I just set a 4 digit password on my HTC HD T8282 a few days ago. Its worked fine for several days - when I turn it on and enter the 4 digit code, everything is fine. But a couple days ago I turned it on and the password screen shows the number pad, but when I touch the numbers, nothing happens (usually I would see an * for each digit I press), but nothing happens when I touch the digits now, however I can press the "Menu" button on the bottom right of the screen and get a selection of Reset Password or Cancel - but the only option that can be selected is cancel (the 'Reset Password' option is greyed out).
Any idea how I fix this, I can't use may phone now!
I'm trying to avoid doing a hard reset if I can.
Any suggestions???
it might be an issue with your touch screen calibration, have you tried connecting and controlling the device using a windows pc and mymobiler?
Interesting! I did notice that the screen calibration was off one day and recalibrated it and everything seemed fine after that. But I'll definitely give this a try! I'll let you know what happend too.
Thanks for the quick response!
Chef_Tony said:
it might be an issue with your touch screen calibration, have you tried connecting and controlling the device using a windows pc and mymobiler?
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Click to collapse
I downloaded mymobiler v1.25 and intalled it. My PC is running Windows XP and I use ActiveSync v4.5. ActiveSync is able to connect to my pnone when its connected to my PC but I can't get mymobiler to connect to it.
I see the mymobiler icon in the system tray but it gives a "not connected" message if I place the mouse cursor over the icon. Also, if I click the icon and get the menu, even if I click "Connect" nothing seems to happen.
Also, the mymobiler screen doesn't show when I select "Open Mobiler".
Anything I'm doing wrong?
that reminds me of the question i should have asked in the first place:
did you set the password with the windows mobile built-in security feature or using a 3rd party software?
background: the windows mobile's own security is meant to prevent proper activesync connections, because, without entering the password, you are not supposed to be able to sync data or access the phone, in that case, activesync should ask you for your 4 digit password, before the connection is really established.
also, if i remember correctly from my blueangel (which had a password bug with cooked roms), a hard reset wouldn't even be enough to unlock the phone again, because potential thieves could do that as well and had a brand new phone on their hands. so only flashing the device with another rom did the trick.
assuming that, as a reasonable windows mobile user, you create regular pim backups, either using pimbackup, MS myphone or outlook sync, you might be better off, just flashing the rom again, performing a hard reset and start over. after all, as of now, your phone is only a useless brick and being able to use such a great device again should be worth more than a few sms or the 90-120 minutes it takes you to flash the device and set it up again and install your apps.
Chef_Tony said:
that reminds me of the question i should have asked in the first place:
did you set the password with the windows mobile built-in security feature or using a 3rd party software?
background: the windows mobile's own security is meant to prevent proper activesync connections, because, without entering the password, you are not supposed to be able to sync data or access the phone, in that case, activesync should ask you for your 4 digit password, before the connection is really established.
also, if i remember correctly from my blueangel (which had a password bug with cooked roms), a hard reset wouldn't even be enough to unlock the phone again, because potential thieves could do that as well and had a brand new phone on their hands. so only flashing the device with another rom did the trick.
assuming that, as a reasonable windows mobile user, you create regular pim backups, either using pimbackup, MS myphone or outlook sync, you might be better off, just flashing the rom again, performing a hard reset and start over. after all, as of now, your phone is only a useless brick and being able to use such a great device again should be worth more than a few sms or the 90-120 minutes it takes you to flash the device and set it up again and install your apps.
Click to expand...
Click to collapse
Its the Window's built in security feature.
It seems as the activeSync works to update my Microsoft Outlook with information from my phone while connected to my PC. But Mymobiler doesn't connect to the phone.
I wouldn't even know where to start for flashing the rom - never done that, looks like I'm going to have to do some reading on the forum...
UPDATE: I did a hard reset on my phone and now after booting, it shows a screen alignment screen and I keep pressing on the screen where the marker is, each time the marker moves to the next location (center then each corner of the screen). After I finish with each location, the process starts all over again - it just keeps doing this.
Any idea what is wrong now???
if it just keeps starting over, the points you pressed were too far off the regular grid, so the device "doesn't believe it". you should have a look at your screen, whether somewhere there might be a tiny peace of dirt or an air bubble under the screenprotector or something like that. since the blackstone lacks multitouch, when it detects 2 display touches, the relative center of the 2 points pressed is the touch point it recognizes. say, you have dirt pressing your display in the top left, you are aligning the screen at the bottom right, it will determine the relative middle of the display as touched point.
so what i'm trying to say is:
either your screen has some hidden peace of dirt somewhere, which would mean, clean it thoroughly, OR your display is starting to fail due to a hardware defect, caused probably by the device's age and everyday wear and tear. in that case, have a look at ebay for the digitizer+lcd combo, download the blackstone service manual and exchange the display. also, in case you need to buy spare parts, be advised that the price for a used blackstone, depending on your location, might only be as high as 80-180$ (which makes some spare parts heavily overpriced in comparison to the price of the device itself).
Thanks again Chef Tony! I'll give that a try.
I was just looking at ebay for a digitizer+LCD combo and saw this but also saw a digitizer only which was much cheaper. Since my LCD screen appears to be fine (image on the screen visible), do I need the Combo, or will the digitizer only work (or is it much easier to install the combo, etc?) Since I've never done this, just wondering...
i believe there are a few other threads on this forum dealing with both the installation of the digitizer only and the combo. the problem appears to be that the lcd and the digitizer are glued together, which makes it very hard to separate your original unit and there is a risk of harming your lcd in the process, which makes the repair more expensive. personally i'd go for the combo for more convenience.
Chef_Tony said:
i believe there are a few other threads on this forum dealing with both the installation of the digitizer only and the combo. the problem appears to be that the lcd and the digitizer are glued together, which makes it very hard to separate your original unit and there is a risk of harming your lcd in the process, which makes the repair more expensive. personally i'd go for the combo for more convenience.
Click to expand...
Click to collapse
Thanks - that make sense. I'll look at getting a combo. I found the post with pics about replacing it on the forum and hopefully that does it for me. Thanks so much for all of your help!
Thanks Chef_Tony! Got the combo unit and installed it today - phone is back up and running! Thanks for all of your help!
I found a good video on disassembly and reassembly on the web, just in case anyone else needs it, here's the location:
http://vimeo.com/7623264
Related
After upgrading to WM6, every works perfectly. But then, it seemed randomly, the display is blank/ all white, but I can the phone is still functioning, because i can tap on the screen and get the tap sound. Soft reset and hard reset doesn't work. I'm doing the hard reset blindingly since the display is showing nothing, guessing the key push (i pressed record-camera 3x then mail button). I'm pretty sure it did the reset because after about 30 secs I get the beep that comes on when the screen is showing Tap to setup your device.
I figured it might be a loose lcd cable, but if go into the bootloader, power+record+reset. The display works fine! Showing Serial V 2.07.
I took apart the BA anyways and made sure the lcd cable is firmly attached. It didn't work.
Sometimes the phone would go back to normal randomly, or if I let the backup battery drain, but not always. When it goes back to normal, the clock is always reset to 2004 12:00 AM.
Can anyone help me? Is it possible to have a loose LCD connector which won't be able to show normal display, but can show the bootloader normally? Or is it caused by something else?
Here are other things about my BA that may or may not be related to the problem:
-Can't use DOC_Repart to resize storage, I'm getting the FL_IOCTL_FORMAT_PHYSICAL_DRIVE failed as described here http://forum.xda-developers.com/showthread.php?t=255585
-When upgrading the upgrade program can't detect my current OS version (showing blank under "Your device is about to be update from:"), but otherwise the upgrade works fine.
-I tried Helmi R0, PDA Viet , and xplode's 6.00 roms. They all give me the same problem
Thanks.
I am also experiencing the same issue... currently phone is at white scren, but using My Mobiler i can see my desktop and see that the phone is fully functional, just white screen so cant use...
Mine too. I can see the display working perfectly using SOTI pocket controller pro. So the phone seems to be functioning except for some reason the screen is showing all white screen.
cubangt, are using an extended battery or the standard battery that comes with the phone?
Have you tried flashing with a different rom??
Sorry, I fear my message won't be useful at all for you, but I'll post it just for the record. I hope you can find the solution to your problem anyway!
My BA now can't show anything but a white screen because of what I think is damage to the screen cable (while sliding the display the backlight goes on and off...).
But the cable is not loosely connected, it is sort of strongly bent at one point, and maybe some contacts got kind of cut. Now it does not work anymore, but some time ago switching it off and the on again used to do the trick: the display would be readable again (even though with annoying colours, stripes and so on). I don't think this is your case, but I'd like to warn the newbies like myself that they should care not to lose any piece while changing the LCD on their BA: I think I probably forgot about some sort of protection which could avoid damages to the cable in its movement.
As for the missing version number when upgrading, the same has always happened to me.. I think.
Ok, sorry for my English, I would have had some troubles with exposing these few silly things even in my mother tongue... bye... and good luck.
I tried 3 different WM6 roms. And if I remembered correctly this also problem also occurred for a brief while I downgraded to WM2003SE while trying to resize the storage(which failed).
Yeah I'm not sure if mine is a hardware problem, since I can always go into the bootloader and the display works fine there.
I have new info to add though. I found out I can reliably get rid of the problem by draining the backup battery. Now I have a new question, since draining the battery takes a while, is there a way to reset the phone as if the backup battery is emptied (and return my display to normal)? If I can find a way to simulate this, then I can actually use my phone again, even if I have to do this once a day.
Obviously soft reset doesn't work. And I don't wanna do a hard reset either. Maybe the experts here now what kind of data is reset when all batteries are completely drained.
Thanks for the help
hmmmm
quick thinking.....i was working on my phone tonight and came across this thread.....if not grounded properly it could be that you statically fried a component in the process?
Two days ago my phone started to freeze up and the touch screen wouldn't work sometimes. Yesterday the phone froze so I pressed the reset button and when it turned back on the touch screen stop working for good. So I decided to do a master reset hoping it will work again, and now Im stuck on the windows mobile screen (green) and it says "tap the screen to set your windows mobile based device" but my touch screen doesn't work. Don't no what to do, the phone is stuck on this screen, please help!
this happened to me the other day. it was because of a program i had installed. all i had to do is uninstall the program and soft-reset. you shouldnt have master resetted. now you have to reflash your phone. what service and phone do you have? check the other posts for your oem rom. if you cant find it i'll help you with reflashing. good luck.
could b an easy fix wen it happened to me i was freakin i read somewere even the smallest thing between the screen and i dont a good word for it . were the srceen meets the phone one corner of my screen protecter was just between them the smallest peice in there took out my screen i anmost took it to get fixed im not saying u wont but make sure u clean the edges make sune theres nothing u in there first gl
Touch screen problem again
I have the same issue too, after hard-resetting the pda (HTC P4350) it is stuck on green screen with message " tap the screen to set up your windows mobile based device". The problem is touch screen of it is not working for quite a long time and because of this i have been using another p4350, but i think i am so careless and after dropping the second one into the water (it stayed only 3-4 seconds) its usb syncronization stopped to work, it can be charged but no data connection through usb cable (i have checked 3-4 different usb cables). Now i have a lot of information saved in the second one and i need to sync it with pc without using usb cable. I have planned to substitute pim.vol file of the first one with the second, then i will connect the first one to usb and finally sync. But this green screen really make me dissappointed.
Can anyone help me on this matter.
Thank you for all (at least for reading my problem)
sprogo said:
i have the same issue too, after hard-resetting the pda (htc p4350) it is stuck on green screen with message " tap the screen to set up your windows mobile based device". The problem is touch screen of it is not working for quite a long time and because of this i have been using another p4350, but i think i am so careless and after dropping the second one into the water (it stayed only 3-4 seconds) its usb syncronization stopped to work, it can be charged but no data connection through usb cable (i have checked 3-4 different usb cables). Now i have a lot of information saved in the second one and i need to sync it with pc without using usb cable. I have planned to substitute pim.vol file of the first one with the second, then i will connect the first one to usb and finally sync. But this green screen really make me dissappointed.
Can anyone help me on this matter.
Thank you for all (at least for reading my problem)
Click to expand...
Click to collapse
use the buttons to navigate to the screen alignment setting...[press the windows key, navigete to settings and click, scroll to bottom tab system, click on screen. Navigate to align screen and click, then use stylus to recalibrate. Hope it works.
The screen, yesterday, became completely unresponsive. To complicate things, the phone is in the "locked" mode and apparently there isn't a button/soft key combination that will prompt you to unlock (using the touch screen is a necessity).
The tech guys at my local Verizon stated that the only course of action at this point is to perform a master reset. I don't mind doing this but I'd like to save my contacts and my calender items if possible. Unfortunately, I don't have Outlook so this data hasn't been synchronized.
Can anyone think of a way to get into the phone through ActiveSync (which can't connect I assume because it's locked) or perhaps a 3rd party app or alternative method? Any suggestions would be great.
Thanks,
Ashley
ashleyquicik said:
The screen, yesterday, became completely unresponsive. To complicate things, the phone is in the "locked" mode and apparently there isn't a button/soft key combination that will prompt you to unlock (using the touch screen is a necessity).
The tech guys at my local Verizon stated that the only course of action at this point is to perform a master reset. I don't mind doing this but I'd like to save my contacts and my calender items if possible. Unfortunately, I don't have Outlook so this data hasn't been synchronized.
Can anyone think of a way to get into the phone through ActiveSync (which can't connect I assume because it's locked) or perhaps a 3rd party app or alternative method? Any suggestions would be great.
Thanks,
Ashley
Click to expand...
Click to collapse
First off try soft reseting(poking the stylus inthe hole on the bottom of device) or taking out the battery
Secondly ActiveSync should still connect
When my screen went dead the first time, I used a product called MyMobile, which connects to your phone through your pc. Not sure if it will work in this case, but might be worth a shot.
if anyone has a solution for this, it would be great. I'm having the same problem!
I do have HTC Touch with Windows OS 6.1. My Touch screen is not behaving perfectly. It is getting disabled and not allowing to do any thing there. Some time it starts working but touch event is not performing action at right location. Please let me know how to resolve it. Because of this it is not Syncing with My Laptop. Also let me know how can i backup my SMS and Phone book from my cell and restore then after.
You can use My Mobiler to control your device from laptop but only if ActiveSync is connected. If not, backup to your SdCard with Pim Backup, then try a hard reset to see if you have a better touch response. It's also possible your digitizer is faulty and has to be replaced.
It should most probably be a digitizer problem. I have changed them myself twice.
dorawyn said:
i guess its already been solved, but i had the same problem a few weeks ago.
actually the lower half of the screen worked well, anything upper was made its action on the bottom area, so it was hard to tap on anything but i could navigate to the calibration menu somehow - i thought that would make it work, coz i knwe at first that it must be a software problem besides a hardware thing.. so the calibration didnt worked ive made a hard reset and everything is working just like before.
i hope it can help to others..
Click to expand...
Click to collapse
buy new digitaiser
I have an HTC surround. I am having a problem sliding up the lock-screen. It takes number of attempts to slide up the screen. Sometimes it results in missing the incoming call. It appears to me there is a mechanism (an observer) which negates the touch event if the phone is in pocket while the phone is locked. In my case, even when I am sliding the lock-screen up with my finger, the observer is negating the action and the lock-screen comes back from 20% slide-up. Other than that, the touch-screen is working perfectly fine.
Q:
Is it a software or hardware issue?
Is there a workaround (something like hacking into the ROM and playing with the drag sensitivity)?
Should I dump it and consider myself "done with the WP7"?
P.S.
1. I got this unlocked ATT phone from US and now using it in middle-east.
2. (Not sure but) I have heard that ATT only return the phones with monthly contract.
3. The problem started after 12 days of first use.
4. I tried hard and soft reset, with/without nodo and latest updates. But it’s still the same.
It sounds most likely like it is just an inconsistent/bad touch panel on the hardware. You could attempt to replace it yourself by purchasing another one on eBay, but I doubt that any software fix would be able to fix this behaviour. I have a Samsung Focus WP7 and this never happens, the only time the lock screen comes back down is if you lift your finger before getting to the top. So my best guess is that the touch screen just cuts out before you can get the phone unlocked. Sorry....
I have the same issue. Does anyone have a solution, please!!. I'm in another country, so I can't return it. Have to fix it!
same issue here.
Do you have anyone in the US that you could send it back through? You might also try contacting HTC directly. I believe the phone has a 1 yr warranty on it. At least that's what Asurion told me when they sent me one as a replacement for my old Tilt 2.
My Phone have same problem, i install NO-DO next install PreMango but not helped.
I have no such issue with my sourrond, with mango 7720 and speech for phone accessibility turn on you only have to slide less than a inch to unlock screen...
A possible answer
After some researching i found this in one of the forums of HTC
Display Not Working on the HTC Surround
Black/Blank Screen
Verify that the battery is properly installed in the device.
Attempt to power the device on by pressing and holding the power button for 3 seconds.
If the device won’t power on (also indicated by no LED’s) attempt to charge the device. If there is no response from the device when attached to a charger and power source, treat the issue as a Power/charging issue.
If the device will or is powered on:
Verify that the device is not in hibernate mode by pressing the Power Button once.
Once you have verified that the device is not in hibernate mode, attempt to navigate the device by using the Hardware buttons.
If the display is still black/blank, Soft Reset the device by powering it off and removing the battery for 10 seconds and then reinsert and Power the device back on.
If the screen is still black/blank after the Soft Reset, you will need to perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset is complete, retest the device.
If the screen is still black/blank, the device will need to be replaced/repaired.
Screen has lines
Is the customer using a custom picture or image as their wallpaper?
Return the Wallpaper settings to one of the defaults on the device by going to Start>All Applications Arrow>Settings>Lock & Wallpaper>Change wallpaper
Is the issue seen when using the default wallpaper on the device?
If so, Soft Reset the device.
If not, advise the customer that the issue is with their custom wallpaper selection and recommend that they discontinue use of it.
Does the issue remain after completing the Soft Reset?
If so, rule out recent 3rd party applications that might have affected it, by removing them
Start>All Applications Arrow>Touch and Hold on an application to be removed and select Uninstall from the Pop-up menu.
Note: Not all applications can be uninstalled from the device.
Once all recent applications have been removed, power cycle the device and retest.
Is the issue seen after removing recent 3rd party applications and performing the Soft Reset?
If so, perform a Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and retest the device.
If the issue remains, the device will need to be replaced/repaired.
Unresponsive Touch Screen
Note: The device comes with a Capacitive Touch screen which will not respond to light touches from anything other than the flesh of the finger. Users trying to use their fingernails or any other object should be advised that they need to use the flesh of their fingers (firmly) to navigate the Touch Screen.
Verify that the issue is with the Touch Screen and not the device freezing by attempting to navigate the device using the hardware keys.
If you can navigate the device using the Hardware buttons, continue.
If you cannot navigate the device using the Hardware buttons, this issue needs to be worked using the troubleshooting flow for Device Freeze.
Check the device for a static cling screen protector, if present, remove and retest.
If the issue remains, Soft Reset the device.
Check the device for a carrying case with a magnetic closure; some magnets can interfere with the Touch Screen responsiveness.
If using one of these cases, have the user remove the device from the case and retest.
Ensure that the Charger/Data Cable is the one intended for the device by HTC.
Use of non OEM chargers/data cables can cause your screen to become unresponsive (due to the power being allocated to charging the task, and not the screen).
HTC can only guarantee items such as chargers that have been made, made for and certified by HTC. Our chargers have been tested and passed strenuous quality and safety regulations, and it is recommended you only use HTC chargers with your phone. You must be very careful when using electrical appliances; using products that have not been tested properly or that have not been tested at all could cause your phone to malfunction, or even in extreme cases, could injure you.
If the issue is not resolved by the previous steps, move forward with the Hard Reset.
The hard reset will remove all of the customers’ data and settings and restore the device back to the state that it was in out of the box. Once the Hard Reset is done, the customers’ settings and data CANNOT be recovered. If possible, have the customer back up their data before proceeding with the Hard Reset.
Once the Hard Reset and Customization process have completed, retest the device.
If the issue remains, the device will need to be replaced/repaired.
Hope someone can give us a better answer, but this is the best at the moment
UPDATE:
People if you want to fix your Phone just put this on the serch engine of XDA Developers "To solve the problem "Screen unresponsive" or "Frozen screen" by yourself", without the brackets.
The post is from "maybeture", and he say is working, if you read the replies, many people said it work
I'll do it to tell you
Tell me If you have luck
same problem it must be that it gets unresponsive for a few seconds or even minutes after screen turns off i have to slide it sloooowwwly to get it maybe its some loose cable in there dont know but really waiting for it to be hacked to have android
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
jesusodin said:
Same problem here with my father's phone. I'm going to replace the screen digitizer tomorrow and see if it works... it only costs 19 bucks so its worth the try...
jo
Click to expand...
Click to collapse
Hi JesusOdin
I have the same issue but my question is
And all is right now?
I you have luck please tell me
Thank You
I've had similar issue with the lock screen at times. The problem is more persistant when the phone is in the pants pocket during hot weather or I am under heavy exersion. I think it may be related to the humidity. I have refrained from storing the phone in this pocket and rarely have any issue.
The phone is not weather resistant, an Otterbox might help but would be rather bulky.
was there ever a solution to this lock screen problem?
i heard it was something to do with the drivers...changing from v69 (at&t) to v63(t-mobile)
anyone know how to do this?
Well...
Tried to replace the digitizer and ended up cuting the ribbon cable of the display. I bought the screen and digitizer. Replacing the parts on this cel is not for the weak of heart.
The cel did work without problems afterwards.
I have a surround and lately its misbehaving.
The screen goes off within a second or two if I do not continue touching it. Sometimes it doesn't even stay for a second and goes off immediately. When the screen goes off, I notice the red battery light blinking. Sometimes its just in a reboot boot loop. If i am successful and able to reach videos and start a video, then the video plays fine.
Until the video is playing, the screen doesn't go off. I have tried a hard reset but it didn't help. I am on mango.
What might be the problem?