Like a fool I tried "upgrading" my micro SD card. I followed the steps others have had progress on. When I reboot the phone, none of my settings stay and all my apps are gone ! So of course I panic and put the original SD card back in. Now its doing the same thing, it isn't seeing the storage, its showing now that I have 15.83 MEGABYTES of total storage with 10.83 MB free. After downloading 2 apps it now says I have 1mb of storage free and it wont let me download anything due to it seeing I have no room left. I've tried multiple restarts, even tried factory resets with both cards, without a card, same result, is there anything I can do ? Or do I now have a dumb phone that can only run one app and make calls ? Please any help would MUCH be appreciated.
/Thanks...
Brian
Most likely the phone has done a hard reset without any storage card present. See, Windows Phone extends its filesystem across all available storage media (NAND, SD, etc.) and does this only at first boot (setup). So if no SD card is available at first boot, it will only map about 15MB of memory and completely ignore any SD card you put in later.
You can fool the device into doing this for you by resetting the phone (About > Reset) and removing the battery at the moment the device is booting again (but before it shows the setup screen). Best is to remove the battery at the moment you see the Dell logo. This way you interupt the reset process, making it restart next time. Now you can put in any card you want. Just repeat the process you did before and place either the original card or the new card back.
Thanks for the reply, I'm sort of confused, that is what I did when I first put in the new SD card. It didn't accept it I assume,, or maybe I pulled the battery too late ? I waited till I seen the Dell symbol then pulled the battery. Then I took out the original SD, put the new one in, then booted it up. It then went through the normal setup (setting up windows live etc..) then when I checked the storage it was 15.83mb,, so I did it again but putting the original sd back in, and its the same,, basically no storage.
Ok, right now the sd card is in the slot, do I need to remove it,, then do a reset, pull the battery at the dell logo, put the sd back in, then power it up ? or can I just do the reset with the card in it (even tho its not seeing it), do the reset, pull the battery at the logo, then power it back up? I have tried it 4 times so far with the card still in, I do the reset, pull the battery, boot it back up it skips all the setup, right to the start screen, all the dell apps (newsroom, telenav, myaccount etc. are not there) its like a blank/with only apps like mail, messaging, pictures- wp7 phone. When I first put in the new card it appeared to accept it... it went through the set up just like the first time i turned it on... I seen the storage it was there, I downloaded apps, everything was good. Then I wanted to see if it would keep it, so i powered down the phone like normal (not hard reset) and when I booted back up , everything was gone, and the storage was 15mbs.. I've managed to re-blacken the sticker, got it back in place, its stuck on there good just like it came, surprisingly there was no "void" on the sticker at all, either way I talked to Dell they sent me a new one, will get it on Monday, then they can have this crap back. Its ridiculous that you CAN'T remove the REMOVABLE storage *(which is exactly what a SD card is) without voiding the warranty. Either way we'll see what happens, hope they dont notice. there were only 3 lil spots of black missing on the tape when I took it off, I touched it up with black fingernail polish It looks exactly like my wifes venue pro now
dede0380 said:
Ok, right now the sd card is in the slot, do I need to remove it,, then do a reset, pull the battery at the dell logo, put the sd back in, then power it up ? or can I just do the reset with the card in it (even tho its not seeing it), do the reset, pull the battery at the logo, then power it back up? I have tried it 4 times so far with the card still in, I do the reset, pull the battery, boot it back up it skips all the setup, right to the start screen, all the dell apps (newsroom, telenav, myaccount etc. are not there) its like a blank/with only apps like mail, messaging, pictures- wp7 phone. When I first put in the new card it appeared to accept it... it went through the set up just like the first time i turned it on... I seen the storage it was there, I downloaded apps, everything was good. Then I wanted to see if it would keep it, so i powered down the phone like normal (not hard reset) and when I booted back up , everything was gone, and the storage was 15mbs.. I've managed to re-blacken the sticker, got it back in place, its stuck on there good just like it came, surprisingly there was no "void" on the sticker at all, either way I talked to Dell they sent me a new one, will get it on Monday, then they can have this crap back. Its ridiculous that you CAN'T remove the REMOVABLE storage *(which is exactly what a SD card is) without voiding the warranty. Either way we'll see what happens, hope they dont notice. there were only 3 lil spots of black missing on the tape when I took it off, I touched it up with black fingernail polish It looks exactly like my wifes venue pro now
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Click to collapse
ok, you missed a step...so read again. To change cards, first you hard reset. When the phone reboots, pull the battery, swap the card. When the phone restarts, go through setup, you will have a working card. Want to change cards again, repeat ALL the steps, including hard reset.
No shortcuts here, 1 2 3 4. Hard reset, pull battery on reboot, do your card swap, restart, walk through the setup.
Oh, remember this, hard reset is not a reboot. Its like a format. Everything on the phone AND card are gone.
I understand, and that is what I have done and I am still trying to do. I just did factory reset, I hit yes twice, the screen goes black, as soon as the Dell logo pops up I remove the battery. I put the SD card in, put the battery back in, then power up the phone. Everytime the phone totally skips the setup part and goes directly to the start screen as if no SD card is in there. I totally understand the instructions.
dede0380 said:
I understand, and that is what I have done and I am still trying to do. I just did factory reset, I hit yes twice, the screen goes black, as soon as the Dell logo pops up I remove the battery. I put the SD card in, put the battery back in, then power up the phone. Everytime the phone totally skips the setup part and goes directly to the start screen as if no SD card is in there. I totally understand the instructions.
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Click to collapse
by chance,are you plugged in to a charger while doing this? If so, disconnect. If you pull the card, no hard reset, will the phone start ok? If yes, try hard reset, pull battery, no other power source, put the card back in, and restart.
If you're getting no different reaction either with or without the card, then you are correct. Some thing is not right.
Ya I've tried it every which way, with card in, with it out, same process, nope not connected to charger. I've only had the phone a few days, they are sending a new unit.. I so delicately took the sticker off with a very, very small needle, could only see one part of the black missing on the sticker whihc I touched up on the bottom side. Sticker looks untouched,,, I don't believe this counts as a warranty claim anyways since I've had the phone 5 days.. we'll see what happens, I'm not really sure what they could do anyhow considering they have already sent me a new phone and told me to ship the defective one back once I receive the replacement..
dede0380 said:
Ya I've tried it every which way, with card in, with it out, same process, nope not connected to charger. I've only had the phone a few days, they are sending a new unit.. I so delicately took the sticker off with a very, very small needle, could only see one part of the black missing on the sticker whihc I touched up on the bottom side. Sticker looks untouched,,, I don't believe this counts as a warranty claim anyways since I've had the phone 5 days.. we'll see what happens, I'm not really sure what they could do anyhow considering they have already sent me a new phone and told me to ship the defective one back once I receive the replacement..
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good luck then . I've heard of a few devices like this...but not many.
Pretty much anytime I try to use YouTube, or play a game, or just do almost anything except Phone/Text/Internet... my phone will stop what it is doing a do a full reboot. It's really getting on my nerves now.
There are some other forum discussions out there on this, but they are all with Android devices in which people have rooted their phone and messed something up themselves. For a completely stock, non jacked around Focus... does anyone have any idea what is causing this?
Does this just sound like a defect Samsung will have to deal with directly?
I had and HTC HD7 that did that (re-boot) constantly. I was lucky enough to flash it with a clean rom and everything worked perfect.
Unfortunately there are no roms for the Focus, so take it back for exchange/refund or some kind of swap under warranty.
This problem happens to me, but that's only because I have a 32 GB SD card in. Are you sure you didn't put an SD card in your Focus?
No SD card for me. I really don't have a lot of music or pictures on my phone so the stock memory is fine with me. It stopped doing it this last weekend so I may have lucked out.
I actually swapped my old Captivate with someone back in December yo get this phone, so getting it exchanged or using the warranty is probably not an option. Ugh.
Wow, so I replied too soon. It's doing it again while I'm trying to use Netflix. AARRRRRRR
LS1Jabroni said:
No SD card for me. I really don't have a lot of music or pictures on my phone so the stock memory is fine with me. It stopped doing it this last weekend so I may have lucked out.
I actually swapped my old Captivate with someone back in December yo get this phone, so getting it exchanged or using the warranty is probably not an option. Ugh.
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With no intent to offend, are you sure there is no card installed in the MicroSD slot under the back cover? You have actually taken off the back cover and looked at the empty SD card slot? I ask because you say you swapped someone for it, so maybe they installed the card before you got it.
If not, have you tried a hard reset?
Ya.... try doing the three finger reset if you already haven't done so. And yes, check that memory slot. Who knows even if they put a 4GB card in there, it still might not be working properly.
No offense taken! I just confirmed there is no memory card inside.
Won't the 3 finger reset automatically format my phone? Do I need to sync with my Zune before I do this to ensure all of my pictures and internal data isn't lost?
yes, sync with zune to save your photos and videos, Windows Live will save your calendar settings and contacts, and you'll have to reinstall your apps. You will lose any saved text conversations.
So my phone reset this weekend after trying to take a picture, and is now executing an infinite reboot cycle on the Samsung logo. I can't even do the 3 finger salute to re-format and start from scratch! No SD card fyi.
Has anyone tried sending their phone back to Samsung Repair center. Since the phone hasn't even been out for a year they said it would most likely be covered under manufacturers warranty, however they said I would need to provide a receipt, but since it was a gift from a family member all I have is the original box. They didn't keep the receipt (it was purchased online).
Just curious if someone else has had a similar issue. I figured taking it to an AT&T store will do me no good since Managers bonuses are directly tied to any replacements or damaged goods they take back if it wasn't purchased in their store.
did you guys figure out a solution to this? my phone keeps restarting now... at least 20 times a day!!! this is ridiculuous!! i bought this one last november and i'm pretty sure it's too late to complain.
what did you guys end up doing?
I am sorry to tell you this, but I had to buy a new phone. I discovered that one of the three golden battery contacts was bent. Tried everyone with no luck.
Sent from my SAMSUNG-SGH-I997 using XDA App
You should go warranty.
I just followed the instructions here.
All in all, I'm very pleased with the results. Angry birds is a bit choppy and the 16 bit color still exists. Post here if there are any issues specific to the Surround.
It's actually smooth for a beta . I'm let down with the whole wp7 thing still tho.
Everything worked fantastically (well as good as could be expected for beta software at least) for a day and a half until the device auto-rebooted and is now permanently stuck on the white HTC screen. Whether this was caused by the Mango beta or it was just coincidence I'm not really sure as this screen error usually occurs from an SD card error from what I understand. All part of the game with installing beta software right?
hey lostinbeta,
I had the same issue as u did, i updated my ohone to mango and it worked for 3 days until it randomly rebooted and got stuck at the htc screen, i tried flashing a ROM for OS 7004 and also tried retoring it through the zune software, it restarted my phone and for the next 3 hrs my phone was still on the HTC screen and zune did not throw any error and was still continuing a never ending restoration, pls pls pls help me , thanx in advance
nikhil90 said:
hey lostinbeta,
I had the same issue as u did, i updated my ohone to mango and it worked for 3 days until it randomly rebooted and got stuck at the htc screen, i tried flashing a ROM for OS 7004 and also tried retoring it through the zune software, it restarted my phone and for the next 3 hrs my phone was still on the HTC screen and zune did not throw any error and was still continuing a never ending restoration, pls pls pls help me , thanx in advance
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I wish I could help, but I could never get my surround working again. I considered it hard bricked and went back to my captivate. I never called HTC about it though, so you can try to see if you can send it in for repair if its still under warranty. No guarantees they wont catch why it happened and refuse warranty service and charge you though.
Did you try to install RSPL/HSPL then install stock ROM?
tuankm said:
Did you try to install RSPL/HSPL then install stock ROM?
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I did. It just hangs at the white HTC screen forever (well til the battery dies lol) the only thing i haven't tried was changing the sd card inside the phone, but that's because I don't have a spare one and if it was a big enough deal I could just trying sending it into warranty to see if they will fix it for free instead of buying a new card.
Edit: I should say that I did not install an HSPL, but I flashed the official signed stock rom without a hitch.
Fwiw, I have had this happen on one occasion on the original 7004 build. I was able to get it working again, but not before I reflashed. The best you can hope for is to return the device and get a warranty replacement if flashing didn't do the trick.
problems with being stuck at logo screen
Hello All,
I bought my surround used (only 3 months old) and a month later it re-booted several times and finally ended stuck on the logo screen. Tried different methods of reviving the phone listed on here.... called att about warranty, they wouldnt warranty the phone because they said it had 3 sim registered to it, they said good luck but we are not going to help you. called htc and they had me send it in, couple days later, got a call saying water damage and it would be 170US and shipping for the repair. I had them send it back because i wasnt going to spend anymore money on it.
3 months later...
I opened up the phone last night and removed the internal micro sd card, left the slot empty and did a hard reset. viola... it booted up. Now, i was limited because there was no (at least not very much) memory available for photos, apps, or anything else, but the phone worked for calling
Went to the local walmart and purchased a sandisk class4 16GB card for about 30US. Opened the phone back up and installed the sd card and did another hard reset. Phone booted and I checked the memory, around 14.xxGB free after format. I have made 2 updates from zune, installed several apps, texted, called and sync some zune data, setup my gmail acct and sync'd my contacts. Phone has been working great, only 2 days but I think HTC has put in a bad bunch of micro sd cards in these phones because many people have had the same problem.
I just wanted to share this in case anyone has had the same problem. I am lucky as I had the torx and small phillips head drivers to dis-assemble the device.
Hope this helps. -thejaxster
thejaxster said:
Hello All,
I bought my surround used (only 3 months old) and a month later it re-booted several times and finally ended stuck on the logo screen. Tried different methods of reviving the phone listed on here.... called att about warranty, they wouldnt warranty the phone because they said it had 3 sim registered to it, they said good luck but we are not going to help you. called htc and they had me send it in, couple days later, got a call saying water damage and it would be 170US and shipping for the repair. I had them send it back because i wasnt going to spend anymore money on it.
3 months later...
I opened up the phone last night and removed the internal micro sd card, left the slot empty and did a hard reset. viola... it booted up. Now, i was limited because there was no (at least not very much) memory available for photos, apps, or anything else, but the phone worked for calling
Went to the local walmart and purchased a sandisk class4 16GB card for about 30US. Opened the phone back up and installed the sd card and did another hard reset. Phone booted and I checked the memory, around 14.xxGB free after format. I have made 2 updates from zune, installed several apps, texted, called and sync some zune data, setup my gmail acct and sync'd my contacts. Phone has been working great, only 2 days but I think HTC has put in a bad bunch of micro sd cards in these phones because many people have had the same problem.
I just wanted to share this in case anyone has had the same problem. I am lucky as I had the torx and small phillips head drivers to dis-assemble the device.
Hope this helps. -thejaxster
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Click to collapse
Good tip. How long did it take for you to take the phone apart in order to get to the microSD & then put it back together?