The reason I ask is because according the Verizon Return and Service Termination policy, you won't be responsible for the $35 activation and you will only have to pay Verizon for any data usage. Here is that statement from their policy:
You will remain responsible for your Activation Fee unless you terminate service within three days of activation. You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date
I assume if the Xoom makes it out the store that it can go on wifi without anything from verizon.
unknown_owner said:
The reason I ask is because according the Verizon Return and Service Termination policy, you won't be responsible for the $35 activation and you will only have to pay Verizon for any data usage. Here is that statement from their policy:
You will remain responsible for your Activation Fee unless you terminate service within three days of activation. You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date
I assume if the Xoom makes it out the store that it can go on wifi without anything from verizon.
Click to expand...
Click to collapse
I don't see how they can do anything to you. Probably just assuming most people don't know this and will keep it for the month period asked for. I'll be canceling data the same day, so I guess I'll find out for sure than.
Would be nice if word of this can get out to everyone buying the Xoom. Might make Verizon reconsider even doing this.
Agreed. I will have the number to call and cancel programmed into my phone and will start dialed before I even get out of the door to Best Buy. I'm going to look that number up now. We should have the number stickied
setite said:
Agreed. I will have the number to call and cancel programmed into my phone and will start dialed before I even get out of the door to Best Buy. I'm going to look that number up now. We should have the number stickied
Click to expand...
Click to collapse
this would be a great idea
setite said:
Agreed. I will have the number to call and cancel programmed into my phone and will start dialed before I even get out of the door to Best Buy. I'm going to look that number up now. We should have the number stickied
Click to expand...
Click to collapse
When we go to pick up our Xoom's, we should be telling people in the store that we are going to cancel the activation that same day. And tell them to tell others they meet to cancel before 3 days. I plan on telling the person selling it to me that I'm going to cancel the data plan as soon as I reach my car.
Here's the link to the VerizonWireless Return Policy. You'll find the quote under Return and Service Termination.
VerizonWireless Return Policy
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unknown_owner said:
When we go to pick up our Xoom's, we should be telling people in the store that we are going to cancel the activation that same day. And tell them to tell others they meet to cancel before 3 days. I plan on telling the person selling it to me that I'm going to cancel the data plan as soon as I reach my car.
Here's the link to the VerizonWireless Return Policy. You'll find the quote under Return and Service Termination.
VerizonWireless Return Policy
Click to expand...
Click to collapse
Same, I'm gonna turn my WiFi tether on through my phone, make sure all is good than call and cancel.
So if I understand what you say, just go to BB, to pre-order, and the D-Day, 24th, by paying the full order, just call Verizon and cancel the subscription?
But what they ask for activation? does it have an address or phone number U.S.?
I always hesitate to go to Plattsburgh to pre-order ...
Just read some interesting words posted about the activation and data plan and it makes sense to me. Here are the excerpts from the posts:
It's not a contract if there is no way to "breach" the contract. Not only is this "agreement" wholly optional, but there is no commitment to it. You can cancel it THAT DAY and pay nothing. If you cancel within 3 days verizon doesn't even charge the activation fee. at most, you might get a small pro-rated bill that you'll be able to talk yourself out of since you never used the product over their data lines.
The Tab (also a tablet) had a "requirement" you activate it. The netbooks sold by carrier's also "required" activation before you could leave the store with it. Both devices function perfectly without activation. The tab required activation at best buy, it requires it at my store and most others I know, but I have a friend who works at another store that doesn't require it. It's not a software requirement, or a requirement from verizon, it's just good business sense on the part of the stores (if you want to know why, refer to my previous comments in this thread)
Yes, I am assuming, but I'm assuming based on factual history and 2+ years of working in the industry. You (and everyone else) are assuming based off of a SINGLE leaked ad for a product that has no official release date or pricing information yet.
Until we get official information, EVERYONE is speculating. I'm just making my assumptions based off of how things have always been instead of what-ifs that bear no similarity to reality.
...
Ok... Let me say this again:
this is a requirement of BEST BUY, NOT VERIZON.
Ok, that's why verizon doesn't just make the plan optional. The plan IS optional, but to buy one from best buy it's not. That's what I've been trying to say the whole time. That's why the argument of "contract" is bogus.
And you're right, it's only been viable for the past year, and for the past year, every tablet has been treated the EXACT same way. Every android device has been treated the EXACT same way. Best buy documentation also said that activation was required on the Tab when it wasn't. So even if the ad wasn't a fake, it's validity is questionable at best.
The purpose of forums is to speculate, which is why you don't write someone off by say "but you're just assuming" like you did earlier.
I've seen internal docs for every other tablet release. They ALL say "this device does not require activation to work" in one way or another. Internal documents do not exist for this device yet, but there is absolutely no reason a PURE GOOGLE tablet would have a lock like this, and there's no reason Verizon would treat this tablet any differently than any other device in their lineup.
No devices require activation, heck you don't even need to give a phone number. But most stores do because of business reasons, not software or rules.
It makes sense. Motorola set the price at $800. BB needs to make a little profit so they partner with Verizon and say we are going to get you activations and data plan signups, just kick us back some money for every one that we signup.
"Oh, no Verizon, we won't tell them that the Xoom really doesn't need any activation, but the consumer doesn't know that. We can tell them anything and they will believe it. Heck, we won't let them buy one without activating it in our stores", says BB to Verizon.
"You guys (BB and Verizon) are messing with the success of my product by trying to extort money from the customers. Our name is going to dragged in the mud for this", Motorola to BB and Verizon.
unknown_owner said:
Just read some interesting words posted about the activation and data plan and it makes sense to me. Here are the excerpts from the posts:
It's not a contract if there is no way to "breach" the contract. Not only is this "agreement" wholly optional, but there is no commitment to it. You can cancel it THAT DAY and pay nothing. If you cancel within 3 days verizon doesn't even charge the activation fee. at most, you might get a small pro-rated bill that you'll be able to talk yourself out of since you never used the product over their data lines.
The Tab (also a tablet) had a "requirement" you activate it. The netbooks sold by carrier's also "required" activation before you could leave the store with it. Both devices function perfectly without activation. The tab required activation at best buy, it requires it at my store and most others I know, but I have a friend who works at another store that doesn't require it. It's not a software requirement, or a requirement from verizon, it's just good business sense on the part of the stores (if you want to know why, refer to my previous comments in this thread)
Yes, I am assuming, but I'm assuming based on factual history and 2+ years of working in the industry. You (and everyone else) are assuming based off of a SINGLE leaked ad for a product that has no official release date or pricing information yet.
Until we get official information, EVERYONE is speculating. I'm just making my assumptions based off of how things have always been instead of what-ifs that bear no similarity to reality.
...
Ok... Let me say this again:
this is a requirement of BEST BUY, NOT VERIZON.
Ok, that's why verizon doesn't just make the plan optional. The plan IS optional, but to buy one from best buy it's not. That's what I've been trying to say the whole time. That's why the argument of "contract" is bogus.
And you're right, it's only been viable for the past year, and for the past year, every tablet has been treated the EXACT same way. Every android device has been treated the EXACT same way. Best buy documentation also said that activation was required on the Tab when it wasn't. So even if the ad wasn't a fake, it's validity is questionable at best.
The purpose of forums is to speculate, which is why you don't write someone off by say "but you're just assuming" like you did earlier.
I've seen internal docs for every other tablet release. They ALL say "this device does not require activation to work" in one way or another. Internal documents do not exist for this device yet, but there is absolutely no reason a PURE GOOGLE tablet would have a lock like this, and there's no reason Verizon would treat this tablet any differently than any other device in their lineup.
No devices require activation, heck you don't even need to give a phone number. But most stores do because of business reasons, not software or rules.
It makes sense. Motorola set the price at $800. BB needs to make a little profit so they partner with Verizon and say we are going to get you activations and data plan signups, just kick us back some money for every one that we signup.
"Oh, no Verizon, we won't tell them that the Xoom really doesn't need any activation, but the consumer doesn't know that. We can tell them anything and they will believe it. Heck, we won't let them buy one without activating it in our stores", says BB to Verizon.
"You guys (BB and Verizon) are messing with the success of my product by trying to extort money from the customers. Our name is going to dragged in the mud for this", Motorola to BB and Verizon.
Click to expand...
Click to collapse
Maybe everyone forced to activate should contact their local Attorney General. One or two state attorney generals attacked Best Buy over forced bundling with the xbox360, and this is the same situation. Forcing you to buy a plan is illegal as far as I can tell by the "tying" provisions of the anti-trust acts. I think the lie that the wifi is disabled might make the situation for BB even worse.
Related
With all the horror stories, and rumors going around about TMO saying this and TMO saying that ...
And all the stories about how many returns the HD2 has had ..
I thought I would start a thread to share Customer care Triumphs and Horror Stories ...
The info we share may help someone who needs to deal with them in the future ..
-----------------
So Far I have had very good experiences with customer care, the trick is to ask for the smartphone department right off , they seem to actually know what you are asking then ....
It is now Stuck.
I was travelling internationally and wanted my account to be suspended as well as my HD2 to be unlocked.
They did it without any fuss at all! Incredible considering I still have not made the complete payment on the phone! I was hardly with t-mo for 10 days at that time.
And, the CC people were pretty good and (I always use the online chat as I need to call them from out side of the US) they were pretty good on the chat too!
A BIG thumbs up to T-Mobile!
chvvkumar said:
I was travelling internationally and wanted my account to be suspended as well as my HD2 to be unlocked.
They did it without any fuss at all! Incredible considering I still have not made the complete payment on the phone! I was hardly with t-mo for 10 days at that time.
And, the CC people were pretty good and (I always use the online chat as I need to call them from out side of the US) they were pretty good on the chat too!
A BIG thumbs up to T-Mobile!
Click to expand...
Click to collapse
Yeah overall TMO has pretty good CSR's ...
Never had any issues with TMO CC. I've always got the best deals available to me.
Best advice I can give to anyone dealing with customer care is be nice and never yell at them. And never act like you are entitled to anything. Also customer service reps can not make android appear on your phone no matter what they tell you.
speoples20 said:
Best advice I can give to anyone dealing with customer care is be nice and never yell at them. And never act like you are entitled to anything. Also customer service reps can not make android appear on your phone no matter what they tell you.
Click to expand...
Click to collapse
I agree...and they have always been great with me and always did what they could even when it comes to back dating services to save me money! Saving money is always a plus!
My first horror story with T-mobile was and maybe still is..... I have 3 lines with t-mobile my moms,gf and mines I always use my moms upgrades since I always buy my moms S60 unlock devices shes loves Geeky stuff as well. So I got the HD2 with my moms upgrade So after 2 months I notice Data services going up so I called Customer Care telling them why my moms plan was up 25.00 bucks? and they told me she was using a HD2 and I said No I have the Hd2 and I used her upgrade. So there was a big drama where they put a new rule that you cant use another upgrade and use it in another line with out paying the data plan. I was lucky and I got them to lowered the data and change it back to were it was at before and return me the money paid for the data. Now the bad part now I cant Use my moms upgrade anymore to get new High end Phones and im shocked that t-mobile will turn down money and 2 year slavery contract away. The bad part for them Im just going to buy unlock devices with t-mobile 3g and lower my data plan to 5.99 or 10.00 bucks which turns out to be cheaper but I think T-mobile its doing bad having this rule and it all started after the big request of HD2s
josemedina1983 said:
My first horror story with T-mobile was and maybe still is..... I have 3 lines with t-mobile my moms,gf and mines I always use my moms upgrades since I always buy my moms S60 unlock devices shes loves Geeky stuff as well. So I got the HD2 with my moms upgrade So after 2 months I notice Data services going up so I called Customer Care telling them why my moms plan was up 25.00 bucks? and they told me she was using a HD2 and I said No I have the Hd2 and I used her upgrade. So there was a big drama where they put a new rule that you cant use another upgrade and use it in another line with out paying the data plan. I was lucky and I got them to lowered the data and change it back to were it was at before and return me the money paid for the data. Now the bad part now I cant Use my moms upgrade anymore to get new High end Phones and im shocked that t-mobile will turn down money and 2 year slavery contract away. The bad part for them Im just going to buy unlock devices with t-mobile 3g and lower my data plan to 5.99 or 10.00 bucks which turns out to be cheaper but I think T-mobile its doing bad having this rule and it all started after the big request of HD2s
Click to expand...
Click to collapse
Weird because I just did the same thing 2 months ago, and have had no issues, they did not give me any hassles .....
Could be the rep screwed up and did not want to admit it too ....
watcher64 said:
Weird because I just did the same thing 2 months ago, and have had no issues, they did not give me any hassles .....
Could be the rep screwed up and did not want to admit it too ....
Click to expand...
Click to collapse
I wish thats what it was because I called 3 times after, asking the same question they all told me that it was true.
This pretty much describes my experience with TMobile...great people!!
they will bend over backwards to help me..been with them for 6 yrs now
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M_T_M said:
This pretty much describes my experience with TMobile...great people!!
they will bend over backwards to help me..been with them for 6 yrs now
Click to expand...
Click to collapse
Yep, I have been with them since '03 they blow away other companies as far as customer service goes .... for the most part ....
josemedina1983 said:
I wish thats what it was because I called 3 times after, asking the same question they all told me that it was true.
Click to expand...
Click to collapse
I am a 5 yr. T-Mobile employee. And ya its kinda a tough policy that you fell within. You see when you use your upgrade for any smartphone/data device with a 2 yr. contract, a data plan is required for the length of the contract. (same as at&t, verizon, sprint etc.) So in your case you upgraded on Moms line, so Moms line has the contracted data plan, even though you are using it on your line. (I know, trust me it's a somewhat flawed policy that I'm hoping someday will be changed or a little more lenient) There are a few alternatives, instead of having the required data plan you can opt for the cheaper required messaging plan, or there's also a new required phone first data plan (tmobile web/wap) thats a cheap option for symbian S60. You have to have a required feature, but having lower cost choices hopefully helps.
i used to work for at
sherlockpwnz said:
i used to work for at
Click to expand...
Click to collapse
Did a a dragon eat you while you were typing?
xxkingpinxx said:
I am a 5 yr. T-Mobile employee. And ya its kinda a tough policy that you fell within. You see when you use your upgrade for any smartphone/data device with a 2 yr. contract, a data plan is required for the length of the contract. (same as at&t, verizon, sprint etc.) So in your case you upgraded on Moms line, so Moms line has the contracted data plan, even though you are using it on your line. (I know, trust me it's a somewhat flawed policy that I'm hoping someday will be changed or a little more lenient) There are a few alternatives, instead of having the required data plan you can opt for the cheaper required messaging plan, or there's also a new required phone first data plan (tmobile web/wap) thats a cheap option for symbian S60. You have to have a required feature, but having lower cost choices hopefully helps.
Click to expand...
Click to collapse
I understand T-mobile Needs to make its money but it doesnt make sence I can go Fully unlock on any device pay 10.00 data on every line rather than 25 and I end up saving more money and contract free and the freedom to leave any time I want (not that I am at the moment) I call it some what bad business since If I was in charge I rather have people lock down in this 2 year plans and be my slaves than pushing this 20 25 data cost that as the phone market keeps growing and growing and data plans keeps getting cheaper you wanna have people lock down on two years especially now that people are been more aware of unlock devices. back in 2003 2006 nobody knew what was a unlock device.
I love T-Mobile CC
T-Mobile CC has never given me any problems. In fact, if you have been one of their customer customers for over 5+ years, they acknowledge your commitment and consequently provide special phone deals and options.
LOL
chvvkumar said:
Did a a dragon eat you while you were typing?
Click to expand...
Click to collapse
^LOL. This was hilarious. At&T must have a spider crawling the internet for the mere mention of the word "AT&T" (especially after the recent CEO email / customer relations catastrophe).
josemedina1983 said:
I understand T-mobile Needs to make its money but it doesnt make sence I can go Fully unlock on any device pay 10.00 data on every line rather than 25 and I end up saving more money and contract free and the freedom to leave any time I want (not that I am at the moment) I call it some what bad business since If I was in charge I rather have people lock down in this 2 year plans and be my slaves than pushing this 20 25 data cost that as the phone market keeps growing and growing and data plans keeps getting cheaper you wanna have people lock down on two years especially now that people are been more aware of unlock devices. back in 2003 2006 nobody knew what was a unlock device.
Click to expand...
Click to collapse
you can even switch to their even more plus plans if you're willing to pay unsubsidized prices for a phone... saving you even more per month without the need for a contract.
but as long as you choose to receive subsidized handset pricing, you have to have the data plan attached to the phone, as per the contract requirements, so they eventually make up the phone's discount.
tbh, i really dont understand how people still actively choose a contract plan on tmo instead of their non-contract even more plus plans. yes, you pay more upfront since the devices arent subsidized, but you will end up saving money after 2 years. most likely it's because people cant afford the device at full retail price upfront, but the EM+ plans allow for the device's cost to be split up over 20 months without interest.
basically, tmo offers customers a chance to save real money and without a contract, yet most of them actively choose to NOT save money simply because of the lure of the words "discounted price". personally, i think it's hilarious to see people screw themselves.
and i lurve, lurve, lurve my tmo service. i'm a fanboy of very few things, but t-mobile, especially once they started offering the even more plus plans, made me a fan. i have also never had a problem with their CS. they're always polite and i never have a complaint since my bills are always right.
edited because the n symbol was cutting off my words
anyone found any cheaper places to orderfrom? I just reserved through cellulardeals.com No tax and they are selling it for 240. But going to be an aweful B*tch to return if there is a problem. anyone ordered through them? every other place seems to want to charge tax and activation so I'm taking it twice. And this place is slightly cheaper as well.
I'm not expecting preordering, but I do expect Wirefly or more likely Amazon.com to have the Epic 4g at a discounted price. They are who I am counting on. Amazon had the captivate and vibrant for $50 off the new contract price on release day and $100 off the new contract price the very next day. I am hoping the Epic 4G follows a similar pricing pattern so I can order it for $150 on September 1st. This is all hopeful speculation though.
if you order from a place like this, and you port the number, what happens during shipping, are you without a phone for a few days?
And i assume if you don't like the service or whatever, you have to ship back to this place?
I'm debating on whether its worth it or I should just buy from best buy.
Also, amazon charges tax, wirefly i believe doesn't. wouldn't mind getting it from them but they don't have it on the site yet.
robl45 said:
if you order from a place like this, and you port the number, what happens during shipping, are you without a phone for a few days?
And i assume if you don't like the service or whatever, you have to ship back to this place?
I'm debating on whether its worth it or I should just buy from best buy.
Also, amazon charges tax, wirefly i believe doesn't. wouldn't mind getting it from them but they don't have it on the site yet.
Click to expand...
Click to collapse
Well from Amazon.com, they don't have their sprint phones on amazonwireless, since it is in beta. I inquired yesterday about porting numbers and it looks like you have to call the provider when you get the phone to activate it and handle number porting stuff then. I am not fully sure about it, but here is the email I got and the link they gave me. Hope it helps.
"Depending on the carrier, local number portability may allow you to move your number from your current provider to a new service provider.
With Sprint PCS phones and plans, you will need to call the provider to start your service after you receive your phone. You will have the option at that point to port your number from your previous provider.
We recommend you consult with both your current provider and the potential new provider to determine any fees.
For more information on how Amazon.com supports local number portability, visit:
http://www.amazon.com/gp/feature.html/?docId=1000452751
I hope this information is helpful, and thank you for your interest in Amazon.com's Cell Phones & Service Store."
I believe it's the same as if you were to order from Sprint through the mail. It will ship unactivated and when you get it, you'll be walked through the process of activating and porting the number (possibly over the phone?). It may take a couple hours for the port to move over, but I think it usually happens pretty quickly.
radar5 said:
I believe it's the same as if you were to order from Sprint through the mail. It will ship unactivated and when you get it, you'll be walked through the process of activating and porting the number (possibly over the phone?). It may take a couple hours for the port to move over, but I think it usually happens pretty quickly.
Click to expand...
Click to collapse
when i preordered this morning through cellular deals, they asked for the account number and phone numbers for porting, thats why I think they activate it, free standard shipping means I could be without a phone for 3 days, thats not going to fly. But best buy is 50 dollars more, I don't have the money to begin with so 50 dollars more is 50 dollars more I'd rather not spend.
well call up cellular deals and ask them, but i don't think that's the case.
has anyone ever ordered from cellular dealers or wirefly, what happens if you don't like sprint, do you just send it back and they give you all the money back?
robl45 said:
has anyone ever ordered from cellular dealers or wirefly, what happens if you don't like sprint, do you just send it back and they give you all the money back?
Click to expand...
Click to collapse
With Amazon.com you return the phone to them within the return period and call sprint to cancel ur service and get any refunds they offer. that's how it works.
ben7337 said:
I'm not expecting preordering, but I do expect Wirefly or more likely Amazon.com to have the Epic 4g at a discounted price. They are who I am counting on. Amazon had the captivate and vibrant for $50 off the new contract price on release day and $100 off the new contract price the very next day. I am hoping the Epic 4G follows a similar pricing pattern so I can order it for $150 on September 1st. This is all hopeful speculation though.
Click to expand...
Click to collapse
Just talked 2 reps at Amazon Wireless, they both said, they are not authorized by Sprint to do upgrade, only new contract. Find the other Sprint phone, EVO, there and it's true. It's $200 with a new contract, $500 for existing Sprint customers, phone only, no contract upgrade. So, I guess Amazon is not the way to go for me unless I cancel my existing account (it's month-to-month right now) and establish a new contract again. The reps said, unlike other carriers, Sprint doesn't let them do upgrade ... wonder why.
EVO has been out for a while now and Amazon is still selling it at $200 with a new contract (same as Sprint). Judging from this, there may not be any discount for the Epic either.
FrankCummings said:
Just talked 2 reps at Amazon Wireless, they both said, they are not authorized by Sprint to do upgrade, only new contract. Find the other Sprint phone, EVO, there and it's true. It's $200 with a new contract, $500 for existing Sprint customers, phone only, no contract upgrade. So, I guess Amazon is not the way to go for me unless I cancel my existing account (it's month-to-month right now) and establish a new contract again. The reps said, unlike other carriers, Sprint doesn't let them do upgrade ... wonder why.
EVO has been out for a while now and Amazon is still selling it at $200 with a new contract (same as Sprint). Judging from this, there may not be any discount for the Epic either.
Click to expand...
Click to collapse
You can always try newegg. They have the phone for $240 like wirefly or whoever is doing $240 preorders and they are a bit more reputable and can do upgrades. One thing anyone who is upgrading should keep in mind though, is that upgrade prices tend not to get as discounted as brand new contract prices. Even for the captivate and vibrant you will pay more if you are upgrading than if you are starting a new contract. Makes me glad to be coming from verizon, or actually tmobile since I need to get a temporary 1 month phone and tmobile has the $15 prepaid txting only plan.
ben7337 said:
You can always try newegg. They have the phone for $240 like wirefly or whoever is doing $240 preorders and they are a bit more reputable and can do upgrades. One thing anyone who is upgrading should keep in mind though, is that upgrade prices tend not to get as discounted as brand new contract prices. Even for the captivate and vibrant you will pay more if you are upgrading than if you are starting a new contract. Makes me glad to be coming from verizon, or actually tmobile since I need to get a temporary 1 month phone and tmobile has the $15 prepaid txting only plan.
Click to expand...
Click to collapse
When you buy contract cellphones from NewEgg you are not buying them drectly from them, you're buying from a 3rd party that has a contract to show their service on their page so please do not confuse NewEgg's reputation with some mail order cellphone vendor, fact is I know someone who's ordered from there and had some problems.
The cellphone section of newegg is actually operated by:
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They ans WireFly have a pretty bad rep search for reviews online.
ForrelZ said:
When you buy contract cellphones from NewEgg you are not buying them drectly from them, you're buying from a 3rd party that has a contract to show their service on their page so please do not confuse NewEgg's reputation with some mail order cellphone vendor, fact is I know someone who's ordered from there and had some problems.
The cellphone section of newegg is actually operated by:
They ans WireFly have a pretty bad rep search for reviews online.
Click to expand...
Click to collapse
Good to know, though I imagine it is irrelevant given that all they need to do is set up your account properly and give you a phone, working or otherwise. So long as you are smart enough to pay for sprint's TEP plan, replacing the phone due to any issues other than damaging it or losing it are covered for free at the sprint stores, where things are once again reputable and safe. right?
ben7337 said:
Good to know, though I imagine it is irrelevant given that all they need to do is set up your account properly and give you a phone, working or otherwise. So long as you are smart enough to pay for sprint's TEP plan, replacing the phone due to any issues other than damaging it or losing it are covered for free at the sprint stores, where things are once again reputable and safe. right?
Click to expand...
Click to collapse
And you don't make any changes to that line within 6 months or they'll bill you a hefty fine, I know someone who swapped phones numbers after they got a mail order cellphone and got a 300 dollar charge on their credit card for violating their contract with the cell phone vendor which is separate from Sprint's. Other people have reported trying to return a cellphone to a mail order vendor and had their phone lost in the mail which meant they had to pay full price for a phone they actually returned. To me none of those prices are tempting enough since the level of customer service you get is the worst in the business and you really don't have anyone to talk to face to face if ever anything goes wrong, too many strings attached. These phones are much cheaper than in a store for a reason, always been a firm believer of you get what you pay for.
ForrelZ said:
And you don't make any changes to that line within 6 months or they'll bill you a hefty fine, I know someone who swapped phones numbers after they got a mail order cellphone and got a 300 dollar charge on their credit card for violating their contract with the cell phone vendor which is separate from Sprint's. Other people have reported trying to return a cellphone to a mail order vendor and had their phone lost in the mail which meant they had to pay full price for a phone they actually returned. To me none of those prices are tempting enough since the level of customer service you get is the worst in the business and you really don't have anyone to talk to face to face if ever anything goes wrong, too many strings attached. These phones are much cheaper than in a store for a reason, always been a firm believer of you get what you pay for.
Click to expand...
Click to collapse
Why would you swap phone numbers after you buy the phone? At least with sprint, if I buy from amazon.com (who according to their page is the direct seller for sprint phones) I need to call in to activate the phone, and handle number porting there, so you only get one number, either a new one or your old one from another carrier. Now if this was on another carrier I'd understand. However knowing these terms and conditions is part of reading the contracts you agree to, and $100+ in savings is in my book, worth the risk, especially with amazon at least. I know they work in my situation, I trust them, and they are the direct seller.
ben7337 said:
Why would you swap phone numbers after you buy the phone? At least with sprint, if I buy from amazon.com (who according to their page is the direct seller for sprint phones) I need to call in to activate the phone, and handle number porting there, so you only get one number, either a new one or your old one from another carrier. Now if this was on another carrier I'd understand. However knowing these terms and conditions is part of reading the contracts you agree to, and $100+ in savings is in my book, worth the risk, especially with amazon at least. I know they work in my situation, I trust them, and they are the direct seller.
Click to expand...
Click to collapse
Well there are a number of reasons you may want to swap a number with another on your account, say you don't like the phone and you give it to your daughter or significant other and you want to keep your number so you exchange numbers thats a direct violation of the 3rd party contract since Sprint will cancel the rebate the 3rd party was suppose to get from your sale, see the 3rd party will collect your rebate and make a commission certain changes will void their payment from Sprint and they will come directly at you. That was just a real world example I gave from a friend's experience but if you read reviews from sites like WireFly there are nightmare stories floating around of bad CS and unauthorized charges as well as missing returned phones that get lost in the mail.
ForrelZ said:
Well there are a number of reasons you may want to swap a number with another on your account, say you don't like the phone and you give it to your daughter or significant other and you want to keep your number so you exchange numbers thats a direct violation of the 3rd party contract since Sprint will cancel the rebate the 3rd party was suppose to get from your sale, see the 3rd party will collect your rebate and make a commission certain changes will void their payment from Sprint and they will come directly at you. That was just a real world example I gave from a friend's experience but if you read reviews from sites like WireFly there are nightmare stories floating around of bad CS and unauthorized charges as well as missing returned phones that get lost in the mail.
Click to expand...
Click to collapse
How could you end up not liking a phone though, unless of course you didn't try it out beforehand, and/or didn't know about the potential or real problems discovered with it soon after release? I do see your explaining things, but these are all things that shouldn't happen. When you get a phone from these places you need to be 100% sure of a few things
1) You won't return the phone
2) You won't change the contract in any way for at least 6 months, not even swapping phone numbers.
3) Read all of the terms and conditions to make sure there is nothing else problematic.
They can't just add fees if you sign up, get a phone, and pay your monthly bill and change nothing. If they do you can call them up and ask about it, ask where in the contract you agreed to such fees were mentioned. If they can't offer proof, threaten legal action. Customers in America have a lot of power.
I do see what you are saying, I understand that there can be issues when dealing with these companies and that customer service sucks. However when buying a BRAND NEW PHONE, and knowing what you are doing, I don't think there is really anything to worry about other than the phone not making it to you in shipping.
ForrelZ said:
And you don't make any changes to that line within 6 months or they'll bill you a hefty fine, I know someone who swapped phones numbers after they got a mail order cellphone and got a 300 dollar charge on their credit card for violating their contract with the cell phone vendor which is separate from Sprint's. Other people have reported trying to return a cellphone to a mail order vendor and had their phone lost in the mail which meant they had to pay full price for a phone they actually returned. To me none of those prices are tempting enough since the level of customer service you get is the worst in the business and you really don't have anyone to talk to face to face if ever anything goes wrong, too many strings attached. These phones are much cheaper than in a store for a reason, always been a firm believer of you get what you pay for.
Click to expand...
Click to collapse
I have already pre-ordered on Sprint and I think I am going to stick to it. Right now everyone is at the same price anyway. The chance that some resellers will sell it cheaper down the road may or may not come and I want it now. I agree w/ ForrelZ, the potential saving of $50 or even a $100 is not that tempting to me. Not that I am rich, but the peace of mind of knowing that I will be dealing w/ Sprint instead of some faceless, out of state 3rd party reseller outweigh the saving (I always get very good services and resolution from Sprint when there is any problem w/ my phone/account.)
FrankCummings said:
I have already pre-ordered on Sprint and I think I am going to stick to it. Right now everyone is at the same price anyway. The chance that some resellers will sell it cheaper down the road may or may not come and I want it now. I agree w/ ForrelZ, the potential saving of $50 or even a $100 is not that tempting to me. Not that I am rich, but the peace of mind of knowing that I will be dealing w/ Sprint instead of some faceless, out of state 3rd party reseller outweigh the saving (I always get very good services and resolution from Sprint when there is any problem w/ my phone/account.)
Click to expand...
Click to collapse
True enough, different situations make it more convenient for different people. For me Sprint just chose to release the phone 4 days too late and so I will be at college in VT when it comes out, so I can't preorder in a physical best buy or radioshack, and sprint stores don't offer preorders in vt, there aren't any within the biggest city in vt that offer perorders. At that rate I know there is 0 chance of me getting the phone on launch day unless I walk into a best buy or radioshack and they happen to even carry sprint phones and have non reserved epic 4g's. Even if I do that, I won't be able to keep my current NJ cell phone number, which I am hoping at least MIGHT be possible if I order online from amazon. Given those low chances and the fact that amazon.com does seem to be a safe online retailer of phones, even if the others aren't, I think I don't really mind waiting til the day after launch, just to see if the phone does hit a lower price point. I really am just in the worst possible position here, even without mentioning my verizon contract being up on september 1st and needing to get a tmobile phone and prepaid plan for a month just to make sure I don't end up without service for a few days.
i ended up cancelling with cellular deals and buying through radioshack. no mail in rebates and I got 2 10 dollar off coupons from radio shack which I was assured I can use one on each of the 2 epics we are getting. So the net difference versus online or radio shack is 30 dollar for 2 phones, and radio shack is in walking distance if I need to return the phone and I get it on the actual release date.
Is it really true that in order to use wifi on the xoom you have to have some kind of plan with verizon?
Sent from my Samsung Galaxy Tab
Unless Motorola or Verizon officially say it was a misprint... yeah.
magicdroid said:
Unless Motorola or Verizon officially say it was a misprint... yeah.
Click to expand...
Click to collapse
It's not true. Best Buy will not sell the device without activating it with month to month data before you leave the store. There isn't a way for VZW or BB to lock out the WiFi if 3G data isn't activated, they just won't sell the device unactivated. You can cancel month to month data at any time, since there's no contract. There are a lot of misconceptions and misunderstanding around data plans. Since there's no subsidy on the device (if the leaked BB ad pricing is true) there's no contract.
dwboston said:
It's not true. Best Buy will not sell the device without activating it with month to month data before you leave the store. There isn't a way for VZW or BB to lock out the WiFi if 3G data isn't activated, they just won't sell the device unactivated. You can cancel month to month data at any time, since there's no contract. There are a lot of misconceptions and misunderstanding around data plans. Since there's no subsidy on the device (if the leaked BB ad pricing is true) there's no contract.
Click to expand...
Click to collapse
I really wish that Motorola would actually come out and refute this information, if it is, in fact, misinformation gone viral. I think that Best Buy ad has done a great deal of damage to the potential success of this tablet.
Xevilious said:
I really wish that Motorola would actually come out and refute this information, if it is, in fact, misinformation gone viral. I think that Best Buy ad has done a great deal of damage to the potential success of this tablet.
Click to expand...
Click to collapse
It makes me think that even if I somehow magically get the money that I may or may not get one... also is anyone else surprised that Verizon of all places is getting such an awesome tablet.
"Confirmed"
http://www.droid-life.com/2011/02/1...1-month-data-package-required-to-unlock-wifi/
Note I still think this isn't the right ad.
So sad!
It's like castrating your horse the morning before the big race.
We’re assuming that you can cancel immediately after and enjoy the device with just WiFi, but you’ll shell out an extra $20 on day 1
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Click to collapse
I wish someone could confirm this bc if it is true then it might be put back on my Christmas wishlist.
vamp6x6x6x said:
I wish someone could confirm this bc if it is true then it might be put back on my Christmas wishlist.
Click to expand...
Click to collapse
I don't see why this wouldn't be true. Its the same way with the Verizon Galaxy Tab at Best Buy. As I was purchasing mines back in November the Sales rep told me I could cancel the plan as soon as I walked out the store.
Hell, now that I think about it I purchased another Verizon Galaxy Tab for my brother for his Christmas gift (also from Best Buy) and didn't have to activate it.
I say the activation is NOT required. There's a post somewhere in this Xoom forum where a "self claimed" MOTO tester said that they skip activation all the time and have no issues with WiFi.
I personally think that the activation "fine print" is there for the 3G/4G tethering option they are advertising with the Xoom... basically, no activation, no tethering...
You were never required to activate the Galaxy Tab on purchase, but you couldn't bypass the activation without doing a Google search and doing the "Up/Down, Up/Down, ... " method to bypass the activation screen.
I call BS on the activation requirement, but I do think the $799 cost is true... <sigh>
Christmas wishlist? Do you mean Christmas December 2011?
By then, there will be a whole lot more Android Honeycomb devices.
Maybe Android Ice Cream Sandwich!
Wifi only ... and for sure the price will go down a lot.
To be honest, I don't think it is the right time to buy gadget during Christmas, because it is way too close to "CES" on January. Which you will droll on the new product announcement.
vamp6x6x6x said:
I wish someone could confirm this bc if it is true then it might be put back on my Christmas wishlist.
Click to expand...
Click to collapse
Here is my question about the activation. Assuming it's not something on the tablet, and just that they wont let you out of the door without activating it. If you cancel it 20 minutes later when you get home, without using any data.. will you get charged? 2 Year contracts have a grace period IIRC.. why not month to month.
Yay! You can find the cached versions of BestBuy.com's Xoom launch site on Google.
Assuming the price was temporary and it really is $799, I found 2 things interesting.
For one, the main Xoom intro site (found here) says:
Compatible with Wi-Fi networks*
*1 month data activation required.
Click to expand...
Click to collapse
Confirming a data plan is required.
However, on the actual device page (found here) it doesn't say that, it simply says :
Built-in 2.4GHz and 5.0GHz Wi-Fi (802.11b/g/n)
Connect to the Internet without wires.
Click to expand...
Click to collapse
And for a contract/internet it says:
Embedded 3G mobile broadband technology with EVDO Rev A
Keeps you connected. Upgradeable to 4G LTE. (Wireless service contract required; sold separately. Check with carrier for coverage area and availability in your area.)
Click to expand...
Click to collapse
Anyhow, it likely just neglects mentioning the required plan on the product page, but I'm still holding out hope that it's not required, we'll see though.
If you already have a Verizon Wireless account can you just add it to that?
If I had to put money on the table, I’d bet on what many have explained as Bestbuy simply not selling the device without the customer “also” buying a month of data.
However, if that’s true, then I’ll pose this scenario:
Guy walks into a BestBuy… He has cash in hand for the device (off contract), tax, and activation fee. Walks through the process and finds via the credit check that for some reason, Verizon cannot approve him. What happens next?
Does BestBuy sell him the tablet? Has BestBuy “already” sold him the tablet (depending upon when data plan enrollment takes place in the process)?
Is there some sort of blood pack promise to simply not use WiFi? Self-destruct sequence activated on the 802.11 radio?
setite said:
Here is my question about the activation. Assuming it's not something on the tablet, and just that they wont let you out of the door without activating it. If you cancel it 20 minutes later when you get home, without using any data.. will you get charged? 2 Year contracts have a grace period IIRC.. why not month to month.
Click to expand...
Click to collapse
I canceled my Verizon Galaxy Tab within 24 hours and was refunded the activation fee just fine, however they made me pay a pro-rated $1.03
IIRC, with Verizon you have up to 72 hours to cancel and reclaim your activation fee and beyond that you just pay a pro-rated amount of your usage.
With my Samsung Focus Windows Phone 7 on AT&T, I canceled on day 16 of the first 30 days and they gave me back my activation fee and didn't make me pay any pro-rated, they just zero'd it out.
For my Sprint Galaxy Tab I was month to month, but you pay 2 months bills initially, so when you cancel you aren't charged "more", but it doesn't deactivate until the end of the month you already paid for.
Hope that helps.
burningembers said:
I canceled my Verizon Galaxy Tab within 24 hours and was refunded the activation fee just fine, however they made me pay a pro-rated $1.03
IIRC, with Verizon you have up to 72 hours to cancel and reclaim your activation fee and beyond that you just pay a pro-rated amount of your usage.
With my Samsung Focus Windows Phone 7 on AT&T, I canceled on day 16 of the first 30 days and they gave me back my activation fee and didn't make me pay any pro-rated, they just zero'd it out.
For my Sprint Galaxy Tab I was month to month, but you pay 2 months bills initially, so when you cancel you aren't charged "more", but it doesn't deactivate until the end of the month you already paid for.
Hope that helps.
Click to expand...
Click to collapse
You're correct. It's on Verizon's website under their Return Policy
http://www.verizonwireless.com/b2c/globalText?textName=RETURN_POLICY&jspName=footer/returnPolicy.jsp said:
You may terminate service for any reason within 14 days of activation. If you purchased a wireless device at a promotional price at the time of activation, you must return it within the device return period to avoid being assessed an Early Termination Fee of $175, or $350 if you purchased an Advanced Device. You will remain responsible for your Activation Fee unless you terminate service within three days of activation. You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date. If you paid a security deposit, it may take between 30 and 60 days to process the return of your security deposit. The charges for any service used on the account before the service termination date may be applied against your security deposit.
Click to expand...
Click to collapse
burningembers said:
I canceled my Verizon Galaxy Tab within 24 hours and was refunded the activation fee just fine, however they made me pay a pro-rated $1.03
IIRC, with Verizon you have up to 72 hours to cancel and reclaim your activation fee and beyond that you just pay a pro-rated amount of your usage.
With my Samsung Focus Windows Phone 7 on AT&T, I canceled on day 16 of the first 30 days and they gave me back my activation fee and didn't make me pay any pro-rated, they just zero'd it out.
For my Sprint Galaxy Tab I was month to month, but you pay 2 months bills initially, so when you cancel you aren't charged "more", but it doesn't deactivate until the end of the month you already paid for.
Hope that helps.
Click to expand...
Click to collapse
Were you an existing customer? As far as I can tell, even existing customers are subjected to the whole credit check process. I asked VZ via online chat last night and they said yes, new line and credit check are required. She hinted that could all be avoided by calling customer care. Also, I tried to start an order for a Galaxy Tab to see how it worked and you can only upgrade or add a new line.
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In the Wirefly unboxing the unit boots up to configuring your account. At that point it says if you do not have cellular access to click and setup your wifi settings. Seems to me that BB is just forcing everyone to get 1month of Verizon service as a policy and not cause of technical limitations.
Plus, since the device is basically a Google Experience device, seems a little "ungoogle" to make you sign up for cellular service. At least from the software side.
Unboxing video - http://goo.gl/P0jSc
Go to 7m03s and see what I'm talking about.
atoy74 said:
In the Wirefly unboxing the unit boots up to configuring your account. At that point it says if you do not have cellular access to click and setup your wifi settings. Seems to me that BB is just forcing everyone to get 1month of Verizon service as a policy and not cause of technical limitations.
Plus, since the device is basically a Google Experience device, seems a little "ungoogle" to make you sign up for cellular service. At least from the software side.
Unboxing video - http://goo.gl/P0jSc
Go to 7m03s and see what I'm talking about.
Click to expand...
Click to collapse
I think it only proves he didn't get his device through normal retail channels Obviously, Verizon is making it a requirement. They are also making it a requirement on the Galaxy Tab.
Just a simple poll to get what we all think will happen. I'm so tired of reading post saying "I'll pass, i'm not getting the Xoom because it requires activation."
I know there is a WiFi coming... I just want to know if you think there will be a forced activation on the 3G/4G model.
I SAY no way.
It's not a question of IF, it's confirmed.
I think Droid-life, Engadget, and Gizmodo all said it was confirmed, BestBuy's ad said it, More importantly though, BestBuy's website said it, Costco said it, and BestBuy's internal instructions say it has to be activated in store.
Where's the 'IF' here?
Edit:
Costco's ad regarding the activation fee:
http://forum.xda-developers.com/showthread.php?t=955814
BestBuy's internal system capture talking about the activation fee, not selling it without it, and the recurrence every time you want to re-enable the 3G:
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Sirchuk said:
It's not a question of IF, it's confirmed.
Engadget said it, Gizmodo said it, BestBuy's ad said it, BestBuy's website said it, Costco said it.
Where's the 'IF' here?
Click to expand...
Click to collapse
I don't think the BB website ever stated it (it did however sate DVD/CD not included). As for the other sites... they all referenced those leaked BB ads with the bad grammar.. did they not??
I haven't read the Costco ad though.
kenyu73 said:
I don't think the BB website ever stated it (it did however sate DVD/CD not included). As for the other sites... they all referenced those leaked BB ads with the bad grammar.. did they not??
I haven't read the Costco ad though.
Click to expand...
Click to collapse
Originally they referenced the ad, but a lot more has been leaked since then. BestBuy's original Pre-Sale website said activation was required. They've since pulled the site, as well as pulled the cache's of the site. I'm sure they can still be found online somewhere. They were also only available for in-store purchase (likely due to the activation required can only be done in-store.)
The Costco ad that came out a few days ago and the internal bestbuy memo that was leaked a day or two ago are the most damning evidence of required activation.
Edit:
Yeah, google even removed the cache sites of bestbuy's ad.
I posted what it said regarding activation, keep in mind my speculation was before the leaked bestbuy memo and costco's ad:
http://forum.xda-developers.com/showthread.php?p=11379514#post11379514
Sirchuk said:
It's not a question of IF, it's confirmed.
BestBuy's internal system capture talking about the activation fee, not selling it without it, and the recurrence every time you want to re-enable the 3G:
Click to expand...
Click to collapse
This is what I'm reading
"Originally the playbook stated that IF a customer signs up for Verizon...."
Doesn't IF mean optional?
"This is not true, every time they re-activate the service they must pay an activation fee"
This seems like clarification that users get charged an activation fee each time they cancel and reactivate the device; again not saying its required
kenyu73 said:
This is what I'm reading
"Originally the playbook stated that IF a customer signs up for Verizon...."
Doesn't IF mean optional?
"This is not true, every time they re-activate the service they must pay an activation fee"
This seems like clarification that users get charged an activation fee each time they cancel and reactivate the device; again not saying its required
Click to expand...
Click to collapse
Lol, talk about reading between the lines.
Did you miss the line that says
"Computer associates need to be activating these devices in Best Buy stores using the Beast system."
Honestly, I would love zero activation, especially if the wifi model isn't going to be out anytime soon. However, I think you're betting on something that's really really slim.
I also think we have a better chance of the WiFi model launching at the same time, since it was announced officially, as well as a US price was announced at the same time as the 3G model price was announced. Then they pushed back the pre-order, and now are delaying release (supposedly) to the 27th. This all screams simultaneous launch of WiFi model to me. Oh, and it's already passed through the FCC.
Sirchuk said:
Lol, talk about reading between the lines.
Did you miss the line that says
"Computer associates need to be activating these devices in Best Buy stores using the Beast system."
Click to expand...
Click to collapse
Yup read that too...
That's just telling the BB employees to use that specific system to activate the devices. BB doesn't get credit if users activate them on their own. I can only speculate those details of course.
If it was required, it would say so in a very obvious manner.
I bet you a beer it's not going to be required
I also think we have a better chance of the WiFi model launching at the same time, since it was announced officially, as well as a US price was announced at the same time as the 3G model price was announced. Then they pushed back the pre-order, and now are delaying release (supposedly) to the 27th. This all screams simultaneous launch of WiFi model to me. Oh, and it's already passed through the FCC.
Click to expand...
Click to collapse
I hope its released at the same time too, but this thread is about the 3G. NO HIGHJACKING! lol
Costco gets incentives for activation. If they offer the $35 rebate and require activation (Costco required, not Verizon), then they may get the most benefit because customers aren't losing anything but the $20 data plan.
I still haven't seen anything from Verizon, MOTO or Best Buy that clearly says activation is required.
Costco.. well... it can't be anymore black and white there... hahah...
Ugh... this still pisses me off. I think I'm going to get a Xoom tablet, but this forced activation is the one requirement that is really making me reconsider.
After forced activation and the first month of service and Maryland sales tax, the thing will be far closer to $900 than $800.
Xevilious said:
Ugh... this still pisses me off. I think I'm going to get a Xoom tablet, but this forced activation is the one requirement that is really making me reconsider.
After forced activation and the first month of service and Maryland sales tax, the thing will be far closer to $900 than $800.
Click to expand...
Click to collapse
Cancel the data plan as soon as you walk out the door. They can't charge you for a full month of data if you cancel, plus I don't think they can charge you the activation fee either.
I'm gonna buy mine. Activate it and when they hand it to me immediately call and cancel right there at the counter.
csseale said:
I'm gonna buy mine. Activate it and when they hand it to me immediately call and cancel right there at the counter.
Click to expand...
Click to collapse
Good idea. As a protest we should all say, "thank you, what is the number to cancel this?"
setite said:
Good idea. As a protest we should all say, "thank you, what is the number to cancel this?"
Click to expand...
Click to collapse
Yep.......
I still say it wont be required. Best Buy may push it on us (according to their playbook), but I don't see it being required.
But if I'm wrong, I will call to deactivate the data once I get home.
But if I'm wrong, I will call to deactivate the data once I get home.
Click to expand...
Click to collapse
Get home? How about when you walk out of the store?
kenyu73 said:
I still say it wont be required. Best Buy may push it on us (according to their playbook), but I don't see it being required.
But if I'm wrong, I will call to deactivate the data once I get home.
Click to expand...
Click to collapse
Its even required at COSTCO, so i don't think its is a best buy thing.
bwcorvus said:
Its even required at COSTCO, so i don't think its is a best buy thing.
Click to expand...
Click to collapse
Costco also is giving a rebate for the $35. To get the rebate you would need to activate. If you don't activate you don't get the rebate OR Costco specifically required activation. Basically, Costco may be trying to market themselves with Verizon and having more people activate the device makes them look better in Verizon's eyes.
Neither MOTO, Best Buy or Verizon released anything stating activation is required. The only exception is that leaked Best Buy ad from 10 days ago that had the weird typos. Isn't that Costco ad a leaked ad too?
We wont know until either the official Best Buy Sunday flyer (tomorrow hopefully) states it specifically.
kenyu73 said:
Costco also is giving a rebate for the $35. To get the rebate you would need to activate. If you don't activate you don't get the rebate OR Costco specifically required activation. Basically, Costco may be trying to market themselves with Verizon and having more people activate the device makes them look better in Verizon's eyes.
Neither MOTO, Best Buy or Verizon released anything stating activation is required. The only exception is that leaked Best Buy ad from 10 days ago that had the weird typos. Isn't that Costco ad a leaked ad too?
We wont know until either the official Best Buy Sunday flyer (tomorrow hopefully) states it specifically.
Click to expand...
Click to collapse
Yea the costco one is a leak too, but I have read the email myself. It states wifi will not work unless the phone is activated. I don't see how they can do it, but we will see in a few days.
Sent from my PC36100 using Tapatalk
I've been a pro no activation activist these last few weeks. I may have to change my xda username if I'm wrong, haha..
title says it all. the admin fee is going from .99 cents per line to 1.50 per line.
all you have to do is call and (2 options) 1.) cancel and move on to a different company with no early termination fee, or 2.) try getting out of the contract and go month to month so you have more leverage to bargain for a better phone in a few months as you are now out of contract.
this is the notice that should be included in your next bill
SPRINT said:
Administrative Charge Increase &Terms & Conditions Changes for Consumers
Effective 9/9/11, the Administrative Chargewill increase to $1.50 per line for customersthat receive the charge. For details, visitsprint.com/taxesandfees. In addition, theSprint consumer Terms (Ts&Cs) are changing. Please review them carefully at your local Sprint store or sprint.com/termsandconditions
Click to expand...
Click to collapse
And per their terms and conditions.....
THIS LINK NO LONGER GOES TO THE OLD TERMS AND CONDITIONS
THIS LINK IS NOW GOES TO THE NEW TERMS AND CONDITIONS.
http://shop2.sprint.com/en/legal/legal_terms_privacy_popup.shtml?ECID=vanity:termsandconditions
YOU CAN FIND AN OLDER COPY OF THE CONTRACT BY COPY AND PASTING THE ADDRESS ON ARCHIVE.ORG
if you do want to cancel but want to save your phone number, try going about getting month to month, then porting out your number to a prepaid or gv, then wait 30 days, and port your number back to sprint getting new customer pricing on phones. (perhaps 3vo, sgs2 or photon for 99 bucks.)
For those of you who are considering doing the port out/ port in method you can port your number to Google Voice for free since Sprint and GV are partnered up (Thanks nkdumb24 from slickdeals.net )
personally, i wont be jacking with this. i already have upgrades available on 3 of my 4 lines and i like the prices. just sharing with the community.
austin420 said:
title says it all. the admin fee is going from .99 cents per line to 1.50 per line.
all you have to do is call and (2 options) 1.) cancel and move on to a different company with no early termination fee, or 2.) try getting out of the contract and go month to month so you have more leverage to bargain for a better phone in a few months as you are now out of contract.
personally, i wont be jacking with this. i already have upgrades on 3 of my 4 lines and i like the prices. just sharing with the community.
Click to expand...
Click to collapse
cool.. i was going to call and ***** about my loss of my yearly upgrade.. this will give me leverage
If you do leave and then come back "for new customer pricing" as you stated, then it may be safe to assume your loyalty time will start over and you will be in the silver package if you aren't on the phone/data plan(s) that automatically gives you the gold package.
Something to think about for those act before they think kind of people in the world. (For $6.12 of yearly fee adjustments.)
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i get that... but i think i'm still pretty far from the time i'd need to get gold. plus it would be more of a threat i think then anything. let me upgrade or send me to retentions. or maybe i will just move on. might be time to try GSM
nikon120 said:
If you do leave and then come back "for new customer pricing" as you stated, then it may be safe to assume your loyalty time will start over and you will be in the silver package if you aren't on the phone/data plan(s) that automatically gives you the gold package.
Something to think about for those act before they think kind of people in the world. (For $6.12 of yearly fee adjustments.)
Click to expand...
Click to collapse
Honestly, how many people are gold because of the 10 year thing? Most are gold due to having a 189.99 family plan. Id say white glove gold members are prolly a percent of 1 percent.
Some people, belive it or not, don't care if sprint throws them a 75 dollar bone every year. They just want reliable cell service. Your not "leaving" due to 6 dollars in fees unless your really sick of sprint.
Use it as leverage to get what you want.
Sent from my SPH-D700 using XDA App
I get gold
My dad ha been on sprint since I was born
Sent from my super awesomely amazing
Generation
Unsubdued
Nuclear
Drive
Assault
Module
gtuansdiamm said:
I get gold
My dad ha been on sprint since I was born
Click to expand...
Click to collapse
Gold star for your dad then I guess? I'm guessing you get his yearly upgrade then? Cuz its only on one line...
Sent from my SPH-D700 using XDA App
I'm also a 10+ yr gold member.. Then again, for the bulk of the 10yrs.. i was only paying $15 a month so why bother with anything else? now that i'm payin $80 a month it's a different story. Sprint hasn't pissed me off too badly over the years, but VZW just has 3x better service coverage in my area.. so it's tempting... Now if only VZW didn't have the data cap and an epic-like phone i might be swayed.. good info thanks!
I would simply like to go month to month. I am happy with Sprint, and happy with my Epic, I just want to be able to upgrade in the next 6 months or so if something better comes out (currently under contract until 10/2012)
Has anyone been successful in doing that in the past with something like this?
Would getting the etf waived apply to letter C of the below?
When You Don't Have To Pay An Early Termination Fee
You aren't responsible for paying an Early Termination Fee when terminating Services: (a) provided on a month-to-month basis; (b) consistent with our published trial period return policy; or (c) in response to a materially adverse change we make to the Agreement as described directly below.
austin420 said:
Honestly, how many people are gold because of the 10 year thing? Most are gold due to having a 189.99 family plan. Id say white glove gold members are prolly a percent of 1 percent.
Some people, belive it or not, don't care if sprint throws them a 75 dollar bone every year. They just want reliable cell service. Your not "leaving" due to 6 dollars in fees unless your really sick of sprint.
Use it as leverage to get what you want.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Personally I'm sick of Sprint but Im stuck with them. I live in an "excellent coverage area" but cant get signal for crap in my house, but in my office it's fine. They wont come check the towers. $10 a month "premium data" charge on top of that is garbage. My gf's Moment gets better data signal at home and she doesnt have the $10 charge. They can take their ETF and Premium Data fees and stick them up their ass
can you please show supporting information on your claim that Sprint will waive the ETF? what I've read on Sprint suggests that although they are increasing the fee, it's still below the $1.99 cap specified in the service agreement. that would mean Sprint doesn't have to waive the ETF at all.
dead78 said:
can you please show supporting information on your claim that Sprint will waive the ETF? what I've read on Sprint suggests that although they are increasing the fee, it's still below the $1.99 cap specified in the service agreement. that would mean Sprint doesn't have to waive the ETF at all.
Click to expand...
Click to collapse
I thought this covered it:
Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of material changes—and may provide you notice of non-material changes—in a manner consistent with this Agreement (see "Providing Notice To Each Other Under The Agreement" section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
dead78 said:
can you please show supporting information on your claim that Sprint will waive the ETF? what I've read on Sprint suggests that although they are increasing the fee, it's still below the $1.99 cap specified in the service agreement. that would mean Sprint doesn't have to waive the ETF at all.
Click to expand...
Click to collapse
can you please show supporting information regarding this supposed 1.99 cap?
i just did a page search on this...
http://shop2.sprint.com/en/legal/legal_terms_privacy_popup.shtml?ECID=vanity:termsandconditions
and its nowhere to be found.
austin420 said:
can you please show supporting information regarding this supposed 1.99 cap?
i just did a page search on this...
http://shop2.sprint.com/en/legal/legal_terms_privacy_popup.shtml?ECID=vanity:termsandconditions
and its nowhere to be found.
Click to expand...
Click to collapse
They're trying to pull that on me right now, I'm on the phone with them.
I went to www.sprint.com/taxesandfees and it in no way mentions the $1.99 ceiling amount.
Darkshneider said:
I thought this covered it:
Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of material changes—and may provide you notice of non-material changes—in a manner consistent with this Agreement (see "Providing Notice To Each Other Under The Agreement" section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
Click to expand...
Click to collapse
The most the change could be is $1.50, I don't see an increase of an administrative fee by that little of an amount (51 cents) being considered a materially adverse change. They may just give it to people so they don't have to deal with them (i.e. for customer service reasons) but I'm pretty sure they can worm out of it contractually if they choose.
I guess I will soon be in what you consider the 1% of Sprint customers. I hit 10 years in January 2012.
dead78 said:
The most the change could be is $1.50, I don't see an increase of an administrative fee by that little of an amount (51 cents) being considered a materially adverse change. They may just give it to people so they don't have to deal with them (i.e. for customer service reasons) but I'm pretty sure they can worm out of it contractually if they choose.
Click to expand...
Click to collapse
That increase is absolutely considered material.
austin420 said:
Gold star for your dad then I guess? I'm guessing you get his yearly upgrade then? Cuz its only on one line...
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Nope I let him keep the yearly upgrade for him self because he messes up his phone often
I buy my phone on one year contract so that's how I'll buy my within
Sent from my SPH-D700 using XDA Premium App
dead78 said:
The most the change could be is $1.50, I don't see an increase of an administrative fee by that little of an amount (51 cents) being considered a materially adverse change. They may just give it to people so they don't have to deal with them (i.e. for customer service reasons) but I'm pretty sure they can worm out of it contractually if they choose.
Click to expand...
Click to collapse
so what your trying to say is you cant find any info on the 1.99 cap you were talking about.
are you new to sprint, or just xda, because this happens about once a year. i was just making the yearly announcement.
here is last years...
http://www.fatwallet.com/forums/hot-deals/974336/
and the year before...
http://www.bgr.com/2009/02/06/sprint-etf-free-cancellations-extended-through-march-15/
or here...
http://gizmodo.com/5134918/get-out-of-your-sprint-contract-etf-free-until-the-end-of-the-month
i dont mean to be a ****, i swear, just dont try touting false info;