Database Users

Quick disassembly and potential touch unresponsive fix thread.

My Xoom has been rather unfortunate since I got it. I take it with me everywhere and that includes when I go out drinking with friends... It's taken many a fall. This has shown me what I deem a rather major flaw in the Xoom's design, internally. Allow me to demonstrate:
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What you'll need to start... Pardon the crapola pics, I took more than this but the SD card on my Droid is going caput so most of them are just empty jpgs... Luckily the ones I salvaged were able to show the general idea. Anyways. The bit you'll use to take the back shell off is a T-5. The one I have is a T-5H but you don't need one of those, these screws don't have a pin in the middle. That's just for the first 2 screws and the screws that hold the plastic half on, you'll need a T-6 for every other screw in the Xoom. You'll also want some kind of sturdy plastic shims, I used clippings from an old debit card. The tool kit I have pictured can be bought at an auto parts store(I think I picked it up at O'reilly's).
Unscrew the 2 screws that hold the USB/HDMI/charging plate on, this will come off. Keep your screws in a secure location so you don't lose them!
That's what it looks like without the cover.
From here, slide the back cover down, you'll notice it stops at a certain point, just enough to expose the expansion card Moto will replace for the 4G upgrade. They've made this thing super easy to upgrade in the future. Slide the cover back towards closed just a tiny bit so the clips aren't resting on the stop.
Slide those 2 pieces of plastic into the grooves, as illustrated, until you can't push them in any further, you've disengaged the stops, now, with the plastic still there, slide the cover the rest of the way off.
Here's where my SD card crapped out but it's no big deal. Moving...
The touchscreen controller is located in the lower right hand corner of the Xoom if you're looking at it from the back. As you can see, mine is dislodged and there's nothing actually securing it inside the Xoom besides double stick tape. The Xoom has like 57 screws inside it and they couldn't screw the touchscreen controller down with even one? No, it's got an adhesive on the back and then it's just pressed onto the metal frame... Not secure in the slightest, even a slight drop can dislodge it. I've already tried to use a better double stick tape, but that came undone, hence I'm doing this write-up.
This is my new solution, using a thin piece of foam doubled over itself. It's about a 2" by 2" square, maybe 1/8" thick or so, couldn't tell you where I got it, I just had it laying around. From here, with it sitting there, it's kind of tricky to get the Xoom back together, what I did was start lining up the back cover with the foam squished down against the touchscreen controller, then slid the cover back to its fully closed position. My foam happened to stay in place during all of this. It may not be that easy for others, YMMV.
So I boot up my Xoom, test it out, touch works again.
I'm still not certain I'm going to stay with this solution but we'll see. For now it's working perfectly. Even exchanging your Xoom for a new one isn't going to resolve this until Motorola actually resolves it themselves, which I doubt they will. Hope this was helpful, I'm not interested in getting into the gory details of full disassembly, that's beyond my pay grade.
I also just realized this solved the problem I was having with the right half of my screen thinking any kind of touch was a multitouch and pinch-zooming constantly. Win.

Fixed images, messed up the numbering when I posted.

Good, good stuff. Thanks for the write-up - these are the threads that used to differentiate xda from the hoards of other android forums.
Sent from my Xoom using XDA App

8 days later and not a single issue with touch on my Xoom.

Bump, Xoom still working great.

Elysian893 said:
Bump, Xoom still working great.
Click to expand...
Click to collapse
Good to hear it..you've gone where no man has gone before...

Awesome! Thanks for the information. I'll be sure to fix this once my touch screen stops working.

I've got a crazy idea....how about not getting ****faced and dropping you xoom multiple times?!

No need to be rude. Sometimes devices take falls. You gonna tell everyone not to let their kid watch cartoons on it?

SlCKB0Y said:
I've got a crazy idea....how about not getting ****faced and dropping you xoom multiple times?!
Click to expand...
Click to collapse
....My Xoom is pretty much brand new and has a touchscreen problem.

SlCKB0Y said:
I've got a crazy idea....how about not getting ****faced and dropping you xoom multiple times?!
Click to expand...
Click to collapse
I he was just being funny. I laughed.

So I got the cover off, got some foam in there
but I can't get the cover all the way on... its hairline just about to close up but Im afraid to use pressure
too much foam?
quick edit:
It was a slot on the bottom i kept hitting, i got it back on!
Will update with results tomorrow
edit2: most definitely still having the same problem after adding some foam to press down on that touch panel controller. Took me like 10 tries just to unlock the damn thing
WTF MOTOROLA !...anyone have any other suggestions? this is really pissing me off now.
edit3; so I took a deep breath and decided to investigate more... I have it open again, and holding down the actual connector seems to be improving the situation GREATLY. Im going to shift the foam from the controller to the connector and close it back up, and try again

Great thread. An idea of paint the back cover (white spray) are growing in my mind.

Hello,
I just wanted to share my solution for the unresponsive screen issue with the Motorola Xoom device:
reddit.com/r/xoom/comments/sytk0
I hope this helps anyone having a similar issue. Thank you.

Man i must say ur a brave heart...i cant even think of letting mine fall...seems kinda fragile....plus all the drop test videos screw around with your head
Sent from my MZ601 using XDA

thanks for this tip, i know how to dissasemble my xoom now! lol

Nice post. I'm having exactly the same problem and it's very easy to see reports for this same issue all around. Crappy Moto! This is the first "how to" post on this issue. Thanks a lot. I'll give it a try. put
EDIT: Following your "how to", I did exactly the same you did. The touch controller was a bit loose so I tight it with a small piece of foam. The hard part was putting the case back in place with the foam inside, but with a bit of patience I could eventually close the whole thing and now it's working again. Will see until when. Probably this device is one within many that fits in the planned obsolescence industry standard. FKU Mr. Bernard London.
EDIT 2: I actually have a big compulsion on acquiring new geeky stuff, but I hate to spend money because this is the industry standard. I hate to buy crap, and if I want to, I'll buy chinese stuff from Deal Extreme. Paying hundreds of dollars in goods from a well established and named company should be a warrant, at least, that it was built to last!
EDIT 3: I'l be moving soon to a Sammy Note 10.1. Hopefully not based on the planned obsolescence of the Xoom, but because I want it to!
EDIT 4: My XOOM "caput" for good. As I said before, I'm on Sammy note 10.1 and the XOOM will eventually go to repair.
Sent from my GT-N7100 using Tapatalk 2

Got my Xoom back, and it's great. Even after rooting, re flashing, opening, messing around, it was fixed for free, under warranty. It seems Motorola knows they have a case of premature obsolescence in this case.
Sent from my GT-N8000 using Tapatalk HD

Battery cover shows gaps

Hi everyone,
I just received my Atrix. Yes I'm back to using this beast. I have a question regarding the battery cover. On the side where it has the usb and HDMI ports the battery door closes fine and does not show any gaps. On the volume rocker side I notice there are gaps and I can see parts of the inside of the phone. I have tried several times to make sure every piece is snapped on properly but I still see the gaps. The last few tries, I pressed on it pretty hard and the gaps aren't as bad but it's still noticable. Is this a common issue with the Atrix battery cover? What should I do? I bought the Atrix brand new and shipping it back to the States is a real pain. I don't like using a case when I'm at home.
Any help is greatly appreciated.
Thanks

no? my cover locks well all the way around.

Mine resides in a skin tight case 100% of the time. But, I do not have gaps either. Mine seals tight all the way around

No gaps on mine, and it's a wonder there isn't as many times as the cover has been removed for a battery pull.

Wirelessgirl said:
Hi everyone,
I just received my Atrix. Yes I'm back to using this beast. I have a question regarding the battery cover. On the side where it has the usb and HDMI ports the battery door closes fine and does not show any gaps. On the volume rocker side I notice there are gaps and I can see parts of the inside of the phone. I have tried several times to make sure every piece is snapped on properly but I still see the gaps. The last few tries, I pressed on it pretty hard and the gaps aren't as bad but it's still noticable. Is this a common issue with the Atrix battery cover? What should I do? I bought the Atrix brand new and shipping it back to the States is a real pain. I don't like using a case when I'm at home.
Any help is greatly appreciated.
Thanks
Click to expand...
Click to collapse
Yours might be refurbished.

Soldier-2Point0 said:
Yours might be refurbished.
Click to expand...
Click to collapse
Hmm, now you got me thinking it could be refurbished. There is a tiny scratch on the screen. It's only noticable when viewing a plain white screen. I did file a complaint to the retailer and they claim it's brand new. They said they could refund me 10% of the retail price. They're trying to avoid exchanging the phone because it's coming from the States. It came with the retail box. Could it be the battery door? I wonder if switching battery doors would resolve the issue.

Try calling Motorola and see if they have it in their system as having been warranty returned and then re-issued or anything.

CaelanT said:
Try calling Motorola and see if they have it in their system as having been warranty returned and then re-issued or anything.
Click to expand...
Click to collapse
Thanks. I'll try to call Motorola and see what they say.
BTW, do you have the AT&T version of the Atrix? If so, are you able to uninstall the AT&T apps without rooting the phone?

Wirelessgirl said:
Thanks. I'll try to call Motorola and see what they say.
BTW, do you have the AT&T version of the Atrix? If so, are you able to uninstall the AT&T apps without rooting the phone?
Click to expand...
Click to collapse
You will need root and best to then just freeze them with TiBu if I remember correctly. Been so long since I had to worry about AT&T bloat with custom ROM's.

CaelanT said:
You will need root and best to then just freeze them with TiBu if I remember correctly. Been so long since I had to worry about AT&T bloat with custom ROM's.
Click to expand...
Click to collapse
Darn. It looks like I'll have to exchange my current Atrix for an AT&T version. The one I have now is with SUTEL and there's no bloatware in this version.
I don't want to root the phone once I get it exchanged until I know everything is working fine.

Is there a chance for you to post pics of your issue? I am just curious what it looks like and I am sure others are too. It could become a reference for someone else.
Sent from my ATRIX using the Premium XDA App

Voelker45 said:
Is there a chance for you to post pics of your issue? I am just curious what it looks like and I am sure others are too. It could become a reference for someone else.
Sent from my ATRIX using the Premium XDA App
Click to expand...
Click to collapse
Yes, please post the pics of the gap. Maybe you just didn't snap it on correctly.

Voelker45 said:
Is there a chance for you to post pics of your issue? I am just curious what it looks like and I am sure others are too. It could become a reference for someone else.
Sent from my ATRIX using the Premium XDA App
Click to expand...
Click to collapse
I asked my brother and he said it won't show up. He's into cameras and knows if certain pics will show up or not. I can ask him again. He has a high end DSLR. It is noticable in person.
I have owned over 100 cellphones. I know how to put a battery door on. Especially with my experience with Sony Ericsson's horrifc battery door issues a few years ago. I have tried many many times with the Atrix's battery door and it still shows the little gaps. The gaps are bad enough that it will collect dust inside the phone. Also on each corner of the phone, the battery door is not even.

Wirelessgirl said:
I asked my brother and he said it won't show up. He's into cameras and knows if certain pics will show up or not. I can ask him again. He has a high end DSLR. It is noticable in person.
I have owned over 100 cellphones. I know how to put a battery door on. Especially with my experience with Sony Ericsson's horrifc battery door issues a few years ago. I have tried many many times with the Atrix's battery door and it still shows the little gaps. The gaps are bad enough that it will collect dust inside the phone. Also on each corner of the phone, the battery door is not even.
Click to expand...
Click to collapse
If the gap doesn't show up with a "high end DSLR", then... is it even noticeable? I know i can use the macro setting on my t2i and it would show great detail.
Also, over 100 phones? Surely, you jest.

ifalldownalot said:
If the gap doesn't show up with a "high end DSLR", then... is it even noticeable? I know i can use the macro setting on my t2i and it would show great detail.
Also, over 100 phones? Surely, you jest.
Click to expand...
Click to collapse
I know right I know its prob only 10 that I wld even want to try
Sent from my YP-G70 using xda premium

ifalldownalot said:
If the gap doesn't show up with a "high end DSLR", then... is it even noticeable? I know i can use the macro setting on my t2i and it would show great detail.
Also, over 100 phones? Surely, you jest.
Click to expand...
Click to collapse
Yes it is noticable. It's hard to capture it because it's a black phone. If it was a white phone, it would show up. I had a different issue with a white phone and taking pics of it was not an issue.
Don't believe me? Ask some peeps on Hofo, they will tell you.

fleurdelisxliv said:
I know right I know its prob only 10 that I wld even want to try
Sent from my YP-G70 using xda premium
Click to expand...
Click to collapse
Do you guys really have to be so rude on here??

Wirelessgirl said:
Yes it is noticable. It's hard to capture it because it's a black phone. If it was a white phone, it would show up. I had a different issue with a white phone and taking pics of it was not an issue.
Don't believe me? Ask some peeps on Hofo, they will tell you.
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My little sister just took that with her $80 point and shoot. There's... enough detail in that to be able to see the non-existent gap on my phone... so one would think a bigger gap would be more noticeable and even more apparent.
And... a camera that's worth at least 10 times more than hers would definitely be able to capture more detail, i would think.
So that's why i'm questioning whether it's even really a gap or just a picayune detail you picked out (say like the small gap you can see around our screen glass and the frame of the phone).

CaelanT said:
You will need root and best to then just freeze them with TiBu if I remember correctly. Been so long since I had to worry about AT&T bloat with custom ROM's.
Click to expand...
Click to collapse
Actually, just about all of the AT&T bloatware can be uninstalled without root, thankfully.

Wirelessgirl said:
I asked my brother and he said it won't show up. He's into cameras and knows if certain pics will show up or not. I can ask him again. He has a high end DSLR.
Click to expand...
Click to collapse
Sounds like a lighting problem. Any semi decent camera will show a gap in black on black easily if you get the lighting right. "High end camera owner" doesn't necessarily mean "knows what he is doing", and with a comment like "knows if certain pics will show up or not" I would say he doesn't really know photography.
Pics here were just taken with a colleagues iPhone 4. On the last pic I pulled the battery cover a wee bit. You can clearly see the whole area in all pics:

(Q) Nexus 7 defects still existent in new batches?

Hey guys,
Title says it all tbh, so are they still present in new batches? Should i hold off and wait for a while?

dinesh690 said:
Hey guys,
Title says it all tbh, so are they still present in new batches? Should i hold off and wait for a while?
Click to expand...
Click to collapse
Look for one that has a SSN# that starts with C8OK... The number should be outside the box. Those are the newest batches and I bought 2 that are flawless right out the box.

shook187 said:
Look for one that has a SSN# that starts with C8OK... The number should be outside the box. Those are the newest batches and I bought 2 that are flawless right out the box.
Click to expand...
Click to collapse
Where did you purchase from?

ClanUrdnot said:
Where did you purchase from?
Click to expand...
Click to collapse
Walmart
Sent from my SPH-L710 using xda premium

Good question. Just ordered one from Tesco in UK as a present for someone.
Also, if you root it, and have a fault develop, can you unroot without a problem with warranty?
Sent from my HTC One X using Tapatalk 2

dinesh690 said:
Hey guys,
Title says it all tbh, so are they still present in new batches? Should i hold off and wait for a while?
Click to expand...
Click to collapse
I'm still waiting. People are reporting C8s with screen lift, although it seems to be less frequent now than before.
Sorry for not citing specific posts, but I am following user reports closely and it is still happening.
It's possible that new units are being inspected more thoroughly but no other measures have been taken. That would make the defect harder to spot, lowering the reported incidence rate, but would do nothing to actually solidify the left side.
I would also be skeptical of anyone who claims that their unit is flawless who doesn't post a picture. This may sound paranoid, but there have been users who claimed their device was perfect until they posted a photo of a unit with screen separation.
shook187 said:
Look for one that has a SSN# that starts with C8OK... The number should be outside the box. Those are the newest batches and I bought 2 that are flawless right out the box.
Click to expand...
Click to collapse
Sorry for doubting you, but would you mind posting a photo of the horizon test? I've gotten three bad units and I'm waiting to repurchase.
To check if your screen is lifting, hold the device with the right side facing you. Look across the display and use the left bezel as a silver horizon line. If the black display is higher at any point, you'll be able to see it interrupt that silver line.
Here is an example of a perfectly flush display, looking across the device from the right side.
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pxlitup said:
I'm still waiting. People are reporting C8s with screen lift, although it seems to be less frequent now than before.
Sorry for not citing specific posts, but I am following user reports closely and it is still happening.
It's possible that new units are being inspected more thoroughly but no other measures have been taken. That would make the defect harder to spot, lowering the reported incidence rate, but would do nothing to actually solidify the left side.
I would also be skeptical of anyone who claims that their unit is flawless who doesn't post a picture. This may sound paranoid, but there have been users who claimed their device was perfect until they posted a photo of a unit with screen separation.
Sorry for doubting you, but would you mind posting a photo of the horizon test? I've gotten three bad units and I'm waiting to repurchase.
To check if your screen is lifting, hold the device with the right side facing you. Look across the display and use the left bezel as a silver horizon line. If the black display is higher at any point, you'll be able to see it interrupt that silver line.
Here is an example of a perfectly flush display, looking across the device from the right side.
Click to expand...
Click to collapse
Here is mine. Im not as picky as most on a $250 purchase, but for me it looks flawless. You tell me.
Sent from my SPH-L710 using xda premium

Received my nexus on the 24th and it has a C80K SN, although it doesn't have screen lift or separation, it does have screen flicker at low brightness

shook187 said:
Here is mine. Im not as picky as most on a $250 purchase, but for me it looks flawless. You tell me.
Click to expand...
Click to collapse
All of these are from the right portrait side, correct?
The first one isn't very clear. The second looks fine. But in the third one the bezel seems to disappear under the ASUS logo.
Why do you think that is?

I am on #5 now since 7/14
1st C6 - would turn off at 20% "show low low battery logo" even after calibrating bad battery? Perfect screen, exchanged
2nd C7 - bad left side screen separation/lift, exchanged
3rd C7 - dust under the screen, 2 spots , exchanged
4th C7- minor left side screen seperation/lift, just started doing the death at 20% exactly like the first C6 I had for no reason today, have had it since last Sunday and had been charging/decharging fine, just sent my wife to exchange it again. I am sure Gamestop is sick of us by now. Said it is a C8 I will edit how it turns out. Considering I am 4 for 4 with issues, I am just hoping no lift and the battery doesn't act stupid after a week or two or I'm calling it quits on this one.

pxlitup said:
All of these are from the right portrait side, correct?
The first one isn't very clear. The second looks fine. But in the third one the bezel seems to disappear under the ASUS logo.
Why do you think that is?
Click to expand...
Click to collapse
As a matter of fact, the bezel does disappear at the center. I guess my C8OK does have some screen lift. But does that minor issue warrant a return? I would say hell no. If something as minor as this would discourage you as a buyer then you might have other issues.
Sent from my Nexus 7 using xda premium

Well my C8 has lift on the left hand side, not as bad as first C7 I had, but worse than the last.
Screen seems fine otherwise no dead pixels or dust , but obviously there is no special fix as some people keep speculating, I'm 5 for 5 now with defects
** I actually just opened it up to tighten the screws see if it would help, two screws are missing along the left side. I swear Asus needs to hire some better monkeys over in that chinese plant, I'm done taking it back for refund. Maybe around tax time they will have ironed this out

Its amazing that they cant figure out something. My c70k is having screen lift as well

NeoMagus said:
Well my C8 has lift on the left hand side, not as bad as first C7 I had, but worse than the last.
Screen seems fine otherwise no dead pixels or dust , but obviously there is no special fix as some people keep speculating, I'm 5 for 5 now with defects
Click to expand...
Click to collapse
So you returning it?
Sent from my Nexus 7 using xda premium

shook187 said:
As a matter of fact, the bezel does disappear at the center. I guess my C8OK does have some screen lift. But does that minor issue warrant a return? I would say hell no. If something as minor as this would discourage you as a buyer then you might have other issues.
Click to expand...
Click to collapse
Thank you for clarifying.
If you decide to look further into the matter you will find that the physical presence of a little lift isn't the concern.
These displays have a low stress tolerance and aren't designed to be flexed at all during use. If your screen isn't securely fastened to the case, that means it will be bending even if you don't notice it, and that runs the risk of cracking the screen.
It's not a death sentence by any means, but the risk is there no matter how minor the lift appears to be. Also, there is a tendency for the separation to spread over time. The adhesive bonding the display to the left side of the case is already failing. This adhesive is flimsy and sensitive to heat according to the teardowns people have conducted.
I would not advise you to keep that (those?) units if you're going to be dealing with ASUS worst case scenario. It might be worth keeping a unit with screen lift under the Play store warranty depending on how they choose to handle these issues, but you don't want to deal with ASUS.
Sorry about the bad news.
---------- Post added at 04:20 PM ---------- Previous post was at 04:12 PM ----------
NeoMagus said:
Well my C8 has lift on the left hand side, not as bad as first C7 I had, but worse than the last.
Screen seems fine otherwise no dead pixels or dust , but obviously there is no special fix as some people keep speculating, I'm 5 for 5 now with defects
** I actually just opened it up to tighten the screws see if it would help, two screws are missing along the left side. I swear Asus needs to hire some better monkeys over in that chinese plant, I'm done taking it back for refund. Maybe around tax time they will have ironed this out
Click to expand...
Click to collapse
I guess I'll keep waiting then. Thanks for reporting.

pxlitup said:
Thank you for clarifying.
If you decide to look further into the matter you will find that the physical presence of a little lift isn't the concern. These displays have a low stress tolerance and aren't designed to be flexed even a little during use. If your screen isn't securely fastened to the case, that means it will be bending even if you don't notice it, and that runs the risk of cracking the screen.
It's not a death sentence by any means, but the risk is there no matter how minor the lift appears to be. Also, there is a tendency for the separation to spread over time. The adhesive bonding the display to the left side of the case is already failing. This adhesive is flimsy and sensitive to heat according to the teardowns people have conducted.
I would not advise you to keep that (those?) units if you're going to be dealing with ASUS worst case scenario. It might be worth keeping a unit with screen lift under the Play store warranty depending on how they choose to handle these issues, but you don't want to deal with ASUS.
Sorry about the bad news.
Click to expand...
Click to collapse
Its not bad news at all. Your view is a dooms day view. Like most items they all will suffer from wear and tear and eventually you're going to have to say goodbye to your little gadget. Even if you get a perfect one, who's to say it won't lift in a few weeks or months? Like I mentioned before, I only paid $250 for them and in a year from now they're be worth even less.
Sent from my Nexus 7 using xda premium

shook187 said:
So you returning it?
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Just sent the wife back out with it , could have possibly lived with it had the screws not been missing inside. My C6's screen was seated flawless, really sad the battery was funky with it. I'm sick of settling for defective out of the box crap with Asus they can eat another return

NeoMagus said:
Just sent the wife back out with it , could have possibly lived with it had the screws not been missing inside. My C6's screen was seated flawless, really sad the battery was funky with it. I'm sick of settling for defective out of the box crap with Asus they can eat another return
Click to expand...
Click to collapse
How do you open it up?
Sent from my Nexus 7 using xda premium

I use a very small #0 flathead and pry open near the headphone jack, once you get one of the clips up it just unsnaps the whole way around very easy.

shook187 said:
Its not bad news at all. Your view is a dooms day view. Like most items they all will suffer from wear and tear and eventually you're going to have to say goodbye to your little gadget. Even if you get a perfect one, who's to say it won't lift in a few weeks or months? Like I mentioned before, I only paid $250 for them and in a year from now they're be worth even less.
Click to expand...
Click to collapse
Don't mistake my motives. I'm glad that you are happy with your purchase.
I'm only notifying you of the possible risks, which I believe warrant a mention since they do exceed the concerns of normal wear and tear.
Remember that internationally this tablet can cost much more than you or I paid for it. It's important for people to be able to make an informed decision about whether or not to purchase it, and you being honest about your screen inspection, even though you think I'm being OCD, was very helpful in that regard. You would be surprised at how many people believe facts are subjective when tech company loyalties come into play.
Hopefully your tablets won't give you any trouble. Your lift is certainly not as severe as many of the units from July that are still going strong.

[Q] Advice needed !

Hi fellow xda-ers,
I smashed my N4's back door yesterday, in a very eccentric way.
I was riding my race bike really fast, when I noticed something awkward in the balance of the bike, it felt kind of loose.
Cycling on a cobbled street, I didn't think more of it. Suddenly the rear wheel just hopped off, and stuck itself in the frame.
As I was pedaling standing, i was projected forward and almost fell. The upper part of my thighs struck the handlebar or the stem so hard, that it totally crushed my barely 2 months old N4.
Now, the back door is totally destroyed. It wouldn't be so much of a big deal if there wasn't dead pixel cloud on the screen...
The touchscreen is however fully working, tchecked it under developper options.
I am now wondering what to do. Either repair the back, get over the dead pixel problem and cross finger hoping nothing else has been damaged. Or repair the back, RMA the phone arguing about the drop connection problems (which I truely have been facing) and hope a new one comes. One last solution, which truely repels me, would be to repair the back, sell the phone and get a new one.
My question is, would a tiny grey cloud on the screen and a different backplate be noticed, if I RMA the phone ?
The spot is almost only visible on grey & white.
Please kindly spare me with the moral issues it raises. I am a student, I waited several months to get this phone and broke it out of bad luck, not even mishandling it. Plus the phone had dropouts problems ...
Thanks for your advice.
Stas
[ EDIT : I had started an RMA for connection dropouts before breaking the phone ]
ps : As english is not my native language, is it correct to say "pedaling standing" ? Looks ok, but is it the proper way of saying it ?
Sorry for the sht*y quality of pictures, I don't have any other camera than my computer's webcam. In reality grey dots are more visible.

smaghe said:
Hi fellow xda-ers,
I smashed my N4's back door yesterday, in a very eccentric way.
I was riding my race bike really fast, when I noticed something awkward in the balance of the bike, it felt kind of loose.
Cycling on a cobbled street, I didn't think more of it. Suddenly the rear wheel just hopped off, and stuck itself in the frame.
As I was pedaling standing, i was projected forward and almost fell. The upper part of my thighs struck the handlebar or the stem so hard, that it totally crushed my barely 2 months old N4.
Now, the back door is totally destroyed. It wouldn't be so much of a big deal if there wasn't dead pixel cloud on the screen...
The touchscreen is however fully working, tchecked it under developper options.
I am now wondering what to do. Either repair the back, get over the dead pixel problem and cross finger hoping nothing else has been damaged. Or repair the back, RMA the phone arguing about the drop connection problems (which I truely have been facing) and hope a new one comes. One last solution, which truely repels me, would be to repair the back, sell the phone and get a new one.
My question is, would a tiny grey cloud on the screen and a different backplate be noticed, if I RMA the phone ?
The spot is almost only visible on grey & white.
Please kindly spare me with the moral issues it raises. I am a student, I waited several months to get this phone and broke it out of bad luck, not even mishandling it. Plus the phone had dropouts problems ...
Thanks for your advice.
Stas
ps : As english is not my native language, is it correct to say "pedaling standing" ? Looks ok, but is it the proper way of saying it ?
Sorry for the sht*y quality of pictures, I don't have any other camera than my computer's webcam. In reality grey dots are more visible.
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Looks like pics aren't displaying, so here are the links : hpics.li/19be0a5 & hpics.li/b3341d5
Click to expand...
Click to collapse
If you had bad luck, why is it the responsibility of Google to foot the bill of your bad luck? When did Google enter the business of insurance?
I understand that you're a student, but think about the above. And if the phone truly had substantial drop-out problems, you would have replaced it a long time ago. Your choice to keep the phone suggests that the "problem" is not as dire as you're making it out to be. It's funny how the phone breaks, and suddenly your phone had a "problem" all along that you "lived with".
Repair the phone, sell it off if you want, and disclose that information to your buyer.

Couldn't you call up LG customer care and send it to them to fix it for a cost?
Sent from my Nexus 4 using xda premium

@PoisonWolf
I actually had started an RMA procedure for the network problems ...
@DarkSora
A backplate is an ok cost. Backplate + Display is definitely not worth it...

So you don't think they would notice the damage to the phone once they get it back and not charge you?

The accident is through no fault of Google so they wont repair it for free. Even though you started the RMA procedure, they wont accept a damaged phone like that when you send it them. Most likely the hold they put on your card will actually be what you end up paying.

Under no circumstances should you sell the phone unless you tell the person what happened to it and sell it as-is without trying to fix it yourself. Some people are into fixing phones. Sending it to Google under the assumption that you are trying to fix a different problem so you can get a new phone is just plain dishonest. Karma is real and doesn't let people get away with dishonest actions for very long.
Sent from my Nexus 4 using Xparent Cyan Tapatalk 2

If you can live with the screen issue, fixing the back is a simple $10 thing. Go buy a DBrand skin http://forum.xda-developers.com/showthread.php?t=2095261 they will stick to broken screens and now you can't tell. No fancy pattern but you lost that anyway now.They are pretty thick and the black leather I have feels nice.
I keep thinking about bringing my N4 with mne when I ride but avoid it for this reason. I have hit my thigh on many things, I would rather pop out the SIM and use my HTC desire, but I generaly just ride without a phone or use the Desire as an MP3 player.

@ Rizy & Kzoodroid
Read ! I don't plan on sending it back without having the back repaired. Just repair the back and keep on with my initial RMA procedure, that I had started BEFORE I broke the phone.
It's quite unsure wether they will notice the dark spot on the screen, and that is the thing I was wondering about.
@eqjunkie829
Yes, that's why I said it repeled me.
@ajanu
Thanks ! It's a great solution, but it implies buying a new back cover, and get over the screen's dark spot, also implies keep on having dropouts problems.

smaghe said:
@ Rizy & Kzoodroid
Read ! I don't plan on sending it back without having the back repaired. Just repair the back and keep on with my initial RMA procedure, that I had started BEFORE I broke the phone.
It's quite unsure wether they will notice the dark spot on the screen, and that is the thing I was wondering about.
@eqjunkie829
Yes, that's why I said it repeled me.
@ajanu
Thanks ! It's a great solution, but it implies buying a new back cover, and get over the screen's dark spot, also implies keep on having dropouts problems.
Click to expand...
Click to collapse
No one on here knows what Google is going to do even if you repair the phone. Its all just speculation as to what their process is for inspecting RMA'd devices. I believe the back glass runs around $100 and not sure if its an exact copy of the original or not. But if you repairs look original I say RMA it.

How to fix HTC One M8 camera issue

My original M8 suffered from the infamous cloudy camera. I got it replaced by T-Mobile, and it's been maybe three months now and the replacement M8 did the same. My buddies M8 started to do the same thing about a month ago, and he used Zaino Wax to buff out the camera cloudyness away.
I noticed yesterday that mine was doing the same thing again when I tried to take a picture and it wasn't focusing. Tried to clean it, and at first I just thought it was dirty. Picture wasn't important, so I ignored it. Then last night I went to get a drink with a buddy of mine, and tried to take a picture, and the camera wasn't focusing. Tried to clean it again, and that's when I noticed the cloudy camera again.
So I woke up this morning, found some turtle wax, put some on a terry cloth, rubbed a little on the lens, let it dry for a couple of minutes, and then buffed it off. Sure enough, it started to take some of the cloudyness away. So I did it again about three more times, and now the cloudyness is down to the edges. I was excited that it worked, that I ran over to my laptop to make this thread.
I was thinking about getting another replacement, but this is a better alternative for me. I don't want to be setting up my phone all over again every few months for the same issue.
This is what I used.
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I found the Mr. Clean Magic eraser to work very well too. I actually prefer the eraser because there is no risk of water getting under the lens. You squeeze it all out before rubbing

Toothpaste works too. I just put a dab on the end of my finger and rubbed the lens in a circular motion for a bit. Cleared up all but the edges which don't seem to bother anything. My guess is if I used a Q-Tip instead of my fat finger I could get the edges clean too.

I had the same problem and I used toothpaste. But my concern is whether we have rubbed off the anti glare coating?
Sent from my HTC One_M8 using XDA Premium 4 mobile app

clax6 said:
I had the same problem and I used toothpaste. But my concern is whether we have rubbed off the anti glare coating?
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I followed a guide and used a tiny amount of Brasso on the end of a cotton bud, it's like the phone's brand new again. Like you, I'm concerned I've removed something which should be there but the camera was unusable prior to doing this. Mine was bought in April, has been in a case, screen protector applied since day 1, handled with constant, real care but the scratches on the lens were something else!
Pictures of the lens pre clean here and also 3 very quick shots from the phone pre and 3 post clean... Was in a rush so had no artistic quality to them whatsoever!
https://www.flickr.com/photos/[email protected]/sets/72157645558003205/

HTC recognise this is a real issue and are taking devices in for repair. Mine is being collected today. I'll let ya know what they do to fix this when I get it back

mwatson said:
HTC recognise this is a real issue and are taking devices in for repair. Mine is being collected today. I'll let ya know what they do to fix this when I get it back
Click to expand...
Click to collapse
Wasn't aware of that to be honest but thanks for the update, what did they say to you regarding this issue specifically?
Cheers...

smudgelab said:
Wasn't aware of that to be honest but thanks for the update, what did they say to you regarding this issue specifically?
Cheers...
Click to expand...
Click to collapse
I said that the coating on the lens was rubbing off and there is a lot of discussion online about it, so its not just mine. The HTC rep said "yeah we know, we had a meeting about it today, just send it in and we'll take care of it". I asked what the coating was, olephobic? He said he wouldn't say and wouldn't comment on what the course of action is. I thought, ok, as long as you fix it I thats all that matters.
I guess they will replace the lens glass with something other that what came out of the factory. No point in putting the same thing back on there. He probably couldn't comment as this will effect every single One M8 which means they would all have to be recalled. Expensive!

i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg

flayzeraynx said:
i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg
Click to expand...
Click to collapse
That's the video I watched and got the idea from prior to doing mine.So far... so good but it's only been a day, see how the lens holds up after prolonged "quick rub before the shot" with shirts, jumpers, sleeves, all the normal day to day stuff.

You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.

Great! Thanks for the fix. I just tested out the wax thing and it worked perfectly !

Toothpaste is the best solution, I tried and is like new!
Sent from my HTC One_M8 using XDA Free mobile app

ingenious247 said:
You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.
Click to expand...
Click to collapse
To each their own. But it's hardly idiocy. It's simply a minor design issue. Mine has scratches on and focuses and shoots perfectly fine.
As for reboots and connectivity issues, these are things any manufacturer can have, but I wouldn't take the bandaid phone over a HTC One even if the HTC One had no camera at all.

HtcOneJon said:
To each their own. But it's hardly idiocy. It's simply a minor design issue. Mine has scratches on and focuses and shoots perfectly fine.
As for reboots and connectivity issues, these are things any manufacturer can have, but I wouldn't take the bandaid phone over a HTC One even if the HTC One had no camera at all.
Click to expand...
Click to collapse
The Purple/Pink tint issue was the likely BIGGEST camera fiasco the mobile industry has ever seen, and it cost HTC tons of money and hurt their reputation badly. You can find countless threads here and elsewhere about it
And then they completely drop the ball on the NEW phone and allow another camera issue?? If it were a "minor" issue, they wouldn't be taking them back for repair no questions asked.
It's obviously a widespread debacle, and not only that - they should have listened to the previous One (M7) owners as they had an issue with the CHEAP camera glass cover on the M7 which cracked for NO reason at all and was easily scratched.
Choosing to ignore that issue and causing themselves another heartache on their flagship phone is idiocy IMO. What would you call it?

What if i cant that in my area do i can use my own
Just kidding mate :good::good: Thanks for the idea

mwatson said:
I said that the coating on the lens was rubbing off and there is a lot of discussion online about it, so its not just mine. The HTC rep said "yeah we know, we had a meeting about it today, just send it in and we'll take care of it". I asked what the coating was, olephobic? He said he wouldn't say and wouldn't comment on what the course of action is. I thought, ok, as long as you fix it I thats all that matters.
I guess they will replace the lens glass with something other that what came out of the factory. No point in putting the same thing back on there. He probably couldn't comment as this will effect every single One M8 which means they would all have to be recalled. Expensive!
Click to expand...
Click to collapse
How did your repair go? Ironically I should have just looked on here. I had noticed this same scratched camera coating though my phone has been in a case since Day 1, is always in a pocket with no other items and I never place it on tables, etc. The chat guy says that cosmetic is typically not covered but in this case we'll cover it. I ship my phone and get an email two days later that the repair will cost $300 if I want the camera fixed. Or I can choose not to fix it but will have to pay administrative costs? Ugh.. would have not bothered if the chat guy hadn't literally said most cosmetic is not covered but we will cover this repair. Plus of course I've been without a phone for a week now but would have not bothered if it's gonna end up costing me $40. Poor form HTC..

bit1 said:
How did your repair go? Ironically I should have just looked on here. I had noticed this same scratched camera coating though my phone has been in a case since Day 1, is always in a pocket with no other items and I never place it on tables, etc. The chat guy says that cosmetic is typically not covered but in this case we'll cover it. I ship my phone and get an email two days later that the repair will cost $300 if I want the camera fixed. Or I can choose not to fix it but will have to pay administrative costs? Ugh.. would have not bothered if the chat guy hadn't literally said most cosmetic is not covered but we will cover this repair. Plus of course I've been without a phone for a week now but would have not bothered if it's gonna end up costing me $40. Poor form HTC..
Click to expand...
Click to collapse
If you call and complain and talk to a supervisor they will do it for free and expedite.

flayzeraynx said:
i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg
Click to expand...
Click to collapse
Try with a pencil eraser..
Sent from my HTC One X+ using XDA Premium 4 mobile app

ingenious247 said:
You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.
Click to expand...
Click to collapse
Auto reboot and connectivity issue?
I use until now never face either.