htcsense.com not working as it should and what are HTC doing - Desire HD General

I have noticed most people are having problems using htcsense.com with the HTC Desire HD and I am no different. They appear to be upgrading there server but why is it taking months? as people have been having problems for months now.
I sent htc an email about htcsense.com and this is the response I had
"Over the past few months HTC has been undertaking an upgrade to HTCSense.com in order to enhance the web experience for our customers, extend service availability and increase service quality and uptime. During this upgrade process some people may experience some fluctuation in the services and we apologize for any inconvenience this may cause. We are implementing an update in the next month that should minimize most service problems. Currently, accounts have these main features: find my phone, call and message forwarding and lock and erase my phone. Over the next few months as we complete the upgrade, more features will be added into accounts. We appreciate your patience and support as we work to make the HTCSense.com experience even better."

Read this
Effectively, it is still a beta service from the sounds of it. Services like that require a lot of testing, and the best way to test it is by releasing it to everyone. Massive load on servers, means they can upgrade/tune it as needed.

Mine says that its not enabled on my phone and it gives you the relevant steps to enable, but it is all active on the phone, is this down to this server issue/upgrade issue? I'm not to bothered but be nice to know the service is there (and working) if god forbid it got lost or stolen.
Anyhow thanks for the information.
Sent from my Desire HD using XDA App

gamesmachine said:
Mine says that its not enabled on my phone and it gives you the relevant steps to enable, but it is all active on the phone, is this down to this server issue/upgrade issue? I'm not to bothered but be nice to know the service is there (and working) if god forbid it got lost or stolen.
Anyhow thanks for the information.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I'm using my HTC DHD in Poland and having the same problem, would appreciate any advisw from anyone...
thanks

bartuzi said:
I'm using my HTC DHD in Poland and having the same problem, would appreciate any advisw from anyone...
thanks
Click to expand...
Click to collapse

gamesmachine said:
Mine says that its not enabled on my phone and it gives you the relevant steps to enable, but it is all active on the phone, is this down to this server issue/upgrade issue? I'm not to bothered but be nice to know the service is there (and working) if god forbid it got lost or stolen.
Anyhow thanks for the information.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I had that problem too after I started using custom ROMs. Fortunately I found out that if I deleted the account on the phone aswell as on the website (htcsense.com) and used the phone to create it again, then it works. Try that
- Martin

It used to work for me the first time, now my phone is not found anymore and no action works. The only thing I keep getting is that anoying "Friends - contacts matches" crap that doesn't even work right. I'm using stock rom, not rooted or aything. Also country selection is a complete fail since not all countries where HTC phones are sold are listed, so I always select UK. They really should fix this service soon.

I had to factory reset my phone to fix a CPU utilization issue, Now after re entering the HTC account info, the gps phone location bit on HTC sense does now at least show a map, but thinks I'm in Africa... admittedly I haunt used the gps to update so will try that but functions like ring phone just fail... so better but not great....
Sent from my Desire HD using XDA App

Hmmm now its working ok, but the gps location thing keeps coming on on its own so that's annoying so yeah try re-installing the app and or re creating the account.
I do.d the friend link thing ok, not part of HTC sense online service tho =]
Hope you sort it! Or it gets sorted!
Sent from my Desire HD using XDA App

I do not suggest to use htc sync. Its totally crap. Many have encountered problems and even lost data. Even htc rep admits its still a work in progress.

marshy73 said:
I do not suggest to use htc sync. Its totally crap. Many have encountered problems and even lost data. Even htc rep admits its still a work in progress.
Click to expand...
Click to collapse
I totally agree, I installed it so I could transfer my contacts from Outlook onto my DHD. It just says Outlook was preventing it, but I could see nothing wrong, ended up saving the contacts out as a file and sending it over Bluetooth.
It's a shame HTC sense on the phone and the hardware is prity flawless, the pc and online software is really setting the game down.
Hopefully they sort it out with updates.
Sent from my Desire HD using XDA App

Hi
Got my Desire HD yesterday guys, I'm in Ireland. Surprise surprise HTCSense.com cannot locate my phone even though all the settings are turned on etc. I e-mailed them and got the usual about the service being upgraded yada yada!!
I read on the Teachradar review (http://www.techradar.com/reviews/phones/mobile-phones/htc-desire-hd-717295/review?artc_pg=9) that this was an issue back in October as well, cannot believe its still not fixed :-(
Cheers,
M
PS: Love my Desire HD but would love to have the find my phone feature actually working too!!

Ok this might help you if you are having issues with htcsense.com :
First htcsense didn't pork for me on FireFox 4 hut worked perfection IE9 no idea why put must be something related to plungins
Second the location service didnt work for me despite ableing the location on my settings,well actually that was due to my HD2 running desire HD Rom and in which I used my htcsencse account. Once I removed the Android from my HD2 I reinstalled a different desire HD Rom on it without login the htcsense, the location for my desire HD worked.

Related

[Q] Visual Voicemail NG After 3.14 Update

I recently updated my ROM to 3.14 and now my visual voicemail isn't working. Any ideas? It says it can't connect, try again later...
still investigating....
no work for me either and facebook won't refresh either...
Edit... forget it... facebook app still no refresh
I'm having the same problem, spent about an hour with their PDA department and was told it was being escalated and I should hear something within the next 3 days.....
Sent from my Nexus One using XDA App
Quick update, according to T-Mobile the issue has been logged as of the 30th of October as a nationwide issue and "they are working on the problem." Personally, I love the form of the HD2 and there are things about Winmo that I really like but I have had a number of issues with the phone and software to the point where I'm going to look at the new My touch 4G and go back to Android exclusively. Its not the Desire HD I was hoping T-Mobile was going to bring but it should keep me satisfied for 6 months or so.
Sent from my Nexus One using XDA App
opps wrong thread
Post deleted.

Where have my SMS gone?

Hi all,
My SMS messages have just 'gone'! I had quite a few in there and I didnt restart the phone or anything strange, went back in to reply to one I recevied earlier and there is nothing in there!!
Happened to anyone? Have they really gone or can I get them back somehow. I have a backup, but its from a while back...
Anyone?
Thanks...
This forum should have a sticky thread for this... Just do a quick search and you'll find the relevant info. Short answer: it affects all Android phones and there is no fix, backup your SMS messages for an inevitable restore.
Sent from my Desire HD using XDA App
yep, mine just vanished this afternoon. All gone, completely.
What a big bag of ****
sengork said:
Short answer: it affects all Android phones and there is no fix
Click to expand...
Click to collapse
Thanks for answer, although if I had someone to moan to i'd have to quote my favourite 'This is not satisfactory!'
They (Android) can't just allow SMS's to dissappear! They must be going somewhere!!
Someone must know somethign about this by now?...
What's happening is there's a glitch in the sms app which can cause the messages database to become corrupt, rather than try to repair the database, Android, just deletes it.
Sent from my Desire HD using XDA App
I've never had this with any of the five Android phones I've owned using the default SMS app. I did once try Handcent on the Hero and all my messages disappeared after deleting a thread but after uninstalling and rebooting they came back.
Were you using the default sms app?
I also recommend Sprite Backup which can back up whatever you need daily either to SD Card or cloud storage provider (I use Dropbox).
just happened to me twice this month after being problem free ever since i bought it in December 2010. At 1st i thought it was because I had too many smses. About 5000. Then the 2nd time it happened...just now..only a few hundred messages. It sucks that there is no fix!
Are you using a 3rd party SMS app (downloaded app)?
Are you using htcsense.com? <-- Known Issue, see sticky.
Please search before you make a new thread.
Try here http://forum.xda-developers.com/showthread.php?t=840582
It's a bug in Froyo, i used to keep having all my messages randomly disappear.
The solution is either keep daily backups using an app like "SMS Backup & Restore" or upgrade to Gingerbread
sromer said:
Please search before you make a new thread.
Try here http://forum.xda-developers.com/showthread.php?t=840582
It's a bug in Froyo, i used to keep having all my messages randomly disappear.
The solution is either keep daily backups using an app like "SMS Backup & Restore" or upgrade to Gingerbread
Click to expand...
Click to collapse
Valid point but...
And actually I don't believe this is a Froyo bug. If it was a generic issue with Froyo then there'd be a lot more and as I pointed out in that thread, 3rd party apps were used. The htcsense.com sync was also shown to be buggy - HTC themselves admit it's a work in progress.
Sent from my Desire HD using XDA Premium App
Mr_JMM said:
Valid point but...
And actually I don't believe this is a Froyo bug. If it was a generic issue with Froyo then there'd be a lot more and as I pointed out in that thread, 3rd party apps were used. The htcsense.com sync was also shown to be buggy - HTC themselves admit it's a work in progress.
Sent from my Desire HD using XDA Premium App
Click to expand...
Click to collapse
Faie enough, but i only used the stock HTC Messages app & i never had Htcsense.com sync on
sromer said:
Faie enough, but i only used the stock HTC Messages app & i never had Htcsense.com sync on
Click to expand...
Click to collapse
Unfortunately there are a handful of instances where this is the case. I still don't believe it's a Froyo bug, more just occasional glitches in some handsets.
I really don't mean any disrespect and I'm sorry you're having this issue. Hopefully GB will fix it for you (because the "glitch" will be over-written, just as re-flashing a Froyo stock RUU would probably do to *back peddles quickly*).
[EDIT] Just saw you're other post; Seems GB did fix it.
Damn these multiple threads...
Mr_JMM said:
Unfortunately there are a handful of instances where this is the case. I still don't believe it's a Froyo bug, more just occasional glitches in some handsets.
I really don't mean any disrespect and I'm sorry you're having this issue. Hopefully GB will fix it for you (because the "glitch" will be over-written, just as re-flashing a Froyo stock RUU would probably do to *back peddles quickly*).
[EDIT] Just saw you're other post; Seems GB did fix it.
Damn these multiple threads...
Click to expand...
Click to collapse
No worries. There probably is more than one thing that's causing it, i was just saying for me it was just a bug in Froyo.
& yeah Gingerbread fixed it and all the other problems i was having
Mr_JMM said:
Damn these multiple threads...
Click to expand...
Click to collapse
This topic was started in January, it's not new, just been revived by someone.
I had my SMS messages wipe twice last weekend alone! I use a backup tool now thank-god, which stores my messages in GMail. Dead easy to restore.
Just upgraded to 2.3 also yesterday, will see if this helps.

quick Zune question - need help please

only had my DVP for a day and its my first windows phone.....
i have subscribed to the zune service paying each month for the service...i thought this would give me the eqivilant to spotify that i had on my android device However, when i click on albums to either stream or download (from the handset) it asks me if i want to buy...i thought i was paying a subscription for free unlimited streaming or download same as spotify.
can anyone advise me please
also is it possible to get spotify on my phone
thanks
I think you have to tap and hold on the album/song to get a download option, here's a video: http://www.wpcentral.com/how-get-zune-pass-work-on-the-go-windows-phone-7.
As for Spotify, that was announced as coming with Mango but not sure which countries.
When I hold the only option I get is to buy the item. Seems odd considering I am paying for it.
Sent from my Venue Pro using XDA Windows Phone 7 App
hpsauce37 said:
When I hold the only option I get is to buy the item. Seems odd considering I am paying for it.
Sent from my Venue Pro using XDA Windows Phone 7 App
Click to expand...
Click to collapse
Did you watch the video? That didnt work?
Could not seem to view it on my phone :-/
Sent from my Venue Pro using XDA Windows Phone 7 App
I wonder if its a subscription issue as I can't play tracks also, all I get is the first 30 secs
Sent from my Venue Pro using XDA Windows Phone 7 App
That sounds like your zune pass subscription is not active. Are you logged in with the email associated with your Zune pass?
hpsauce37 said:
I wonder if its a subscription issue as I can't play tracks also, all I get is the first 30 secs
Sent from my Venue Pro using XDA Windows Phone 7 App
Click to expand...
Click to collapse
When you setup your phone, the login must be the same one used for Zune. Not the second or third...the first.
If you have done it any other way you must hard reset and start over.
If the phone login is the same as your Zune login and it does not work, call Zune support to help you.
alodar1 said:
When you setup your phone, the login must be the same one used for Zune. Not the second or third...the first.
If you have done it any other way you must hard reset and start over.
If the phone login is the same as your Zune login and it does not work, call Zune support to help you.
Click to expand...
Click to collapse
thanks for your help
the problem was that i had signed into zune on my phone with a different account to the one on my computer.
very annoying though that the only way to resolve it was to completley format the phone and start over again....lucky i guess that i have only had it a few days.
thanks to all of you who had helped me to sort it though.
i am sure there maybe a few other questions i need help with also..
hpsauce37 said:
thanks for your help
the problem was that i had signed into zune on my phone with a different account to the one on my computer.
very annoying though that the only way to resolve it was to completley format the phone and start over again....lucky i guess that i have only had it a few days.
thanks to all of you who had helped me to sort it though.
i am sure there maybe a few other questions i need help with also..
Click to expand...
Click to collapse
Annoying? This is the way it has been since day one. Its mentioned in the startup guide. Efjay pointed you to the video. All the MS documents online point to this. All the Zune docs point to this. For problems of this nature, how to's, keep WindowsPhone.com in mind. Phone setup, configurations snd how to documentation is great. XDA is great for the more difficult problems.
Sorry for raising a thread on what was clearly quite 'simple' issue to some...it was annoying the gell out of me! I pay as a 'premium' user on here and wanted to make use of all the great knowledge on here rather than trawl the internet or spend hours on the phone. I will however come up with a more challenging problem fir you next time=P
Thanks anyway
Sent from my Venue Pro using XDA Windows Phone 7 App
hpsauce37 said:
Sorry for raising a thread on what was clearly quite 'simple' issue to some...it was annoying the gell out of me! I pay as a 'premium' user on here and wanted to make use of all the great knowledge on here rather than trawl the internet or spend hours on the phone. I will however come up with a more challenging problem fir you next time=P
Thanks anyway
Sent from my Venue Pro using XDA Windows Phone 7 App
Click to expand...
Click to collapse
Don't be like that. Annoying and Challenging are 2 different things. XDA is a great source of issues, resolutions, work arounds, and challenging problems. On XDA you will find great ideas, fun experiences, and, a sound kick in the butt if you don't do your research before posting a problem. If you search and do NOT find what you're looking for, there are dozens of people ready to help. But....if you do not do the search before posting....there are dozens of people ready to remind you of that before they help.
Thats just the way it is...and it makes no difference if you're a premium user, or just a bum like me. The same rule applies for us all.
How MS, or any other company, designs their solutions, is always open to debate. Annoying and irritating simply cloud the issue. Android and Apple require a login on their phone for their services. If you do not use the same or correct login, you will not get your apps restored, or access to many of the histories saved with those services....to include backup and restore, and Music. Thats just the way it is. XDA premium users have little influence on those design methods.
Sorry if I offended you with my reply. That was not my intent. Reminding you that a little research would have allowed you to find the answer, and see that the resolution was not clouded, hidden, or designed to cost you a premium subscription to XDA, was my only point. If you're annoyed at the way things are...I'm afraid there is not a reasonable resolution available on these forums.
BTW..how does one become a premium subscriber to XDA?
your response seemed a little 'sharp' and in my opinion was not really necessary...i received good advice on here, it solved my problem, and i thanked those concerned.
By 'premium' i mean i pay for the app to support the cause and not just use the free downloaded one
Anyways moving on....
Point made.
@alodar1 using the XDA Premium app from my G2x
sorry, I'm using zune paying

HTC locations

I am using HTC locations maps (thought id try it for a month) I keep getting prompt to update the map but the map is same version as the one on my phone ... It's very annoying can u disable it ? Shame no traffic option in UK .......
Sent from my Desire HD using XDA Premium App
у нас невозможно пользоваться... Gps плохо ловит...
-----translate-----
We can not use ... GPS catches bad ...
Sorry not sure what u mean
Sent from my Desire HD using XDA Premium App
I actually had almost the same problem for a while, although a hard reboot seemed to fix it.
HTC Locations seems a pretty flaky app .
rfp101 said:
HTC Locations seems a pretty flaky app .
Click to expand...
Click to collapse
I actually like Locations. Sure it lags a bit, but it saves your wallet if you're planning on going out of your country for a couple of days.
rfp101 said:
HTC Locations seems a pretty flaky app .
Click to expand...
Click to collapse
it maybe flakey, but the almost instant load is a cracking feature
Try clearing data, and redownloading the update again.
On another note, do try the latest version of Google Maps, with some of the labs addons (map downloads etc). Traffic updates work amazingly well with it, it's the best sat-nav I've ever had (apart from the fact that it doesn't know many one-way roads too well!)
It is not a good deal use HTC Location
It is not a good deal use HTC Location. If you plan to change you cell phone to a new one, don't buy any htc location license. The htc location license uses the cell phone IMEI. So, if you change your phone, you lose your licenses.
I talked with HTC about that... and they answered:
"If you changed to another phone, you need to buy the license again.. We are so sorry for your inconvenience. Actually there are some 3rd party GPS software on Android Market. You can have a look at them first."
Try using HTC Sync to update Locations to the latest map versions. Worked fine for me

Google Music Deauthorization Limit

Not sure how many of you have seen this on XDA today, but Google has started limiting you to four device deathorizations per year for Google Music. Normally, not such a big deal, but when you flash a ROM twice a week and have to authorize your phone that often, you will be unable to activate Google music on new ROMs until next year.
Here's the main thread in the Gnex forums: http://forum.xda-developers.com/show...php?p=26145534
And here's a petition they started about halfway through the thread: http://www.change.org/petitions/goog...rization-limit
I posted this in the Rezound forums, too. Just trying to get everyone aware of this. I don't want to switch to Amazon MP3.
Just signed the petition.
Sent from my Droid Incredible using xda premium
FYI those links are not working due to the ellipses in the middle of them.
Sent from my Droid Incredible using the XDA app.
Can you explain this deauthorization? I flash quite a bit but I don't think I've ever run into that.
As a sidenote, even though I'm still not sure what this limitation is, I wouldn't be too surprised if they'd reset it for you if you ask... kinda like how if you activate a Windows license too many times you have to call them up and say "Yes, it's always been on the same computer" and they'll let you activate. It may just require contacting Google every so often to get a reset (now that Google's Play services actually have customer service)
Each new rom you flash and install/run google music will count as a different DEVICE on your authorized device list.
Aka 10 rom flashes and google music installs = 10 different devices on your account.
They add up rather quickly when you're a flashaholic like me lol
Sent from my Droid Incredible using the XDA app.
Google temporarily suspends its deactivation practice in search of a better solution:
http://www.theverge.com/2012/5/16/3025274/google-music-device-deauthorization-limit-suspended
Div033 said:
Each new rom you flash and install/run google music will count as a different DEVICE on your authorized device list.
Aka 10 rom flashes and google music installs = 10 different devices on your account.
They add up rather quickly when you're a flashaholic like me lol
Sent from my Droid Incredible using the XDA app.
Click to expand...
Click to collapse
Hmmmm. I'm sure you flash more than I do but I know I've flashed much more than 10 times and I've never seen that. Perhaps Titanium Backup plays a part?
Either way, it seems the point is moot now according to slimsnoop's new link... Isn't it great when a company listens to the consumer
Div033 said:
FYI those links are not working due to the ellipses in the middle of them.
Sent from my Droid Incredible using the XDA app.
Click to expand...
Click to collapse
Sorry about that. Google did remove the limit, though, so not much use in fixing it now.

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