Related
I am aware that 3G does not work on AT&T, but for the GSM to work, we need the Unlock Code and also change the APN to cingular APN to enter the google account username and password. Has any one able to use it with AT&T ? I bought the phone on ebay but now its sitting in home doing nothing.
rameshb_v said:
I am aware that 3G does not work on AT&T, but for the GSM to work, we need the Unlock Code and also change the APN to cingular APN to enter the google account username and password. Has any one able to use it with AT&T ? I bought the phone on ebay but now its sitting in home doing nothing.
Click to expand...
Click to collapse
I would recommend finding a friend with tmo. Get the phone unlocked by calling cust service and getting the unlock code from their phone, get logged in and from that point you can adjust the APNs. There was somebody here talking about bypassing the initial login screen... I don't know about that but give it all a try.
syrusfrost said:
I would recommend finding a friend with tmo. Get the phone unlocked by calling cust service and getting the unlock code from their phone, get logged in and from that point you can adjust the APNs. There was somebody here talking about bypassing the initial login screen... I don't know about that but give it all a try.
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Click to collapse
Thank you. But I heard that we need 90 days of service to get the unlock code for G1. Is that true ? Also the G1 should be under my friends account to get the unlock code.
rameshb_v said:
Thank you. But I heard that we need 90 days of service to get the unlock code for G1. Is that true ? Also the G1 should be under my friends account to get the unlock code.
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Click to collapse
Naa all they ask for is an IMEI. A customer in good standing can get an unlock code every 90 days. Has your friend (hypothetical at this point) received an unlock code for any phone in the past 90 days?
Try it, have your friend call and say that he bought a G1 full price from the store because the rep said if he did they would provide an unlock code and then he could use it when he went to Germany next week.
On a side note, the G1's ARE actually locked? I had heard from the rumor mill that they shipped unlocked.
syrusfrost said:
Naa all they ask for is an IMEI. A customer in good standing can get an unlock code every 90 days. Has your friend (hypothetical at this point) received an unlock code for any phone in the past 90 days?
Try it, have your friend call and say that he bought a G1 full price from the store because the rep said if he did they would provide an unlock code and then he could use it when he went to Germany next week.
On a side note, the G1's ARE actually locked? I had heard from the rumor mill that they shipped unlocked.
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Click to collapse
From what I was told at the store and confirmed by Tmobile CC, There are no G1's being sold at full price right now. You have to buy it with a new contract or upgrade. Meaning they aren't going to let you unlock these until they start selling them with no contract... or after 90 days from the 22nd.
The story from T-Mobile, and my current wait for a SIM unlock code.
neoobs said:
From what I was told at the store and confirmed by Tmobile CC, There are no G1's being sold at full price right now. You have to buy it with a new contract or upgrade. Meaning they aren't going to let you unlock these until they start selling them with no contract... or after 90 days from the 22nd.
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Those statements seem to be incorrect.
I am an ATT user.
I have been told that there are officially two scenarios for acquiring a SIM unlock code for a T-mobile device:
1. A device is purchased full price by a non customer, and T-Mobile requires (at least in the case of the G1) the outsider to FAX an image of the proof of ownership or receipt from the store. The SLA for delivering the SIM unlock code is one week.
2. A device is purchased full price by a customer in good standing for the past 90 days, and the customer can expect delivery the SIM unlock code within 24 hours.
I am an ATT user and purchased a G1 yesterday at the 3rd Street store in San Francisco and was offered no resistance by the SRs at that (particularly well-stocked) store.
I arranged to share the device with a friend who uses T-Mobile, and together we completed a call-in request to T-Mobile support at 1-877-453-1304 to obtain by e-mail a SIM unlock code for the device to go along with the IMEI number beneath the G1's battery.
The SR on the telephone said that it would take "up to" 24 hours to complete the current request. I have in the past acquired such a SIM unlock code for a T-Mobile device, and received the appropriate e-mail message within four hours of completing the request.
I'm still waiting for the SIM unlock code and haven't received the e-mail message in the past 15 hours, but hope springs eternal.
Also, note that pre-paid customers seem to have *no* Unlock privileges as far as T-Mobile is concerned. I stepped through the process with a friend who buys minutes as she goes, and we were bounced several times between the regular service representatives and the prepaid SRs, getting language barrier, slow comprehension and shallow knowledge from these professionals on every front. They were nice about things, though.
Yes it works on AT&T after unlocking
rameshb_v said:
I am aware that 3G does not work on AT&T, but for the GSM to work, we need the Unlock Code and also change the APN to cingular APN to enter the google account username and password. Has any one able to use it with AT&T ? I bought the phone on ebay but now its sitting in home doing nothing.
Click to expand...
Click to collapse
Hi, I did the same. I bought the phone from ebay and then got the unlock code from ebay. We just have to change the APN settings and everything is working fine (of course except 3G). Usually getting the unlock code takes a day or two.
Alternately, if you want feel the phone, buy a T-Mobile SIM card for $10-$20 bucks and everything works fine. At least phone will get activated.
A reported shortcut that obviates the need to get a SIM unlock code.
I just saw Matt Buchanan post this on Gizmodo: http://gizmodo.com/5068242/use-the-t+mobile-g1-without-activating-itl
"If you don't wanna spring for the two-year contract or wait out the 90 days 'til T-Mobile will unlock the G1 for you, getting it going without actually activating it is remarkably easy. Just snag an active T-Mobile SIM card from a friend (or foe), pop it in to get through the setup process, and after enabling Wi-Fi, you can drop it like it's hot. 'Course, it won't make any phone calls, but that's not why you wanted a G1 anyway, right?"
g1 at&t apn settings
hi im using a G1 on at&t my settings are as follows
apn:wap.cingular
proxy blank
port blank
username:wap.cingulargps.com
password:CINGULAR1 must be in caps
server blank
mmsc:mmsc.cingular.com
mms proxy: blank
mms port:80
mcc:310
mnc:41
apn type blank
everything seems to work except mms
if anyone has any info on mms settings please let me know
thanks
Just spoke with a T-Mo rep. For ME, I have to wait until the end of the 14 days buyer's remorse period to get my unlock code, it is provided within 24 hours of the request being made.
Upgrade status does not affect unlock codes, I was right with what I said before. You can request an unlock code every 90 days if your account is in good standing. After the 14 days buyer's remorse period has expired you may request an unlock code.
@rameshb_v Find a friend and have him/her do as I said above, tell the rep on the phone that the phone was purchased full price. In the past I had heard it rumored that sometimes they request proof of purchase, I don't know about it. I am unlocking mine at the end of the 14 day period. If your friend cant get it done for some reason you can have anyone on this forum that is willing call in with your IMEI and have "their" phone unlocked after the 14 day remorse period.
I got my unlock code yesterday...
Yos025 said:
I got my unlock code yesterday...
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Ah! Did you get it from a rep? If so what strategy did you use? I got blackballed with the 14 day thing.
I've been a Tmo customer since 1999(VoiceStream). I told him I wanted to get my unlock code. He requested it from HTC like they usually do. Then I got my email 2 days later. It is usually 24 hours this one took a little longer. That was all...
It was all via T-Mobile representative...
Does anyone have the unlock code or a way to hack the G1????
i got my unlock code the same day i got the phone... and i've only been a tmobile customer for (as of today) 3 days now.
military perks
MMS problems? APN Settings also
whenever i receive a picture message from someone...there is a download button on the right side..whenver i press it i get an error telling me it could not download the message.
checked tmobiles support forums..nothing there for a solution..
any ideas?
check auto-retrieve box in mms settings.
that is checked already..i can send a message to myself..but incoming messages dont work. i was able to get them on my free POS nokia haha
ricky05 said:
that is checked already..i can send a message to myself..but incoming messages dont work. i was able to get them on my free POS nokia haha
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Click to collapse
I noticed after the update it started giving me a download option... I am wondering if this has to do with the network issues. Everytime I download it seems to download just fine... Do you think maybe whatever they sent you isn't compatible yet?
possibly..i applied the update..incoming mms wasnt letting me download before then either..
i have tested something else too..seems i can get mms from other tmobile users...just not from outside networks...weirddd
Ok, I got an HD2 via my wifes O2 contract (I am on Orange and she did not want a new phone ), and I want to unlock it to work on any network.
I have filled out the form that o2 provide online (using my wifes details), and have waited about 5 weeks so far, and have not even received so much as a confirmation of receipt. I filled in the form the other day to double check I was not going mad, and still nothing.
I have also tried someone via ebay who said they could unlock the HD2, but they had to refund me.
Other threads on this subject cover all networks, and it seems that people have the most luck with T-Mobile.
What I propose is that ONLY PEOPLE ON O2 reply to this thread, keeping the reply simple, along the lines of whether or not the phone has been successfully unlocked or not, and if it was via O2 or an online company (and who that company was).
So fo me...
Not unlocked yet
Methods tried = O2 form and ebay seller
Cheers
Likewise. I have tried the O2 web form about 6 weeks ago with no feedback since.
I called O2 customer support and they are now doing the request internally (so they say) and will take up to 28 days.
Filled in the O2 web form on 3rd of Jan and received a 8 digit code on 17th of Jan. Followed the instruction by inserting another provider's sim and entering the 8 digit code. My phone now works with O2, t-mobile, vodofone and orange. Have not tried 3 as I do not have a 3 sim.
Can I ask, did you receive any confirmation from O2 that the unlocking process was going ahead? And also, did you have your o2 sim card in the HD2 while waiting for the unlock code?
Thanks
submitted the form like 6 odd weeks ago and nothing back from o2
czar.nik said:
submitted the form like 6 odd weeks ago and nothing back from o2
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Click to collapse
I have been waiting around 6 weeks as well. Heard nothing, no confirmation, nothing. Pathetic.
I am with O2 UK.
I filled in the form in December and received a code after 3 weeks.
Maybe there is a backlog of people requesting unlocking codes??
You are asked to put in an alternative sim card and the phone prompts an unlocking code. After entering I think it reboots. I've only tried it with Orange and it works fine.
if you search on this forum you will find the unlocking company that a lot of people used (including me on O2). There was a complete thread on this.
I'm on O2 and it took a just a couple of weeks. I put my request in 2 times - once each week.
My experience of getting O2 to SIM unlock (or 'unlatch') my phone is pretty dire.
I first applied back at the beginning of December using the online form. After about 3 days I got a phone call and we went through all my details again and I confirmed I wanted my phone 'unlatched'. I was told it could take up to 28 days. I wasn't in a hurry and only really wanted it done 'on principle', so that wasn't a problem. Next day, I received an email confirmation of 'our conversation'.
About January 10th, I realised that nearly 6 weeks had passed and I had not received my code, so I got in touch via the email confirmation address. Several emails later, I was told to contact Customer Service via telephone as the guy I had been talking to could not help me. I did this on January 17th.
The first 2 times I got through, I was cut off as soon as I mentioned 'unlatching'!
The 3rd time, I was put through to a guy who had never heard of 'unlatching' (the O2 term for SIM unlocking). So I had to explain the whole process to him. He said there was no record 'on the system' of me ever having made such a request! Eventually, he found a form on his system that allowed me to apply again to have my phone 'unlatched'. He told me it could take up to 28 days...
I am now half-way through that 28 days and no word as yet of an 'unlatch' code...
My impression is that they are really loathe to do this, though why that is, is a mystery as I have just taken out a new 24 month contract with them, so am obviously going nowhere...
My advice to others would be... pay to get it done if you really need your phone unlocked and need it right away. If, like me, you are just doing it on a point of principle (and with a view to installing non-O2 updates eventually), take your chances with O2, but don't expect it to work first time of asking!
I ordered my streak on friday and got this email yesterday
Thank you for your purchase on Dell Online Shop.
We are eager to activate your device and complete your phone number transfer.
When you receive your device, your device transfer will not be complete. Please call us at 1-877-662-7640 and reference your Activation ID to complete your device transfer. If you do not call within 14 days upon receipt of this email, your device will be automatically transferred with AT&T
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What is this for? I have a family plan and my number isn't eligible for an upgrade so i used one of the other numbers on the plan to get the $250 discount. If i call them will they cancel the number i used and activate the sim that came with it as that number?
Just confused as i've ordered many phones from many different sites and never had to call to activate... just popped my sim card in and was good to go.
i have a family plan and ordered on one of my other lines that was eligible for an upgrade (so i did the same thing you did). And i did call them to activate the phone on the number i ordered it on, and nothing on my account was changed.
Normally i would just pop in my sim and go, however i didnt want to risk them coming back to me and billing me another 250 for not activating the phone. I could just be paranoid, but ive never ordered an upgrade from a 3rd party and didnt want to risk it.
shogunmark said:
i have a family plan and ordered on one of my other lines that was eligible for an upgrade (so i did the same thing you did). And i did call them to activate the phone on the number i ordered it on, and nothing on my account was changed.
Normally i would just pop in my sim and go, however i didnt want to risk them coming back to me and billing me another 250 for not activating the phone. I could just be paranoid, but ive never ordered an upgrade from a 3rd party and didnt want to risk it.
Click to expand...
Click to collapse
Was it an automated line or you talked to someone? Guess it doesn't matter since it doesn't do anything, i'm just curious and patiently waiting for my device...
Also i'm excited that you got the streak as well and look forward to your great work! I used to run your Death roms on my Tilt!
Same Situation as me
I ordered the streak on a secondary phone on my plan to use on my primary line. I was puzzled just like you. I called and told them up front what was going on and they said no problem and they activated the phone on my primary line. I think there is a minimum amount of minutes and you have to set up the right data plan on the phone. I had an N1 on the plan before. They did not object to applying the phone on my primary line.
So i have the Venue Pro. Service Provider is Tmobile USA in Denver, CO. I keep dropping calls (did not happen with my HD2). when i look at my phone it does not have signal and looks like it is changing bands between 2g and 3g. Do not have this problem when on 2g only. Also did not have this problem when using my HD2 phone. This problem happens even when sitting outside my house where my other TMO line has full signal.
I can back you up, I've noticed that the phone doesn't seem to handle the HSPDA > EDGE handoff very well. Often I have seen my phone go from low 3G signal to no service and then to EDGE. The loss in service seems brief and I've yet to miss a call but it does delay my push email by minutes.
The same thing happens when the phone goes from EDGE back to 3G. Not sure if this is a Dell specific problem or a WP7 bug; do you know if any other WP7 handsets behave the same way? MY brother notices the issue on his Venue Pro as well.
Finally I am not crazy. Is there a dell support number or a microsoft support number where we can report this?
1-800-308-3355 is the number for Dell Mobility, let me know how it goes.
finally
After replacing 2 Venue Pros at the Microsoft store my phone has the SIM error after working for 24 hrs. Microsoft did not have nay more in stock to replace so I called Dell and after a few hours on the phone with them and talking to a supervisor they are replacing the phone directly for me. The process for any other consumer is the following below. FYI the ownership on the phone by default is the Microsoft Store you bought your phone from and to get a replacement you need to transfer ownership.
Before you call Dell be prepared to spend an hour on the phone.
Login to support.Dell.com and click on the ownership transfer link on the bottom left side.
Then Select "What if the Find My Service Tag scan doesn't work for me? "
Then enter the Service tag # and ES code from the back of your phone.
Under the original owner info Please enter the Microsoft Store's address. For the first and last name I used Microsoft Store.
Then enter your Info in the section below and click submit. I got a transfer successful screen listing my phone's ST number.
Call Dell Mobility support at 1800-308-3355 and select the option 3 and talk to the service advisor. Please be patient with them because it is a new product for them too and they are just following a script. The worst part is that they do not even know that their own phone's Memory Card is not a user replaceable unit. If they tell you at the end of the call to swap your MicroSD cards ignore that part of the advise because if you attempt to do that you will void your phone warranty. Now I am still waiting for my phone but it was shipped. They will give you the option of either UPS or FedEx.
Wow... this seems kind of a strange way to get a new phone. Do you already have a tracking number for the new one? How are you supposed to return your old one?
And if I understand correctly, you've transferred ownership (and removed the 30 day in-store return policy with the Microsoft Store) and now you are able to get direct replacements from Dell?
Please let us know how your new unit is, I'm very interested to see if they send you a 16GB device that actually works.
ankur1234 said:
After replacing 2 Venue Pros at the Microsoft store my phone has the SIM error after working for 24 hrs. Microsoft did not have nay more in stock to replace so I called Dell and after a few hours on the phone with them and talking to a supervisor they are replacing the phone directly for me. The process for any other consumer is the following below. FYI the ownership on the phone by default is the Microsoft Store you bought your phone from and to get a replacement you need to transfer ownership.
Before you call Dell be prepared to spend an hour on the phone.
Login to support.Dell.com and click on the ownership transfer link on the bottom left side.
Then Select "What if the Find My Service Tag scan doesn't work for me? "
Then enter the Service tag # and ES code from the back of your phone.
Under the original owner info Please enter the Microsoft Store's address. For the first and last name I used Microsoft Store.
Then enter your Info in the section below and click submit. I got a transfer successful screen listing my phone's ST number.
Call Dell Mobility support at 1800-308-3355 and select the option 3 and talk to the service advisor. Please be patient with them because it is a new product for them too and they are just following a script. The worst part is that they do not even know that their own phone's Memory Card is not a user replaceable unit. If they tell you at the end of the call to swap your MicroSD cards ignore that part of the advise because if you attempt to do that you will void your phone warranty. Now I am still waiting for my phone but it was shipped. They will give you the option of either UPS or FedEx.
Click to expand...
Click to collapse
wow. talk about bad days...
Attached is the update. Still not shipped.
Any update now that the phone is officially released to the web?
nope, Dell Mobility support is good (i mean the reps) but they are so untrained and no knowledge of what is going on.
Just telephoned the UK microsoft for activation, tel 0844 800 2400
Any they told me that they can't issue an activation code, I would have to call the phone provider.
What do I do now ?
THUDUK said:
Just telephoned the UK microsoft for activation, tel 0844 800 2400
Any they told me that they can't issue an activation code, I would have to call the phone provider.
What do I do now ?
Click to expand...
Click to collapse
I activated mine via that number fine couple of days ago. Try a few times, yo may get a operator that will do it.
If they keep saying that, its likely that they have changed policy so that you have to contact HTC directly, If that's the case you are **** out of luck and will not be able to activate your phone.
Just tried again, spoke to another operator and they have been told not to give out any more activation codes, I have to contact my phone provider o2...
So I guess that's me dropping windows phone, shall go back to android, bloomin ridiculous
You could always try the Zune help line they do activations aswell had to speak to them the other day about my HD7 but they did take my IMEI number. Maybe worth a shot?
+44 (20) 3450-5855
Just tried the UK microsoft line again, now I have tried 5 times with five different people, THEY ARE NO LONGER SUPPLYING ACTIVATION CODES
Also tried the Zune, blimey they take a long time to get through, anyway, they are not allowed to give out activation codes
SO PLEASE developers, what are the options here ?
This is really annoying as I actually rather like windows phone amazingly
ive tried twice with two different names and makes of phones to two different people and they told me to phone the handset maker for the activation code.
The bad thing is theres a few people who got a code the other day but have gone back to android so there codes are not being used. PM me if thats you!
How can you use someone else's code ?
IF YOU CAN PLEASE SEND ME ONE IF YOU DONT LIKE WP7
it would be good to know what HTC actually say in regards to activation codes as i thought its would be a Microsoft thing.
The whole activation code system imo is absolutely pathetic. Its locking your phone down just like the iPhone does.....
Samdeath said:
The whole activation code system imo is absolutely pathetic. Its locking your phone down just like the iPhone does.....
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Click to collapse
This is kind of the point! Each WP7 'authentic' device has a certificate on it to make it 'authentic', if a device is not manufactured with WP7 on it as standard or is distributed by an OEM before the certs are registered with MS then there is no certificate for it....which is why it asks for activation...quite simple really.
I got my code this morning from the US activations number. A very friendly girl called Rachael took my name, Windows Live ID my *FAKE* IMEI number, mobile number, postcode and country details and 15 mins later I had a code.
In my case the code only works if you do the registry changing prior to activation but have had no issued at all so far and am quite liking the new lease of life my HD2 has now, will be great to dual boot with Android.
i got mine through persistence, it makes this phone way better!
steel69 said:
i got mine through persistence, it makes this phone way better!
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Who did you phone, what number...what do you ask for, what option do you choose when on the phone menu ????
I phoned this morning and got through straight away and the guy gave me an activation code straight away (I quoted this if it helps http://support.microsoft.com/kb/2431699)
The number I used 0844 800 2400 and selected option 2 then option 7.
THUDUK said:
Just telephoned the UK microsoft for activation, tel 0844 800 2400
Any they told me that they can't issue an activation code, I would have to call the phone provider.
What do I do now ?
Click to expand...
Click to collapse
I phoned Microsoft this morning (17th) and the person said right away to contact my service provider because there not giving out codes, phones back at 11:00am another took my name, email address and mobile number, minutes later he said to contact service provider, I phoned o2 and they said they know nothing of this, he even checked the web for me and said he had no idea other than to call Microsoft, so I phoned them back at 11:30 and person took name, email and phone number, asked if it was the hd7 and I said yes, minutes later a got a activation code, I put it in using cap locks and didn't work so tried lowercase and it worked fine, don't listen to Microsoft if they say no or tell you to phone HTC or your service provider, there talking crap
Hope this helps all Uk users
I just told them that ive tried speaking to htc and o2 and they were saying it was down to microsoft so the guy on the phone said ok and gave it me via an email.
you can get codes by phone and Email
This morning i thought that there was no chance of getting my HD2/7 working with Live but I emailed asking a for an activation code via Microsoft support any way
I didn't think this would happen so I followed BrannanD's instructions and called MS quoting the support webpage etc
The operator asked for phone no and an email address and then told me my activation code and it is all working fine.
As soon as my phone had activated and had installed its hotmail app, I received an email reply from MS for the activation code i asked for online this morning.
Try everything IT WILL WORK!!
BrannanD said:
I phoned this morning and got through straight away and the guy gave me an activation code straight away (I quoted this if it helps kb/2431699
The number I used 0844 800 2400 and selected option 2 then option 7.
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Click to collapse
hermesbrick said:
As soon as my phone had activated and had installed its hotmail app, I received an email reply from MS for the activation code i asked for online this morning
Click to expand...
Click to collapse
Hi what was the URL / email address you used?
WOOOOOOOOOO HOOOOOOOO, after my lucky number 7 attempt, I got a bit shirty and said, I have been back and forth from HTC to o2 back you...
Now my phone is activated, let the good times roll, thanks for your help people
Yes it pays to keep on at them! Lucky enough I have not had any problems with the UK, and Just got my second set emailed too.
Russ
I have actually rang up Microsoft now 5 times and got my activation code from the first call with no problems at all. Trouble is when I enter the activation code it comes back with this message:
Problems with server
We are really sorry, but we've run into a problem, and we are not sure what caused it. This might be a tempory issue that will be fixed if you try again later, but if you keep seeing this error and want to call support, here's an error code that ight help them figure out the problem: error code 0xFFFFFFEC.
I figured I would give Microsoft another call and now they are saying there is a problem with my phone and to contact HTC.
I called on this mobile friendly number which I got from www.saynoto0870.com, 01954 713950.