Database Users

[Q] Bricked A500 tablet under Win 8; drivers do not work

Error messages
In device manager, a device named "APX" (within <computer>/Other Devices) with a yellow icon on the lower portion had the following inside its properties box:
-----
The drivers for this device are not installed. (Code 28)
There are no compatible drivers for this device.
To find a driver for this device, click Update Driver.
-----
blackthund3r's A500 Manager reports at the bottom, "A500 Detected in APX Mode. Please install the drivers!"
Circumstances
I am using a Windows 8.1 PC. I have an Acer A500 running an unknown ROM that is bricked. It boots to Acer logo, then continually loops the android text animation.
I am able to boot the device consistently in APX mode. (The trick is to unplug the power cord before starting, so one can see when the power button is lit, to time the release of the power and reset buttons properly. The tricky part is remembering to plug the power back in.)
Attempts so far
I am trying to start over with a clean (EUU?) ROM, but first, I need the CPUID to get the SBK.
After following blackthund3r's guide at http://acerhacks.com/ , I downloaded the A500 Manager executable. I also got "ICONIATABUSBDriverSetup.exe" from a source I do not recall, but I am fairly certain it was a link from forum.xda-developers.com .
I also followed the instructions at http://forum.xda-developers.com/showthread.php?p=48827675#post48827675 to get the folder full of "ini" files. I tried manually updating the driver from within Device Manager using files from this folder. This still did not work. :'-(
My plea
Can anyone help? Should I try a friend's Windows 7 computer? I don't want to install Ubuntu. If I must, will installing it inside VirtualBox work?

alexAG76 said:
My plea
Should I try a friend's Windows 7 computer?
Click to expand...
Click to collapse
Yes!!!

XP, vista or win7 all work fine.
Win8 or any 64bit systems have issues.
Sent from my GT-I9300 using Tapatalk

alexAG76 said:
Error messages
In device manager, a device named "APX" (within <computer>/Other Devices) with a yellow icon on the lower portion had the following inside its properties box:
-----
The drivers for this device are not installed. (Code 28)
There are no compatible drivers for this device.
To find a driver for this device, click Update Driver.
Can anyone help? Should I try a friend's Windows 7 computer? I don't want to install Ubuntu. If I must, will installing it inside VirtualBox work?
Click to expand...
Click to collapse
To get windows to recognize the drivers properly, go into device manager and find the APX driver with yellow triangle. Update the driver for this but chose 'browse my computer for driver software". Direct it to crogram Files (x86)/Acer Inc. This should force it to find the correct driver. I am of course assuming you have the Acer driver installed.
I just bricked and unbricked this device a month ago. What an adventure. APX mode will lead you down the right road. Combined with the toolkits available, you can have it back up in a couple hours.
This link may help you out. http://forum.tegraowners.com/viewtopic.php?f=30&t=388
One thing is getting the uid. If you have an old nandroid off of the device it will be very helpful. There is a file in it that has a number in it that can convert to the UID. if you need more help let me know and I will dig through my history and find the resources I used.

dibb_nz said:
XP, vista or win7 all work fine.
Win8 or any 64bit systems have issues.
Click to expand...
Click to collapse
Using Vista/Win7, I kept hearing the "device connected" noise in APX mode. Device manager refreshed several times, but I could never find the non-functioning device icon in order to update the drivers.

alexAG76 said:
Using Vista/Win7, I kept hearing the "device connected" noise in APX mode. Device manager refreshed several times, but I could never find the non-functioning device icon in order to update the drivers.
Click to expand...
Click to collapse
Does safely remove hardware icon in the system tray show anything???
Sent from my GT-I9300 using Tapatalk

BCSC said:
To get windows to recognize the drivers properly, go into device manager and find the APX driver with yellow triangle. Update the driver for this but chose 'browse my computer for driver software". Direct it to crogram Files (x86)/Acer Inc. This should force it to find the correct driver. I am of course assuming you have the Acer driver installed.
I just bricked and unbricked this device a month ago. What an adventure. APX mode will lead you down the right road. Combined with the toolkits available, you can have it back up in a couple hours.
This link may help you out. (URL omitted due to newbie status.)
One thing is getting the uid. If you have an old nandroid off of the device it will be very helpful. There is a file in it that has a number in it that can convert to the UID. if you need more help let me know and I will dig through my history and find the resources I used.
Click to expand...
Click to collapse
Thanks. I'm about ready to throw in the towel, but I shall look at that URL.
I think my drivers are defective.

dibb_nz said:
Does safely remove hardware icon in the system tray show anything???
Click to expand...
Click to collapse
I will have to check. I've already purchased a replacement, but it would be nice to get this thing going again. Thanks for the responses.

alexAG76 said:
Using Vista/Win7, I kept hearing the "device connected" noise in APX mode. Device manager refreshed several times, but I could never find the non-functioning device icon in order to update the drivers.
Click to expand...
Click to collapse
Open up a couple branches in device manager and plug/unplug it. Do this until you find which branch it is in. Then apply the driver the way I mentioned above. At some stage you will come across the branch that changes. It should only take a couple minutes. Just watch and you will see a new item pop up. You are experiencing the same issues that haunted me and this method will work. Start at the bottom of the device manager list and work up. I'm confident it was towards the end. Hearing that connection sound means that it will be there.

Drivers no longer working

trying to get some help for my ZE551ML 4gb - unrooted and with the latest update
I have never had an issue plugging my phone into my pc and transferring files. I bought my daughter a BLU R1HD and that wont wont show up on any pc when plugged into USB...yes dev and debug is enabled.....installed a bunch of different drivers to try to get that phone to work and it wont....
but worse is now my phone wont show up.
I went to the main thread here and located drivers and installed, and nothing....went to asus support and dl drivers and nothing...
does anyone know why or how i can get the drivers installed on my W10 PC so I can plug phone into usb and transfer files?

In the pc's device manager, is the device listed there? And is there a yellow mark on the device name? Maybe the drivers didn't install properly, you can right click on the device and click update driver, then choose automatically, you must be connect to the internet for it to find the required driver and install automatically.

I had same issue. Makw sure phone is not. Plugged into the pc. Load up windows into safe mode with networking. Once there open device manager. From the pulldown menu choose show hidden devices then find the Asus drivers and uninstall and if available tick the box that says delete the driver.. reboot, reinstall.... Done.
This will work for most usb devices that are having issues.

Frankenberrie said:
I had same issue. Makw sure phone is not. Plugged into the pc. Load up windows into safe mode with networking. Once there open device manager. From the pulldown menu choose show hidden devices then find the Asus drivers and uninstall and if available tick the box that says delete the driver.. reboot, reinstall.... Done.
This will work for most usb devices that are having issues.
Click to expand...
Click to collapse
sadly this did not work. I grabbed the drivers from the ZF2 resource thread here at XDA
https://software.intel.com/en-us/android/articles/intel-usb-driver-for-android-devices
for the BLU R1HD I was told to install these
https://androidmtk.com/download-mtk-usb-all-drivers
whih i did and also uninstalled and resinstalled along with the intel drivers.
I did exactly as explained above and the device will not show up.
I have the Z00AD -- ZE551ML -- 4GB/2.3GHz 64gb version running Stock OS with NO ROOT - an its up to date (v 40.194)
I attached screen shot to show what I have going on - thanks

come on

Are you using the same cord for both phones with the computer? If so, try a different cord
Sent from my ASUS_Z00A using Tapatalk

Reboot the pc with the "disable driver signature verification" option and then reinstall the drivers.

This may or may not have some relevance to your problem. Try downloading a program called USB Device Viewer, run it as an administrator and uninstall all the phone drivers that are listed. Reboot your computer, plug your ZE551ML in and let it install the drivers. Hope this is of some help.

i finally fixed this bs problem. simply a matter of device manager >>>> portable devices >>>>> right click >>> update drive>>> browse my computer >>> Let me pick>>>
for me i had
Model
MTP Device
MTP USB Device
select MTP USB DEVICE >>> Click Next and done
how stupid is this? the simple solution after 2 weeks of pain in the ass is what makes this so stupid.

Error 10 : ADB Drivers

I tried a hell lot to install ASUS Zenphone adb drivers on my PC( on Windows 7, 8 and 10).
I got the same error everywhere. Error 10. Driver not installed properly.
I searched the Internet for hours without success.
I hope XDA community has some answers.

i got the same problem as you , my zenfone 5 detected as unknown device , i solved with adjusting usb when plug in to laptop like slowly inserting the usb to laptop port and keep adjusting untill its detected. weird dont know why its happen like that , all other phones that i've connect to my laptop detected with easy except for that zenfone 5.

Did you already download from Asus Official Website ? @ceomaverick
Try use this one.
Step:
1. Download and Extract the file from .ZIP
Link: http://dlcdnet.asus.com/pub/ASUS/ZenFone/ZE500CL/ASUS_Android_USB_drivers_for_Windows_20150212.zip
2. Go to Device Manager, right click ' Asus Android ADB Interface '.
3. Update Driver Software, then choose ' Browse from My Computer for Driver Software'
4. Select Folder where you extract the .Zip file, check 'Include Subfolder' then klik 'Next'
5. Wait while system searching and installing the driver.
6. Finsih
Hope it will help you.
Thanks

OK, some progress here.
Find the Asus 8.0.0.2 drivers or the 8.0.0.3 ones.
Do the Add Legacy Hardware thing for the ADB Composite Interface -- it will install as "Code 10" not started.
Highlight that device and select update device...ask it to search windows online for the update.
In Win7 this will take a long time, in Win10 it will take just a second BUT be nicely hidden. Click View Optional Updates and then click Driver Updates and then select the ADB Composite interface.
In Win7 it completes quickly w/o reboot. In Win10 you have to reboot.
But with that, the ADB Composite Interface will function.
Now do the Add Legacy hardware thing for the Bootloader -- again, installs as Code 10
Put your phone into fastboot
Select the Bootloader device and do the update-from-windows thing.
Win7 does it directly, Win10 you have to navigate through the Update wizard as before
Now the fastboot interface is presented as working...

Can't install Fastboot drivers - windows 10

Hi all,
So I'll cut right to the chase if I may, don't want to waste your time and I appreciate the help.
I trying to root my 'nVidia Shield Android TV Pro 500GB
The problem:
Trying to install fastboot drivers in order to unlock the bootloader.
Steps & Solutions I tried:
After booting the nVidia Shield into bootloader, when connecting it to my Windows 10 64bit PC , I get a yellow explanation mark in the Device manager.
After getting it, I :
1. Right click on it
2. Choose update driver
3. Browse my computer for driver software
4. Choose 'browse'
5. Select the folder SHIELD_Family_WHQL_USB_driver_201801\SHIELD that contains the .inf file
After doing all of that, when pressing next to install I get a message "The best drivers for your device are already installed", which after nothing changes and fastboot is still not recognized.
Also Tried:
1. In the Browse for drivers window
2. Choose Let me pick from a list of available drivers on my computer
3. Choose Have a disk
4. Browse to the .inf file
5. When pressing next to install I get a message: The folder specified doesn't contain a compatible software driver for your device (The full message can be found in the screenshots attached)
I tried rebooting in driver signing disabled, didn't help.
I have already searched everywhere for the answer, including:
1.The original NVidia Shield Zone
Shield Android TV and Tablet Resource Center
root tutorial
2. https://forum.xda-developers.com/shield-tv/help/fastboot-drivers-t3562822
3. https://forum.xda-developers.com/shield-tablet/help/properly-install-android-fastboot-t3312300
and more... No luck
I'll attach screenshots to show how it looks on my side.
Thanks

henengel said:
Hi all,
So I'll cut right to the chase if I may, don't want to waste your time and I appreciate the help.
I trying to root my 'nVidia Shield Android TV Pro 500GB
The problem:
Trying to install fastboot drivers in order to unlock the bootloader.
Steps & Solutions I tried:
After booting the nVidia Shield into bootloader, when connecting it to my Windows 10 64bit PC , I get a yellow explanation mark in the Device manager.
After getting it, I :
1. Right click on it
2. Choose update driver
3. Browse my computer for driver software
4. Choose 'browse'
5. Select the folder SHIELD_Family_WHQL_USB_driver_201801\SHIELD that contains the .inf file
After doing all of that, when pressing next to install I get a message "The best drivers for your device are already installed", which after nothing changes and fastboot is still not recognized.
Also Tried:
1. In the Browse for drivers window
2. Choose Let me pick from a list of available drivers on my computer
3. Choose Have a disk
4. Browse to the .inf file
5. When pressing next to install I get a message: The folder specified doesn't contain a compatible software driver for your device (The full message can be found in the screenshots attached)
I tried rebooting in driver signing disabled, didn't help.
I have already searched everywhere for the answer, including:
1.The original NVidia Shield Zone
Shield Android TV and Tablet Resource Center
root tutorial
2. https://forum.xda-developers.com/shield-tv/help/fastboot-drivers-t3562822
3. https://forum.xda-developers.com/shield-tablet/help/properly-install-android-fastboot-t3312300
and more... No luck
I'll attach screenshots to show how it looks on my side.
Thanks
Click to expand...
Click to collapse
So finally managed to install Fastboot
For me, the problem was the USB Port...

Hi henengel, I'm facing the same issue and unable to resolve this. I've tried all the usb ports but still facing same issue.

Failed to flash my google glass EE2

I tried to flash my google glass EE2 via my laptop which is currently running windows 10. I have done the following steps:
1. Update the Google USB Driver from android studio sdk manager
2. Download the new image file and unzip it
3. Open windows powershell from inside unzip image folder.
4. Run adb devices (Show my google glass in list)
5. Then adb reboot-bootloader
6. Then turn off the device with physical button and restart with camera and power button until “Press volume key to select, and press the power key to accept.” screen shows up.
7. Then run fastboot devices (Here I stuck, No list of devices, no message nothing happens)
Note:- I updated the driver as well via these steps but still end with no success
1. Connect your Android device to your computer's USB port.
2. From Windows Explorer, open Computer Management.
3. In the Computer Management left pane, select Device Manager.
4. In the Device Manager right pane, locate and expand Portable Devices or Other Devices, depending on which one you see.
5. Right-click the name of the device you connected, and then select Update Driver Software.
6. In the Hardware Update wizard, select Browse my computer for driver software and click Next.
7. Click Let me pick from a list of available drivers on my computer
8. Click Next with Show all devices selected.
9. Click Have disk.
10. Click Browse and then locate the USB driver folder. For example, the Google USB Driver is located in android_sdk\extras\google\usb_driver\.
11. Select android_winsub.inf file and click Open.
12. Click Next to install the driver with Android ADB Interface selected.
13. Confirm the Update Driver Warning dialog.
14. Driver installed

Yeah...
It's funny enough that you created this thread because I am having the exact same issue right now too.
I tried on my laptop running Windows 10 and then on my desktop running Ubuntu. Absolutely zero luck with this. Please let me know if you can figure out a solution. With Powershell I was able to see adb devices but other than that fastboot seems broken to me on Glass.

Hard reset maybe? While on hold power button for 15 seconds, then release. wait a few seconds after that and then hold power button for a few seconds to turn back on.
Also you might try Installing the rooted bootloader.
And take a look at these 2 pages: https://support.google.com/glass/answer/9649198?hl=en
https://dl.google.com/android/repository/platform-tools_r30.0.1-windows.zip

I appreciate your response!
On Windows 10, fastboot devices just seemingly doesn't work at all and doesn't populate the glass hardware at all for me.

OscarDelphi said:
I appreciate your response!
On Windows 10, fastboot devices just seemingly doesn't work at all and doesn't populate the glass hardware at all for me.
Click to expand...
Click to collapse
I see others have had problems on Windows 10 using fastboot. Seems to be related to having a correct driver for your device. If you can't find one (check your device manager to see if it is recognizing Glass properly) you might have to find a Windows 7 computer to do this on.

droidzer1 said:
I see others have had problems on Windows 10 using fastboot. Seems to be related to having a correct driver for your device. If you can't find one (check your device manager to see if it is recognizing Glass properly) you might have to find a Windows 7 computer to do this on.
Click to expand...
Click to collapse
I even tried on Ubuntu with no luck just for curiosity's sake.
Device manager is showing me Unknown USB Device is attached.

OscarDelphi said:
I even tried on Ubuntu with no luck just for curiosity's sake.
Device manager is showing me Unknown USB Device is attached.
Click to expand...
Click to collapse
It makes me so happy to be able to follow up this post with how I found a solution. I am going to give a story first because this was beyond frustrating. The solution for me was to forget finding a solution in Windows 10 and just use an installation of Ubuntu. Holy crap this made the steps a lot easier.
However, even using the Terminal in Ubuntu it hung up twice while flashing system.img and I thought Glass was dead. Fortunately, fastboot was just being finicky and refusing to work. The solution to that was to have the command already ran and then reboot back into fastboot because this allowed the system to almost instantaneously realize the device was in fastboot and it immediately the flashed the files.
I hope this might point some light if anyone else ever comes across the issue!

Install Ubuntu
The easy way to do it, is install Ubuntu and install adb and fasstboot from terminal with comand "apt-get install 'your Tool...'"
yubarajoli77 said:
I tried to flash my google glass EE2 via my laptop which is currently running windows 10. I have done the following steps:
1. Update the Google USB Driver from android studio sdk manager
2. Download the new image file and unzip it
3. Open windows powershell from inside unzip image folder.
4. Run adb devices (Show my google glass in list)
5. Then adb reboot-bootloader
6. Then turn off the device with physical button and restart with camera and power button until “Press volume key to select, and press the power key to accept.” screen shows up.
7. Then run fastboot devices (Here I stuck, No list of devices, no message nothing happens)
Note:- I updated the driver as well via these steps but still end with no success
1. Connect your Android device to your computer's USB port.
2. From Windows Explorer, open Computer Management.
3. In the Computer Management left pane, select Device Manager.
4. In the Device Manager right pane, locate and expand Portable Devices or Other Devices, depending on which one you see.
5. Right-click the name of the device you connected, and then select Update Driver Software.
6. In the Hardware Update wizard, select Browse my computer for driver software and click Next.
7. Click Let me pick from a list of available drivers on my computer
8. Click Next with Show all devices selected.
9. Click Have disk.
10. Click Browse and then locate the USB driver folder. For example, the Google USB Driver is located in android_sdk\extras\google\usb_driver\.
11. Select android_winsub.inf file and click Open.
12. Click Next to install the driver with Android ADB Interface selected.
13. Confirm the Update Driver Warning dialog.
14. Driver installed
Click to expand...
Click to collapse