Upgrade Preparation - Virgin Mobile USA - Samsung Intercept Froyo Android 2.2 Sprint - Intercept General

Here are few steps for Samsung Intercept Froyo / Android 2.2 upgrade. These are based on Sprint Samsung Intercept Android 2.2 / Froyo release. Sprint was too good to their customers to post release notes in advance.
From Sprint Samsung Intercept
Important Notes:
- Ensure your battery is fully charged before applying the update.
- DO NOT REMOVE THE BATTERY UNTIL AFTER THE UPDATE HAS
COMPLETED AND THE HANDSET REBOOTED. THE INITIAL REBOOT MAY TAKE UP
TO 10 MINUTES AS FINAL CHANGES ARE COMPLETED
- This update may result in data loss. Please visit the FAQs located at
Check samsung.com/us/m910/softwareupdate prior to initiating the update.
For detail Sprint release notes check:
Check community.sprint.com/baw/community/buzzaboutwireless/phones-and-devices/android_phones/samsung_intercept/blog/2010/11/30/samsung-intercept-maintenance-releases
From Samsung site for Sprint Samsung Intercept:
Application and Settings considerations on the DL05 Android 2.2 (Froyo) Software Update
Support for Adobe Flash 10.1 is not included.
The Memo application and any memos will be removed. Please BACKUP IMPORTANT MEMOS prior to performing the update.
To save important memos, you can copy and paste the memos to an email and send it to an email address.
During the update, the Phone application Call Log will be deleted
Upon completion of the update, you will be asked to re-enter your Google account credentials. You will also be required to activate Exchange Admin to enable new features.
Camera settings will be reset to default upon completion of the update.
Once your device has completed the update installation, it may take up to 10 minutes to restore your data (depending upon sync settings).
Once installation is complete, you may have to re-enable synchronization for some of your social network accounts in order to regain access to those contacts and information.
Please read more at:
ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=559&AT_ID=346222
Hopefully, Virgin Mobile USA or Sprint will be kind enough to us Virgin Mobile USA Samsung Intercept users and post something similar to either Virgin Mobile USA website or Sprint web site. Some general instructions seem applicable to Virgin Mobile USA Samsung Intercept users too

When is this update slated to happen for my Virgin Mobile phone?

Virgin Mobile USA Samsung Intercept Froyo / Android 2.2 Update
According to Virgin Mobile USA Facebook and Twitter Accounts, Froyo / Android 2.2 update for Samsung Intercept should be available during first week of April or around April 4th.

EducateAndInnovate said:
According to Virgin Mobile USA Facebook and Twitter Accounts, Froyo / Android 2.2 update for Samsung Intercept should be available during first week of April or around April 4th.
Click to expand...
Click to collapse
Its been push back to end of April. There is no certain Date. What a crap. I purchase this about two weeks ago that it will be upgraded to Froyo 2.2 but not. Its sucks. They should work togather with Samsung.. Like T-Mobile and Samsung did for thier Galaxy S phone. Which I own one and upgrade was simple.

mohan2k2 said:
Its been push back to end of April. There is no certain Date. What a crap. I purchase this about two weeks ago that it will be upgraded to Froyo 2.2 but not. Its sucks. They should work togather with Samsung.. Like T-Mobile and Samsung did for thier Galaxy S phone. Which I own one and upgrade was simple.
Click to expand...
Click to collapse
Hell, it may be better to wish for a rock-solid stable modded Intercept rom from developers, judging by how fubar'd the Sprint Froyo 2.2 update went for the Intercept ....not to mention how buggy the stock 2.1 rom that came with the Virgin Intercept is anyways.
In other words, be careful what you wish for

I found this email with google kinda nails down the new date:
Thanks for contacting Virgin Mobile Customer Care.
Due to an unusual high volume of emails recently, it has taken us longer than expected to respond to your email. We are very sorry for the delay in responding back and apologize for any inconvenience this has caused.
Virgin Mobile customers using a Samsung Intercept will receive a text message advising of an upcoming handset software update. Virgin Mobile will offer a software update for the Samsung Intercept which will update the device software from Android 2.1 Eclair to Android 2.2 Froyo. Not all Intercept customers will receive the software update at the same time. The initial software update push will be to 5,000 Intercept users starting April 11th. Further deployments of the software update will be pushed out as testing is confirmed.
NOTE: Customers who manually look for a software update will not find an available update until after the date they are scheduled for the software push. This update will be available for manual updates to all subscribers after all software pushes have been deployed.
If you need additional assistance, feel free to let us know how we can assist further or contact us at 1-888-322-1122 (or *VM from your handset). You can reach us Monday through Sunday from 4am-9pm PST.
Thanks,
Elisa
Virgin Mobile At Your Service

they just did it says the 11th
http://forum.xda-developers.com/showthread.php?p=12754365#post12754365

Froyo Release 4/11/2011 - Actual text Message - Virgin Mobile USA Samsung Intercept
Here is the actual text/SMS message sent to select 5000 customers by Virgin Mobile USA:
VMFreeMsg: Starting 4/11/11, you will be notified of a phone software upgrade available for your Intercept. Click msg4u.us/isr for more information.
Here are details from the link above:
Virgin Mobile Home
Within the next few weeks you will be receiving a prompt on your phone to update your Intercept phone software from 2.1 éclair to 2.2 Froyo. The update process will take 5-15 minutes to complete. Ensure that your phone is charged or connected to AC before clicking Restart and Install. Do not remove your battery during the update process.
Google or Exchange Contacts, Email accounts, Text Messages, Alarms and installed applications will be backed up and restored. A soft reset may be required to re-sync Calendar events. Music files, Photos and Videos are stored on the memory card and are not affected. Memos, Call Logs, Speed Dial numbers, Playlists, Folders, App shortcuts and Widgets will be deleted. Backup any important Memos before proceeding.Speed Dial numbers, Playlists, Folders, App shortcuts and Widgets can be recreated after the update is complete.
After the installation is complete, your phone will restart. You will be prompted to re-enter your Google Account Password.
Froyo 2.2 enhancements include:
· Exchange Active Sync updates
· ability to install applications to external memory card
· improved Bluetooth device support
· Bluetooth Voice dialing
· improved operating system performance
· dedicated phone, application and browser icons on every home screen
First lucky 5000 Virgin Mobile USA Samsung Intercept subscribers – enjoy the Froyo -))

Running Logcat and then download / Install upgrade
This is regarding Froyo release on VM USA Samsung Intercept.
Could you or any first 5000 lucky ones, please do the following?
Install any free Logcat App from Android Market and install on your phone this weekend prior to 4/11/2011.
When you see update ready notification on your phone, run Logcat App first.
Then, only download the update and choose option to install it later.
Check the log file created by Logcat and send the output to sdx-developers Forum. Especially, cut and paste the Google/VM/Sprint server names where Update is coming from and any user id and password (if there are any at all).
Also, please check whether your SD card shows update.zip in root folder of SD card.
If yes, please copy that file from your SD card root folder to your PC and post it to sdx-developers Forum.
This will help all rooted Samsung Intercept users on Virgin Mobile to get Update.zip of official Froyo Release.

EducateAndInnovate said:
This is regarding Froyo release on VM USA Samsung Intercept.
Could you or any first 5000 lucky ones, please do the following?
Install any free Logcat App from Android Market and install on your phone this weekend prior to 4/11/2011.
When you see update ready notification on your phone, run Logcat App first.
Then, only download the update and choose option to install it later.
Check the log file created by Logcat and send the output to sdx-developers Forum. Especially, cut and paste the Google/VM/Sprint server names where Update is coming from and any user id and password (if there are any at all).
Also, please check whether your SD card shows update.zip in root folder of SD card.
If yes, please copy that file from your SD card root folder to your PC and post it to sdx-developers Forum.
This will help all rooted Samsung Intercept users on Virgin Mobile to get Update.zip of official Froyo Release.
Click to expand...
Click to collapse
Anyone doing this? I'm one of the ones who got the update text message a few days ago....but I read it to mean that it was going to happen within the next few weeks after 4/11, and not specifically on 4/11 itself. Nothing so far today.

i'm watching it too
old_dude said:
Anyone doing this? I'm one of the ones who got the update text message a few days ago....but I read it to mean that it was going to happen within the next few weeks after 4/11, and not specifically on 4/11 itself. Nothing so far today.
Click to expand...
Click to collapse
have yet to see anything show up on my intercept today, but i've got aLogcat installed and will be updating here once i learn anything - if no one else has first.

VMUSA Froyo Release Schedule and Support
Here is standard Virgin Mobile USA Customer Service reponse to my e-mail:
Yes, the update will start with 5,000 Intercept users and we will continue to be released in waves of 5,000. There are no specific criteria to be selected first for the update other than you have to have an Intercept. The update has been tested so the first group is not to test the update we choosed 5,000 at a time to make sure the systems wont overload and will not crash our systems or skip anyone. I do not have a specific time of when the update will start or be finished by but, my guess is that the update will start around 8:00 AM central time as to not wake anyone with notifications early in the morning and I do not think that it should last more than a day or to for the update to reach everyone. If there is an issue like the famous "Bricking" that some devices have experienced during software upgrades you will either have to deal with the place of purchase or if they will not help we will send you another phone in a timely manor. That should not happen due to extensive testing. If you do not wish to wait until the system notify you to update you phone you will be able to choose the option to manually update. I highly recommend backing up all person information like music, contacts, calendar events, memos, applications, or anything else that is important to you.

Froy Update Release by VM USA
From Virgin Mobile USA Twitter Account Today:
VMUcareVirginMobileUSA Care
@
@2010GLEEk The update has been released in waves. If you received a notification, you will receive the update today. ^SB
40 minutes agoFavoriteRetweetReply

Please. If some1 gets the update notification, don't upgrade. Let a Dev help copy the update so rooted users can fix mms. Thank you.

6:30pm PDT on 4/11 and still no sign of an update, and manual update says 'system is up to date'.
Somebody's toke'n on the crack pipe.

hope this gets uploaded soon!

doesnt look like anyone has got the update yet.

it's 9am central and still haven't seen anything here. anyone else?

sounds like people are starting to slowly receive it. someone will get it up soon!

12:20pm PST 4/12 and still nothing.

Related

Sprint Picture Mail for Windows Mobile Announcement

Posted on the Sprint Buzz About Wireless forum by a Sprint Forum Administrator
Sprint would like to provide an update in response to recent inquiries about sending pictures from Sprint’s Windows Mobile devices to other mobile phones. Currently Sprint’s Windows Mobile devices support sending/receiving pictures between any valid email address and receiving Sprint Picture Mail pictures from mobile phones via text messaging. Picture Mail pictures received via text messaging appear as a URL that is viewable from the Windows Mobile device’s Web browser. Sprint currently does not offer the capability to send pictures to other mobile phones by entering the mobile number to share photos. To address this issue, we are currently working on two solutions:
1. We expect to offer a free Picture Mail software download later this year that will enable all customers with existing Windows Mobile 6 devices to send pictures to other mobile phone numbers (normal usage fees will apply).
2. Beginning later this year, all future Windows Mobile device models from Sprint will be preloaded with the full Picture Mail application.
In the interim we would like to remind customers that pictures can be shared from Windows Mobile devices to any email account via the Options/Send menu on the device. Pictures can also be shared from Windows Mobile devices through the use of Bluetooth, beaming and synchronization capabilities, and removable memory cards. We will continue to communicate updates here as the exact timelines and solutions are finalized.
Click to expand...
Click to collapse
http://forums.buzzaboutwireless.com...&view=by_date_ascending&message.id=4014#M4014
great news . dont know what the hell took them so long to realize
bla bla bla, same ol sprint BS im sure. If Ive learned one thing from these forums its this....dont believe a DERN thing that comes from sprint until its out and downloadable and then one needs to wait for DCD to fix it so it will work better.
although sprint gets great coverage and all that, they speak with fork-ed tung.
What took them so long is that now, they're charging for anything over 5Gig/month usage. Sure, make sure you use up all your available data bandwidth, NOW we charge for it.
Don't make me nervous bro...
sanjsrik said:
What took them so long is that now, they're charging for anything over 5Gig/month usage. Sure, make sure you use up all your available data bandwidth, NOW we charge for it.
Click to expand...
Click to collapse
Are you sure about this? True with SERO unlimited txt and data?
Do you mind posting where you got this information plz because I can hit that cap within a couple of weeks (thank you pdanet). Sprint rev.a is faster than the DSL at my house
sprint picturemail has been working its over at ppcgeeks.com install the cab and your set
works fine , no need to wait
http://forum.ppcgeeks.com/showthread.php?t=22509
old news?
This might be old news (it was posted Oct, 30th) but for those who are *paying* for 3rd party picture mail apps: get Sprint's free program by going to the Sprint Software store in your WM web browser (softwarestore.sprint.com) and going to the Free/Demo category and you can download/install the Sprint Picture Mail application.
http://www.geardiary.com/2008/10/30/sprint-picture-mail-upgrade-now-officially-available-for-windows-mobile-devices/
Sprint Picturemail blows
Out of memory issues with that %[email protected]# program. I know its not my mogul, 3 people at work have the same phone. It is a memory hog from hell,,, blows! They need to stream line, the whole uploading service kicks butt. Just have it take up less.

WM 6.1 Sprint Mogul ROM killed exchange ActiveSync

(Appologize made new thread ... new to forum) I purchased a Mogul from RS about three weeks ago. For the first week, it worked great! I logged into my company exchange server down loaded and synced email, cal,contacts,tasks ... was very excited. I also got very excited when I started t read threads in this blog .... it seems like there are some pretty smart members maybe someone can help!!
Noticed that there was a new ROM (sprint TV and improved connection) installed the ROM.
Have spent endless hours with HTC technical support, sprint technical support (not an appropriate name). At times managed to get the email to load but never again Cal, Tasks, contacts. Always able to get sent emails to load. I'm left with a couple of alternatives (any others would be greatly appreciated (actually I really like this phone but I need my email,schedule,etc to work) The error is 0x8503001C there is no exact description about this from MSmobile it seems to be an awh**** code. Searching on the web provides 1000s of hits unfortunately not just my issue.
o Go to an early ROM WM6.0. So far it seems like to do this I need to unlock the phone then flash the earlier rom?? Since no SIM card I need to hack the registry?? There are several products out there which is best (I do not mind paying for something that works well). I down loaded several "Oficial ROm versions ... unfortunately did not write down the number of the one the phone came with.
o Find some way of getting this thing to work well to keep the extra features
o My grace period ends in a week ... cancel with Sprint go to Att but there is not a 3G phone I like ... only Iphone ... it has issues for exchange server??
o I got my wife a Touch at the same time (it runs WM6.1) same issue. Downloaded once my corp email no cal, etc.
o I was told that this Rom was cooked up by MS & Sprint what a disaster
Please, please help ... Thanks in advance
Scurfer
Sprint Touch WM6.1 Killed Exchange mail, Calendar; Skype not working
I upgraded my Sprint Touch to HTC official WM6.1 last week, it went smoothly and I liked the GPS and Rev. A speed!! However, it also killed the working Exchange sync with my company server, which was working on 6.0 ROM. I troubleshot with our IT with a Mogul and with his account on the Touch and finally narrowed down to the culprit--6.1 ROM on Touch (6.1 Mogul ROM has no problem). Another thing that is not working is the Skype, even with the 2.2.0.45 which Skype claims working with WM6.1--no sound after the first ring, even the Skype test call. Can someone share their experiences on Touch or any tips to get these two to work on the 6.1 ROM-- I do not want to give up GPS and Rev.A. Thanks.
Mogul clarification
Thanks for the feedback .... I think I was not as clear as I should have been
On my mogul, I can get the activesync/ exchange to work for email only. If I check cal, tasks, or contacts.... and If under acticesync / menu / options ... I check cal, tasks,or contacts ... and try again I get the infamous 0x8503001C support code.
Reading MS blog someone indicated that WM6.1 is very picky? ... and to try deleting cal with data etc. I limited my cal to the basics still no luck. Deleted all tasks and contacts except one each ... still no luck.
I think my first post was a little confusing in this regard.... (clarifiation) ....I can sync the email with exchange but as soon as I check other options ... or those options by themselves ...0x8503001C.
Thanks,
Scurfer
ive never had a problem with syncing everything on exchange with 6.1, im using DCDs roms, theres plenty of info here on how to use custom roms, so look around
A properly configured exchange server will have no problems syncing with the new rom... i do it all the time..
I would recomend working with your it staff rather than sprint or htc because the problem is most likely with the exchanfe server..
If you want to test it to make sure. I would recommend getting a free account at mail2web.com... they offer free exchange service and if it works with them you have something to show your exchange adim...
Well, ...I appreciate the confidence in the MS sprint WM6.1 ROM however,
... as well as the advice about our IT. The simple fact is we have thousands of employees and the exchange server is not restricted to an employee with the appropriate access rights however, it is unsupported, unless you are a very high level person within the company so while us peeons (pissed on) can have access ... if we have proplems we are on our own....
The simple fact is it (all) worked untill the 6.1 upgrade to my Mogul two weeks ago. There are probaly 50 Moguls with VP/Dirs. I imagine that they were all purchased with 6.0 ... they have no camera I'll never know for sure. Mine may start working properly the day IT has a problem with higher level employees devices. In this age of cost cutting IT assistance ... I am far down the food chain. I may be mistaken about this forum ... I really thought I might get some help here ... so far nothing ...
About the cooked ROMs I have considered but I find Imyself caught in some of the lingo and cautions through 2years of posts as an example:
o My ROm is 3.56.651, there have been posts indicating that you should not try to drop lower that 3.35 ??? I had found a ROM that is suppose to be an official ROM .....RUU_TITAN_SPRINT_WWE_3.35.651.2_RS_TITAN_3.35.04_4350H_SPCS_A
o THere was another post that gave about 30 steps usung special unlock an relock instructions as wel as reg editing and subsequently, several post about bricked phones.
So does anyone know if the referenced 3.35.651.2 is the ROm upgrade before mine. I may become more adventurous as time goes on ... but I'm just trying to get back to the ROm that I had three weeks ago that worked so well with exchange and active sync.
o Does anyone have any clear instructions that would enable me to get back ... I'm on the go so much at work that the push email was a huge benefit ...also being on the run and knowing when a meeting got tossed in my lap helps me schedule my time, updating tasks was great, contacts. That is all gone.
o Does'nt anyone find it strange that this all happen with 6.1 and no other changes?
o This is also not an issue of settings for the server I can still hit it ... I just only can sink my email and once again , not cal,cont,or tasks.
o Doesn't anyone fnd it strange that I can access my email and sync but cal, contacts & tasks do not.
o I can appreeciate that there are a large number of people that are just fascinated by more and more technology ... but all I wanted is my outlook completely back... THe attraction of technology got me in this mess because the Sprint TV like a great addition
Trying to "GO BACK"
As posted yesterday there are several confusing aspects for me involved in going back to a previous ROM .... based on the posts through the last 2 years in this forum
1. Is the ROM I posted above (previous post) the last official ROM before the infamous 7/21/08 post by HTC that gave the speed increase and Sprint TV? If not what is it and where can I get a copy?
2. Is the Titan ROM update utiity,relocker and unlocker posted in XDA wiki the latest if not what is?
3. In previous posts there are at least four ID/PINs that you should capture from your phone in case you get in trouble. How to get these?
4. What is a good utility I.e. Reg editor to use? Will this give me the above ID/PINs? I do not mind spending the money if it gets me out of this mess
5. Another post indicates that you should first unlock ... uninstall the previous ROM? (maybe I'm misunderstanding) then install an appropriate radio by itself then stop the sprint autoupdate before go forward ... relock soft reset, unlock then install the desired official ROM update stop the auto update, then relock. The inferernce is that subsequent future ROM updates will be OK true?
6. If the phone is left in an unlocked state then you try an official additional update does that cause an issue? I have heard that this does ... reading other forums.
7. So is anybody in this forum experienced enough to answer these questions without quessing or shooting from the hip? I'm sure that I am not the only one that would find these answers invaluable.
Assuming there is someon in XDA like that, .... I would greatly appreciate your assistance.
Thanks,
Scurfer
I have a 6.1 Mogul with the newest stock rom and have no problems at all with EAS and sync of email/contacts/calendar. Worked great before the rom update too. Unless you setup activesync on the mogul to only grab email, I can't guess what changed for you.
Active sync/exchange server
Well, I'm starting to believe that you are correct & no, I did not only request email (though I realy do thank you for making the suggestion...). After a lot of checking I believe that this is related to SSL and certificate chains. Because tasks, calendar, and contacts are closely tied to GAL (global address list) and email in some cases will work without it. I.E. if the SSL certificates are only partially recognized, this can apparently happen. The reason they can be only partially recognized is if there is an intermediate SSL certificate. I do believe that WM 6.1 is, as I said before, more Picky...
An intermediate certificate creates a SSL certificate chain that has to be honored. So far I have found that the only practical way to handle this is through XML and a _setup XML file. This in turn has to be put into a CAB and later installed in the CE registry. I have spent many hours trying to understand these processes and get the proper programs. Some from Microsoft for identifying the chain, others for making CABs, being able to view and chage corectly XML and appropriate tools.
Because this operation changes the registry and if not done correctly, it can turn the phone into a brick, I also needed a program that can make a restore. The new SKtools can do this it is a great program with many optimizing features; I highly recommend it after trying several others in the last 2 weeks. The best $20 I have spent in a long time... too bad it will not make CABs.
So finally, I'm able to make the XML file, just got to the point where I understand the CABs, have a way to restore the registry and about to give this a try.
I appreciate your feedback but I am disappointed that there seems to be so few people, other than yourself, in this forum that are willing to dig a little deeper and help some one out. While it is true that it is likely that WM6.1 is just fine (probably more picky), I have had to run through this completely on my own ....
I still have the questions I asked about what was the previous ROM and programs that can unlock/relock, the impact of locked and unlock status on adding a new programs ... earlier in this post ... still unanswered ... Maybe everyone that really knows about phones went to another forum???
I'm close to getting this and I'll post the solution ... and programs required, however, I would really like to get my other questions answered and some feedback from a senior / expert member.
Thanks,
Scurfer
Scurfer,
I'm a network admin for a rather large organization and when issues like these arise with our PDA's/Pocket PC's I usually have the user use their PC to access our Outlook Web Access so they can install and save the certificate on their PC.
Then once they have a copy of the cert, export it to a file (if necessary), copy it over to their PDA/Pocket PC and install/import the cert on the device through the cert program within the device. This has solved almost all of our syncing issues in the past.
I too have a Sprint Mogul 6800 with the newest rom (I wanted Sprint TV and faster speeds too) and following my instructions above has allowed me to sync with our Exchange 2007 server and receive all email/contacts/tasks/etc. I was browsing these forums actually looking for a fix to my HTC home plugin issue which I finally found...thankyou forums....so I figured I'd give you my 2 cents.
Sprint WM6.1 Rom Activesync Exchange Server
Thank you for your feedback. I had tried something similar using the WM forum SSL XML chain saver. I noticed an improvement when using the XML but not completely resolved... I could only hit & sync email. I could at that time hit the OWA directly with my PDA which I could not do before ... so you may be on the right track.
I noticed that we have many more certifiates than the two that the chain saver grabbed. It is possible that installing all of these intermediate certs and related Roots may do the trick, .... However ...
A recent update from me is that I was getting so close to my 30 days with Sprint that I had to push for and got a new phone from the repair center. This phone is at the WM6.0 level and I immediately hit the server downloading email, calendar, contacts but could not sync tasks.
Our company has thousands of employees and they are very slow to upgrade anything ... when I checked we are using 2003sp2++ (holdctrl&rightclick outlook icon).
I believe it is true that wm6.1 works well with 2007 exchange. I do not think it works well with 2003sp2++ here's hoping our poorly manned IT group gets it together at some point and nstalls 2007. It took them many years to change Access over.
So I'm going to close this thread as resolved (and open one to try and get this task issue resolved on 6.0). Contacts and tasks share the same categories in WM and theoretically in exchange / outlook. However, for some reason I cannot remove categories in WM6.0. My thought is that if I have a small number of items that cover the total range of my three catagories ... in both WM & Exch ...may be it will start to sync tasks .... but it did not ... any tips would be appreciated
Once again we are not prohibited from the access ...it is just not supported.
Thanks again to the people that were not so quick to assume that there is no problem .... the Sprint techs now have many, many complaints. About 6.1
Finally though there is that wild card ... what is Sprint adding / removing as an example … they pulled out the folder manager inWM6.1 it is necessary to edit the registry to add it back in (check the web for how to). what else got changed? Looking on the web there are many more Sprint customers with the issue....
Resolved WM 6.1 Sprint, HTC ROM killed Activesync & Exchange
Thanks, I'd like to provide an update... Thanks for the cert info but this last week I was able to get a phone from Sprint with a 6.0 ROM. Well Guess what ... exchange worked perfectly no importing of certs required ... just my base server information. This brought me back to where I was four weeks ago. Unfortunately, I have had to go through several of 6.0 reman phones because of poor repair by whoever Sprint has outsourced that task to, unstable operation, stuck buttons, keyboard that does not work (I'm imagining a cage full of monkeys doing the repairs). You would think that they would ensure that these phones, which are going to already potentially dissatisfied customers, would be given a good look over.
I hear Sprint is strapped for cash but this seems the wrong place to cut cost. The adage in business is that one dissatisfied person tells 4. Satisfied customers tell no one unless asked. Very satisfied people only tell 2. Therefore, dissatisfaction spreads at a rate of two to one. (this is often highly exaggerated by dissatisfied people) but two to one seems the actual case substantiated in business articles. Sprint has new people at the top ... maybe some of them have time to read the blogs, the old ones just wanted to play Monopoly. The moral is you do not have to piss off many people to lose market share.
The good news for Sprint is that, during my weeks of trials and tribulations, I have never met (I must have talked to 12 techs and supevisors) so many people that were honestly concerned and trying to help. So, I would lke to apologize for a comment I made earlier in this thread. There are actually a lot of caring techs there at Sprint
The bad news is that they do not seem to have a swat team that can stay ahead of these issues and communicate with their techs. Poor communication with their techs.... 12 techs and supervisors … twelve different stories.
But one tech supervisor and his manager went out of their way for me today … I heard today I may actually get a new 6.0 phone out of the box, so I’m going to fade away ... happily with my WM 6.0 phone. Because these two tried so hard for me … I’m back in the Sprint camp ... very satisfied with the effort these two made. That makes the difference … the people that try … I was a Verizon customer for many years (they are the kings of indifference), then T-mobile the last two … I could never get anyone at T-mobile to call back so, the people at Sprint seem to really care …. That works for me.
One final thing ... for anyone stuck in nearly the same spot. Initially, I was trying to also get Tasks synced. I finally found out that this is not supported for activesync 4.5 and exchange 2003 sp2 (not sure about 2007). Tasks will only sync with ativesync 4.5 and your desktop. A little know fact … sprint techs….or HTC techs or anybody else I talked to …did not know … dug it out of a WM blog the Windows Mobile team did not think this was a priority.
Really makes you think ... a lot of MS people just working on the desktop ...writing code ... out of touch with how business people work.
Once again thanks to everyone that tried to help
Scurfer
Any Have The Sprint Mogul 3.35 ROM?
I too loaded the new 3.35 ROM for the Sprint Mogul and I cannot access the internet using EVDO. I called HTC and they say that they do not have the old 3.35 ROM. If someone has this, could you please post it or e-mail it to me at [email protected].
Thanks
Updating with NEW ROMS
AKIran, My issue is likely different than yours. However, I may have info to help you. You mentioned that you cannot connect to the Internet. My issue was about Exchange Server. But if it is only cannot connect to the Internet and you put a new ROM in check this.
These may be named slightly different for your phone.
Open the settings icon, go to the connection tab, Then go to and open the phone Icon... Then, go to Services. Pick the Internet. There is a setting for ID passcode and domain. If these are blank then this is your problem.
This is because you do not need the internet to use your phone but you need the Sprint PCS service to contact the internet it is you ISP. A warrning that you cannot to Sprint PCS likely comes up when you try the Internet then times out.
This info gets wiped out when you phone has a hard reset or a new ROM Maybe because of Sprint or HTC not sure....
The Domain name is left blank, ID and passcode are unique to you ... and your account. ...
Call sprint technical support ask them for your unique ID and pass code it will likely be something like.
If the person does not know, suggest that you hear it is the same as the first part of your Sprint email address ... combined with your email passcode
"firstlastname###@Spprint.pcs.com"
so the ID for trhe Internet access is
"firstlastname###" all this with no spaces the ### is a number that is appended to your name by Sprint
and then a pass code
###### a combination of chars&numbs
and no domain name. Enter this info then restart your phone or however they tell you to do it.
If the person does not know, suggest that you hear it is the same as the first part of your Sprint email address ... combined with your email pascode
From their standpoint they do not care about the new ROM...
Sprint is going to discontinue email at the end of the year ... somethng about server space. But they are a litle trapped because of the above...
Keep in mind that you can only upgrade and cannot down grade without being quite a hack ... far beyond me .... hope this helps. Also if this does not do it you may have to have them unlock the phone and set up aditional info.
I tried very hard to get my old ROM from Sprint it is SOP for them & their dealrs to not keep old ROMs.
Scurfer

SMS and Exchange 2010

I've been using Exchange 2010 for a while now, all the way from beta, and one of the nicest things is it's 6.5 integration allowing you to send and view SMS's from the Outlook/OWA interfaces.
Problem is, it seems that HTC Messaging breaks this, I cant send any SMS's and they dont show up in the Outlook interfaces.
Anyone know how to get it working again? I know I can 'disable' HTC Messaging, and if needs must I'll do that, but it brings with it other issues if you do.
Anyone? there has to be a way?
Yes, yesterday I tried out to disable HTC-messaging, because SMS synching Exc2010 did not work.
And yes, after following all four steps, as described here, it did come back!
Downside so far is, you cannot write an SMS through the HTC-contact-app, so you'll have to use a different "new SMS" function, and you will not get threaded SMS view, just plain old classic view. But you still can view new SMSs in the HTC inbox of sense.
I can live with that
Yeah, that's what I used to do on the HD, however I've kinda got used to the new Messaging client on a device that can run it at least
I'll open a support case with HTC and see if they will acknowledge the problem, and see if they have an official fix. If not, it's the hassle of finding an ArcSoft that wont stuff things up as well, and back to TMail....
Just got this from HTC
At the moment this is not fully compatible. Please keep an eye on our website, I have noted the information on he new Exchange 2010 and we may indeed implement this in the future without having to hack the registry (please do not do this as it voids any Warranty and in some cases can brick the PDA). I cannot confirm if we will go ahead with this or not at the moment until I have more information.
Thank you.
the_ape said:
Just got this from HTC
At the moment this is not fully compatible. Please keep an eye on our website, I have noted the information on he new Exchange 2010 and we may indeed implement this in the future without having to hack the registry (please do not do this as it voids any Warranty and in some cases can brick the PDA). I cannot confirm if we will go ahead with this or not at the moment until I have more information.
Thank you.
Click to expand...
Click to collapse
I have to say a "fair play" to HTC re. this response - actually seems like someone who knows what they're talking about has looked at it (all be it probably briefly) which is a huge leap over the normal "have you tried resetting it sir?" response.
Obviously the ideal response would've been "yes we know, our guys are working on it as we speak, should be ready around Xmas time".. we can live and hope!
Probably wouldn't hurt for all of us interested in getting this working to drop them a line stating such and thus hopefully raising it up their priority list.. can someone please confirm an email address?
I've just used the standard HTC Support service through the website, I've posted a reply saying that it's a feature MS are Talking Up with the release of Exchange 2010 and WM6.5, as it is, and as it stands none of the HTC 6.5 phones will actualy work using the feature.
So let's hope...
I asked them to seriously look into it, as it's a Microsoft published feature that's being broken, and got this back seems someone at HTC (even if it is 1st line) has some common sense. Seems the Irish service center is a good one to target for problems
"Thank you for the feedback and suggestion Ashleigh, it would be a very good idea to include this feature in the future with new updates. I am going to see if this would be possible. I hope it is as I would use this as well."
the_ape said:
I asked them to seriously look into it, as it's a Microsoft published feature that's being broken, and got this back seems someone at HTC (even if it is 1st line) has some common sense. Seems the Irish service center is a good one to target for problems
"Thank you for the feedback and suggestion Ashleigh, it would be a very good idea to include this feature in the future with new updates. I am going to see if this would be possible. I hope it is as I would use this as well."
Click to expand...
Click to collapse
Once again, "fair play"
SimonW500 said:
Once again, "fair play"
Click to expand...
Click to collapse
Hey guys,
are there any news about this one?
AFAIK non of the avail updates fixes this.
Alf_R said:
Hey guys,
are there any news about this one?
AFAIK non of the avail updates fixes this.
Click to expand...
Click to collapse
Be nice to know if anyone has tried the new 1.66 firmware and tested Exchange. I am in Australia and as one carrier here is exclusive till end of March there will be no 1.66 for me for ages.
If it works. I will HSPL my device with the UK version but only if it fixes the issue. Then when warranty is needed I will tell them i had no choice as I wanted a default Windows Mobile feature back.
Unfortunately 1.66 doesn't fix this one
Just got my new SIM free HD2 and am having the same sort of problem when trying to Sync my texts via Exchange 2010.....have also contacted HTC support but guess I'll get the same answer i.e. we're looking into it.
Let's hope that enough people want to use the text sync feature and contact HTC so that they actualyl sort it.....ASAP?
Russell
I had consulted HTC a couple weeks back. Speaking to the service rep he mentioned that the developers didn't have access to an Exchange 2010 server. I found this rather odd.
Anyway as I run my OWN server I have offered to the service rep that they can have an account on my server if they wish to test with. He sounded very excited and I told him I would need time to setup an acount (and segregation from my clients). He even rang me back later that day to chase up the details. I had sent through all the info they need to for OWA and for Outlook via HTTP.
This was a couple weeks ago and early last week I received an email saying they are still working on the issue. So we will wait and see what happens.
Hey guys, any update on this?
This is a bit weird but... I have managed to get this to work fine, on 2 different ROM's so far (both Touch Pro 2's, one a T7373 and the other a T7378). To get it to work on my phone, I took my 3 SIM out, and put in an Optus SIM. On first sync, it worked. To get my mate's to work, we took his 3 SIM out, and put in an Exetel (uses Optus network) SIM. Same thing.
No idea how or why... but we all have SMS sync working properly now, can send and receive SMS via Outlook.
I've tried it yesterday and I've received a couple of SMS from the phone, but I can't send through Outlook, can send via Outlook OWA, but the messages never gets through and activesync on the phone takes 99% cpu and I have to reset the phone to get it to work again. It's frustrating.
You just send a message from Outlook and it goes to your phone via ActiveSync and sends correctly? Damn!
I've got a message from HTC support that it should work fine with the latest official ROM update, anybody can confirm?

Warning to Bell Galaxy S users regarding Froyo update

I just updated my Bell Galaxy S to the Froyo update Bell has waiting in KIES but has hidden from the public.
I quickly found out that anyone who is using exchange 2010 (and possible 2007) as an email server is going to be VERY unhappy. The security model needed for activesync to work properly with exchange 2010 is broken in JK3 and JK4 (the Bell Froyo builds). It seems that the model is there for full exchange security, but is broken and the phone will not let the server have access to things like password changing and remote wipe etc and thus the connection attempt during setup fails. There is a way around this, but if involves getting your exchange administrator to globally remove the default security policies in exchange (some say for a short time, some say permanently until the Android bug is fixed). Once the default security model is removed from the users Activesync profile then Android can connect and email can be set up.
Hopefully Bell realizes this as a major issue and this is why or at least one of the reasons why they have yet to release it to the public. Supposedly the issue has been fixed by the Android devs in current builds of 2.2.1 but whether or not this will trickle down to Bell's official release of Froyo for the Galaxy S is yet to be determined.
Needless to say, BEFORE YOU UPGRADE VERIFY THAT IT IS GOING TO WORK!
Another alternative is to pull /system/apps/Email.apk from the SDK (or various other locations on the web) and replace the one on your phone.
I've had to do this on mine and it's been working fine.
Originally, I used the "Improved Email" app from http://www.mwebster.us, but it's been having similar issues and the dev doesn't have time to fix it.. Too bad since it was THE best thing out there..
Riley
i'll say there's no need to panic yet, as it's not the final version for public use
that's why it's not accessible via KIES without the Registry Hack
AllGamer said:
i'll say there's no need to panic yet, as it's not the final version for public use
that's why it's not accessible via KIES without the Registry Hack
Click to expand...
Click to collapse
I agree, there is no need to panic, I just wanted to give a warning to those eagerly waiting for the update. Don't be quick to jump on the update or you may find yourself in a whole world of hurt.
Skud51 said:
Another alternative is to pull /system/apps/Email.apk from the SDK (or various other locations on the web) and replace the one on your phone.
I've had to do this on mine and it's been working fine.
Originally, I used the "Improved Email" app from http://www.mwebster.us, but it's been having similar issues and the dev doesn't have time to fix it.. Too bad since it was THE best thing out there..
Riley
Click to expand...
Click to collapse
You have to be rooted to install an alternate Email.apk correct?
xgumbyx said:
You have to be rooted to install an alternate Email.apk correct?
Click to expand...
Click to collapse
Probably..
Hello,
Has anyone unlocked their Vibrant to Rogers then updated FROYO through KIES? I'm wondering if it is ok to do so before I proceed.
AllGamer said:
i'll say there's no need to panic yet, as it's not the final version for public use
that's why it's not accessible via KIES without the Registry Hack
Click to expand...
Click to collapse
As a software developer, I would say you should be worried. Unless they have completely different version they're waiting to upload, there's no way they're going to make any viable changes now to the firmware when they publicly announced Froyo will be available in mid December. If they want to change that, they will have to delay the release again. Probably to some time in January.
Rashar said:
Hello,
Has anyone unlocked their Vibrant to Rogers then updated FROYO through KIES? I'm wondering if it is ok to do so before I proceed.
Click to expand...
Click to collapse
As far as I know, updating OS shouldn't take it into account whether the phone is locked or not, so I don't think you should have any problem.
Yeria said:
As a software developer, I would say you should be worried. Unless they have completely different version they're waiting to upload, there's no way they're going to make any viable changes now to the firmware when they publicly announced Froyo will be available in mid December. If they want to change that, they will have to delay the release again. Probably to some time in January.
Click to expand...
Click to collapse
Time wise that you are correct, if they do approve the current ROM as is, then it'll need to be manually patched later, or wait for the next ROM release.
the SDK work around is very sound and feasible for NON Standard users, people that don't even want to root their phone will be out of luck unfortunately
usually those kind of file swapping requires rooting.
I'm experiencing exact same issue now. There is no way I can benefit from my Exchange account with this Froyo release.
As soon as you have Exchange account with Synck ON + Auti-sync ON it kills th battery in 3-4 hours. Constantly high CPU + network traffic.
Having only Emails with pull interval option is not a good workaround as Exchange users mostly benefit from Calendar sync, and not only emails.
When Auto-sync is OFF calendar is not updated automatically.
Can someone put any instructions on how to replace email.apk? What version can we use on Froyo? is it from 2.1 ?
vluzhko said:
I'm experiencing exact same issue now. There is no way I can benefit from my Exchange account with this Froyo release.
As soon as you have Exchange account with Synck ON + Auti-sync ON it kills th battery in 3-4 hours. Constantly high CPU + network traffic.
Having only Emails with pull interval option is not a good workaround as Exchange users mostly benefit from Calendar sync, and not only emails.
When Auto-sync is OFF calendar is not updated automatically.
Can someone put any instructions on how to replace email.apk? What version can we use on Froyo? is it from 2.1 ?
Click to expand...
Click to collapse
What Exchange version are you running? Do you have admin access? If you have 2010 I can help you get your phone syncing without needing to root it but it involves removing the default security policy for exchange so the server does not check if it has admin access to the phone during setup. If you have a large exchange organization then this probably isnt the best route for you. For me it was fine as it is my own personal server with minimal users/phones.
Does anyone know if the same flaw applies to hosted Exchange - microsoftonline exchange mail service?
xgumbyx said:
What Exchange version are you running? Do you have admin access? If you have 2010 I can help you get your phone syncing without needing to root it but it involves removing the default security policy for exchange so the server does not check if it has admin access to the phone during setup. If you have a large exchange organization then this probably isnt the best route for you. For me it was fine as it is my own personal server with minimal users/phones.
Click to expand...
Click to collapse
It is large organization. And it is Exchange 2003.
I tried Touchdown today. It also has issues connecting and reports Too Many timeouts during one minute. But it has option to wait in case of such timeouts so it does not drain the battery. On other hand with such a wait Exchange is useless as I do not ger Push at all.
Is there any update on Exchange issue?
My phone behaves weird all those days.
I'm on JK4 and our Exchange 2003 just log error every second (it is Err 3005 Http code 400 in event log). The only way to keep my phone alive is to either disconnect from Exchange or turn off Background Data. Both leads to the same result - no sync.
I tried all email.apk available with exchange fix - no luck.

Service Change Notice of Windows Marketplace & MyPhone for WM6.x

Posting this out in case you didn't get the email notice...
Timeline on the email I got is as follows:
July 15,2011 Windows Marketplace for Mobile Website shutdown
(market still available from phone, however browsing, purchasing & downloads from the website will be gone)
August 7, 2011 MyPhone service will transfer to Skydrive. Photos, Office Documents, Contacts, Calendar, & Txt messages will be moved automatically at that date. Videos, music, non-Office documents, & browser favorites will not be moved
Oct 6, 2011 MyPhone website will no longer be available. MS will store content for 1 year, and physical copies can be shipped if requested before Oct. 5, 2011.
not sure how many this will affect... (anyone still using WM6.x on their HD2??) but ya... Just in case you need to know
Ryan79 said:
(...)
not sure how many this will affect... (anyone still using WM6.x on their HD2??) but ya... Just in case you need to know
Click to expand...
Click to collapse
Thanks for the information, mate!
I guess there are more users than you´d expect still using Windows Mobile. Many come back due to various reasons - including myself. Could not decide to stay on Android or WP7.
However, since I bought nice backup software, I never used MyPhone.
And as long as the meager marketplace is reachable through the phone, I guess that will work, too. I do have all I need as cabs anyway...
Finally, I don´t like clouds anyway. Not the real ones, not the virtual ones. They all usually bring something bad...
thanks for this info mate, I like to keep a back up in myphone just in case i ever go back to winmo for anything
Glad the info helps

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