Hey I put up a post and no one seems to be able to help me curious if you can:
I put a 32gb micro sd card class 2 sandisk into a samsung focus and it is now stuck on 15mb memory (not a new problem to this forums).
Everyone's solution on this forum is to reset the phone and start over, however its been a month now and no single reset has changed the phone from 15mb back to 8gb. There are no at&t apps either the phone is bare and can only make calls pretty much.
I have done both resets in many combinations of plugged and not plugged in. I have done the 3 button reset and the menu reset. Any suggestions would be greatly apreciated?
you never did mention if you took the card out...
well the card is out now, i originally tried to reformat every which way with the card in now it is removed. Any other questions that might help? any suggestions?
Would jailbreaking the phone help reset it? can it be jailbreaked in that state? and how the hell do you jailbreak ha?
well now that the card is out do the vol down, camera, power format....
i have done that alot and no result. Am i missing something about reseting?
I have done the 3 button format, about menu format, and also long press on the power button. I have done these in many combinations to no avail.
Is the phone complete garbage? Can i get it replaced by samsung?
Your phone is toast. This is what happened to me when I tried using a 32GB Class 2 Sandisk card. If you bought yours from AT&T or whatever, you should be able to walk in, show them the phone is bricked, and get a replacement. I'm not sure how it will play out if you bought it through other means.
what about buying a new one and returning few days later the broken one, will they know its a different phone?
I'm not sure, but why wouldn't you bring it in? You should be reasonably covered, support-wise. They have no way of knowing that you used a card.
neibl said:
what about buying a new one and returning few days later the broken one, will they know its a different phone?
Click to expand...
Click to collapse
yes they track the phones by the s/n and the imei.
i would bring the phone in, but i bought it through 3rd party dealer and i got my money back for the phone, but still have the broken phone and it would be great to fix it and have it for free.
Any way to get phone replaced by at&t? even if i have to pay does that kind of service exist?
Related
Hi guys
I got a wired problem today that my T-mobile HD2 cannot find my microSD after one soft reset.
This is the first time I met this problem and I tried soft reset several times but still had the same problem. But if I take the card out and put it back after booting, the card does show up for a minute and then drops off again, any ideas? During that short time, I actually can access and use the program on my card and the system does show the right information for recognition.
I am quite sure the content of the card is fine since I can read and write in my laptop with adaptor.
Anyone got the same problem and konw the fix? All help appreciated.
P.S. I use a SanDisk 8GB microSD, not the one in package......
after struggling for nearly two days, I finally got the fix. Actually it is due to the bad sectors in my card. Although, the general read and write is not affect with PC, about may recognize by HD2 and reject by HD2. After a soft recovery for bad sectors, it is OK now without affecting the data on my card.
Titicaca said:
Hi guys
I got a wired problem today that my T-mobile HD2 cannot find my microSD after one soft reset.
This is the first time I met this problem and I tried soft reset several times but still had the same problem. But if I take the card out and put it back after booting, the card does show up for a minute and then drops off again, any ideas? During that short time, I actually can access and use the program on my card and the system does show the right information for recognition.
I am quite sure the content of the card is fine since I can read and write in my laptop with adaptor.
Anyone got the same problem and konw the fix? All help appreciated.
P.S. I use a SanDisk 8GB microSD, not the one in package......
Click to expand...
Click to collapse
First, have you tried a different card? I realize that since it worked with the adapter on your laptop that the card is probably fine, but I'm just suggesting what a TMo assistant would ask.
Second, have you recently flashed a new ROM and if so, did you hard-reset after the first boot? If so, I would recommend two things (1)Task 29 before installing a new ROM and (2) find a different ROM.
Third, assuming you are under warranty (stock ROM, no HSPL), I would definitely get with the TMo support desk and let them know whats going on. You may qualify for a new phone. Mine came in 3 days and I was able to keep my old one until it arrived. It only cost me $19.99 for express shipping and handling.
Snarksneeze said:
First, have you tried a different card? I realize that since it worked with the adapter on your laptop that the card is probably fine, but I'm just suggesting what a TMo assistant would ask.
Second, have you recently flashed a new ROM and if so, did you hard-reset after the first boot? If so, I would recommend two things (1)Task 29 before installing a new ROM and (2) find a different ROM.
Third, assuming you are under warranty (stock ROM, no HSPL), I would definitely get with the TMo support desk and let them know whats going on. You may qualify for a new phone. Mine came in 3 days and I was able to keep my old one until it arrived. It only cost me $19.99 for express shipping and handling.
Click to expand...
Click to collapse
Thank you! I finally got it back.
I made the mistake of popping the memory card out while it was turned on. I figured it wouldn't be a huge deal and I could reboot the phone after putting it back in. Well needless to say I was wrong. It's pretty much a factory reset phone now and doesn't recognize the sd card.
It even says the total storage available is 15.73 MB. I just did a factory reset from the about menu and the same thing. Not sure what to make of this, but will report back if I can get it going again.
ryotgz said:
I made the mistake of popping the memory card out while it was turned on. I figured it wouldn't be a huge deal and I could reboot the phone after putting it back in. Well needless to say I was wrong. It's pretty much a factory reset phone now and doesn't recognize the sd card.
It even says the total storage available is 15.73 MB. I just did a factory reset from the about menu and the same thing. Not sure what to make of this, but will report back if I can get it going again.
Click to expand...
Click to collapse
Might try the "Volume down" key;camera and power button at same time..... this might be a more dramatic "Hard reset" Keep us informed....
pigue said:
Might try the "Volume down" key;camera and power button at same time..... this might be a more dramatic "Hard reset" Keep us informed....
Click to expand...
Click to collapse
I saw that in the quick start guide right before you posted it. I tried it with the memory card inserted and no luck. I tried it without the memory and it worked. Then I had to do it again after inserting the memory card and I'm back to 22.15GB. Selecting "reset phone" from the about menu did not work with the memory in OR out. So yes, that method must be a little more "dramatic".
Moral of the story: Do like the instructions say, Do NOT remove the memory card while it's turned on or turn it on without it in the phone. I guess there's always one person who has to figure this out for everyone else
I still think it's weird it reported 15.73MB of total storage...
Thanks for the lesson!
Glad I could take one for the team. Now to get everything reinstalled and setup
ryotgz said:
I saw that in the quick start guide right before you posted it. I tried it with the memory card inserted and no luck. I tried it without the memory and it worked. Then I had to do it again after inserting the memory card and I'm back to 22.15GB. Selecting "reset phone" from the about menu did not work with the memory in OR out. So yes, that method must be a little more "dramatic".
Moral of the story: Do like the instructions say, Do NOT remove the memory card while it's turned on or turn it on without it in the phone. I guess there's always one person who has to figure this out for everyone else
I still think it's weird it reported 15.73MB of total storage...
Click to expand...
Click to collapse
So is that key combination (volume down key, camera and power button) a hard reset?
Just want to know so I can add it to the wiki
the_scotsman said:
So is that key combination (volume down key, camera and power button) a hard reset?
Just want to know so I can add it to the wiki
Click to expand...
Click to collapse
Yes, that's correct.
Well I did a soft reset with the sd still in and never removed. Back to 15.73 MB total storage and no settings or apps saved. This appears to be why AT&T says not to use an SD card yet...
I too suffered total memory loss by powering down the phone. only hard reset worked.
Also, when I followed the quick setup guide first time I got " (Download Screen!) Don't turn off may take up to 10 minutes."
I let it run for 30 before finding more specific directions on AT&T forums.
http://www.wireless.att.com/support/tutorials.do?tutorialsCategory=Getting+Started&tutorialId=877530&deviceId=12630
thanks for advice and link
Not only is my 16GB not cooperating with the phone/OS, it is not detected by the PC, can't even reformat it. Any suggestions on force detection/formating? Other wise I have to hope for a update to allow my memory to work. The phone is still able to reformat the flash, gives me around 22.8GB available storage. But if it shuts down it deletes everything, goes to about 15GB available storage.
*Also, Netflix, Youtube, Zune all had errors after first hard reset with the memory inserted. Would't play video.
Apparently the same issue here learning the hard way as well. Ordered a Transcend 8gb microSDHC class 6 card from Amazon (excellent reviews) to have in time for the Windows Phone 7 launch.
Purchased my Samsung Focus yesterday at 9am sharp when they opened the doors, installed the card in the phone before we did the first power up to ensure I wouldn't have to set up things twice (doing a reset or hard reset), not reading the instructions we went on to setup everything including my live account, Facebook, e-mail accounts (exchange, gmail), and downloading apps from the marketplace. Only at lunch 4 hours late I discover under settings, about phone I only have 7.46gb of storage space (meaning the card wasn't setup).
Read the manual at this point and did the full hard reset (volume -, camera, power button) which prompted me to hit the windows key twice to perform hard format / reset. Phone booted with the welcome screen and all the prompts again, went to check under settings, about phone and saw to my relief 14.46gb of storage space meanings all was well. Started reloading everything, set up everything, installed a ton of apps and got everything pretty good. Figured with battery low I would turn the thing off and do a full charge overnight (bad idea).
The simple power down (goodbye! screen) seemed innocent at the time until i decided to boot my phone back up only to have nothing and all my apps missing. Checked settings and about phone only to find 15.36mb of storage or something like that! Ended up doing a reset under the settings followed by a hard format / reset again to bring myself back to a factory welcome screen and 14.46gb of storage under settings about phone.
Since settings back up I'm afraid to power down until we find out the issue behind this. I don't think it's due to "incompatible" microSDHC cards as they are all the same things (class variances) and this card was bought brand new packaged from Amazon (with excellent reviews might I add) so that rules out the Chinese knock off eBay microSD card.
Hopefully we'll see an OTA fix for this or something, my friend "says" he doesn't have any issues with his Sandisk 32gb class 2 microSDHC that he bought at the ATT store with the phone. He "says" he's powered it down multiple times without losing anything or any other weird oddities though I'm not sure he initialized the card before he powered it up and down.
TheMarkness said:
Hopefully we'll see an OTA fix for this or something, my friend "says" he doesn't have any issues with his Sandisk 32gb class 2 microSDHC that he bought at the ATT store with the phone. He "says" he's powered it down multiple times without losing anything or any other weird oddities though I'm not sure he initialized the card before he powered it up and down.
Click to expand...
Click to collapse
I've tried three different cards and all of them give me the same result. After a reset I lose everything and have to hard reset again.
ryotgz said:
I've tried three different cards and all of them give me the same result. After a reset I lose everything and have to hard reset again.
Click to expand...
Click to collapse
All different brands as well? I can strike this Transcend, his is a Sandisk. I'm going to have him power it down with the power button and turn it back on after work today to see if his loses everything. I really hope there is some fix in the works that doesn't require you to shutdown or change something resulting in setting everything back up yet again lol.
TheMarkness said:
All different brands as well? I can strike this Transcend, his is a Sandisk. I'm going to have him power it down with the power button and turn it back on after work today to see if his loses everything. I really hope there is some fix in the works that doesn't require you to shutdown or change something resulting in setting everything back up yet again lol.
Click to expand...
Click to collapse
Two of them are A-data and the other is a kingston.
ryotgz said:
Two of them are A-data and the other is a kingston.
Click to expand...
Click to collapse
Well just had my friend call me back after getting ATT to add back his messaging plan (the turned off his text messaging, explains why he wasn't replying to texts lol). After making the changes on his account he had to turn the phone off and back on, no issues came right back up with all his goodies, reading about 40gb of storage (he bought a 32gb class 2 SanDisk right there at the ATT store).
So apparently these things are very very picky with cards? idk.
AT&T rep had me walk through the setup at the store when I bought it. I didn't have the microsd card with me so I installed it when I got home (Kingston 16 GB Class 4). After powering on the phone it didn't see the card. I completed a reset in the Settings and About. After the it worked. I never completed a full hard reset (volume -, camera, power button). I have turned it off and on several times. Wonder if that is anything?? Just need to complete the reset and not the full reset. Also mine was brand new too.
TheMarkness said:
All different brands as well? I can strike this Transcend, his is a Sandisk. I'm going to have him power it down with the power button and turn it back on after work today to see if his loses everything. I really hope there is some fix in the works that doesn't require you to shutdown or change something resulting in setting everything back up yet again lol.
Click to expand...
Click to collapse
I'm sure we will all lose everything in conjunction with the fix, whatever it is. Small price to pay to have our phones working 100% as we want them.
Well my friends Focus with the Sandisk 32Gb class 2 card he got from the ATT store just went blank. He said he phone locked up on him, upon restart he said everything was gone (all 25gb of synced music!).
So honestly I say listen to Microsoft and go no SD card until there is a fix/patch along with a compatible card list.
Update: friend powered off the phone and reseated his micro sd card and it seems all is well now though his contacts are missing information like its not updating or populating right. His phone did show "15mb" under storage when it was blanked like everyone else.
Update 2: looks like it unlinked all his contacts from Google and Facebook, strange strange. Not worth the storage space to me if its hit or miss right now, works one minute then boom your reseating your sd card and fiddling.
hello all,
last week I bought the samsung focus from the US. (i am from Austria by the way..) and the first 3 days were absolute great and I was happy about my new samsung. but on the 4th day the phone shut down all the time, I cant stop it.
now when I start the phone I can only see "Samsung" and dark colour. this picture belongs to hours and hours. nothing happens.
I don't know what I can do, I have already tried it with the "hard reset" and a "micro SD" because I have heared that this 2 options can help.
But it doesnt work
Can anybody help me with this problem?
or knows anybody when there will be a new update?
I am going crazy because of this situation....
thanks for all your help!
tussi1 said:
hello all,
last week I bought the samsung focus from the US. (i am from Austria by the way..) and the first 3 days were absolute great and I was happy about my new samsung. but on the 4th day the phone shut down all the time, I cant stop it.
now when I start the phone I can only see "Samsung" and dark colour. this picture belongs to hours and hours. nothing happens.
I don't know what I can do, I have already tried it with the "hard reset" and a "micro SD" because I have heared that this 2 options can help.
But it doesnt work
Can anybody help me with this problem?
or knows anybody when there will be a new update?
I am going crazy because of this situation....
thanks for all your help!
Click to expand...
Click to collapse
Did you have a microSD card installed in the phone before the phone started rebooting?
Tussi1 - it's me again.. forgotten the password...
thanks for your comment!!
When I get the phone without microSD and I have started it without it. and everything works well the first 2-3 days.
I bought the mircoSD when I saw that I can't start the phone anymore. Because I read a lot that such a microSD can help when you this problem with samsung focus. I bought 2 different types (different GB's) but nothing works.
It was a 4 GB sanDisk and a 8 GB kingstonDisk. Both doesn't work!
As I already wrote there is only the SAMSUNG design on the dark display...
do you think I need a other microSD for rebooting it?
thanks!!!
tussi_1 said:
thanks for your comment!!
When I get the phone without microSD and I have started it without it. and everything works well the first 2-3 days.
I bought the mircoSD when I saw that I can't start the phone anymore. Because I read a lot that such a microSD can help when you this problem with samsung focus. I bought 2 different types (different GB's) but nothing works.
It was a 4 GB sanDisk and a 8 GB kingstonDisk. Both doesn't work!
As I already wrote there is only the SAMSUNG design on the dark display...
do you think I need a other microSD for rebooting it?
thanks!!!
Click to expand...
Click to collapse
At this point I would just take it back and exchange it. Sounds like more work than it's worth dealing with.
Did you format the SD card?
I realize you can't get past the boot screen currently but WP7 is notorious for SD card incompatibility.
Also, have you attempted to boot the phone while connected to a PC?
If these attempts fail, a return may be your only option but how feasible is it to return a phone to the US from Austria?
I believe you need to remove the SD Cards and do a complete reformat. I ran into the same issue after using an incompatible SD Card. Pull the Card, Turn OFF the phone by holding Power Button when NOT connected to power. Hold down Volume Down, Power button, and Camera button whilst the phone is off. That will make it turn on and ask if you want to format.
I believe that was it. Anyone know different?
I travel quite often so I have to power my phone off and on frequently. Today when I landed in the Philippines and powered my phone on the phone reset itself with what appears to be a hard reset. Everything is new. I have to reconfigure my email and such. All of my photos are gone etc. When I re synched over the air with Windows live, My contacts returned as expected, but then I had to turn off my phone for the next flight and the phone reset itself the next time it was powered on. I seems that every time I power the phone back on it is hard resetting? Any ideas? This is a huge pain obviously and I am really mad about losing my text messages and saved photos, not to mention the pain of re applying apps and such.
FYI, I have no MicroSD in the drive.
i got the same with my samsung focus idk whats with that. but you applied that you dont have a sd card an i have a 8gb sd in mines and they said thats probably why mines reset but i believe the update that came out yesterday should help with the stabiliby of the software.
Official Update left microsoft: March 24, 2011
(NO OFFICIAL DATE YET ON WHEN INDIVUAL PHONE COMPANIES WILL SEND THEM OUT)
What I had originally thought was a problem only on powerup now seems to be a general memory problem. The phone now no longer maintains call logs and will not completely sync claiming it does not have enough memory. Error Code: 80070070. It wants me to free up memory by deleting items which it deleted itself on powerup.
I also cannot sync to Zune anymore to reload any apps or such. Very strange. Unfortunately I think that this will end up being exchanged at att wireless which will probably result in my being given a refurb. I LOVE my Focus. It has been hard to watch it die over the last week.
Paolo01 said:
What I had originally thought was a problem only on powerup now seems to be a general memory problem. The phone now no longer maintains call logs and will not completely sync claiming it does not have enough memory. Error Code: 80070070. It wants me to free up memory by deleting items which it deleted itself on powerup.
I also cannot sync to Zune anymore to reload any apps or such. Very strange. Unfortunately I think that this will end up being exchanged at att wireless which will probably result in my being given a refurb. I LOVE my Focus. It has been hard to watch it die over the last week.
Click to expand...
Click to collapse
Try do a hard reset and see what happens. What's your total stoage available?
foxbat121 said:
Try do a hard reset and see what happens. What's your total stoage available?
Click to expand...
Click to collapse
I have hard reset. Despite that there is only 0.60 MB available. Again, there is no MicroSD inserted, nor has there been.
Seems the user storange space is gone?
Paolo01 said:
I have hard reset. Despite that there is only 0.60 MB available. Again, there is no MicroSD inserted, nor has there been.
Click to expand...
Click to collapse
There are 3 different ways to hard reset/format the phone. Try all of them until you see the all 8GB back. I know I have to format 2 or 3 times when mine suffered the exact same problem (I blame the microSD card). Since you don't have any SD card, it seems this is an Focus issue regardless microSD or not.
I had an HTC HD 7 that did the same thing. It would reboot and it would be back to factory settings. I was lucky enough that a ROM was available so I re-flashed the phone and everything worked perfect. I think you will be hard pressed to find an available ROM for the Focus, so best to exchange it for a new one.
I called att tech support and they did the standard walk me through troubleshooting. I did a software hard reset and a hardware hard reset (Camera button, volume down and power) In the end after resetting the phone froze on the Samsung boot screen. They sent me to an att wireless store to try a new battery. In the end att warranty services declared that the phone was dead and is mailing me a new (refurb) phone. Bummer. I loved my phone, but something killed it that I cannot identify. That calls for a little concern, but I'll chalk this up as a one time if the new phone has no issues.
Hate to break it to you but me (along with many others) have had this problem with the Focus where it just gets stuck on the Samsung boot screen.
Unfortunately, the cause is still unknown so it can affect basically anyone. And there is no fix for it yet (besides an exchange) so people outside the US who own the Focus are simply out of luck.
UzEE said:
so people outside the US who own the Focus are simply out of luck.
Click to expand...
Click to collapse
I'd strongly recommend against ppl purchase Samsung phones that they can't get warranty service locally. Samsung Phone's build quality is lousy. Your chances of need the warranty service is very high. I owned 5 Samsung phones, half of them had problems. Some I just live with them (like the broken GPS on my Captivate). Some I have to swap it out with AT&T warranty services (one with known antenna separation issue and one with a broken chagre port after a few months, also a known issue for that phone).
Pretty much anytime I try to use YouTube, or play a game, or just do almost anything except Phone/Text/Internet... my phone will stop what it is doing a do a full reboot. It's really getting on my nerves now.
There are some other forum discussions out there on this, but they are all with Android devices in which people have rooted their phone and messed something up themselves. For a completely stock, non jacked around Focus... does anyone have any idea what is causing this?
Does this just sound like a defect Samsung will have to deal with directly?
I had and HTC HD7 that did that (re-boot) constantly. I was lucky enough to flash it with a clean rom and everything worked perfect.
Unfortunately there are no roms for the Focus, so take it back for exchange/refund or some kind of swap under warranty.
This problem happens to me, but that's only because I have a 32 GB SD card in. Are you sure you didn't put an SD card in your Focus?
No SD card for me. I really don't have a lot of music or pictures on my phone so the stock memory is fine with me. It stopped doing it this last weekend so I may have lucked out.
I actually swapped my old Captivate with someone back in December yo get this phone, so getting it exchanged or using the warranty is probably not an option. Ugh.
Wow, so I replied too soon. It's doing it again while I'm trying to use Netflix. AARRRRRRR
LS1Jabroni said:
No SD card for me. I really don't have a lot of music or pictures on my phone so the stock memory is fine with me. It stopped doing it this last weekend so I may have lucked out.
I actually swapped my old Captivate with someone back in December yo get this phone, so getting it exchanged or using the warranty is probably not an option. Ugh.
Click to expand...
Click to collapse
With no intent to offend, are you sure there is no card installed in the MicroSD slot under the back cover? You have actually taken off the back cover and looked at the empty SD card slot? I ask because you say you swapped someone for it, so maybe they installed the card before you got it.
If not, have you tried a hard reset?
Ya.... try doing the three finger reset if you already haven't done so. And yes, check that memory slot. Who knows even if they put a 4GB card in there, it still might not be working properly.
No offense taken! I just confirmed there is no memory card inside.
Won't the 3 finger reset automatically format my phone? Do I need to sync with my Zune before I do this to ensure all of my pictures and internal data isn't lost?
yes, sync with zune to save your photos and videos, Windows Live will save your calendar settings and contacts, and you'll have to reinstall your apps. You will lose any saved text conversations.
So my phone reset this weekend after trying to take a picture, and is now executing an infinite reboot cycle on the Samsung logo. I can't even do the 3 finger salute to re-format and start from scratch! No SD card fyi.
Has anyone tried sending their phone back to Samsung Repair center. Since the phone hasn't even been out for a year they said it would most likely be covered under manufacturers warranty, however they said I would need to provide a receipt, but since it was a gift from a family member all I have is the original box. They didn't keep the receipt (it was purchased online).
Just curious if someone else has had a similar issue. I figured taking it to an AT&T store will do me no good since Managers bonuses are directly tied to any replacements or damaged goods they take back if it wasn't purchased in their store.
did you guys figure out a solution to this? my phone keeps restarting now... at least 20 times a day!!! this is ridiculuous!! i bought this one last november and i'm pretty sure it's too late to complain.
what did you guys end up doing?
I am sorry to tell you this, but I had to buy a new phone. I discovered that one of the three golden battery contacts was bent. Tried everyone with no luck.
Sent from my SAMSUNG-SGH-I997 using XDA App
You should go warranty.