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Best Buy Mobile employees

how can we get this on our free and clear 3000 plans?!?
my rep told me they could add it but of course he was wrong. now im sitting here with 450$ pda.
i tried over the phone and online. both said no. sooo my rep is going to put in a request with demo team but that will take a week or two.
anyways ides?

Sadly you can't. If anything you could possibly go into something like an everything data plus plan or something along that line, but since the phone is plan specific it will require that you do switch. The old free and clear plans are pointless on this phone or with any new smart phone for that matter.

Av, from what I understand, nobody will be allowed to add it to their plans until late July, and if you try to circumvent it and slip it through? Instant termination or either job or privileges. They're actively searching employee and indirect accounts for these.

Which one exactly is it, the $20 one?
My rep got it on for me, but I have the $0 plan.
As far as the phone goes, you should be good as long
as it wasn't an employee purchase or the Sprint account
under your name (social).

yeh its the 20$ one.
well anyways if an employee gets it on theres post it up.
the demo team will be in (my) store monday. hoping to god they will hook me up

Avalaunchmods said:
how can we get this on our free and clear 3000 plans?!?
my rep told me they could add it but of course he was wrong. now im sitting here with 450$ pda.
i tried over the phone and online. both said no. sooo my rep is going to put in a request with demo team but that will take a week or two.
anyways ides?[/QUOTE
I'm a Sprint Rep for Best Buy and I have been led to believe that 3rd party or Concession plans will be allowed to swap esn's to the Evo as long as they purchase the device outright. If you activate it on a consumer plan and then ask your Rep to submit a request to have it converted to an employee plan, it will get denied.
If you paid full retail price for your Evo, please politely as your Rep to try again and explain exactly how you acquired the Evo. I can't make any garuntees that it will be swapped, but it's worth a shot.
Worst case scenario, you wait until Sprint gives the green light on Evo's for employees sometime in July. Either way, I can assure you that this device is worth the wait.
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To my knowledge, and from the memos we've received at Radioshack, NO ONE is allowed an Evo on an employee plan, regardless of method. That means RS, BB, even Sprint employees themselves are not allowed the phone. I assume the same reason why they never let employees have a phone involving a major launch: the more employees that buy, the fewer consumers can buy.
I'm sure it'll make a great alarm clock until Sprint releases the block on the device in July.

I'm currently using the Evo on a Advantage Club plan, but I have to pay the 10$ add on. So all in all its 30$ a month.

Well I'm on the $20 3000 free n clear plan. I called in on Friday night to try and activate my evo on my account, it was 5 minutes till 12:00am central time and the customer care rep that was helping me couldn't get my evo active. He then requested assistance from his manager do add the $10 premium data soc code on my account. I am now tremendously happy with my evo, it is an amazing device!
FYI just as a regular customer the premium data does have an additional cost of $10 but it is well worth it. As for the hotspot app works fine for now with out the $29.99 soc code add on. I went on my account online to see if I could view what the premium data soc code was but no luck, it comes up as premium data. Hope this helps someone else.

ajquadros said:
I'm currently using the Evo on a Advantage Club plan, but I have to pay the 10$ add on. So all in all its 30$ a month.
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Whoever the employee is that's attached to your plan? Expect them to get fired VERY soon. They're actively scanning all employee and Advantage plans for EVO ESNs.

hello guys, i'm also part of the free and clear 3000 plan and had a couple questions. My first question is does the $20 plan include roaming? I have been paying the $5 fee for the past 2 years and was curious if i actually need to pay it? Or is it already included and I'm just paying extra.
My second question is has anyone figured out an easier method of getting our accounts switched over to the newest plan for the HTC EVO 4G. Any way we can do an ESN Swap on the Sprint website?
I do not work at radioShack anymore and was wondering if anyone has asked for authentication to make sure they still work there.
Is it as easy as calling up and talking to the right person? They wouldnt transfer me to another line that would start questioning me about whether i still work there or not, would they?

hasseye said:
hello guys, i'm also part of the free and clear 3000 plan and had a couple questions. My first question is does the $20 plan include roaming? I have been paying the $5 fee for the past 2 years and was curious if i actually need to pay it? Or is it already included and I'm just paying extra.
My second question is has anyone figured out an easier method of getting our accounts switched over to the newest plan for the HTC EVO 4G. Any way we can do an ESN Swap on the Sprint website?
I do not work at radioShack anymore and was wondering if anyone has asked for authentication to make sure they still work there.
Is it as easy as calling up and talking to the right person? They wouldnt transfer me to another line that would start questioning me about whether i still work there or not, would they?
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You have to go through the channel that setup your account as you were a radioshack employee. I'm a Sprint employee and I have my Evo unl on the $0 plan...

[Q] Sprint Contract Cancellation

Anybody here had any dealings with Sprint Early Termination? I wonder if there is some sort of lemon clause or something. I'm on my 4th EVO in 4 months. Screen, USB, Volume Rocker, USB. They have replaced it under warranty each time, no charge. I guess i have a pretty good argument. This is a business phone/account so down time is money. Even if its only a couple hours each issue. Well you can bet that i'll give it a try. Hopefully the Nexus S will give me the nudge i need to call and raise hell. My 4th New EVO will be here Tuesday. At least i'll have a new phone to sell.. That's if you can keep the phone when you early terminate. Can you? I wonder if you can keep it if they let you out early... Like my situation. Hmmm Anybody had any dealings with either scenario? Thanks in advance!
ps. Please dont turn this thread in to an EVO is a great phone, why would you want to cancel thread. I know its a great phone.. When it works. I really want to get back to t-mobile. I had absolutely no issues with them in the past...Years of service. They are cheaper and their 4g is available in my area. Sprint is not, and has no plans to be any time soon. Thanks so much.

When I was on my Fourth Evo in three months, I called and told them that their customer service sucked and that T-Mobile customer service was way better. Told them that I was seriously rethinking my choices in switching to Sprint. After about 30 minutes of putting down the customer service rep's supervisor, they transfered me to someone higher up who told me that they would cancel my service.
That wasn't my objective, my objective was getting a credit because I was traveling about 30 miles to the store where I purchased my phone to get replacements. That was a 45 minute trip each way, plus waiting in the store for an average of 45 minutes. That's 2 hours and 15 minutes with no compensation. In the end, I ended getting a 100 dollar credit and was put on a employers discount plan.

I sometimes wonder whether there's some kind of check box or something in our account information that tells customer service who won't take any crap. They used to kick me around, but they've treated me like a VIP ever since I reported Sprint to the Better Business Bureau and the States Attorneys General of both California (where I live) and Kansas (where Sprint does).
This dates back to when the Treo 600 was Sprint's flagship phone. I bought one when they were brand new and exactly a year and a week later it quit connecting to the network. Sprint told me that they couldn't fix a phone that was out of warranty (even for a fee) and I'd have to send it to Palm. Palm insisted (correctly) that they were under contractual obligation which prevented them from fixing Sprint phones and I'd have to take it to Sprint. Neither company would budge so I was stuck with a broken phone which was still one of Sprints flagship products.
Now I didn't think it was right that an expensive device like a year-old Treo 600 could be considered disposable, so I complained to the organizations I mentioned above and it wasn't long before I was contacted by a representative from Sprint's "Executive & Regulatory Services" who was eager to help me. Too bad it was before Verizon coined the phrase 'cause I would have loved to ask them "Can you hear me now?"
Anyway, I got a new Treo 650 (when they were still vaporware), a generous credit, and a guarantee that Sprint had addressed the "misunderstanding" and it wouldn't happen to other customers. And like I said, I've been treated like a VIP when I call Sprint ever since.
Apparently they don't forget who they can kick around and who they can't.
Pete

PGRtoo said:
I sometimes wonder whether there's some kind of check box or something in our account information that tells customer service who won't take any crap. They used to kick me around, but they've treated me like a VIP ever since I reported Sprint to the Better Business Bureau and the States Attorneys General of both California (where I live) and Kansas (where Sprint does).
This dates back to when the Treo 600 was Sprint's flagship phone. I bought one when they were brand new and exactly a year and a week later it quit connecting to the network. Sprint told me that they couldn't fix a phone that was out of warranty (even for a fee) and I'd have to send it to Palm. Palm insisted (correctly) that they were under contractual obligation which prevented them from fixing Sprint phones and I'd have to take it to Sprint. Neither company would budge so I was stuck with a broken phone which was still one of Sprints flagship products.
Now I didn't think it was right that an expensive device like a year-old Treo 600 could be considered disposable, so I complained to the organizations I mentioned above and it wasn't long before I was contacted by a representative from Sprint's "Executive & Regulatory Services" who was eager to help me. Too bad it was before Verizon coined the phrase 'cause I would have loved to ask them "Can you hear me now?"
Anyway, I got a new Treo 650 (when they were still vaporware), a generous credit, and a guarantee that Sprint had addressed the "misunderstanding" and it wouldn't happen to other customers. And like I said, I've been treated like a VIP when I call Sprint ever since.
Apparently they don't forget who they can kick around and who they can't.
Pete
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It's not cause you reported them to the BBB but because Sprint made a fundamental change in their business operations once CEO Dan Hesse was brought on board. The very first thing he did was overhaul the customer service departments. Sprint from 2006 is not the Sprint of today.
I think it's only fair to give them credit.

I had went through 5 hero's (dust under screen, buttons,ect) When I got my 5th with speaker problems they told me that I had to buy a new phone because they only give out 5 replacements max. After 1 week of calling over and over talking to a mess of different people and complaining they bumped my upgrade eligibility up by 8 months and now sitting with my EVO. Thank you sprint.

As long as your contract is settled if they want you to pay the ETF or not, you can keep the Evo. If you owe anything it'd be black listed and wouldn't be able to be used on sprint's network.
Even if you pay the ETF you can probably still come out ahead selling the Evo on ebay.
nugzo said:
Anybody here had any dealings with Sprint Early Termination? I wonder if there is some sort of lemon clause or something. I'm on my 4th EVO in 4 months. Screen, USB, Volume Rocker, USB. They have replaced it under warranty each time, no charge. I guess i have a pretty good argument. This is a business phone/account so down time is money. Even if its only a couple hours each issue. Well you can bet that i'll give it a try. Hopefully the Nexus S will give me the nudge i need to call and raise hell. My 4th New EVO will be here Tuesday. At least i'll have a new phone to sell.. That's if you can keep the phone when you early terminate. Can you? I wonder if you can keep it if they let you out early... Like my situation. Hmmm Anybody had any dealings with either scenario? Thanks in advance!
ps. Please dont turn this thread in to an EVO is a great phone, why would you want to cancel thread. I know its a great phone.. When it works. I really want to get back to t-mobile. I had absolutely no issues with them in the past...Years of service. They are cheaper and their 4g is available in my area. Sprint is not, and has no plans to be any time soon. Thanks so much.
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atoy74 said:
It's not cause you reported them to the BBB but because Sprint made a fundamental change in their business operations once CEO Dan Hesse was brought on board. The very first thing he did was overhaul the customer service departments. Sprint from 2006 is not the Sprint of today.
I think it's only fair to give them credit.
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Fair enough.
But the event I described came to it's conclusion in October of 2004.
Pete

The car business are not the only companies with an official lemon law however, it also covers RVs, Boats and wheelchairs, so I think your EVO might not make the cut. I have had two cars at my dealership bought back.
Consumer protection legislation typically labels vehicles as "lemons" if the same problem recurs despite multiple repair attempts (such as three times in a row over a short period, where previous attempts have not fixed the problem) or where defects have caused a new vehicle to be out of service for a prolonged period (typically thirty days or longer) for repairs{/I]
So even if their was one for the EVO, it would most likely not apply to your situation.
That being said, I have had 3 EVOs replaced for the Screen separating, I find it quite nice that sprint keeps repairing phones, because realistically it cost them for every phone they give away for free because of it being defective. As for T-mo being cheaper, I highly doubt it.
What I see here is someone who does not have 4G in their area and wants to go back to T-mo for HSPA. Thats called "Buyers Remorse" and BBB and Sprint both frown on that.
For the record, I sat in a Union meeting with 5 of my coworkers, 4 on T-mo Galaxy S, 1 on Verizon Droid and me on Sprint. We all did speed test. They got between 0.5Mbps and 1.5Mbps while I was getting 4.5Mbps. Don't believe the hype.
If 4G hasn't gotten to you yet, you have my sympathy because I understand paying $10 extra on your plan (regardless of what it is for) can be frustrating, but Plan for Plan unless your getting some special discount, Sprint is the cheapest unlimited Phone/Text/Data plan.

I don't see how your problem is related to Sprint and the service they provide. You contracted with Sprint to provide you with a cell phone service, which they have provided. Your problem is with the build quality of your HTC phone.
I doubt they would terminate your contract without a fee unless the problem was related to Sprint's service. They have provided you with free replacements and I believe at best you could get a different phone from them, but they have not failed in their contract obligations in any way.

nukedukem said:
I don't see how your problem is related to Sprint and the service they provide. You contracted with Sprint to provide you with a cell phone service, which they have provided. Your problem is with the build quality of your HTC phone.
I doubt they would terminate your contract without a fee unless the problem was related to Sprint's service. They have provided you with free replacements and I believe at best you could get a different phone from them, but they have not failed in their contract obligations in any way.
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As a former mobile CSR, I'm going to have to agree with this post. How is it that you guys are having so many problems with your phones anyway? I buy smartphones on Craigslist and I have a drawer-full of them. OP is having more problems with just the EVO than I've had with any phone at any time combined. (This includes two EVOs and one Epic.)
If your wireless provider has replaced your mobile phone multiple times without charge, you probably should be thankful.
And to answer your questions OP, there's no such thing as a lemon clause. If you cancel, you keep the phone unless you're in your carrier's 'buyer's remorse' period - which you are not.

The only time Ive seen it happen it had to with rreception or billing issues
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nukedukem said:
I don't see how your problem is related to Sprint and the service they provide. You contracted with Sprint to provide you with a cell phone service, which they have provided. Your problem is with the build quality of your HTC phone.
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Can't say about yours, but my Evo says Sprint in the upper right corner and it doesn't go away when I turn off the phone.
Please note that I don't have a dog in this fight. I'm just making a couple observations.
Pete

I like turtles
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nukedukem said:
I don't see how your problem is related to Sprint and the service they provide. You contracted with Sprint to provide you with a cell phone service, which they have provided. Your problem is with the build quality of your HTC phone.
I doubt they would terminate your contract without a fee unless the problem was related to Sprint's service. They have provided you with free replacements and I believe at best you could get a different phone from them, but they have not failed in their contract obligations in any way.
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illogic6 said:
As a former mobile CSR, I'm going to have to agree with this post. How is it that you guys are having so many problems with your phones anyway? I buy smartphones on Craigslist and I have a drawer-full of them. OP is having more problems with just the EVO than I've had with any phone at any time combined. (This includes two EVOs and one Epic.)
If your wireless provider has replaced your mobile phone multiple times without charge, you probably should be thankful.
And to answer your questions OP, there's no such thing as a lemon clause. If you cancel, you keep the phone unless you're in your carrier's 'buyer's remorse' period - which you are not.
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So if i buy an accord from a dealership, and have problems, i would have to take it up with honda japan to get my issue resolved? The dealership is not responsible for taking care of my problems? Why, because their duty was to sell me the car, and that is done, so no more obligation to me? Wow, you guys are a bright pair. lol. That is the most ridiculous thing i've heard in a while....toddlers included.
Oh and i've had about 20 different phones in my life and this is the very first one i've ever had replaced.
thefredelement said:
As long as your contract is settled if they want you to pay the ETF or not, you can keep the Evo. If you owe anything it'd be black listed and wouldn't be able to be used on sprint's network.
Even if you pay the ETF you can probably still come out ahead selling the Evo on ebay.
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Say Sprint says... Sorry Mr. Nugzo that you have had so many problems with the EVO we sold you. We will waive the ETF for you and wish you luck with your next carrier. I wonder if they would require the phone to be returned, i did already pay $200 that went towards the phone. I wouldn't mind giving the phone up if they refunded the $200 as well. After all they have already agreed that their merchandise has caused my problems. Of course they didn't do it on purpose, but that is irrelevant. I guess i'm kinda asking this in the wrong place. Majority of the people reading this are current sprint customers, so they havent been presented with this exact scenario, just looking for similar scenarios i guess. Anyway i'll have the answer soon enough. When i get it, i'll let every one know how it went down. Thanks everyone for contributing.

The United States is the only country where a SERVICE PROVIDER also sells the phone for customer convenience. I wonder how you all would feel if they stopped all this and you had to buy your phones from the MAKER directly. No more calling Sprint because you don't like a phone HTC built, not Sprint. No problems with TMo right? I forgot, they have different phone makers /sarcasm
I also have never had nor needed a replacement with any phone I've ever owned. I wonder what some of you guys are really doing to your devices.
By the way you will not have your ETF waived because of phone replacements, especially when your brand new working phone you're waiting for is... well, working. How many months do you have left on your contract?
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nugzo said:
So if i buy an accord from a dealership, and have problems, i would have to take it up with honda japan to get my issue resolved? The dealership is not responsible for taking care of my problems? Why, because their duty was to sell me the car, and that is done, so no more obligation to me? Wow, you guys are a bright pair. lol. That is the most ridiculous thing i've heard in a while....toddlers included.
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There's no need to be a douche bag. You asked a question and we answered it for you. Even if you don't completely understand the nature of the business, you don't need to insult those that do.

DirtyShroomz said:
The United States is the only country where a SERVICE PROVIDER also sells the phone for customer convenience. I wonder how you all would feel if they stopped all this and you had to buy your phones from the MAKER directly. No more calling Sprint because you don't like a phone HTC built, not Sprint. No problems with TMo right? I forgot, they have different phone makers /sarcasm
I also have never had nor needed a replacement with any phone I've ever owned. I wonder what some of you guys are really doing to your devices.
By the way you will not have your ETF waived because of phone replacements, especially when your brand new working phone you're waiting for is... well, working. How many months do you have left on your contract?
Sent from my PC36100 using XDA App
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I disagree. Sprint sold me the phone, thet are responsible for it. This is a business account, not a personal account, so everytime my phone is down i am potentially losing money.. Most of the time big business like sprint will do the right thing in a situation like this. Oh and i got this email the other day, after he called and woke me up at 7:00am lol Asked for me email.
"My name is Andre ****** Sprint business account manager and I wanted to make sure you were aware of some of the advantages and perks you are privy to for having a business account with Sprint Nextel."
Maybe i will just contact him about it and see what he says. If its like Time Warners business Reps, they arent worth having.

nugzo said:
I disagree. Sprint sold me the phone, thet are responsible for it. This is a business account, not a personal account, so everytime my phone is down i am potentially losing money.. Most of the time big business like sprint will do the right thing in a situation like this. Oh and i got this email the other day, after he called and woke me up at 7:00am lol Asked for me email.
"My name is Andre ****** Sprint business account manager and I wanted to make sure you were aware of some of the advantages and perks you are privy to for having a business account with Sprint Nextel."
Maybe i will just contact him about it and see what he says. If its like Time Warners business Reps, they arent worth having.
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This kind of mindset is bad for everyone. Sprint didn't build the phone, HTC did, you need to learn and realize that. Sprint sells you the ability to use the phone HTC made; make calls, browse the web, send texts, etc. If you don't like your phone don't buy an HTC product, but Sprint replacing your phone is them keeping up with the contract. You think HTC phones on TMo or ATT or Verizon are somehow made better? No, it's the same company making them.
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DirtyShroomz said:
This kind of mindset is bad for everyone. Sprint didn't build the phone, HTC did, you need to learn and realize that. Sprint sells you the ability to use the phone HTC made; make calls, browse the web, send texts, etc. If you don't like your phone don't buy an HTC product, but Sprint replacing your phone is them keeping up with the contract. You think HTC phones on TMo or ATT or Verizon are somehow made better? No, it's the same company making them.
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This type of mindset is bad for everyone? lol ok. I think your ignorance is bad for everyone. Sprint sold me the phone, not HTC. You honestly think sprint should not warranty the item they sold me? I never said a thing about any phone being made better on a different carrier. I did say though that i've had over 20 phones in my life and this is honestly the first i've ever had to replace. I haven't done anything any different with this phone than i have with the others. i paid sprint $200 bucks plus signed a contract for a phone and service. You cant use the service without the phone right? Why in the world would you think they aren't responsible? Sprint is making a profit selling phones as well as selling service. I am not having problems with the service they sold me, but i am with the phone THEY sold me. Again, HTC didn't sell me the phone. Sprint warrantied the phone for 1 year, so they are responsible for it, plain and simple. Thats why they replaced it with every issue i had. They never referred me to HTC to handle it, and they wont, not while its under their (sprint) warranty.

nugzo said:
i never said a thing about any phone being made better on a different carrier. I did say though that i've had over 20 phones in my life and this is honestly the first i've ever had to replace. I haven't done anything any different with this phone than i have with the others. i paid sprint $200 bucks plus signed a contract for a phone and service. You cant use the service without the phone right? Why in the world would you think they aren't responsible? Sprint is making a profit selling phones as well as selling service. I am not having problems with the service they sold me, but i am with the phone THEY sold me. HTC didn't sell me the phone. Sprint warrantied the phone for 1 year, so they are responsible for it, plain and simple. Thats why they replaced it with every issue i had. They never referred me to HTC to handle it, and they wont, not while its under their (sprint) warranty.
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The phone's one year warranty isn't from Sprint, it's from HTC. Sprint is simply choosing, in your case, to deal with the manufacturer's warranty themselves so that you do not have to. This is contrary to the information that I have. I work at a retail store that sells Sprint, AT&T, and T-Mobile phones. In the event that a customer walks in and requires service as covered by the manufacturer's warranty for a Sprint phone I have been instructed to refer the customer directly to the manufacturer and not to Sprint. For T-Mobile and AT&T I have specific AT&T and T-Mobile phone numbers to give to the customer since AT&T and T-Mobile do handle manufacturer's warranty replacements for their customers.
If Sprint is still willing to handle manufacturer warranty replacements/repairs for you, then by all means I encourage you to continue to take advantage of that! I have no experience with manufacturer warranty replacements with Sprint (EVO is my first Sprint phone) but I can say from experience that AT&T always handled those replacements much faster than the manufacturer of the phone would have (typically with overnight delivery of the replacement phone BEFORE I sent the defective one back). I'm simply clarifying the case here and, potentially, warning you that Sprint may have changed their policy regarding the service of phones under the manufacturer's warranty since this information I've been given from my work only came out a few weeks ago.

[Q] Can't cancel Verizon month-to-month plan?

I, like many others I assume, bought the Xoom from Best Buy on a month-to-month Verizon contract with the intention of canceling the contract immediately. Today I called and tried to cancel the contract and had a frustrating 60 minute phone call. The agent, working with her supervisor, was telling me that there is no way I can possibly cancel my plan with them and that if she were to cancel my account, my Xoom would become a brick. She told me that in order to get the device to work in wifi only mode I would have to return it to Best Buy and go to a Verizon store to purchase one with Wifi only. She indicates that there is no way possible to convert my existing device, even if I brought it into a Verizon Wireless store. I just got off the phone and she said she will be calling me back after contacting the best buy store on my behalf and trying to work out a solution.
Has anyone had success with this situation? What did you do? Is there a secret code word I have to give to Verizon? Is she actually correct... if she cancels my account will my Xoom turn into a brick?

There is no wifi model yet. Turning off your cell service shouldn't brick your tablet. I would call back and talk to a different rep.

Don't have one yet. But that is just BS. Call them back and just cancel it. If they say it will be a brick (complete lie) then tell them so be it. You want nothing to do with Verizon. You only wanted the Xoom.

They sold you a load of crap. There's no tie in to the OS and cell service. Tell them to cancel your account and you'll "risk" it. Verizon has been known to say anything to keep people from canceling...its happened before.

i just wanted to clarify. the person you talked to was full of bull.
i walked out of best buy with an unactivated tablet (meaning no verizon data) and wifi and everything works beautifully.
also i would like to point out the obvious error with this "reps" logic. if a tablet without verizon data was a brick, it wouldn't be possible to activate one in the first place.

She is insinuating that it will brick the device because it was set up with Verizon in the first place. That is the only fear I have... that there is some sort IMEI check when the device boots and if it can't authenticate with a Verizon tower it will fail in the bootloader.

If that was the case, they wouldn't be able to sell tablets without Verizon service. I imagine they would also be looking at a major lawsuit if people couldn't cancel the service.

I can't be the only one that is trying to do this... would someone who has done this please give me some peace of mind?

padanfain said:
She is insinuating that it will brick the device because it was set up with Verizon in the first place. That is the only fear I have... that there is some sort IMEI check when the device boots and if it can't authenticate with a Verizon tower it will fail in the bootloader.
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no, again, i would like to point out that if you were out of range of a tower (which can and does happen that would result in a "brick" as you call it).
your fine, call cancel be happy.

padanfain said:
I, like many others I assume, bought the Xoom from Best Buy on a month-to-month Verizon contract with the intention of canceling the contract immediately. Today I called and tried to cancel the contract and had a frustrating 60 minute phone call. The agent, working with her supervisor, was telling me that there is no way I can possibly cancel my plan with them and that if she were to cancel my account, my Xoom would become a brick. She told me that in order to get the device to work in wifi only mode I would have to return it to Best Buy and go to a Verizon store to purchase one with Wifi only. She indicates that there is no way possible to convert my existing device, even if I brought it into a Verizon Wireless store. I just got off the phone and she said she will be calling me back after contacting the best buy store on my behalf and trying to work out a solution.
Has anyone had success with this situation? What did you do? Is there a secret code word I have to give to Verizon? Is she actually correct... if she cancels my account will my Xoom turn into a brick?
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She lied to you. The first CS Rep gave me trouble to, but a seperate completely bull**** story. She told me that since I went to costco, and they are an "indirect retailer", that I would have to go to them to cancel the line.
After calling Costco I was informed that this wasn't true, and that Verizon lies . She told me to make up a story that I needed to cancel the data plan because I couldn't use it right now but I would be reactivating in a few months.
Due to impatience, and stubbornness I called Verizon again, without a fake story, just adding that I'd been "misled" by one CS Rep, and that I had already called Costco. The second rep was very helpful, did my cancellation with no problem. She informed me, as I already knew, that the device would work perfectly fine without activation. At this point I had skipped activation and hadn't use a single byte of Verizon data and had been using wifi for hours.
When you call, and get a better rep, make sure that they waive the activation fee, as it's not automatically waived when doing a quick cancellation.
So to recap.
Don't Take No For An Answer.
Inform them that your device is off contract, and you are keeping it, just getting rid of the data plan.
Make sure they waive the activation fee.
You're device will not brick, and you can just turn off verizon data in the settings.
So YES. I have successfully cancelled month-to-month data and kept a fully functional XOOM.

padanfain said:
I can't be the only one that is trying to do this... would someone who has done this please give me some peace of mind?
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just call again and get it done. You called Verizon right and not Best Buy. Verizon can easily do this they are just trying to keep you on your data plan. Threaten if that you dont have your plan canceled then you will report them to the BBB. Im sure that will get you some attention

I work for Verizon in customer service and we had a training the other day that stated if a customer signs a two year contract and gets a discount and then cancels the data plan within the two years they will be charged the 200 difference. I hope this is not true and just something they told us, but for your case I again hope it isn't true. Good luck man and I will try to find out more today at work.

call them back. My cancel phone call took 30 seconds, I explained the situation, she said ok let me cancel that...... there you go, activation fee waived, service canceled. We'll let you know about the 4g upgrade.

padanfain said:
She is insinuating that it will brick the device because it was set up with Verizon in the first place. That is the only fear I have... that there is some sort IMEI check when the device boots and if it can't authenticate with a Verizon tower it will fail in the bootloader.
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No, that does not happen.
First, Verizon has officially said you do not need service to purchase the device anymore. Motorola will sell you the Xoom directly without service.
Second, when you start the device for the first time it asks you to begin the setup which the first step is to activate the device on Verizon. Immediately under it states you can continue with wifi setup by click the button.
The OS is not locked. This was mearly a strong arm approach by Verizon and Best Buy to get at least 1 month ($20) of service and connection fee ($35) from anyone purchasing.

angermeans said:
I work for Verizon in customer service and we had a training the other day that stated if a customer signs a two year contract and gets a discount and then cancels the data plan within the two years they will be charged the 200 difference. I hope this is not true and just something they told us, but for your case I again hope it isn't true. Good luck man and I will try to find out more today at work.
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They key point is that he didn't sign a contract. He is on a month-to-month plan with no obligation to continue service.He did not get a subsidized price. This is how I purchased mine.
EDIT: I could be wrong. The OP says "month to month" which implies no contract, but then states he's on a contract. Hmm....

She called me back and after talking to best buy she did exactly what I told her to do in the first place -- cancelled my account and prorated my two day's usage which was 1.50. I had to pay the activation fee. I know there are others who didn't, but frankly, after arguing with them for an hour just to cancel, I really didn't feel like having it out again with them just for $35 bucks -- my time is worth more than that.
Thanks for all the responses guys and gals.

Wow, I'm glad I didn't end up picking one up from costco given all the hassle to cancel with Verizon. Ugh, don't think I'm ever going to activate it based on this.
Sent from my EVO using XDA App

padanfain said:
She called me back and after talking to best buy she did exactly what I told her to do in the first place -- cancelled my account and prorated my two day's usage which was 1.50. I had to pay the activation fee. I know there are others who didn't, but frankly, after arguing with them for an hour just to cancel, I really didn't feel like having it out again with them just for $35 bucks -- my time is worth more than that.
Thanks for all the responses guys and gals.
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Just FYI, I think there's a 72hr return policy on the activation fee. A google search will get you verification.

I just called and cancelled. Took 5 minutes. Device still works just fine! I just have to pay for the 1 day of usage.

padanfain said:
She called me back and after talking to best buy she did exactly what I told her to do in the first place -- cancelled my account and prorated my two day's usage which was 1.50. I had to pay the activation fee. I know there are others who didn't, but frankly, after arguing with them for an hour just to cancel, I really didn't feel like having it out again with them just for $35 bucks -- my time is worth more than that.
Thanks for all the responses guys and gals.
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They gave me ****, i just told them i know it can be canceled and i don't want the data package. You have 72 hours to cancel and not pay the activation. If you did sign a contract, then yes you will have to pay the ETF.

[Q] Upgrade and switch lines through LetsTalk

I have had an exhausting morning trying to figure this out. I posted a few times in the Epic Touch prices thread but am not getting any answers. I want to upgrade the phone on my wife's line on our family plan and switch it to my line (I really want the epic touch and she wants my epic). I've spoken with 2 chat representatives and 2 phone reps. Both chat reps said the phone must remain active on the line it was upgraded on for 6 months. I asked them if they just meant the services, and they said "no" the phone itself. After chat session 1 I called in. Representative said it was ok as long as any service add-ons remained active for 6mo. I washed and repeated the whole process and came up with the same answers from another chat rep and another phone rep. Chat no, phone yes. Does anyone have experience doing this at Letstalk?

I think I found my answer. After multiple calls, I got confirmation over the phone that it is not possible to switch the phone following an upgrade to a different line. 3 sales representatives said it could be done as long as the services remained active. I asked for someone who could give me written confirmation and she stated that it was not possible within the first six months. I stated and restated several scenarios (wife doesn't like phone, gets broken no insurance then fixed, etc) and she said they would all be subject to a Equipment Subsidy Fee of $250. I hope not many of you were planning on doing this like I was. I guess it is Best Buy or RadioShack for me. Wonder if I will have to pay 200(+36 for activation) vs. 124. Damn it.

If you read LetsTalks terms and conditions to their discounts, it says that switching lines and what not "Does not apply to Sprint plans" Answer your question? Ill find it again in just a sec.
Edit -
Copied from LetsTalks website.
*Please note: the following provisions regarding deactivation, equipment swapping and account termination DO NOT apply to Sprint purchases, even where stated otherwise.
*Failure to maintain service for 181 days may subject the purchaser to a deactivation charge equal to the difference in price paid for the phone and the price of the phone if purchased without contract, if such action results in the loss of carrier commissions by LetsTalk.com.
*All of the above stipulations are solely in the interests of ensuring that LetsTalk.com earn an expected commission from Sprint, it is this commission which is allowing LetsTalk.com to offer this discount.

Seriously I love you man. This community is great. One sales representative even said it does not apply to sprint plans. I saved the T&C and will go reread them. I will go ahead and place my order then. I thought I read that whole thing. Thanks again.

Jesse Buck said:
Seriously I love you man. This community is great. One sales representative even said it does not apply to sprint plans. I saved the T&C and will go reread them. I will go ahead and place my order then. I thought I read that whole thing. Thanks again.
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I answered you in other thread too. I do remember the service rep stating something about it being ok because I am on sprint. She said no way if I was on verizon or tmobile.
Sent from my SPH-D700 using XDA Premium App

Just read your reply, thanks

The CS Rep I talked to on the phone said that it doesn't apply to Sprint and that I could do it.

I had 3 reps on phone confirm it was possible. 1 phone and 3 chat reps said it wasn't. This is even after I showed them the wording "provisions DO NOT apply to Sprint purchases". We might have a class action if they charge us all 250. jk

Can you switch lines even if your not on a family plan, could I use my girlfriend upgrade and switch phones, she's on a family plan and I'm on a indivual plan?
Sent from my SPH-D700 using xda premium

Why/how AT&T waved my ETF!!

Just thought I would share my experience for whatever it's worth.
I should start off with saying that I live in the country and never had the best service with AT&T. I used their Microcell to subsidize my reception and it worked okay. I imagine if I lived in a big city or an area with excellent AT&T reception my story would be different.
Problems I had with AT&T that were well documented on my account: poor reception, duplicate text message issue that came and went (only real way to stop it was battery pull and/or sim transfer to the Captivate), last two months data usage was waaaay off as in AT&T thought I was using substantial more data than I was (3G Watchdog / common sense) and no amount of hours spent on the phone with customer service resolved my issue.
So after being a slave customer of AT&T's for almost two years, and two different phones with them my ETF was $110. I decided I would gladly pay the $110 and go get a SGN from Verizon, who I know through my roommate and former roommate to have excellent service both at my home and work. I realize that this differs thoughout the country but make no mistake about it, in Northern Alabama VZW is the ONLY carrier to have excellent reception everywhere I go.
So I went to the Verizon store and bought a Galaxy Nexus. I provided my AT&T customer number and of course my phone number to the VZW salesman, no call to AT&T was needed to cancel my service. Side note: I brought them a 6 year old PoS phone my sister was kind enough to provide me and they gave me $50 off. I also asked the rep before letting him know I was buying the phone, "if I do decide to buy this from you today and pay my AT&T ETF can you wave the activation fee to help me out?" he did.
So I get my last bill from AT&T and even with my service cancelled they were trying to charge me an extra $20 data fee, either for the next month or an additional fee I don't know but I know it wasnt a legitimate charge (surprise, surprise). I called AT&T customer service and explained to the guy that my service had been cancelled for a week and the $20 data charge should not be on my bill, he agreed. I then mentioned in passing that "AT&T was not able to provide me with reception and I felt it was unfair of them to charge me an ETF when I had been a good customer and was not recieving what I was paying for". That phrase was not even fully out of my mouth when he said "I agree with you, let me go talk to my manager." he was gone for 2 minutes or less and came back to the phone saying, "I spoke with my manager and we are able to wave your $110 early termination fee." I couldn't believe it! That wasn't even why I called, I was only mentioning that in passing because that is how I felt. I was absolutely going to pay the ETF and be done with AT&T forever! But this man, prob the one and only customer service rep at AT&T that would have been willing to do that for me, didn't even let me get the whole sentance out of my mouth before jumping into action and going above and beyond to help me out! I honestly feel like I could have called AT&T a hundred more times and not get the same experience. I was so happy that I payed my remaining balance instantly through ACH.
So that is my story, whether it's helpful or even an interesting read to anyone else I am not sure. I know it will get down voted, and especially by ClearFire because I pissed him off and now he down votes all my posts no matter how helpful lol. But I am not holding grudges, not towards any member of this forum that I might have had disagreements with and not towards AT&T who I formerly hated, err, well maybe I still do hate AT&T lol. I will never go back to AT&T as long as I live, I am extremely happy with VZW! At home when I was getting <5 down and maybe 1 up on a good day and one bar of service with AT&T, I now get >15 down and >4 up and full bars from Verizon. Again this is my experience and I realize that reception differs greatly in dif geographical areas. I guess this is my "goodbye Atrix community" thread. Mostly it was a good time here with you, I will be sending some of you friend requests and I will check back in at the Atrix forums. Have a great day all of you and I hope something I said was helpful.

Good stuff. I'm in a very good area for att. Wifi at home and work. Nothing to complain about. Does Verizon have unlimited mobile to mobile as well?
Sent from my MB860 using XDA App

Deggy said:
Good stuff. I'm in a very good area for att. Wifi at home and work. Nothing to complain about. Does Verizon have unlimited mobile to mobile as well?
Sent from my MB860 using XDA App
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No sadly Verizon does not have unlimited mobile to mobile. I am on the 900 minute plan and that includes 5 "friends and family" numbers for unlimited calling, the numbers can be mobile or landline.. I am actually thinking of downgrading to the 450 minute plan to save $20/mo and using GrooVe IP + my Google Voice number during peak hours. At home and at work I have WiFi so I'm thinking this will be a good idea I just have to get in the habit of doing it. I included my data speeds in the OP more of a reference of what I dealt with as soon as I left the house.

Congrats! I had an experience with att a while back... I think it was because I moved out of their coverage area, let's just say it wasn't as painless as your story. Good for you.
Sent from my MB860 using XDA App

per policy if your less than 12 months in your contact and ltv 1 your etf gets waived. that is prolly why they did it. ltv = life time value, or tech has to note the account about the service issues, those are the only two ways to get it done.

twayneo said:
per policy if your less than 12 months in your contact and ltv 1 your etf gets waived. that is prolly why they did it. ltv = life time value, or tech has to note the account about the service issues, those are the only two ways to get it done.
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another way is to be military that just got deployed. this happened to a family member with 3 months left on the contract. it's a shame that you have to know the information yourself because a lot of customer service reps don't. ended up renewing a 2 year contract and finding out that we could have terminated the account without any fees, of course by then we were already 3 months into the new contract and it took me about 1 month of fighting to get it terminated.
the service that is provided often depends on the rep that picks up. that's why a lot of times i just hang up on a rep that's not being helpful and try again.

autumn_leaf said:
the service that is provided often depends on the rep that picks up. that's why a lot of times i just hang up on a rep that's not being helpful and try again.
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THIS!! Is the best end all advice ever. And I know through personal experience. Not just AT&T but all companies and all services.

autumn_leaf said:
the service that is provided often depends on the rep that picks up. that's why a lot of times i just hang up on a rep that's not being helpful and try again.
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+1
10char

autumn_leaf said:
the service that is provided often depends on the rep that picks up. that's why a lot of times i just hang up on a rep that's not being helpful and try again.
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I should really do that more often.
Sent from my MB860 using XDA App

You wouldn't believe the amount of waivers/credits AT&T give out daily.
The best way to get what you want is to ask for a manager.. Most managers are so lazy that they'd rather just give you a credit than talk to you.
If you get no luck through customer care - dial 611, wait for option to cancel service - you'll be connected to retentions, and they are allowed to give a lot more.
They have changed things up recently, though.. If you've had a number of credits in the past then you're likely to be declined when requesting further credits..

A while back, I was checking my phone bill online and noticed that I didn't have the unlimited text plan I thought I did. So I added the service with their website. The next month I looked at my bill, and I noticed a $150.00 for text messaging, for going over my plan.
So I call AT&T and the young woman I spoke with looked up my account, and then said she would get a manager. The manager I spoke with verified that I had made the change to unlimited text plan, but it wasn't put into effect. So she immediately credited my account for the text overage.
Both people were very helpful and nice. In fact I haven't had any bad experiences with AT&T's customer service. Maybe it's my voice, and they decide to be nice to me. IDK.

dratsablive said:
A while back, I was checking my phone bill online and noticed that I didn't have the unlimited text plan I thought I did. So I added the service with their website. The next month I looked at my bill, and I noticed a $150.00 for text messaging, for going over my plan.
So I call AT&T and the young woman I spoke with looked up my account, and then said she would get a manager. The manager I spoke with verified that I had made the change to unlimited text plan, but it wasn't put into effect. So she immediately credited my account for the text overage.
Both people were very helpful and nice. In fact I haven't had any bad experiences with AT&T's customer service. Maybe it's my voice, and they decide to be nice to me. IDK.
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I worked there for about 8 months - it's really luck of the draw. There are so many grey areas in their policies, and not everybody is made aware of some of the less common issues/procedures to deal with them.
You just have to hope that you get a hold of somebody who knows what they're talking about (or has a manager who does), & that they're in a good mood Honestly, there are very few things that they can not do (without a transfer)

My experience with AT&T has been positive. I have had accidental international data overages and have been credited.