Database Users

[I require your knowledge!] HTC HD2...cracked screen.

I'm sorry if this is the wrong section to be posting this...but!
I was sitting at a buddies house waiting for my brother to come pick me up...my brother called me to say he was on his way, I got off the phone, set it in my lap. 5 minutes later I see his truck, so I stood up not realizing my phone was still in my lap...thought it was in my pocket. At first it didn't even realize I dropped it, I thought my friend next to me dropped his phone or something. Then I heard "Oooooo, damn that sucks." I looked down and there's my not even a month old hd2 chillin' on the ground with a cracked screen. So yeah, that happened about 30 minutes ago haha.
I got home and did a little research on what the warranty covers...
Code:
http://member.america.htc.com/download/web_materials/QSG/HTC_HD2/091017_Leo_HTC_WWE_QSG.pdf
Thats the quick start guide..and this is what it says.
General Precautions
Avoid applying excessive pressure to the device
Do not apply excessive pressure on the screen and the device to
prevent damaging them and remove the device from your pants’
pocket before sitting down. It is also recommended that you store
the device in a protective case and only use the device stylus
or your finger when interacting with the touch screen. Cracked
display screens due to improper handling are not covered by the
warranty.
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Instantly I was like...fuuuuuuuuckkkkkkkk. So what can I do about this.. I went looking for replacement screens cause I was just going to replace it myself, I had to do the same thing with my ipod touch and it was pretty easy. It was like $30 to replace my ipod screen so I thought well it shouldn't be too costly. Ended up the screen would be like $65 to replace...which I don't got that kind of money, I'm 15 with no income lol. I haven't told my mom yet cause I wanted to know what I'm dealing with. So pretty much I'm asking if this is my last resort..to really have to spend $65 to replace it. Or is there a different way of dealing with this...Well I'm looking forward to reading your posts, hopefully I get some good news hah.
Here's the damage.
I did pretty good, right? Haha

dang dude that sucks, that happend to my friends a few days ago too, but yeah dude thats like the last thing you can do, you sure you havent found anything lower priced on ebay? oh and mow some lawns u could get some cash

edsonbarron5 said:
dang dude that sucks, that happend to my friends a few days ago too, but yeah dude thats like the last thing you can do, you sure you havent found anything lower priced on ebay? oh and mow some lawns u could get some cash
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Damn..........ok haha well im gunna go search for the cheapest one I can find, maybe some other people might know. Hahah **** that I dont even get paid to mow my own lawn.

Bump...I'm just curious to know what other people have to say about this.

TrevorMcCauley said:
Damn..........ok haha well im gunna go search for the cheapest one I can find, maybe some other people might know. Hahah **** that I dont even get paid to mow my own lawn.
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Lmao yeah me niether, cheap mom . btw is it just the glass thats cracked or is it your lcd thats busted too?

this happened to my fiances phone. pissed me off pretty good. i have messed with a couple other phones and ipods and such, so i figured i'd try to do the replacement. i watched a 8 min vid on youtube (http://www.youtube.com/watch?v=TdihThJFyz4) of a guy replacing the busted digitizer (glass) and it seemed pretty damn involved. the replacements were all about $65 but i figured i'd look into having a pro do it.
i live in the saint louis area, and called a well known local phone repair shop (wireless toyz) and they said they won't even touch the hd2 and evo, and i'm assuming the new droid x as well. the tech claimed their district manager wont allow them to do it because they had only done ONE so far and they screwed up a lot more stuff when they got it opened up. these guys work on A LOT of phones, and they had trouble with it.
i called another repair shop and he said $130 total, and he was actually in the middle of repairing one at the time (digitizer and lcd). he was the only guy i could find in stl that would work on it. another company quoted me $100, but he has only worked on iphones and was 40+ miles away from the house.
good luck, that sucks. hope you've got insurance, nobody will cover that on a warranty. tmobile's insurance (which i canceled!) wanted $130 for the deductable, but they'll just send you a brand new phone with another 1 year warranty. i didnt have insurance, and its costing me $130, and now since a 'non preferred' tech has worked on it, i'm assuming my warranty is void.

edsonbarron5 said:
Lmao yeah me niether, cheap mom . btw is it just the glass thats cracked or is it your lcd thats busted too?
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Its just the glass. Thank god, lol I can still use my phone until I find a way to get $100. Cause I guess If I replace the screen myself it voids the warranty so i'm just gunna save up money and have t-mobile send me a new phone. I'm not even sure what the exact price is gunna be.
mvaughan06 said:
this happened to my fiances phone. pissed me off pretty good. i have messed with a couple other phones and ipods and such, so i figured i'd try to do the replacement. i watched a 8 min vid on youtube (http://www.youtube.com/watch?v=TdihThJFyz4) of a guy replacing the busted digitizer (glass) and it seemed pretty damn involved. the replacements were all about $65 but i figured i'd look into having a pro do it.
i live in the saint louis area, and called a well known local phone repair shop (wireless toyz) and they said they won't even touch the hd2 and evo, and i'm assuming the new droid x as well. the tech claimed their district manager wont allow them to do it because they had only done ONE so far and they screwed up a lot more stuff when they got it opened up. these guys work on A LOT of phones, and they had trouble with it.
i called another repair shop and he said $130 total, and he was actually in the middle of repairing one at the time (digitizer and lcd). he was the only guy i could find in stl that would work on it. another company quoted me $100, but he has only worked on iphones and was 40+ miles away from the house.
good luck, that sucks. hope you've got insurance, nobody will cover that on a warranty. tmobile's insurance (which i canceled!) wanted $130 for the deductable, but they'll just send you a brand new phone with another 1 year warranty. i didnt have insurance, and its costing me $130, and now since a 'non preferred' tech has worked on it, i'm assuming my warranty is void.
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I hope I have insurance, if my mom didnt buy it im gunna make her pay for my new phone haha. Cause I wouldve bought it, and she made me pay her back for this stupid phone lol.

Realize your local phone repair specialist was hired off of Craigslist for $9 an hour because he could solder. Its not surprising they screw up more hten they fix. I think the reason they don't mess with these phones is 1. The LCD prices are higher then normal phones, 2. Its pricey as hell if you screw up and have to replace the phone, 3. Not to many manuals or walkthroughs out yet. Chances are your just as qualified as they are. If they had someone that really knew their stuff repairing phones they would go out on their own and just buy broken phones then sell them themselves and make 6 times the money.

the shop i took mine to is called green mobile (greenmobileman.com)
the guy knows his ****. he's the owner of the franchise, theyre trying to expand nation wide. all they do is sell phones that they've parted together from other broke phones. he doesn't buy new parts on the phones that he sells, they're completely recycled. i understand what you mean by "the guy hired off craiglist," but i believe this guy isn't one of them.

No insurance I assume? This is exactly why I pay 6 bucks a month or whatever for the insurance because they replace it no matter what you do.

I've done this too, but I had insurance through my credit card and they replaced my phone at no charge (going through T-Mobile's insurance costs a deductible, but it's well worth it if you don't have a better option). Sorry for your misfortune..

I had the same thing happen to me. I called HTC and they were able to fix it for $50. Good luck.

[Q] Shattered Screen....How do I go about replacing? (pictures attached)

Well The glass is not as strong as I thought. I only dropped it getting out of my car on to the pavement. The screen it still working but idk for how long. I just added insurance through Sprint right now because I didn't have it. I bought it from Best Buy. So now what should I just claim it was stolen and get a new one? Should I wait to make a claim? How much is it? This just toped my bad day, I need a drink!

http://cgi.ebay.com/Samsung-Epic-4G...Cell_Phones&hash=item35ad2d640a#ht_500wt_1156
Uh this could work?

If its within 30 daysof you buying it then I believe that any claims have to go through best buy since you bught it there....if it is past the 30 days then you can just take it into a sprint store and they should repair/replace it for you....if they don't do it for free then they will just charge you the deductible the same as if you reported it lost/stolen
Sent from my SPH-D700 using XDA App

Well I'm seeing posts that its $100 deductible from Sprint's 3rd party. But everything online i see from Sprint says $50. If its $100 then the above post for the screen replacement is worth it. I have tore a Epic down yet but I think i capable of doing it. I called Best buy and they said that if i have their insurance ($10 a month) They will send it out put a $150 hold on my card then replce it if its not fixable with a new one. Im with in my 30 day so IDK ??????????????

WhiteWidows said:
Well I'm seeing posts that its $100 deductible from Sprint's 3rd party. But everything online i see from Sprint says $50. If its $100 then the above post for the screen replacement is worth it. I have tore a Epic down yet but I think i capable of doing it. I called Best buy and they said that if i have their insurance ($10 a month) They will send it out put a $150 hold on my card then replce it if its not fixable with a new one. Im with in my 30 day so IDK ??????????????
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The dedictible for the Epic and other smartphones is $100, not $50.

TWO515TY said:
The dedictible for the Epic and other smartphones is $100, not $50.
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It used to be 50 bucks, then last year sprint upped the deductible to $100 so the web pages you are finding might be older ones
Sent from my SPH-D700 using XDA App

this is why i bucked up and bought the $35 horizontal leather holster from day 1. **** im not watching my $550 phone go down the toliet.

Beware of replacement screens off ebay.
Most of the replacement screens for the Epic are LCD screens which are NOT SuperAmoled! So its maybe 20 or 30 bucks cheaper but it aint gonna be any thing like the original.
My advice is to just pay the $100 deductible and get a new one through sprint. You will at least be sure you are getting a S.Amoled screen!!
posted from a EPIC4G.

I don't know why, but I would love to see a picture. That suxs tho :/
Sent from my SPH-D700 using XDA App

GXnext said:
I don't know why, but I would love to see a picture. That suxs tho :/
Sent from my SPH-D700 using XDA App
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me two
wondering how it looks like.

This is from me getting out the car with the phone on my lap. about a 2 -3 foot drop directly on the screen.
Now to decide weather i should cancel the Sprint insurance and got get the Best Buy insurance. Best Buy said they will add me on sent it to their repair center then if its deemed unrepairable they will give me a new one. 10$ per month $150 deposit that i get back according to them.

wonder if squaretrade may be a better option?

Here is a response I received from the seller of the replacement part.
Dear 420whitewidow420,
Hi, this screen is two layers. It sounds like you just cracked the outside layer, the touchscreen. The lcd underneath is still fine. The part in the ad will include both screens and the back. Pretty much as long as your motherboard is okay this will take care of it. Thanks.
- ja32183
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Im not sure if it is a LCD of AMOLED I sent another message asking what it is.
Im still unclear what the best way is to take care of this. Im still in my 30 days.

WhiteWidows said:
Here is a response I received from the seller of the replacement part.
Im not sure if it is a LCD of AMOLED I sent another message asking what it is.
Im still unclear what the best way is to take care of this. Im still in my 30 days.
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It's not going to be super amoled from an ebay vendor because Samsung has tight control of production at this point in time. IIRC the s.amoled tech allows the touchscreen and led screen to be attached to each other so most likely you broke both and/or can't replace them separately. I think the ebay guy just wants to sell you the kit regardless of whether it will help you. I would definitely not buy it.
For what it's worth, this is from the AMOLED wiki (bolding from me): The main difference between a Samsung Super AMOLED and AMOLED is that touch is integrated into the screen instead of an extra layer on top of it. This results in a thinner device, 20% brighter, reflects 80% less sun*light and consumes 20% less power. Color is more vivid and natural, viewing angles are improved since that extra touch layer is removed with better light transmittance.

Hypothetically, how scratched a screen could you take w/o paying $100 for a replace?

I normally treat my electronics like newborns, with cases and screen protectors. However, I am one of the people that fried my keys while flashing a rom and lost my 4G forever. So I paid $100 and got a new Evo through Asurion.
The new Evo was naked, and I had a wedding to go to the same night I got it. Well, after I got hammered I have a vague memory of repeatedly dropping the Evo onto the concrete while trying to get into a cab. (I don't drink very often).
So I wake up in the morning with a scratched Evo screen. There are maybe like 10 scratches.
I want a new Evo so bad, I hate the scratches. But I just can't see shelling out another $100 in order to have a better screen again.
I thought I'd get opinions from the group to make sure that I'm not crazy. Or to prove that I am too anal, OCD, and crazy.
Thanks for any responses.

Like you, I treat my gadgets like little babies. As for scratched screens, I hate them too. But I don't think you need to pay the $100 through asurion.
Apparently, with Sprint's new repair policy, you can go into a store a pay a flat $35 and they'll replace your screen for you. Someone on this forum did that rather recently and didn't need to use their insurance. Do a search on the forums for scratched screen.
Sent from my PC36100 using XDA App

^^^
Interesting! Thanks for the info. I'll swing by at lunch and check it out.

I dropped mine and chipped the biezel and just hardly chipped the corner of the screen, took it in and they replaced it for free with my TEP. just go in and pay the 30 bucks or whatever and have em replace it

Yeah, the wild card for me is that I have this old $4/month insurance plan that they don't even offer any more. I know that it covers replacement, but I don't know if it covers anything else.

Here's a link to the post I was telling you about earlier.....
http://forum.xda-developers.com/showthread.php?t=859560

Awesome. Thanks to all for your help. I have the $4 ERP plan. That means they'll only replace it for a $100 deductible, they won't repair it for "free." So I just paid the $35. He switched out the screen in like 10 minutes right in front of me. I didn't realize it would be that easy. It even replaces the bezel and everything.
Hardware 003. Epson, I think (since the auto-brightness "fades" instead of "steps.")

Sprockethead said:
Awesome. Thanks to all for your help. I have the $4 ERP plan. That means they'll only replace it for a $100 deductible, they won't repair it for "free." So I just paid the $35. He switched out the screen in like 10 minutes right in front of me. I didn't realize it would be that easy. It even replaces the bezel and everything.
Hardware 003. Epson, I think (since the auto-brightness "fades" instead of "steps.")
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Glad it worked out for you and you got your "baby" all nice and new again!

Mother's EVO went through the washer today - What do you think is the best bet?

Hey XDA Members,
So, my mom washed her EVO today, which broke the glass and screen; all it does it vibrates when you turn it on, but no lights/screen/sound after that, so basically dead.
No warranty w/ sprint - after the AMEX accidental warranty.
Options I've come up with are...
-Buy one on clist for $325
-Buy a new one for $400 - $450
-Cancel a line at 16 months left - $160, and the other 2 lines monthly price would go up.
-Add a forth line + buy new EVO on that
-Buy a blackberry on clist - $140ish
What's your ideas?
Thanks!

No warrenty.... What about insurance?

Put it in the dryer...
Sent from my PC36100 using XDA App

SSjon said:
No warrenty.... What about insurance?
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That's what I meant by warranty/insurance. I told her to get it, but didn't want to pay for it, and it's $7 a month, then $100 for a referb phone.

If you want something like a blackberry curve you should be able to get one for a lot less than $140! not bad phones if you don't mind a super slow almost unusable web browser. Great physical keyboards (and cleanable trackballs They should be like half that price though!
Sent from my PC36100 using XDA App

Pay the price.

wrb123 said:
If you want something like a blackberry curve you should be able to get one for a lot less than $140! not bad phones if you don't mind a super slow almost unusable web browser. Great physical keyboards (and cleanable trackballs They should be like half that price though!
Sent from my PC36100 using XDA App
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Yeah, she has one for work, so knows how to use it, but the one at work is a current bb curve w/ sprint, but the 3g doesn't even work.

"blackberry curve 8330" 33 new and used on amazon starting at ~$45.
and I was exaggerating a little about the browser, mobile pages and non-javascript sites load fine.
Sent from my PC36100 using XDA App

Hrshycro said:
So, my mom washed her EVO today, which broke the glass and screen; all it does it vibrates when you turn it on, but no lights/screen/sound after that, so basically dead.
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Well if it just vibrates your Mom might still want it.
lol jk, sorry.
Really I would look for a cheap EVO in craigslist, they can be found cheap if it's a heavily used one but still working good.

Found a brand-new epic on craigslist for $300; that's better than the sole EVO on there for $325.

I would just get another one if you could afford it. 16 months is a long time to go without an Evo. But of course if money is a problem, then black berries really aren't all that bad.

does she really need the power of an evo????
what about something cheaper.. like a HERO..
yes it sucks.. but if you root it..
put on a good ROM... they have gingerbread!!!
it is a good phone for $100 on craigslist
or a LG Optimus S.. on craigslist..

bluestatus said:
I would just get another one if you could afford it. 16 months is a long time to go without an Evo. But of course if money is a problem, then black berries really aren't all that bad.
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Well, she probably will. Chase has a credit card offer....$200 cash back after a first purchase, so signed up for that to buy a new phone and get it for $250, got approved instantly, but takes 2 weeks to get the card by mail. :|

Get a $20 phone til then, voice and text, and then appreciate the new phone even more after it can finally be purchased
Sent from my PC36100 using XDA App

Dan330 said:
does she really need the power of an evo????
what about something cheaper.. like a HERO..
yes it sucks.. but if you root it..
put on a good ROM... they have gingerbread!!!
it is a good phone for $100 on craigslist
or a LG Optimus S.. on craigslist..
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Click to collapse
Thought of this, but then stuck paying $10 extra a month for 4G...not that she used it in the first place. Probably needs the 4.3 inch screen or a slide out keyboard to text...so that's why I was thinking the blackberry, not the hero.

Did you try the rice trick? Put a cup of dry rice into a Ziplock bag. Take the battery out of the phone and place both into the bag. Seal it and leave it for 24 hours. It should pull all the moisture out. Pull it out, put it back together and then charge it.
Edit: Sorry... just read the part about the glass being broken. Well, I'll leave this trick posted here in case someone needs it in the future.

^^^ it is too late to try to the rice trick.. if you turn on the phone and it beeps at you!
and of course the broken screen

How long has she had it? If she had it for less than 30 days, could always call Sprint and add the insurance. You would have to wait like a week or so to put in the claim. Or you could call Sprint anyway and see if they could add the insurance anyway even if it is beyond 30 days. They might work with you. Or call Sprint and see if they have any refurbs for temp then add the insurance so if she gets another Evo, and something happens, she is covered. Insurance is always priority. I would never not add insurance to the line that contains a 600.00 phone. For example, I have had Sprint for a long time and have always had insurance on both of my lines. My Evo was stolen along with the charger and my 8GB card was in it. I immediatly called Sprint, reported my phone as stolen so they could restrict the phone to basically being a brick, they then transferred me to asurian where I paid the 100.00 deductible and they understood my phone was stolen. So instead of sending me a refurb and the card and charger, they sent me a brand new Evo in the OEM box and everything like charger and manuals were nice and wrapped. Brand spanking new. If I didn't have the insurance I would have been in the same boat as your Mom. But I would call Sprint and see what they can work out for you. But ADD insurance to the line.

How bout getting your mom a cheap $10 pre-paid phone since she isn't smart enough to NOT wash a $300 phone, especially when she's too cheap to have insurance on it...

Hrshycro said:
Hey XDA Members,
So, my mom washed her EVO today, which broke the glass and screen; all it does it vibrates when you turn it on, but no lights/screen/sound after that, so basically dead.
No warranty w/ sprint - after the AMEX accidental warranty.
Options I've come up with are...
-Buy one on clist for $325
-Buy a new one for $400 - $450
-Cancel a line at 16 months left - $160, and the other 2 lines monthly price would go up.
-Add a forth line + buy new EVO on that
-Buy a blackberry on clist - $140ish
What's your ideas?
Thanks!
Click to expand...
Click to collapse
Take the phone to a Sprint store and hope that some one there takes mercy upon you and helps you get some kind of deal. If you're met with a no, keep trying, don't loose your cool and be prepared to spend an hour or two. Run options like canceling the current EVO line, then getting a new line with the reduced EVO price. Take your mother with you, get her a cane with a white tip.

Bless My Luck

Well T-Mobile, looks like you have fully reimbursed me for the inconveniences that you have presented me during my replacement order, maybe OVER reimbursed me. Why? Here's the story.
I posted a thread named "Tmobile Lost my Phone?" a few days ago where I described my situation in which Tmobile made a mistake on the replacement order for my Vibrant. As a prepaid customer, I have to ship the phone in first before I get a replacement, so I believe a person in the return center confused it with a postpaid replacement where you receive the replacement phone first, thus causing the delay. Well, I contacted the executive response department and they expedited a new replacement order. Great, so now I recontact Tmobile customer service again and this time, they tell me the order was finally sent, after 16 business days.
The result? I now have two Samsung Vibrants, one with the battery and the back cover, and another without a battery or back cover.
Just wanted to share my story. (Should I trade one of the Vibrants?) Maybe I should change my sig...

Watch those karma points my friend. Sounds like you earned it, but I am just saying...

when you bought your vibrant, didn't it come with a extra cover? and the batteries are 30-40 dollars, buy one its worth it you saved a few hundred dollars.

Lost the spare cover, but batteries on ebay are 7 dollars and battery covers 10 I think.

TheBrandonWRX said:
Watch those karma points my friend. Sounds like you earned it, but I am just saying...
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Karma? Well, I spent 2 weeks without a phone for business or personal use, contacted tmobile customer care about 20 times, filed BBC claims, and finally got to a executive rep.

I got an offer for a mint condition HD2 + 20 cash. Worth it?

XPLANE9 said:
I got an offer for a mint condition HD2 + 20 cash. Worth it?
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I've gotten 2 phones replaced FREE as well as a battery as a prepaid customer and they always sent the replacement first before I returned the one I had. They even offered me the opportunity to go into a tmo store and get a free replacement loaner until I received the replacement vibrant!

Me too. They gave me a phone and a shipping bag for the dead phone.

Shipping bag for the dead phone? As in a bag to ship in the faulty phone?
Hey guys, do you think an HD2 with 35 dollars cash is a good trade?

XPLANE9 said:
Shipping bag for the dead phone? As in a bag to ship in the faulty phone?
Hey guys, do you think an HD2 with 35 dollars cash is a good trade?
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i think hd2 with 75 cash is a better deal. hd2 just sucks really bad and has old hardware. if anything you can probably get a g2 for it

I just got an offer for a "good" condition g2. But I am not a fan of the z- hinge and the screen is too small imo.
I may get lucky and just trade for a hd7.

XPLANE9 said:
I just got an offer for a "good" condition g2. But I am not a fan of the z- hinge and the screen is too small imo.
I may get lucky and just trade for a hd7.
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good luck with that. i tried to trade for an hd7 and all the craigslist ads said vibrant and 100 bucks for it. besides hd7 has same hardware as hd2. if all you care about is screen size then go ahead and try. you can always try and just sell it for about 200-300 bucks
ps don't forget if you get the g2 you don't have to use the keyboard and the screen is only .2 in smaller then the vibrant

XPLANE9 said:
I just got an offer for a "good" condition g2. But I am not a fan of the z- hinge and the screen is too small imo.
I may get lucky and just trade for a hd7.
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my wife has a G2 and honestly i can't even tell the difference in the screen size when i use it. the display is not as good, but not too much. plus, i just flashed GingerVillian 1.5 (cm7) on it and man is it sweet. i'd go for the G2 for sure.

I had the hd7
Traded for vibrant
Coudn't be happier.
Sent from my SGH-T959 using Tapatalk

just random looking at everyone's signature and it looks like everyones running flagship v4 now a days. just saying, it has nothing to do with this post. what does have to do with this post is if you can, go with the g2 you'll still have the vibrant. plus you can try out tmobiles real 4g speeds

I returned my G2 for the Vibrant and could not be happier. The G2 is very heavy! If you drop it and it is not protected, it will surely break. Also its kind of thick. Kind of feels like a TV remote in your pocket. I also felt the screen could have used more width. And the Z hinge is cool, but it pops open when you dont want it to more often than you'd think. Gets irritating.
I would have kept it if the Vibrant had not been an equal trade. As for now, You're better off selling your second vibrant and waiting for a dual core device!

Id sell and use that money on a new device or trade for a tablet and some cash.