I have a battery charging usb dock problem so Sprint order me a refurbished evo but I would like to keep mine is that possible
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No, you'll have 14 days to send in your old one or be charged full price.
Ok so I have no choice so I have to take a used refurbished phone that's messed up
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When I was an Apple iPhone guy, I had a refurbished phone and it was better than a new phone. What makes you think the refurbished Evo will be "messed up"? In my experience refurbs get a better QA than new phones.
me refurb has been solid and not even screen is lifted at all
I gotten refurbished phones and everytime something is wrong usually the usb charging port Im scared of getting the new hardware and doing the root again and mess up the phone I have had my evo since launch day
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chazglenn3 said:
When I was an Apple iPhone guy, I had a refurbished phone and it was better than a new phone. What makes you think the refurbished Evo will be "messed up"? In my experience refurbs get a better QA than new phones.
Click to expand...
Click to collapse
not always, i received like 2 BB as a replacements till i call Asurion and complaint about how bad are both phones, then the rep apologize with me about this problems and the i received a brand new BB, that was mi own experience
I had a Hero replaced, they sent me a f**ked up one. Amazingly, I was pissed (who would have thought???). I told them to give me a new phone. They did without hesitation.
So how can I make them give me a new one instead of a refurbished one
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ttieder said:
So how can I make them give me a new one instead of a refurbished one
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Click to expand...
Click to collapse
You can't. You warranty states after 30 days from purchase, they will replace defects with a refurbished phone. There is nothing you can do about it. If your refurb has problems, take it back to sprint and they should give you another one.
ttieder said:
So how can I make them give me a new one instead of a refurbished one
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Stop fretting about the refurbished phone. I have gotten many refurbished phones from the Sprint store and they've always looked brand new. If you get the refurb and there is a problem with it then let them know when you get it and they'll take care of you.
derekwilkinson said:
I had a Hero replaced, they sent me a f**ked up one. Amazingly, I was pissed (who would have thought???). I told them to give me a new phone. They did without hesitation.
Click to expand...
Click to collapse
how can u tell the difference between a refurbished and new phone? do they send a refurbished phone without the temporary screen protector and no box etc? I need to get my evo replaced also, and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone, even if i have to play phone-tag and send the refurbished phone they send me, back to them. I just would like to know how to tell if they are sending me a new one or refurbished. tia.
Refurbished ones usually don't come in a box like the new ones Idk about the evo cause I didn't get it yet but I agree with you if I'm paying insurance they should give a new one not a used one that didn't work right before
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doubledrake20 said:
how can u tell the difference between a refurbished and new phone? do they send a refurbished phone without the temporary screen protector and no box etc? I need to get my evo replaced also, and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone, even if i have to play phone-tag and send the refurbished phone they send me, back to them. I just would like to know how to tell if they are sending me a new one or refurbished. tia.
Click to expand...
Click to collapse
I just received a refurb last friday for my launch day EVO and it was not in full working order. The Home button would not illuminate and the menu light was faded. I was pissed. I'm receiving my 2nd refurb today and if its messed up I'll be requesting a new one. Most of the time in the past my refurbs have been on point. Only once did I receive 2 bad BB and demanded a new one and they sent me one.
As for as receiving the package DD, the EVO refurb came in a small general Sprint box that looks like one they send all refurbs in. All replacements either via Sprint or Ausrion will be refurbs. Remember if you are inside your 1 year warrenty which all EVO owners are Sprint will replace it, unless of course you smashed or lost it.
BTW my refurb was a HW 0003. Same as my launch day one. I'm really curious if the 0004 version has a better screen like some say.
Interesting. My launch day Evo is HW 002. I have had the screen replaced due to dust under the glass in the upper left corner, and the camera lens cover replaced because I cracked it. Otherwise, the phone works great!
verks said:
Remember if you are inside your 1 year warrenty which all EVO owners are Sprint will replace it, unless of course you smashed or lost it.
Click to expand...
Click to collapse
As of Oct. 23rd, this is no longer true.
entropism said:
As of Oct. 23rd, this is no longer true.
Click to expand...
Click to collapse
If they bought it before that date, it is true.
Sent from my PC36100 using XDA App
They try to replace with a refurbished phone
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how can u tell the difference between a refurbished and new phone?
Click to expand...
Click to collapse
If its a refurb, it will have a date sticker under the battery, and if you hit ##786#, The Refurbished Status will have a data under it. If its new, it will say Not available.
do they send a refurbished phone without the temporary screen protector and no box etc?
Click to expand...
Click to collapse
it will have a small rectangular box and have the temp screen protector.
and I'd prefer getting a new phone since I am paying monthly for insurance, I feel its my right to get a new un-refurbished) phone if I want a new phone,
Click to expand...
Click to collapse
No. The phone you have now is NOT new, its used, therefore you wont get a new one back. You have 30 days to replace your phone with a new one, after that its considered used. And no, its not your "right" to get a new phone. If you get in a car accident, your car insurance company doesnt give you a new car. They fix the one you have with reproduction (refurbished) parts.
I just would like to know how to tell if they are sending me a new one or refurbished.
Click to expand...
Click to collapse
There is no way to tell until you get the phone.
Just got my refurbished evo hardware 003 the screen is different from 002 but it has serious screen separation and light leakage volume buttons are loose and so is kickstand is loose
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Related
ok heres the deal. I have 3 manufacture defects with my hero.
1. Lots of dust under my screen.
2. Phone overheats when charging and running say google nav. (car charger)
3. More than 15 dead pixels all over the place.
my phone is going to have to be replaced. so my question is do you think they will give me a new Evo instead of another hero.
also I have sprint warranty.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
More than likely, no. But you never know.
For me, historically, it's been:
1st phone defective, replaced with same model, up to three times, then they will offer a different phone. I seriously doubt that they will offer an EVO to replace the Hero since the Hero isn't at its end of life.
Think about this: You buy a Chevy Malibu, take it in 3 times for manufacturer's defects, it's a lemon, do they upgrade you to the Corvette? Nope.
I wonder if they'd do it if I offered some cash as well
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
Jye75 said:
For me, historically, it's been:
1st phone defective, replaced with same model, up to three times, then they will offer a different phone. I seriously doubt that they will offer an EVO to replace the Hero since the Hero isn't at its end of life.
Think about this: You buy a Chevy Malibu, take it in 3 times for manufacturer's defects, it's a lemon, do they upgrade you to the Corvette? Nope.
Click to expand...
Click to collapse
No they don't give you a Vette, but they don't give you a refurbished car either. It is possible to get an EVO but you are gonna need to sweet talk them to death on phone. I have only once gotten upgraded after a few bad phones, that was the ENV2 to Voyager.
My guess is that you'll be aloud to move over to the Moment. Good luck with trying though. I bought 2 heros in December and both are still in perfect shape. No dust or paint chipping.
Can always ask...
The rule has always been that they will swap it for an equivalent phone of 'equal or lesser value'. I don't think the EVO is going to apply to that.
smstutler said:
No they don't give you a Vette, but they don't give you a refurbished car either. It is possible to get an EVO but you are gonna need to sweet talk them to death on phone. I have only once gotten upgraded after a few bad phones, that was the ENV2 to Voyager.
Click to expand...
Click to collapse
You're right, they don't give you a refurbished or new car of the same model. Because it's not in the terms of the warranty. Just like it's not in the terms of the Sprint warranty to upgrade to the top of the line model, only to repair or replace with the same or COMPARABLE model, and that repair or replacement is at THEIR option. They could just keep giving you refurbs over and over... wait, they already do!
just like everyone that had the htc diamond and touch pro, they waited a couple months after the tp2 and they all of a sudden there was post after post of sprint gave me a tp2 and swapped out my touch pro. You won't get it right away but after a couple of months it may become possible.
I moved to the Hero from 3 defective Pres, but I had to show the store assistant manager that I was nice, competent, and a repeat customer.
so if I am nice, maybe wave some cash around I might get what I want.. maybe I should send my wife into do it when the Evo comes out.. women seem to get what they want.. haha
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rejectedkid said:
so if I am nice, maybe wave some cash around I might get what I want.. maybe I should send my wife into do it when the Evo comes out.. women seem to get what they want.. haha
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
Low cut shirt, Short Skirt, high heels...I'd give em any thing they wanted LOL
They want $600 and they will give you what you want.
rejectedkid said:
ok heres the deal. I have 3 manufacture defects with my hero.
1. Lots of dust under my screen.
2. Phone overheats when charging and running say google nav. (car charger)
3. More than 15 dead pixels all over the place.
my phone is going to have to be replaced. so my question is do you think they will give me a new Evo instead of another hero.
also I have sprint warranty.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
fat chance lol it took me 16 replacements to get my touch pro replaced swapped out to the hero ( yea 16 all hardware defects dead keyboard etc etc )
They want $600 and they will give you what you want.
Click to expand...
Click to collapse
I doubt they will make me pay full price. I convinced them to upgrade me from my instinct to the hero as a contract extension 4 months before my renewal. I have learned that being persistent but nice can normally get you places.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
I have always been upgraded to the latest and greatest for my phone problems..
titan=>mogul
mogul=>tp
tp=>tp2...
now what they wouldnt allow me to do is go from the tp2 to the hero
my understanding with the store i deal with is...
3 swaps within a 3month period will force them to ask you if you would like something else, and they will have a list, I also found out that they wouldnt allow me to go from winmo to android, nor from a keyboard to non ketboard or vice versa,
so i'm inclined to think that those of us with issues on the hero, will not be allowed to swap for the moment since it has a keyboard, and I've already tried that, and the swap phone needs to be of the same type...
and I have been told directly, they dont care about the phone.. its about continuing service.
I also have insurance and tep.
If you are having many problems, and it has been documented in Sprints notes ie you've called and complained with no results, the escalations department @ Sprint may be willing to deal providing you get a sympathetic one. Best Buy however told me when I. purchased my Hero and their ins. (have both) if unable to fix my phone itwould be replaced with a new Hero, if still being built, if not, then I would get the newest version of it. imo would be the Evo.-)
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
So I called Sprint today and politely complained about my defective hero. They are sending me a new one in the mail. They did not tell me I had to send my current one in.. is that normal?
-------------------------------------
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in order for this to work out to your advantage, you'd have to wait until the Hero is no longer available from Sprint, and even then it's a slim chance.
Unfortunate for you, you'll more than likely get another Hero, or a Refurbished Hero depending on the way you go about getting your replacement.
rejectedkid said:
So I called Sprint today and politely complained about my defective hero. They are sending me a new one in the mail. They did not tell me I had to send my current one in.. is that normal?
-------------------------------------
Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
this is strange... do you know what department you talked to? If they performed the ticketing process that i believe they did, then you'll get a return kit with your replacement phone, and i would advise that you mail in the defective phone, if not, there's a chance that you will receive a charge in 2 bill cycles from receiving the replacement device showing a $500+ charge for the replacement phone.
In summation, if you get a return kit (a return envelope rather), then use it!... if you feel that you don't need to do this, i'd then advise to call Sprint and make sure that your account notes specify that you don't have to return the phone... otherwise, you need to.
I am so pissed. Lost my phone and I am certain to receive a refurb and locked hardware keys at that. What is the best way to tell if a replacement unit is actually a referb, What shall I look for??
EDIT: Ok I just received the replacement unit and its in a white box, What a nightmare, Im thinking this is one of those HELP IM BRICKED units.
30Glock said:
I am so pissed. Lost my phone and I am certain to receive a refurb and locked hardware keys at that. What is the best way to tell if a replacement unit is actually a referb, What shall I look for??
Click to expand...
Click to collapse
Sorry to hear of your loss The refurbished phones I've received in the past have come in brown, generic looking boxes.
Not always the case. There are reports on xda that the refurbs that people have been getting have not been hardware locked. And even if it is there is a fix on the site for it. yep the best way to tell is when it comes in a brown generic box
Sent from my SGH-T959 using XDA App
Do you get the replacement for free?
Sent from my SGH-T959 using XDA App
how much was the replacement fee?
My replacement through Asurion was in the original black box with all accessories.
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was the deductible 130?
Yes, it was 130
Sent from my SGH-T959 using XDA App
how can I tell if my phone is hardware locked and what exactly dose that mean?
Five0nIt said:
how can I tell if my phone is hardware locked and what exactly dose that mean?
Click to expand...
Click to collapse
It means that you cannot enter recovery/download mode using the hardware keys.
Sent from Planet Rabbit using my intergalactic transmission communicator
Don't take my word on it, but i think that when you call Asurion's for a replacement they send you a new one, and the replacements under warranty are refurbished.
With your new replacement you might want to be extra careful with it. I was told on a phone I had to replace that it would no longer be covered under manufacturers warranty through T-Mobile and if you ever had any problems you would have to go through Asurion for any replacement. This was a few years ago so I am not sure if it is correct still or not but I thought I would give you a heads up from what they told me when I replaced a phone.
cthach11 said:
It means that you cannot enter recovery/download mode using the hardware keys.
Sent from Planet Rabbit using my intergalactic transmission communicator
Click to expand...
Click to collapse
How can I check to see if mine is hardware locked
30Glock said:
I am so pissed. Lost my phone and I am certain to receive a refurb and locked hardware keys at that. What is the best way to tell if a replacement unit is actually a referb, What shall I look for??
Click to expand...
Click to collapse
New phones come in new boxes with the tape still on them, since they have never been opened. It'll still have all the factory packaging on them, etc.
If your phone is on backorder, then you have a 99% chance of getting a new phone (I got 2 brand new replacements ).
If not, then you have maybe a 50% chance of getting a brand new phone.
Maybe you'll be lucky and get the phone I just sent back. Only thing that was wrong is that I locked myself out of it (it was a brand new replacement, locked myself out the next day ). I did put the purple cover on it to keep the black one, though, and it was hardware-locked XD
neoseal said:
With your new replacement you might want to be extra careful with it. I was told on a phone I had to replace that it would no longer be covered under manufacturers warranty through T-Mobile and if you ever had any problems you would have to go through Asurion for any replacement. This was a few years ago so I am not sure if it is correct still or not but I thought I would give you a heads up from what they told me when I replaced a phone.
Click to expand...
Click to collapse
This is true. When I locked myself out of the replacement, it was through Asurion.
And the phone was backordered, so I had to wait almost two weeks to get a replacement.
But it was a replacement phone. Came straight from the factory, pretty much, judging by the date on the box (dated 3 days before I recieved it).
Odd thing is for my first replacement, they were backordered, but I got the phone the next day.
flunik said:
Do you get the replacement for free?
no, 130.00 charge
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
bolo2o9 said:
how much was the replacement fee?
Click to expand...
Click to collapse
currently using my TP2 and I want to shoot it w my 45.
I lost mine a few week back and I have to go through insurance. They send me a new fone but it hardward lock so I call tmobile and talk to customer loyalty and they send me a new fone. Just tell them u have lock ur self out and cant do master reset
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tructo said:
I lost mine a few week back and I have to go through insurance. They send me a new fone but it hardward lock so I call tmobile and talk to customer loyalty and they send me a new fone. Just tell them u have lock ur self out and cant do master reset
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Thanks for this.
Np hope that help
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30Glock said:
currently using my TP2 and I want to shoot it w my 45.
Click to expand...
Click to collapse
Useless info, because the deductible depends on the phone type. TP2 is a cheap, old phone compared to the Vibrant.
The deductible for Vibrants and G2s is $130 US.
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
Click to expand...
Click to collapse
Its going to be refurbished
Probably a refurb. Have you been reading the forums? Plenty of people getting swaps for no reason..
Sent from my SGH-T959
Aren't sellers normally required to identify a refurb? Look for a sticker when you open up the back.
The box
usually they come in a different non printed box. And, the yare supposed to disclose if the unit is refrub look inside behind the battery... etc
Also look at the terms of your replacement insurance in the contract. It usually will have some disclosure LIKE: we will replace with like kind new or equal.... or something like that That is contract-eeze for Refrub
They all come in a white box. That doesn't mean it's a refurbished phone or not. The stickers are usually slightly different too.
jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
Click to expand...
Click to collapse
it will be a refurb unless you are within your 14days.
jamesey10 said:
I had to get my vibrant replaced (which is another awful, long story) and my new Vibrant is arriving soon. I have a feeling it's going to be refurbished. How can I tell?
Click to expand...
Click to collapse
A buddy of mine is also waiting on a replacement phone. They told him it was on back order and would not be able to give him a ship date. Did they tell you the same thing?
cubanito1967 said:
A buddy of mine is also waiting on a replacement phone. They told him it was on back order and would not be able to give him a ship date. Did they tell you the same thing?
Click to expand...
Click to collapse
yeah. i ordered a replacement on oct 12. The latest info i have from tmobile is that it will arrive on oct 25
why wouldn't it be a refurb?
refurbs have a bad rap
mr2t32 said:
it will be a refurb unless you are within your 14days.
Click to expand...
Click to collapse
Thats not totally true. This phone is constantly backordered so they have no choice but to send out new phones in those situations. Maybe its diff fot tmobile.
If anything happened and I wanted a new phone i'd just report it lost and get one from asurion. I got two mew ones in a row from them.
Sent from my SGH-T959 using XDA App
refurbs are fun! if you replace your phone alot, on the 3rd time, you are eligible for a different phone. my HD2 was borked as bawls. got it replaced with refurbs, which still didn't fix anything, and now I have my shiny new vibrant having phone insurance is great
EDIT: i had my vibrant replaced already and it was a refurb, but still works just fine
i have a replacement, and i dont care if its refurb. or not. fact is it works better then 1st one i had, and as long as its a samoled screen and all specs work what difference does it make? besides once its rooted with one click lag fix the phone is blazingly fast
I got my replaced and now its still perfect after 1 month.
Getting a refurb is bad for factory warranty purposes. That is why lots of people don't like them. Manufacturers track manufacture dates by IMEI, so you can't lie to them. Buying a phone now and getting a refurb from July is bad.
Sent from my SGH-T959 using XDA App
I dropped my phone and shattered the screen today. I have placed the claim with Asurion, wondering if anyone has had a claim recently and if they received a new or refurb phone? Also if the phone was received with the newest, i.e. unrootable, software?
Thank you in advanced.
Just received my Asurion replacement yesterday. Brand new in the box. It shipped with 2.2.
Sent from my PC36100 using XDA Premium App
Received mine day before yesterday. BNIB w/2.2 Froyo.
Sent from my PC36100 using XDA Premium App
Thanks. Was it shipped overnight?
Put in the claim on Saturday, recieved it Tuesday.
cornelious1212 said:
Just received my Asurion replacement yesterday. Brand new in the box. It shipped with 2.2.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
WTF? Mine was definately refurbished because it had scum and dents in the outer casing!
Other than cosmetics it came with 2.2 and rooted it just fine.
Refurb if they have any, new if they don't.
I received my phone today and it was a refurb. Rooted fine, but still a refurb.
Asurion put out a communication a couple weeks ago that due to low supply chain (which has been ongoing), they were shipping new in box.
I haven't heard anything changed recently, but seemingly the supply chain has been restored, so refurbs are going out again.
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
Click to expand...
Click to collapse
I agree.
Unfortunately when phones are refurbished they tend to not fix this issue.
Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
Click to expand...
Click to collapse
so this really works? I just got some damaged mine after a week of use, (sad that this is the first phone i have wrecked within a year). I really dont want a refurb phone but I need a phone because of work. Did you just call and demand a new phone not a refurb?
Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
Click to expand...
Click to collapse
What happened to your original one?
Sent from my Nexus S 4G using XDA Premium App
I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
Sent from my Nexus S 4G using XDA Premium App
I think part of the issue with phones is that people don't want something that someone has had pressed against their cheek or stuffed in their pocket for the past few months.
This is apart from the obvious fact that a refurb it may still be broken.
I have personally had very good luck with refurbed cameras.
DirtyShroomz said:
I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
Sent from my Nexus S 4G using XDA Premium App
Click to expand...
Click to collapse
Honestly, because I've never received a refurbished phone that didn't fail on me within a month.
I don't care if it's "refurbished" or "new" I just want it to work 100% and not fail on me.
I'm inclined to agree that after a certain point you aren't really 'deserving' of a brand new device. I think it's simply the fact that the device isn't 'brand new and out of box' and has been 'handled.' I guess I can sort of understand why people might have a problem with it, but if it works and isn't entirely flawed in some manner, then what is the problem? I had 2 refurbished PS3's die on me in a year. Obviously I got 'lucky.' In that regard I understand why someone would be hesitant to get one. But more often than not refurbs actually work as intended. Shocking. But the practice is a tried and relatively true one.
I think you should get a freebee.. one free new phone. Anything after that.. refurbished
sent from a 3d fone
I just activated my refurbished phone. It took Sprint a month to get one for me. This one doesn't charge at all. The store said it would take at least a week to get me another one. When I asked what I should do about my phone in the meantime, the employee told me I could bring my phone into the store everyday to have them charge it. He was serious.
The icing on the cake is that they won't call when the new phone comes in. I'm supposed to call them everyday and ask if it's there. But the store doesn't ever answer their phone! After going through the phone tree twice, it just says "Sorry, all reps are busy, please make an appointment online." Somehow this is the only store in all of San Francisco that can even do replacements. I ****ing hate Sprint. [/RANT]
notown775 said:
I think you should get a freebee.. one free new phone. Anything after that.. refurbished
sent from a 3d fone
Click to expand...
Click to collapse
I think you should have to get a refurbished phone, then if that fails you should be allowed a new one.
Sent from my PC36100 using XDA Premium App
DirtyShroomz said:
I've been lucky enough to have never needed my phone replaced and I've had over 30 or 40 phones thanks to connections at best buy.
My question is why do people hate them? Obviously your "brand new" (and i use parentheses because people think a 8 month old phone doesn't deserve a refurbished one as a replacement) has the exact same chance of not working properly. I can understand one month old but anything past that is not new anymore.
Sent from my Nexus S 4G using XDA Premium App
Click to expand...
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From what I have expierenced, refurbished phones are rarely problem free. Thus causing people to question refurb phones and the quality control that goes into refurbishment.
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ioos said:
I just activated my refurbished phone. It took Sprint a month to get one for me. This one doesn't charge at all. The store said it would take at least a week to get me another one. When I asked what I should do about my phone in the meantime, the employee told me I could bring my phone into the store everyday to have them charge it. He was serious.
The icing on the cake is that they won't call when the new phone comes in. I'm supposed to call them everyday and ask if it's there. But the store doesn't ever answer their phone! After going through the phone tree twice, it just says "Sorry, all reps are busy, please make an appointment online." Somehow this is the only store in all of San Francisco that can even do replacements. I ****ing hate Sprint. [/RANT]
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Call tech support and tell them your situation and they can send you one over the phone. I have the same problem in the southbay. The store always has at least a 45 min wait before you can even get help and they never answer their phone.
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Rem3Dy said:
Call tech support and tell them your situation and they can send you one over the phone. I have the same problem in the southbay. The store always has at least a 45 min wait before you can even get help and they never answer their phone.
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You mean sorta like download a new one?? Gotta love Sprint's technology
Will they send you a phone if they can't verify the issue? Is there a specific support number you call?
I've never received a replacement "over the phone", it has always taken overnight.
Refurb'd phones are put back together poorly IMO, my wife got a replacement that started to seperate from the case, we complained, they sent a "New" EVO the next day.
I have two refurb'd that are just fine though, we have 8 EVO's.
{ParanoiA} said:
You mean sorta like download a new one?? Gotta love Sprint's technology
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Really? I knew the level of intelligence on XDA was going downhill.......
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Jim M said:
I've never received a replacement "over the phone", it has always taken overnight.
Refurb'd phones are put back together poorly IMO, my wife got a replacement that started to seperate from the case, we complained, they sent a "New" EVO the next day.
I have two refurb'd that are just fine though, we have 8 EVO's.
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The term over the phone refers to the fact he can get a replacement by speaking to someone over the phone instead of having to deal with the situation he has at his local sprint store.
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ioos said:
Will they send you a phone if they can't verify the issue? Is there a specific support number you call?
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Yea they will. You should be honest about the problem because if you lie and sprint determines there is no issue with they phone they can charge you an additional amount.
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Sprint has questionable refurbishment techniques. I've been told that the whole process is outsourced. I've read a lot about people getting refurbished phones that have known problems, like screen separation and bright spots on the screen. In many cases, it seems likely that those are the reasons why the phone was returned in the first place, and their refurbishing does not take care of the issue for which the phone was returned.
That said, I used to be on a Centro, and I went through three new ones before I ended up with a refurb. The refurb lasted a hell of a lot longer than the new ones. The only problem with it is that it was kind of gross when I got it. It had smudges and one of the buttons was a little cracked. But the phone itself worked great for the year and a half that I used it.
And yea, there's the gross factor too. Who knows who had their face pressed up against my refurb phone. Ick.
I don't like the idea that it could have been thumped around, and only the most obvious failing component was replaced, leaving you with a "ready to break" phone. That being said, I've never actually had a problem with a refurbished unit, (phone or other). All in the head I guess.
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usmaak said:
Sprint has questionable refurbishment techniques. I've been told that the whole process is outsourced. I've read a lot about people getting refurbished phones that have known problems, like screen separation and bright spots on the screen. In many cases, it seems likely that those are the reasons why the phone was returned in the first place, and their refurbishing does not take care of the issue for which the phone was returned.
That said, I used to be on a Centro, and I went through three new ones before I ended up with a refurb. The refurb lasted a hell of a lot longer than the new ones. The only problem with it is that it was kind of gross when I got it. It had smudges and one of the buttons was a little cracked. But the phone itself worked great for the year and a half that I used it.
And yea, there's the gross factor too. Who knows who had their face pressed up against my refurb phone. Ick.
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I've seen as many new Evo's that had the screen separation issues, charger issues etc etc. I can see there being a bit more of a chance that a refurbished device isn't going to be up to par. I like the idea of maybe a new device and every device following is a refurb. As for the dirty screens ... maybe that's how I caught that face tattoo known as cheek herpes. :debbiedownerface:
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Riding the white pony?
Rem3Dy said:
The term over the phone refers to the fact he can get a replacement by speaking to someone over the phone instead of having to deal with the situation he has at his local sprint store.
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Well... DUH, some people have no sense of humor, must be due to lack of root... I dunno.
So far only on my first refurb from August last year. So far so good (knocks wood). My launch day (002)Evo's 4G got up, and gone (radio was shot). The refurb is a launch day 003. As with anything you put in contact with your body for the first time you should wipe it down first even if new(some of the toxic chemicals used in production are rather nasty).