[Q] DVP LOCKED BY PASSWORD+CAN'T DO HARD RESET - Please HELP! - Venue Pro General

If You can be so kind and help me with THIS problem: I bought the phone with lock and wallpaper password (the seller keeps saying thtat knows nothing about it - I don't belive him - somebody had to set this password.) I cant find the way to reset this password to use the phone normally .
I tried to solve the problem by replaceing SD CARD but:
When i pull out 8GB original SD card out (SANDISK CLASS 4)- phone starts normally and doesn't ask about password. When i put the card in again -phone is locked again and what is more showing info that next possible try to enter the password is after 1690 minutes!!! I put in another SD card from my HTC HD2 (SAN DISK 8GB , CLASS 2) and have made a phone reset (trough menu).Than i made the reset witht pulling out battery during the screen turnes black during restart. It didn't help - the phone doesn't see this card and shows only 15,7 MB of space. Mybe I should buy another new SD card and try again with this one...? Any ideas? I dont what to do...Thanks

maxx.lu said:
If You can be so kind and help me with THIS problem: I bought the phone with lock and wallpaper password (the seller keeps saying thtat knows nothing about it - I don't belive him - somebody had to set this password.) I cant find the way to reset this password to use the phone normally .
I tried to solve the problem by replaceing SD CARD but:
When i pull out 8GB original SD card out (SANDISK CLASS 4)- phone starts normally and doesn't ask about password. When i put the card in again -phone is locked again and what is more showing info that next possible try to enter the password is after 1690 minutes!!! I put in another SD card from my HTC HD2 (SAN DISK 8GB , CLASS 2) and have made a phone reset (trough menu).Than i made the reset witht pulling out battery during the screen turnes black during restart. It didn't help - the phone doesn't see this card and shows only 15,7 MB of space. Mybe I should buy another new SD card and try again with this one...? Any ideas? I dont what to do...Thanks
Click to expand...
Click to collapse
I put a reply up on the Dell forums for you

Thanks - but here is my answe-post on Your advise and continuation of my problems...
Well - I dont know if it makes sense or not but the facts are:
1. My phone starts and works without any sd card in slot - shows only 15,7 MB of memory then
2. If i follow the process You explained my phone does not go in to the process of hard/sof reset. I cant make him to go to any initial process/screen. By the way - after pulling out battery/replaceing sd/putting battery in - You mean the phone should automaticly contiuing this process of restart or i should turn power off ? Franlky saying i have to turn it on again because after puting battery in again nothong happens.
3. After restart situation is the same - phone didn't integrate system with SD card - shows only 15,7 MB of sapce
Any ideas what is wrong with it? Or mybe I am doing sth wrong?
Any other ideas of resetting this password and without replaceing oryginall SD CARD?

maxx.lu said:
Thanks - but here is my answe-post on Your advise and continuation of my problems...
Well - I dont know if it makes sense or not but the facts are:
1. My phone starts and works without any sd card in slot - shows only 15,7 MB of memory then
2. If i follow the process You explained my phone does not go in to the process of hard/sof reset. I cant make him to go to any initial process/screen. By the way - after pulling out battery/replaceing sd/putting battery in - You mean the phone should automaticly contiuing this process of restart or i should turn power off ? Franlky saying i have to turn it on again because after puting battery in again nothong happens.
3. After restart situation is the same - phone didn't integrate system with SD card - shows only 15,7 MB of sapce
Any ideas what is wrong with it? Or mybe I am doing sth wrong?
Any other ideas of resetting this password and without replaceing oryginall SD CARD?
Click to expand...
Click to collapse
Ok....this is weird.
without an SD card, the memory should read around 408mb or so. So, what you're saying cannot b indicates something is not right. So, lets look at what is known:
1. SD card is not an interchangable item in WP7. If the device starts without a card. Then proceed without a card.
2. Stock memory without a card is around 400mb.
3. A hard reset and a soft reset are 2 different things. A soft reset, you can pull the battery. A hard reset will force you to set you device back up from scratch From what you describe, this is not happening.
So, step by step.
1. If your device starts without your SD card, pull the card and start your device.
2. On your device, go to Settings, then about, and choose reset your device.
3. Let the device rest, following any instructions on the screen. Eventually the device will reset, reboot, and ask you to set it up. Go ahead and log in with a Windows LIVE ID, but do not install anything else.
4. Once this is complete, go to Settings, About and read the memory setings. It should read about 400mb.
The device should now work. Does it?
If it does, then do this.
1. Go to settings, then about, and reset your device. Allow the device to begin to reboot.
2, While the screen is still black, pull the battery. Put the SD card. Put the battery back in, Start the device and allow the setup to continue.
3. Log in with a Windows Live ID and let the setup complete.
4. Go to settings, about, and look at the memory info. You should now see something like 15.9g instead of 15.7m.
If the first part does not work then something is wrong with the device. Most likely, no one here can help. You might have to call Dell for help...though there is little they can do.
let me know what happens...

maxx.lu said:
If You can be so kind and help me with THIS problem: I bought the phone with lock and wallpaper password (the seller keeps saying thtat knows nothing about it - I don't belive him - somebody had to set this password.) I cant find the way to reset this password to use the phone normally .
I tried to solve the problem by replaceing SD CARD but:
When i pull out 8GB original SD card out (SANDISK CLASS 4)- phone starts normally and doesn't ask about password. When i put the card in again -phone is locked again and what is more showing info that next possible try to enter the password is after 1690 minutes!!! I put in another SD card from my HTC HD2 (SAN DISK 8GB , CLASS 2) and have made a phone reset (trough menu).Than i made the reset witht pulling out battery during the screen turnes black during restart. It didn't help - the phone doesn't see this card and shows only 15,7 MB of space. Mybe I should buy another new SD card and try again with this one...? Any ideas? I dont what to do...Thanks
Click to expand...
Click to collapse
I just thought of something else.....long shot. what if this is not an OS password but rather a SIM lock password or even a an unlock code required for a different sim in a branded phone?
Is your sim from TMOBILE?

Since you still haven't got this sorted, have you considered the possibility that the previous owner had an exchange account set up on the phone and that the exchange administrator mandated a password/strict security settings on the device?
That doesn't really explain why the lock remains after a wipe though....

Arcarsenal said:
Since you still haven't got this sorted, have you considered the possibility that the previous owner had an exchange account set up on the phone and that the exchange administrator mandated a password/strict security settings on the device?
That doesn't really explain why the lock remains after a wipe though....
Click to expand...
Click to collapse
His phone is not doing the things it should do. He claims he cannot hard reset it. So that makes me wonder about a few things.....but heck....he hasn't responded so maybe he got it working...

Hey guys. So I might have bought this phone off of eBay. So, now I'm stuck with it. A hard reset with the SD card out doesn't reset. I mean...it kind of does. If I change the theme color or save wifi passwords, I turn off the phone and turn it back on and all the settings are gone. It doesn't go through the setup, everything is just gone. A hard reset followed by a battery pull and new SD card doesn't work either. I think the hard reset just isn't working. I don't know how hard resets work, but seeing how the phone doesn't remember themes and wifi passwords (even the time and date...it resets to the default wrong time) when I turn it off and on, I don't think it can remember that it's supposed to do a hard reset when it turns back on after the beginning of the restart after I click "Reset". Again, I have no idea if that's even how hard resets work. Well...sorry that was long. Any ideas? Am I just stuck with a broken phone? I can get it in to "Download Mode". Can I install a ROM that way? Thanks!

Buy a new card, you can either go with the same card as the original Sandisk Class 4 8gb or buy a larger card.
Leave the original card in the phone and go to about > reset phone and reset it. Once the DELL logo appears take the battery out and put your new card in. Once that is done the phone will be reset fully.
This is the procedure when you replace the standard card included when you buy the phone off DELL.
I bought a new Venue Pro from Expansys and used this method to replace the included Sandisk 8GB card with a Sandisk 32GB card. Be careful about buying cheap 3rd party cards though.

Thanks for your reply, but the original SD has a password on it. A reset without the SD and a battery pull and a new SD should work the same way, right? The point is to get the phone all ready to reset the phone and when it turns off to restart and reset the phone, you pull the battery and put the SD in to trick it into formatting that SD, right? I figure it would work the same without an SD card. I think the problem is in the actual reboot process. The phone can't seem to remember that it's supposed to do a hard reset.

Pretty sure it should do, as long as it goes into the hard reset process then it should work the same as if there was a SDCard in it already.

Put the device into update mode by starting the phone with power + camera + vol down then use the WP7 Update Cab Sender to send the stock rom

Alright. Now we're getting somewhere. Okay. I found the stock cab for the Venue Pro. If I use http://forum.xda-developers.com/showthread.php?t=1240455 this tool with that cab, will the phone be reset to its factory setting when I boot up? I am wondering if the PIN lock on the unlock screen will still be there after doing this. Thanks.

Well try it and find out.

sur3nd1p1ty said:
Hey guys. So I might have bought this phone off of eBay. So, now I'm stuck with it. A hard reset with the SD card out doesn't reset. I mean...it kind of does. If I change the theme color or save wifi passwords, I turn off the phone and turn it back on and all the settings are gone. It doesn't go through the setup, everything is just gone. A hard reset followed by a battery pull and new SD card doesn't work either. I think the hard reset just isn't working. I don't know how hard resets work, but seeing how the phone doesn't remember themes and wifi passwords (even the time and date...it resets to the default wrong time) when I turn it off and on, I don't think it can remember that it's supposed to do a hard reset when it turns back on after the beginning of the restart after I click "Reset". Again, I have no idea if that's even how hard resets work. Well...sorry that was long. Any ideas? Am I just stuck with a broken phone? I can get it in to "Download Mode". Can I install a ROM that way? Thanks!
Click to expand...
Click to collapse
I almost bought that one a few weeks ago, but after doing some researching I found out the Dell Venue Pro is a little more resistant to being wiped than other WP7 devices, and I didn't want to risk having a phone I couldn't use. Apparently on most there's a key combo you can do to cause a reset on boot, but not on the DVP. On the DVP you have to start the hard reset with the SD it's expecting to be there. (which you can't do because of the password)
The one thing I found though that I thought had potential was this thread. If he posts the Lightning Service tools there I think those have a very good chance of resetting it for you if that other tool doesn't reset it for you.

maxx.lu said:
If password is after 1690 minutes!!!
Click to expand...
Click to collapse
Is that the new world record?
Sent from my GT-I5800 using XDA App

Related

Problem - applications installed on memory card

I've reseted yesterday my Touch, by holding the power button on top. The problem is that since then, any application that i had install on my memory card(like core player, slick mess etc.) are no longer working. Message says something like: "components cannot be found". Its not the memory card itself, because i've tried playing some mp3 i have on it and its ok. any ideas? what can it be/ what can i do?
nothing, no ideas?
what if i do a hard reset, go back to factory settings, format the card and start fresh? any better ideas?
mynameismada said:
nothing, no ideas?
what if i do a hard reset, go back to factory settings, format the card and start fresh? any better ideas?
Click to expand...
Click to collapse
Before you do a hard reset...have you tried something simpler...like uninstalling and reinstalling the CAB file? Also, if you have the CAB file...im thinking its probably saved on your card....if so, try moving it from your storage card...and install it onto your phone memory...then reinstall the application from here. See what happens.
Good luck!
REIN
Did you pull out your card? If you done that, there is a problem. You supposed to have a new name "Strage card 2" for example. Try to correct the path to the new card or del. "Strage card" folder and replace with "Strage card 2"folder. Do this only from your PPC File Explorer
thanx for all the advices. doesnt matter anyway. i managed to get everything working again, and everything was ok for a few days! BUT today, i dont know exactly what happent, but one minute everything was ok, and the next i had a white screen with some weird video artifacts( i dont know if i am describing well) on the top. the htc is not ever responding to the power button on top, i had to pull the battery so it will go off. i'll take it into warranty tomorrow...

Memory card disappeared!

Heya! I asked this is in the respective ROM-thread aswell, but noone seems to answer =p
I just installed a new ROM on my device (link can be found at bottom if needed). However, since the install, my file explorer no longer finds my memory card. It has on all previous roms, so I'm not sure what's wrong. Any ideas?
showthread.php?t=564028
(stupid thing didn't allow me to post the entire link..)
I would take out the sdcard softreset when it started again I would reinsert the sdcard
and see
My X2 has this huge problem too. Its very iritating, because SD card disappeare in hour from inserting to X2. Sometimes it solves when I remove and insert card again but usually I must soft reset. Is there exist any solution to fix this?
alesmatusek said:
My X2 has this huge problem too. Its very iritating, because SD card disappeare in hour from inserting to X2. Sometimes it solves when I remove and insert card again but usually I must soft reset. Is there exist any solution to fix this?
Click to expand...
Click to collapse
i had the same problem, i dont know if it has something to do with it but i think that disabling the "energy save" (or something like that) helped, now i see the card always, however:
I have an autorun app (Garmin), usually when you insert the memory card it asks to be executed...
Now i get that execution request like 3 or 4 times by day, meaning the card gets disconnected somehow..
I´ll try this, but where can I find energy save?
Em I only one who have this problem? There must be a fix. However the X2 is unusable...
happens to me to
X2 mem card that came with the phone (original rom)
one time its there next its not (may come back but most times i need to reinsert it or reboot my x2)
Hi guys,Had the same sd card problem with my x2 before,from a week it is visible all the time,first I start with removing the card and putting it back again,no results,than I formatted it with a card reader(be careful here should be formatted fat32) than it was stable for a while,than it started again,I don't know how I managed to fix it but I installed some program called SKKV.Software.SKTools.v4.1.25.4 and formatted the card from the menu there than put all my contents back again from my pc through active sync and now more than a week it is there working every time I try to enter it,hope that I've help wish u luck

[Solved] Reboot WP7 auto hard resets....

So after I flashed WP7, everything works fine. But whenever I turn off the phone (long press end call key) and open it again the next day. All my settings are gone (i.e. Hard reset without me doing anything). Also same thing happens when I change my regional settings and click that link to reboot my phone. Why is this? Hope someone can helpme out.
EDIT:
EVERYTHING IS WORKING. Data is saved after reboots.
Steps:
1. Flash WP7 like usual WITH SD card inserted
2. Wait for WP7 to load up.
3. Physically REMOVE SD card from phone.
4. Restart phone
5. When phone is booting up (white HTC screen). Put back in the SD card
6. You should then see the WP7 setup screen.
I hope this helps out other people who had similar problems with stock hd2 2GB SD card.
r
Arref said:
So after I flashed WP7, everything works fine. But whenever I turn off the phone (long press end call key) and open it again the next day. All my settings are gone (i.e. Hard reset without me doing anything). Why is this? Hope someone can helpme out.
Click to expand...
Click to collapse
sorry for the stupid q, but do you have an sd-card inserted into your phone? cause it seems like you don't. wp7 uses sd card for some off system files.
HarnicGreeras said:
sorry for the stupid q, but do you have an sd-card inserted into your phone? cause it seems like you don't. wp7 uses sd card for some off system files.
Click to expand...
Click to collapse
yup, SD card is in. Pretty sure it's compatible (According to this post: http://forum.xda-developers.com/showthread.php?t=912904 it's). I've got the stock HD2 SanDisk microSD_2 GB.
i have exactly same problems did you ever figure it out?
thanks
Arref said:
yup, SD card is in. Pretty sure it's compatible (According to this post: http://forum.xda-developers.com/showthread.php?t=912904 it's). I've got the stock HD2 SanDisk microSD_2 GB.
Click to expand...
Click to collapse
i bet its not compatible, this sounds like the shipped 2gb card and i had the same problems like many others with the shipped sd card
-> have you got the first start steps?
i think no
remove your sd card, go to settings, info and reset your phone
after this everything will work (until your storage is gone)
HM
God i hate this :[
0711 said:
i bet its not compatible, this sounds like the shipped 2gb card and i had the same problems like many others with the shipped sd card
-> have you got the first start steps?
i think no
remove your sd card, go to settings, info and reset your phone
after this everything will work (until your storage is gone)
Click to expand...
Click to collapse
Yeah i've heard about the stock sd card being a pain, going to try your suggestion.
Everything is working. I've listed what I've done in my original first post.

[Q] Would this work - Reflashing

Just had a though and wondered if anyone had tried it.
We know when we take a sim card out and boot up WP7 it boots as if it a virgin install.
So my question is if we were to reflash the phone with a second sim card can we then insert the original sim card after the install completes to save us losing all the data and settings?
Has anyone tried this?
EDIT: I meant SD Card not sim card
No replies
If anyone is going to install the new rom would it be possible that you could insert a second sim when reflashing and after the flash it complete reinsert your old original sim and see if it works and keeps your old settings?
If not it will only need a reset to reformat the original sim so nothing to lose in trying this, I would try myself but I have too much on my sim to lose at the moment and cannot try until weekend as I need my phone through the week.
Thanks
ShaGGy_UK said:
Just had a though and wondered if anyone had tried it.
We know when we take a sim card out and boot up WP7 it boots as if it a virgin install.
So my question is if we were to reflash the phone with a second sim card can we then insert the original sim card after the install completes to save us losing all the data and settings?
Has anyone tried this?
Click to expand...
Click to collapse
whoops, didnt mean to hit thanks! oh well, one for your collection!
from my point of view it wont work, the SIM being there or not wont make the blindest bit of difference when you flash it, the installer will wack anything on the SD card, which is the only place that could keep the data intact
if your looking for backup wait a while, Windows phone device manager will soon have a backup program built in to it, your phone will need to be unlocked as its not MS supported but other than that it should backup you data and your app data allowing you to flash to your hearts content, and keep your data.
i dont know if it will install apps again though, i suspect not, but its progress!
You got a thanks back
What I meant was, if you power down your WP7 and remover the sim the phone boots up perfectly but none of your contacts are there or emails and preferences.
If you the power down and re insert the sim your phone boots up as normal with all your settings.
So if we reflash using a different sim card the after the flash is complete, power down the phone remove the sim card and replace it with the one you were using before the reflash, would it not use the setting stored on the older sim card?
I have the manager registered so will use that when its out but this was just an idea and wondered if anyone has tried it.
(power down your phone and remove the sim and power up and you will see what my logic is )
DOH I meant SD card not sim (brain dead )
ShaGGy_UK said:
DOH I meant SD card not sim (brain dead )
Click to expand...
Click to collapse
ahh, yes now that makes a lot more sense!
ill check, i plan on reflashing on sunday to update to NoDo, i need to backup all my app data first just incase so it will need to wait until then, you would probably need to make sure the old SD card was the same size as the new one, just incase it checks that out.
It won't work... I bought some SD cards last week and swapped them out and if the info on the phone doesn't match the info on the card, it won't keep the info each time you restart...
For instance, if you insert new sd, get the green theme like a new phone, change to orange theme, turn phone off and on, it goes back to green as its still looking for original card...
Thanks for letting us know, its a pity as it would make reflashing so much easier
Technically it won't work anyway as the sdcard would be part of the raid set that wp7 makes. You cannot just take data from one raid set and add it to another.
The sdcard in wp7 is not just used as additional storage it is treated as one big lump.
norgan said:
Technically it won't work anyway as the sdcard would be part of the raid set that wp7 makes. You cannot just take data from one raid set and add it to another.
The sdcard in wp7 is not just used as additional storage it is treated as one big lump.
Click to expand...
Click to collapse
now that isnt quite true,i say quite because doing this doesnt means its just takeing it from the SD card but the idea is the same, ive done a manual backup of the data from the SD card, visible through Windows phone device manager, ie, ive gone through the application folder and copied the IsolatedStore of the programs i wanted to keep the data for.
it does mean that i still need to install the app, but i can just copy the IsolatedStore back to the correct folder which will give back all the data and original settings before the reflash.

Phone stuck at "Enter PIN" screen

I've been using windows 6.5 and android on my HTC HD2 for about a year , when suddenly it started to randomly crash.It doesnt show my storage card anymore ,i tried to take it ant put it in again , it doesnt work.Now it is stuck on "enter PIN" screen and i have no idea what to do .I tried rebooting it several times, still nothing.What can be done to fix it ?
Remove the SD CARD And sim card and soft reset. Then insert SIM without the sd and reset again. now insert the sd card.
My HTC hd2 has some crucial files stored into it's sd, that are needed for starting up. If I was in your place, I would do backup of my/your sd card and would do clean re-install, since I done that several times.
here is 2 links, wich I used myself, but I don't suggest starting it if you have any other way around this problem of yours.
http://forum.xda-developers.com/showthread.php?t=1166948 (android rom, wich I use myself)
http://www.enfeuman.com/2011/04/13/how-to-perform-a-clean-installation-on-nand-android-htc-hd2/ (Tutorial "how to")
Read well few times before taking any action (BTW, you'll have to find one file by yourself, depending on your HTC hardware, since one of download links are dead).
BTW, you mentioned you use android and win mobile on htc? then probably you know everything better then I do. Probably nothing new for ya.
Hope this helps, have luck.
Bonefreeze

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