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Will Sprint swap my hero for an Evo

ok heres the deal. I have 3 manufacture defects with my hero.
1. Lots of dust under my screen.
2. Phone overheats when charging and running say google nav. (car charger)
3. More than 15 dead pixels all over the place.
my phone is going to have to be replaced. so my question is do you think they will give me a new Evo instead of another hero.
also I have sprint warranty.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

More than likely, no. But you never know.

For me, historically, it's been:
1st phone defective, replaced with same model, up to three times, then they will offer a different phone. I seriously doubt that they will offer an EVO to replace the Hero since the Hero isn't at its end of life.
Think about this: You buy a Chevy Malibu, take it in 3 times for manufacturer's defects, it's a lemon, do they upgrade you to the Corvette? Nope.

I wonder if they'd do it if I offered some cash as well
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

Jye75 said:
For me, historically, it's been:
1st phone defective, replaced with same model, up to three times, then they will offer a different phone. I seriously doubt that they will offer an EVO to replace the Hero since the Hero isn't at its end of life.
Think about this: You buy a Chevy Malibu, take it in 3 times for manufacturer's defects, it's a lemon, do they upgrade you to the Corvette? Nope.
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No they don't give you a Vette, but they don't give you a refurbished car either. It is possible to get an EVO but you are gonna need to sweet talk them to death on phone. I have only once gotten upgraded after a few bad phones, that was the ENV2 to Voyager.

My guess is that you'll be aloud to move over to the Moment. Good luck with trying though. I bought 2 heros in December and both are still in perfect shape. No dust or paint chipping.

Can always ask...

The rule has always been that they will swap it for an equivalent phone of 'equal or lesser value'. I don't think the EVO is going to apply to that.

smstutler said:
No they don't give you a Vette, but they don't give you a refurbished car either. It is possible to get an EVO but you are gonna need to sweet talk them to death on phone. I have only once gotten upgraded after a few bad phones, that was the ENV2 to Voyager.
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You're right, they don't give you a refurbished or new car of the same model. Because it's not in the terms of the warranty. Just like it's not in the terms of the Sprint warranty to upgrade to the top of the line model, only to repair or replace with the same or COMPARABLE model, and that repair or replacement is at THEIR option. They could just keep giving you refurbs over and over... wait, they already do!

just like everyone that had the htc diamond and touch pro, they waited a couple months after the tp2 and they all of a sudden there was post after post of sprint gave me a tp2 and swapped out my touch pro. You won't get it right away but after a couple of months it may become possible.

I moved to the Hero from 3 defective Pres, but I had to show the store assistant manager that I was nice, competent, and a repeat customer.

so if I am nice, maybe wave some cash around I might get what I want.. maybe I should send my wife into do it when the Evo comes out.. women seem to get what they want.. haha
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rejectedkid said:
so if I am nice, maybe wave some cash around I might get what I want.. maybe I should send my wife into do it when the Evo comes out.. women seem to get what they want.. haha
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
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Low cut shirt, Short Skirt, high heels...I'd give em any thing they wanted LOL

They want $600 and they will give you what you want.

rejectedkid said:
ok heres the deal. I have 3 manufacture defects with my hero.
1. Lots of dust under my screen.
2. Phone overheats when charging and running say google nav. (car charger)
3. More than 15 dead pixels all over the place.
my phone is going to have to be replaced. so my question is do you think they will give me a new Evo instead of another hero.
also I have sprint warranty.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
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fat chance lol it took me 16 replacements to get my touch pro replaced swapped out to the hero ( yea 16 all hardware defects dead keyboard etc etc )

They want $600 and they will give you what you want.
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I doubt they will make me pay full price. I convinced them to upgrade me from my instinct to the hero as a contract extension 4 months before my renewal. I have learned that being persistent but nice can normally get you places.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

I have always been upgraded to the latest and greatest for my phone problems..
titan=>mogul
mogul=>tp
tp=>tp2...
now what they wouldnt allow me to do is go from the tp2 to the hero
my understanding with the store i deal with is...
3 swaps within a 3month period will force them to ask you if you would like something else, and they will have a list, I also found out that they wouldnt allow me to go from winmo to android, nor from a keyboard to non ketboard or vice versa,
so i'm inclined to think that those of us with issues on the hero, will not be allowed to swap for the moment since it has a keyboard, and I've already tried that, and the swap phone needs to be of the same type...
and I have been told directly, they dont care about the phone.. its about continuing service.
I also have insurance and tep.

If you are having many problems, and it has been documented in Sprints notes ie you've called and complained with no results, the escalations department @ Sprint may be willing to deal providing you get a sympathetic one. Best Buy however told me when I. purchased my Hero and their ins. (have both) if unable to fix my phone itwould be replaced with a new Hero, if still being built, if not, then I would get the newest version of it. imo would be the Evo.-)
Sent from my HERO200 using the XDA mobile application powered by Tapatalk

So I called Sprint today and politely complained about my defective hero. They are sending me a new one in the mail. They did not tell me I had to send my current one in.. is that normal?
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in order for this to work out to your advantage, you'd have to wait until the Hero is no longer available from Sprint, and even then it's a slim chance.
Unfortunate for you, you'll more than likely get another Hero, or a Refurbished Hero depending on the way you go about getting your replacement.
rejectedkid said:
So I called Sprint today and politely complained about my defective hero. They are sending me a new one in the mail. They did not tell me I had to send my current one in.. is that normal?
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Sent via the XDA Tapatalk App
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this is strange... do you know what department you talked to? If they performed the ticketing process that i believe they did, then you'll get a return kit with your replacement phone, and i would advise that you mail in the defective phone, if not, there's a chance that you will receive a charge in 2 bill cycles from receiving the replacement device showing a $500+ charge for the replacement phone.
In summation, if you get a return kit (a return envelope rather), then use it!... if you feel that you don't need to do this, i'd then advise to call Sprint and make sure that your account notes specify that you don't have to return the phone... otherwise, you need to.

R.I.P to my N1

I was getting out of my car and dropped my phone on the floor and the screen cracked . I sent it to HTC and they said it would cost 288 to fix the phone.
I did alot of research on vibrant and some on the g2 i can renew my contract in October....witch phone would u guys pick and why?

Thats unfortunate. A gel case would have likely saved it.
Try looking online for just the screen if you have the know-how to replace it yourself.

well I have a n1 and a vibrant and I love my vibrant well better than my n1.
The g2 will be sweet and obviously come out the box with 2.2. Its a toss up id wait till its released though and check the bugs. I personally dont know if I can go from a samoled to TFT,,

Well one thing you might want to look into is call TMO and tell them you just bought a Nexus one and you want to put insurance on it. Wait a couple of weeks and then put a claim into. I purchased my Nexus One over criagslist and switched it to my insurance from my G1 with no questions. I haven't put in a claim for it ever but no questions asked applying it to insurance. So if it were to be crushed its covered.

Vibrant has great hardware but the updates and fixes keep getting pushed back, pretty sure the 2.2 update will be the last for the phone. I'd get the Desire Z or wait for the Desire HD that has better rom development.

wondercoolguy said:
Well one thing you might want to look into is call TMO and tell them you just bought a Nexus one and you want to put insurance on it. Wait a couple of weeks and then put a claim into. I purchased my Nexus One over criagslist and switched it to my insurance from my G1 with no questions. I haven't put in a claim for it ever but no questions asked applying it to insurance. So if it were to be crushed its covered.
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That's called insurance fraud, brotha.

shoulda had a case..... sad story!!

Yeah. Samsung has been good about NOT updating their phones...just because. Since you asked about the Vibrant and G2...go for the G2. Vanilla Android...most likely to get the most support...from the community here as well.

smashpunks said:
well I have a n1 and a vibrant and I love my vibrant well better than my n1.
The g2 will be sweet and obviously come out the box with 2.2. Its a toss up id wait till its released though and check the bugs. I personally dont know if I can go from a samoled to TFT,,
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i agree. but the fact that the gps doesnt work pisses me off so much.
so i ended up returning my vibrant and am sticking with my n1 until they push a fix.
but ur so correct. going from samoled to even amoled feels so weird. the screen and the glass have such a large gap. the brightness is lower. the colors arent as great.
but its still better than tft/slcd

greenstuffs said:
Vibrant has great hardware but the updates and fixes keep getting pushed back, pretty sure the 2.2 update will be the last for the phone. I'd get the Desire Z or wait for the Desire HD that has better rom development.
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desire HD is coming to T-Mobile?
lol at the guy doing insurance fraud. Im thinking about g2 since i need flash for my cam and it reminds me o nexus in every way.

I'm assuming it landed on the screen? In which case a case would have not helped. Ha, I used case twice.

A simple question:
Does Vibrant equip flashlite?
If so, I may opt for it over G2 (Vibrant can be tethered out of the box). However, the forthcoming moto and LG Android phones will have mobile hotspot and softUMA out of the box.

maxawesome said:
That's called insurance fraud, brotha.
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I said "you might...." I never told him to do it

I believe you have to apply for insurance within the first few weeks of activating your phone. At least that's what a tmo rep told me...
Sent from my Nexus One using XDA App

maxawesome said:
That's called insurance fraud, brotha.
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and what bro?

Ssantos6981 said:
I believe you have to apply for insurance within the first few weeks of activating your phone. At least that's what a tmo rep told me...
Sent from my Nexus One using XDA App
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Ive had the insurance on my g1 and when I bought my Nexus I called up and asked if I could switch it to my Nexus One and they switched it.

I am not sure....I think I would go G2. But on a side note do you want to sell your N1? I just need a new motherboard as I broke a few resistors and now my screen shows black, pink, red, and blue only.

I'm "moderator" in an italian forum for N1.
In our forum an user had same problem and he FIXED BY HIMSELF...
if you want I can link you the procedure he used to buy the new screen and to istall it (but make attention: that's in italian lang...)

There are local places that replace the screen for $60-$100. Check craigslists or google search for your local area. Or, replace it yourself.

Actually replacing the screen is easy....really I broke the resistors doing something I knew I shouldn't (using a metal dental spatula to pry plastic parts). Honestly though once you get the plastic off which is not very hard the rest is quite easy.

White EVO paint chipping

Anyone else having a problem with the white paint chipping off the white EVO?
I noticed around the edges of the rear frame the paint is starting to come off revealing the red plastic underneath. I called several Sprint stores none of them carry the actual white parts for the EVO, One tech suggested I buy the parts on ebay and install them myself, Another tech wanted to charge me $35 just to look at the phone and then decide whether or not to file a warranty claim for the EVO.
Does any of this sound right? I have only been with Sprint for a few months.

Bargsbeer said:
Anyone else having a problem with the white paint chipping off the white EVO?
I noticed around the edges of the rear frame the paint is starting to come off revealing the red plastic underneath. I called several Sprint stores none of them carry the actual white parts for the EVO, One tech suggested I buy the parts on ebay and install them myself, Another tech wanted to charge me $35 just to look at the phone and then decide whether or not to file a warranty claim for the EVO.
Does any of this sound right? I have only been with Sprint for a few months.
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going to a sprint tech center is a horrid experience. your almost better fixing it yourself or selling the phone and getting another one.

fixxxer2008 said:
going to a sprint tech center is a horrid experience. your almost better fixing it yourself or selling the phone and getting another one.
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I don't want to get rid of it, I really like the white EVO. Do you think I would have better luck dialing *2 and talking to customer care and see if they will swap out the phone?

Bargsbeer said:
I don't want to get rid of it, I really like the white EVO. Do you think I would have better luck dialing *2 and talking to customer care and see if they will swap out the phone?
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yeah i would.

Bargsbeer said:
Anyone else having a problem with the white paint chipping off the white EVO?
I noticed around the edges of the rear frame the paint is starting to come off revealing the red plastic underneath. I called several Sprint stores none of them carry the actual white parts for the EVO, One tech suggested I buy the parts on ebay and install them myself, Another tech wanted to charge me $35 just to look at the phone and then decide whether or not to file a warranty claim for the EVO.
Does any of this sound right? I have only been with Sprint for a few months.
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Take it back to BestBuy... Lol

I would just pull the back off the phone and repaint it. You could actually paint it any color you want. I'm actually going to paint my otterbox so the wife and I can tell the difference between our phones(we both have EVO's with the same style otterbox.
Sent from my totally awesome EVOPC36100

A store once told me to go buy a stylus for my Treo at Radio Shack when mine broke.
I called Executive Escalations and explained the situation, had a stylus overnight and as far as I was told the store was reprimanded.
Don't take their BS.

bigredgman said:
I would just pull the back off the phone and repaint it. You could actually paint it any color you want. I'm actually going to paint my otterbox so the wife and I can tell the difference between our phones(we both have EVO's with the same style otterbox.
Sent from my totally awesome EVOPC36100
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I watched a video on Youtube the rear housing panel is only 5 screws and it comes right out, I'm thinking some touch up paint......
aph said:
A store once told me to go buy a stylus for my Treo at Radio Shack when mine broke.
I called Executive Escalations and explained the situation, had a stylus overnight and as far as I was told the store was reprimanded.
Don't take their BS.
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Click to collapse
I'm trying to be a nice guy, I don't want to escalate anything if I don't have to, I will if it's necessary. So far it seems the Sprint at the stores are not even prepared for working on the white EVO, They don't even carry the parts....

I've had nothing but good experiences with the sprint repair centres. Took my phone in last week cause the speaker sounded bad, they replaced the whole back half of the phone, free, no questions asked in about 10 minutes, they didn't even mention the fact my phone said "freshhh" when it booted up lol.
I brought my microUSB cable in as well because the end bent and it stopped charging the phone. I figured its my fault, they'll sell me a new one but he just grabbed me a new one and off I went, great experience.
This week my GPS stopped working so back I went, they looked at it and ordered me a new phone, again no questions asked, no charge.
So I would say go to a different sprint store. Everyone complains about Sprints customer service but I've had nothing but good experience.

creyc said:
I've had nothing but good experiences with the sprint repair centres. Took my phone in last week cause the speaker sounded bad, they replaced the whole back half of the phone, free, no questions asked in about 10 minutes, they didn't even mention the fact my phone said "freshhh" when it booted up lol.
I brought my microUSB cable in as well because the end bent and it stopped charging the phone. I figured its my fault, they'll sell me a new one but he just grabbed me a new one and off I went, great experience.
This week my GPS stopped working so back I went, they looked at it and ordered me a new phone, again no questions asked, no charge.
So I would say go to a different sprint store. Everyone complains about Sprints customer service but I've had nothing but good experience.
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I don't think it so much a customer service issue, As it's just that they are not
prepared to repair the White EVO. I only have a handful of Sprint Stores in my area, So far everyone I have talked to has not been much help. The last thing I want to is drive even farther to get the same answer.

i have the white evo and the paint chips and its orange. its annoying =(

Ummmm ummmm yea.....i don't know what to tell you...I'm confused by this thread and its meaning for creation. You probably are upset but I would suggest painting it yourself maybe?
Sent from my PC36100 using XDA App using Swype and Warm 2.2 RLS3

Id like to see some finished results of the battery cover and the piece underneath the front benzel painted some different colors before i go doing my own. I own a black evo so I don't even know if painting would even be an option. Still, I'd like to see.

Sprint stores don't have stock for any white parts yet, so there's nothing that can be done. Though, even if there were parts, paint is considered cosmetic damage, and not covered. You also have to remember that stores are JUST getting stock of the white EVOs, for sale in a few days. Many have never even SEEN a white one in person.
That being said, as much as I love the look of the white, I've seen the paint chipping too often to get one. Sad.

haha.. i traded out my white evo for a black one for this reason

jdh10475 said:
Take it back to BestBuy... Lol
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How is wat u said funny
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Switching from Black to White EVO...

Well, I finally got Sprint to do an express replacement (send me a new/refurb phone over the mail and I return them mine) after hours of explaining to them that dirt under the glass is not accidental damage and should be covered by my TEP. I tried going to the local store here and they swapped my screen with one that was all scratched and horribly nicked on the edges. I just stared back at the store rep and didn't say a word... which prompted him to say "well, there's no dirt under the glass now." Anyways, they put my old display back (4 hours of my life wasted).
Now, there is a 2 week backorder for these replacements due to a shortage on these phones (Still?! Does HTC/Sprint not like money?!). Apparently, this is advantageous to me as I'll most likely be getting a new unit, rather than a refurbished one (according to the phone rep).
Now, I had asked the rep if he could get me a white EVO instead, and he said he'd make a note of it. However, the SKU for the replacement is ending in K1, which I believe is black (since the white one ends in WT). Can anyone confirm this?
Also, anything I can say to convince them to get me a white one? I tried telling them that my current EVO is white, but they can obviously check. Anything else?!
Thanks in advance...

When I called assurion for replacement I was asked what color I wanted.
Sent from my PC36100 using XDA App

Do you have TEP? Why did you call Assurion and not Sprint? I just for my "your replacement is being processed e-mail". Do you think I can still call them?

Well, just got off the phone with Asurion and they said that my replacement was done through Sprint internally since there was no deductible to be paid. Asurion only handles those claims requiring a deductible.
I guess I might be stuck with a black one.
At least, the rep again today confirmed that due to low availability, the phone was going to be brand new.
I guess I can always get an OEM back cover on eBay for $60. :/

I actually tried this and sprint said that they cant do that because the white evo is only acquirable through best buy.

kenfly said:
I actually tried this and sprint said that they cant do that because the white evo is only acquirable through best buy.
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Not true. Initially when the white EVO was released it was exclusive to Best Buy. Today you can purchase either color at Sprint stores as well as Best buy, etc.
From my experience, each different color phone has it's own individual SKU and therefore sprint replaces your device with the exact same model and SKU. Technically it is still the same phone but it takes a manager\supervisor to over-ride the system in order to swap to a different color phone. Sprint's system automatically orders the exact same SKU therefore regular sprint employees must get an approval from a m anager or supervisor in order to change the SKU.
It can be done but you will have to persuade them to do it. Since your phone has a warranty issue i wouldn't waste an insurance claim in order to get a different color phone but that's your choice. The only other suggestion I can make is to search craigslist for people wanting to trade their EVO's for the opposite color. There are many people out there who will do even swaps for the opposite color EVO. But only do swaps inside a corporate Sprint store so that you can verify the phone you are trading for has a good esn and can be activated on Sprint. You will also need an "extra" spare unactivated Sprint phone to make the esn swapping much easier... trust me on this.

tx_dbs_tx said:
Not true. Initially when the white EVO was released it was exclusive to Best Buy. Today you can purchase either color at Sprint stores as well as Best buy, etc.
From my experience, each different color phone has it's own individual SKU and therefore sprint replaces your device with the exact same model and SKU. Technically it is still the same phone but it takes a manager\supervisor to over-ride the system in order to swap to a different color phone. Sprint's system automatically orders the exact same SKU therefore regular sprint employees must get an approval from a m anager or supervisor in order to change the SKU.
It can be done but you will have to persuade them to do it. Since your phone has a warranty issue i wouldn't waste an insurance claim in order to get a different color phone but that's your choice. The only other suggestion I can make is to search craigslist for people wanting to trade their EVO's for the opposite color. There are many people out there who will do even swaps for the opposite color EVO. But only do swaps inside a corporate Sprint store so that you can verify the phone you are trading for has a good esn and can be activated on Sprint. You will also need an "extra" spare unactivated Sprint phone to make the esn swapping much easier... trust me on this.
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I remember seeing the white EVO in Sprint stores as well.
I decided to just stick with the black after all. The white does look better, but I feel it'll just get dirty quicker and it'll also make me and my girlfriend annoyed at having to make sure which is which.
I can always change the backing with an OEM kit from eBay for $59.99.
Thanks again for your help!

Good luck with the new phone....
Good luck with the new phone. I went through 3 refurbs phones before I started contacting the executive offices demanding a new one. The real let down was I got the brand new in box phone today and what do you know? Light leakage around the gasket and a pin size dot next to the home button where light comes through

The white one feels a bit cheaper. The battery cover is very thin plastic (aka it bends with little pressure) and gets super slippery. Just buy a white case (which I had to do for my already white Evo).

9th exchange, at the very least.

Hello everyone,
I need some advice or suggestions on what to do. The Mytouch 4g, as you all may know, has a lot of problems. I've done many exchanges now, and some of them were done back to back. The first few times, TMO was able to ship express for free, but now they are charging me $9.99 for regular ground shipping even though the phones that I receive are defective. I am very frustrated at this point and have been thinking about canceling all 4 of my lines with them and eating the $800 ETF. What do you guys think I should do?
You may be wondering why I have to exchange it so many times..
Unlike the fellow perfectionists that you guys are, I never exchanged a phone that had a bad screen or squeaking buttons. The first time I exchanged it was because it had two dead pixels, then the power button would no longer work, then there was a ton of dust under the screen to the point where I had trouble seeing the top left corner where my status/notification bar is, then I had wifi and reception problems, then I've had the phone either shut off or reboot on its own.
I've been running into many, many problems - and they are not always the same problem either. After the third phone, all they have been doing is sending out refurbished units that are 'pre-damaged' by the previous user. On top of that, I have to pay for shipping on each phone, plus the Zagg's invisible shield (it's about $23 with labor on installation) that I had on several of the replacement phones. After troubleshooting for hours on end with tech support, I noticed that my battery cover is loose since they had me reboot/remove battery so many times, I ended up buying the gel skin case from TMO yesterday so that the battery cover wouldn't fall off.
I would be glad to take any advice that you guys have at this point. Thank you.
Edit: By the way, I did not have any apps other than opera mini - didn't even update youtube and things like that.

The statistical likelihood of getting 9 defective devices in a row is astronomical. Truly. If you are being honest and these are all really manufacturing defects then you sir are the unluckiest ****er ever and you are never welcome to babysit my kids. I don't really have any advice except to say that if your next problem is software related, try rooting and see if that fixes it. Otherwise I would avoid crosswalks and commercial flight if at all possible. Damn dude. Unlucky...
Sent from my HTC Glacier using XDA App

They can offer to give you a different phone all together. Like the g2 or galaxy 4g. Just ask
Sent from my HTC Glacier using XDA Premium App

Do this. Call tmobile and tell them the issue with your device. Have them do another warranty exchage, but, instead of getting it shipped, tell them that you really do not want to wait once more to receive another device shipped and that if you can go into a tmo store and pick up a warranty replacement. They shouldn't have a problem telling you yes. Have them call the store so they can tell them you will be going in to get a warranty replacement. This way for sure you wont get a refurbished device. You will be getting a brand new one out of the box. This is the way I did my warranty exchage. They even gave me an extra battery for free.
Sent from my HTC Glacier using XDA App

I agree with coupetastic-droid and also after your 5th replacement you should get a different phone if u want for ur replacement. Try for a g2 or even a g2x!

coupetastic-droid said:
Do this. Call tmobile and tell them the issue with your device. Have them do another warranty exchage, but, instead of getting it shipped, tell them that you really do not want to wait once more to receive another device shipped and that if you can go into a tmo store and pick up a warranty replacement. They shouldn't have a problem telling you yes. Have them call the store so they can tell them you will be going in to get a warranty replacement. This way for sure you wont get a refurbished device. You will be getting a brand new one out of the box. This is the way I did my warranty exchage. They even gave me an extra battery for free.
Sent from my HTC Glacier using XDA App
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I tried that last time.
They no longer do warranty exchanges in store.

Sfkn2 said:
I tried that last time.
They no longer do warranty exchanges in store.
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Click to collapse
Yep, that courtesy ended with a new policy about 3-4 weeks ago and it can't be overridden.

TJBunch1228 said:
The statistical likelihood of getting 9 defective devices in a row is astronomical. Truly. If you are being honest and these are all really manufacturing defects then you sir are the unluckiest ****er ever and you are never welcome to babysit my kids. I don't really have any advice except to say that if your next problem is software related, try rooting and see if that fixes it. Otherwise I would avoid crosswalks and commercial flight if at all possible. Damn dude. Unlucky...
Sent from my HTC Glacier using XDA App
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TJ you crack me up. I actually went through this guys episode with a mytouch slide, 5 phones under warranty, but they never charged me a dime for shipping. The one and only issue i had with the Mytouch slide was dust under the screen. I can't remember if it was the 3rd or the 4th replacement i got in the mail, but that one came with dust in all four corners. Didn't even insert a SIM card in that phone just took it down to my local Tmobile store and the manager exchanged it for me. After the 5th replacement with dust i decided to sell it and replace it with a MT4G. Well it was all good for a week until my power button failed to work, 1st exchange. They made me pay the 9.99 shipping for that one. Receive the new phone and i notice the display sucks compared to my wife's MT4G. Instead of calling in to tmobile i drive down to the local Tmobile store and i show the manager my predicament ( mind you this is the same guy that was exchanging my Mytouch Slide). Nice guy orders me another MT4G, waived the shipping. 3rd phone arrives a few days later, display is washed out, but i decide to live with it. Figuring that if i exchange it again I'll get another one with the crappy display. F**K me if the power button doesn't work after two weeks. I go back to the Tmobile store and have another chat with the manager, orders me another MT4G and waives the shipping. Manager tells me, "You're the unluckiest man i've seen with a phone", and i said "yes, yes, I am." Last exchange was the charm, good screen, and the power button actually works. I honestly thought i was the only poor bastard that could be this unlucky with phones. I have to show my wife this post, so she doesn't think i'm the unluckiest man alive. You sir have just made my day. If you can i'd go to a local tmobile store and see what they can do for you. Best of luck.

cappyone said:
TJ you crack me up. I actually went through this guys episode with a mytouch slide, 5 phones under warranty, but they never charged me a dime for shipping. The one and only issue i had with the Mytouch slide was dust under the screen. I can't remember if it was the 3rd or the 4th replacement i got in the mail, but that one came with dust in all four corners. Didn't even insert a SIM card in that phone just took it down to my local Tmobile store and the manager exchanged it for me. After the 5th replacement with dust i decided to sell it and replace it with a MT4G. Well it was all good for a week until my power button failed to work, 1st exchange. They made me pay the 9.99 shipping for that one. Receive the new phone and i notice the display sucks compared to my wife's MT4G. Instead of calling in to tmobile i drive down to the local Tmobile store and i show the manager my predicament ( mind you this is the same guy that was exchanging my Mytouch Slide). Nice guy orders me another MT4G, waived the shipping. 3rd phone arrives a few days later, display is washed out, but i decide to live with it. Figuring that if i exchange it again I'll get another one with the crappy display. F**K me if the power button doesn't work after two weeks. I go back to the Tmobile store and have another chat with the manager, orders me another MT4G and waives the shipping. Manager tells me, "You're the unluckiest man i've seen with a phone", and i said "yes, yes, I am." Last exchange was the charm, good screen, and the power button actually works. I honestly thought i was the only poor bastard that could be this unlucky with phones. I have to show my wife this post, so she doesn't think i'm the unluckiest man alive. You sir have just made my day. If you can i'd go to a local tmobile store and see what they can do for you. Best of luck.
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Im on my 4th right now. 2 power buttons and 1 with dust under screen. All good displays tho. All within a month and a week of getting it
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Sfkn2 said:
Hello everyone,
I need some advice or suggestions on what to do. The Mytouch 4g, as you all may know, has a lot of problems. I've done many exchanges now, and some of them were done back to back. The first few times, TMO was able to ship express for free, but now they are charging me $9.99 for regular ground shipping even though the phones that I receive are defective. I am very frustrated at this point and have been thinking about canceling all 4 of my lines with them and eating the $800 ETF. What do you guys think I should do?
You may be wondering why I have to exchange it so many times..
Unlike the fellow perfectionists that you guys are, I never exchanged a phone that had a bad screen or squeaking buttons. The first time I exchanged it was because it had two dead pixels, then the power button would no longer work, then there was a ton of dust under the screen to the point where I had trouble seeing the top left corner where my status/notification bar is, then I had wifi and reception problems, then I've had the phone either shut off or reboot on its own.
I've been running into many, many problems - and they are not always the same problem either. After the third phone, all they have been doing is sending out refurbished units that are 'pre-damaged' by the previous user. On top of that, I have to pay for shipping on each phone, plus the Zagg's invisible shield (it's about $23 with labor on installation) that I had on several of the replacement phones. After troubleshooting for hours on end with tech support, I noticed that my battery cover is loose since they had me reboot/remove battery so many times, I ended up buying the gel skin case from TMO yesterday so that the battery cover wouldn't fall off.
I would be glad to take any advice that you guys have at this point. Thank you.
Edit: By the way, I did not have any apps other than opera mini - didn't even update youtube and things like that.
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First of all, nice 'Lude. I just picked up an 07 Civic Si Sedan on Saturday and I ****ing LOVE it!
2nd, are you running stock Sense or rooted? To be perfectly honest I've found the stock Sense to be much more buggy than the cm7 I've been running for the past 3 or 4 months.
My first phone had random reboots and such and a factory reset seemed to solve the issue, but I'm assuming they had you do that multiple times.
Even if the phone is fresh out of the box, do a factory reset before you use it. It might help, it did for me.
Otherwise check out cm7 or one of the Sense roms around here. Removing all the bloatware actually does wonders for stability. If you really want I can upload a nandroid of my own stock rom with the bloatware removed.

On my 3rd mt4g and I'm about ready to go back to iPhone most androids have to many hardware issues.
Sent from my HTC Glacier using XDA App

Phateless said:
First of all, nice 'Lude. I just picked up an 07 Civic Si Sedan on Saturday and I ****ing LOVE it!
2nd, are you running stock Sense or rooted? To be perfectly honest I've found the stock Sense to be much more buggy than the cm7 I've been running for the past 3 or 4 months.
My first phone had random reboots and such and a factory reset seemed to solve the issue, but I'm assuming they had you do that multiple times.
Even if the phone is fresh out of the box, do a factory reset before you use it. It might help, it did for me.
Otherwise check out cm7 or one of the Sense roms around here. Removing all the bloatware actually does wonders for stability. If you really want I can upload a nandroid of my own stock rom with the bloatware removed.
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Thank you for your reply.
First of all, yeah.. my Lude is old news. Since then, I've switched to an S2k, but that got stolen. Now I'm in an 06 Evo.
Anyway, back on topic..
The phone is completely stock. This is the FIRST PHONE I've ever owned that I have kept stock - Why? Because I don't want to have to unroot it when I send it in for warranty repairs.

Sfkn2 said:
Thank you for your reply.
First of all, yeah.. my Lude is old news. Since then, I've switched to an S2k, but that got stolen. Now I'm in an 06 Evo.
Anyway, back on topic..
The phone is completely stock. This is the FIRST PHONE I've ever owned that I have kept stock - Why? Because I don't want to have to unroot it when I send it in for warranty repairs.
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Unrooting is as simple as flashing pd15img.zip through hboot. Not that hard.
Definitely try a different rom. As I said I've found cm7 to be much more stable than stock.
Sorry about your car. I never fully got over the 95 GS-R I crashed back in 05. since then I've been driving an ls.
Sent from my HTC Glacier using XDA Premium App

i got pretty bad luck with my phone. finally got a good one after like 9 exchanges and a month later the power button went out. i called them and they told me i couldnt exchange anymore cause i "had too many problems with the phone." so the rep told me that the only thing they could do left is to exchange my phone for a motorola charm.....i was like wtf why the heck would i want to downgrade my phone, which polly cost more then that piece of **** charm and it doesnt even run android...major downgrade.

Dude. That blows. Hard. I'm sorry to see that you're having so many problems with your phone and I'm glad I don't have the same luck as you. I got mine from eBay and it came in perfect condition. Never had dust under the screen, good screen, no faulty hardware, etc.
But in all seriousness, after 5 phones, I wouldn't keep it. I personally think that it's a great phone, but if I had to take it back 9 times, I'd try something else out. Ask if you can switch. It shouldn't cost you anything as long as the retail price is equivalent or lower than the MyTouch 4g, and if I'm not mistaken, it's one of the higher priced ones (rightfully, so). If you don't hate a keyboard, the G2 might be good for you, but I hear the hinge has problems and knowing your luck, the hinge would break apart upon first use. So maybe the Galaxy S 4g? I know Samsung has great hardware, even if their software is crap, as is their update schedules, but that is easily fixed with custom ROMs.
Either that, or wait and return it completely, if you're still within your return time and keep your upgrade for when the better phones come out, i.e HTC Sensation, etc, and just use something affordable off of eBay or Craigslist. Meh
Just my two cents. Sorry if it didn't help much, but I hope your luck gets better. :/

Update:
My luck has gotten worse. I received another replacement phone on April 15th. A week later, April 22nd, I noticed a dead pixel on my screen.
*Sigh* I have no idea what to do now.

You need to move on to a different device. I've never heard of anyone have so many problems with a device.
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I called in and spoke to technical support. They asked me to bring the phone to a store so that they can fill out a request for warranty exchange form. However, their tone basically implied something like, "It's impossible that you are getting so many broken phones. We need to verify that your phone is really defective before we do another exchange."
I brought it to a store and the retail sales manager had no idea why technical support sent me there, and basically told me to go call customer service again. He did, however, notate that there were a few dead pixels on the screen and that there was no physical, nor was there water damage.
I then called retentions and the supervisor picks up (without any transferring either). I explained to her exactly what happened, and how technical support had sent me into the store. She told me that she has no idea why because they could have filled out the form for warranty exchange over the phone, just like the other exchanges that I have done so far.
She apologized for what happened and said that I qualify for a multiple exchange (sorry if I got the term wrong!). She said that the manufacturer would exchange my Mytouch 4g for a Motorola Charm..
I explained that it would be a MAJOR downgrade. She then submits the form for the exchange and told me that it would be shipped express free of charge.

So you getting another mt4g or the charm? I'm still teipping about them offering you a charm over a mt4g. They are nuts!
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coupetastic-droid said:
So you getting another mt4g or the charm? I'm still teipping about them offering you a charm over a mt4g. They are nuts!
Sent from my HTC Glacier using XDA Premium App
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Another MyTouch4g.. Hopefully the 10th one's the charm!