[Q] no network coverage after installing wp7 on my hd2 - HD2 Windows Phone 7 Q&A, Help & Troubleshooting an

just installed wp7 on my hd2 and after the start up my phone keeps searching for the network. have tried automatic network selection and tap to select but no luck. am using 2.15 radio. would appreciate any help.

goto your settings, scroll to cellular, then down to add apn, in the apn box type epc.tmobile.com and leave the rest blank.
this works with tmobile us

isn't that supposed to be only for the data connection? even without entering the apn the phone should be able to find the network for just making voice calls. so mine seems to be a different problem. the phone is simply unable to catch any signals.

from my understanding of the whole cell phone fiasco is the sim card has everything the phone needs to connect your providers tower and also tells your phone what services you have voice, data, etc etc, so it should setup voice automatically. i would try searching for the program (htc connection setup) they use to install the xml files it also sets your phone with the provider.
good luck.

trent6gol said:
from my understanding of the whole cell phone fiasco is the sim card has everything the phone needs to connect your providers tower and also tells your phone what services you have voice, data, etc etc, so it should setup voice automatically. i would try searching for the program (htc connection setup) they use to install the xml files it also sets your phone with the provider.
good luck.
Click to expand...
Click to collapse
Only search at the internet for your apn settings, enter them and voila you can use your data connection, nothing more nothing less and done in a minute. HTC Connection Setup don't work well but you have to use it later if you want to change phone type to HD7 for the Marketplace ^^)

Silberpfeil3110 said:
Only search at the internet for your apn settings, enter them and voila you can use your data connection, nothing more nothing less and done in a minute. HTC Connection Setup don't work well but you have to use it later if you want to change phone type to HD7 for the Marketplace ^^)
Click to expand...
Click to collapse
yeah we covered that part, the concern is that the phone is/was not connecting to the towers

Maybe check out other Radio ROM. 2.15 should work well, but uses more battery.

switched back to winmo 6.5 for a while and the same radio worked fine (caught the signal etc.). Just now again tried to flash wp7 using 2 different radios, that is 2.12 and 2.14. Have already tried 2.15 with my first attempt, but the problem just remains the same.... 'no network found'. any thoughts? have even tried putting in the apn too. no luck

u know its funny cus its the exact same with mine exactley the same ive tried everything and it picks up the signals but it wont let me connect to any network at all... the phone is just fine except that one problem.. plz any body help us with this stupid problem

flunklunk. said:
u know its funny cus its the exact same with mine exactley the same ive tried everything and it picks up the signals but it wont let me connect to any network at all... the phone is just fine except that one problem.. plz any body help us with this stupid problem
Click to expand...
Click to collapse
i was havin the same damn problem, and i just flashed the 2.11.50.26 radio, and boom baby!! instant network connection. no more 3 beeps and disconnection for me now to check battery life and wifi (no 3g in trinidad yet, so u can't test that)

sim lock...???
After trying different radios by flashing and re-flashing, I've noticed something I should mention. My phone dialer shows a sim icon with a lock on the top left of the screen. Does that shed a new light on things?

sim lock ???
hey sameer... I have the very same issue with my HTC HD2. It is unlocked and I am facing the very same issue that you are when I revert to WinMo 6.5 everything works fine with the same radio. I've tried almost every radio now and have no luck. However, the funny thing is that I do see the sim with a lock when I go to my dialer. I suspect the OS is SIM Locked, however, when in WinMo 6.5 every Sim Card is recognized and works properly
Any luck with the issue yet??
Let me know of your thoughts... btw I'm on Ufone's Network.

It's the sim card!
Problem solved for me and hopefully for salmanjavaid too!
I learnt it the harder way though, by which I mean that I spent money to buy an HD7 and after inserting my sim in my brand new HD7..... no signal again! oooops! Only then it occurred to me to try some other sim cards. My network is also Ufone here in Pakistan. So first I tried a Prepaid Ufone sim (the one with white and orange colour and 64K printed on the back)...and Lo and Behold my hd7 gets the signal and network settings and data connection works fine too! Other operators' sim cards like Telenor, Warid and Mobilink worked fine too. But when I insert the sim card which is in my use back again....no signals again! This sim card is a different version, perhaps not 64K and plain black color on the back.
A call to my Personal Customer Service Executive assigned by Ufone sets the next course of action. He'll bring a replacement sim card for me, when I get back home.
My suggestion to salmanjavaid: try other sim cards first. If they work then get a replacement sim card.
Hope it solves your problem too.

id give this a shot. I'm on vacations in Pakistan and have my Sim Card from O2. I will give it a shot tonight Thanks for the suggestion.

Related

Weirdest Problem Ever..

I have this weird problem with the JJ. I have 2 SIM's with 2 different Operators. The JJ works just fine with one SIM .....
BUT, when I insert the other SIM, I can make calls normally, but I can receive only ONE call (i mean it, ONE), after that the damn thing won't receive calls anymore! (Like the phone is turned off or unreachable)
After trying to make calls for several times it does work, but again, one incoming call and that's it.
I tried that SIM in the 8800, it works just great.
Anybody has an idea on what's going on?
Thank you guys..
PS! I did post this in another topic, but needed some attnetion from you guys, so posted it in a new topic!
It is SIM free btw ..
Come on guys, 80 views and not a single reply.
I need to you that SIM in the JJ.
Could it work by a Radio upgrade or something?
OK, please tell us which version of ROM and radio stack you have.
Sure,
ROM 1.30.69
Radio 1.09.00
Thank you Richard.
the reason there are 80 reviews and no replies is cause nobody knows.
this is an anomoly, way out in left field, that I have never seen ever in all of the forums.
1. get a new sim card
2. get a new sim supplier
3. stop swapping them, and use the one that works
4. take the phone back under warranty and have them fix it.
Tried a colleagues sim card with the same operator and the same happened.. unfortunately there are no other sim suppliers.
the reason i want to use this sim in the jasjar is that my corporate email doesn't work with the other operator, there is some routing problem to our email server.
but why this sim doesn't work properly while the other does. its really confusing.
SooSpecial said:
Tried a colleagues sim card with the same operator and the same happened.. unfortunately there are no other sim suppliers.
the reason i want to use this sim in the jasjar is that my corporate email doesn't work with the other operator, there is some routing problem to our email server.
but why this sim doesn't work properly while the other does. its really confusing.
Click to expand...
Click to collapse
Throw this thought in.....
Could some settings relating to the "phone" usage be stored in the universal's registry that conflict with the other SIM card thats being used. Are both cards UMTS?
Matt
Here is a thought, Is the SIM with corporate e-mail the one that is not working? I have a T-mobile account with Blackberry BES and a Cingular account, two different SIM cards. Both work fine but the TMobile card will not work all the time with the blackberry connect software I have loaded up on my Exec. I called TMobile and they reset my "LOCAL Data" from thier switch and now it works fine.
Your carrier may have to reset some things for you to get your card working again. Just give them a ring and ask them to help you sort it out.
Throw this thought in.....
Could some settings relating to the "phone" usage be stored in the universal's registry that conflict with the other SIM card thats being used. Are both cards UMTS?
Matt
Click to expand...
Click to collapse
No they aren't ... I tried to hard reset the Universal with that SIM installed, nothing changed, still can't receive calls.
And once the problem happens, GPRS won't connect as well..
Here is a thought, Is the SIM with corporate e-mail the one that is not working? I have a T-mobile account with Blackberry BES and a Cingular account, two different SIM cards. Both work fine but the TMobile card will not work all the time with the blackberry connect software I have loaded up on my Exec. I called TMobile and they reset my "LOCAL Data" from thier switch and now it works fine.
Your carrier may have to reset some things for you to get your card working again. Just give them a ring and ask them to help you sort it out.
Click to expand...
Click to collapse
Already called them, they can do nothing about it, I traced our mail server using their GPRS, it stops some where is London! :lol:
I will try to down-grade the Jasjar with the old firmware. It might work :?:
Thanks buddies!
Can the Radio only be downgraded? Or I will have to downgrade the ROM as well?
You can downgrade the radio only, Find the radio you want on the ftp and then upgrade or downgrade just that
Here is what I tried so far..
1) Installing Qtek latest ROM, still didn't work.
2) Downgraded to Radio 1.06.00 and the problem is still there!! :evil:
Looks like I will be selling the JASJAR as soon as the P990i is here! :evil: :evil:
I suspect troubling SIM is UMTS (3G) enabled, AND has poor 3G coverage. JJ sees UMTS and spends its time trying to connect, but can't quite pull it off. I'm battling with this and trawling this board indicates that this is the issue; weak UMTS which you only experience witht he one SIM.

Unable to make or receive calls

I wonder if anyone can help with a fault on my M3100. So far I've searched this website for answers with no luck. I have Hard Reset the phone, upgraded the Radio, all without any luck.
About 6 days ago my M3100 suddenly stopped being able to make or receive calls. Whenever I try to dial out the call drops out before being established, and if I try to call in to the phone the caller receives a series of beeps.
At first it seems to be a SIM problem, but the Vodaphone SIM is fine in any other phone. If I put my Orange SIM in the phone it just comes up as "No Service".
I'm at the end of the line in what to do and it doesn't seems to make any sense.
Any comments, suggestions, advice or help very much appreciated.
..... Further symptom details:
I can send and receive text message with my Vodaphone SIM installed and access WiFi and GPRS networks. Orange SIM won't connect at all! Both SIMS work fine in a standard phone ! Only clue I can think of here is that the Vodaphone SIM is UMPTS and GSM where the Orange is GSM only. The spare phone I tested them in was GSM only.
Could the GSM part of the M3100 be stuffed ?
I'm stumped for the time being!! It doesn't seem to make any logical sense. Maybe any of you who know the in's and out's of how the device communicates might find some clues in that...
Heeeeelp !
More details..
I've just added a few more details on the symtoms.. maybe the few extra clues might yeild some thoughts from someone !
Have you checked the band selection in Settings > Phone?
Is it possible that the phone could have become blacklisted? How long have you had it? How did you buy it? (This is probably NOT it, since the text still works.)
Have you tried a tweaker to enable HSPDA?
Had the phone for over 12 months so Blacklisted shouldn't be the issue. I've tried all the band selections including Auto but no luck.
Haven't tried the Tweaker... do you have any details on that...
Up until it suddenly stopped working it worked on all networks..
Another possible clue is that I was "Roaming" in France for a month and it was there that I made my last successful call. I have UK SIMS... I have an Australian SIM which I'll try now to see if that makes any difference..
Tried an Australian SIM roaming in the UK ! The service connects on two available networks,Vodaphone and TMobile but not on Orange and O2 (like with the Orange UK SIM). Same fault as the before with the networks it will connect to.
This seems to eliminate the SIM or Network being the fault and isolate the fault to the Device...
probably not the issues, but worth a try?
I live in a very strong 3G + HSPDA ares, but cant make or recieve anycalls tho texts work on T-mobile, i need to have my phone in 2G mode, and calls work fine???
If i leave my house and go a few miles 3G works as it should able to call and recieve etc!
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
I have had very similar problems to this.
Please see my post:
http://forum.xda-developers.com/showthread.php?t=325149
I do think this is some sort of network problem as after I posted the issues in the thread above, I left home and travelled about 6 miles and the signal came back and the phone worked fine.
Today, I have been able to make and receice calls but all of a sudden I got cut off from a call then could not make or receive calls (incoming goes straight to voicemail).
I can however use my Orange SIM without problem and both Vodafone and Orange SIMs work fine in other phones.
stevegardner said:
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
Click to expand...
Click to collapse
im running schaps 3.57a rom and in my Comm Manager, its at the bottom on his 12 button one, where you can turn on/off, wlan, bt, flightmode, direct push etc
stevegardner said:
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
Click to expand...
Click to collapse
You can also go into Settings > Phone > Band.
If the band tab does not appear (to the right of the network tab), then you may need to do a registry tweak.
From the very helpful wiki:
Enable/Disable GSM/UMTS Band Selection
Cingular kindly disables anything useful about the network on the 8525. To enable the Band Selection Tab on your Phone settings page, set the following:
[\HKLM\Software\OEM\PhoneSetting\]
"ShowUMTSBandPage"=dword:00000001
To disable, simply clear the value to 0:
[\HKLM\Software\OEM\PhoneSetting\]
"ShowUMTSBandPage"=dword:00000000
Click to expand...
Click to collapse
Have travelled outside England again this week and... well the phone works fine roaming on my UK Vodaphone SIM. Seems very ODD.. only thing I can put any logic to is a problem with the GSM part of the phone. It's working here in Stockholm on the 3G network no problem.
Anyone advise how I force the phone to be on GSM and 3G so I can test this theory. The BAND settings under SETTINGS>PHONE don't seem to give you this control over how it connects..
Hey i got the same problem anyone solved it yet!
Hi Sunnyb1
Since my last post I returned to England where the phone was useless. No SIM cards would work, some would not register at all but my Vodaphone SIM seemed to register but as before it would not receive calls, nor could I make calls out.
Now I'm in Australia with an Australian SIM card. NO PROBLEMS AT ALL !!
The phone works just fine !!
It's a mystery indeed...
Without any knowledge of the ins & Outs of how a SIM card / Network / and the phone work together it's impossible for me to arrive at any conclusive logic.
Hopefully someone might stand up to the plate and offer some explanation !
Anyone from HTC out there ??????
Steve
stevegardner said:
Hi Sunnyb1
Since my last post I returned to England where the phone was useless. No SIM cards would work, some would not register at all but my Vodaphone SIM seemed to register but as before it would not receive calls, nor could I make calls out.
Now I'm in Australia with an Australian SIM card. NO PROBLEMS AT ALL !!
The phone works just fine !!
It's a mystery indeed...
Without any knowledge of the ins & Outs of how a SIM card / Network / and the phone work together it's impossible for me to arrive at any conclusive logic.
Hopefully someone might stand up to the plate and offer some explanation !
Anyone from HTC out there ??????
Steve
Click to expand...
Click to collapse
I got the phone and it was working perfectly on Orange then i tried unlocking it and ever since it has come up with "NO Service" like you everytime i put a Orange Sim in the phone it does not show up.. but when i put a Vodafone sim it works perfectly i tried reflashing the radio's many times
I unlocked this particular phone 6months before this problem showed up so I don't think the Unlock on it's own is the cause. What's particularly baffling is that a SIM may not work with the phone in one country.. but in another it works fine.
..... another country that is !
Hey Steve i have found out what the problem is after hours of research
I found this of another website
Orange & O2:
If you place an active orange or
O2 sim into a blacklisted handset you
phone will not show any signal strength
at all! If the handset is a Nokia then a
"SIM card registration failed" message
will also be displayed. If your handset is an
Ericsson then an "Invalid Mobile" message
will be displayed. For most other manufacturers
the handset will simply show no signal!
Vodafone & T-Mobile
If you place an active Vodafone or T-Mobile sim into a blacklisted handset, the phone will appear to function perfectly UNTIL you try to make an outgoing call. When you try to call out from the handset you will hear a sequence of beeps and then the call will be dropped!!
........
This means the handset you got is stolen or someone has blacklisted it ... i got mine of EBAY! and reading that i figured that it is stolen
It wont work in the UK but it will work everywhere else in the world
Mmmm... that's interesting Sunnyb1. If my phone is blacklisted then happened in JULY this year which was 8 months after I bought the phone. I bought the phone legit .
Can anyone advise what the "Blacklisting" process is.. I assume its done by using the IMEI number.
Who is the rightful owner of a handset and can any phone be blacklisted by anyone, and possibly by mistake ?
Would unlocking the phone from Orange cause a phone to be blacklisted ??
How can you "Un-blacklist" a phone.
Answered my own question here......
This website seems to have the answers
http://www.unlockme.co.uk/blacklist.html
OK... still on this thread. Can anyone advise how you find out which network in the UK has blocked your an IMEI number. I gather any of the UK networks can block any IMEI and it's not unknown for errors to be made. But only the network that blocks the IMEI can Unblock it.
Thought I'd post this before waiting forever for some call centre dimwit to give me the runaround.
Thanks...

No network access (can't make calls) after ROM change and sim unlock

I know for a fact that my original T Mobile USA HD2 phone worked, because I made a call to T Mobile support with T mobile sim card.
Then I unlocked the phone with cellunlock.net, tried my russian sim card - it worked. Then I got a message from my russian provider saying that roming feature was turned off, I couldn't make calls, I tohught it was a problem.
Then I installed Komar's ROM, and now it doesn't work at all! Not with T Mobile SIM card, not with AT&T, not with Megafon (Russia). There are no bars at all.
Others phones of the same providers work at the same areas.
What might be the problem?
I just performed hard reset with T-mobile sim card inside and this is what I see:
Multiple connection settings were found, please select one: T-Mobile, Tuyo Mobile
Click to expand...
Click to collapse
I select T mobile. Maybe that's the reason?
also remember go back to the rom thread and let those guys in that thread help u for ur rom even the cook himself may help
Never mind, there turned out to be a problem with my account. I have $0. Thanks anyway
..~ lol ~..

Your SIM card does not allow a connection to this network

Hello, I dont post here often, especially not for help but I have tried everything. My old faithful G1 will not connect to AT&T anymore. I have had this issue for about a week now. I get this error message when I try to connect.
"Your SIM card does not allow a connection to this network"
I have tried the following
I changed from GSM only to WCDMA preferred.
I Flashed a new rom, tried several from versions 1.6, 2.0, 2.2.
Flashed the radio and spl with the latest updates.
I tried different sim cards that I know work.
I double checked the APN.
I toggled wifi, GPS, bluetooth, airplane mode.
I Insert the sim card 100 different ways to see if the sim card was slightly off of its connectors.
I opened the phone to check all of the antenna connectors.
Probably more things but I cant remember.
One time when I was trying to get it to connect it said it connected but I was unable to make any phone calls or get data.
I called AT&T and they told me they couldnt help me so they sent me to HTC. HTC told me to send it in for repairs. It seems so many people have had the same issue but there is never a solution that works for me.
I am open to any advice at this point. If some of you managed to fix this problem let me know how you did it.
Apparently, you didn't bother trying the most obvious test... DOES THE SIMCARD WORK IN ANY OTHER PHONE?
If the answer is NO, then you need ATT to fix this problem.
shatteredzman said:
Hello, I dont post here often, especially not for help but I have tried everything. My old faithful G1 will not connect to AT&T anymore. I have had this issue for about a week now. I get this error message when I try to connect.
"Your SIM card does not allow a connection to this network"
I have tried the following
I changed from GSM only to WCDMA preferred.
I Flashed a new rom, tried several from versions 1.6, 2.0, 2.2.
Flashed the radio and spl with the latest updates.
I tried different sim cards that I know work.
I double checked the APN.
I toggled wifi, GPS, bluetooth, airplane mode.
I Insert the sim card 100 different ways to see if the sim card was slightly off of its connectors.
I opened the phone to check all of the antenna connectors.
Probably more things but I cant remember.
One time when I was trying to get it to connect it said it connected but I was unable to make any phone calls or get data.
I called AT&T and they told me they couldnt help me so they sent me to HTC. HTC told me to send it in for repairs. It seems so many people have had the same issue but there is never a solution that works for me.
I am open to any advice at this point. If some of you managed to fix this problem let me know how you did it.
Click to expand...
Click to collapse
but he did test "known good" SIM's in this phone. Which tells me he needs HTC to fix the phone.
I had the same problem, I could use my SIM in other phones, but not in the G1, a new SIM from tmo fixed it, go to an ATT kiosk/store and ask for a new SIM.
clintz said:
I had the same problem, I could use my SIM in other phones, but not in the G1, a new SIM from tmo fixed it, go to an ATT kiosk/store and ask for a new SIM.
Click to expand...
Click to collapse
I have tried 3 other sim cards from other phones, one of them being only a few weeks old. I have yet to try a tmobile sim card though but I dont know anybody with any carrier other than att. So that is my next step..
If a sim card from tmobile doesnt work I think the radio might be dead.
try this:
1) Install adb on your mac or pc
2) connect your G1 through USB
3) reboot your phone (don't remove it from USB)
4) Wait and see if it acquires signal.
5) Stay connected to USB (for 15-20 minutes) and see whether you loose signal still or not...
6) Disconnect and check how long you hold the signal.
your apn is this right?
apn:wap.cingular
proxy blank
port blank
username:wap.cingulargps.com
password:CINGULAR1 must be in caps
server blank
mmsc:mmsc.cingular.com
mms proxy: blank
mms port:80
mcc:310
mnc:41
apn type blank
galaxian2007 said:
try this:
1) Install adb on your mac or pc
2) connect your G1 through USB
3) reboot your phone (don't remove it from USB)
4) Wait and see if it acquires signal.
5) Stay connected to USB (for 15-20 minutes) and see whether you loose signal still or not...
6) Disconnect and check how long you hold the signal.
Click to expand...
Click to collapse
and the point of installing ADB is???
digitaljeff said:
and the point of installing ADB is???
Click to expand...
Click to collapse
...I guess that's the only way to install the driver.....sorry....forgot to mention that

TMO HD2 on ATT Network. Need Help!

I need help guys! I sim unlocked one of my HD2's for my sister in law to use on AT&T but she keeps losing service..like completely, not just data...I've tried a few different apn settings but no luck. Maybe I am using the wrong ones. Any ideas?
She may have a SIM card issue, have you tried her SIM in another device to see if it still happens? Also make sure the contact points on each side of the device are making good connection to the back cover.
Could also look in Phone settings for network type & put it to GSM only if not already on it & then test ...

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