I've been following the mobile data connectivity issue that some users are experiencing (where data connection drops randomly, apparently coinciding with a lot of switching between 3G/H/H+).
Initially, people suggested disabling 'fast dormancy' using *#*#9900#*#*, however, this did not work for many, including myself.
In this post http://forum.xda-developers.com/showpost.php?p=15250511&postcount=6, there appears to be a solution, albeit a workaround.
I have started this thread, as there are so many separate threads about this issue, and only the Telstra Australia thread had this answer (as far as I've read). I have copied the post (a repost from whirlpool) by dusty_nz below. Basically, the problem is serious, the guys from Samsung have insisted this will be fixed in KE9, but there is a workaround in the mean time (disabling H+ and H, or just disabling H+ using *#301279#). This may seem drastic to speed freaks, but 3G connection alone should still give you 1.5 Mb up/down if you can put up with that. This has worked for me, no more data stalling, no more server errors etc. etc. I hope H/H+ will be fixed in future firmware.
Here is the post:
dusty_nz said:
Found this on
http://forums.whirlpool.net.au/archive/1714413
****************** FIXED ******************
After contacting Samsung for an insane period of time (ended up on an international call to England i think... or now that i think about it could have just been some English guy in Aus lol) I have got an official explanation and confirmation that this issue is being looked into for KE8 (but it appears that KE8 has been launched in India already so it might be KE9).
*disclaimer*
I am no expert on mobile technology this in-depth however the (probably very) dumbed down version the Samsung guy told me was this;
*end disclaimer*
The problem stems from the fact that this phone has 3 forms of data connection, 3G, HSDPA, and HSPA+.
3G is what we have all had since 3/Telstra launch 10 years ago.
HSDPA is the 7.2mbps connections that we got after that.
HSPA+ is the full fledged 42mbps Next G stuff that only Telstra has.
The problem is, when you are just using the phone as "a phone" it idles on a 3G connection to save battery and when you initiate a data connection it flicks on to the higher connection protocols for better speed.
What is supposed to happen when you initiate the data connection is the phone checks for H+ connection, then for H and then finally 3G. For some reason if you arent with Telstra or are in an area without HSPA+ the phone gets hung up for too long attempting to initiate the H+ connection and refuses to drop back to H!
Also, even if it does give up on H+ it then has an issue with falling back to 3G. Resulting in the problem that if it cant get H+ or the tower is too flooded for a H connection you get absolutely nothing until you restart the data mode within the phone, renegotiates with the tower and BAM, you are back in business.
So... there are 5 fixes;
1. Wait for KE9 (or what ever firmware fixes the modem timings etc)
2. Get a Telstra sim and never leave an area that has H+
3. Turn off/on data mode whenever it happens
to which i told him they were stupid answers and completely unacceptable, but then he came out with this complete gem!
4. using service code *#301279# you can turn off HSPA+ completely forcing it to start the data connections on HSDPA
5. using *#301279# again you can just turn off HSPA+ and HSDPA meaning it instantly starts downloading the data on 3G without delay
Now yes, i thought... great... ive bought this $779 phone that has all the latest and greatest technology and I cant even use it! But, I did some testing!
First of all my normal sim is Vodafone so turning off HSPA+ is an obvious one for me, im never going to get it so why bother. So now that the phone only attempts to get a connection with HSDPA the need to turn off and on data connection was getting more and more rare but still having the problem (i have a feeling that is due to congestion?). So i bumped it down to 3G only and it works perfectly 100% of the time!
The point of these faster connection protocols is speed so i did testing.
Vodafone sim, 4 bars of signal in the middle of a shopping centre.
HPSA+ turned on = 4mbps down, 1mbps up
HSDPA turned on = 4mbps down, 1mbps up
3G only = 3.5mbps down, 1mbps up
did this over and over and over again and to be perfectly honest, im willing to lose 500kbps to make sure that data always works and if you are just doing general web browsing the time it takes to initiate the HSDPA connection wastes more time than the slightly slower speeds with 3G does.
Now obviously this only works fine in my situation, if you are with Telstra and going from HSPA+ down to 3G means going from 20mbps to 3... i would be pissed. But for the rest of the country you are talking about a loss of less than 1mbps so in real world situations with just small amounts of burst data its fine
TLDR; Try and go online and the 3G up arrow lights up but never actually downloads anything
Dial: *#301279# – Change HSPA revision – Release 5 HSPDA only
test, if still a problem
Dial: *#301279# – Change HSPA revision – Release R99 HSPA off
Your welcome, Peace out!
Click to expand...
Click to collapse
this works! thanks!
Cheers!
Just tried this and I got 1800kbps on 3g!!
Hmm, i played around with those codes. If i choose to drop H+ and H, stays on 3G, but speed is crappy for me. So i want to drop only H+, but when i do that phone stays only on 3G too, not attempting to connect to H. Am i doing something wrong ?
Sp1tfire said:
Hmm, i played around with those codes. If i choose to drop H+ and H, stays on 3G, but speed is crappy for me. So i want to drop only H+, but when i do that phone stays only on 3G too, not attempting to connect to H. Am i doing something wrong ?
Click to expand...
Click to collapse
*#301279#
Option [1] Release R99(HSPA OFF) - This should turn H+ and H off
Option [2] Release 5(HSDPA ONLY) - This should turn just H+ off (what you want)
Option [3] Release 6(HSDPA/HSUPA) - This should turn H+ and H on
To test this, you might want to make sure you are in an area that can pick up 3G, H and H+.
One week on since I selected Option [1] and I have not had any data stalling issues, before I was having data dropping every few minutes whilst browsing.
I tried Option [2] and still had the stalling issue.
Good luck.
tomelsmith said:
*#301279#
Option [1] Release R99(HSPA OFF) - This should turn H+ and H off
Option [2] Release 5(HSDPA ONLY) - This should turn just H+ off (what you want)
Option [3] Release 6(HSDPA/HSUPA) - This should turn H+ and H on
To test this, you might want to make sure you are in an area that can pick up 3G, H and H+.
One week on since I selected Option [1] and I have not had any data stalling issues, before I was having data dropping every few minutes whilst browsing.
I tried Option [2] and still had the stalling issue.
Good luck.
Click to expand...
Click to collapse
I hardly ever get H+, which is why i want to turn it off, thing is if i choose option 2, i only get 3G, while with option 3 i get 3G and H (probably H+ too if i were in the right place). Option 1 works fine, doesn't seem to stall, but 3G speed is crap in my network, that's why i wanted option 2.
Tried all three settings and I am getting about the same speeds with all three settings, 3600-4200 down and 1550-1620 up. So will try setting 1 to see if my connection carries on dropping out.
Thanks
Wat is the code for miui
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I actually tried this before on a few different radios and it didn't really work. The real problem I have is when I get in an elevator for a minute and get out shortly. It's not long enough in the elevator for the phone to say "No Signal" but it's still long enough for the data connection to hang and never bother hooking back up when I get off the elevator.
I'll try again though... will report back.
same here .... i tried the three options but problem persist
I have tried the codes above, including disabling dormancy but my internet still will not connect to the internet. Please help.
I'm with Optus (TPG) and I never really see H. It's either 3G, or H+.
I tried disabling H+ (option 2), and like the other guy now I only see 3G.
My Speedtest with only 3G was:
Down - 228.2kB/s
With H+ enabled (option 3), my Speedtest was:
Down - 482kB/s (but it's been as high as 1103.9kB/s in previous tests.
For now I'll just keep it as it is and put up with the occasional freezes. Hopefully it's fixed soon in a firmware release.
i cant seem to get the codes working.. after i dial *#301279# nothing happens, no menu nothing. tried on my wife's galaxy s 2 same thing.. is there an app to disable HSDPA?
\\Issue solved
Is this issue mainly due to the carrier?
I did not have this problem b4. Now I found that my phone might suffer from this.
Tried to disable the H+ or H & H+ at the same time, it seems the issue is still there.
I am on Vodafone Australia network. And I just raised this similar topic on Whirlpool, if you guys would like to discuss this network problem on an OZ forum, plz refer to the below
http://forums.whirlpool.net.au/forum-replies.cfm?t=1744684
Cheers
Updating to XXXKG2 fixed 90% of my problems, on vodafone au.
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MealsOnWheels said:
Updating to XXXKG2 fixed 90% of my problems, on vodafone au.
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
For me it's still the same, coming from KF2 to KG2. Will try KG3.
Any one with new modem firmware that 100% fixed the 3G drop/stuck connection(only see upload sign lit) bug? I am running KG1 modem(stock rom no root) and still experiencing this issue on ATT in Bloomington, Indiana USA.
I also realized S2 uses Infineon modem chip which is the same supplier for the iPhone3G that had the 3G slow down, drop call issue..
Could this issue be the chip at the end?? Why would Samsung taking forever to fix this critical flaw on I9100??
I'm on 3 UK. Had the cutout on KG1 and KG2. But it's definitely gone away in KG3.
I'm on Airtel India on KG3 and I still have the data stalling issue.
Seems to me like this issue surfaces more when I'm at home on wifi and then step out to data.
Trying out these service codes now to see if it helps to turn off high speed data.
It would make sense for Samsung to include these settings in the rom itself even for those without issues but want to save battery.
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Related
Have had this phone a coupla months, happy with it except the stupid GPS problem and some other connection problem.
When using wifi connection at home, if i stop browsing and close the screen for a few minutes and go back to surf internet, the wifi will stop working, turning wifi off and on again will make it work. Not too difficult but sometimes this feels sucks.
second problem is, occationally i will lose the "3G" or "H" sign on the top and cannot connect to internet using 3G data connection. i have no idea why this is happening. sometimes when i am out on street, try to check some information online, 3g is my only option and it really bothers me when it stops working. i'm using orange. all setting are as original.
Anyone knows how to solve these 2 problems?
the phone either works on
850/1900/2100
or
900/1900/2100
so depending on the model that you purchased
and where you live
also the cell phone provider that you are using
you might not get the full band usage of your phone
for example using the above models on a phone service that only uses
1700/1900/2100
then you are cripled
some telcos only use 1 band or 2 bands at most
1700 or 2100 for example
ehe12 said:
Have had this phone a coupla months, happy with it except the stupid GPS problem and some other connection problem.
When using wifi connection at home, if i stop browsing and close the screen for a few minutes and go back to surf internet, the wifi will stop working, turning wifi off and on again will make it work. Not too difficult but sometimes this feels sucks.
second problem is, occationally i will lose the "3G" or "H" sign on the top and cannot connect to internet using 3G data connection. i have no idea why this is happening. sometimes when i am out on street, try to check some information online, 3g is my only option and it really bothers me when it stops working. i'm using orange. all setting are as original.
Anyone knows how to solve these 2 problems?
Click to expand...
Click to collapse
3g nodes and 2g bts wont give you the same area coverage, yes you will lose the H and drop down to 3g if your -db rating (signal is low) is at the highest limit for the cell and it deems you either need handing off to another site or you were one of the last ones to be allocated a slot and get kicked.
its how the cookie crumbles, no where will give you 100% coverage and if u are close to a small site thats overloaded with traffic you will always get crappy uplink and downlink...
b
I dont know where you are or what provider you use, but I have the same problem with my I900M on bell. it is apparently a widely known issue with Bell, and they associated my phone with the ongoing ticket incase it gets resolved they'll contact me.
Also, when I lose the 3g, ts a good chance my phone is going to lock up and need a battery pull to boot back up.
So Basically if I leave the house or wifi spot, I try not to show people my internet on my phone so it doesnt look like I'm carrying a brick in my pocket everywhere.
anarchyuk said:
3g nodes and 2g bts wont give you the same area coverage, yes you will lose the H and drop down to 3g if your -db rating (signal is low) is at the highest limit for the cell and it deems you either need handing off to another site or you were one of the last ones to be allocated a slot and get kicked.
its how the cookie crumbles, no where will give you 100% coverage and if u are close to a small site thats overloaded with traffic you will always get crappy uplink and downlink...
b
Click to expand...
Click to collapse
so that's something to do with the carrier? Thanks for the explanation!
Something strange I've noticed with my Galaxy S II is that data / internet will only work if the 'H' (for HSDPA) is in the status bar, but not with '3G' there...the green arrow will appear next to the 3G when I try to connect to something but it will just time out unless it happens to switch to 'H'.
Anyone know why this would be? Is only the HSDPA network working with my phone, but regular 3G won't?
It is possible that the 3G cells in your area are fully loaded with users.
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nvm
i didn't read it well
Same problem here, on 3.
Wondered if it was the phone or the network! If it's a problem with the phone it'll be fixable/covered by warranty though, right?
Same here, it sits on 3g then i try to load a page etc and it goes to h like it carnt use 3g , im on t mobile and they have full coverage where i am
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I found an older thread that says it's a feature, keeping the phone in 3G mode to save battery until you do something that requires data which switches it over to H. I've kept a closer eye on my phone and that does seem to be what it's doing, usually taking a second or two to switch over each time I use data.
However, there have still been some times where it stays on 3G and is unable to load data.
Yeah i think your right and also it does not change sometimes and kinda hangs, be nice for it to switch over to H abit faster without battery drain.
AXIS of Reality said:
I found an older thread that says it's a feature, keeping the phone in 3G mode to save battery until you do something that requires data which switches it over to H. I've kept a closer eye on my phone and that does seem to be what it's doing, usually taking a second or two to switch over each time I use data.
However, there have still been some times where it stays on 3G and is unable to load data.
Click to expand...
Click to collapse
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I have the same issue with my phone to on t-mobile, not working on 3g then working on H.
It is a right pain to be honest.
No way of stopping this battery save? I would rather use more battery.
It's the network. I have no explanation but only Edge and HSDPA work whether on Samsung or Nokia.
Just tested, this does not occur for me, at least right here, right now. Comfortably loading pages on Google with just 3G signal (T-Mobile UK).
It's faster when I stand on my bed upstairs for HSDPA but 3G does work. Stock firmware from T-Mob, no modifications.
AXIS of Reality said:
Something strange I've noticed with my Galaxy S II is that data / internet will only work if the 'H' (for HSDPA) is in the status bar, but not with '3G' there...the green arrow will appear next to the 3G when I try to connect to something but it will just time out unless it happens to switch to 'H'.
Anyone know why this would be? Is only the HSDPA network working with my phone, but regular 3G won't?
Click to expand...
Click to collapse
Hey mate,
I have the galaxy s i9000, with optus here in sydney. same problem, only switches to "H" when i make some sort of data request (load a page, open an app that uses internet), it takes a couple of seconds to switch from 3G to H. Sometimes, it keeps flicking back and forth between 3G and H like its having problems connecting to H
I complained to optus, they reckon i'm lying. Go figure.
joeykatoa said:
Hey mate,
I have the galaxy s i9000, with optus here in sydney. same problem, only switches to "H" when i make some sort of data request (load a page, open an app that uses internet), it takes a couple of seconds to switch from 3G to H. Sometimes, it keeps flicking back and forth between 3G and H like its having problems connecting to H
I complained to optus, they reckon i'm lying. Go figure.
Click to expand...
Click to collapse
Sorry.. just to add on, i've tried about 13 different modems on my i9000 and it happens with all of them.
The only fix I've come by? dial *#301279# and disable HSDPA altogether thats the only way my phone will actually load any data on 3G
I have the same thing, but as i understand H and H+ are the highest form of 3G, not a different thing. So I am wondering what mode we are in when 3G appears. UMTS?
Its all very annoying to be honest.
None of my other phones have this problem as they always stay on HSPDA
Same problem here to the extent that pages fail to load on 3g and come up with the error then when I refresh the page once its on H it loads straight away.
Actually this problem is making my phone more or less not usable.
I use the slingplayer alot, keeps skipping on the Galaxy S II as it seems to keep switching between H and 3G.
Put the sim card into my ZTE Blade (Orange San Francisco) and streams constantly with no problem with signal staying on H.
With all the threads relating to 3g and connectivity issues..we can deduce that SGS2's modem really sucks big time..and still no firmware update to correct this even though large number of people is facing some sort of problem with mobile internet which is a main function on todays smartphone.
Sent from my GT-I9100 using Tapatal
Anyone know who to e-mail with examples at Samsung?
I guess they won't fix a problem if they don't realise there is one.
Some people will prefer longer battery when its on 3G then H, others will want the constant H.
I got mine a week after it released. The first two updates mine did the same thing, but instead of timing out, it would drop all signal and display the circle. After a reboot signal would come back. From KE7, it has not done it again.
AT&T in the U.S.
same problem, mode switches around when using data, 3 australia
Anyone noticed on gs2 it switches to 3g until H is needed for data. If I'm in an H area it doesn't stay in that mode all the time.
I know H drains battery more so on the gs1 could the same functioning be transported. In theory giving better battery life?
Just my input and maybe a tribute to my old faithful gs1 and the great community
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Same for my sgs2 (I am on orange)
At first I just thought signal was not so great in area I live but then the H pops back when I start downloading and using net, I can see why they have made it this way but I am also a little unsure as to how much this helps, the swapping from 3g to h then 3g to h and so on and if this itself does not either slow our use as we wait for it to swap back to h and if saves energy or uses more? (like in a car changing gears more often uses more fuel)
skibadee said:
Anyone noticed on gs2 it switches to 3g until H is needed for data. If I'm in an H area it doesn't stay in that mode all the time.
I know H drains battery more so on the gs1 could the same functioning be transported. In theory giving better battery life?
Just my input and maybe a tribute to my old faithful gs1 and the great community
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Click to expand...
Click to collapse
Yes. There are quite a few people with 3G and HSDPA issues:
http://forum.xda-developers.com/showthread.php?t=1074396
http://forum.xda-developers.com/showthread.php?t=1073958
Yours may not be an actual problem if your getting decent speeds but mine is failing to stay on HSDPA when downloading and getting very poor results (64kbps) in an area which I normally get around 2000kbps.
I've spoken to Samsung but they have yet to respond with a resolution.
Dont know if its an issue for me as it swaps back to 3g once its got all it needs (page loaded) its stays 3g until i click on next page or it needs it then jumps to H again.
voodoochild2008 said:
Dont know if its an issue for me as it swaps back to 3g once its got all it needs (page loaded) its stays 3g until i click on next page or it needs it then jumps to H again.
Click to expand...
Click to collapse
Same here - no problem with speeds or whatever, but once it's finished it changes back to 3g. I'm on vodafone.
I'm in Australia with H+ and it will only switch to that when I'm actively downloading something, could be a battery saving feature?
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It's not an issue, my SGS does the same thing.
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Ahh see my sgs (i9000)didn't. It was always on H or 3g depending on signal.
I flashed God knows how many Roms and kernels (mainly darkys & voodoo/speedmod) it never switched like this.
Oh and my battery lasts way longer on my sgs2
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I noticed this too but I have yet to properly test it to see if that's actually what it's doing....
my nexus one also stays on H always and never switches back and forth for the data transfer.
however i thin kit is network dependent sometimes, because when i traveled to a different city a few weeks ago suddenly it would switch between 3G and H anytime data transferred. as soon as i drove about 15 minutes north out of that city, it returned to constant H and back to normal.
so i dont know exactly how or why this is caused. i'd prefer to jsut stay on H and not change back and forth.
Depending on Carrier actively terminating HSPA when data transfer finished?
Is the same on my HD 2 .
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I chose Orange via CPW. I received my SGS 2 yesterday. Such a stunning phone but I'm returning it as I can't connect via HSPDA. My two O2 Galaxy S's sitting on same desk connect at H without issue. If I take out the Orange contract SIM and replace it with one of my O2, the SGS 2 connects at HSPDA immediately. Definitely an Orange issue.
Hopefully I can take advantage of CPW policy to find a network that works for me. Would be great if I could keep the handset (put protective screen on it and time spent customising handset) and pop in another SIM.
Anyone tried changing the preferred network type? On my Nexus One the default (which I never changed) was WCDMA preferred, on the GSII it's GSM/CDMA auto (PRL). A brief bit of research online suggests that this does affect how the phone switches between available network types.
(*#*#4636#*#* then Phone Information, then scroll down, for those who don't know where this is)
snoopstah said:
Anyone tried changing the preferred network type? On my Nexus One the default (which I never changed) was WCDMA preferred, on the GSII it's GSM/CDMA auto (PRL). A brief bit of research online suggests that this does affect how the phone switches between available network types.
(*#*#4636#*#* then Phone Information, then scroll down, for those who don't know where this is)
Click to expand...
Click to collapse
thank you for useful info
I get this issue when I have GSM/WCDMA (Auto mode) selected.
Speed tests are rather slow even when it switches to H. When I select WCDMA only I get great speeds (3Mb+). Still switches between 3G and H though.
My issue is that I've never been able to connect to H+ in central London on Three. Not sure if it's my phone or the network.
This is actually how the umts/hspa technology works. HSPA as a technology is only for data, so it's used only then. Carriers drops the connection back to umts if data is not used.
This is also related to the FastDormancy bug discussed here. So it might also relate to why this phone does it so often or fast.
I've tested two usb-modems and another phone in my location and they all do exactly the same thing what galaxy s ii.
My network provider always drops the connection to 3G if data is not used, it can't be forced. A way around it is to keep a small download going.
E.g. if I use a usb-modem on my laptop and want to keep it in HSPA (for some reason...), I just put wget with 1kt/s download in the background.
The networks capacity is not limitless, so older technologies is used instead.
Hope this clarifies things.
gvoima said:
This is actually how the umts/hspa technology works. HSPA as a technology is only for data, so it's used only then. Carriers drops the connection back to umts if data is not used.
This is also related to the FastDormancy bug discussed here. So it might also relate to why this phone does it so often or fast.
I've tested two usb-modems and another phone in my location and they all do exactly the same thing what galaxy s ii.
My network provider always drops the connection to 3G if data is not used, it can't be forced. A way around it is to keep a small download going.
E.g. if I use a usb-modem on my laptop and want to keep it in HSPA (for some reason...), I just put wget with 1kt/s download in the background.
The networks capacity is not limitless, so older technologies is used instead.
Hope this clarifies things.
Click to expand...
Click to collapse
My problem is not that it goes back to 3G but it's dropping back every few seconds, even whilst downloading. It doesn't happen on my other Android handsets on the same network. So it is a problem.
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I'm in U.S. on AT&T, with an HTC Inspire "4G" and SGS2. The Inspire stays on H+ at all times, idle or active. The SGS2 does bump up to H+ on demand it seems. BTW, The SGS Tools app with the dialer codes still works fine on this device. I've been messing with network bands since I got the phone.
Just to add. I'm using the same vodafone sim card from my old sgs and it always stayed on H unless signal was 3g only area.
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I've posted in many threads regarding this
It didn't do it on my SGS with same sim card/network. Speed results between the two are very similar. Only network performance issues experienced were when immediately after i swapped out the sim card from captivate to SGSII and shortly after i switched my data plan from smartphone plan to medianet
I have had my SGSII for about 6 weeks now. Running it on the Telstra Next G network.
The problem is I am having a shocking internet experience.
My experience is based after coming from the HD2 running Android.
I have had the network freeze a few times. This is identified by the traffic arrows stay stuck. Airplane mode and back resets.
Basically cloud based apps like Market, Maps etc takes ages (60s-5mins) to start up. Kill and re-launch is quick).
Lots of network errors in Google Market.
Lots of Server unreachable errors in Emails (Pointing to exchange 2007)
I have updated the APN details to use Telstra.internet.
Great reception at home and work.
Calls and SMS's are fine.
Ideas? Waiting to see the Cyanogen rom. Wondering if my experience is due to Kies or another program getting involved with internet.
Any ideas please. My HD2 ran with the same Sim and worked like a rocket. No such issues.
Have you tried turning fast dormancy off? I'm on the Optus network, but I found with fast dormancy on I was getting unreliable internet (market would timeout a lot, doing installs/updates would fail straight away, etc). When I turned it off, I got better speeds and the connections were reliable.
Turn fast dormancy off:
1. In dialer - *#9900#
2. Select Disable fast dormancy
no such issues for me, using a vodafone branded handset. The only thing is that it will occassionally use 3telstra instead of telstra, in which case i need to manually select the network. a bit of a pain but not 2 bad
flagger said:
Have you tried turning fast dormancy off? I'm on the Optus network, but I found with fast dormancy on I was getting unreliable internet (market would timeout a lot, doing installs/updates would fail straight away, etc). When I turned it off, I got better speeds and the connections were reliable.
Turn fast dormancy off:
1. In dialer - *#9900#
2. Select Disable fast dormancy
Click to expand...
Click to collapse
Thanks, will try. what does fast dormancy do?
Found this as well
http://forums.whirlpool.net.au/archive/1713536
Looks like it speeds up connection ramp up and down.
Found this on
http://forums.whirlpool.net.au/archive/1714413
****************** FIXED ******************
After contacting Samsung for an insane period of time (ended up on an international call to England i think... or now that i think about it could have just been some English guy in Aus lol) I have got an official explanation and confirmation that this issue is being looked into for KE8 (but it appears that KE8 has been launched in India already so it might be KE9).
*disclaimer*
I am no expert on mobile technology this in-depth however the (probably very) dumbed down version the Samsung guy told me was this;
*end disclaimer*
The problem stems from the fact that this phone has 3 forms of data connection, 3G, HSDPA, and HSPA+.
3G is what we have all had since 3/Telstra launch 10 years ago.
HSDPA is the 7.2mbps connections that we got after that.
HSPA+ is the full fledged 42mbps Next G stuff that only Telstra has.
The problem is, when you are just using the phone as "a phone" it idles on a 3G connection to save battery and when you initiate a data connection it flicks on to the higher connection protocols for better speed.
What is supposed to happen when you initiate the data connection is the phone checks for H+ connection, then for H and then finally 3G. For some reason if you arent with Telstra or are in an area without HSPA+ the phone gets hung up for too long attempting to initiate the H+ connection and refuses to drop back to H!
Also, even if it does give up on H+ it then has an issue with falling back to 3G. Resulting in the problem that if it cant get H+ or the tower is too flooded for a H connection you get absolutely nothing until you restart the data mode within the phone, renegotiates with the tower and BAM, you are back in business.
So... there are 5 fixes;
1. Wait for KE9 (or what ever firmware fixes the modem timings etc)
2. Get a Telstra sim and never leave an area that has H+
3. Turn off/on data mode whenever it happens
to which i told him they were stupid answers and completely unacceptable, but then he came out with this complete gem!
4. using service code *#301279# you can turn off HSPA+ completely forcing it to start the data connections on HSDPA
5. using *#301279# again you can just turn off HSPA+ and HSDPA meaning it instantly starts downloading the data on 3G without delay
Now yes, i thought... great... ive bought this $779 phone that has all the latest and greatest technology and I cant even use it! But, I did some testing!
First of all my normal sim is Vodafone so turning off HSPA+ is an obvious one for me, im never going to get it so why bother. So now that the phone only attempts to get a connection with HSDPA the need to turn off and on data connection was getting more and more rare but still having the problem (i have a feeling that is due to congestion?). So i bumped it down to 3G only and it works perfectly 100% of the time!
The point of these faster connection protocols is speed so i did testing.
Vodafone sim, 4 bars of signal in the middle of a shopping centre.
HPSA+ turned on = 4mbps down, 1mbps up
HSDPA turned on = 4mbps down, 1mbps up
3G only = 3.5mbps down, 1mbps up
did this over and over and over again and to be perfectly honest, im willing to lose 500kbps to make sure that data always works and if you are just doing general web browsing the time it takes to initiate the HSDPA connection wastes more time than the slightly slower speeds with 3G does.
Now obviously this only works fine in my situation, if you are with Telstra and going from HSPA+ down to 3G means going from 20mbps to 3... i would be pissed. But for the rest of the country you are talking about a loss of less than 1mbps so in real world situations with just small amounts of burst data its fine
TLDR; Try and go online and the 3G up arrow lights up but never actually downloads anything
Dial: *#301279# – Change HSPA revision – Release 5 HSPDA only
test, if still a problem
Dial: *#301279# – Change HSPA revision – Release R99 HSPA off
Your welcome, Peace out!
dusty_nz said:
Found this on
http://forums.whirlpool.net.au/archive/1714413
****************** FIXED ******************
After contacting Samsung for an insane period of time (ended up on an international call to England i think... or now that i think about it could have just been some English guy in Aus lol) I have got an official explanation and confirmation that this issue is being looked into for KE8 (but it appears that KE8 has been launched in India already so it might be KE9).
*disclaimer*
I am no expert on mobile technology this in-depth however the (probably very) dumbed down version the Samsung guy told me was this;
*end disclaimer*
The problem stems from the fact that this phone has 3 forms of data connection, 3G, HSDPA, and HSPA+.
3G is what we have all had since 3/Telstra launch 10 years ago.
HSDPA is the 7.2mbps connections that we got after that.
HSPA+ is the full fledged 42mbps Next G stuff that only Telstra has.
The problem is, when you are just using the phone as "a phone" it idles on a 3G connection to save battery and when you initiate a data connection it flicks on to the higher connection protocols for better speed.
What is supposed to happen when you initiate the data connection is the phone checks for H+ connection, then for H and then finally 3G. For some reason if you arent with Telstra or are in an area without HSPA+ the phone gets hung up for too long attempting to initiate the H+ connection and refuses to drop back to H!
Also, even if it does give up on H+ it then has an issue with falling back to 3G. Resulting in the problem that if it cant get H+ or the tower is too flooded for a H connection you get absolutely nothing until you restart the data mode within the phone, renegotiates with the tower and BAM, you are back in business.
So... there are 5 fixes;
1. Wait for KE9 (or what ever firmware fixes the modem timings etc)
2. Get a Telstra sim and never leave an area that has H+
3. Turn off/on data mode whenever it happens
to which i told him they were stupid answers and completely unacceptable, but then he came out with this complete gem!
4. using service code *#301279# you can turn off HSPA+ completely forcing it to start the data connections on HSDPA
5. using *#301279# again you can just turn off HSPA+ and HSDPA meaning it instantly starts downloading the data on 3G without delay
Now yes, i thought... great... ive bought this $779 phone that has all the latest and greatest technology and I cant even use it! But, I did some testing!
First of all my normal sim is Vodafone so turning off HSPA+ is an obvious one for me, im never going to get it so why bother. So now that the phone only attempts to get a connection with HSDPA the need to turn off and on data connection was getting more and more rare but still having the problem (i have a feeling that is due to congestion?). So i bumped it down to 3G only and it works perfectly 100% of the time!
The point of these faster connection protocols is speed so i did testing.
Vodafone sim, 4 bars of signal in the middle of a shopping centre.
HPSA+ turned on = 4mbps down, 1mbps up
HSDPA turned on = 4mbps down, 1mbps up
3G only = 3.5mbps down, 1mbps up
did this over and over and over again and to be perfectly honest, im willing to lose 500kbps to make sure that data always works and if you are just doing general web browsing the time it takes to initiate the HSDPA connection wastes more time than the slightly slower speeds with 3G does.
Now obviously this only works fine in my situation, if you are with Telstra and going from HSPA+ down to 3G means going from 20mbps to 3... i would be pissed. But for the rest of the country you are talking about a loss of less than 1mbps so in real world situations with just small amounts of burst data its fine
TLDR; Try and go online and the 3G up arrow lights up but never actually downloads anything
Dial: *#301279# – Change HSPA revision – Release 5 HSPDA only
test, if still a problem
Dial: *#301279# – Change HSPA revision – Release R99 HSPA off
Your welcome, Peace out!
Click to expand...
Click to collapse
THIS IS A GREAT POST (even if it is a repost from whirlpool)!
So many people appear to be having this issue (including myself on O2 UK) where the data connection is stalling.
That code (*#301279#) is a gem.
Whilst I am certainly not happy that Samsung have released this phone with such a massive issue (telling you to wait until KE9 for a fix is really quite terrible!), I would rather have this fix in the meantime whilst waiting for the new firmware.
I have just disabled H/H+ by selecting 'Release 99 HSPA off' and my stalling issues have disappeared. Furthermore, my down speed is still 1.5 Mbps and upload speed is also 1.5 Mbps. I am more than happy with that speed. As the quoted post states, if you want more than this speed, this solution will not be good for you.
Thanks for posting this dusty_nw, this has been bugging me for weeks.
dusty_nz said:
Thanks, will try. what does fast dormancy do?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=14457802&postcount=8
If you have it enabled it will fall from H to 3G in 7 seconds when connection is idle, otherwise in 30 seconds. 7 seconds are to short it will lose time and battery renegotiating to H to often. Ex: when you read your rss feed it will renegtiate higher speed for every article you read, very annoying.
Click to expand...
Click to collapse
this should be stickied, fixed my issues i had on optus the connection would continually change from H, and 3g and stall i just disabled all except 3g and now its perfect and very quick great post!
One thing i did on mine with Telstra is change the APN from Telstra.wap to Telstra.internet made the internet feel better. Also got much better upload and download speeds.
Sent from my GT-I9100 using XDA Premium App
May be a sillt question but.
I used the stock dialer and put *#301279# in
Menu popped up.
Used my finger to press "[2] Change HSPA Revision"
Pressed "[2] Release 5"
Goes to menu with two options of which none seem to do anything when pushed.
Went back to strat of menu and selected "[1] Release R99"
Same options and none can be clicked.
So am I not doing this right? Have the changes been made with no signs or message? If they have changed how do I get them back?
I expected the option to change to visually say its "off" or something.
Although no message came up it appears my phone is staying in 3g so maybe it worked... Although I am in low reception visiting the country side so maybe they don't have H or H+ anyway....
If I selected the first option does this restrict data to 3G?
Select 2nd option for H?
or Select 3rd option for H+ or unrestricted?
Is this how its works?
Edit: I have now found it works like I thought. The screen after I click either of the options then shows what is active and is the confirmation in a way. I jumped on the forum a little too quick......
Hi. I've book marked this because I get this issue thanks.
However it is worth noting that difference between 6 and 5 is only hsupa which is upload. So you wouldn't expect change in download speeds changing that going back to 3g of course affects both directions.
tjjensen23 said:
One thing i did on mine with Telstra is change the APN from Telstra.wap to Telstra.internet made the internet feel better. Also got much better upload and download speeds.
Sent from my GT-I9100 using XDA Premium App
Click to expand...
Click to collapse
WOW!!!! I just switched over.. mine use to max out at about 8Mbps, but my last test before the swap was 6.7Mbps... switched over and i tested 10Mbps and then 11mpbs!!
gunigugu said:
WOW!!!! I just switched over.. mine use to max out at about 8Mbps, but my last test before the swap was 6.7Mbps... switched over and i tested 10Mbps and then 11mpbs!!
Click to expand...
Click to collapse
Telstra.iph works best for me in Perth.
I use a SGS2 (bought in Europe through Expansys) on Telstra since 2 months now, without any issue. I used several firmwares and kernels since then (not to test, just to update: KE7, KG2, KG3), all behaved the same way.
I tried two different APN (telstra.iph and telstra.wap), both gave me the same kind of speeds (quite good, except some times in the middle of the day).
I never found the datas to create the telstra.internet APN (they do not seem to be on ausdroid). Could someone point me to them?
As an aside, I've just finished testing the I9000TDUKF4 modem (yes it works!), if Telstra did actually have tweaks made as they claim, there was no discernible difference on Telstra's NextG using their 'T' version KF4 modem and a stock KG3.
Any changes if any must be on the hardware level or via software set tweaks, the modem really didn't make any difference at all to my download speeds.
For those wanting to replicate the experiment or muck around I've uploaded the Telstra 'T' variant KF4 modem here: http://www.multiupload.com/VKPFYPURD5
asgard said:
As an aside, I've just finished testing the I9000TDUKF4 modem (yes it works!), if Telstra did actually have tweaks made as they claim, there was no discernible difference on Telstra's NextG using their 'T' version KF4 modem and a stock KG3.
Any changes if any must be on the hardware level or via software set tweaks, the modem really didn't make any difference at all to my download speeds.
For those wanting to replicate the experiment or muck around I've uploaded the Telstra 'T' variant KF4 modem here: http://www.multiupload.com/VKPFYPURD5
Click to expand...
Click to collapse
Thanks for this, I just stumbled upon this thread, messed about with a few settings and getting much better use out of NEXT G
Cheers
I was looking in the Samsung whirlpool forums for a separate issue but came across a possible solution for a problem I've had on my Atrix since day one here in Australia.
Problem:
When I connect to data, the upload arrow will get 'stuck' and time-out forcing me to restart my phone / toggle airplane mode to gain data again
My Question:
Is it possible for someone to track down the service code that allows me to disable/change HSPA revision numbers for the Motorola Atrix? (see proposed solution for the codes needed)
Any help would be greatly appreciated! Infact I'd probably paypal you some money as soon as I get it since this has been such an outstanding issue for so so long for me!
- DarkRyoushii
Proposed Solution from Samsung for Samsung Devices:
****************** FIXED ******************
The problem stems from the fact that this phone has 3 forms of data connection, 3G, HSDPA, and HSPA+.
3G is what we have all had since 3/Telstra launch 10 years ago.
HSDPA is the 7.2mbps connections that we got after that.
HSPA+ is the full fledged 42mbps Next G stuff that only Telstra has.
The problem is, when you are just using the phone as "a phone" it idles on a 3G connection to save battery and when you initiate a data connection it flicks on to the higher connection protocols for better speed.
What is supposed to happen when you initiate the data connection is the phone checks for H+ connection, then for H and then finally 3G. For some reason if you arent with Telstra or are in an area without HSPA+ the phone gets hung up for too long attempting to initiate the H+ connection and refuses to drop back to H!
Also, even if it does give up on H+ it then has an issue with falling back to 3G. Resulting in the problem that if it cant get H+ or the tower is too flooded for a H connection you get absolutely nothing until you restart the data mode within the phone, renegotiates with the tower and BAM, you are back in business.
So... there are 5 fixes;
1. Wait for KE9 (or what ever firmware fixes the modem timings etc)
2. Get a Telstra sim and never leave an area that has H+
3. Turn off/on data mode whenever it happens
to which i told him they were stupid answers and completely unacceptable, but then he came out with this complete gem!
4. using service code *#301279# you can turn off HSPA+ completely forcing it to start the data connections on HSDPA
5. using *#301279# again you can just turn off HSPA+ and HSDPA meaning it instantly starts downloading the data on 3G without delay
Now yes, i thought... great... ive bought this $779 phone that has all the latest and greatest technology and I cant even use it! But, I did some testing!
First of all my normal sim is Vodafone so turning off HSPA+ is an obvious one for me, im never going to get it so why bother. So now that the phone only attempts to get a connection with HSDPA the need to turn off and on data connection was getting more and more rare but still having the problem (i have a feeling that is due to congestion?). So i bumped it down to 3G only and it works perfectly 100% of the time!
The point of these faster connection protocols is speed so i did testing.
Vodafone sim, 4 bars of signal in the middle of a shopping centre.
HPSA+ turned on = 4mbps down, 1mbps up
HSDPA turned on = 4mbps down, 1mbps up
3G only = 3.5mbps down, 1mbps up
did this over and over and over again and to be perfectly honest, im willing to lose 500kbps to make sure that data always works and if you are just doing general web browsing the time it takes to initiate the HSDPA connection wastes more time than the slightly slower speeds with 3G does.
Now obviously this only works fine in my situation, if you are with Telstra and going from HSPA+ down to 3G means going from 20mbps to 3... i would be pissed. But for the rest of the country you are talking about a loss of less than 1mbps so in real world situations with just small amounts of burst data its fine
TLDR; Try and go online and the 3G up arrow lights up but never actually downloads anything
Dial: *#301279# – Change HSPA revision – Release 5 HSPDA only
test, if still a problem
Dial: *#301279# – Change HSPA revision – Release R99 HSPA off
Your welcome, Peace out!
Source: http://whrl.pl/RcMGa5
Click to expand...
Click to collapse
Didn't Atrix radios from stone age have this disabled? I'm not sure though, I didn't participate in here back then; maybe a forum elder can comment on it.
Dumb question but did you try those codes (the numbers only) like this *#*#number#*#*?
sent via tapatalk from my CM7 Atrix
*#*#4636#*#* gets you into some phone options. From there you can select a bunch of options. Not sure if there is anything in there you're looking for.
the codes in the *#*# format doesn't work, it just deletes the number when I finish typing it.. and the other menu 4636 doesn't have the options I'm looking for but thank you both for your suggestions