogs for me.
.

ive sent my phone back at least 10 times while it was still under warrenty to get the "best" refurbished phone they would send me. the first one had radio problems, dropped calls, things like that. they sent one every time, though with some, if little hassle. some of the phones they sent couldnt be clocked over passed 260 so i kept sending them back. got the one i wanted. all good
running touch it
overclocked at 273

HTC diagnosed 'Newton Rings' not on warranty

I'm very disappointed about HTC Germany.
Over sudden, my touch screen no longer responded. Device is still under warranty, but HTC refused to repair it w/o charge. They want Euro 178.00 which is unacceptable. I have paid Euro 600.00 for this great device and cannot afford to pay extra 178.
They diagnosed a "Newton Ring" (shadow on the screen).
I have sent them a complaint, but they insist on not repairing it under warranty.
Does anybody have experienced such behavior of HTC before or had a similar problem (Newton Ring) and got it solved under warranty?

hi,
i have the same problem. yesterday i got a letter with the invoice (178,-€)!
i dont know what to do!
i m very disapointed.
g
f

I gave up
I finaly gave up and paid. Better than having a piece of junk.
I immediately flashed it with Dutty 6.5 Muchos and I'm now very happy with the performance:
No more freezes, Battery lasts much longer now.
After I have protested, they stated that they will re-consider and provide me with an answer the next few days. One week later I received a letter explaining that this damage was caused by too much pressure on the screen.
I was always carrying it in by back pocket. I sure will change my behavior now.
But like I mentioned before, I'm very impressed by the new ROM - much better than the original shipped ROM.

what is the newton ring. I have a small water type mark that comes up now and again if the weather is really hot.
cheers

Newton Ring
As per wikipedia: http://en.wikipedia.org/wiki/Newton's_rings
Its very technical, however in my case it was a damage below the top layer of the screen. I could not use the touch screen at all. There might be some minor damages of that nature that still give you a chance to get a feed back from your device. - I couldn't. It was a total damage. They had to remove the top layer and re-install a new one.

got the same problem, wont get covered under warranty, and my HD is only couple months old. Any one know how to take front digitizer off?

Since yesterday evening i've got for the 2nd time newton rings on my phone ffs!
The first time the've placed it under warranty, now i'm going to try to get a new phone. I'm sick of it.
It was a newton ring of about 2cm x 3cm. Now it's even worse!
2.5cm x 7.5cm
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*highres picture*
See this URL....
I'll let you know of my findings with HTC

Wow, that looks nasty! I`ll keep my fingers crossed for you!
Keep us posted!

I've had this issue too. I've let the repair center (Arvato Services in Germany) send the unrepaired device back to me and repaired it myself after getting the digitizer on eBay. Unfortunately the display broke when I tried to remove it from the front cover (to attach the new digitizer), so I had to get another display on eBay too.

hmm to bad
But it looks like HTC is going to repair my blackstone under warranty
Got an email back from them this afternoon. I'm going to call them tomorrow.
I'll keep it updated!

if they dont do it under warrenty y not just replace the screen and digitizer yourself.

r8zer said:
if they dont do it under warrenty y not just replace the screen and digitizer yourself.
Click to expand...
Click to collapse
Now the're still repairing under warranty... read my posts....

I've had contact with HTC customer support today, the're going to pickup my blackstone tomorrow and repair it. As long at is isn't heavily scratched (it isn't) it's going to be repaired under warranty

I had it with my first blackstone, and HTC said it wasn't covered by warranty claiming I had used too much pressure on the screen, offering to charge me an extautionate amount to repair it.
I looked online an it appears to be common amongst HTC phones, possibly due to it over heating by being used when charging (ie using Tom Tom in the car) causing the screen to warp.
Some people have had it replaced under warranty in other countries, but HTC in the UK were adamant that it was my fault.
I've used PDAs for the past 7 years, so I know how to be careful with them. I never put things in my back pocket anyway, only in my front pocket, display against my leg, taking it out if I sit down and never putting anything else in the same pocket. I never dropped it, used my fingers rather than the stylus (as I've had the stylus scratch the screens on my previous PDAs after years of use) so nothing hard against the screen.
The only thing I have done is use Tom Tom in the car while charging in the blackstone specific cradle, which makes the phone get rather warm.
The Newton ring only showed up under fluorescent light.
HTC service desk were less than useful, they didn't bother to contact me to say they wanted to charge me, and their use of english on the phone was very poor.
I'd got the phone through the Carphone Warehouse, so took it back to them to see if they'd repair it under warranty. The phone was also having radio problems, I could be 300 yards line of sight from a network mast and not be able to make a call even though several bars were showing. It would flip between gprs and edge, HDSPA would normally be fine, but in places where other phones had full bars, mine would often have none.
They sent it to HTC who returned it saying "No fault found"
Absolutely useless.
Thankfully I had insurance so claimed on that (£30 being a heck of a lot more reasonable than £176) and got a new phone the next day.
If I hadn't had insurance, I'd have taken HTC to trading standards.
Great product, terrible company.

Yesterday i've got my blackstone back from repaire service. It's repaired under warranty, and i've got a new screen for de second time.
I've order a case to put my blackstone in to protect it... let's hope that will keep the newtonrings away!

Very easy, in Europe due to a directive which has been transposed into national laws, your vendor gives you 2 years legal guarantee (unless you bought it from a private non-merchant person). So, HTC does not have to do the repairs for free for you but your vendor has got to come up for it. It's as easy as 1 2 3. Turn against the vendor, not HTC.
Where I live, they have 1 month time to repair it, otherwise you can return the rest of the accessories (cables, CD, etc. which came with the product) to your vendor, who must then give a full refund on the original price. That's even easier during the 1st 6 months after sale. So, check out your legal situation first before paying sth. In case of doubt, counsel at the local consumer union.

This is why I only get contracts directly through the phone operator and not through a vendor like phones4u / carphone warehouse and always get insurance.
I had umpteen sony ericssons replaced under warranty with orange and they simply send a handset out within 24 hours no questions via courier. Under waranty the excess on insurance is waivered but it jsut means you don't have to wait up to a month for a replacement.
Also had to claim on insurance for a broken digitizer and that was again sent out within 24 hours.

HTC USA wont repair my HD's Newton Ring under warranty. They want $546 !!!

And again... for the 3th ****ing time, i've got newton rings :/
a specialist is going to take a look at it... It will also be fixed under warranty offcourse...
Next time i'm getting a new one. ffs!

Unlucky mun... i'd be furious.
Happening in the space of two weeks can't be neglect so i'd demand replacement phone.

Clean the DUST out from under the Screen! UPDATED W/ PICS

For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
*******UPDATE*******
Alright folks - I took the time out of my day to open my Nexus One and clean off the dust underneath the screen. I took pictures. Here is my assessment after completing this daunting task.
PROS
-NO MORE DUST!!!!!!
-NOOOOOOOOOOOOO MORE DUSSSSSSSSSSSSSSSST!!!!
CONS
-Takes a lot of time (2.5 hours)
-There is now a smear on the bottom of the screen now - it can only be seen in direct sunlight
-Putting it back together is an ASS-PAIN. Such a pain in fact, by the time I was finished there were still 2 screws left, and 3 weird rubbery pieces that I left out.
The phone is back together and in excellent working shape
All in all, only do this if you have the amount of dust under your screen like I did. I am happy with the results but I think I want a BRAND NEW PHONE. Oh well.. Enjoy the pics.
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jagjr86 said:
For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
Click to expand...
Click to collapse
Good luck, can't wait to hear what you find. Can you take pictures pre-doing this all? Specifically of the dust build up?

Ok, most important thing to do. Make sure you are in a clean room! Maybe even a Clean Room. Otherwise you will end up putting more dust in than you take out. Cheapest way is to run a hot shower and let the place fog up and then settle to get the dust out of the air. But probably not a good thing to open your phone while it is still fully fogged up as you'll get condensation inside it

wesbalmer said:
Good luck, can't wait to hear what you find. Can you take pictures pre-doing this all? Specifically of the dust build up?
Click to expand...
Click to collapse
Yes, of course I'll take pictures of the dust BEFORE I disassemble the device. And then I'll take the AFTER pictures when it's reassembled.

Clarkster said:
Ok, most important thing to do. Make sure you are in a clean room! Maybe even a Clean Room. Otherwise you will end up putting more dust in than you take out. Cheapest way is to run a hot shower and let the place fog up and then settle to get the dust out of the air. But probably not a good thing to open your phone while it is still fully fogged up as you'll get condensation inside it
Click to expand...
Click to collapse
Awesome tip! Thanks.

yeah i cant stress enough to make sure you do this in a claean environment. i tried doing this with my nokia e71, and i never could get the screen lcd clean no matter what i tried! as i put it back together, little particles would just gravitate to it no matter what. i would wipe and try to quickly put it together, more dust. tried again, more dust. over and over.
here at work we have cleanrooms at a extremely high rating. if only i could use them to disassemble my smartphone.

Subscribed!
Eager to see what sort of luck you have

good luck, also would like to see pictures and hear you findings and the tough parts to tear down.

how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent

k20a1 said:
how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent
Click to expand...
Click to collapse
if you get a nexus just press down on the bottom by the capacitive buttons. If the screen creaks or feels like it gives just follow what Uansari1 did and heat it with a hair dryer for a few seconds from like 5in. away and the press firmly around the screen. It will help to reseal.

oaky thanks ill keep that in mind
so its a pretty common problem then?

it was for the launch nexus', im sure (hopefully) they have it all sorted out by now.

jagjr86 said:
For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
Click to expand...
Click to collapse
Weird. I have called HTC. I am on my second exchange from them with the same issue. Dust under the screen. I have yet to be asked if my bootloader is unlocked and they have not said anything about my warrenty being void. I am getting my second replacement phone tomorrow from HTC. I called them last night about 6PM PST.

k20a1 said:
oaky thanks ill keep that in mind
so its a pretty common problem then?
Click to expand...
Click to collapse
i dont think it was a common problem at all. but then i have seen threads with many people havng this issue. so far my nexus has not had this issue at all and its over 3 months old. so i dont know. but i DO know that if you look in the iphone forums, dust under the screen threads are all over there too. even windows mobile forums have the same threads. so it seems like its a problem with most touch screen phones.

futango said:
Weird. I have called HTC. I am on my second exchange from them with the same issue. Dust under the screen. I have yet to be asked if my bootloader is unlocked and they have not said anything about my warrenty being void. I am getting my second replacement phone tomorrow from HTC. I called them last night about 6PM PST.
Click to expand...
Click to collapse
They put a $500+ hold on your credit card. They won't tell you that you will lose that money if you've unlocked your bootloader. My guess is, they're hoping you've voided your warranty, sent in an unlocked phone, and now they keep the money. I also asked them how much it would cost to repair it... They estimated $179. BULL****.. I KNOW.

jagjr86 said:
They put a $500+ hold on your credit card. They won't tell you that you will lose that money if you've unlocked your bootloader. My guess is, they're hoping you've voided your warranty, sent in an unlocked phone, and now they keep the money. I also asked them how much it would cost to repair it... They estimated $179. BULL****.. I KNOW.
Click to expand...
Click to collapse
Nah. Theres alredy a big thread about this. They do put a $530 hold on your CC. But the hold is gone once they receive the phone. If they WANT to charge you the its usually a $28 repair fee or you have a choice of sending back the replacement phone.
http://forum.xda-developers.com/showthread.php?t=613115&highlight=dust

Re: Clean the DUST out from under the Screen!
oaky thanks ill keep that in mind
so its a pretty common problem then?
Click to expand...
Click to collapse
I have my nexus for 3 months and there no dust under the screen. I have also a hero for 9 months and no dust there also. I saw the threads to maybe people work in dusty places or they have a loot of dust in their pockets
-------------------------------------
Sent via the XDA Tapatalk App

If it's any consolation, I've had my replacement N1 since the 3rd week it was out... as someone said, as soon as I got it, I heated it up and pressed firmly all around the screen to make sure it was tightly sealed. It's still dust free today.

uansari1 said:
If it's any consolation, I've had my replacement N1 since the 3rd week it was out... as someone said, as soon as I got it, I heated it up and pressed firmly all around the screen to make sure it was tightly sealed. It's still dust free today.
Click to expand...
Click to collapse
I will have to do this when I get my replacement N1 from HTC. I didnt do it with the first replacement and now theres just after 4 weeks of use.

k20a1 said:
how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent
Click to expand...
Click to collapse
I have been selling a couple a week at the cell phone store I work for, and haven't seen this on a single one of those. I would say all in all, I have sold about 20 Nexus One now.
Personally, I think the issue goes back to these shipping out during January during the coldest period of the winter, even having freezing temps all the way into Texas... I suspect that that phones got cold enough that through contraction and added brittleness of the adhesive in a cold state, the seal broke.

[Q] Advice needed !

Hi fellow xda-ers,
I smashed my N4's back door yesterday, in a very eccentric way.
I was riding my race bike really fast, when I noticed something awkward in the balance of the bike, it felt kind of loose.
Cycling on a cobbled street, I didn't think more of it. Suddenly the rear wheel just hopped off, and stuck itself in the frame.
As I was pedaling standing, i was projected forward and almost fell. The upper part of my thighs struck the handlebar or the stem so hard, that it totally crushed my barely 2 months old N4.
Now, the back door is totally destroyed. It wouldn't be so much of a big deal if there wasn't dead pixel cloud on the screen...
The touchscreen is however fully working, tchecked it under developper options.
I am now wondering what to do. Either repair the back, get over the dead pixel problem and cross finger hoping nothing else has been damaged. Or repair the back, RMA the phone arguing about the drop connection problems (which I truely have been facing) and hope a new one comes. One last solution, which truely repels me, would be to repair the back, sell the phone and get a new one.
My question is, would a tiny grey cloud on the screen and a different backplate be noticed, if I RMA the phone ?
The spot is almost only visible on grey & white.
Please kindly spare me with the moral issues it raises. I am a student, I waited several months to get this phone and broke it out of bad luck, not even mishandling it. Plus the phone had dropouts problems ...
Thanks for your advice.
Stas
[ EDIT : I had started an RMA for connection dropouts before breaking the phone ]
ps : As english is not my native language, is it correct to say "pedaling standing" ? Looks ok, but is it the proper way of saying it ?
Sorry for the sht*y quality of pictures, I don't have any other camera than my computer's webcam. In reality grey dots are more visible.

smaghe said:
Hi fellow xda-ers,
I smashed my N4's back door yesterday, in a very eccentric way.
I was riding my race bike really fast, when I noticed something awkward in the balance of the bike, it felt kind of loose.
Cycling on a cobbled street, I didn't think more of it. Suddenly the rear wheel just hopped off, and stuck itself in the frame.
As I was pedaling standing, i was projected forward and almost fell. The upper part of my thighs struck the handlebar or the stem so hard, that it totally crushed my barely 2 months old N4.
Now, the back door is totally destroyed. It wouldn't be so much of a big deal if there wasn't dead pixel cloud on the screen...
The touchscreen is however fully working, tchecked it under developper options.
I am now wondering what to do. Either repair the back, get over the dead pixel problem and cross finger hoping nothing else has been damaged. Or repair the back, RMA the phone arguing about the drop connection problems (which I truely have been facing) and hope a new one comes. One last solution, which truely repels me, would be to repair the back, sell the phone and get a new one.
My question is, would a tiny grey cloud on the screen and a different backplate be noticed, if I RMA the phone ?
The spot is almost only visible on grey & white.
Please kindly spare me with the moral issues it raises. I am a student, I waited several months to get this phone and broke it out of bad luck, not even mishandling it. Plus the phone had dropouts problems ...
Thanks for your advice.
Stas
ps : As english is not my native language, is it correct to say "pedaling standing" ? Looks ok, but is it the proper way of saying it ?
Sorry for the sht*y quality of pictures, I don't have any other camera than my computer's webcam. In reality grey dots are more visible.
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Looks like pics aren't displaying, so here are the links : hpics.li/19be0a5 & hpics.li/b3341d5
Click to expand...
Click to collapse
If you had bad luck, why is it the responsibility of Google to foot the bill of your bad luck? When did Google enter the business of insurance?
I understand that you're a student, but think about the above. And if the phone truly had substantial drop-out problems, you would have replaced it a long time ago. Your choice to keep the phone suggests that the "problem" is not as dire as you're making it out to be. It's funny how the phone breaks, and suddenly your phone had a "problem" all along that you "lived with".
Repair the phone, sell it off if you want, and disclose that information to your buyer.

Couldn't you call up LG customer care and send it to them to fix it for a cost?
Sent from my Nexus 4 using xda premium

@PoisonWolf
I actually had started an RMA procedure for the network problems ...
@DarkSora
A backplate is an ok cost. Backplate + Display is definitely not worth it...

So you don't think they would notice the damage to the phone once they get it back and not charge you?

The accident is through no fault of Google so they wont repair it for free. Even though you started the RMA procedure, they wont accept a damaged phone like that when you send it them. Most likely the hold they put on your card will actually be what you end up paying.

Under no circumstances should you sell the phone unless you tell the person what happened to it and sell it as-is without trying to fix it yourself. Some people are into fixing phones. Sending it to Google under the assumption that you are trying to fix a different problem so you can get a new phone is just plain dishonest. Karma is real and doesn't let people get away with dishonest actions for very long.
Sent from my Nexus 4 using Xparent Cyan Tapatalk 2

If you can live with the screen issue, fixing the back is a simple $10 thing. Go buy a DBrand skin http://forum.xda-developers.com/showthread.php?t=2095261 they will stick to broken screens and now you can't tell. No fancy pattern but you lost that anyway now.They are pretty thick and the black leather I have feels nice.
I keep thinking about bringing my N4 with mne when I ride but avoid it for this reason. I have hit my thigh on many things, I would rather pop out the SIM and use my HTC desire, but I generaly just ride without a phone or use the Desire as an MP3 player.

@ Rizy & Kzoodroid
Read ! I don't plan on sending it back without having the back repaired. Just repair the back and keep on with my initial RMA procedure, that I had started BEFORE I broke the phone.
It's quite unsure wether they will notice the dark spot on the screen, and that is the thing I was wondering about.
@eqjunkie829
Yes, that's why I said it repeled me.
@ajanu
Thanks ! It's a great solution, but it implies buying a new back cover, and get over the screen's dark spot, also implies keep on having dropouts problems.

smaghe said:
@ Rizy & Kzoodroid
Read ! I don't plan on sending it back without having the back repaired. Just repair the back and keep on with my initial RMA procedure, that I had started BEFORE I broke the phone.
It's quite unsure wether they will notice the dark spot on the screen, and that is the thing I was wondering about.
@eqjunkie829
Yes, that's why I said it repeled me.
@ajanu
Thanks ! It's a great solution, but it implies buying a new back cover, and get over the screen's dark spot, also implies keep on having dropouts problems.
Click to expand...
Click to collapse
No one on here knows what Google is going to do even if you repair the phone. Its all just speculation as to what their process is for inspecting RMA'd devices. I believe the back glass runs around $100 and not sure if its an exact copy of the original or not. But if you repairs look original I say RMA it.

Samsung sg4 melted/burned while charging overnight

Update below:
Hey Guys,
i had a bad sleep last night, and that was actually good for once.
I woke up in the middle of night and wanted to check my phone. the screen was black and insanly hot. I took out the charger and thought it just needed to cool down. then 10 minutes later i checked the phone again, and it was still really hot. i took out the battery as well and continued to sleep. Then early morning I was scared i would miss the alarm, i inserted the battery again and wanted to attach the cover, but there was something wierd with the bottom exterior. i turned on the light and instantly woke up a 100%.
The bottom had melted and deformed and the charger tip was black.
It seems I was lucky waking up at the very right time before the device would have further heaten up and potentially caught fire...
I hope the dealer can easily replace the device as I am moving between countries. I already called samsung, but it seems the lady i was talking with was rather unwilling to help and directed me solely to the dealer...
Links below for pictures:
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https://www.dropbox.com/sh/ehgzsq6zx15zvx5/0lXdixMRl0
-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
Update: Samsung replaced the headset, supposedly to do further research on the issue.
im still frightened to charge it overnight, especially if you have it close to your bed at night! But anyways, im happy to have a new SGS4 in my hands!

If battery/charger was factory original that comes with the device, you can ask refund or replacement since its defective product.. most aftermarket ones are fake (even labeled as genuine) and have no overcharge protection so this might happen. I hope it is resolved well.
Sent from my GT-I9505G using xda premium

Hows the battery
A friend of mines S4 used to overheat to a point where it was untouchable. The motherboard and battery were replaced because the battery had started overheating and expanding. How is your battery looking?

Radukk: it was the original charger that came with the product. So if this is the sole limitation for a return, then I should be covered.
I have actually been thinking about this as i recieved a terrible slow secondary charger from phonehouse. the phonehouse charger used 8 hours to charge 50%, so since then I have only used the original in case anything happened.
Gilani7: i couldnt spot any bulks or any other sign that the battery has expanded.
The battery still holds charge and I can use it normal, after 4-5 hours use it has 77% charge left. But anyhow i need a new phone as it doesnt look good and neither is it practical to charge the battery externally.

Samsung's quality is deteriorating?
Sent from my GT-I9500 using xda premium

omfg oO, did you have a supercharger? ahaha
its like you abuse from power
SUE SAMSUNG xD.....you can die because of this .....SUE SAMSUNG and split money with xda members
titus1 said:
Samsung's quality is deteriorating?
Sent from my GT-I9500 using xda premium
Click to expand...
Click to collapse

Coordinate with your dealer to have your handset replaced, but at the same time do everything you can to catch Samsung's attention. E-mail them, call them again (customer service via hotlines suck, as they outsource that sort of thing to third world countries like the Philippines and India, so most representatives when it comes to serious problems like that, they will turn you away and not help you), and write to the CEO if it's necessary. Since both battery and charger are original, warranty should cover your phone.
There have been reports this July of Samsung Galaxy devices exploding and melting... The charger thing you experienced was experienced by a another woman just this month, and on the same unit. She had problems when she approached the dealer for a replacement so she filed a complaint with Samsung and they helped her get a new S4.
I hope I don't experience this... I have a tendency to leave my phone charging overnight, and I'm planning to get the S4 in two months. :S

Last accident was caused by non original battery.
Sent from my GT-I9505 using Tapatalk 2

i just went to the dealer (Phonehouse) it was not that pleasent. The guy behind the desk was nice enough, but he said they needed to send it in to samsung, And from his experienced this couldnt be repaired (not a big bomb) and Samsung would neither replace it. He said it was totally up to Samsung.
The stupid thing is that Im leaving Spain in 10 days and i have no time to go back and pick up the phone...
I dont think i will have the time and the resources to sue them, but if they wont replace it then u will be the first one to know. Secondly comes the press.
Im never gonna sleep "with" my samsung phone charging again...

It is not a first time with similar problems in smartphones. In this case, as there is no visible damages to the battery, I am suspecting that USB plug was not fitted in socket correctly, and electric contact was not perfect or there was some dirt on contacts (and some series resistance caused additional heat dissipated during high current charging process).
I am not saying that it is user’s fault. Not. Problem is that micro USB port (enforced by some eco bureaucrats as charging standard) design is not so great for currents up to 2A.
Samsung should put additional temp sensor chip (not only sensor alone, but supervising chip, independent from OS running fine or not, which would be able to shutdown phone) very close to the USB socket.
Safety regulators should enforce such requirements and respective certification tests. Many vendors sometimes demonstrates their scratch tests, endurance testing, super duper audio bits, camera test etc. but I never heard about advertising of safety/temperature/fire tests...
My advice to you is to take high quality high resolution photos (better then these on dropbox) of battery, charger and cable, before you ship phone to the Samsung. Just in case, to avoid to hear next month, that it is your fault because you used fake/unauthorized battery/charger/cable.

See it on the bright side, at least you got a hot night.

ladyhaly said:
(customer service via hotlines suck, as they outsource that sort of thing to third world countries like the Philippines and India, so most representatives when it comes to serious problems like that, they will turn you away and not help you)
Click to expand...
Click to collapse
Are you saying that customer service in "first" world countries is perfect?
If those in 3rd world countries suck, and knowing that multinationals do their homework, why do you think that they still outsource? One would say they are either nuts to throw away their hard earned name or they are just trying to save a buck. Assuming it to be the latter, would it not be better to say the MNCs suck and or that they are greedy rather than accuse someone who is trying to help ... someone that MAY BE disconnected from reality as they either have no clue what's happening in the other world or have no power to sort out the problem (as in this case where the help desk guy Philippines and/ or India would have no authority to approve a replacement).

diamond 2 owner: sadly i have sent it in already, so these are all the pics I got.
Yeah it could be as u say some dirt that had gotten in. but it doesnt seem right as i have had sgs2 for 2 years and never had any issues. and i was abusing that phone and the charger.
I thought they had a charging temp sensor on the sgs4, not only the battery. Mostly because it was such a powerful charger...

targaz said:
i just went to the dealer (Phonehouse) it was not that pleasent. The guy behind the desk was nice enough, but he said they needed to send it in to samsung, And from his experienced this couldnt be repaired (not a big bomb) and Samsung would neither replace it. He said it was totally up to Samsung.
The stupid thing is that Im leaving Spain in 10 days and i have no time to go back and pick up the phone...
I dont think i will have the time and the resources to sue them, but if they wont replace it then u will be the first one to know. Secondly comes the press.
Im never gonna sleep "with" my samsung phone charging again...
Click to expand...
Click to collapse
Just put my phone behind the charger today. Room temperature was 35c but half way the charge the battery was so hot i thought it would explode. If mine will melt like that you bet i would make work of it and get it replaced by samsung, if not i will steal one from the shop and swap it with mine

Paparasee said:
Are you saying that customer service in "first" world countries is perfect?
If those in 3rd world countries suck, and knowing that multinationals do their homework, why do you think that they still outsource? One would say they are either nuts to throw away their hard earned name or they are just trying to save a buck. Assuming it to be the latter, would it not be better to say the MNCs suck and or that they are greedy rather than accuse someone who is trying to help ... someone that MAY BE disconnected from reality as they either have no clue what's happening in the other world or have no power to sort out the problem (as in this case where the help desk guy Philippines and/ or India would have no authority to approve a replacement).
Click to expand...
Click to collapse
No, but customer service in first world countries is much better, as call center agents in first world countries are better trained. I'm from the Philippines with friends who have previously worked for call centers. They kept telling me that they were being scolded by their supervisor for having longer calls than 3 minutes, as they were trying to really help the customers resolve their problem, and unfortunately, the prepared script couldn't solve those particular customers' problems.
You immediately jumped to conclusions and raged at me. Stop it. You don't even know who I am and immediately you assumed I was discriminating. Am I supposed to say that customer service in countries like the Philippines and India is top notch when I know for myself it's not? There are a lot of factors to that, but that's not what I'm pointing out, isn't it? What are you going to accuse me of next?
If you bothered to Google my location, you'd KNOW it's from the Philippines. Who's disconnected from reality now?

ladyhaly said:
No, but customer service in first world countries is much better, as call center agents in first world countries are better trained. I'm from the Philippines with friends who have previously worked for call centers. They kept telling me that they were being scolded by their supervisor for having longer calls than 3 minutes, as they were trying to really help the customers resolve their problem, and unfortunately, the prepared script couldn't solve those particular customers' problems.
You immediately jumped to conclusions and raged at me. Stop it. You don't even know who I am and immediately you assumed I was discriminating. Am I supposed to say that customer service in countries like the Philippines and India is top notch when I know for myself it's not? There are a lot of factors to that, but that's not what I'm pointing out, isn't it? What are you going to accuse me of next?
If you bothered to Google my location, you'd KNOW it's from the Philippines. Who's disconnected from reality now?
Click to expand...
Click to collapse
I don't see why you'll generalize the entire situation to your call center friends. Do they work for Sammy? But the fact that you keep on complaining about the services our nation can bring (I know it's crappy), then why not move out?
So let us all now assume that customer hotlines suck 0 hahahaha it is always better if you complain personally in their service centers (especially to the main offices)
Sent from my GT-I9505 using xda premium

Damn i keep seeing thread about exploding and burning s4's, is this device even safe? Because mine is hot sometimes on the upper side of the phone
Verstuurd van mijn GT-I9505 met Tapatalk

targaz said:
Hey Guys,
i had a bad sleep last night, and that was actually good for once.
I woke up in the middle of night and wanted to check my phone. the screen was black and insanly hot. I took out the charger and thought it just needed to cool down. then 10 minutes later i checked the phone again, and it was still really hot. i took out the battery as well and continued to sleep. Then early morning I was scared i would miss the alarm, i inserted the battery again and wanted to attach the cover, but there was something wierd with the bottom exterior. i turned on the light and instantly woke up a 100%.
The bottom had melted and deformed and the charger tip was black.
It seems I was lucky waking up at the very right time before the device would have further heaten up and potentially caught fire...
I hope the dealer can easily replace the device as I am moving between countries. I already called samsung, but it seems the lady i was talking with was rather unwilling to help and directed me solely to the dealer...
Links below for pictures:
Click to expand...
Click to collapse
Hey, where about in the world are you living ?
Is it extremely hot weather over there ??
I bet this issue could be corrected by using the onboard temperature sensor to stop charging as a precaution when the phone itself is over heating and can lead to disaster like this one. Ah,.. those pics don't look too good to me ...seems like the connector is bad or something shorted over the connecting surface, did it actually plug-in quite well or was it loose ?

I'm living in Spain, Barcelona, the weather during the day can reach 30 degrees, but i wouldnt call it extremely hot weather, and the weather was quite pleasent during the night it burned, maybe 20 degrees in the room.
it plugged in as usual, not like the virgin-first time stiffness, but not any bending or loose contact neither, i didnt have any issues with charging connecter as i had with my previous phone.
When you say
I bet this issue could be corrected by using the onboard temperature sensor to stop charging as a precaution when the phone itself is over heating and can lead to disaster like this one.
Click to expand...
Click to collapse
You mean by Samsung, not by ane tweaks i should have done?

i would appreciate it if you had some links/threads you have found that you can send me in case I need additional proof to Samsung. Ive done some searches on google, but any additional ones would help as well.