Database Users

SuperTrader.co.uk - For anyone thinking about using them!

Hi
SupereTrader.co.uk are the only mail order outfit in the UK that I know of that claim to have stock of the Experia. Expansys & Clove have sold out.
I phoned supertrader on Friday to ensure that they had stock - was informed that they had plenty; I agreed with the bloke that if I bought there and then, and paid their £15.99 Saturday delivery charge (Royal Mail Special Delivery), they would ship it Friday for delivery today.
Anyway, they never bothered to post it. My suspicion is that they never did actually have the device in stock. They have taken the money from my account (including the £15.99) Saturday delivery charge.
I've emailed them to cancel the order - as far as I am concerned they failed to uphold their side of the bargain.
So... for others thinking about buying an Experia, avoid this crowd - its unlikely that they actually have stock.
I checked out their ratings on the price comparison sites - and they appeared to be reasonable... not from my experience. If they could not ship it for Saturday delivery, they should have told me, and I would not have bothered ordering.
Nigel

Let me tell you one thing superetrader is the best and I got my xperia 2 weeks ago from them and they delivered all the time mine was next day delivery and they delivered I always bought all my fones from them, and they never ever let me down it is the best supplier in the uk or world wise, be patient you cancelled to soon they have the black ones in stock, they just emailed saying they had the black ones but i am happy with my silver one from them,

I got mine from them
very efficent and helpful
next day delivery £507.99 not bad at all
highly recommended

I bought an Eten X500 from them many months ago , paid for Saturday delivery on Friday afternoon and had to take Monday morning off work cause they posted normal next working day service, never replied to my emails and i never got the promised call back from my phone calls

Hi
I suspect my story is the same as csw43's. Maybe it will arrive today, then I just have to get the excess £8 out of them for not sending it Saturday delivery as agreed, and wait until next weekend before I can get to the PO and collect it. They wont get my cancelation request until this morning so if they already posted it, I guess I will (eventually) recieve it.
We shall see.
Nigel

Does the website open?
Its getting redirected to a parked domain.

No such web site as supertrader.co.uk
The company is actually superetrader.co.uk

They mention to have +10 pcs of the xperia. Is this accurate?

Aye, spelt the name wrong - unfortunately, I cant change the title, have corrected the initial post. Phoned them this morning - they still claim to have stock.
Nigel

veletron said:
Aye, spelt the name wrong - unfortunately, I cant change the title, have corrected the initial post. Phoned them this morning - they still claim to have stock.
Nigel
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Did you receive it?

Ordered a Dev phone 1 (G1) but still not shipped

Hi again!
I ordered the Dev Phone 1 the 16th of Dec through Google as a Google Developer. It still hasnt been shipped which kinda sucks, as I need it before the coming Friday :/
Anyone ordered theirs recently? Been trying to call them, but they are always closed (Leads me to believe they are not working these days)

I ordered mine on 26 dec. Fedex picked it up on 29 dec and right now its on the way. Have you tried emailing them? Some of their departments might be closed because of the holidays.

No worries: I have ordered mine from Germany on 11th (I think) and it came on 18th before midday ... shipment notification with UPS tracking number came same afternoon! ;-) Yours may be on the way as well.

I actually had to call them. The nice girl on the other line said the system must have "dropped" my order.
But she was able to sort it out and the device was shipped a day later. They even shipped it using the 2 Day Express thingy because I said I'd need to have it before christmas (someone brought it to germany for me) without any extra charges

I ordered on the 9th and received it on the 23rd. Terrible ordering/shipping system.

rb2k said:
I actually had to call them. The nice girl on the other line said the system must have "dropped" my order.
But she was able to sort it out and the device was shipped a day later. They even shipped it using the 2 Day Express thingy because I said I'd need to have it before christmas (someone brought it to germany for me) without any extra charges
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may i ask what number you called? ive been looking for a number for them to ask them a few questions before i register and order the ADP1 and haven't had any luck finding one

Their ordering system is HORRID... but it gets it done. When I ordered it, it never reported that the order was in the system, or even valid. The only confirmation I was able to obtain was the receipt it generated when I initially completed the order, (I printed it, thankfully) after that, the website never once reported that I had a valid and active order. Their support side was also minimum, only very shortly replying that the order was still valid and that it would be shipping soon and providing a link to the confirmation number, after much some prod'ing. The irony is that the automated system only confirmed that the phone had shipped and provided the automated confirmation of the order, the day the phone actually arrived at it's destination!
Thankfully the phone arrived well packaged and ontime without problems, and in a fairly sturdy box that withstood some damage on the exterior but nothing on the interior!
Meeker

Carphone Warehouse Smashed My Streak

Crap 1st post I know. A word of warning to anyone considering getting a Streak from these guys..
So I took my Dell Streak back to Carphone Warehouse as it had reception problems. They refused to replace the device and insisted on sending it to be "Repaired". 2 weeks later it finally arrives back in store for me to collect. Now, not only was the back plate bent but the screen is smashed...Storm back to the Store where they ummed and ahhed and proceeded to "Call Support" who, apparently, had to email their repair center to investigate as they didnt know their phone number?! Cant tell me IF they will replace the device let alone when...I would seriously warn people against buying devices from this company. Simply the worst service I have ever seen.

just phone dell directly and tell them what happened, be very demanding they will send you new device... that's what I did when I bricked my streak while updating to 2.1. Just got the new phone this morning

Interesting. Might give that a go in the morning. So gutted, was really looking to firing 2.1 onto it!

Please keep us informed how you get on

Despite my protests they are going to repair it again. Noone can tell me how long this will take. I truly cant believe this is happening! It took them 2 weeks to screw it up this badly. How long will it take them to actually get it back to me working?! Anyone got Charles Dunstone`s email address? I have some choice words for him regarding his so called company.

I would phone dell and inform them what is going on and how unhappy you are about it plus i would be Bombarding CPW's Head office with complaints via email and letter

Been going at it via Twitter, Phone, Reddit and Email.

have you put it in writing?
Have you given them a definite time period to replace/repair it ?
if the answer is yes then go to your trading standards department and get them involved to help you out..

Yes that is a good idea Fards and you can never beat a good old letter to one of the board members.
I had an Acer lappy broke, cut a long story short they would not repair it so found out who was on the board from PC WORLD as i got it from there and sent a letter every day to a different Board member a week later i got a voucher to go and choose a new lappy to the value of £600 but i originally only paid £400 so good result in the end

lufc said:
Yes that is a good idea Fards and you can never beat a good old letter to one of the board members.
I had an Acer lappy broke, cut a long story short they would not repair it so found out who was on the board from PC WORLD as i got it from there and sent a letter every day to a different Board member a week later i got a voucher to go and choose a new lappy to the value of £600 but i originally only paid £400 so good result in the end
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heh, i did something similar back in the day when woolworths was about. brought minidisc player from them and a week later it died, after multiple visits,emails,letters, phone calls they wouldnt replace it or refund it so i started to send 3000 xrated post cards to multiple woolys stores aswell as the head offices of kingfisher,managers,shareholders. it made the news/local papers and 1month later i got vouchers worth 3k through the mail. totally made up for all the money id spent of postcards n stamps

Waiting for a call from them today. Have consulted trading standards and will be proceeding with a letter if I get no joy from CPW today.

mrdegriz said:
Waiting for a call from them today. Have consulted trading standards and will be proceeding with a letter if I get no joy from CPW today.
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That's ma Boy, keep us informed

Hi all,
I have to agree with the OP and seriously warn anyone off from buying a Streak through CPW as there support and customer service for the Streak is worthless although my story is a little different.
On Sunday 8th August my Streak suddenly started flashing the three lights and going into a reboot loop so first thing Monday morning phoned 02 who told me to speak to CPW. So phoned CPW who told me to take it into a store which i did was then told they don't and can't repair or exchange Streaks and to contact Dell. Spoke to Dell who told me to go back to CPW oh what fun escalated up to a manager who again insisted go back to Dell and that he would look at what could be done phoned me back to say he will call again tomorrow as had no news and haven't heard from him since.
Tuesday received an E-Mail from Dell with the phone number to call which i did was told it takes 48hrs to arrange UPS collection and the up to 10 days before i would get it or a new one back.
Thursday still no collection by UPS so phone Dell told to wait 24hrs more which i did and still no collection.
Friday call Dell again and explain it still has not been collected and ask what is going on told what i was told previously was wrong and that a Streak would be sent to me and arrive within 48hrs business days only. This sounded like the sort of service i expected.
Tuesday UPS turn up for my Streak battery and cover with just a freaking label and no new Streak lucky i had an old Jiffy bag to put it in for it's journey to Hungary and wait another 24hrs to see if my new Streak arrives of course it doesn't.
Wednesday call Dell yet again and eventually get transfered to a manager explain everything that has happened and has been said including the fact it took 8 days to collect via UPS and on Friday i was told i would have new Streak by Tuesday. I explain this is unacceptable customer service as i am paying line rental on a device i can't use that has hardware fault and it has taken 8 days just to collect and i was told i would have a new device with me by Tuesday.
He tries to tell me thier systems aren't set up right as it's new and sorry for the delay i explain as a customer that really shouldn't be my problem and that if they can't support selling a product they shouldn't sell it. Say's he will look into it and call me back with an update of course no return call as of yet.
So far i have been really calm and polite but enough is enough tomorrow i am not going to accept being fobbed of with promised call backs i want a new Streak sent to me within 48hrs especially as i read that Dell are doing this for people so why not me.
I would advise not buying anything not from the Network the reason i bought my Streak from CPW in the first place and not 02 was it was meant to be Sim Free as all CPW normally are and i was going to get it sooner. It turns out i got it after i could of from an 02 store it's not Sim Free as in unlocked and CPW are totally useless and offer no support even though they sold me the device.
I love my Streak and think it's a great device but Dell seriously need to get their act together or forget selling smart phones a not very happy Streak user right now.
Marc

Just rang the little dears to be told "We dont open til 10" They must need a lie in after a hard days ripping people off!!

Apparently, now it has gone to Birmingham..Bloody phone gets around more than I do!! I have to wait a week for my replacement...By which time CPW will have had my Streak for as long as I have...Superb!

@mrdegriz
I have no idea why yours has gone to Birmingham as i was told CPW can't repair Streaks as they don't have any parts or software to do so. As i said above mine took 9 days to be collected by UPS and is now on its way to Hungary and should be back within 10 days which i will be interested to see how true that turns out.
Both CPW and Dell have been utterly useless and after this i won't be dealing with either of them again nor 02 for that matter. I have just bought a Galaxy S direct from VodaFone and will sell the Streak or just use it for mucking around with if and when it ever gets back.
Marc

Done With Dell For GOOD!!!

Back in late January I had an issue with my DVP that caused me to call dell mobility and order a replacement (when I closed the keyboard the phone would restart). I received the replacement device and it seemed my problem with my original device stopped. So I called dell mobility and told them I would be returning the replacement. Sent it back with their prepaid label via UPS.
A couple weeks past and I received a call from Dell telling me they had not received the device back at their warehouse. I advised them of the approximate date of when I shipped it back and they noted my account accordingly. Another couple weeks past and they say they still hadn't received it back. I then provided them with the return tracking information which clearly showed it had been signed for back at their warehouse (TN or TX I can't remember where it went back to). From that point, the representative told me to disregard any further communications regarding the matter.
About a month ago I received a letter from D&S collections stating that my Dell account has been sold to them and they are trying to collect on a debt for $336. I immediately called dell mobility and spoke with a representative who initially gave me a hard time because I couldn't provide her with my service tag number. After having me on hold for 15 minutes she came back to me and apologized and said a supervisor (Robert or Heather if I remember correctly) would be following up with me the following Monday May 16th.
Monday came and went with no phone call. I called Dell mobility on Monday towards the end of the business day and immediately asked for Robert, the representative put me on hold for 10 minutes and Robert finally came on the line. I explained the situation to him and that the fix was simple: to withdraw the debt from the collection agency and advise them to remove any derogatory information that they may have reported to the 3 major credit bureaus.
He explained to me that the department that would handle this type of situation is the collections department within dell and that there is no way he can contact that department directly. All he could do on his end was file a request that would take 30 days to complete. At that point I asked him for his supervisors name which he refused to give me.
After arguing with him for the next 20 minutes berating him and what not he finally gave me his supervisors name (Josh) and advised me that he was the call center manager for dell mobility and that I could contact him the following business day.
I called back on Tuesday and asked for Josh and he told me some bull **** about the collections department doing these type of things and that he has contacts in corporate that he would be forwarding my situation to and told me he would be following up with me the following day. Wednesday came only to find he had one of his employees contact me and tell me they haven't made any headway regarding the matter and that they would be in contact with me.
With all the issues I've had with this phone (freezing while browsing over 3G, phone restarts while closing the keyboard yes the problem came back, and the ****ty camera) I will never EVER be purchasing a dell product for as long as I live. I am at the point where if they cannon resolve this matter in a timely fashion I am going to ask for a refund for returning my 6 month old dell venue pro IN ADDITION to them removing the collection account.
Sorry but I am absolutely furious with dell and I am sure I'm not the only one and just wanted to share my 2 cents with the community.

Terrible Ordering Experience

I pre-ordered the new Samsung20 Ultra and was supposed to have it March 13th. I started receiving all the bonus items on that date, but no device. I started trying to call baout this on the 16th and was given at 3 different stories about where my order was, but never a real explanation as to why it was being delayed. New delivery dates promised, an email from someone at Samsung saying they showed a had already received it which was completely false so I had to call and argue about that as well. Finally 2 weeks later I get an email with a tracking number. I was supposed to get it yesterday. I check the tracking and find out that it is in town at the local center at 7am. So I am finally feeling some relief that I am going to receive my device. Nothing shows up. I track again this morning and find that it was returned to Samsung. Then I got 2 different stories, one from FedEx and one from Samsung. FedEx says that Samsung requested it be returned and Samsung says it shows that I refused delivery. I get 2 FedEx deliveries each day for my business and I accepted both of them yesterday personally and neither had the device. When I call Samsung they say they can't do anything and that I have to place a new order and wait another god know how long before i get the phone. I can tell you that I have had something similar like this happen with an Apple order and they took full responsibilty from the word go. They immediately arranged to overnight me a replacement and I had it in my son's hands the next day. So sorry Samsung, while I prefer your devices to Apple, your customer service stinks!

vitaatozee said:
I pre-ordered the new Samsung20 Ultra and was supposed to have it March 13th. I started receiving all the bonus items on that date, but no device. I started trying to call baout this on the 16th and was given at 3 different stories about where my order was, but never a real explanation as to why it was being delayed. New delivery dates promised, an email from someone at Samsung saying they showed a had already received it which was completely false so I had to call and argue about that as well. Finally 2 weeks later I get an email with a tracking number. I was supposed to get it yesterday. I check the tracking and find out that it is in town at the local center at 7am. So I am finally feeling some relief that I am going to receive my device. Nothing shows up. I track again this morning and find that it was returned to Samsung. Then I got 2 different stories, one from FedEx and one from Samsung. FedEx says that Samsung requested it be returned and Samsung says it shows that I refused delivery. I get 2 FedEx deliveries each day for my business and I accepted both of them yesterday personally and neither had the device. When I call Samsung they say they can't do anything and that I have to place a new order and wait another god know how long before i get the phone. I can tell you that I have had something similar like this happen with an Apple order and they took full responsibilty from the word go. They immediately arranged to overnight me a replacement and I had it in my son's hands the next day. So sorry Samsung, while I prefer your devices to Apple, your customer service stinks!
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If I'm you I'll cancel the order and get refund. And you'll get to keep the freebies that was shipped. Then go buy the phone if you really like it from retail shop.
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