Honestly, I'm more than dissapointed! I waited more than 3 weeks for the Streak from Dell, and when it finally arrived, the internal box WAS EMPTY!
I'm calling Dell's customer support AS I type this, and 25 minutes later, after giving all my details to 2 different foreign reps, they still do not tell me anything about this!
When mine came, the micro SD card was missing. I called Dell and they did not give me any hassle at all, they shipped me a replacement - no problem.
Well, after speaking almost an hour over the phone, they seem to be sending me the phone for real next week... I'm wondering how they're sending it in less than 7 days while my original order took almost a month...
Ouch. Thats a bummer. I would get on dell's butt about this issue. I know the feeling believe me.
Lol! Wow sorry that happened to u, but that thats perhaps the funniest thing ive heard in a while. I would argue for dell to throw in something like accessories. Worth a shot.
Somebody in a warehouse somewhere got themselves a free Streak, it happens.
I actually can't believe it. I thought this only happens in my own country, not in the US. Ok, call me naive now and you'll be right...
It has happened to me countless times... In one job I used to be in charge of cell phone and smartphone distribution for my company workforce. I would need a replacement or a new phone once or twice a week. Every once in a while I would get a box with nothing in it. I would have to call tmobile, att, and ups to complain. I used to be very friendly with the theft prevention guy at my local UPS plant.
It takes someone .5 seconds to slit the packaging tape, steal, re-tape and put back on the belt.
I haven't seen this yet with computers.. but i have seen articles where people have gotten bricks in ps3 boxes..
That's OK, Best Buy sells the iBrick too, go check
http://www.iphonesavior.com/2009/04...s-large-brick-inside-new-macbook-pro-box.html
and it cost that person $2100 only
ha. i never heard of such a thing happening. someone didnt notice that the shipping was unusually cheap as there was no weight?
Whats even crazier is knowing how easy it would be if someone wanted another product. Just call up the ups/company and say u got bricks. Lol!
Sent from my Dell Streak using Tapatalk
Troute said:
Somebody in a warehouse somewhere got themselves a free Streak, it happens.
Click to expand...
Click to collapse
hahaha, yup
yeah you should call dell and ask for an accessory
Foxhoundep3 said:
hahaha, yup
yeah you should call dell and ask for an accessory
Click to expand...
Click to collapse
Sure, but they don't have anything in stock. 2 weeks for a spare USB cable? Unbelievable! They are still trying to figure out when I'm going to receive my Streak (I hope for real this time)...
Well, 9 days after the "empty delivery", there is no clue about when the device is arriving, shipping, or even produced (if ever). I even escalated the issue, called more than 15 times, chatted, spoke to reps in spanish, english, even offered to speak in russian if that helped, but no luck, no product, no nothing.
This is far beyond a product cancelation. Who will pay for the hours and money spent calling them?
Just UNBELIEVABLE...
alex_herrero said:
Well, 9 days after the "empty delivery", there is no clue about when the device is arriving, shipping, or even produced (if ever). I even escalated the issue, called more than 15 times, chatted, spoke to reps in spanish, english, even offered to speak in russian if that helped, but no luck, no product, no nothing.
This is far beyond a product cancelation. Who will pay for the hours and money spent calling them?
Just UNBELIEVABLE...
Click to expand...
Click to collapse
that sucks dood. I feel bad for you. What really doesn't surprise me is that if you had a business account and an account manager, you probably would have had one in 3 days. They will always fight or push for something to get done to satisfy their clients. But there is no one there for the average consumer.
Have you tried escalating as far as you can go? did you ask to speak to someone in North America?
Believe it or not, i still think the streak is worth the fight. Or why don't you just dispute the charge with your credit card, show them timestamps of when you called and how you tried to get assistance. You might probably have a better chance of getting your money back faster then getting a streak.
I also think that the latest price drops was an indication like the adamo line.. to discount to get rid of remaining supplies and stocks before it gets discontinued.
Krad said:
Have you tried escalating as far as you can go? did you ask to speak to someone in North America?
Believe it or not, i still think the streak is worth the fight. Or why don't you just dispute the charge with your credit card, show them timestamps of when you called and how you tried to get assistance. You might probably have a better chance of getting your money back faster then getting a streak.
I also think that the latest price drops was an indication like the adamo line.. to discount to get rid of remaining supplies and stocks before it gets discontinued.
Click to expand...
Click to collapse
Thanks for your comments.
I have already escalated, and someone cancelled the order placed by someone from:
Care Resolution Specialist
STREAM Global Services
Click to expand...
Click to collapse
I did speak with many reps from USA, Latin America, and everywhere. My order was placed in the USA site. I don't know what else to do, honestly... I'll try my last chat with Dell...
alex_herrero said:
Thanks for your comments.
I have already escalated, and someone cancelled the order placed by someone from:
I did speak with many reps from USA, Latin America, and everywhere. My order was placed in the USA site. I don't know what else to do, honestly... I'll try my last chat with Dell...
Click to expand...
Click to collapse
call up the business side and tell them you want to start a business account however you have this issue that needs to be resolved first. If that gets resolved asap you will make an account. They will jump through hoops
Krad said:
call up the business side and tell them you want to start a business account however you have this issue that needs to be resolved first. If that gets resolved asap you will make an account. They will jump through hoops
Click to expand...
Click to collapse
Nice one, didn't think of that!
Anyway, I escalated once again. Let's see how the end of the day comes...
Next thing you can try is just call up your credit card company that you used to buy the streak and go through them. They got a department and if not satisfied they do do a good job of helping. Just explain and they should help. At the least you get a credit then you can just go to best buy or order one again through the business side.
Have you filed a claim with the shipping company?
Related
Because my Nexus one had a dead/stuck pixel, I called H.T.C. and requested a repair. I sent it to them, and a few days later they said that they had examined it and determined that I needed to pay for the repair. I asked them why, and they replied that it was scratched and cracked.
Well, when I sent it to them, I had an invisible shield (a full body one, mind you) on it, and there nary a blemish on the screen. I told them this, and after a few days (and a couple more telephone calls), one of their managers had a technician examine it, found that it was fine, and said that they would fix it for free.
I received it on Monday, but didn't touch it until Wednesday because I was busy at work and waiting for the new invisible shield that I had ordered. When I used it, I noticed that they had removed the invisible shield, which I expected, but they hadn't fixed the stuck pixel! (Besides this, I had returned it to them with the original box, which they didn't send back to me)
So I called them last night and requested another repair. The representative asked me if they had charged my account for the shipping, and I answered truthfully that no, they had not charged me at all. I suppose that I am fortunate that they didn't, considering the other things they did. So now I am sending my Nexus One back two weeks after I returned it to them the first time, hoping that they will fix it properly, and without any argument.
HTC never charges you for return shipping. You only have to pay to ship it to them.
I am sorry you are having these troubles!
I successfully swapped my Nexus One due to a dead pixel within 3 days! I made a call on Day one at 11pm and by Day 3 at 8 am I had my replacement phone.
uansari1 said:
HTC never charges you for return shipping. You only have to pay to ship it to them.
Click to expand...
Click to collapse
That's a bit crap, in the UK they email you a pre-paid shipping label.
I live in the U.S.A., and they sent me a prepaid shipping label. I'm just ticked off because I sent it to them, argued with them for four days, and they didn't even fix it, and two weeks later I need to send it right back. Plus it cost me another Invisible Shield.
Swap method is always better, faster, and easier. Plus, you get a new phone. Who doesn't love that?
They said that they couldn't swap it because it was too far (a few weeks) the purchase date. Maybe the person I spoke to didn't know what she was talking about. That's sort of my impression of the support division of the company, though I know I'm probably having an unrepresentative bad experience.
keet said:
They said that they couldn't swap it because it was too far (a few weeks) the purchase date. .
Click to expand...
Click to collapse
I think this is BS from HTC. I swapped my N1 after almost two months. They will put a hold on your credit card; if you can live with that the replacement is much faster than the repair.
I'll consider that if they don't fix it properly this time. I didn't want to swap it because of my engraving and the full-body invisible shield that I put on it, but if they don't fix it this time, I probably won't be willing to trust their repair department again.
I had much better customer service from Apple when I had my iPhone ..I'm getting really annoyed with HTC ...especialy with that multitouch issue..
I have a question. Did they release $28 after you got your 'repaired' phone?
bobdude5 said:
I had much better customer service from Apple when I had my iPhone ..I'm getting really annoyed with HTC ...especialy with that multitouch issue..
Click to expand...
Click to collapse
I had a dead easy time with apple and my wife's 3G and her 3GS ... you walk in with the broken phone, they demand £150 (ish) for the repair which is always your fault. They then do an estimate and if its expensive (ie > £150) they turn round and say it's BER (beyond economical repair) and offer to sell you a new one. If it's a cheap fix (ie cracked glass) they repair it and pocket the £150.
Now that is customer service!
Other issues such as the 3G problem on the iPhone where it cascades from 3G to Edge to GRPS to No Service and the only way to get it back is to either power off or switch to airplane mode and back. Took it into two phone shops and then the Apple store in London and their solution? Turn off 3G.
Although their best to date is a macbook which I hardly ever use stopped charging. Rang up and they said bring it in to the Genius Bar in 2 weeks. I did, they then said it's warranty expired yesterday (13 days after I reported the fault) and refused to touch it. Demanded to see the manager said they would do me a favour and look at it for free as it was only 1 day outside warranty. They checked the battery and it had been charged 37 times in a year. The guy said this was quite heavy use and was a years worth and I would have to buy a new battery! Queue one massive kick off in the Apple store, resulting in them begrudgingly fitted a new battery!
Or the iMac 24" ATI I bought that crashed all the time, they gave me 3 units before I read on the internet that it was a software issue. I started running XP and voila ... sorted. Apple rolled out a fix quietly without telling anyone a month or so later.
Yes Apple support rocks!
All modern companies support sucks in some cases ... get used to it. Sell a million units and if you get 99% satisfaction you will get 10000 unhappy customers. Give them a platform to shout on and voila!
I bet not everyone gets Apple support like I do, some people probably can't believe how good they are.
Anyway, enough ranting, I wish google would fix the screen calibration issue although I only need to dab the power button and unlock it to fix mine.
keet said:
They said that they couldn't swap it because it was too far (a few weeks) the purchase date. Maybe the person I spoke to didn't know what she was talking about. That's sort of my impression of the support division of the company, though I know I'm probably having an unrepresentative bad experience.
Click to expand...
Click to collapse
HAHAHAHAHAHAHA!! Having worked in multiple call centers let me be the first to tell you that it's hard to find intelligence or common sense in them. I work in a call center for AT&T right now and I do work for the Vice President and Assistant Vice President because nobody else knows what they're doing. As soon as they realized that I had common sense and knowledge of technology they took me off of the phone, gave me a raise and converted me from Contractor to Employee. I asked my Director "Why do you let the managers hire people who are so ignorant" His reply was "I'm paying them $17/hr, I don't expect them to think. We have the information and tools set in place to think for them. If I wanted them to think then I would hire people with a higher intelligence and I would pay them more. Instead, I have people like you come up with tools and other things to think for them"
So this is why I hate when people say "I called T-Mobile and they said..." because that means nothing. You can get a different answer every time because most of them don't know the answer because your questions are above their level of intelligence. Now, I'm in no way saying that every person who works in a call center is an idiot. I'm saying that a large percentage of them do not understand anything about what they're troubleshooting.
I was reading a survey in P.C. Magazine about customers' ratings of the service and product quality from companies such as Apple, Toshiba, and Hewlett-Packard. They rated things such as the frequency with which hardware was found to be faulty soon after purchase, how easy it was to have it replaced, and other such topics. Apple did rank first overall, and Toshiba ranked second. This doesn't surprise me, since I have a ten year old Toshiba Tecra 8100 that still runs fine, though I've fixed the screen hinges.
H.T.C. was not in their listing, and I had never dealt with their support before. I replaced my X51v's screen myself after having it for three years and getting some water damage (I also replaced the backup battery later), and that's working fine now. I'm kind of nervous now -- I half expect my Nexus One to come back with real scratches on the screen, or more dead pixels, or some other problem that it didn't have before. After they already accused me of damaging it last time, I sort of wonder what they might damage to do with it this time -- something worse than sending it back unfixed.
jin1207 said:
I have a question. Did they release $28 after you got your 'repaired' phone?
Click to expand...
Click to collapse
Yes, they did; they didn't charge me any money.
dumbestcrayon said:
HAHAHAHAHAHAHA!! Having worked in multiple call centers let me be the first to tell you that it's hard to find intelligence or common sense in them. I work in a call center for AT&T right now and I do work for the Vice President and Assistant Vice President because nobody else knows what they're doing. As soon as they realized that I had common sense and knowledge of technology they took me off of the phone, gave me a raise and converted me from Contractor to Employee. I asked my Director "Why do you let the managers hire people who are so ignorant" His reply was "I'm paying them $17/hr, I don't expect them to think. We have the information and tools set in place to think for them. If I wanted them to think then I would hire people with a higher intelligence and I would pay them more. Instead, I have people like you come up with tools and other things to think for them"
So this is why I hate when people say "I called T-Mobile and they said..." because that means nothing. You can get a different answer every time because most of them don't know the answer because your questions are above their level of intelligence. Now, I'm in no way saying that every person who works in a call center is an idiot. I'm saying that a large percentage of them do not understand anything about what they're troubleshooting.
Click to expand...
Click to collapse
dwl, classic!! Are you also saying any one with great talking skills can get the job as customer rep too?
keet said:
Yes, they did; they didn't charge me any money.
Click to expand...
Click to collapse
Thanks, buddy. I can let mine go to repairing.
Hope you get what you expect
I sent it back to them last Thursday, of course, and received a message on Monday saying that they had received it. Today, I received another message saying that they had completed their diagnostics, and guess what my option was? Pay for repair, just like last time! I sent a response asking why and called them, but all the morons in their customer service department could do was 'escalate' it, so I just sent a complaint to the Better Business Bureau.
bobdude5 said:
I had much better customer service from Apple when I had my iPhone ..I'm getting really annoyed with HTC ...especialy with that multitouch issue..
Click to expand...
Click to collapse
I would be careful saying anything pro apple on this forum, lol.
I have been pretty lucky with both of my htc products so far. My N1 is great and so was my G1.
keet said:
I sent it back to them last Thursday, of course, and received a message on Monday saying that they had received it. Today, I received another message saying that they had completed their diagnostics, and guess what my option was? Pay for repair, just like last time! I sent a response asking why and called them, but all the morons in their customer service department could do was 'escalate' it, so I just sent a complaint to the Better Business Bureau.
Click to expand...
Click to collapse
By chance did they answer your question? or at least tell you the results of the diagnostics and how much they charging?
To cut a long story short.....
I ordered an unlocked Dell Streak direct from Dell about 2 weeks ago.
For some reason the order got messed up halfway through the process and was stuck in their system.
I called approx 5 days ago and they had to manually 'push' the order through.
However I didn't see any change in the order status therefore I re-ordered another Dell Streak that night.
Dell contacted me the day after asking if it was an additional order or a replacement order.
I informed them this was a replacement for my original order as the first hadn't been processed correctly.
I have paid for 1 Dell only.
I have had 2 Dells delivered.....unlocked
What do I do?
I voted number 3 haha
If they realised do you think you would have to send it back?
I'll buy one from you
How do you order them online unlocked? I thought even the 550$ ones were locked?
hmmm, i would vote but i'm torn between 3 and 4
I'd wait a month or so and see if Dell ask for it back (they can legally take it back or make you pay for it, if they notice that is)
If you hear nothing then keep it/sell it and do what you want with the proceeds. I'd love it if you gave it all to charity, but if i was in your situation... I dunno. I'd like to think i'd give it to charity, but i probably wouldn't. I need the money
Can't believe i was the only one so far who voted 4
A sad indictment of the folks of today
Same thing happened with me with Western Digital - had ordered a 1TB external drive nad due to some confusion got delivered 2 - now have two of them for 8-10 months !
Dont bother informing - hold on to it and if noone gets back to you in 3-4 months - sell it !
Charity gets my vote in 3 to 4 months and Help The Heroes is a good one
dont do anything for about a month. if they end up charging you later, then have them take the second one back and refund your money. if they dont contact you about getting two are charge for the second one after a month, you can sell it or give it away as a gift or whatever you want. chances are if they dont care after that long, they just dont care. (this was my policy with phones from att )
Contact Dell and ask them to collect it. Anything else is theft and you leave yourself open to criminal action. At the very least you need to contact them and ask them to collect it within a reasonable period (say 28 days) after which you reserve the right to sell the item to defray storage costs...
You wouldn't shoot a policeman, and then steal his helmet! You wouldn't go to the toilet in it! You wouldn't mail it to the policeman's grieving widow, and then steal it again!
elbowz said:
Contact Dell and ask them to collect it. Anything else is theft and you leave yourself open to criminal action. At the very least you need to contact them and ask them to collect it within a reasonable period (say 28 days) after which you reserve the right to sell the item to defray storage costs...
You wouldn't shoot a policeman, and then steal his helmet! You wouldn't go to the toilet in it! You wouldn't mail it to the policeman's grieving widow, and then steal it again!
Click to expand...
Click to collapse
Whooaaa.! there my friend, that's a little harsh!
Remember, I HAVEN'T stolen it, it was sent to me.
I can't remember walking into Dell and taking out with me.
Amdathlonuk said:
Whooaaa.! there my friend, that's a little harsh!
Remember, I HAVEN'T stolen it, it was sent to me.
I can't remember walking into Dell and taking out with me.
Click to expand...
Click to collapse
While his analogy was completely stupid and had nothing to do with the thread topic - he is right, you did steal it.
You didn't pay for it and aren't notifying the company of their error.
If it were me, I would keep it. I would also wait a month or so to see if I get charged. Inventory on bigger companies is usually pretty good.
i hope u sell it or w/e n the police knock on ur door 6 months later
idk man. you lucked out. just lay low. its not your fault.
Do what you know in your heart is right. Send it back to Dell.
Amdathlonuk said:
Whooaaa.! there my friend, that's a little harsh!
Remember, I HAVEN'T stolen it, it was sent to me.
I can't remember walking into Dell and taking out with me.
Click to expand...
Click to collapse
If you don't give it back, it becomes theft -- don't fool yourself. Do the right thing and return it, but let Dell pay for shipping, of course.
If you do send it back to dell, make sure they pay you for all the 'trouble' you went though and all hundreds of dollars of storage it cost to keep it in your house.
I had a similar thing with my ps3. I bought it and a crap controller.
I sent the controller back (cause it was crap) they reimbursed me for both the playstation and controller.
I hadnt noticed this until got a number of emails that were slightly aggressive (i think they were trying to act forceful) so I made them wait. I paid them back though.
Although it is something of a grey area with regards to prosecution (ie iam not sure they can do anything but ask for it back-although I would check this) it is still classed as dishonest. So what to do......
Do what you feel is right.
Its really down to the type of person you are
Sent from my Dell Streak using XDA App
pfft, luck is very hard to come by in this world so enjoy yours. i had this happen to me when i brought my acer netbook. they messed up order, canceled one and reopened another order. but when it arrived i had two. i kept em both happily
haha i had the same thing happen with an xbox 360.
long story short, 360 got the RROD sent it in, had some issues with microsoft tech support and ended up getting 2 back in the mail
Still have both of them and both are running strong!
I would just keep it until they ask for it back. After 3 to 4 months I would do whatever I want with it. sell it, keep it, use it as a test streak for any new roms, apps, or anything else that you may want to put on your other streak. That way you will know how it wil impact the device.
I called tmobile a week or so ago and explained my hinge issue. They blew me off so I called corporate. The csr their sent me a new g2. Two days ago ups dropped it infront of my door since I wasn't home. Fast forward to today; I called corp again to ask for a status or at least a tracking number. She told me that it was all ready delivered. And the notes indicate that the dumb ass ups agent just dropped it on my front door n left. She wont be able to send me a new g2 again till some investigation is complete. She mentioned that they will track the serial number of the phone and imei number. If one of my friends or family members have it I will have to pay full price for the device.
Is this true?!?! If some Jack ass I know stole my damn g2 I'm going to have to actually pay for it? What are my rights exactly? Can they really track a phone? If one of my neighbors stole it do I really have to pony up for it?
Thoughts?
first, this incident doesn't surprise me. UPS are worthless scumbags and i personally know many people that have had their **** stolen because of UPS's mess ups like this one. thats why i always have stuff shipped to my work address because there's always someone to take it and sign for it.
second, i don't know about what tmobile said. how would they know if the person that did steal it is your friend? family i can see how that may be possible to determine, but i highly doubt they'll be running background checks and social networking sites on the individual that stole your phone just for the sake of making sure he's not your buddy. i think they said that just to make sure you didn't claim a fake claim just to get another phone out of them, figuring that maybe you'd call later and say oh yeah my buddy picked it up and was holding it for me.
konoplya said:
first, this incident doesn't surprise me. UPS are worthless scumbags and i personally know many people that have had their **** stolen because of UPS's mess ups like this one. thats why i always have stuff shipped to my work address because there's always someone to take it and sign for it.
second, i don't know about what tmobile said. how would they know if the person that did steal it is your friend? family i can see how that may be possible to determine, but i highly doubt they'll be running background checks and social networking sites on the individual that stole your phone just for the sake of making sure he's not your buddy. i think they said that just to make sure you didn't claim a fake claim just to get another phone out of them, figuring that maybe you'd call later and say oh yeah my buddy picked it up and was holding it for me.
Click to expand...
Click to collapse
damn... I should have shipped to my work address.
I hope ur right, a part of me wants to know who the bastard is so I can call the cops. But another part of me doesn't want to dish out the 500 dollars for that bit of info.
I figured they were trying to paint me against a wall. To my knowledge tmobile just can't go out and flip a switch that lets them know all the iemi and serial numbers of the phones on their network.
sheek360 said:
Is this true?!?! If some Jack ass I know stole my damn g2 I'm going to have to actually pay for it? What are my rights exactly? Can they really track a phone? If one of my neighbors stole it do I really have to pony up for it?
Thoughts?
Click to expand...
Click to collapse
Seems logical. Probably a fraud prevention scheme. It was just a few weeks ago that some idiot suggested in a thread (in this subforum) that he could get two devices by lying to T-mo and claiming his package was never delivered. That's fraud of course, and the thread was locked.
If you think your neighbors or your family members may have taken the package in for you, you better check with them before reporting a missing package.
To my knowledge tmobile just can't go out and flip a switch that lets them know all the iemi and serial numbers of the phones on their network.
Click to expand...
Click to collapse
Whenever a phone registers to a cellular network, it has to submit its IMEI and IMSI to the tower. Not only can any cellular carrier know which phones are active on its network at any given time, it can also identify the phone's location at the least to the accuracy of its cell tower density-- even more accurately if using time-delay or signal triangulation.
jashsu said:
Seems logical. Probably a fraud prevention scheme. It was just a few weeks ago that some idiot suggested in a thread (in this subforum) that he could get two devices by lying to T-mo and claiming his package was never delivered. That's fraud of course, and the thread was locked.
If you think your neighbors or your family members may have taken the package in for you, you better check with them before reporting a missing package.
Click to expand...
Click to collapse
I spoke to all of them as soon as I hanged up with tmobile. They haven't seen ups nor were they holding my package for me.
I don't understand why you're liable for anything.
The way I understand it, you have a G2 with a loose hinge. You called TMO and they sent you a replacement G2 which was allegedly stolen from your front porch. Soooo you still have your old G2 and you can send that back to TMO to satisfy your $500 debt.
Of course, that leaves you without a phone. Unfortunately, TMO has nothing to do with this. The only recourse you have with UPS is diligently complaining until they give in, or seeing if there was any insurance purchased on the package. If UPS doesn't budge, you're most likely SOL and would have to find out who stole the phone.
Even easier than sending the package to your work is to make sure that whoever sends the package requires a signature on delivery. That way, you know someone in the house receives the package, or if no one's home, they'll leave a tag on your door and you can pick up the package at the distribution center in person.
I'd also like to point out that if UPS stopped dropping packages off and instead required signature for every package, everyone would ***** to high hell about having to be home all the time or having to go to the distribution center.
Ups will trace the package and will locate it. This happens more often than it should. Its often up to the driver if they get a signature or not. The driver will go out there and try to find it with their gps unit before tmobile will act on it. If it was coming from tmo it should be insured and they ought to send you another after its done if they can't find it.
Sent from my T-Mobile G2 using XDA App
Why haven't you made a police report? I mean, T-Mobile and UPS claim it was delivered. They don't seem to try to help you out. You don't have it. It's apparent someone is lying or someone is depriving you of your tangible property. Sounds like a theft. If the officer doesn't write it up as a theft, at the very least your generating a report. It should state you don't' have it and that you never gave permission for anyone to take it. You have been informed by both T-Mobile and UPS of it being delivered to your door step. Provide both phone numbers to the officer for the report, and also the IMEI number if T-Mobile is willing to give it to you. If not an investigator will be able to get it. It might never turn up and the investigator probably won't look to much into. He'll probably just enter a lost article into the system and attach the IMEI / serial number to it. You just need something for the insurance.
If the supervisors sees the officer turning in a report with all that information on it, it'll be hard for it not to be classified as a theft. The last thing it is lost property. It's not lost, its stolen.
If you do pay insurance on the phone, I can't see why it wouldn't be covered.
I had this same problem years back I was replacing a damaged dash and it was taken off my front porch...i have a ups driver who helped me out. He got me a copy of the record where no one signed for the package and i kept a copy of the sticky saying it was left on my porch....i sent them in to t-mobile and it took a few extra weeks but i did receive that dash i was replacing..
Thanks for the help guys. I called the cops. Since I didn't take delivery it still isn't my property. So they can't write me a report. Tmobile will have to dialled 911 on this one it seems.
Ups customer service was no help either. Supervisor said that it was left on the front door and its not their fault, its tmobiles for not asking for a signature with delivery.
By friday I will know what the end result will be, ill report then with their findings.
sheek360 said:
Ups customer service was no help either. Supervisor said that it was left on the front door and its not their fault, its tmobiles for not asking for a signature with delivery.
Click to expand...
Click to collapse
I was actually pretty paranoid about this, so I asked T-mo if they could mark the package as signature required (preordered from corporate). I was surprised that the sales rep actually had to ask a manager if this was possible, only to say it is not possible and that if there were any problems I should call them. Pretty surprising that they have no qualms about letting a $500 package be delivered without signature confirmation.
My brother works for tmo and is getting phones sent to his house all the time. One time my phone broke so the new one was sent to his address because I'm under his employee plan. I went to his house to pick up the phone and there was a guy sitting in his truck in front of the house on the phone. When he saw me walk to my bros house he looked surprised and asked me if joshua lived there. I don't know anyone by that name so I told him and he left. 10 minutes later ups shows up.
Now this would be a coinsidense but the next time I had a phone sent to my brothers house I got there and the same truck was there but as soon as the guy saw me he hung up the phone and took off. Sure enough ups arrived within 15 minutes. It seems some ups drivers will tell there buddies when a phone is being delivered (as the boxes say tmobile or htc on them) so that as soon as they delivered them to the house (which their trucks are tracked by gps so they HAVE to go to the location) their buddy grabs the box and leaves.
The driver gets to say it was delivered and then the problem lies with the person who ordered the phone. Shady stuff man.
Lesson learned always be there when a phone is being shipped.
Sent from my T-Mobile G2 using XDA App
phantasybm said:
Now this would be a coinsidense but the next time I had a phone sent to my brothers house I got there and the same truck was there but as soon as the guy saw me he hung up the phone and took off. Sure enough ups arrived within 15 minutes. It seems some ups drivers will tell there buddies when a phone is being delivered (as the boxes say tmobile or htc on them) so that as soon as they delivered them to the house (which their trucks are tracked by gps so they HAVE to go to the location) their buddy grabs the box and leaves.
Click to expand...
Click to collapse
Place an order for some gel cases and put some hidden cameras out in front and around your house. Could be fun.
I also like to have stuff delivered to work because I know it will be safe. however, t-mobile said they could only ship it to my home address. when I saw the UPS truck outside, I went out to meet the guy, and he actually asked me for ID. he said, this is a phone so I wanna make sure the right person gets it. I was thankful that he was being conscientious about it. too bad they don't all make that effort.
That sucks. I feel for you.
I recently added my mother to my account and we got her a free, plain jane flip phone. When we ordered it, it said that someone would need to sign for it. Of course my wife and I work so they left the sticky note and I picked it up at the distribution center. When I got the pre ordered, not even released yet, top of the line G2, they just left it on the porch. I don't know, seemed backwards to me.
Damn, sorry man. That really isn't cool. I recently had USPS "lose" my G2 while trying to have it returned. Still haven't heard anything about where it is. Looks like I'll have to file a claim which a lot of people here say USPS claims can take months. I had $500 in insurance, but it's still a pain in the ass. Now I'm not only weary of USPS, but T-Mobile and UPS. T-Mobile would NOT let me return the phone at a store since I pre-ordered. I will never pre-order anything from T-Mobile again.
funkeee said:
The driver will go out there and try to find it with their gps unit before tmobile will act on it.
Click to expand...
Click to collapse
lol what?
stupid 10 char limit
aedv said:
I'd also like to point out that if UPS stopped dropping packages off and instead required signature for every package, everyone would ***** to high hell about having to be home all the time or having to go to the distribution center.
Click to expand...
Click to collapse
FYI the shipper decides if signature confirmation is required (and if so, they pay extra.) Your only recourse is if a signature was required, but they dropped it off anyway. If so, UPS has to prove who signed for the package.
T-Mobile always flags *MY* packages as signature required. I don't see how this wouldn't be a company-wide policy.
To answer the question of how they know if your friends have it, when I worked as a csr I saw a few cases like that. Every phone shipped they have the imei for, if it activates on the system they know the phone number it activated on. If the number that activated it is in your call records the conclusion is that you know the person that has it. That kind of fraud came to my attention once or twice a month so pretty regularly. It sucks that a few dishonest people muck up what should be a simple process.
Sent from my T-Mobile G2 using XDA App
So, my launch day EVO started collecting dust under the screen on the top left corner and I took it to a local Sprint store to get it repaired. They put a screen that was all scratched and dented on the sides on and assumed I would be satisfied with it. Wrong!
After forcing them to put my old one back (apparently they didn't have any other in store), I called Sprint and got them to send me a replacement phone.
Phone came in and I noticed heavy scratches on the camera and the kickstand was completely loose (would open up by itself). Got them to send me another replacement...
Phone arrived last week with the bottom of the glass completely loose. I could lift it with my nail. Called and after *****ing for hours, I got them to send me yet another replacement...
Phone came in with exactly the same symptom. What's going on? I don't know what else to do from here on out. I know it is technically not Sprint's fault, but this is getting ridiculous. I thought my experiences with the Palm Pre were bad... that was nothing.
Now I know they most likely will not send me yet another phone unless I take it to a store. That's going to be another 5-hour ordeal. Is there any way I can get a new device or a fully-functional refurb? I tried retentions and they said there was nothing they could do. =/
akarol said:
So, my launch day EVO started collecting dust under the screen on the top left corner and I took it to a local Sprint store to get it repaired. They put a screen that was all scratched and dented on the sides on and assumed I would be satisfied with it. Wrong!
After forcing them to put my old one back (apparently they didn't have any other in store), I called Sprint and got them to send me a replacement phone.
Phone came in and I noticed heavy scratches on the camera and the kickstand was completely loose (would open up by itself). Got them to send me another replacement...
Phone arrived last week with the bottom of the glass completely loose. I could lift it with my nail. Called and after *****ing for hours, I got them to send me yet another replacement...
Phone came in with exactly the same symptom. What's going on? I don't know what else to do from here on out. I know it is technically not Sprint's fault, but this is getting ridiculous. I thought my experiences with the Palm Pre were bad... that was nothing.
Now I know they most likely will not send me yet another phone unless I take it to a store. That's going to be another 5-hour ordeal. Is there any way I can get a new device or a fully-functional refurb? I tried retentions and they said there was nothing they could do. =/
Click to expand...
Click to collapse
The only way is with the Asurion process.
If you call *2 and explain the situation they may refund all, most likely part, of the $100 deductible.
I suggest it though.
mattykinsx said:
The only way is with the Asurion process.
If you call *2 and explain the situation they may refund all, most likely part, of the $100 deductible.
I suggest it though.
Click to expand...
Click to collapse
I thought Asurion sends out refurbs sometimes though?
ffolkes said:
I thought Asurion sends out refurbs sometimes though?
Click to expand...
Click to collapse
I've only received brand new replacements.
I've never heard of them sending out refurbs.
mattykinsx said:
I've only received brand new replacements.
I've never heard of them sending out refurbs.
Click to expand...
Click to collapse
That might not be a bad idea after all.
UPDATE: I just spoke to what appeared to be a thug on the other end of the line at Sprint's Tech Support. A nice thug at that. After decrypting our conversation through his strong ebonics, I understood that he created an eTicket (which I received online already) and told me to present it to the store clerk where I will be handed a brand new device. Is this possible? On the ticket it states:
Description of Issue:
Battery Damaged/Swollen/Cracked
Battery Won't Charge
Which is nothing related to my issues and will be apparent when they see it. I sounded skeptical but he assured me that it would work. For me to bring all my stuff (box if I have it, cables, manuals, etc) because I will be handed a brand new one when I get there. I'm still skeptical but I guess we'll have to wait and see. Anyone experience something similar?
Also, he told me I can go to an affiliate store for this (doesn't have to be corporate). Should I even bother? I feel they're less prone to handing me a new device.
I really hope it works out as I don't want to go through the hassle of unrooting and erasing my phone to see that nothing happened.
Finally, will a corporate store have newer phones than affiliated stores or vice versa? If I'm getting something new, I want it to be brand spankin' knew to make sure they worked out all the kinks.
Thanks again!
akarol said:
That might not be a bad idea after all.
UPDATE: I just spoke to what appeared to be a thug on the other end of the line at Sprint's Tech Support. A nice thug at that. After decrypting our conversation through his strong ebonics, I understood that he created an eTicket (which I received online already) and told me to present it to the store clerk where I will be handed a brand new device. Is this possible? On the ticket it states:
Description of Issue:
Battery Damaged/Swollen/Cracked
Battery Won't Charge
Which is nothing related to my issues and will be apparent when they see it. I sounded skeptical but he assured me that it would work. For me to bring all my stuff (box if I have it, cables, manuals, etc) because I will be handed a brand new one when I get there. I'm still skeptical but I guess we'll have to wait and see. Anyone experience something similar?
Also, he told me I can go to an affiliate store for this (doesn't have to be corporate). Should I even bother? I feel they're less prone to handing me a new device.
I really hope it works out as I don't want to go through the hassle of unrooting and erasing my phone to see that nothing happened.
Finally, will a corporate store have newer phones than affiliated stores or vice versa? If I'm getting something new, I want it to be brand spankin' knew to make sure they worked out all the kinks.
Thanks again!
Click to expand...
Click to collapse
That's about the setchiest thing I've ever read lol
mattykinsx said:
I've only received brand new replacements.
I've never heard of them sending out refurbs.
Click to expand...
Click to collapse
All depends on stock. They will most certainly send out Refurbs. But they send new too.
Dust under screen doesn't sound so bad now, does it.
mswlogo said:
Dust under screen doesn't sound so bad now, does it.
Click to expand...
Click to collapse
Dust under the screen means that the screen is coming apart.
Eventually that will lead to touchscreen failure or something of the kind.
Getting that fixed is more preventative.
Plus, you pay $200 + for a device, you don't deserve to have a sub-standard device.
OT: what exactly made the guy a thug?
Sent from the void...
wuclan48 said:
OT: what exactly made the guy a thug?
Sent from the void...
Click to expand...
Click to collapse
The numerous dawgs, yos, and the holla at the end?!
Nobody answered my questions, is it possible that this is legit and I'll be getting a new replacement tomorrow? Why wouldn't get give me some crap someone returned recently?
akarol said:
The numerous dawgs, yos, and the holla at the end?!
Nobody answered my questions, is it possible that this is legit and I'll be getting a new replacement tomorrow? Why wouldn't get give me some crap someone returned recently?
Click to expand...
Click to collapse
Lol.
He must have been from the dirty south. I've called a lot of times and have gotten funny characters.
What he told you is BS. Why would a. authorized retailer such as Best Buy take a new phone out of their inventory and give it to you?
Sent from my PC36100 using XDA App
I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...
wuclan48 said:
I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...
Click to expand...
Click to collapse
OP. Just edit your post to ''ghetto''.
Sent from my PC36100 using XDA App
wuclan48 said:
I see... you must not be from an urban area or around a young people much. Thug implies criminal. Speaking ebonics does not. Some people might take offense to that characterization fyi.
Sent from the void...
Click to expand...
Click to collapse
Well, apparently he might just be a criminal according to the sketchiness of this situation and his alleged connections with stores. I guess the term would apply then.
I don't see thug as being derogative anyways. Have you not watched TV much? It's everywhere.
Anyways, if I give someone that works for Sprint and has access to their system my eTicket number, do you think they might be able to explain what it means and how it would be handled at their store?!
OP: I understood, and I LOL'd
Taking offense at ignorance just confirms it....
Back on topic...
Welcome to the world of refurbs.
Call customer service, ask to talk to Account Services. Tell them you will cancel your account if you dont get a brand new replacement. Tell them you are tired ot dealing with crappy refurbs, and dont have the time to keep going back to the store.
Go to a sprint store, tell them there's a ticket in the system. Before you do call sprint back an have them code the ticket correctly. When you go to the store don't tell them what the issue is, just say there's a ticket and have them pull it up. Once they do that the store is subject to a survey, they won't want you to give them a bad survey so they will fully fix or give you a fully functioning device.
Sent from your favorite carrier, black and yellow!
DirtyShroomz said:
Go to a sprint store, tell them there's a ticket in the system. Before you do call sprint back an have them code the ticket correctly. When you go to the store don't tell them what the issue is, just say there's a ticket and have them pull it up. Once they do that the store is subject to a survey, they won't want you to give them a bad survey so they will fully fix or give you a fully functioning device.
Sent from your favorite carrier, black and yellow!
Click to expand...
Click to collapse
Or so I thought... I called a rep from the store a bit ago and explained to them the situation. Basically, they told me that I would still have to wait for them to attempt a repair and if not possible, they would send me a refurbished device.
What's the f'ing point of having this eTicket in the first place? I could go there without anything and they would proceed in the same manner. This is really getting annoying... The local store is always extremely busy and getting out of there with 3 hours is unrealistic. I'm tired of wasting time dealing with this simple fix.
akarol said:
Or so I thought... I called a rep from the store a bit ago and explained to them the situation. Basically, they told me that I would still have to wait for them to attempt a repair and if not possible, they would send me a refurbished device.
What's the f'ing point of having this eTicket in the first place? I could go there without anything and they would proceed in the same manner. This is really getting annoying... The local store is always extremely busy and getting out of there with 3 hours is unrealistic. I'm tired of wasting time dealing with this simple fix.
Click to expand...
Click to collapse
The eTicket tells everybody how many times the phone has been checked or submitted to be checked so when customers call and say "I've had this phone replaced 3 times!!!" Sprint can say "No you haven't". They will ALWAYS have to look at/troubleshoot the phone before any exchanges are made.
I've had mine replaced twice and was able to get a new phone. But Jesus Christ was it difficult. They will only give you a brand new phone if the store agrees to it (they have to be reimbursed by Sprint) or if Sprint themselves, agree which is usually a special case.
Here's what you do:
Call up Sprint customer service, explain to them the situation. Don't expect it to go anywhere. Just keep escalating the issue. After you get as high as you can go, call Sprint's Executive Hotline Number: 703-433-4401
Tell them the same thing. 99% chance they will tell you that they can't just give you a brand new Evo. Ask them for a case number and then write it down somewhere. Then, email [email protected] telling them what's going on, and be sure to include your number, account PIN, and the case number (if you have one). This is Dan Hesse's email addresses. He reads the emails, but they are mostly answered by his secretaries. They will call you back on a weekday probably during the same week. You'll get a call from "_________, from the Office of Dan Hesse". Explain to them the situation and be sure to detail your frustration with getting the issue solved and how this is not how a company should handle things.
Also, one of them women that called me back said that refurbished doesn't necessarily mean that the phone is opened up, gutted, and the parts are replaced with working ones. She said that some of the phones are just those that are returned because of the 30 day guarantee and then just put back on shelves. She also said that the only things that are fixed are the things that are written down by the repair specialist in the store, which is stupid because they only write down 1 problem even if there are multiple issues with the phone. Obviously, there is an issue with quality control.
It will take a while, but this is what I went through, and they were able to work with the store near my house to give me a brand new Evo, in exchange for the store getting 2 refurbished phones from Sprint. It's a white 0004 with no issues at all. They will probably tell you that you need to take the phone to a repair center again to have it looked at (the one you have on you), but tell them you've spent way too much time on this issue and you just want it fixed ASAP. If you have a preferred store, let them know which one it is.
PS: Ask for a new white one. Because the white ones were initially only offered at Best Buy, so the ones that are in the Sprint stores now are mostly 0004s, and they have no issues.
Hope this helps,
Frederick
Alright guys, I thought I'd share my my experience with Motorola's repair department. The reasons I sent my phone in were because the screen had some areas that had backlight bleeding and the MicroSD card reader didn't work.
When I first called, I was told by AT&T and Motorola customer representatives that once the phone was received by them, it would be shipped back out in two business days. Alright I happily agreed to that and opened an RMA because I needed my phone back as soon as possible. So it was opened and I sent my phone in.
The device was then received on the 4th.
I called in on the 7th to ask if it was shipped, and they said it would actually take 15 business days to ship! I was like what?! I was told two days by the other two representatives. I was then told to call back on a weekday as the repair department was closed.
I called again on the tenth to see the status of the repair and they said it should be shipped 5-7 business days from when the device was received. But I still couldn't talk to the repair department because I had called after they had closed.
I called in the next day, and they said that it would be shipped on the twelth, which was the day after.
I then called in on the 12th to make sure it was shipped, the representative said that the device should have shipped but the online repair status just hadn't updated yet and it should be updated by tonight.
I check today to see if the status has been updated, and guess what, no change, all it says is device received. So I call to make sure the device has shipped. Now I talk to a representative that says that it will actually be shipped on the 16th and he has no idea why the other three representatives said it would be shipped on the 12th. I ask to speak to a supervisor and I get transferred. I asked her why I've been given tons of different (and seemingly wrong) information by different representatives and what is really happening. I tell them that this is getting ridiculous and I have had to reschedule two train tickets and I've lost over $90 dollars because of false information I have received. The supervisor literally is speechless, all she says is please call back Monday.
What I'm wondering is that has anyone else had this kind of experience with Motorola? Or is it just bad luck on my end. And if this continues, is there anything I can do.
Wow that sounds pretty bad. How come you didn't just take the phone in to an AT&T store? My previous Atrix had a dead spot on the touchscreen so I took it back to the AT&T store. They looked at it and called an AT&T repair center so I can pick up a new Atrix that very same day. Sorry to hear about your situation, hope it gets sorted soon.
Sent from my MB860 using XDA App
I forgot to mention I actually did go to an AT&T store. They were the ones that suggested calling AT&T and Motorola and the first ones to say that it would be shipped out two days after it was received. I had the option of going to an AT&T repair center but the closest one was an hour away so I decided to do it by sending it in.
I know AT&T used to offer warranty swaps by overnight shipment, which ususally meant getting an advanced exchange in one or two days. This was on HTC TP2s and similar phones but I think they still offer the same service if you complain about going to an exchange center.
I had the same problem with AT&T when I was on the Inspire...I pitched a big enough fit and had the retention people upgrade me to the Atrix. Best thing I can tell ya to do from my own experience would be to call the main customer care number and raise hell about the time and money you have lost...Have them.credit your account for the service and such ...it's not much but it does help a little bit.
Sent from my MB860 using XDA App
Bob Simons said:
I know AT&T used to offer warranty swaps by overnight shipment, which ususally meant getting an advanced exchange in one or two days. This was on HTC TP2s and similar phones but I think they still offer the same service if you complain about going to an exchange center.
Click to expand...
Click to collapse
Oh dam, I wish I had known about that earlier.
Diesel984 said:
I had the same problem with AT&T when I was on the Inspire...I pitched a big enough fit and had the retention people upgrade me to the Atrix. Best thing I can tell ya to do from my own experience would be to call the main customer care number and raise hell about the time and money you have lost...Have them.credit your account for the service and such ...it's not much but it does help a little bit.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Hm... I'm gonna give that a try, thanks.
I've had devices swapped out, and all I did was call the main AT& T tech support number. This was on several Captivates and once on my wife's Inspire, although we found out after the Inspire didn't need it (unknown sources update problems).
In all cases I was offered an overnight shipping option at a small fee. I opted out, and in all cases my replacement was here within 3 days. Swap info, send old one back, done.
Sent from my MB860 using Tapatalk
I'm really sorry to hear you had such a bad experience. I actually had a similar problem with my phone regarding the screen burn image and went to the device support center. They were out of stock for a replacement Atrix but the associate placed an order for an overnight shipment. I was in possession of two phones at one time and had to agree to ship the defective one out within 14 days before facing a charge of $399. Anyway, I really appreciated the fact that I was never without a phone and the phone came in the next day and I shipped out my defective unit the day after.
They probably need to retrain the customer support reps to know the proper course of action for certain situations such as out of stock or too far of a location so that you are offered overnight shipping of a replacement.
One more question for the OP: were you expecting to get your same unit back? You said it was sent in for repair service so I'm wondering why you agreed to that instead of just swapping it out since you are still covered under the 1 year warranty.
ZyanyaMJ said:
I'm really sorry to hear you had such a bad experience. I actually had a similar problem with my phone regarding the screen burn image and went to the device support center. They were out of stock for a replacement Atrix but the associate placed an order for an overnight shipment. I was in possession of two phones at one time and had to agree to ship the defective one out within 14 days before facing a charge of $399. Anyway, I really appreciated the fact that I was never without a phone and the phone came in the next day and I shipped out my defective unit the day after.
They probably need to retrain the customer support reps to know the proper course of action for certain situations such as out of stock or too far of a location so that you are offered overnight shipping of a replacement.
One more question for the OP: were you expecting to get your same unit back? You said it was sent in for repair service so I'm wondering why you agreed to that instead of just swapping it out since you are still covered under the 1 year warranty.
Click to expand...
Click to collapse
Sending it in for repair was my only option. They told me if I went to the place an hour away I would have to drop my unit off and pick it up two days later.
EDIT: So I thought that it would be easier to just send it in instead of having to drive that far.
dreadlord369 said:
Sending it in for repair was my only option. They told me if I went to the place an hour away I would have to drop my unit off and pick it up two days later.
Click to expand...
Click to collapse
Wow. So even at the physical place that was an hour away, they couldn't just swap it out? That is so strange. We are talking about an official AT&T Device Support Center, right?
ZyanyaMJ said:
Wow. So even at the physical place that was an hour away, they couldn't just swap it out? That is so strange. We are talking about an official AT&T Device Support Center, right?
Click to expand...
Click to collapse
Yep, at least thats what the guy at the store told me.
So what are they currently doing to assist you? Are you just forced to be without a phone? I would seriously place a complaint with the BBB and with AT&T customer service. Not sure if it will help much but just to document the case at least.
ZyanyaMJ said:
So what are they currently doing to assist you? Are you just forced to be without a phone? I would seriously place a complaint with the BBB and with AT&T customer service. Not sure if it will help much but just to document the case at least.
Click to expand...
Click to collapse
That was actually something I was thinking about doing. Also I did go to the BBB site but Motorola wasn't on the list, should I put it down with AT&T?
EDIT: Oh and nothing to assist me, AT&T and Motorola said I should be able to get a temporary phone while this repair was going on but I was completely denied.
ZyanyaMJ said:
So what are they currently doing to assist you? Are you just forced to be without a phone? I would seriously place a complaint with the BBB and with AT&T customer service. Not sure if it will help much but just to document the case at least.
Click to expand...
Click to collapse
Alright I just called AT&T and they actually gave me a 65 dollar credit, which is half of my bill. THANK YOU very much for that bit of advice. Also They also said that I should call back tomorrow when the warranty center is open and they should be able to help escalate this issue further. As for the BBB complaint, if AT&T helps me out even further then I'll let it go but otherwise I'll file a complaint.
I sent my atrix to motorola also for repair got it back in 3 days unrepaired so i called them and said the water mark is still white she when on to say it could be caused by humidity i freaked and said so all the atrixs that are in texas right now are going to be void because texas has had triple digit reading for well over a month she was dumb founded and said let me escalate this higher sent me an overnight label and they have now had it for 9 days so who knows if it gets fixed this time they have the worst rating in customer service and repair...This will be my last Motorola phone
Sorry for your bad luck. Generally moto makes good hardware. All companies have lemons. What is sad is moto falls under the list of companies with general bad repair service. The only company i know of that has pretty good service overall is htc, but that might change since they're going to be more strict on warranty because of bootloaders.
I voided my warranty.
Well I got my phone back, just a heads up, like I said in the OP, they said it would be shipped on the 16th, however when I called in then, they said it would not be shipped that week at all because they had NO atrix's at all, new or refurb, and they were waiting on parts. I then filed a complaint with the BBB and informed motorola of the complaint. Guess what within an hour I got a second call saying the phone had shipped (this was at 8PM) and tomorrow morning a new phone was sitting on my doorstep. So if you guys are having major issues like me, just file a complaint with the BBB and motorola should comply.
dreadlord369 said:
Well I got my phone back, just a heads up, like I said in the OP, they said it would be shipped on the 16th, however when I called in then, they said it would not be shipped that week at all because they had NO atrix's at all, new or refurb, and they were waiting on parts. I then filed a complaint with the BBB and informed motorola of the complaint. Guess what within an hour I got a second call saying the phone had shipped (this was at 8PM) and tomorrow morning a new phone was sitting on my doorstep. So if you guys are having major issues like me, just file a complaint with the BBB and motorola should comply.
Click to expand...
Click to collapse
Ok thanks for the heads up if nothing happens by tomarrow thats just what i will do
Well... I just found another issue.... No computer is able to recognize the phone. I've tried three different computers and I've tried installing the proper drivers and still, all I get is the "USB Device Not Recognized" error on all three. Time to call them back...
probably is driver. reboot phone and computer.