Database Users

Busted Outer Glass of LCD

Well I dropped my G1 the other day and it busted the outer glass part. The LCD is fine and it still works perfect. I have looked everywhere,with no luck of finding any parts for them. So I called HTC and they told me 150-250 to replace the glass!! So I was wondering if any one know anyone that does G1 Repair or if anyone know of another phone that has more ava. parts for it with a 3.17" Screen? Any help is greatly appreciated.

Nope, I got AT&T. Was thinking of taking apart the phone and getting the glass measurements and having a custom cut piece of glass.

i believe its a special type of glass

Pretty much stuck buying the glass from HTC on this one ...sorry
PS... it is glass

iphone 3g - Dream lcd
I read that the same screen is in use on the iphone 3g, I doubt its true they probably meant type or sumthin, maybe worth a check...
on the old palm pdas you could replace just the glass if the layer under it isn't damaged, this may no longer be possible with these screens, once the bigtime flashing begins there will be lots of bricks available pretty cheap, maybe you should keep an eye out for somebody who pooched the dev bootloader install then after you convince them they killed it you could buy it maybe for less than the HTC price...
gotta say, that sucks if you were a tmob customer you'd have a few options...
bhang

Hello. Don't you think It's weird that it happened to me too today?
I've never had a broke phone since my Nokia 8210.
Well, some idiot had placed out one of those kinds of plastic bands you use to seal packages with, a black one.
It was pitch dark and I fell as the plastic ring got snared around my feet. Obviously my Jabra bt3030 got pushed against the screen and it got severely cracked.
My insurance company seems to be covering the whole phone except a small sum. This was from the phone part, but I got to see if I can get something from the health insurance as I hit my head and scratched my hand (though not likely but I can always try)
The touch seems to work most of the time, though it reacts slowly but some times It's just dead.
This really sucks.
I'm dead serious when I'm talking that there was no way that the band could be seen when walking.

http://www.allshadow.com/forum/viewtopic.php?f=9&t=4226&view=unread
Some info there.

aad4321 said:
yeah i dont think it is really even "glass" mabye its a type of plexiglass?
Click to expand...
Click to collapse
It is glass. But you can not simply cut a piece of glass to the same dimension as the touchscreen is integrated into the glass cover. So yes you will need to get a htc or aftermarket replacement part.
The interesting thing is that the repair cost you quoted is identical to the cost of the copay if you go with the Asurion device insurance T-mo offers. So device insurance would just be a waste of money at $5 a month if you end up with broken glass.

Looks like I will just have to hold onto it until aftermarket parts come out. I busted mine by letting it slip out of my hand while talking on it....then it took a 6ft fall to eventually land face first on concrete.....I didnt even wanna pick it up cause i new it was messed up and if it wasnt I was gonna call HTC and give them props! I have a ava. upgrade from AT&T Maybe get a Iphone until this one gets fixed then sale iphone on ebay for 5x wuts its worth.

The iphone's screen seems to crack pretty nice as well.
I hope changing the glass on the G1 isn't as frustrating as on the Iphone.
http://www.youtube.com/watch?v=sT7wRXeYsyg
edit:
Not directing this to the message above, just saying.

Cracked screen replacement with compatible HW from third party --when?
I cracked the LCD of my G1 after about three weeks and have noted that neither PPCTechs nor MobileKangaroo have yet acquired a source for the replacement screen.
My understanding is that HTC currently charges what one thread in another forum (http://www.allshadow.com/forum/viewtopic.php?f=9&t=4226) quoted as "a minimum of $238.00" to make this repair.
I expect this repair to be offered soon by third parties for about $150, likely using a non-HTC screen product to replace the damaged one.
Has anyone heard any reports about forthcoming availability of such hardware? If so, then are there any non-HTC services to make the replacement?

yeah im looking for this too...i dropped mine and then proceeded to step on it day two with the phone.

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=280303279632
WooHoo 2 items left as of this copy paste. $80, not bad price.
Shaggy

They have on Ebay now:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=280303279632
2 items left, $80 cost, get them b4 they gone
Shaggy

This waht i found out
so have the same issue and this is what I found out
so from my understanding there are 2 part to the lcd the outer glass touch sensor and the inner lcd. if the the screen is just cracked and you can see the image the u have to replace both. attached are the part descriptions fromt he g1 service manual. and below is a link of a site that sells them, but for some reason they sell the touch scrren with the outer bezel making it cost more. i called htc to order just the touch sensor glass but they said the dont sell replacements, they just fix em
link

Shagman68 said:
They have on Ebay now:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWAX:IT&item=280303279632
2 items left, $80 cost, get them b4 they gone
Shaggy
Click to expand...
Click to collapse
I contacted the seller of the screen and he/she told me that It's only the screen. If the G1 cracks It's the digitizer glass that cracks first. Then if you are unlucky the screen cracks as well. I managed to only crack the digitizer glass. The screen beneath is totally fine. Unfortunately removing the glass from the digitizer plastic was very painful and I managed to wreck the flat cable of the digitizer so that's beyond repair. Now I tried to disassemble the whole phone but I got stuck at removing the housing. First I had problems with the Torx bits. I have some Torx bits in my sets but the lowest I got was T8. I had to buy a cellphone bits set with a lot of different types of bits. It had Torx all the way down to T4. The T5 and T6 was what I needed. There are 4 T5 to remove and one T6. I have inserted the sharp plastic between the housing and the top case and released all hooks but it seems the front and back part of the housing of the phone is dead stuck.
You have to open the whole damn phone from the back to get to the inside of the screen. Why the screen housing uses standard Philips is also beyond me. I have lots of bad experience with standard Philips screws. The heads always get bad after a while of screwing. I have yet to have a problem with Torx.

Broken Screen

Hi all,
I have a HD2 and some numpty decided running a shopping trolley into my leg would be fun... the result, I have a broken screen.
The actual damage appears to only be superficial, I can still use the touch screen and the phone is in full working order but the glass has cracked.
I've been looking online and all I can find is a replacement digitizer... I am wondering if anyone know that this is what I need or not?
Regards
Ben

If the touchscreen still works then you don't need to replace the digitizer. You only need the glass part, but separating the digitizer from the glass and replacing it is a very difficult process and you would probably be better off getting a whole new screen assembly instead.

if the touch screen still works then in theory you just need a new piece of glass, not a digitizer (which is a thin plastic sheet).
problem is whether or not you can get the old digitizer off thee broken glass without damaging it.

mZimm said:
If the touchscreen still works then you don't need to replace the digitizer. You only need the glass part, but separating the digitizer from the glass and replacing it is a very difficult process and you would probably be better off getting a whole new screen assembly instead.
Click to expand...
Click to collapse
Do you know of anywhere that sells the full set up?
B

Anyone know anything about this? I really need to get it fixed quickly

Found something on Mobilefun (check google cant paste links)
Would that be suitable?
Its the glass display and digitizer?

If you want to try to do it yourself these official HTC repair videos may help.
Disassemble - http://www.youtube.com/watch?v=cL-jnUKufC4&feature=player_embedded
Reassemble - http://www.youtube.com/watch?v=t8Q7mXdcJ54&feature=channel

I suppose I could do it myself but I'm really looking at prices of parts before I take it to some phone shop, I would have my insurance cover it but my bank are being arses about it...
That way if they say its 150.00 then I can say ahhhh na....

ba0987 said:
I would have my insurance cover it but my bank are being arses about it...
Click to expand...
Click to collapse
You have a premium debit account that insures your phone?

yeh, however they claim I never registered it even though I have provided them proof of my telephone call...
Not impressed but I would rather put that behind me closing the account with them and moving banks
and how far into the process do you have to go before you take off the glass section of the phone I can see it seperate at the end but I didnt see whem it was taken off
ta B

this is not really related to repairing your own broekn hd2, but it's for sure youtube gave it to me as a related video to the HD2 reassemble:
http://www.youtube.com/watch?v=Db7pKjUrNXQ
I loved it, every bit of it.

I have a Natwest Premium account and I wouldn't trust them with my phone insurance as far as I could throw them. The £10 I spend a month on my O2 insurance is worth it, i've claimed 2-3 times in the last 4 years, and they have bought the new one to my door and taken the pieces of my old ones away, job's a goodun!
And as for your question I haven't a clue if I am honest, I have never disassembled a HD2 before. Thank God.

Another screen broken advice needed

Hello all,
I bought a Galaxy S4 for my partner, and stupidly didn't get it insured.
The screen got cracked quite badly, so fr £120 a local lad put a new screen on. Later that week it got dropped onto mud on the way to nursery and smashed entirely.
I now have a predicament, either give up the phone and go back to my sluggish s3, or ask you guys this question:
Where is the best and most value for money place to get a smashed screen fixed (you can't see anything just a rim of light) somewhere reputable that will use genuine parts and guarantee their work? I really don't want to just leave it on the shelf and am worried that without good advice I will end up with another shabby repair.
Your input would be greatly appreciated.
Many thanks and Happy Christmas,
Ric

If you only break the front glass like what happened to mine, you can get new glass for £5 and DIY. (If you're confident working on things like that - it is a bit of a nightmare of a job to separate the glass from the touch sensor)
But if there's no picture on the screen at all then you've killed it completely. A new full screen assembly is about £90 on eBay I think, so £120 is about the right price for someone to do it for you.
BTW, the first time you broke your screen, if you could still see the picture on the screen was fine, then the guy probably charged you £120 to change the £5 front glass. I've heard of people getting ripped off like that.
Most of the time it is just the front glass that is broken. Unfortunately this latest time, it sounds like you've been unlucky.
You could always take out phone insurance, leave it a couple of months, and then the screen breaks.

knuckles1978 said:
If you only break the front glass like what happened to mine, you can get new glass for £5 and DIY. (If you're confident working on things like that - it is a bit of a nightmare of a job to separate the glass from the touch sensor)
But if there's no picture on the screen at all then you've killed it completely. A new full screen assembly is about £90 on eBay I think, so £120 is about the right price for someone to do it for you.
BTW, the first time you broke your screen, if you could still see the picture on the screen was fine, then the guy probably charged you £120 to change the £5 front glass. I've heard of people getting ripped off like that.
Most of the time it is just the front glass that is broken. Unfortunately this latest time, it sounds like you've been unlucky.
You could always take out phone insurance, leave it a couple of months, and then the screen breaks.
Click to expand...
Click to collapse
ha, the first time the phone broke, my misses threw it against a metal door obliterating the top and matrix thingy so an extensive repair was required. I'm well aware of the £5 DIY jobby hairdryer thing but this second breaking is again both screens, and I don't want a shabby repair I want the original screen part so that it is as strong as it can possibly be. I paid this guy £120, but the screen was so weak it broke dropping on mud! SO I still need to know, where can I get it fixed with genuine Samsung parts? Samsung only? Are the any reputable companies members would use to have their £500 phones repaired?
Thanks to the guy that replied I can't see your name now I'm replying somehow...

In pretty sure there aren't any fake AMOLED screens, not like phones that use LCD - there are hundreds of fake LCD's for those phones. But there are fake front glass panels.
If I wanted to make sure that genuine parts were used I'd order the screen assembly up from eBay myself. You can order it up as a complete front assembly from eBay, and it's a very easy job to change the whole thing over yourself, if you're reasonably confident about tackling things like that. Just make sure it's described as 'Genuine Samsung', and not 'Samsung panel genuine for i9505' or suchlike. If it's described as 'Genuine Samsung', then you have comeback of its not.
I've fixed a good few phones though, and all the times I've ordered parts as I've described above, it has been the real deal. It's pretty easy to tell the fake front glass panels.
Changing the front glass only with hairdryer etc is a sh!tty job, but changing a whole front panel which has the chrome effect plastic trim piece, AMOLED, touch sensor, and front glass already assembled is a piece of p!ss...

I would totally recommend just getting it fixed... plenty of tutorials online to follow. Watch a few of them and see if it is something you are comfortable doing yourself. I've done it and found it to be quite simple. But, it all depends on your comfort level with repairing things...

I think getting it fixed is the idea, yes lol
I was saying though that since it's the whole thing that is broken and needs changed, and not just the front glass, the job is much easier. It's just a case of taking a few screws out and swapping the whole front assembly. On a difficulty rating out of 10 I give it a 4
If you watch a couple of videos on YouTube first, and you take it nice and carefully, I'd say this is a job that most people could handle.

E ink screen shattered

Hi everyone,
Phone dropped from very low height, front screen ok, e ink screen in 1000 little pieces...
I am in Netherlands, where could I order new screen repair set or have it fixed? Thoughts or suggestions anyone?
Thanks!

I'd try Yota support first. You'll probably have to send it in, and the price will likely be close to that of a second hand or even new YP.
Did you check if it is insured in any way? Maybe you used a creditcard with insurance to purchase it?
It definitely sucks to be you in this situation, but if your phone is actually open on one side now: maybe you can post some pictures of the internals?

No credit card unfortunately, online retailer to big to care, yotaphone only has support in Germany I think, I'll post shots of the back of the phone soon

I feel for you dude

The shattered back, should be easy to replace no?

Probably won't be easy/cheap if the gorilla glass is bonded to the EPD, then both will have to be replaced. Did you inquire with Yota support yet?
If the EPD screen is still kind of working, and you can't get the phone repaired, you can't sell it off, and it's constantly annoying you by taking up precious space on your desk, it could always have a second life as a development phone. </vulture mode>

SteadyQuad said:
Probably won't be easy/cheap if the gorilla glass is bonded to the EPD, then both will have to be replaced. Did you inquire with Yota support yet?
If the EPD screen is still kind of working, and you can't get the phone repaired, you can't sell it off, and it's constantly annoying you by taking up precious space on your desk, it could always have a second life as a development phone. </vulture mode>
Click to expand...
Click to collapse
I think it should be used as a development as well pass it on to steady quad
Sent from my YD201 using Tapatalk

adamo86 said:
I think it should be used as a development as well pass it on to steady quad
Sent from my YD201 using Tapatalk
Click to expand...
Click to collapse
Now I feel bad for even mentioning it. Broken or not, it's entirely upto jmreijnen what he wants to do with his device, most likely try to get it fixed first. My hint was: in the unlikely event that you're about to toss it away or let it collect dust till eternity, there could be another use for it.
Hopefully it can be fixed for a reasonable fee. I couldn't find an official list of Yota service centers, but Yota support should be able to provide it. If Germany has one, that might not be a bad option to send it to from The Netherlands.

Well, currently it is in its case, on a pile of other cases, but yes, will probably try via Yota, ink screen is working fine btw...

jmreijnen said:
Well, currently it is in its case, on a pile of other cases, but yes, will probably try via Yota, ink screen is working fine btw...
Click to expand...
Click to collapse
Good luck, keep us posted, would be good to know what Yota or Yota's partners charge for a repair like this.
BTW: I was pretty close to your situation this weekend: my phone slipped from my hand in a parking lot, was saved by Yota's bumper.

Careful! It was a very low drop that killed it for me. No word from Yota or the German repair partner, nothing.

I broke the AMOLED screen of my second yota 2 a week after it arrived.... On its first proper day out of the house. 70cm drop onto fine gravel car park. Completely shattered the screen. It continued working but after a few days the glass started crumbling apart.
I emailed both my supplier and yota support. Took a week to get a reply from supplier, a couple of days from yota. I told both that I wasn't happy with supposed gorilla glass covered screen shattering like that. My old s2 had survived various falls on a range of surfaces without ever breaking.
After a week of emails my supplier confirmed the screen would be replaced under warranty but I'd not be able to make other warranty claims on screen after replacement. It was the first screen my supplier had to replace. Took a fortnight. I had to pay transport and labour costs. Totalled about $250 Australian in March.
Response times were very slow but they did get it fixed for what I thought was a reasonable price. (Still about 30% of what I paid for it) Cheaper than another phone anyway.
My supplier was Hong Kong based drop shipper: Expansys.
Good luck.

On German Amazon there is a review of a guy who had the same problem. The service allegedly asked for around 400 Euros to fix the phone, which is harsh considering you can buy a used one on ebay for around 450 Euros and new ones with full warranty for about 520-550 Euros...
But I don´t know if it´s true! Contact
www.datrepair.de
[email protected]
+49 461-95775-0
and they should give you a fair quote on the issue.
You might want to check out the new Siswoo R9 phone with e-ink back screen as well, it retails for about 350-400 Euros on AliExpress, but I wouldn´t expect the same level of Software and Widget expertise the people from Yota put into their phone. One of the main reasons I still would´t switch to other companies is the professional software service of Yota. From what I saw, the cheaper models coming out now (like the Oukitel U6 for around 200 Euros) all use the same software options you can get with an InkCase - and their software simply s*cks. Almost no options apart from some basic notifications and the mirroring of some pictures or a book, that´s it. My Yota is the Prince of Sophistication, compared to that

In Switzerland repairing the phone should cost about 200 swiss francs (with an iPhone 4 as temporal replacement) - I'm now waiting for about 3 weeks, but since I didn't get any further notice I suppose (respectively I hope) it will for sure be below the upper limit of 250 swiss francs I specified.

jmreijnen said:
Hi everyone,
Phone dropped from very low height, front screen ok, e ink screen in 1000 little pieces...
I am in Netherlands, where could I order new screen repair set or have it fixed? Thoughts or suggestions anyone?
Thanks!
Click to expand...
Click to collapse
@jmreijnen
hi there, Did you replace the E-Ink screen? I broke my LCD and can't find any replacement, besides the official datrepair.de who want to charge 200€ for the repair. That's too much. I already opened it and it's quite easy to replace the E-Ink. Just be aware that there is a screw just right from the micro usb (LCD at the top). It's hidden behind a rubber part that you can remove with a thin screwdriver just by lifting the rubber at the side of the micro USB. If you don't remove that screw, the frame of the e-ink will bend.
Why am I writing this? Well, I would need a YP2 with an intact front screen to repair mine. Would you like to sell yours? If yes, drop me a PM.
---------- Post added at 09:23 PM ---------- Previous post was at 09:21 PM ----------
lumosimann said:
In Switzerland repairing the phone should cost about 200 swiss francs (with an iPhone 4 as temporal replacement) - I'm now waiting for about 3 weeks, but since I didn't get any further notice I suppose (respectively I hope) it will for sure be below the upper limit of 250 swiss francs I specified.
Click to expand...
Click to collapse
Hey @lumosimann, where in Switzerland did you get that quote?

@DeGon: So the 200 swiss francs were given by mobiletouch.ch as an estimate for repairing the front site. Finally I decided also to repair the little fracture on the back which finally cost 312 swiss francs, but now it looks as it'd be new.
repair took 7 weeks - but I was given a temporal replacement.

lumosimann said:
@DeGon: So the 200 swiss francs were given by mobiletouch.ch as an estimate for repairing the front site. Finally I decided also to repair the little fracture on the back which finally cost 312 swiss francs, but now it looks as it'd be new.
repair took 7 weeks - but I was given a temporal replacement.
Click to expand...
Click to collapse
Thanks for the tip! Will check with mobiletouch

The back of my HK supplied yotaphone is supposed to gorilla glass but feels like very thin plastic to me. The other AMOLED side (gorilla glass) seems to scratch very easily too. Both sides seem to be not very strong. Has anyone else thought this? Maybe fakes?

The EPD screen is very very thin and curved, it doesn't seem like Gorilla glass to me. I bet replacement costs big bucks.
Aliexpress sells front and back screens for YotaphonePremium Tempered Glass for Yotaphone 2 Screen Protector Glass For Yotaphone 2 Glass Protector 9H 0.33mm Front Protective Film
http://s.aliexpress.com/ZVbm2Ij6
(from AliExpress Android)

Parmo100 said:
The EPD screen is very very thin and curved, it doesn't seem like Gorilla glass to me. I bet replacement costs big bucks.
Aliexpress sells front and back screens for Yotaphone.
Click to expand...
Click to collapse
My second Yotaphone 2 in family. E-Ink screen already arrived in box broken on yp206 from Aliexpress. To me it looks like ordinary glass that is used on cheap chineese models such as Oukitel C3 etc. Gorilla glass cant be broken just by a little harsh transport (Box is in good shape). Not crushed. Whats more, due to the fact that this cheap off glass is curved on sides it probably has some serious inner tension. Looks like post manufacture model made in different factory. I know the phone is beautiful and all but but seriously watch out. I already filled a dispute but arrogant chineese seller want to blame me.

Spontaneous hairline crack

Hi,
I just woke up the other day after one week of usage, and the phone appeared with a hairline crack out of the blue, no misuse, no mishandling, babied, in protector since day one.
I bought the phone for full price on ebay, with a 30 day warranty.
I've asked for an exchange, but ebay says they cannot allow a return because it is not in the same condition as when received. Of course it is not, but I believe this to be a manufacturing defect. The crack IS the reason why I am asking for it to be exchanged, it should not be the reason for not authorizing the replacement.
Have you guys had any luck with this type of spontaneous cracks? I understand this is an issue even with gorilla glass, it happens sometimes.
How about your luck on ebay? The seller is a 45,000 reviews, 99.9% seller, never answered, only ebay said the seller asked them to intervene and then ebay said the seller said the item was no longer in the original condition and for such reason it cannot be returned (I do not want a return, but exchage/replacement).
The pictures here are the ones sent to the seller on ebay, no damage other than the crack, no screen splattering, just a single, clean crack.
Please help!!!

gtapias said:
Hi,
I just woke up the other day after one week of usage, and the phone appeared with a hairline crack out of the blue, no misuse, no mishandling, babied, in protector since day one.
I bought the phone for full price on ebay, with a 30 day warranty.
I've asked for an exchange, but ebay says they cannot allow a return because it is not in the same condition as when received. Of course it is not, but I believe this to be a manufacturing defect. The crack IS the reason why I am asking for it to be exchanged, it should not be the reason for not authorizing the replacement.
Have you guys had any luck with this type of spontaneous cracks? I understand this is an issue even with gorilla glass, it happens sometimes.
How about your luck on ebay? The seller is a 45,000 reviews, 99.9% seller, never answered, only ebay said the seller asked them to intervene and then ebay said the seller said the item was no longer in the original condition and for such reason it cannot be returned (I do not want a return, but exchage/replacement).
The pictures here are the ones sent to the seller on ebay, no damage other than the crack, no screen splattering, just a single, clean crack.
Please help!!!
Click to expand...
Click to collapse
Very easy.
Contact "PayPal" immediately.
Explain situation.

They seem to have some issue with the grade 7000 aluminum that they are using in the note 5/s6 edge+. There were another user that had his whole back cracked. Seem to be expanding and shrinking with heat/cold. A lot of phones have some rubber between the screen and the metal but these phones does not.
Sent from my 6 Edge Plus

GTAPIAS,
Hi, it looks like maybe the phone fell down at night or something. From your pics, it shows the paint/finish on the aluminium bezel being scuffed from the place where the crack starts. You can see the internal silver aluminium finish. Are you sure you haven't dropped the phone? I don't think any one woud cover this except insurance.
It also seems the bezel and screen gap has increased near the volume rocker area which could happen if the phone fell down and the aluminium bezel got pressed in, thus cracking the glass.

Thanks avetny,
I'll give it a try and keep you all posted.

cknorthpole, hopefully the word gets out and they take care of us, its customers.

Insane Devil said:
GTAPIAS,
Hi, it looks like maybe the phone fell down at night or something. From your pics, it shows the paint/finish on the aluminium bezel being scuffed from the place where the crack starts. You can see the internal silver aluminium finish. Are you sure you haven't dropped the phone? I don't think any one woud cover this except insurance.
It also seems the bezel and screen gap has increased near the volume rocker area which could happen if the phone fell down and the aluminium bezel got pressed in, thus cracking the glass.
Click to expand...
Click to collapse
Thanks insane devil,
What appears to be the aluminum being scuffed is actually my reflection while taking the picture on the pristine, blemish free shiny bevel on the aluminum edge. As for the apparent increased gap, I can only say I can see Samsung's tolerances still not being perfect, but it is slightly wider than the rest of the phone. Simply magnified by the close up pictures.
This was a under one week old phone. I still believe or blame a manufacturing issue, whether Samsung or Corning, who knows, but hopefully they'll own up to it.

I had a samsung s6 edge plus 3 weeks old do the exact same thing because of this forum proving my case it wasnt an isolated incident. I put my phone on charge while it was in my hand because i was using the internet at the same time, with in 5 minutes of it being on charge i heard the phone make a little click sound look down at the screen and there was a crack from the lock button all the way to the other side of the screen also one from where the first crack ended all the way up and around the edge screen past the volume keys...samsung wont cover it under warranty but optus waived the insurance fee and are replacing it with a refurbished phone and paying my next bill for the stuff around..as fixing this phone is pointless because the problem is in the battery so next time it gets hot it will just crack the new screen. Hopefully samsung get there next phone right.

Hairline crack
gtapias said:
Hi,
I just woke up the other day after one week of usage, and the phone appeared with a hairline crack out of the blue, no misuse, no mishandling, babied, in protector since day one.
I bought the phone for full price on ebay, with a 30 day warranty.
I've asked for an exchange, but ebay says they cannot allow a return because it is not in the same condition as when received. Of course it is not, but I believe this to be a manufacturing defect. The crack IS the reason why I am asking for it to be exchanged, it should not be the reason for not authorizing the replacement.
Have you guys had any luck with this type of spontaneous cracks? I understand this is an issue even with gorilla glass, it happens sometimes.
How about your luck on ebay? The seller is a 45,000 reviews, 99.9% seller, never answered, only ebay said the seller asked them to intervene and then ebay said the seller said the item was no longer in the original condition and for such reason it cannot be returned (I do not want a return, but exchage/replacement).
The pictures here are the ones sent to the seller on ebay, no damage other than the crack, no screen splattering, just a single, clean crack.
Please help!!!
Click to expand...
Click to collapse
hi and how the case ended? I got the same problem
---------- Post added at 08:05 PM ---------- Previous post was at 08:00 PM ----------
[email protected] said:
I had a samsung s6 edge plus 3 weeks old do the exact same thing because of this forum proving my case it wasnt an isolated incident. I put my phone on charge while it was in my hand because i was using the internet at the same time, with in 5 minutes of it being on charge i heard the phone make a little click sound look down at the screen and there was a crack from the lock button all the way to the other side of the screen also one from where the first crack ended all the way up and around the edge screen past the volume keys...samsung wont cover it under warranty but optus waived the insurance fee and are replacing it with a refurbished phone and paying my next bill for the stuff around..as fixing this phone is pointless because the problem is in the battery so next time it gets hot it will just crack the new screen. Hopefully samsung get there next phone right.
Click to expand...
Click to collapse
Hi. And how the case ended? Got the same problem

Sadly, I'm having to live with it. No solution found anywhere... heresy incoming...: I wonder what apple would have done?

not a solution but atleast this might help

Very nice! Where can I find it?