Everyone tell dell how you feel about their lack of support - Streak 5 General

facebook.com/dell/posts/10150206303962056
We want openness now we want support we want updates fixes etc etc dont abandon us
Sent from my Dell Streak using XDA App

I'm letting Dell know by not buying their product. What kind of company makes the phone for Tmo, cancels that, then makes it for ATT, begins selling unlocked versions yet still limits Tmo to edge. All the while making functioning ones for Cin. Bell. F Dell.
Samsung Hercules is worth the wait at this point.
Sent from my SGH-T959 using XDA Premium App

Your totally right.... Just makes me mad that these companies release hardware and only support the users for a brief period of time. Google needs to lay down some mega rules on the use of android and force the OEM's to support the product for a period of 4 years or more..

Yeah right, also bankers should accept responsibility for screwing us over and politicians should all be honest!
Dell (and every other company, anywhere, ever) are not in business to create good products and waste resources supporting them. They are in business to take joe publics' money to make profit for their shareholders - end of story.
You get the same sob stories from owners of Dell, Samsung, Sony, HTC, Nokia - oh they made me buy this phone that does everything they said it would but now they won't give me any upgrades for free, so now if I want a faster bigger/smaller phone that can make the toast in the morning I have to buy a new one - moan moan.

Ok, Dell takes a phone from Android 1.6 to 2.2 (for AT&T users that would be baseband 353), they clearly publish the specifications (call T-mobile like I did before purchasing and ask them does this work on your 3g network, guess what? They will tell you no it doesn’t will only work on edge) and as long as you have an actual warranty repair they fix it. So how did they screw us?
Also did they get $576 per phone from you? They did from me, bought two of them, one me and one for the wife. We have zero complaints, she uses stock and I use DJ-Steve's custom ROMs. Quit your pissing and moaning and be happy that when you took it out of the box it worked, much better than a lot other things I have bought over my life time.

we have been promised so much by dells CTO and by the head of the linux team to help out with development for the device, lots of pretty talk about community taking over support for future builds etc etc.
all to nothing.
they have even removed the source code for the alpha build for gingerbread from opensource.dell.com
EEJITS

@Fards, ok you got me there, thought the wall was starting to come down, but I guess not. Actually gives them black eye as you, Steve and host of others saved the Streak. You would have figured for all the goodness you have done, they would have wanted to keep you guys happy. Well there is always the Samsung Galaxy S II, know Steve doesn’t like Samsung, but at least it is better than anything apple makes (lesser of two evils).

I guess you are partially right, but don't forget about stock rom full of uninstalable bloatware and extra-slow Dell Stage UI.
We are not asking for another update of stock rom, we are just asking for drivers. But from what I heard, they already released some drivers for Streak: http://opensource.dell.com/releases/streak/
But drivers for audio is missing and Dell is saying they can't release it because they are not owners of the drivers (but then who is?).
Edit: and I want to point out another thing - I guess it will be ok if we can buy updates for our device. For example, if HC 3.2 will have support for tablets with smaller screens (and it should have), I perfectly ok with paying for this update. I understand, that implementing of new update is not easy and for me, it will be still cheaper than buying new device (not to mention there is not another device like Dell Streak).

I doubt there will be any updates since Streak 5 and 7 are getting build anymore and there are no planed successors for Streak 5 and 7 at the moment. Streak Pro will be launched in the US only sometime later this year.
source: someone from inside dell

Once again let's not forget all the issues related to the screen.Gorilla screen sounds pretty damn good,but what about what is underneath?.

I wish they'd at least release drivers so our amazing devs can continue to improve upon this great piece of hardware.. With that said, I really doubt we will see anymore support from Dell, they've seemed to pretty much moved on from the Streak 5

SiNUS82 said:
I doubt there will be any updates since Streak 5 and 7 are getting build anymore and there are no planed successors for Streak 5 and 7 at the moment. Streak Pro will be launched in the US only sometime later this year.
source: someone from inside dell
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btw.. it won't be called "Streak" or be part of the Streak family.

I don't understand what you guys are expecting...
HTC and Motorola just make mobile devices and accessories. They must be more open and provide bleeding edge just to stay in business.
Dell, HP, Sony, etc.... Have hundreds of other products that they make as part of their business model. They don't need mobility to survive.
releasing a device with 1.6... 2.0...2.1...2.2...2.2.2.. seems like alot of updates to me.especially since it wasn't shipped crippled in anyway like samsung.

Dell does just fine and if you want 3g on tmobile look for an aws one I own 3 they are not that hard to find haha
Sent from my AWS Dell Streak using XDA Premium

Krad said:
I don't understand what you guys are expecting...
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It's been said that the best complaint letters are ones that clearly spell out what the writer wants the company to do for them to fix the problem. The OP hasn't provided a very good complaint letter, just a brief rant. But this is to be expected when people have unrealistic expectations.
The OP's comments can be broken down into the following three things:
1. Openness
2. Firmware support
3. A request to not abandon Streak users.
I haven't posted to this thread until now, despite wanting to reply to the OP earlier. However I think the expectations of the OP are unrealistic. The harsh reality is that the Streak's time in the sun has passed and it's rapidly heading towards sunset. If I were in Dell's shoes, none of this would deserve more than a cursory response, mostly because of the points you have already made, especially in regards to firmware support. The other two things? Well the first is so nebulous as to be unanswerable, and the second would be given a boilerplate response regarding where to find information on the Streak.
While I would love to see Honeycomb, or even better, Ice Cream Sandwich on a Streak 5, if I don't get it I'm not going to complain. I'm perfectly happy using 2.2.2.

Troute said:
Yeah right, also bankers should accept responsibility for screwing us over and politicians should all be honest!
Dell (and every other company, anywhere, ever) are not in business to create good products and waste resources supporting them. They are in business to take joe publics' money to make profit for their shareholders - end of story.
You get the same sob stories from owners of Dell, Samsung, Sony, HTC, Nokia - oh they made me buy this phone that does everything they said it would but now they won't give me any upgrades for free, so now if I want a faster bigger/smaller phone that can make the toast in the morning I have to buy a new one - moan moan.
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Sooo we should all buy iPhones because they are not like the bankers and every other company. Your right they are one of the only companies to support their legacy products. This is why I dont have a problem supporting them and there prices. I know im buying a product i can own for years and sell it later knowing updates and value will be there. The way companies operate now need to take note on how apple supports its devices. I love my streak, I also love my Apple iPhone 4.

Krad said:
btw.. it won't be called "Streak" or be part of the Streak family.
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Yes it will! Streak Pro.
We will also see a Latitude tablet sometime later this year.

megapimp said:
Sooo we should all buy iPhones because they are not like the bankers and every other company. Your right they are one of the only companies to support their legacy products. This is why I dont have a problem supporting them and there prices. I know im buying a product i can own for years and sell it later knowing updates and value will be there. The way companies operate now need to take note on how apple supports its devices. I love my streak, I also love my Apple iPhone 4.
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I never mentioned the iWord, Apple are no better at looking after their customers than anyone else.

Strephon Alkhalikoi said:
It's been said that the best complaint letters are ones that clearly spell out what the writer wants the company to do for them to fix the problem. The OP hasn't provided a very good complaint letter, just a brief rant. But this is to be expected when people have unrealistic expectations.
The OP's comments can be broken down into the following three things:
1. Openness
2. Firmware support
3. A request to not abandon Streak users.
I haven't posted to this thread until now, despite wanting to reply to the OP earlier. However I think the expectations of the OP are unrealistic. The harsh reality is that the Streak's time in the sun has passed and it's rapidly heading towards sunset. If I were in Dell's shoes, none of this would deserve more than a cursory response, mostly because of the points you have already made, especially in regards to firmware support. The other two things? Well the first is so nebulous as to be unanswerable, and the second would be given a boilerplate response regarding where to find information on the Streak.
While I would love to see Honeycomb, or even better, Ice Cream Sandwich on a Streak 5, if I don't get it I'm not going to complain. I'm perfectly happy using 2.2.2.
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I totally agree the streak works amazingly well as it is, what exactly does gingerbread, honeycomb bring to the streak that you can't already do in froyo? I would prefer dell concentrate on new devices that I can buy when I've had my streak for a year, and I ready for a new 5 inch device.

Related

F***ing tired waiting!

I've contacted DELL several times about this POS and they always either act stupid or stonewall. They've been jerking our d*cks about this thing for over 6 months now. I'm ready to buy an HD2 just to f'ing spite them.
meatrocket said:
I've contacted DELL several times about this POS and they always either act stupid or stonewall. They've been jerking our d*cks about this thing for over 6 months now. I'm ready to buy an HD2 just to f'ing spite them.
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Are you dumb? It's been released already in the UK, they have basically given release dates for the US and US versions are starting to pop up on ebay.
courtlandre said:
Are you dumb? It's been released already in the UK, they have basically given release dates for the US and US versions are starting to pop up on ebay.
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Like I said - SPITE! I hate a company like that jerking me around. The last time I asked a rep about it (last week), they acted like they didn't know what a Streak was and asked me for a webpage on it. I gave the guy the webpage on Dell's site and he said "oh...we don't have a release date". F'ing assholes.
meatrocket said:
I hate a company like that jerking me around.
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Haha indeed Dell support acts like they do not know what you are talking about. Then state they have no information. Dell also does not even have an information page for the product other than the press release and 1 blog post (which they never respond to comments).
I too am completely furious about their approach to getting the Streak in the hands of their customers (other than the UK). I personally believe they are tied down with partners (like AT&T and O2) restricting them to just do whatever they wanted and release it. They have confirmed at the D8 that it will release in the US in July. Almost there...
Also, this is all new territory for Dell. Overall the Streak is a beauty and for that, I could care less who made it. I just want one!
jezz ease up. If engadget hadn't managed to find the mini 5 prototype in Asia you wouldn't have known about it for so long. Whats wrong with developing your first piece of hardware in the mobile marketplace so its good and can get help get market share. I mean would you want them to launch a device that is buggy and has issues, I think not.
They have been pretty clear for the last little while on dates and launch details, more clear than some of HTC or Moto launches as of late. Go get your HD2 and enjoy some year old WinMo if thats what you really want.
I'm tired of waiting around to find out whether or not this thing will work on T-mobile. Yeah, I know about the FCC filings for the t-mobile band version but who knows if that even was manufactured.
meatrocket said:
I've contacted DELL several times about this POS and they always either act stupid or stonewall. They've been jerking our d*cks about this thing for over 6 months now. I'm ready to buy an HD2 just to f'ing spite them.
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The thing is you wont be spiteing them,they wont care if you buy one or not because loads will.you will be the one suffering if you don't get one it would be a crying shame i know it sucks having to wait but hopefully it wont be to much longer trust me the wait will be worth it mate
lufc said:
The thing is you wont be spiteing them,they wont care if you buy one or not because loads will.you will be the one suffering if you don't get one it would be a crying shame i know it sucks having to wait but hopefully it wont be to much longer trust me the wait will be worth it mate
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I hope you're right dude. I had a Touch Pro that had a digitizer failure so now I'm forced back to my 8125 Talk about TORTURE! I was going to just buy another Touch Pro or similar but hate to spend the $$ when the Streak "may" be coming out here in July. I've been drroling over the Streak for a long time, but I REALLY hate Dell's PR and handling of the release of it. That's where Apple has a real edge over other MFR's, they keep the lid on it so people don't get pissed waiting on their products. Michael Dell was smiling like a fool several times over the last 6 months with a Streak as if to say "ha, ha MF's! I have one and you don't!" Makes me want to say "suck it, asshole! I'll take my $$ elsewhere."
Hi guys,
It's worth the wait.
I have had loads of HTC's, last one being my HD2 in February.
I got the Dell Streak yesterday and I thinks its better than any of the HTC's I have had before inc the HD2.
This is mainly due to the Android OS and the marketplace download facility which is way better support than any windows based apps download, or in fact is there any?
I have installed loads of aditional apps, all free and am having lots of fun just as an iphone user would, with ease of use , but all my apps have been free, think I said that but it should be repeated.
I am very gratefull to the XDA team in supporting this device via this forum but the next major step up will be 2.2 hopefully in September.
My brief summary is its not too big but definately bigger that the HD2. The screen of the Dell is actually the size of the outer dimensions of the HD2.
The OS is much better and seems to be a more intuative device all round.
Ther is even an XDA app which saves having to go via the browser and is also very good but for some reason will not accept my login. Very easy to use.
So just wait and don't dive into a HD2 pit even though I love that as well.
John
Johny1fin said:
Hi guys,
It's worth the wait.
I have had loads of HTC's, last one being my HD2 in February.
I got the Dell Streak yesterday and I thinks its better than any of the HTC's I have had before inc the HD2.
This is mainly due to the Android OS and the marketplace download facility which is way better support than any windows based apps download, or in fact is there any?
I have installed loads of aditional apps, all free and am having lots of fun just as an iphone user would, with ease of use , but all my apps have been free, think I said that but it should be repeated.
I am very gratefull to the XDA team in supporting this device via this forum but the next major step up will be 2.2 hopefully in September.
My brief summary is its not too big but definately bigger that the HD2. The screen of the Dell is actually the size of the outer dimensions of the HD2.
The OS is much better and seems to be a more intuative device all round.
Ther is even an XDA app which saves having to go via the browser and is also very good but for some reason will not accept my login. Very easy to use.
So just wait and don't dive into a HD2 pit even though I love that as well.
John
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Hey John,
What you say is true. This device's software is great, and has a lot of apps backing it up. However, that's solely because of the Android OS. Tell me, is it worth having a 5inch screen for a phone? Wasn't the HD2's 4.3 inch big enough?
HTC also has excellent Android phones that are backed by the same software as the Deal Streak, same goes for Sony Ericsson and Samsung.
On a personal note, I don't see this phone getting as much support as the N1, Desire, or even the X10. Whether from the manufacturer or us, the community . So It all comes down to that, doesn't it---as well as the aesthetics and dimensions of the Streak as well.
I don't see the Streak going far in it's life time.
Fuzalert2k said:
Hey John,
What you say is true. This device's software is great, and has a lot of apps backing it up. However, that's solely because of the Android OS. Tell me, is it worth having a 5inch screen for a phone? Wasn't the HD2's 4.3 inch big enough?
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Two things on this:
1.6 Really? After having 2.2 on my Sexy Nexy, not sure I want to go back down...
And I played with an EVO and an HD2 last night. 4.3 is pretty big. I'm really re-thinking the 5 inch screen...but damn, it's 5 inches! This is the biggest love/hate I have ever had. Ugh.
Fuzalert2k said:
On a personal note, I don't see this phone getting as much support as the N1, Desire, or even the X10. Whether from the manufacturer or us, the community . So It all comes down to that, doesn't it---as well as the aesthetics and dimensions of the Streak as well.
I don't see the Streak going far in it's life time.
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Hate to say it, but I agree. I'm not sure Dell will roll out releases in a timely manner (I mean come on, this thing is shipping with 1.6???). And I don't see it being a huge success at 5", so I don't think there will be as large of a community offering support.
SoberGuy said:
Two things on this:
1.6 Really? After having 2.2 on my Sexy Nexy, not sure I want to go back down...
And I played with an EVO and an HD2 last night. 4.3 is pretty big. I'm really re-thinking the 5 inch screen...but damn, it's 5 inches! This is the biggest love/hate I have ever had. Ugh.
Hate to say it, but I agree. I'm not sure Dell will roll out releases in a timely manner (I mean come on, this thing is shipping with 1.6???). And I don't see it being a huge success at 5", so I don't think there will be as large of a community offering support.
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Hi Guys,
I am not agest but I am 56 and my eysight is therfore going south.
I cannot see any mobile screen without the assistance of reading glasses.
So for me the larger the better. Having said that I think going above 5" may be impractical for a phone. I have not tried it with a bluetooth hedset yet. I have one in the attick somewhere that I have been trying to flog on car boots for 3 yrs.
The streak does go in my jeans pocket as is but I am now looking round for a decent cover that will protect but not add too much to the dimensions. That may be hard.
I have found the streak better than the HD2 in several ways.
First the additional size does help with browsing and able to fit in lots of screen shortcuts for apps/widgets etc.
It does seems faster all round.
Apps install in the native 2gb memory leaving the sd card all for myself. On the HD2 I was installing as many apps onto the SD as would work.
Some of the above is due to android yes
I am patient enough to wait for the 1.6 to 2.2 upgrade and I think Dell will come through as they have a vested interest in getting the 5" working and selling itself before bringing out 7" and 10" versions.
I am new to android but maybe Dell wanted a tried and tested version as their first tablet before going for say v2.1. I dare say thier development team is fairly new.
Android 3 looks good but may not be available on our phones until xmas 2010.
I think there is definately a market for bigger phones if only for chaps of a certain age who are still techies.
The HD2 may well have a larger market but so has the iphone and there are more reasons I don't want one of them then I can discuss here. Apps are a doddle to install on Android compared witrh any windows phone.
I would like to see manila on the Dell but that will never happen as its HTC property. The Android 3 version seems to be offering a decent GUI though.
WOOT WOOT!!!!
I do not care what anyone says. I want a Dell Streak and I want it bad! I just hope this bad boy has some decent gpu performance.
Thanks [email protected] orange didn't get hold of this! All I can say. Selling my TG01 to buy myself out of my 'we sell you a mobile even though there's little or no coverage in your area by our so called vast Orange network' contract.
/rant
O2 ftw.
Gave up!
Tired of waiting on Dell to pull their heads out. I was giving them until today to release and they let me down after 7 months of hype. I'm going with the Galaxy S on the 18th, F**K DELL!
meatrocket said:
Tired of waiting on Dell to pull their heads out. I was giving them until today to release and they let me down after 7 months of hype. I'm going with the Galaxy S on the 18th, F**K DELL!
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Agreed
Glimmer of hope???
Per BGR: We have heard from an AT&T source that the Dell Streak is launching on July 19th on AT&T...
- Can't post a link since I'm a 'new member'... just google news it...
I bounced through Dell sales chats a few days ago and finally was told by someone in the Electronics and Accessories dept. that it will be available on their website on 7/16/2010. Whether or not that is true remains to be seen.
Either way, maybe one of the other phones might be better for me (like the Samsung Captivate/Galaxy S series), since it still has a pretty big screen without all the heft of the Streak. Also, the Captivate may receive wider market acceptance and more software support from Samsung as well as developers (at least AT&T and other carriers are promoting this device, which is more than Dell is doing right now).
Johnny,
I am like you old as dirt, and the bigger the better. plus the browsing experience is better when bigger.
I wanted a Huewai S7 which is 7", but not available till the end of July.
Android OS rocks over the HD2 win crap. this is the last win phone I am going to have, selling my HD2 to my son....
Dell has really done a dirty deed to us all, but it should be worth waiting.
Please dont make the mistake of buying the samsung galaxy s, its a pile of s**t, trust me i had 1, just to many problems and samsungs UI is so slow, that it lags like hell, i now have a dell streak and i couldent be happier
Sent from my Dell Streak using XDA App

[Q] Is the Dell Venue Pro a failure?

What do you think about this phone now that we have seen what Dell has done to its launch with SIM card failures and secure Wi-fi issues, etc.?
Yes. I still want one .
Problem is, as far as I'm aware Dell still haven't actually launched the phone officially. Clearly we can all see why with all the problems people are having. But they're getting a massive amount of stick for a phone that's been forced early onto the market in small quantities by MS (so it would seem).
I was holding out for the DVP, but just picked up an HD7 as it may be some time before they get it out the door officially, and also I'm hoping that there will be a step up in specs at some point next year, which could then put the DVP back behind the curve if it's too late to market.
What's happened with it has been a failure, but I do feel for them somewhat since they clearly haven't wanted to release it yet as it's not ready, but those few who managed to get one from MS are now destroying it before it's officially launched. Someone in the marketing dept screwed up big time I would suspect - they obviously got drawn in too much at the idea of being the MS flagship device at launch day.
The HD7 is awesome though, hopefully this time next year the DVP2 will be out with faster processor, more memory, and all the problems sorted
Dell should have cuts its losses after the soft-launch of the first batch of Venue Pros with the secure wifi bug and mislabeled batteries by issuing a recall of all the Venue Pros sold. They should just have accepted the returns, refunded the money, and waited until they were truly ready before selling the phones again.
I have to agree that this whole launch was a mistake for Dell. I am sure there was pressure from Microsoft but Dell is its own company and if they felt that they were not ready they should have said no. Based on what was shipped to consumers it seems clear that they were not ready.
My hope now is that they can re-group and make some sort of statement about what they are doing to get this phone out the door. For many this has put a bad taste in their mouths as no one wants to pay to test out a product that they have to use in their daily lives.
Still getting one, just not from the first batch...
good point.. same here..
Hopefully getting one as long as these bugs are fixed, im not spending 500+ and the phone acts up
im waiting dor the next gen. hope it comes with a front camera and running on webos or android.
c_legaspi said:
im waiting dor the next gen. hope it comes with a front camera and running on webos or android.
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Negative....
They supposibly have a Dell Venue coming out for Android without the sliding keyboard
Well I wouldn't say the device is a failure, yet. It still has a lot of potential but its all upto dell to get the launch fixed and working devices shipping. I mean lets consider a few things:
1. A lot of the hard stuff has already been done by Microsoft..the OS, some drivers etc. I'm assuming the snapdragon SoC drivers were handled by Microsoft for a few reasons:
Qualcomm worked very closely with MS to optimize the QSD8250 for Wp7. This leads me to believe that they wrote the drivers for it and would explain why every phone is using it. I mean why would samsung use a worse processor when they have their own superfast one.
SIM readers are so bog standard that I highly doubt the firmware for them varies from device to device.
2. Dell had 1 year or so to get this device working, why weren't these issues noticed during testing? I mean at most dell would have to just code a few drivers (wifi, screen, and camera), and they managed to screw that up too?
3. Dell CEOs has said developing for WP7 is a lot easier than Android...foot in mouth maybe? If it was easier why so many problems?
4. Dells mobile division was pretty good at one point of time. But the streak and aero, while good devices, were executed so poorly. Why did they ship with an ancient version of Android? What was dell thinking?
All that leads me to believe that while Dell has the potential to make a stellar product...bad management and terrible communication has lead to them ruining what could have been potentially good products. Maybe thats why the dell mobile division president was fired?
Yes and considering that Dell didnt screw up their flagship Android device Dell Streak must mean that they can pull off a very good product. Why this phone they messed up befuddles me. Maybe WP7 scared them.
Sent from my Ideos S7 using XDA App
qipengart said:
Yes and considering that Dell didnt screw up their flagship Android device Dell Streak must mean that they can pull off a very good product. Why this phone they messed up befuddles me. Maybe WP7 scared them.
Sent from my Ideos S7 using XDA App
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I would give them a break, I understand that sometimes stuff like this happens with electronic devices. Thankfully Dell stopped took a step back and took feedback from the community with a number of issues already resolved as of now. While I don't like a new device having so many issues what I do like is a company owning up to them and doing what is necessary to fix those issues.
I certainly would not say the device is dead on arrival as people are obviously ordering it. Also your poll needs more options, I am not particularly loyal to Dell or this phone. I am just a realist who can comprehend that electronic devices can and normally do have issues.
bernaserra said:
I would give them a break, I understand that sometimes stuff like this happens with electronic devices. Thankfully Dell stopped took a step back and took feedback from the community with a number of issues already resolved as of now. While I don't like a new device having so many issues what I do like is a company owning up to them and doing what is necessary to fix those issues.
I certainly would not say the device is dead on arrival as people are obviously ordering it. Also your poll needs more options, I am not particularly loyal to Dell or this phone. I am just a realist who can comprehend that electronic devices can and normally do have issues.
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Take this all back, the device may not be a failure but dell obviously is. They need to stick to computers and stay out of the phone game.

Kudos for WMPoweruser calling out Dell

http://wmpoweruser.com/editorial-microsoft-intervene-with-dell-now/
I can't thank them enough for not letting Dell off the hook. You know damn well that Dell is just trying to wait this thing out until it would be an outdated device anyhow and most of us just move on without them having to repair all these units.
As far as Dell wanting to refund some of us 50% of what we are paying (100% if you ask them, but it is 50% if you do the math) they should also have to buy us out of our mobile contracts, for those that signed a brand new contract in order to get this phone. I completely changed carriers to T-Mobile to get this device. Without the device I would have gone somewhere else. In the end, I feel these dead-beats (Dell board members in latin terms) owe me close to $1000 for this entire mess, in order to put me back in the same exact situation I was in before I got suckered into buying one of these lemons.
I second that and lets wait for a response from Dell. Can you also tip wpcenteral and engadget on the same.
notebookgrail said:
I second that and lets wait for a response from Dell. Can you also tip wpcenteral and engadget on the same.
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I have tipped engadget and gizmodo about 4 times each on this issue and that both don't seem to care.
I agree, this is a good idea...
missionsparta said:
I have tipped engadget and gizmodo about 4 times each on this issue and that both don't seem to care.
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I think wmpoweruser is the only blog that will take this up, that's more their style to be confrontational. I tipped wpcentral but they seem too close to MS sources and wont want to rock the boat so they probably wont carry this. engadget and gizmodo's lack of response is not surprising since they are both pro-apple sites.
efjay said:
Iengadget and gizmodo's lack of response is not surprising since they are both pro-apple sites.
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Which is exactly why I thought they would jump all over this and use this to report why Microsoft's business structure of relying on third parties to produce your hardware leaves you at their mercy.
I sent it off to thisismynext.com, see if they will pick it up for something relating to customer service and business partnerships.
I doubt anyone other than WMPoweruser will report it. The simple reason is that WMPU doesn't get any demo units/juicy stuff from Companies/MFG'rs. All the rest have a big parent company who has close relation with big companies and don't want to disturb the news supply chain. They don't have the balls to even speak-up unless its a widespread issue where they get to cover-up their ass.
missionsparta said:
I can't thank them enough for not letting Dell off the hook. You know damn well that Dell is just trying to wait this thing out until it would be an outdated device anyhow and most of us just move on without them having to repair all these units.
As far as Dell wanting to refund some of us 50% of what we are paying (100% if you ask them, but it is 50% if you do the math) they should also have to buy us out of our mobile contracts, for those that signed a brand new contract in order to get this phone. I completely changed carriers to T-Mobile to get this device. Without the device I would have gone somewhere else. In the end, I feel these dead-beats (Dell board members in latin terms) owe me close to $1000 for this entire mess, in order to put me back in the same exact situation I was in before I got suckered into buying one of these lemons.
Click to expand...
Click to collapse
Looks like Dell has responded (or responded by its absence at the MS media party today)... they are stepping away from the consumer business.
Homedesigner said:
Looks like Dell has responded (or responded by its absence at the MS media party today)... they are stepping away from the consumer business.
Click to expand...
Click to collapse
I would not go that far. From personal experience with MS and Dell , future mango testing cannot be done until the final firmware fix is in. The primary concern, so I'm told, is the reporting of memory. Without the final fix in place, they cannot test mango. My guess is that Dell has not provided a date yet. I know mango runs well on the VP with the test build of the firmware. It runs real well. I can't wait. If you look at the MS update about Dell, the book is not closed.
Update: Dell is not off the list of WP7 hardware manufacturers. Microsoft told us that the Round Rock gang simply isn't one of the "partners ready to go" do the Mango tango right now
I'm not looking for anything beyond mango, but seeing as how the at&t version just came out it would be really disheartening to not get mango.
Really hope you are right. I'm cautiously optimistic .
venelar said:
I'm not looking for anything beyond mango, but seeing as how the at&t version just came out it would be really disheartening to not get mango.
Really hope you are right. I'm cautiously optimistic .
Click to expand...
Click to collapse
Its taking this long to get a fix in place for existing phones, if they cant get it done I wont hold out hope for Mango if I were you. You are much better off just selling the phone then (if you can) and getting one from an OEM who has more experience making smartphones. For me if the DVP gets Mango is irrelevant as I will be importing the first Nokia WP7 handset I can, my only concern is using a crash-prone handset for 6 more months, not sure my sanity would be preserved after that much mental torture!
efjay said:
Its taking this long to get a fix in place for existing phones, if they cant get it done I wont hold out hope for Mango if I were you. You are much better off just selling the phone then (if you can) and getting one from an OEM who has more experience making smartphones. For me if the DVP gets Mango is irrelevant as I will be importing the first Nokia WP7 handset I can, my only concern is using a crash-prone handset for 6 more months, not sure my sanity would be preserved after that much mental torture!
Click to expand...
Click to collapse
...and this is it in a nutshell. All future updates are surely at risk, without the firmware update. though I personally think it will come, its easy for me to say because I'm one of the lucky ones with few problems with the phone. Until the update is out and working.....Mango is off the table for everyone because it does not offer the firmware fix...only Dell can do that
While a hand full of you have working devices; I have had 5 and all have been complete garbage. None of them can run day one WinMo7 OS for more than 10 minutes tops, without being a complete disaster. In all honesty, I can't see any of the 5 I have had running Mango without going into cardiac arrest.

Michael Dell: Android Has Not “Developed to Expectations”

This title pretty much says it all...
http://www.androidguys.com/2011/10/13/michael-dell-android-developed-expectations/
Don't be waiting for The Opus One.
To tell you the truth I wasn't.
Im waiting for the:
S&#đ€$ß N*@÷
zsolti256 said:
This title pretty much says it all...
http://www.androidguys.com/2011/10/13/michael-dell-android-developed-expectations/
Don't be waiting for The Opus One.
To tell you the truth I wasn't.
Im waiting for the:
S&#đ€$ß N*@÷
Click to expand...
Click to collapse
Me too!
Sent from my Dell Streak
In the case of our unit, don't you actually have to market the damn thing if you want Android to meet your expectations?
Dell has yet to market ANY of it's mobile devices,
strangely though the venue pro is doing a lot better then the venue, even though the venue pro had a really hard start in life.
It might be the largest userbase behind the s5, though granted the wp7 market has a lot less devices overall so it's not as diffucult to not be flooded by millions of devices unlike on android
I gave up waiting for 2.2, I gave up completely for 2.3, I gave up on the update to the streak, I'm GIVING UP on Dell. Samsung note will be my next device when it hits the states.
I think Dell was trying to sell its mobile phones using the same sales model they used when selling PCs. They didn't take into account the many, many more variables that affect mobile phone purchases (carrier first, then platform, then leading edge hardware). They, I think, wrongly assumed, "People are buying alot of Android phones, and since we're Dell, if we make them, people will buy them". Let Dell go back to Microsoft.... I mean they've been in bed together for decades..... Mr. Dell just is reluctant to admit fault.... "We're Dell..... no one is buying our phones so it MUST be Android's fault" LOL
Sent from my Dell Streak using xda premium
Who cares BTW if it's Android 1.6 or 2.2. What's the difference?
Sent from my Dell Streak using Tapatalk
It would help if they actually followed the development cycle and released the updates, where is 2.3.3, 2.3.4 and so on?
A device stuck with a older version of the OS is always going to be less popular.
SHildebrandt said:
I think Dell was trying to sell its mobile phones using the same sales model they used when selling PCs. They didn't take into account the many, many more variables that affect mobile phone purchases (carrier first, then platform, then leading edge hardware). They, I think, wrongly assumed, "People are buying alot of Android phones, and since we're Dell, if we make them, people will buy them". Let Dell go back to Microsoft.... I mean they've been in bed together for decades..... Mr. Dell just is reluctant to admit fault.... "We're Dell..... no one is buying our phones so it MUST be Android's fault" LOL
Sent from my Dell Streak using xda premium
Click to expand...
Click to collapse
Yeah, thats exactly it
There is this saying don't hate the player, hate the game. I think. But in this case , its the other way around Yeah, people that cant admit there made a mistake, not updating the software, or at least doing some market hype.
It seems like Dell isn't very appealing because of the style, and its openness to software. Plus , back then Android wasn't that popular that you can could sell a heavy 5" phone, But now days with the right specs, you just watch ...
In short, they are too lazy, There going for the surely win route, I think. Thats why they are going for the Win8 tablet.
Dell must have new PR manager
if dell stepped up the hardware, maybe some IPS, super AMOLED+, 8+MP cam anyone? make Streak 7 a bit thinner.. release with stock Android and get updates out on time, and maybe unlock bootloaders, etc. oh yeah and advertise!! They could be moving units.. Streak 7 likely last piece of anything Dell I own for a good long time..
One thing I will say, however, is my cousin has the Dell WindowsPhone "Venue Pro".... and that phone is truly a THING OF BEAUTY (no kiddin). I've read on more than one reputable site that it may in fact be "the best WindowsPhone available" (believe it or not). Not only is it extremely well-made, but it feels like you could drive nails with it and not hurt it. Such a shame it's running that G-damned lame-as-**** Windows OS.
Sent from my Dell Streak using xda premium
SHildebrandt said:
One thing I will say, however, is my cousin has the Dell WindowsPhone "Venue Pro".... and that phone is truly a THING OF BEAUTY (no kiddin). I've read on more than one reputable site that it may in fact be "the best WindowsPhone available" (believe it or not). Not only is it extremely well-made, but it feels like you could drive nails with it and not hurt it. Such a shame it's running that G-damned lame-as-**** Windows OS.
Sent from my Dell Streak using xda premium
Click to expand...
Click to collapse
Personally I will never buy another windows phone. Was very glad of the android transition to revert, even if windows "finally" did something about their quirky, sticky, freezing between processing and my alltime fav "random non-response touchscreen moments".
But Dell F'd up once with bad promo and had monkies doing their PR. Dell f'd a secomd time making the announcement about. "Dell has pulled the streak from its current inventory ...stay tuned for a special announcement.." Leaving us to believe our trusty ole Streaks were called in for some "innerds overhaul" only to hear that its been pulled from the U.S. market.
Dell f'd a third time releasing a DELL STREAK PRO, much smaller screen and device, looks like a cookie-cut replicate of most other phones, lost all its streak5 features.
I am looking for info on how to get my hands on the ViewSonic tab/phone.
Time to put ole Dell out to third-world pastures
Personally my opinion is not one to count on Dell's conscious but here it goes, first of all they didn't even make the product they just slapped their name on it and try to get as many sales as they could two once their product crashed on 2.2 faster than an angry bird into a wall they knew if they didn't pull it they would get a bad name and three dell doesn't care about their customer cause if they did they would admit to making a bad product and see how they can go ahead and fix their problem extend warranties on bad units, fix 2.2 issues an apology for stealing your money oh wait it's not stealing it's business. Okay well from now on Samsung has my business and I will steal from Dell by letting one know everytime they see my Streak "what the hack is that thing" saying the worst investment you can ever make"
@Chamo4u2: Dell's conscience and the fact they only put their name on the Streak aside, I'd like to find out where you get this impression they pulled the Streak because of crashes. Now I've owned a Streak since April. It came with 2.2.2 347 preinstalled. In that time frame I've upgraded the ROM to 351 and 360, after having to reinstall 347 twice due to mistakes I made in tweaking the ROM for my tastes. At no time have I encountered force close issues, thus I don't believe their ROMs are the problem. Since my experience flatly contradicts yours, what is different about your Streak compared to mine?
The Streak was discontinued in the original countries where it was released. Dell has released the Streak in Asian countries this year, meaning for those countries the Streak is new. If the Streak were pulled because of software problems, Dell would not have released it in Asia. Thus your statement that the Streak was pulled due to crashes is demonstrably false.
The Streak is actually a decent device that was saddled with poor marketing decisions made by Dell. Of course this assumes that the Streak was actually marketed, when we know it wasn't. Had Dell put any effort into promoting the Streak in television commercials, had put Streaks in AT&T stores, and had actually sold the device with 2.1 from the start instead of 1.6 we likely would not be having this discussion.
Despite the lack of marketing and despite Michael Dell's comments, apparently Dell does still care about the consumers. As most people reading this forum know, Dell released the sources to a Gingerbread kernel. According to DJ Steve those sources have been in his possession for over a week now. With Dell releasing the kernel, can official Gingerbread ROMs be far behind?
P.S. You've got to work a bit on the punctuation buddy. I almost ignored your post because I had so much difficulty reading it.
can official Gingerbread ROMs be far behind?
Click to expand...
Click to collapse
i hope so ive got my streak till march (wifes 18 month contract) & i would like my phone to end its days with gingerbread
I'm with Strephon...... I've had my factory-installed Froyo Streak since last April and it's been one of the most stable Android phones I've ever owned (seriously).... And I've owned EVERY T-Mobile Android phone available (MyTouch Slide, MyTouch 4G, Nexus, G2, LG G2x). I blame the US Streak's downfall on non-existent marketing and offering it carrier-subsidized only on aTnT. Up until they lost iCrap exclusivity, they would actually try and talk new customers out of buying anything Android (I witnessed this myself).....
Sent from my Dell Streak using xda premium
I experienced that firsthand, and got so pissed I left the store. If there is one thing I cannot stand it's being lied to, and the AT&T "salesperson" did exactly that in trying to dissuade me from going with Android.
Pledging support for Microsoft and Windows 8,
That's the key phrase there, it means they've done a deal with M$ and knocking Android is a way of passing the buck for their past failure on to Google.
lolwut
slaydog said:
Who cares BTW if it's Android 1.6 or 2.2. What's the difference?
Sent from my Dell Streak using Tapatalk
Click to expand...
Click to collapse
How are you a senior member? Did you seriously just ask what the difference between 1.6 and 2.2 is?

Dell News: May Go Private,Quits Smartphone Business Globally & Drops Android

UPDATE 1/15/2013:
Dell Going Private:
http://www.businessweek.com/news/20...to-end-public-scrutiny-25-years-post-ipo-tech
Dell Quits Smartphone Business:
http://www.forbes.com/sites/jeanbaptiste/2012/12/12/dell-quits-smartphone-business-globally-android/
Reaffirms the fact that Dell missed a golden opportunity with the Dell Streak and Venue lines. Things like this happen when you're a large corporation incapable of quickly adapting to a changing environment.
How does this affect our phones in particular?
Would it not be "a good way to go" to release all sources/other materials to the community? Would that be of any help at the current state of affairs?
Sent from my Dell Streak using xda app-developers app
heh.. you dont need to worry bout that... as long as xda is here, something would come out .. tho i am not putting any expectation to it...
whatever have been done by xda member here especially the developer is priceless
I do not care about this cuz we have xda :thumbup:
Sent from my Dell Streak using xda premium
Also to whoever has one, get ready to see prices go up when you're ready to sell :thumbup:
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
They've already had plans to exit the smartphone/tablet sector over a year ago.
(WinRT tabs likely are handled by their windows division)
Look at their roadmaps and what they delivered: there hasnt been a single thing out from them since the launch of the SPro.
Not even android updates, which means that the S10 is stuck on HC and the SPro is stuck on GB while they're both only about a year old each.
in that case we all streak owner should pressure Dell to release all the data to the developer. i dying want full working ICS or JB on my streak!
nsxt99 said:
in that case we all streak owner should pressure Dell to release all the data to the developer. i dying want full working ICS or JB on my streak!
Click to expand...
Click to collapse
Dell is the wrong target. They probably don't have any sources at all. It doesn't matter if Dell stopps their android-future, they are basically resellers. The company qisda (former benq) is still manufactoring the next generation of these devices and sell them on asian markets (example: Sky IM-T100K Vega NO.5) . They won't give us hardware specific sources on the austin-plattform, as long are descendants out there which could - for example - be unlocked with the full knowleage about the Streak.
Its better that they drop the Business, their devices are quite bad. I had a streak 7 and it was
a pain in the a$$. But they should release the data, so good developers could make a usable rom
Well, I have a number of other android devices, and even if less powerful, my DS5 still for some reason is my favourite. The screen is gorgeous and battery life is more than OK. For as long as we continue to get updates from our beloved developers, my Streaks are here to stay. I would say more: every time someone sells their device and pushes the second hand prices down a little bit, I get happier: eventually I will be retro-upgrading my entire family and friends to great DS5s!
Sent from my Dell Streak using xda app-developers app
exebreez said:
Its better that they drop the Business, their devices are quite bad. I had a streak 7 and it was
a pain in the a$$. But they should release the data, so good developers could make a usable rom
Click to expand...
Click to collapse
There was nothing pain in the butt about the 7 for anyone that bothered to take the time to learn a little... I have 2 of them and except for the resolution its just as nice as my Nexus 7
Sent from my Dell Streak using Tapatalk 2
Anyone else want to throw up when they read about how Samsung invented the "phablet" (Galaxy Note)? Dell crashed and burned in a market that could have been very lucrative for them.
marvin02 said:
Anyone else want to throw up when they read about how Samsung invented the "phablet" (Galaxy Note)? Dell crashed and burned in a market that could have been very lucrative for them.
Click to expand...
Click to collapse
I used to
But i i think if Samsung is bold enough for that - they have the right, it's business world.
And Samsung makes phones and don't outsource the whole thing.
In short: Dell didn't know what it selled. And Samsung knows.
I hope this makes sense
Makes perfect sense to me.
http://www.guardian.co.uk/technology/2013/jan/08/2013-year-phablet
Strephon Alkhalikoi said:
Makes perfect sense to me.
http://www.guardian.co.uk/technology/2013/jan/08/2013-year-phablet
Click to expand...
Click to collapse
Nice article, we were trendsetters and (I) knew that back then, only Dell didn't knew what they had and kept calling it a mini tablet
I'm not into conspiracy, but:
Note was released right after Streak EOL'ed.
Streak had good sales in at least GB (afaik).
Dell didn't market the device right.
As for Note it was a real marketing spree even here, in Ukraine.
Maybe a corporate deal?
We have Gingerbread due to Olleh stock leftovers. And two Indian coders.
Dell is not really opensource and that's not good.
Judging from tech responces i had for my requests - tech sup fully located in India and i didn't get an answer - only kernel source folder was renamed
Next, PC/desktop end even server market is dying now due to cloud computing and changes to the way the people work with data now.
Our company itself moved about 1000 accounts to Google, effectively minimizing support costs.
Dell still has a chance, but hooking with Windows 8 RT is not wise - as Windows is mostly used for obsolete/legacy/outdated accounting software (at least here) and RT is just not compatible with x86 code. And Microsoft cares only for their only profit. Nokia (i think most possibly prolific MS partner, and it's brand still valuable here) tries to remarket already available solutions from other cloud vendors by giving them fancy names. It's fun
Dell will follow HP if they won't get to the train.
And i don't really know why did i write all this
Dell hoisted themselves on their own petard by ditching Android in favor of Windows RT. It's like I said when this post first appeared.
"Things like this happen when you're a large corporation incapable of quickly adapting to a changing environment."
Dell banking on Windows 8 RT to prop up its business is proof that they are not adapting quickly enough. Tablets with Windows 8 RT or even full-blown Windows 8 simply are not selling well, no matter how much Microsoft candy-coats the numbers. Windows 8 and Windows RT tablets are too heavy and too power hungry for the average consumer to want to use for an extended period of time.
Dell are slowly coming to grips with the fact that customer computing habits have changed, but the changes they are making are incremental, and only designed to retain their existing business. They had an opportunity to be at the forefront of the new wave of computing by offering a device in a convenient form factor. Now they're simply irrelevant.

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