so, i recently received a replacement Evo from the repair center, and not even a full week later, my screen shatters from a 2ft fall . I left my evo on my lap, and rushed out of my car and completely forgot i had placed my evo on my lap. Well hearing my phone smack the road was a quick reminder of it. Lucky Damaged screens are covered under free replacement from the sprint repair center. Sprint use to never replace damaged phone with out having to pay the deductible. is this new, or have i just been dealing with the wrong people? attacheted is a picture of my evo. by the way, although the screen is shattered, it is 100% fully functional .
I just went threw the EXACT same thing on Friday pretty much. The FIRST time my EVO ever fell (about 2~3 feet) it shattered the screen.
I stuck my EVO in my hoodie pocket in my garage and the rubber case had hung up on the materiel so it didn't get all the way in my pocket. I let go thinking it was all the way in my pocket (was in a rush to get somewhere) and it hit the concrete floor face down.
The outside screen was 100% ok but the inner screen, the one that actually lights up was shattered.
I took it to my local sprint store which was only 3 blocks away and asked about a replacement expecting to pay the $100.00 dollar deductible. I was informed there was NO deductible and that Sprint had changed the policy a couple months ago with regards to replacing the broken screens. I asked why the change, because so many have broken? The store manager said yep, pretty much. Easier to just replacement them then deal with pissed off customers and potential law suits over something that breaks SO easy.
Anyway they were out of Novatech screens so they sent me over to a Corporate store. Took about two hours to get it fixed. They replaced the WHOLE front and even gave me the old one back because I had a Zagg protector on it. They told me to go to Zagg.com and claim a warranty on it which I did, should be here within a week!
same here, i walked in thinking they weren't going to cover it. I myself use to cause a stink when they wouldn't cover cracked screens. makes things a lot easier when sprint actually works with you. now my replacement is on its way, should be there tomorrow. i really am considering buying the otter box.
But in the long run, seems as though MOST people end up paying more into insurance than they actually get out of it
I absolutely agree, you end up paying $100 just to get a used phone. I just checked ##786# my phone was initially activated 7/1510
Sent from my PC36100 using XDA App
You even had a screen protector and it still cracked?
I've got to watch mine more carefully. I bought the Sprint screen protector for mine. Even after countless drops no cracks yet. But i can see a couple cracks on screen protector but not on screen itself.
Yay for insurance, even-though many would pay more into insurance than they get, at least there is a sense of protection.
Yup, that is one of the sprint sold protectors, it helps with scratches... Thats about it. Yes, if you love your evo, be careful haha
Sent from my PC36100 using XDA App
AtiRadeon1 said:
You even had a screen protector and it still cracked?
I've got to watch mine more carefully. I bought the Sprint screen protector for mine. Even after countless drops no cracks yet. But i can see a couple cracks on screen protector but not on screen itself.
Yay for insurance, even-though many would pay more into insurance than they get, at least there is a sense of protection.
Click to expand...
Click to collapse
A screen protector is not going to prevent your glass from shattering....lol
nomadicthoughts said:
But in the long run, seems as though MOST people end up paying more into insurance than they actually get out of it
Click to expand...
Click to collapse
Same problem with my homeowners and car insurance.
One thing I realized about insurance....you only need it when you dont have it.
Related
Just realized today that there is some dirt under the glass screen on the top left corner. When the screen is on, it is hard to notice. But since I plan on selling this phone to get my next one during the summer, I want this thing to be mint.
Do you know if Sprint will replace my entire phone or will they just replace the display in-store? I hope it's the latter...
BTW, any chance of getting a White EVO replacement?
If you have insurance on your phone the repair will be free for sure and if you bring it to a device and repair store they will replace the screen and not the whole phone. Costs less for the screen thsn it does for the while phone. Make sure you ask first because if they don't have a replacement screen they would swap the phone.
I take it by swapping the phone, I'd be getting a refurb?!
akarol said:
I take it by swapping the phone, I'd be getting a refurb?!
Click to expand...
Click to collapse
not sure of they are still swapping returns with new ones or not
You would be getting a refurb almost for sure. Its been out long enough fit sprint to have a stockpile of refurbs laying around. Thats how it is at the s&r store where I live.
Can you request just a screen replacement because ver 4 hardware would be annoying.
Take it to your nearest corporate store and they will replace the screen. My third one is the charm...first two got dust under the glass. I think they are more willing to do it if you have TEP, however.
Just ask. The service store will tell you wyat their policy is. Screen replacements are cheaper than whole phones. Just ask. If they say that they have replace just tell them that won't work. Then go back in a couple weeks and check again. They will do a screen replacement if you ask and be patient.
Sent from my PC36100 using XDA App
dropped my phone from like 3 feet and this is what happened. luckily there is a place here in sac that can replace the glass for $100. i called in and they have the part. hopefully its legit.
saw the same thing happen last night. Kid told me today that sprint insurance doesn't cover screens anymore. Said they won't even look at an EVO if the screen is cracked. Is that true?
The Sprint store here doesn't cover glass screens. Best Buy has their insurance policy and they will cover cracked screens though. My friend just dropped his Evo and it cracked the screen, when he had someone repair it they accidentally punctured the LCD with a piece of the broken glass. He now has a fairly dead Evo, but the guy is willing to replace the parts next week when he gets them in.
It honestly is very easy to repair the digitizer and the LCD screen (Depending on which one you need).
I knew fairly nothing about the phone, I did a little research and bought the "Type 1" LCD screen for the HTC Evo. The connector was too small so I did more searching, I eventually found the right screen at GlobalPartsDirect. (Search google).
It has the Wide Connector that you'll need if you have one of the HDW004/3. I personally would open up the back of the phone and check the connector myself, If i were you.
It's an easy fix, only question, do you have the money to buy two from globalpartsdirect (They only ship in multiples). Then you're golden, plus, you'll have an extra LCD screen to repair your phone if it happens again.
alaman68 said:
saw the same thing happen last night. Kid told me today that sprint insurance doesn't cover screens anymore. Said they won't even look at an EVO if the screen is cracked. Is that true?
Click to expand...
Click to collapse
Wait what?? TEP doesn't cover screen glass??
Damn I dropped mine off my lap on concrete from sitting in a car, glass down and not one crack or mark. Got super lucky.
Which place in sac?
Does op not have insurance?
If so take the battery out and report it lost. Your gonna have to pay anyway.
Sent from my PC36100 using XDA Premium App
TEP no longer covers cracks over an inch in length. A small crack can get replaced because it is covered under normal wear.
alaman68 said:
saw the same thing happen last night. Kid told me today that sprint insurance doesn't cover screens anymore. Said they won't even look at an EVO if the screen is cracked. Is that true?
Click to expand...
Click to collapse
SilverStone641 said:
Wait what?? TEP doesn't cover screen glass??
Click to expand...
Click to collapse
No, they won't even look at it. I was told exactly that by the rep of the repair center I went to. "We are not allowed to even touch the phone if the glass is cracked." They will not fix it. I even offered to buy the parts myself and pay for the labor, and that is when I was told they can't even look/touch it.
tke0834 said:
TEP no longer covers cracks over an inch in length. A small crack can get replaced because it is covered under normal wear.
Click to expand...
Click to collapse
Whoever told you that lied to you.
rugedraw said:
No, they won't even look at it. I was told exactly that by the rep of the repair center I went to.
Click to expand...
Click to collapse
So then it's NOT "TOTAL equipment protection" It's more like "Equipment we feel like covering, protection"
SilverStone641 said:
So then it's NOT "TOTAL equipment protection" It's more like "Equipment we feel like covering, protection"
Click to expand...
Click to collapse
LOL
10char
error629 said:
Does op not have insurance?
If so take the battery out and report it lost. Your gonna have to pay anyway.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Got to love insurance fraud
Sent from my spaceship!
SilverStone641 said:
So then it's NOT "TOTAL equipment protection" It's more like "Equipment we feel like covering, protection"
Click to expand...
Click to collapse
Well, it's total equipment protection in the same sense that a bumper-to-bumper warranty covers your car. If your car's engine takes a crap on you and your car is under warranty, they will fix it. However, if there is a rock on the road and you go over it with your car and crack the oil pan, all the oil leaks out and then your engine gets seized, you wouldn't really take it to the dealer for a warranty repair, would you?
In that case, you would call your car insurance company which is where Asurion comes in.
Gravity is not Sprint's fault. However, I think they should fix the phone if you are willing to pay for it instead of having to find some 3rd party electronics repair shop to do it. If they did, then maybe people wouldn't be committing insurance fraud like DirtyShroomz mentioned.
See, if I drop my phone now again and I call Asurion, they will replace it and then refuse to give me coverage until a year passes by, since you're only allowed two claims per year. If Sprint would have fixed my phone for $100, I would have given them the $100 instead of Asurion and saved the claim for the day I lose it or damage it beyond repair. I think Sprint is actually losing revenue by turning away repair jobs from phones that fall under the "physical damage" category.
Correct, Sprint's coverage has never been accidental. They used to occasionally cover drops, but spills and water damage have always been out of the question. It's the reason I buy my phones at Best Buy. I don't have to wait for a rebate, and I can get 100% accidental (full submersion included) protection on my phone, with a loaner phone if it needs to be sent out. It's 10 bucks a month, but compared to a new phone it's not bad.
That being said, I don't have it on my Evo as I know how to change out LCD panels now.
Assurion covers it.
I called in Friday about a broken screen(the entire piece of glass was shattered) and I got my brand spankin new Evo on Monday
That screen replacement deal was good while it lasted. Had my TP2 screen replaced under TEP before selling ur on here. Well, actually they ordered me a whole other phone, as they had no screens in stock. Too bad they are so whack about it now.
I've seen official policy posted before. It's anything over an inch is not supposed to be repaired. But what the hell is the difference? 1" vs shattered screen, you still replace the same pieces right?
Sent from my PC36100 using XDA App
I always use a rubber. Its kept my phone in great shape.
Cracked mine a couple weeks ago, called insurance and next day had a brand new 004 not a refurb. I was very happy with that. Also they shiped me a battery ,charger and 8gb memory card but just wanted my phone back in return. Not a bad deal .
You don't have to buy in bulk...I have lcd and digitizers for sale together already. I sold one to.crucial on the forum and a back housing to another member
Sent from my PC36100 using XDA App
I have a broken screen as well. Anyone knows where I can send it in for repairs? I am not that good with small parts so I cannot repair it myself.
This is happening to a lot of people and unfortunately to me too. Just dropped the phone about a feet and the lcd got roasted. Not a single scratch on the phone.
If you look online everywhere it says that this falls under accidental damage and will not be covered. Infact dell official forums has a post by rep where they mention this.
Was prepared to shell out money for buying the screen glass combo from the UK website, however I still called dell support to try my luck. To my surprise they offered to ship in an exchange unit. So waiting to get my new phone .
asahay said:
This is happening to a lot of people and unfortunately to me too. Just dropped the phone about a feet and the lcd got roasted. Not a single scratch on the phone.
If you look online everywhere it says that this falls under accidental damage and will not be covered. Infact dell official forums has a post by rep where they mention this.
Was prepared to shell out money for buying the screen glass combo from the UK website, however I still called dell support to try my luck. To my surprise they offered to ship in an exchange unit. So waiting to get my new phone .
Click to expand...
Click to collapse
How long have you had your phone for? This method may not work for people who are out of warranty.
I bought the streak in january and the underlying assumption in the post was that you are still under warranty. Should have made that clear though
I actually just got my replacement for just that. Looked the lcd was leaking around the edges. Glass was fine. I dropped it just a few feet while the Sreak was in its Otterbox and it landed flat on its back. Not a scratch. Worked fine for the rest of the day, then when I woke it up the next day, it was pooched. It was only 2 months old. Called up Dell mobility and they shipped out a replacement, no charge.
Same thing happened to me but it was already my second streak. Dropped in otterbox so not one scratch anywhere. Told dell it happened mysteriously overnight while charging. At first she said the best they could do was an "out of warranty replacement" for $230!!!!!! Uhhh no thanks.. The $80 screens on ebay look more appealing for some reason... But that wasn't the case for me. She said "thats what my supervisor said". So I asked to speak with him, after 10 mins on hold she comes back and tells me they are just going to send a replacement. WOOOOOOT!!
Order was placed on the 18th at 5pm and it arrived THE NEXT DAY 19th! I'm really happy
I hope I'm never going to have to do this. My Streak's lcd started to bleed on the edges but went away slowly after approximately a month.
bricked_tab said:
I hope I'm never going to have to do this. My Streak's lcd started to bleed on the edges but went away slowly after approximately a month.
Click to expand...
Click to collapse
funny how that works, mine has this problem and the longer it sits the less of a problem I have. This would be the 3rd time I would have to replace it and I figured i would just wait and see what happens. It seems to be self healing.
It's annoying as hell when you can't read texts on the edge of the screen. It's probably my fault- I repeatedly applied and reapplied a Zagg lcd shield then forced a silicon case on it.
My phone has also fallen on a wooden surface just recently, about a feet. I think the Otterbox Commuter case did it's job. Thank goodness the bleeding didn't come back nor the glass shatter. Fingers crossed this fragile phone lasts a long time.
Just a word of caution when changing covers. Do not press to hard on the screen when pushing the cover on. I know have a cracked screen and absolutely heart broken. So to that end, anyone suggest any good insurance companies in the UK?
Sent from my GT-N7000 using XDA App
Sorry to hear man. I would cry hard. Hope you find some help
From the giant: Galaxy Note
ah that's sad news sorry to hear that
I don't know if you are in the UK but if you are then many bank accounts give free insurance for phones, etc.that option might be there in other countries too.but you need the right type of bank account for that.my bank account gives me free travel insurance, break down cover for my car and phone insurance among other things.a lot cheaper than getting these separately.
Cracked screen
I dropped min today from 20cm height and first 5 minutes later it cracked in 2 pieces so I feel your pain. I checked what the spare part costs, and it was 285 euro's for the AMOLED+Glass apparently it is glued together so everything has to be replaced, and then you need to add the work costs. So it probably will be cheaper to buy a used one and sell yours for parts
Just broke my screen the other day. Getting out of my car, note was between me and car door. Didnt end well. 250 for lcd combo on ebay.
It reminds me of my first scratch on my vehicle, dont want to touch it.
GALAXY NOTE
XXRay said:
I dropped min today from 20cm height and first 5 minutes later it cracked in 2 pieces so I feel your pain. I checked what the spare part costs, and it was 285 euro's for the AMOLED+Glass apparently it is glued together so everything has to be replaced, and then you need to add the work costs. So it probably will be cheaper to buy a used one and sell yours for parts
Click to expand...
Click to collapse
No, this is wrong. Manufacturers lie about only way to replace glass+display. I broke the Galaxy S screen, and at samsung service they told me to replace everything, and that I have no chance to replace only screen. But I decided to try replace it by my self. I buy glass for Galaxy S on ebay for 9$. Then, using guitar pick I removed shards of glass. Then pasted on the sides of the glass with glue. And that's it! Fits perfectly. Works even better than before.
Yeah I need to upgrade current account to get it...don't have a problem doing it but was just unsure how long it will be before I can claim. But I also thought it might take longer to get it repaired than going for a mobile phone specialist insurer...also with the bank insurance..I know a while back my brother claimed and they didn't even ask for his old phone that was easily repaired!
Also just like to add...I really didn't apply that much pressure to the screen been, nursing this baby. So be careful. Wouldn't wish it on anyone to go through the pain I am.
Sent from my Cracked GT-N7000 using XDA App
intruda119 said:
Just broke my screen the other day. Getting out of my car, note was between me and car door. Didnt end well. 250 for lcd combo on ebay.
It reminds me of my first scratch on my vehicle, dont want to touch it.
GALAXY NOTE
Click to expand...
Click to collapse
Same happened to me but the screen didn't get one scratch. The only thing it got was two tiny marks on the frame.
Yes, i'm extremely lucky.
Mart_Bud said:
Just a word of caution when changing covers. Do not press to hard on the screen when pushing the cover on. I know have a cracked screen and absolutely heart broken. So to that end, anyone suggest any good insurance companies in the UK?
Sent from my GT-N7000 using XDA App
Click to expand...
Click to collapse
Getting and claiming phone insurance after your phone is broken is fraud!
Either insure your phone beforehand, or deal with the consequences of not doing so, but don't break the law, and put the premiums up for people who had more foresight than you!
Regards,
Dave
Sent from my GT-N7000 using Tapatalk
"Either insure your phone beforehand, or deal with the consequences of not doing so, but don't break the law, and put the premiums up for people who had more foresight than you!"
I think also like you !!!
;-)
I would strongly suggest you did not claim for it after the event as this is a criminal offence.
You may however, wish to check if your household (contents) insurance covers such damage and/or if your credit card covers accidental damage if you used it.
Insurance
anonymous572 said:
No, this is wrong. Manufacturers lie about only way to replace glass+display. I broke the Galaxy S screen, and at samsung service they told me to replace everything, and that I have no chance to replace only screen. But I decided to try replace it by my self. I buy glass for Galaxy S on ebay for 9$. Then, using guitar pick I removed shards of glass. Then pasted on the sides of the glass with glue. And that's it! Fits perfectly. Works even better than before.
Click to expand...
Click to collapse
You can go to most shops and get your Galaxy S fixed for 90-100 euro where they only switch the glass but with the Note you can't find anyone, only to replace the whole thing. I have an insurance but was not sure if I was going to use it because it is my 2 device in 1 year that went busted. But it is painful to be remembered every time I turn it on so I will find out what the costs is going to be and use my insurance. I guess not using the insurance when you have it is to commit fraud
So yesterday while driving home, I looked over at my phone that was sitting on the passenger seat and noticed the back was cracked. I have no idea how it happened, since the phone was not dropped, and I am very careful with it. It is in a case as well. The main damage is right where the back glass meets the camera glass. Not sure if this is a weak spot. The break spiderwebbed across the entire back. I called Samsung and they sent me a label to ship it in for repair. I do not have any type of insurance on the phone. I thought it was pretty cool of them to pay for the shipping to have the repair done. I was quoted a price of $70.31 for the replacement of the back glass. I feel like this is an odd price. I sent it in this morning and will have to wait and see what they say. I think this phone is even more fragile than it looks. I will update once they contact me.
I'm not sure how I'd be able to tell if mine was cracked, with the case on... after all, the case is covering it. Do you have a clear case?
rcobourn said:
I'm not sure how I'd be able to tell if mine was cracked, with the case on... after all, the case is covering it. Do you have a clear case?
Click to expand...
Click to collapse
The case I had on yesterday has one large cutout on the back so I was able to see it. You are right, with other case that have individual cutouts, I would not be able to tell it was cracked.
The charge probably includes labor cost which would be the bulk of the price.
So I got an email yesterday from Samsung, the cost was correct at 70.31. Pretty good considering they pay for shipping both ways. Now I just have to wait for the repair to get done, and the phone shipped back.