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Ok, now I just reboot my phone for the first time after getting a replacement for my 'Engineering Sample' one.
Now the phone is throwing me a 'Invalid SIM' error. I tried three T-Mobile SIM and they all work fine with other phones.
The stupid part is, my prev unit was perfect, I didn't have any issues. So now I'm mighty pissed.
Also, this new phone has very high contrast and pictures look very saturated.
I feel that Dell could have waited and resealed a properly cooked phone by Christmas than a half backed one now.
Tell me your experiences.
Two Venue Pro phones, both with SIM errors
I was excited and drove 35 miles to the Microsoft store today after purchasing two Dell Venue Pro phones over the phone the other day. As I was about to leave the store, decided to pop in my SIM card, to my surprise I got "Invalid SIM error," on both phones. After that, a number of Microsoft employees gathered and told me they had had this issue with almost all the phones in this shipment. Then why do you sell me the phone and make me drive 35 miles to the store??? Asked if they could ship me the phones when they get a new batch of phones, manager said I had to pay for that. NOT HAPPY AT ALL!!! Why on Earth would Dell ship phones with such flagrant flaws? No wonder their VP of mobility products was ousted...
Other than that, the phone looks beautiful, hardware keyboard is very nice and I'm willing to give them another try. I just don't want to be treated like they're doing me a favor while I'm paying full price for this phone.
My engineering sample did not have any issues but they called me in to replace it so I went in and figured this would be a better build and certainly have no bugs.. Of course none of the phones that they had would read my SIM card so I walked out unhappy and with an HD7. now granted the HD7 is a nice phone but I still prefer the Dell's form factor and screen. To add insult to inury they told me to call MS to get my card but MS tells me to goto the store to get it. So I am 0 for 4 with Dell and have an HTC and no free Zune Pass. Will head back to the store today wih my hand full of receipts to get my pass.
This certainly is not a good thing for MS and their phone launch. I guess if I had ATT I would just be happy with my Focus but dropping calls.
Just called the store... They seam to be aware of it, but I'll have to wait for a new and hopefully better shipment.
I NEED a qwerty keyboard or I'll swap it with the HD7 in a heartbeat.
Dell is royally screwing this up!
gshocker said:
My engineering sample did not have any issues but they called me in to replace it so I went in and figured this would be a better build and certainly have no bugs.. Of course none of the phones that they had would read my SIM card so I walked out unhappy and with an HD7. now granted the HD7 is a nice phone but I still prefer the Dell's form factor and screen. To add insult to inury they told me to call MS to get my card but MS tells me to goto the store to get it. So I am 0 for 4 with Dell and have an HTC and no free Zune Pass. Will head back to the store today wih my hand full of receipts to get my pass.
This certainly is not a good thing for MS and their phone launch. I guess if I had ATT I would just be happy with my Focus but dropping calls.
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How poor is the HD7's screen compared to the Dell? Thinking I may have to go that route as Dell is not inspiring confidence at the moment.
efjay said:
How poor is the HD7's screen compared to the Dell? Thinking I may have to go that route as Dell is not inspiring confidence at the moment.
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Click to collapse
I did a thread on HD7 Vs Dell VP. The only glaring diff is the speakers. If you don't have a HD2, you won't be disappointing with it.
If you have/had a HD2, HD7 looks very much similar.
eyan15 said:
I did a thread on HD7 Vs Dell VP. The only glaring diff is the speakers. If you don't have a HD2, you won't be disappointing with it.
If you have/had a HD2, HD7 looks very much similar.
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I saw that thread, didnt realise it was you. Thanks, I'm on the phone with dell to cancel my order, then its the HD7 this evening if its in stock.
The HD7 is quite nice. I think I still prefer the Dell but the store told me today that I could still get the Dell once they got working units in. I guess they are extending the trade in of any other phone for people who picked up the Dell on the 8th.
I guess that will give me some more time with the HD7. The screen is not too bad just a little more muted than the Dell.
Well I've cancelled my sneak order with Dell and will be picking up an HD7 on the way home today, called and they have stock. So while I would have preferred the Dell all the problems point to a device that would potentially turn into a complete nightmare, so I will settle for the HD7 and enjoy WP7 for a while. Hopefully Dell will get their act together in a few months and I can consider them again.
Same thing just happened to me. I swapped out my phone, went to lunch, placed the new sim card in, and I got the "INVALID SIM CARD" message. Went back to the store, swapped it backout with my old phone. Dell needs to get their act together.
Went to the MS store yesterday to swap this POJ to my old phone but unfortunately, their manager has taken it (for his use)
I ended up walking out with a HD7, and will return it back for a VP when they get new stock.
But here is the thing, he was saying they might not carry the VP again (because of these issues)
Hope.
That would not surprise me since even with the low numbers it has cost them some money and made the store look bad. I also ended up walking out with the HD7 and while it is a nice device a working DVP is of more interest to me as well.
Several people were asking what comes with the Charge that is being offered as replacement and what do you have to send back. Here is a list of each item that i received today from big red.
In my Fed Ex box, i found a new droid charge kit (the box they come in new) and the activation guide for 4g phones.
In the Charge kit, i found a user manual, the new device, battery, AC ->USB adapter with a USB sync cable (yay!), and a $25 samsung media hub credit code. The phone DOES have the preinstalled 32gb sd card included!
What is NOT included is the 4gLTE sim card. You have to go to the corporate store for one of these. They will put it in for you and assist you in re adding your google account.
The agent stated that you are NOT required to return your old SD Card or any cases or accessories. I asked if they required the used battery and phone backing (you keep them with normal replacements) and she could not give me an answer.
I have to say that i am more than pleased with this offer and am very satisfied myself. Hope this helps!
I had a dream last night that i switched to a charge and it was shaped like a pair of binoculars and had huge push buttons everywhere on it.
CM7/Glitch ML 1.5ghz/Steel Blue tapatalkin
bobthesalesclerk said:
I had a dream last night that i switched to a charge and it was shaped like a pair of binoculars and had huge push buttons everywhere on it.
CM7/Glitch ML 1.5ghz/Steel Blue tapatalkin
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LMAO its not the most attractive device.
foister82 said:
What is NOT included is the 4gLTE sim card. You have to go to the corporate store for one of these. They will put it in for you and assist you in re adding your google account.
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Click to collapse
Just an FYI, my closest corporate store is ~45 miles away. I called my nearest 3rd party store (Wireless Zone) and they sold me the 4gLTE sim card for $5, and activated it. It would have been free at the VZW store, but not worth the 90 mile round trip in my case.
I understand a majority of you guys got your fascinates through verizon. But i purchased mine through best buy when they had the fascinate for 150$ promotion.
I too get missed calls and other issues but i can bet best buy is not as willing to replace products for free. Is there anyway i can get verizon to supply me with a new phone since it is their radio that is the issue here? Thanks for any input !:
if you got your fassy on contract it will have a 1 year manufacturers warranty. I have heard though that if you call tier 2 and complain enough they will offer you at the least a incredible 2 or dx2 no matter where you got your fassy... worth a shot either way
I bought mine through eBay roughly 2 months ago and they never once asked how I purchased it. They were really apologetic and asked if I was interested in a different device or to wait until an update was put out later this month. Of course I took the new phone
I wasn't aware the charge was being offered as a replacement. I called several times earlier this month and was repeatedly offered a refurbished fascinate.
Sent from my I500 using XDA App
PeterGunz said:
I wasn't aware the charge was being offered as a replacement. I called several times earlier this month and was repeatedly offered a refurbished fascinate.
Sent from my I500 using XDA App
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I think they made it a policy to replace with other models on 7/8. Its pretty amazing that they'd even replace with such new models.
tk1o48 said:
I understand a majority of you guys got your fascinates through verizon. But i purchased mine through best buy when they had the fascinate for 150$ promotion.
I too get missed calls and other issues but i can bet best buy is not as willing to replace products for free. Is there anyway i can get verizon to supply me with a new phone since it is their radio that is the issue here? Thanks for any input !:
Click to expand...
Click to collapse
I bought mine at Best Buy on Black Friday and they allowed me to do the replacement. The second time I called to tell them which phone I wanted, the woman told me that they could only replace it with another Fascinate, now that they were back in stock. So I rejected the replacement and called back, got a different rep who honored the original offer. I took the Inc2. Don't really like the look of the Charge even though I love the screen and potential 32GB card (lol), but we don't have 4G where I live and since it doesn't extend your contract, I figured its still a nice deal.
Called today with the dropped call complaint, immediately offered my choice of the three...heading to the store to finish up my "order" on the charge today!
Sent from my SCH-I500 using Tapatalk
So if yall are getting inc 2's and charges as replacements and say your upgrade date is in 2 months, could you still upgrade to something else?
woolster22 said:
Called today with the dropped call complaint, immediately offered my choice of the three...heading to the store to finish up my "order" on the charge today!
Sent from my SCH-I500 using Tapatalk
Click to expand...
Click to collapse
same.
Charge will be here on Wednesday (approximately).
Got my charge ordered today, be here tuesday.
Sent from my I500 using XDA App
For those of you getting the Charge, what exactly did you say to them? Just, "I'm having dropped call issues."? From my past experiences they will want you to do three hundred other things and then tell you to see how it does for a few days and call back if it happens again. Was it really as simple as "I am having dropped calls a lot, several times a day" and they go "ok how about a Droid charge"?
jamesnmandy said:
For those of you getting the Charge, what exactly did you say to them? Just, "I'm having dropped call issues."? From my past experiences they will want you to do three hundred other things and then tell you to see how it does for a few days and call back if it happens again. Was it really as simple as "I am having dropped calls a lot, several times a day" and they go "ok how about a Droid charge"?
Click to expand...
Click to collapse
First tier will probably wanna do some basic troubleshooting like *228 and battery pulls or resets, just keep insisting politely that you've done all this (do it if they keep saying they want you to) and are still having problems but don't push for a new phone... You should get transferred to tier 2 (you may have to ask to go higher, ask them if there's anything else a different higher level rep can do), once you reach tier 2 they should've been told of your problems and will ask if you would like a replacement phone. You may hit snags where they ask you to go into a store to check the phone out or they may ask you questions about the build/baseband you're on, if so just comply and call back if they deny you. This is how my phone call went: I told the first CS rep about the usual problems missed calls, gps lock problems, poor signal strength etc. then she proceeded to have me do the *228 update (was on EB01 when I called I believe). It wouldn't update so she immediately told me to hold while she transferred me to tier 2 and told them about my issues. Tier 2 guy answered and right off the bat offered to replace my phone with another one, I asked 'like what?' and he named off the Dinc2, X2, and Charge. The rest is obvious...
It depends on the rep you get. Some say they have to troubleshoot it with you, even if there are notes that you have already done so. The first rep I spoke to, told me that she could only replace it with another Fascinate. I declined and called back. It was with the second rep that I was given the choices. It all depends on if the rep you speak with knows about the problems with the phone.
anoninja118 said:
First tier will probably wanna do some basic troubleshooting like *228 and battery pulls or resets, just keep insisting politely that you've done all this (do it if they keep saying they want you to) and are still having problems but don't push for a new phone... You should get transferred to tier 2 (you may have to ask to go higher, ask them if there's anything else a different higher level rep can do), once you reach tier 2 they should've been told of your problems and will ask if you would like a replacement phone. You may hit snags where they ask you to go into a store to check the phone out or they may ask you questions about the build/baseband you're on, if so just comply and call back if they deny you. This is how my phone call went: I told the first CS rep about the usual problems missed calls, gps lock problems, poor signal strength etc. then she proceeded to have me do the *228 update (was on EB01 when I called I believe). It wouldn't update so she immediately told me to hold while she transferred me to tier 2 and told them about my issues. Tier 2 guy answered and right off the bat offered to replace my phone with another one, I asked 'like what?' and he named off the Dinc2, X2, and Charge. The rest is obvious...
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Click to collapse
I don't think they can tell if you did anything or not......in my experience its a matter of waiting and then saying, ok, yeah, I did that. Same problem.
jamesnmandy said:
I don't think they can tell if you did anything or not......in my experience its a matter of waiting and then saying, ok, yeah, I did that. Same problem.
Click to expand...
Click to collapse
they can't but I was told they know the last time you did a *228 prl reset, my phone didn't successfully complete it (don't know why) and I was immediately transferred cuz she probably thought that was the problem
blazing through on my VZ Droid Charge
Anyone have any experience returning phones with physical damage? I have a cracked screen, phone works fine and I did talk to them a long time ago about the issue so it should show up in the account. Do I have a shot?
So...this is going to be a somewhat long post about how lucky I am to have acquired my Dinc 2 after a HUGE verizon horror story....I encourage others to post their stories as well so that we can see how Verizon tried to skip out on giving people their new phones.....
So I was on the fourms last week reading up on the Fascinate deciding whether to root it again (I unrooted it because of problems with CWM and flashing ROMs...but thats a different story for a different day.) I had OTA'ed to ED04 (not knowing about the missed call issue) and figured everything was fine. My girlfriend started complaining that I was always missing texts and calls from her and I told her it must have been her phone that was doing it but she wouldn't buy it. I didn't believe her until my work tried to call me to come in to cover someones shift and I got in trouble for not answering the call (which I never recieved).
So I was just casually browsing the forums last Monday (July 18th) when I saw that this was a common issue with the ED04 update and saw that an eligible replacement was a Droid Incredible 2. (I originally wanted that phone instead of the Fascinate but it was out of stock when I went to get it so I settled for the Fascinate.) So I followed what everyone said and called up Verizon. I got connected to a girl who was really nice and seemed to genuinely want to help with my problem. Now I explained the situation about the missed calls and she said that they would send out a new phone right away. What I didn't know is that the girl chose to send another Fascinate right then and there and she didn't even mention the replacement offer and then all of a sudden she says "okay the new fascinate should ship overnight....actually wait.....no sorry its going to take until Saturday to get there".....I quickly interupted and said "Wait....you sent out another Fascinate?" she said yes and I asked her about the offer for the Droid Incredible 2 and said "Oh....I'm not authorized to do that...you need to call tech support". Needless to say I was peed off. But anyways I got off the phone with her and got in contact with tech support. I told the guy everything that had happened so far and he told me "Yes. You are eligible to get a droid incredible 2. But the problem is I can't send it out because you had the Fascinate shipped to you. You have to wait until that is shipped to your house and then you have to mail it back and wait until we recieve it, then you have to call again and order the Incredible." He then quickly added "Or, when you get the phone you can bring it in to a Verizon store and they will be able to give you the Incredible and take the Fascinate for you". So i told him I would go into the store and he said that he would note on the account about my situation so that it would be clear in the store.
Needless to say the phone came Monday of this week (not Saturday like it was supposed to....it came USPS and not FedEx so it was delivered slower and they don't deliver on Sunday). I went into the Verizon store that day and explained the WHOLE situation and the lady there said I was eligible for the phone but that they couldn't give me the phone there and that it had to get shipped to me. So the lady said she could put the order through on her computer. She told me it would be shipped overnight and that I would have it the next day (Tuesday the 26th). Then she told me that I had to activate the new Fascinate they sent out to me (which I wasn't supposed to get in the first place) and use that phone for now and send my old one back through the mail (which made no sense whatsoever and she came up with some long drawn out excuse so I just went with it). So we activated the new phone and everything seemed great. Tuesday came and the package didn't come. Okay....must just be running late. Then yesterday it didn't come either. I walked up and down my street to make sure it didn't get delivered to the wrong house. So when I didn't see it I called Verizon to see if it was shipped (Oh btw....the lady at the Verizon store never gave me a tracking number for the package....stupid me.....). They said there was no order for a Dinc 2 and then I got forwarded to Tech support. The lady I got forwarded to was really nasty and didn't know what she was talking about. She said that my new phone came with an update to fix that problem and then I told her that she was wrong because I looked at my software when I go the phone and it was the same as my previous one and I was still missing calls and texts (it was here I realized after seeing the leaked ED05 here on XDA that they were stalling so they didn't have to give me a new phone ). When she knew that I wasn't clueless she tried to say that the package didn't get delivered because my bill wasn't payed for the phone yet (which wasn't due for another 7 days). So I argued with her about that and said that makes no sense because it wasn't due yet. Then she had me transfered to a Supervisor who was even more nasty and said that I WAS THE ONE who made a mistake because I ordered a phone without my balance being paid (WHICH WASN'T FREAKING DUE FOR ANOTHER 7 DAYS!!!!) and that I also hadn't sent the old phone back (which everyone who I talked to previously said I could ship back once I got the Incredible). So after a very long time he finally budged and said that they could send it but that they shouldn't because of my balance (which he kept persisting on...and I'm always on time with the bill and its always paid in the first place). So I got transfered back to the lady who put the order in and I made sure to get a tracking number for the phone. She then transfered me to another person who told me the procedure of sending my other phone back in with the accssessories that came with it because I'm getting new ones for my phone. Now they sent out the phone overnight and I got it today but I'm not reciving the accessories until tomorrow. Made it by the skin of my teeth...and thank god.
SUMMARY:
So in summary I just wanted to say that the phone call on Tuesday took me ONE HOUR AND 45 MINUTES ALTOGETHER!!!!!!
Verizon tried many tactics to make sure I didn't get my phone because they knew the update was supposed to come out and I'm really surprised that I didn't catch on sooner.
The way Verizon treats their "valued customers" is atrocious. I can't believe how much effort was used to try to defer me from getting a new phone that was offered for everyone just because they had an update in the works. Not that it surprises me...because I would expect it. But I think they went a little too far by trying to say that the situation was MY FAULT. What especially got me ticked was the fact that AFTER I showed them I wasn't just some person with wool over their eyes and that I would fall for the fact that the lady said "the phone was sent with the fixed update on it" (WHICH HADN'T BEEN RELEASED YET!!!!!)...they choose to say it was because my bill wasn't paid (which still wasn't due for 7 DAYS!!!!). Ridiculous !!! I would switch from Verizon in a heartbeat after this if I wasn't locked into a contract with them and if other companies had better deals. Maybe when the contracts up (still another year and a half...ugh) I will switch to someone a little better to their customer. Anyone else have a story for me??
Cool story bro!
pc1990 said:
Cool story bro!
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Click to collapse
JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.
pc1990 said:
JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.
Click to expand...
Click to collapse
Yeah man no kidding!!! What I'm waiting for now is to get a bill for the Dinc 2 because I have to activate it tomorrow because the battery and charger won't arrive until then!!!! They will probably try to say "Oh. You should have known that the new update came out for your Fascinate and that we want you to send the replacement back and download the update". Sounds like something they would pull after what just happened to me .....hahaha
pc1990 said:
JK! That really sucks though, I feel for you man. I have two fascinates on my account and they have been screwing up my mailing address only on the phones but not on the accessories! I was like WTF! I did however get my first Charge activated and ready to go. I am still waiting for the second replacement Charge to come in the mail as we speak. I find your assertion that they're stalling completely valid. I never had any issues talking to Verizon corporate over the phone, but the damn employees at the store tried giving me run around about how they can't order replacements from the store and stuff. And then they end up doing later...so I'm like WTF!
If you have any further trouble don't try to be nice to them. If at the store, just give them mean looks and if over the phone, just keep a stern voice like you wont take no for an answer LOL! Worked for me.
Click to expand...
Click to collapse
Sometimes that's the best way to deal with em. I've had more success with poor customer service by being stern and not backing down than with just being a ****. Absolutely. That pisses me off and I'm not even with verizon, and after reading that for good reason. Hate to hear you went through so much BS but glad you did get what was owed to you.
Tap-a-Talked from my Mesmerize
Running CM7 @1.2ghz w/ Tk-Glitch ML Kernel.
Thank you to all the Dev's working to advance the many names of the SCH-I500. You guys Rock!
whats the tl;dr version lol jk
blazing through on my VZ Droid Charge 4G
Verizon must have been getting alot of calls to switch phones. I wonder how many were trying to trade out even though they weren't having issues. How quickly word spreads.
Hope the update takes care of the missed call/text issues because I really like my Fascinate.
johnnyplaid said:
Verizon must have been getting alot of calls to switch phones. I wonder how many were trying to trade out even though they weren't having issues. How quickly word spreads.
Hope the update takes care of the missed call/text issues because I really like my Fascinate.
Click to expand...
Click to collapse
The issues were universal, so zero. Why is everyone trying to be a douche about this?
I never had a problem with missed calls
johnnyplaid;16107553
Hope the update takes care of the missed call/text issues because I really like my Fascinate.[/QUOTE said:
well it dont, Im running ed05 and still get missed calls!
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I've never really had a problem, that I noticed. The only missed calls I've had have been at my house, which gets terrible reception. But every phone my girlfriend and I have had, have had the same problem at my house.
If I were, I would certainly be taking advantage of the phones warranty.
I've never noticed anyone mentioning signal strength during missed calls. Has it occurred with full signal strength?
johnnyplaid said:
I've never noticed anyone mentioning signal strength during missed calls. Has it occurred with full signal strength?
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Click to collapse
yes as i was driving by a cell tower yesterday lol
So I finally received the 2nd charge in the mail for my other fascinate on our account after clearing the address issues. Unlike my Charge, this Charge came in a retail box with a charger, 32gb sd card, back door, etc. My Charge came in the Verizon's typical replacement box, but it too looked brand new. Usually even on the certified refurbished models you can find signs of it actually being a used phone.
Two thumbs up to Verizon for replacing the defective fascinates. I haven't had a single missed call and the gps locks in quick.
I hope all of you resolve your issues with Verizon and get your replacements as well.
Our story is different but similar.
My family has 3 Fascinates and they were all missing calls, having volume control issues, wi-fi connection issues, battery drain issues, etc. I called Tech support last week and confirmed that I could get all 3 replaced but 2 of the phones were out of town so I had to wait to discuss it with the kids.
We finally got to a Verizon store to test the 3 phones offered on Tuesday night. We made some test calls and 2 out of 4 calls made to my phone *in the verizon store* failed to come through. Ridiculous. The call quality on the Fascinate was awful when we directly compared it to the other 3, no comparison. The Droid X2 really excelled there.
Anyway, we asked for the recall replacements and were told that they couldn't do it because the computer showed that we were out of warranty. Well, the phones haven't been OUT for a year, much less in my hands, so she knew the computer was wrong but couldn't fix it. Sent me home to call Tech and get them to override the system.
Called Tech. They said that my account showed 3 Fascinates with no warranties, but that was wrong as they SHOULD have warranties on them. The only way to fix it was to send me 3 new Fascinates. Then, once those were activated the computer should recognize that the new phones had warranties and I could trade those in. OK.
New phones came in this morning. Activated them all. Version ED04 shipping on them all but within 5 minutes the ED05 was pushed out to them all.
I should be thrilled that I can keep my Fascinate, but after testing the call quality in action and feeling like I was railroaded into this delay, I'm a little pissed off.
No one else had the "oh gee, you don't seem to be covered by a warranty, how strange" glitch happen to them, did they?
It took me 5 calls to CS and 2 trips to a Verizon Store to get my Charge replacement. Funny thing is that the first time I went to the VZW Store the rep told me that they had no stock of the X2, DI2, or the Charge. I then went to another store and the guy ordered me the Charge right away. So I was given the run around and lied to, not very nice imo. But I got my charge now, I'm happy.
I just received a replacement fascinate a week ago. This is the fourth one and the EDO5 update hasn't fixed anything it claims too. They have a note on my verizon account that if this one has problems that I'm eligible to recieve either an X2 or Inc2. But I've only had the new fascinate 2 days..
So my question is do you think it'll be safe to call even though I just received the fascinate??
Thanks
Sent from my SCH-I500 using Tapatalk
thekylebrody said:
I just received a replacement fascinate a week ago. This is the fourth one and the EDO5 update hasn't fixed anything it claims too. They have a note on my verizon account that if this one has problems that I'm eligible to recieve either an X2 or Inc2. But I've only had the new fascinate 2 days..
So my question is do you think it'll be safe to call even though I just received the fascinate??
Thanks
Sent from my SCH-I500 using Tapatalk
Click to expand...
Click to collapse
Yes I would call and make sure you act really pissed off (and that shouldn't be too hard...seeing as this is your fourth fascinate with the same problem). Say that you don't appreciate being taken advantage of and that you shouldn't have to go through four of the same exact phone for those idiots to realize the thing isin't going to work. One of the reasons I tried so hard to get my fascinate replaced is because Verizon screwed me in the past with replacement phones. I had to get the same phone 5 times and they all had the same problem on them and finally when I went to get the SIXTH phone my warranty was up. (How convenient for Verizon...). So I would say that too. That your sick of the horrible customer service and don't appreciate them trying to run out your warranty so you can't do anything about it.
Well I received my battery and charger today from Verizon so I finally got to activate my Incredible. I have to say it is a very very nice phone. The UI is pretty nice and it is an overall better package than the Fascinate imho. The reason I had to wait separately for the phone and charger is because verizon didn't have the stock HTC battery and charger so they had to give me an extended battery with the backing and a new charger for free. So needless to say I am very pleased and am very happy I don't have to deal with the Fascinate horror show any longer.
Out of the blue (I did nothing to the phone) I lost my network connection - no calls, no internet.
My phone is unlocked. I've been using it for months without problem.
The phone is originally from Videotron but I unlocked it and been using it with Bell for months.
Now the weirdest thing: If I put my simcard in other people's phones, it works. If I put other people's simcards in my phone, they also work, but only as long as they're not from Bell. Somehow, Bell simcards don't work on my phone anymore, for no apparent reason.
I went twice to the Bell store, bought a new simcard and no progress. I get the message: Unregistered SIM.
I've never heard this happening to anyone before.
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That's the thing. I bought the phone a few months ago from someone. But he gave me receipts and everything. He had the phone on videotron. Of course my first thought was that something fishy is going on and that it got blocked. So I asked Bell to check the imei and they said it was clean. Also if it was blacklisted on Bell, it would be across all providers in US/Canada and other people's simcards wouldn't work.
Bell said there's not much they can do. They said that since I didn't buy the unlock code from the original manufacturer (Videotron), it's like I hacked the phone (isn't it the same unlock code though?) so they said that can cause glitches.
I honestly have no idea if that's the case but I have no other explanations, so maybe they are right.
However I had so many phones in the past and unlocked them on the internet and NEVER had a problem. What's also pretty weird is that the phone worked for like 3 months without any issues. And yesterday when it stopped working, I was sleeping, I didn't flash any roms or update the software (it was already the latest version) so I have no clue what could have triggered all this.
Today I tried rooting/unrooting the phone, installing different roms and then going back to the latest version of the stock rom and nothing helped.
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I'm not sure if you misread what I wrote but the phone is clean. It's not blacklisted etc.
Sometimes it can take ages for the list to be updated (blocked imei numbers)
but if it just happen like u say then its been blocked or network blocked
have a look here or other sites
http://www.imei.info/
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Wow guys you were right....
The phone is now on Canadian national blacklist and it doesn't work with any other simcard anymore. I guess it took some time for it to go through the system.
I can't believe I got scammed. I was super careful. I verified everything before buying. The transaction was obviously in cash. But it took place in his own apartment and I had a friend with me.
When I bought the phone, I took his entire bill in PDF format. This includes his address, his account number, his full name, all of the numbers who he messaged or called. I went twice to his apartment today but he wasn't there. I talked to the neighbors and gained a lot of info on this guy. Printed his picture from Facebook as well.
I called his company, Videotron, to report his fraud, but they didn't seem interested. They said I can either contact this guy or go to police. I insisted on talking to their security or legal department and they said they're closed today (Sunday). I will call them again tomorrow. I'm pretty sure he reported it stolen and then claimed insurance to get a replacement for $150.
This stuff should get him in big trouble, right?
I found a similar story in the news and it happened in the suburb of the my city, Montreal.
http://westislandgazette.com/news/s...-down-kijiji-scammer-to-his-west-island-home/
I hope I have a chance to get my money back or my phone unblocked.
Sent from my Nexus 5 using XDA Free mobile app
He's not going to get in trouble, and your going to be out of money. Tough lesson to learn.
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How do I sue this guy? I've been at his place 3 times yesterday and for a few hours today since 7 a.m. Still waiting. He won't answer his door. How will he be served with a court notice if he's hiding from people? I will spend the time that's needed to bring him to justice. Not even a matter of money for me.
Got the phone unblocked! Have an appointment with a court clert to go over my lawsuit on Wednesday. Did lots of digging. The guy got all of his lines and services blocked. 20 people with blocked phones are looking for him. I have a suspicion he's involved with credit card fraud.
Sent from my SM-G900W8 using XDA Free mobile app
olegplanets said:
Got the phone unblocked! Have an appointment with a court clert to go over my lawsuit on Wednesday. Did lots of digging. The guy got all of his lines and services blocked. 20 people with blocked phones are looking for him. I have a suspicion he's involved with credit card fraud.
Sent from my SM-G900W8 using XDA Free mobile app
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sounds like a lie to me.
I wanted to give an update to people who tried to help me before the situation is fully resolved and I can release all the details. If you're gonna imply that I'm lying it's better to delete this whole thread altogether.
Sent from my SM-G900W8 using XDA Free mobile app
I don't know if anyone cares at this point but it was a big ordeal for me so I feel like it needs to come to it's conclusion. The phone is permanently unblocked because I was able to provide the phone company with the receipt of the purchase from the individual. I got a mail today and my court date is set for March 24. I sued him for $999
phone was working fine, I updated to 4.5.5 after reboot the phone would not connect to a mobile network said emergency calls only. spoke to OnePlus suspiciously instantly telling me to contact my provider. I did, said everything was fine on there end, tried my SIM in another phone same emergency calls only. Got a different SIM to work on my oneplus so gave the benefit of the doubt. got my lazy butt down to the store to get a replacement SIM, it worked then about an hour ago stopped again. When I called back to tell them the new one was also broken they tried to fob I me off with 'have you spoke to your carrier's no matter what I want a new phone as this one is defective. I spoke to a manger the turn around is going to take all week! I offered to purchase a new one but they can't assure me it will ship tomorrow even if I pay the extra shipping. of the 2 packages I ordered the quickest was 4 days with the expedited shipping, I'm just outside london. should I get another brand? I do like the PHONE the service is poor. others have had similar issues appently, which means when they told me to speak to the carrier they where deceiving me. Ok just wrote that and now it's back up again, rebooted and gone again..... Can't be asked to inform OnePlus they do not seem to care.
So new phone or replace this OnePlus 5? Not impressed with the level of sevice
infineite said:
phone was working fine, I updated to 4.5.5 after reboot the phone would not connect to a mobile network said emergency calls only. spoke to OnePlus suspiciously instantly telling me to contact my provider. I did, said everything was fine on there end, tried my SIM in another phone same emergency calls only. Got a different SIM to work on my oneplus so gave the benefit of the doubt. got my lazy butt down to the store to get a replacement SIM, it worked then about an hour ago stopped again. When I called back to tell them the new one was also broken they tried to fob I me off with 'have you spoke to your carrier's no matter what I want a new phone as this one is defective. I spoke to a manger the turn around is going to take all week! I offered to purchase a new one but they can't assure me it will ship tomorrow even if I pay the extra shipping. of the 2 packages I ordered the quickest was 4 days with the expedited shipping, I'm just outside london. should I get another brand? I do like the PHONE the service is poor. others have had similar issues appently, which means when they told me to speak to the carrier they where deceiving me. Ok just wrote that and now it's back up again, rebooted and gone again..... Can't be asked to inform OnePlus they do not seem to care.
So new phone or replace this OnePlus 5? Not impressed with the level of sevice
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I`am running 2 sim cards and i`am running 4.5.5 and no issue so far. All working flawless. Have you tried other simcards (friends or family) to see if the issue remains?
I did try in other devices. I am only using 1 SIM slot, it has broken 2 different SIM cards in the same slot. Sorry I am poo at explaining things
infineite said:
I did try in other devices. I am only using 1 SIM slot, it has broken 2 different SIM cards in the same slot. Sorry I am poo at explaining things
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Click to collapse
Sounds like a hardware issue to me, i'd suggest you visit a OnePlus authorized service center and get that checked out. Replace the slots maybe? And if it's not a possibility then replace the phone.
Thanks for the replies. I have decided to return the phone and get something different. The customer service was nothing but deceitful, they knew others where having similar issues and tried to blame the carrier 3 times. If they where honest from the start I would get a new one. Thanks for the second opinion have a lovely day guys