Each time I dock my EEE PAD in the docking station I only have a 10% chance it will recognize the keyboard. Sometimes I get the keyboard only, sometime it recognizes the keyboard and the mouse (pad) but mostly it recognizes neither. Sometimes it says it is connected to the docking station and still doesn't recognize the keyboard but mostly it says it is not connected to the docking station after insertion.
I called ASUS support - they had me reset the transformer (Hold volume 'down' while hitting power) and also do the Factory Data Reset. Curiously while on the phone with them the keyboard just started generating 'd' keystrokes over and over! Finally they sent me instructions for updating the firmware, which I was to do myself. I did not research how to do this last step because I think it is completely unnecessary: the latest version is 8.4.4.5 and I already have that version. I called ASUS support back but they say their computers are down and call back tomorrow. However, the last thing he said was I will have to send it to their repair center in CA.
Basically, two questions: 1) Do you think I should download the firmware anyway? 2) Has anyone else experienced this issue?
I am not a genius but I would try reinstalling firmware. Maybe you got a bad firmware in your keyboard?
Fascinating is it not?
Not trying to be too simplistic but you might also make sure that the thing is really in there good too. The connection between my tablet and dock is pretty tough to get just right and the only way I really know for sure it's in there is to pull up on either side of the screen to make sure it's seated properly. I can imagine if one was more finicky then mine it might look like it's in there, latch slid and all, but still pop one side out if you tugged.
Just a thought based on my use.
I noticed the same thing...it's easy to think the dock is in correctly...it has to "click" and the little bar has to go ALL the way to the right side of the slot..otherwise it's not making 100% contact.
I had a broadly similar issue with mine. I eventually got the retailer to accept it back as faulty and ordered another [from a different supplier so it was from a different batch] and have had no issues with the new one... so far!
I am quite conscientious about docking the tablet solidly in the docking station. I use both hands (on each side of the tablet) and push firmly till I see the silver clasp pop completely over to the right. I have tried tugging it out afterward and neither side will budge upward.
Bottom-line is ASUS created an RMA # for me today. They want only the docking station, and not the tablet also. (My concern is what if the problem is the connector on the tablet?). One of the three main reasons I purchased ASUS was reliability, yet this is the first computer I have bought which failed out of the box! Anyway, it's nice to have prompt support and service. I called them 3 times and got through in less then 5 minutes all 3 times.
DreamU said:
Basically, two questions: 1) Do you think I should download the firmware anyway? 2) Has anyone else experienced this issue?
Click to expand...
Click to collapse
1.It can't hurt.
2.Nope, all is well here.
Related
I just got my keyboard dock (finally!) and just started to use it.
When docked, the position of the latch in mine is in the middle, and I can push it to the left to unlock/undock it.
Is this normal, or the position supposed to be all the way in the right when docked?
I tried to push it all the way to the right but I could not.
I also noticed when I simply dock the tablet, it does not go all the way to the bay, there is a bit gap. When its closed (like a laptop lid), the tablet is a bit out (not alliged perfectly to the keyboard). I can push it down though, but it does not happen by itself when docked. I hope that's the case with you all.
I like it so far! Very fast typing!
Just too bad no battery indicator for the keyboard dock (but hope that will change in the next firmware upgrade, I saw it somewhere already the demo with the keyboard dock battery indicator).
Don't be afraid to push it all the way in until it's all the way to the right.
Another way to be sure if it's all the way in, is to close the tablet and see if it's flush with the dock.
just wiggle the tablet back and forth while putting some pressure on it til it clicks all the way. the latch is just finnicky
After using my keybord dock for 2 weeks, I still have hard time docking it.
Everytime I dock it, the latch never goes to the right all the way, it always stays in the middle (see attached pic).
Do you guys have the same issue?
If I tried to push the latch, sometimes I can move it the right, sometimes I cannot.
I believe its supposed to click by itself just like that, when we dock the tablet.
And with the latch position in the middle, actually if I pull the tablet, it will come out, without the need to unlatch it (moving the latch to the left side).
Is mine defected?
Yes mine is same way, always has been, I have to first push it down straight to get it to go halfway, then I sorta push down on the right side a bit more sometimes push the left some more and it then goes all the way to the right. Kinda sux but doesn't worry me.
Mine definitely seems easier after the first time, but will still do the same thing. I'll get the lock to slide to the right half way and then have to sort of wiggle it a bit (pressing down harder on the left and then the right) until it slides all the way to the right. Then it is definitely locked in there good.
darkonex said:
Yes mine is same way, always has been, I have to first push it down straight to get it to go halfway, then I sorta push down on the right side a bit more sometimes push the left some more and it then goes all the way to the right. Kinda sux but doesn't worry me.
Click to expand...
Click to collapse
Same here
Same here, mine won't go beyond the middle position when the tablet is docked (and yes, it is definitely pushed in all the way).
Obvious, but a tip nonetheless. Hold the switch at the left (open) position while docking, and the tablet slides in far more easily.
I use to have this issue too but I wasnt affraid to push on mine. Put that bad boy on a hard table and push that sucker down till it latches all the way over. After about 4 days of doing this it got better.
Sent from my Transformer TF101 using XDA Premium App
lie_ui said:
I just got my keyboard dock (finally!) and just started to use it.
When docked, the position of the latch in mine is in the middle, and I can push it to the left to unlock/undock it.
Is this normal, or the position supposed to be all the way in the right when docked?
I tried to push it all the way to the right but I could not.
I also noticed when I simply dock the tablet, it does not go all the way to the bay, there is a bit gap. When its closed (like a laptop lid), the tablet is a bit out (not alliged perfectly to the keyboard). I can push it down though, but it does not happen by itself when docked. I hope that's the case with you all.
I like it so far! Very fast typing!
Just too bad no battery indicator for the keyboard dock (but hope that will change in the next firmware upgrade, I saw it somewhere already the demo with the keyboard dock battery indicator).
Click to expand...
Click to collapse
Put your palm in the middle of he bottom of the keyboard. Then with your other hand on the top middle of the screen push till it clicks.
If you leave it halfway the keyboard will connect and disconnect often.
Sent from my SPH-D700 using XDA Premium App
I just received my dock (Finally!!!) and I DO NOT have have the same issues as you guys have. I just push it and it clicks in nicely! maybe because I got the 2nd or 3rd batch of hardware? dunno!
Also make sure the latch is all the way to the LEFT before trying to dock the tablet. I noticed the latch can be moved left to right, activating and deactivating the locking mechanism. (I was playing around with it 'undocked' to see how it works)
oh and everything should line up perfectly when docked. if not, 'you are doing it wrong'
So... My Transformer has a bit of a bug, where when I am charging it or the charger is plugged (separated or in the dock), the touchscreen would become unresponsive unless I also touch the metal of the Transformer with my hand simultaneously.
Now, that Tablet is about half a year old and it suddenly happened from one day to the other.
Naturally, I researched it first, and I found that a few people had similar problems. Suggestions ranged from completely discharging the battery to updating the Tablet - I tried them all, they all didn't work.
So, I send in a request to ASUS support - in the UK, and after a bit back and forth (like asking what version the Tablet was running at), I was referred to their exchange and repair-service.
So I contacted them, and it seemed to work out quite well. The tablet was collected and I included the charger as well as a description of the issue.
At some point I got an answer - in polish, for whatever reason - that told me the tablet was repaired and sent out. A bit weird that it was in polish, but oh well, I can deal with it.
So I finally get it back, wrapped up very nicely. With a little note (in English this time) saying that no issue was found. Awesome. Maybe you could've informed me via Mail before just... Sending it back with that note. Maybe I could've helped them to reproduce the error.
Needless to say, as soon as I plugged the tablet in, the error was back. They reset the Firmware tho. Nice guess.
So yeah, stupid support, not helpful at all. I will consider that in future purchases. -_-
Just to point out the obvious. How do you know it's not something YOU are doing?
CrazyPeter said:
Just to point out the obvious. How do you know it's not something YOU are doing?
Click to expand...
Click to collapse
I don't know what I COULD do to make this happen... I mean, there's not too much you can do wrong with plugging in a cable.
have you tried pluggin it in at a friends house?
It could be static build up. Perhaps your house has carpet that builds up static when the air gets dry from running the heater. Since the screen operates by capacitance from your fingers vs. pressure, this could be an issue if you are holding more than the expected charge. Do other people experience this issue with the device? How about if you use it in different locations?
My Nook Color will double or sometimes 10X enter a keypress when I use it when it is connected to the charger. The fix is to not use it on the charger.
Did you try to change the charger plugged in the wall socket ?
I mean turn around.
It sounds silly but I read about people get a little "shock" if they touch the tablet when the charger plugged in, depending how it is put in the wall socket.
Maybe you will see a difference.
I had to send mine after less than a month having it because something appeared between the backlight and the screen.
I got it back one week later with a dead pixel right in the center (and lightbleed) and left speaker not working.
I sent it back and got it back two weeks later with working screen and speaker but a lot of lightbleed.
I then gave up on sending it back again and learned to live with the backlight bleed which is present at least one third of the circonference of the screen.
So I mean yeah they will fix it to a degree but don't expect perfection...
Hello you all out there,
After having my dock for a week the keyboard stopped responding. As in the touchpad and the usb port work like they should but no key what so ever is responding. The accu in the dock get recognized by the dual battery widget and it displays a percentage of power left.
I have tried rebooting the devices in several configurations. With the dock attached, without it attached. Even a factory reset didn't help.
Is there anything else I should try before sending it back to Asus?
Thanks in advance for the advice.
Hey dude. I just sent my second RMA for this issue. Same exact problem. Keys do not work, but trackpad and peripherals do. I sent the dock the first time and they returned it. When I tried to use it, to my surprise, the problem was there.
The only reasonable thing I can think of is that a component in the tablet is damaged, thus, I had to send both the tablet and the dock. If you can test your tablet on another dock (I couldn't) that may help shed some light.
What has me worried this time is that I know they received my package (FedEx tracked) early Monday morning, but my RMA status has not been updated, which makes me suspect things are complicated. It also makes me question the quality of the product; this design flaw is bound to repeat itself, and I have my doubts on their apparent effort to make sure that doesn't happen.
I seriously love this product, but the quality of the guts just kills it for me. I'll let you know what I find out; I'd love it if you keep me posted too.
Update
Well, according to the ASUS RMA status website, my Transformer has been "ready for shipping" since March 30th; way to get on the ball there, ASUS.
I can't recommend ASUS for tablets. Not with this sorry excuse for customer service and product quality. I sure hope those buying the Prime (not me) get a better deal.
I'm wondering if other users have experienced this. I find that after spending some time with the Transformer 300, especially when moving the machine on and off the keyboard dock, the screen will start to act flaky. In some cases what I'm seeing are "phantom touches." The home screens will start wobbling back and forth, as if someone is half-swiping them. In one case, I was playing the game "Sentinel 3" and the screen started zooming in and out as if someone were pinching it. That's with the tablet undocked. With the tablet docked, sometimes what I'll find is that the screen will become un-responsive. I'll click areas like the app drawer ad nothing will happen.
This is all resolved by shutting the machine down and bringing it back up again. This has happened to me numerous times, enough, in fact that I'm pretty convinced I'll have to take it back to Best Buy. My only question at this point is whether to return or exchange.
The fact that shutting it down fixes the issues suggests to me that it's a software glitch, which could potentially be fixed with a future patch. But that also means that exchanging the device likely won't do me any good.
So I'm posting this to get some feedback from the community and see if others are experiencing these same issues. If not, then maybe I got flaky hardware (a loose connector or something).
dsf3g said:
I'm wondering if other users have experienced this. I find that after spending some time with the Transformer 300, especially when moving the machine on and off the keyboard dock, the screen will start to act flaky. In some cases what I'm seeing are "phantom touches." The home screens will start wobbling back and forth, as if someone is half-swiping them. In one case, I was playing the game "Sentinel 3" and the screen started zooming in and out as if someone were pinching it. That's with the tablet undocked. With the tablet docked, sometimes what I'll find is that the screen will become un-responsive. I'll click areas like the app drawer ad nothing will happen.
This is all resolved by shutting the machine down and bringing it back up again. This has happened to me numerous times, enough, in fact that I'm pretty convinced I'll have to take it back to Best Buy. My only question at this point is whether to return or exchange.
The fact that shutting it down fixes the issues suggests to me that it's a software glitch, which could potentially be fixed with a future patch. But that also means that exchanging the device likely won't do me any good.
So I'm posting this to get some feedback from the community and see if others are experiencing these same issues. If not, then maybe I got flaky hardware (a loose connector or something).
Click to expand...
Click to collapse
I agree it sounds like software since the reboot fixes it but your issue doesn't seem that common. I've seen a couple now that are somewhat similar but not like the pervasive left screen glitch. I would try an exchange personally.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Well sorry to burst the bubble but doing a reboot to resolve the problem doesn't really rule out a hardware issue. A hardware issue can be intermittent, there's nothing that states that it must be permanent. Furthermore it might not be the rebooting that resolves it but the time that passes. In other words, the problem might occur only at 6:45PM and last for 30 seconds, if you reboot it you might not experience it again. You have no time machine so there's no way for you to really figure out when it will occur and for how long to find out what's causing it.
It's all tricky. Some errors can occur both due to software and hardware so it's hard to determine which is actually causing it for a specific issue.
But a few things lead me to believe it's hardware.
1. Why aren't more people experiencing it? A software issue results in far greater people experiencing it, especially for a group as homogenous as TF300T owners who all own the same device. The conditions are already ripe and unless a third party app is causing it, everyone is running the same code and therefore more likely to experience the problem. A hardware fault would have to be deeply ingrained into the construction, the likelihood they had let it progress that far is unlikely. Instead, it seems like a QC issue which only affects a few individuals like you.
2. Touch screen issues have been noticed in not just this device but others. It can take on the habit of registering ghost input, no input, etcetera. Happens on the Nook Color too. Happens when the device is unplugged but mostly when it is plugged in to a power source especially the wall mains. If you're not getting it from your wall mains, it's probably the device. If it is your wall mains there's nothing you can do about it.
3. There's nothing random about handling touch screen events so I find it hard to believe this is caused by software. It's more likely it's a bad touch screen feeding false events to good touch event code. The likelihood code is doing this and doing this where only you experience it and not many others (actually I've seen no other people complain about this for the TF300T and two other people complain about it for the TF101) is really low.
IMO: Just exchange it. If you make the mistake of never exchanging it you'll be stuck on that boat forever. It's probably poor QC. If the second one has the issue, that bumps up the likelihood it's a software issue as these issues in hardware are very rare and I don't think two possible units experiencing it is very common unless it was a far more common software issue. If it occurred again I would either exchange it again or get a refund.
So yesterday I flexed the screen (basically pushed up ay the back, center with my fingers and down at thes sides with my thumbs) and the tablet started bounging between the home screen and the app tray at regular, 1/2 second intervals. back and forth, back and forth.
I also discovered that if I hold the tablet in portrait mode with my left thumb about 1/3 of the way up and sqeeze, the screen becomes completely un-responsive. if I ease up the pressure, it registers touches. I discovered this by readong a post by another user that had the issue (though I think in his case his screen would go haywire).
So I'm definitely taking this back to the store. The only question is whether its an exchange or a refund. I absolutely love the concept of this tagblet, and when it works its glorious. So if I can find one that doesn't suffer from these issues I'd love to hold on to it.
Check the running apps it's most likely mem related
Hi,
I've had two of these for about a week now, one for my self, and one for my 10 year old. I had to go into settings and shut off all kinds of stuff that was attempting to auto updated right off the bat. These don't come with a ton of memory right out of the box.
If you press on the bottom left corner of your screen the two little squares, it will show you what is loaded in memory. Every thing that comes up on that list on the left hand side is a opened application that is actively eating up your memory.
The only way to clear these apps once opened is to power the unit off, and then back on.
On both mine and my sons, I shut off all the auto updates, there are a bunch of different settings, you really need to go through them and look too many to list but a bunch should be turned off.
I don't have any issues at this point, neither does my 10 year old, he's always playing games like Fruit Ninja and normally has three or 4 youtube windows in the back going with in 5 minutes of turning the thing on and no issues.
Mine I use more for business related stuff, and also no issues. However right out of the box the first day it was a bit flaky. They both run smooth now.
I'm just waiting on some one to give me a root app for .26 since the second I turned these both on they updated the OTA firmware which took them off .17
Anyway I hope this helps.
Good luck.
---------- Post added at 03:15 PM ---------- Previous post was at 03:10 PM ----------
Sorry didn't see the post about issues with where you pressed the screen. That one sounds like you may need to take it back in to have serviced. I tried what you said with squeezing the screen, and pressing the back in different spots. Nope, no issues like that. I would say it requires service.
nordis2010 said:
If you press on the bottom left corner of your screen the two little squares, it will show you what is loaded in memory. Every thing that comes up on that list on the left hand side is a opened application that is actively eating up your memory.
The only way to clear these apps once opened is to power the unit off, and then back on.
I'm just waiting on some one to give me a root app for .26 since the second I turned these both on they updated the OTA firmware which took them off .17
(
Click to expand...
Click to collapse
The button you refer to in the bottom left is the multi-tasking button. If you press it and swipe an app, it will be removed from that list. Android usually runs fine with lots of apps sitting in ram. The only real exception to this is apps that are poorly coded and will try to run in the background all the time.
If you want root look in the development section, there is a simple utility to let you downgrade to .17, root, voodoo backup, update, and restore.
I have same/similar problem see other thread
dsf3g said:
So yesterday I flexed the screen (basically pushed up ay the back, center with my fingers and down at thes sides with my thumbs) and the tablet started bounging between the home screen and the app tray at regular, 1/2 second intervals. back and forth, back and forth.
I also discovered that if I hold the tablet in portrait mode with my left thumb about 1/3 of the way up and sqeeze, the screen becomes completely un-responsive. if I ease up the pressure, it registers touches. I discovered this by readong a post by another user that had the issue (though I think in his case his screen would go haywire).
So I'm definitely taking this back to the store. The only question is whether its an exchange or a refund. I absolutely love the concept of this tagblet, and when it works its glorious. So if I can find one that doesn't suffer from these issues I'd love to hold on to it.
Click to expand...
Click to collapse
See here for my symptoms.
So, last night I took the tablet back to Best Buy and exchanged it (actually, had to drive to a second Best Buy because the one where I bought mine was sold out!). So far so good. Though I've only had the replacement a short time, I'm feeling good about this one. No hiccups so far. And upon running the initial setup I remembered that even during the initial setup of my first one, the screen had become unresponsive once. All in all I've got a good feeling about this one. And I do desperately want it to work because, man, I love the concept and execution of this thing.
Have you tried the creaky test with the new one to see if it's a manufacturing issue indicative of all TF300T's or whether it was just an isolated QC incident?
dsf3g said:
I'm wondering if other users have experienced this. I find that after spending some time with the Transformer 300, especially when moving the machine on and off the keyboard dock, the screen will start to act flaky. In some cases what I'm seeing are "phantom touches." The home screens will start wobbling back and forth, as if someone is half-swiping them. In one case, I was playing the game "Sentinel 3" and the screen started zooming in and out as if someone were pinching it. That's with the tablet undocked. With the tablet docked, sometimes what I'll find is that the screen will become un-responsive. I'll click areas like the app drawer ad nothing will happen.
This is all resolved by shutting the machine down and bringing it back up again. This has happened to me numerous times, enough, in fact that I'm pretty convinced I'll have to take it back to Best Buy. My only question at this point is whether to return or exchange.
The fact that shutting it down fixes the issues suggests to me that it's a software glitch, which could potentially be fixed with a future patch. But that also means that exchanging the device likely won't do me any good.
So I'm posting this to get some feedback from the community and see if others are experiencing these same issues. If not, then maybe I got flaky hardware (a loose connector or something).
Click to expand...
Click to collapse
Had the same problem from yesterday, I bought it from Amazon U.S and now i am in China which makes me hard to exchange it.
http://forum.xda-developers.com/showthread.php?t=1764971
Seems that this is a kinda major problem. Iv got same issues
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
I come to you guys to hopefully get some information. I've been trying to find a way to charge my old ThinkPad Tablet without hoping I with the "charge the tablet long enough to be disappointed" lottery. I know originally the tablet either was designed or was just unable to charge quickly over USB, and I was OK with it, until an update or some other issue caused it to randomly cut out from charging some time after the screen goes off. It seems others have had similar issues when I've researched this in the past.
Unfortunately the tablet is very much off. No way of getting any response beyond a single vibration. No way of getting anything, without hovering over the tablet for more than 40 minutes in the hopes that I can get enough juice without damaging the USB port (which might be... it feels a little loose).
I remember some time ago I had seen people trying to reverse engineer and make some kind of power cable that attaches to the dock but I don't seem to see it anymore, and what I have found seems to have no more pictures regarding what was done or how it was obtained. And I'm willing to just shell out cash for a dock, however that's the next big issue. The dock seems to have vanished off the face of the earth. Sure, places list it once I FINALLY have located the part number, but it's out of stock. Nothing seems to work.
So my questions to you all:
Is there an updated place with the how-to to create a charger of my own? If not, is there any place I can obtain a dock that will work with the tablet? Another lenovo dock I can modify, even if I have to hack it apart (not if the dock connector is unique to the TPT or is something from other lenovo products)? Does anyone have a dock they're willing to provide to me for a reasonable
price?
...Do I have a $450ish brick of a birthday gift from a few years back?
I missed using it. It wasn't perfect but it was, at the time a great tablet for me. And I've been itching to clean it up and see what I can do to hack/modify the tablet/android/whatever... but I can't right now, while it's effectively a paperweight...
Anything? I really am hoping someone has some kind of information I can use. Somewhere I can buy stuff, or a good link with details on building/hacking together a cable/dock...