Related
And told the women, yes, women, plural, more than one, including the manager of the store... behind the counter about my dust in my screen and my 60-day old USB cable already being broken, so no way to charge the phone (good thing I have spares).
Anyways, She was like "I've never seen this before" I told her "Yeah, because it isnt supposed to happen" Then I went on about how I've done research etc and that there's a bad batch of heroes out there that get the dust problem, and the usual remedy by going to a corporate sprint store is that they replace it with a refurb... she goes "Oh we dont do that". I was like "this is a corporate store, right?" She (this was the manager) says Yes. I had 9% battery left, and explained I couldnt even charge the phone... and the dust was not supposed to be there
So, I proceed to tell her thanks for selling me a ****ing paperweight and left the store.
Wow, Is there another corporate store nearby?
I'd try them and if not call sprint they take care of defects to, when i
had a pre they'd sent 7 refurbs until they eventually let me model swap into
my hero
Jwahlg said:
Wow, Is there another corporate store nearby?
I'd try them and if not call sprint they take care of defects to, when i
had a pre they'd sent 7 refurbs until they eventually let me model swap into
my hero
Click to expand...
Click to collapse
It's pretty ****ty that they'll only give a refurb and not a new phone.
Maybe try going to another one and be uber-polite. that gets you way further than going in there demanding things. Nobody likes that stuff thrown in their faces, especially when you make no money an hour and piss-poor commission pay like they do at cell phone stores.
Have you ever worked retail? Remember how it sucks? Try to not make it suck for them and they'll be more inclined to help you.
Every company gives out refurbs and calling in will not replace it. I hate when purple call in for bad phones, its like a car the repair center had to do it so go back to the store and put a complaint in about that retarded manager and make them do their jobs.
DirtyShroomz said:
I hate when purple call in for bad phones, its like a car the repair center had to do it so go back to the store and put a complaint in about that retarded manager and make them do their jobs.
Click to expand...
Click to collapse
Me? I love the purple.
Damn swype lol
jerry43812 said:
And told the women, yes, women, plural, more than one, including the manager of the store... behind the counter about my dust in my screen and my 60-day old USB cable already being broken, so no way to charge the phone (good thing I have spares).
Anyways, She was like "I've never seen this before" I told her "Yeah, because it isnt supposed to happen" Then I went on about how I've done research etc and that there's a bad batch of heroes out there that get the dust problem, and the usual remedy by going to a corporate sprint store is that they replace it with a refurb... she goes "Oh we dont do that". I was like "this is a corporate store, right?" She (this was the manager) says Yes. I had 9% battery left, and explained I couldnt even charge the phone... and the dust was not supposed to be there
So, I proceed to tell her thanks for selling me a ****ing paperweight and left the store.
Click to expand...
Click to collapse
You said you have spare USB cables. How is your phone a paperweight? Did the dust destroy it or something?
jonnythan said:
You said you have spare USB cables. How is your phone a paperweight? Did the dust destroy it or something?
Click to expand...
Click to collapse
No....I'm guessing he just said that to them, so they would think they left him with a paper weight cause they did not give him a USB cord. Which they should have by all rights....imo.
DirtyShroomz said:
I hate when purple call in for bad phones.
Click to expand...
Click to collapse
Don't be hating the purple. What has it ever done to you?
His USB port is broken, leaving him unable to charge the phone...
edit:
NVM, re-read the first post, he broke his USB cable..but has a spare..not a paperweight at all.
Here I was waiting for a punchline. Women, dust in screen, not being able to clean it, calls them paperweights.
Cool story bro.
*grabs popcorn* waiting for part 2.
jerry43812 said:
And told the women, yes, women, plural, more than one, including the manager of the store... behind the counter about my dust in my screen and my 60-day old USB cable already being broken, so no way to charge the phone (good thing I have spares).
Anyways, She was like "I've never seen this before" I told her "Yeah, because it isnt supposed to happen" Then I went on about how I've done research etc and that there's a bad batch of heroes out there that get the dust problem, and the usual remedy by going to a corporate sprint store is that they replace it with a refurb... she goes "Oh we dont do that". I was like "this is a corporate store, right?" She (this was the manager) says Yes. I had 9% battery left, and explained I couldnt even charge the phone... and the dust was not supposed to be there
So, I proceed to tell her thanks for selling me a ****ing paperweight and left the store.
Click to expand...
Click to collapse
Sprint is a ****ty company to work for, when they laid off 8,000 employees back in March of 09 they decided to get rid of all the good employees and keep the lower salary ones that know crap. The higher ups don't care about the customers, they only care about the bottom line as long as it doesn't effect there salary.
I'm talking from experience, I was one of those higher salary people that got the boot instead of the people that I trained and were making around $20,000 less than me.
Cool story Homie!!
Part 2: So, phone in hand, I get back in my car and explain to my fiance what I jsut went in and did. Told her I was very nice so they would actually help me out, and told her what they said to me. I then told her that when I go to a different city (yes, city) o get to a corporate store, I'm gonna put my foot down and not leave, and raise hell till I get a brand new phone, or they can shut my account down.
Me saying to them that the phone was a paperweight was to make them feel stupid and bad. I kissed their asses, because I used to work for radio shack and know how it is to be done dirty. So, I was nice, joked with them some, but meant business all the same, and walked out empty handed (with my 'paperweight' in the hand, anyways). SO, when I go back, it's balls to the wall babay!
jerry43812 said:
Part 2: So, phone in hand, I get back in my car and explain to my fiance what I jsut went in and did. Told her I was very nice so they would actually help me out, and told her what they said to me. I then told her that when I go to a different city (yes, city) o get to a corporate store, I'm gonna put my foot down and not leave, and raise hell till I get a brand new phone, or they can shut my account down.
Me saying to them that the phone was a paperweight was to make them feel stupid and bad. I kissed their asses, because I used to work for radio shack and know how it is to be done dirty. So, I was nice, joked with them some, but meant business all the same, and walked out empty handed (with my 'paperweight' in the hand, anyways). SO, when I go back, it's balls to the wall babay!
Click to expand...
Click to collapse
Good lord!
chaotic84 said:
Sprint is a ****ty company to work for, when they laid off 8,000 employees back in March of 09 they decided to get rid of all the good employees and keep the lower salary ones that know crap. The higher ups don't care about the customers, they only care about the bottom line as long as it doesn't effect there salary.
I'm talking from experience, I was one of those higher salary people that got the boot instead of the people that I trained and were making around $20,000 less than me.
Click to expand...
Click to collapse
Ok...first of all....Sprint is no different than any of the hundreds of other companies cutting the bottom line to try and stay afloat. It's a business model thats been in effect for many years now......"We, the executives who make the decisions, in order to keep our salaries, continue to make the share holders happy (their the ones who really own the company) and possibly grow our company are going to cut all high end salaries in areas we can afford to cut and ask more of the people remaining without offering them more money".
I understand your disgruntled...I'm not sayin.....I'm just sayin....
On to the OP's problem. If you went into a tech center and was really nice to them......even maybe offered cookies.....when that refurbed phone came in, they would switch out your board into the new body and everyone would rejoice and pennies would fall from the heavens. Once again.....I'm not sayin.....I'm just sayin......
I'm lucky. They know and love me at my Sprint Store and Repair Center.
Not all Corporate stores are equipped to handle replacements. Hell, There is ONE Corporate store by me that has a tech center in it. The one I went to a few weeks ago doesnt handle the replacements. So you going in there and telling them "Thanks for the paperweight" made you look like the idiot you are. Before you go around "demanding" a new phone at a different store, be sure you know you're in a "Repair Center" type store. I also love the fact that you think you're entitled to a "New" phone after a few months of banging it around and shoving it where the sun dont shine. So basically what you're saying is that say you have a car that you bought brand new a few months ago and all of a sudden it has water in the head lights, do you think you're entitled to a brand new car?? I would say go ahead and cancel your account. That would be one less tool for Sprint to deal with.
jerry43812 said:
And told the women, yes, women, plural, more than one, including the manager of the store... behind the counter about my dust in my screen and my 60-day old USB cable already being broken, so no way to charge the phone (good thing I have spares).
Anyways, She was like "I've never seen this before" I told her "Yeah, because it isnt supposed to happen" Then I went on about how I've done research etc and that there's a bad batch of heroes out there that get the dust problem, and the usual remedy by going to a corporate sprint store is that they replace it with a refurb... she goes "Oh we dont do that". I was like "this is a corporate store, right?" She (this was the manager) says Yes. I had 9% battery left, and explained I couldnt even charge the phone... and the dust was not supposed to be there
So, I proceed to tell her thanks for selling me a ****ing paperweight and left the store.
Click to expand...
Click to collapse
Find tech store and just have them change the lcd. if its a bad charging port it cant be fixed and they will order a new phone.
After some of the posts in this thread I thought I would add some rules:
1) No name calling
2) No racial slur's (the society we live in places heavy weight on these)
3) Keep it clean and have fun
I am actively watching this thread. I will update rules as needed for this thread.
I did change the title so that way everyone feels they can post here. So please sprint reps and customers feel free to post your funny stories.
I thought it would be kinda fun and funny at the same time to start a thread about some the funny stuff sprint reps tell us. Feel free to post any funny story you have about you experience with sprint. I am not doing this to be mean just had the idea after my experience with a sprint rep today. Think of it as the TV show "KIDS SAY THE DARNEDEST THINGS"
So here is mine:
Today I had to go to the sprint story to exchange mine and my wife's epic and while there the sprint rep said, "I think its stupid to update your phone. I think whatever OS was on the phone when you bought it is what you should run on it." I replied "well that would be like running windows 98 on a computer that can run windows 7." He replied "Well you have to pay for that update. If someone is going to update their phone then they should have to pay for it." So I replied "fine then running 2.1 would be like running windows 7 without any service packs or updates to it to fix known bugs and problems. It all comes down to customer service and providing the best software and product you can." After that he just started stammering and walked away. He didn't come over to me the rest of the hour I was in the store. He just occasionally glared at me. It was hilarious.
Please have fun it would be fun I think to compile our stories in one place instead of spread all over the place.
I think the oil that came in your car when you bought it is the same oil you should use for the life of your car.
mykie242 said:
I think the oil that came in your car when you bought it is the same oil you should use for the life of your car.
Click to expand...
Click to collapse
hilarious....
My experience was when i first got my epic it came with dg27 on it and di18 was the newest software. I went back in the next day and he was there and I asked him why my phone wont update itself from dg27 to di18. He said that I was on the newest software release and I told him to get his phone out and check. he did and he was on di18. So then he grabbed my phone and said this is how you do it. He went into updates and.clicked on update prl and handed the phone back to.me and said, "here you go sir all done". I said you have to be joking right? He honestly had no clue what he was doing. He has no business working there.
Sent From My Evo Killer!
MedicStuder and Musclehead- both hilarious stories. I had a similar experience while speaking with a Sprint customer service rep on the phone. These people really have no idea what they are talking about or what they are doing. I would be supremely frustrated with my phone if it weren't for XDA
I had an occasion where I was trying to get a replacement for my touch pro 1. I called up sprint proclaiming that it was getting hotter than a skillet on the side of my face and that the battery felt smoldering. Well the lady said there wasn't a whole lot she could do but they were required to have me visit a repair store.
So I go to a store that does repairs to be greeted by a technician and told him my story. He says "it doesn't feel hot to me" as soon as I hand him my phone. He turned to walk to the back and dropped my phone cracking the screen lol. So the manager comes over saying we can fix that don't worry. I said that wasnt what I was there for and explained. He ends up giving me a brand new touch pro 2 in the box.
Well when I get home there's a package on my doorstep so I'm like wtf is this. I open it up to see another touch pro 2. The rep on the phone sent one even though she told me to go to the repair store lol
nadcicle said:
Well when I get home there's a package on my doorstep so I'm like wtf is this. I open it up to see another touch pro 2. The rep on the phone sent one even though she told me to go to the repair store lol
Click to expand...
Click to collapse
Bahahaa ebayyy
Sent from my SPH-D700 using XDA App
nadcicle said:
I had an occasion where I was trying to get a replacement for my touch pro 1. I called up sprint proclaiming that it was getting hotter than a skillet on the side of my face and that the battery felt smoldering. Well the lady said there wasn't a whole lot she could do but they were required to have me visit a repair store.
So I go to a store that does repairs to be greeted by a technician and told him my story. He says "it doesn't feel hot to me" as soon as I hand him my phone. He turned to walk to the back and dropped my phone cracking the screen lol. So the manager comes over saying we can fix that don't worry. I said that wasnt what I was there for and explained. He ends up giving me a brand new touch pro 2 in the box.
Well when I get home there's a package on my doorstep so I'm like wtf is this. I open it up to see another touch pro 2. The rep on the phone sent one even though she told me to go to the repair store lol
Click to expand...
Click to collapse
This isn't the first time I've heard of something similar to this. I had a friend that was in the process of moving when they ordered a new phone. They had given them the new address and they double checked everything and the phone was shipped. Well when it didn't show up when it was supposed to they ended up sending a second phone. That one showed up and then when she got back into town the next day there was also a phone waiting for her there. She tried to get info so she could ship the second phone back but it seemed like a hassle for Sprint so she ended up keeping both of them.
musclehead84 said:
My experience was when i first got my epic it came with dg27 on it and di18 was the newest software. I went back in the next day and he was there and I asked him why my phone wont update itself from dg27 to di18. He said that I was on the newest software release and I told him to get his phone out and check. he did and he was on di18. So then he grabbed my phone and said this is how you do it. He went into updates and.clicked on update prl and handed the phone back to.me and said, "here you go sir all done". I said you have to be joking right? He honestly had no clue what he was doing. He has no business working there.
Sent From My Evo Killer!
Click to expand...
Click to collapse
I'm not gonna lie, I normally do this when people come into the store raising their voice demanding the world trying to make the rest of my reps feel inferior. Sadly, this actually works with 90% of the customers I deal with. Just proving that having a smart phone does not make for a smart person.
notoriouspyro said:
I'm not gonna lie, I normally do this when people come into the store raising their voice demanding the world trying to make the rest of my reps feel inferior. Sadly, this actually works with 90% of the customers I deal with. Just proving that having a smart phone does not make for a smart person.
Click to expand...
Click to collapse
True true. Just fyi I was calm and cooperative during my experience. I find its not worth raising my blood pressure over a phone.
Sent from my SPH-D700 using XDA App
Went to a retail store yesterday. I got asked if o need help. I said no but my gf epic got the ota 2.2 update and now her camera is broken. He said that im the 6th person that mentioned this. I asked when its going to get patched up. He said, I dont think they will but just do a hard reset to fix it. I just smiled and left.
Yeah I was calm to till he updated my prl. Lol
Sent from my SPH-D700 using Tapatalk
I went into a sprint corp. store and asked a rep. "can I haz my gingerburgrz for me epic?", he replied "I just do sales and returns now".
/end story
Just before coming to android I had a blackberry tour and was having terrible reception issues with it, after talking to several reps I got transfered to another and the first thing out of her mouth was "cell phones are not intended for use in houses and cars and if I wanted perfect reception just step outside and use my phone!" Lol, in the end it ended up being issues with the towers in our area.
Sent from my SPH-D700 using XDA Premium App
When I noticed my htc hero was getting dust under the screen and it got unbearable enough to take it back, one sprint rep looked at it and agreed to give me a new one, then showed his coworker who then examined it and told me that those were dead pixels, not dust, and that all phones get them and to avoid getting them I should charge my phone with it powered down... needless to say I was speechless. He was extremely rude as well as dumb.
nutswillkillme said:
When I noticed my htc hero was getting dust under the screen and it got unbearable enough to take it back, one sprint rep looked at it and agreed to give me a new one, then showed his coworker who then examined it and told me that those were dead pixels, not dust, and that all phones get them and to avoid getting them I should charge my phone with it powered down... needless to say I was speechless. He was extremely rude as well as dumb.
Click to expand...
Click to collapse
omg! thats too much! guess we need to check the dunce hats at the door when we get there.
my wife's intercept received the OTA (froyo) and it broke her data.. causing lockups similar to the moment's plague..
(we did NOT have TEP.. still don't).. i called CS told them that i went into stock recovery and did a factory restore and it still isn't working properly, he handed me off to level 2 tech support. THAT guy proceeded to argue with me that my problem was with Samsung and not with Sprint. "After all, your warranty is from Samsung so you need to take it up with them".. i tell him that it was Sprint's update that broke the damn phone and that Sprint needs to fix it. He still stands by his "take it up with Samsung" spiel so i ask him "If I go purchase a brand new Ford at a Ford dealership and need an engine replaced under warranty, do you suggest that I drive my car to the factory in Detroit or take it back to the dealership ?" after some stammering he told me to take it to the local repair center but they would charge me $35 for the repair. I tell him that's unacceptable and he agrees to credit my account for the $35. I STILL tell him that it's not right and that i shouldn't have to pay anything to fix something that their software update broke and by this time, i'm fuming pissed and request to speak with HIS supervisor.. This guy asks what's going on (after almost 2 hrs on the phone so far) I tell him the whole story and he agrees to put the equipment protection on our account for 30 days, credit our account the cost of the equipment protection (so it's free) and tells me this way, I won't have to pay at the repair center. Then he says "You know that you'll have to go through 3 defective phones to get a different phone right ?" (I already knew this but played dumb)..
Then after a week and a half of playing 'return the bad phone' we finally got my wife the transform LMFAO
Rounsy222 said:
omg! thats too much! guess we need to check the dunce hats at the door when we get there.
Click to expand...
Click to collapse
Omg! is right. How come we can all understand how things work and or should work but the people selling the items don't? (Scratches head). I knew this thread would be a fun one but wow just wow...lol
Sent from my SPH-D700 using XDA App
lol
Hell, Samsung is just as bad. I called them last night about adding memory to my laptop and he told me sir the laptop you have is at its max with 4gb of ram and i knew that my laptop could be upgraded to 8gb. Where do SPRINT and SAMSUNG find these people? My 6 year old son know more about the stuff they sell than these jerk off CS rep's...
MedicStuder said:
Omg! is right. How come we can all understand how things work and or should work but the people selling the items don't? (Scratches head). I knew this thread would be a fun one but wow just wow...lol
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Not every Sprint Rep is dumb.
I work at Sprint >_>
I'm having the "screen separation" issue where it starts to come up and move around at the bottom of the front of the phone, light leaking out shows up in the dark, etc.
Anyway... it's slowly getting worse so I unrooted my EVO and flashed back to stock (regretting it, a little) for giggles to take it to a Sprint corporate store near where I live to have them look at it.
The rep at the store, who wasn't even really interested in looking at my phone, told me:
1. He never heard of the problem.
2. He never saw a phone with the problem.
3. HTC never told Sprint anything official about it.
Long story short, he told me that it'd be considered a "cosmetic issue" and I'd have to file an insurance claim to get a replacement, or I could contact HTC and deal with them.
Lame! I just bought this phone a little more than 2 months ago. This is really something they should take care of at the store. They're the ones that sold me the damn thing!
</rant>
Anyone else had to deal with this problem? What did you wind up doing?
I'm sitting here rolling unrooted/stock right now, debating keeping it that way until there's a bug-free leak of the official EVO update. Ugh. I wish "ii treated ii" would tell me when the Nexus S was really going to be released so I can sell this phone and get one...
Ryjabo said:
I'm having the "screen separation" issue where it starts to come up and move around at the bottom of the front of the phone, light leaking out shows up in the dark, etc.
Anyway... it's slowly getting worse so I unrooted my EVO and flashed back to stock (regretting it, a little) for giggles to take it to a Sprint corporate store near where I live to have them look at it.
The rep at the store, who wasn't even really interested in looking at my phone, told me:
1. He never heard of the problem.
2. He never saw a phone with the problem.
3. HTC never told Sprint anything official about it.
Long story short, he told me that it'd be considered a "cosmetic issue" and I'd have to file an insurance claim to get a replacement, or I could contact HTC and deal with them.
Lame! I just bought this phone a little more than 2 months ago. This is really something they should take care of at the store. They're the ones that sold me the damn thing!
Anyone else had to deal with this problem? What did you wind up doing?
I'm sitting here rolling unrooted/stock right now, debating keeping it that way until there's a bug-free leak of the official EVO update. Ugh. I wish "ii treated ii" would tell me when the Nexus S was really going to be released so I can sell this phone and get one...
Click to expand...
Click to collapse
*2 anytime you have a disagreement with the store on a tep issue.
ii treated ii would likely help if you gave more "thanks"
They tried telling me the same thing months ago, then a month ago I dropped it and shattered the screen. But $100 and I have a 004 hardware brand new not refurbished. And an extra charger, 8gbcard. I am satisfied now.
mattykinsx said:
*2 anytime you have a disagreement with the store on a tep issue.
ii treated ii would likely help if you gave more "thanks"
Click to expand...
Click to collapse
I did this for the same issue. The tech on *2 agreed I should've had the phone replaced and said I should go back an talk to the manager. Well, I did that and the manager denied my replacement request as well. Eventually had to take it to [email protected] and they were able to reset my upgrade for this summer (it was suppose to be taken away). I ended up fixing the light leakage by buying a black paint marker at walmart, applied a thin strip between the glass and the casing and good as new!
No offense by why are people so anal about this? Heath there's little white lines on both sides of my screen.. doesn't bother me
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.
I have a similar story, OP. I went in this weekend to show them my blown earpiece speaker and the large white spots on the screen. The spots are definitely an issue that can be looked up on the forums here. As a matter of fact, Sprint had already sent me a replacement for the white spot thing before, but my new one has the same issue now. Any way, they charged me $40 to replace the earpiece, which is clearly a manufacturing defect. When I asked why it wasn't covered under warranty, I was told that I could choose to ship it to HTC and be without a phone for weeks. Then I was told that even if I had insurance on the phone, I still would have to pay for the ear piece replacement. About the white spots, I got the "it's cosmetic" reply. This is some BS.
After I left the Sprint Store, I went to T-Mobile and At&t to ask about how they deal with warranty issues. Both stores told me that if there's a problem that's clearly a manufacturing defect, they replace it for free if it's under warranty.
I've been happy with Sprint up until this point for the most part, but I'm now considering how much I really want to keep giving them my money.
Crossrocker said:
No offense by why are people so anal about this? Heath there's little white lines on both sides of my screen.. doesn't bother me
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.
Click to expand...
Click to collapse
If this happened to me on a 2 month old phone, I'd be beyond pissed.
I went to the Sprint store near my office today too. While putting on a screen protector, some water got inside and caused dark spots. Most of it went away, but 2 small spots were clearly noticeable when the screen was white(otherwise, not that big of an issue).
I told the rep about the spots and he asked if I had insurance on it. I told him I did not. He was pretty cool and said he could file some repair order and I'd just have to ante up $35. I asked him if they're going to repair the screen, he told me I'd get a new phone in about 3 days. WINNING!!
BTW, I didn't even bother unrooting. He looked confused as he was trying to find the dialpad since the launcher on Myn 2.2 looks different...lol
iitreatedii said:
are you still trying to be a fagget like for real, get a life...
anyway OP, call sprint and have them call that specific store, they will do that if you ask them to.
Click to expand...
Click to collapse
The fact you spelled "******" wrong is hilarious, its his signature, you get a life. Going off on people like that is just ignorant, seriously.
Sent from my PC36100 using XDA App
Crossrocker said:
No offense by why are people so anal about this? Heath there's little white lines on both sides of my screen.. doesn't bother me
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.
Click to expand...
Click to collapse
A 2 month old phone that you're gonna be tied into a contract and likely have to use for over a year (closer to 2 with the new upgrade policy I believe).. I'd be more than anal about it.
if they choose to be an ass... then so you owe them nothing...
say you lost the phone... file for $100 deductible replacement.. and now you have a spare to fix things yourself... and use as you see it.
all the official sprint store that i went they where professional and they help me but, don't go to those private authorizes dealer for sprint they are the real asshole. i made a mistake signing up at one and maan they gave me hard time exchanging my defect Samsung epic and i already reported to sprint and they are under investigation.
Some users have this idealistic view of Sprint in-store service, but that's sadly not the case for many of us. For what it's worth, I should note that I'm a civil, friendly, slightly shy person. I don't have any attitude and I don't try to antagonize the employees or get riled up.
That said, it took me several stores and several tries to get my issues dealt with, along with about $60 total of gas. One store was outstandingly rude, arrogant and unhelpful. The other stores were like robots worked there, depending on what robot you got, you'd walk away happy, or very frustrated.
The problems I had with my old Evo were all WIDELY known defects that Sprint has even acknowledged, yet the employees played 100% dumb, insisting that "all Evo's have the bright spot, that's a flaw in all of them, and a swap won't help" and "random reboots are just a fact of life with a smartphone this sophisticated." Wtf? Anyway.
Someone needs to do a hidden camera report and send it to Dan Hesse.
most the store level reps eat paint chips lol real genius's. most of the time they give me trouble ill pull out my phone and dial *2 in front of them and that normally changes how im treated
thats bs
unknown_soldier said:
I have a similar story, OP. I went in this weekend to show them my blown earpiece speaker and the large white spots on the screen. The spots are definitely an issue that can be looked up on the forums here. As a matter of fact, Sprint had already sent me a replacement for the white spot thing before, but my new one has the same issue now. Any way, they charged me $40 to replace the earpiece, which is clearly a manufacturing defect. When I asked why it wasn't covered under warranty, I was told that I could choose to ship it to HTC and be without a phone for weeks. Then I was told that even if I had insurance on the phone, I still would have to pay for the ear piece replacement. About the white spots, I got the "it's cosmetic" reply. This is some BS.
After I left the Sprint Store, I went to T-Mobile and At&t to ask about how they deal with warranty issues. Both stores told me that if there's a problem that's clearly a manufacturing defect, they replace it for free if it's under warranty.
I've been happy with Sprint up until this point for the most part, but I'm now considering how much I really want to keep giving them my money.
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I had sent my phone repaired a while back for a crackedscreen, when theyfixed the screen, 2 days later my ear speaker broke.. I went in.. told them that they had fixed my screen, but they now broke my ear piece.. they replaced it in 20 mins free of charge
Rippley05 said:
A 2 month old phone that you're gonna be tied into a contract and likely have to use for over a year (closer to 2 with the new upgrade policy I believe).. I'd be more than anal about it.
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Gotcha. Ive had the lines since.. last year? But i always have a case on so i don't see em. Anyway I'm going to the evo 3d soon
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.
Thread cleaned of irrelevant nonsense and trolling
Sprint sucks...worst customer service
smuglife101 said:
Sprint sucks...worst customer service
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Never given me a problem, it's mostly dumb employee's who are either being dicks or are retarded.
smuglife101 said:
Sprint sucks...worst customer service
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Being as they hold the award for best customer service in the industry....
Today I took my wifes shift in for repair and they couldn't fix it so I said ok replace it. He then tells me we have to mail you on. Now this is after talking to a super on the call in that told me to go to this corp. Store. He told me there where no shifts in the store, and out was policy to mail them I called, bs and he got mad. Said I had to leave cuz I asked to see this policy on paper. He couldn't find it, I asked how a corp. Store doesn't go by the same sprint policy as every other one, he says we aren't sprint lmao, I said it says sprint on the sign and your shirt so why not. Then he grabbed my elbow like he was going to walk me out and when I jerked my arm away he about **** his pants and his friend came running out. I said wtf you going to do back up. I then went out and reported it all to sprint and the bbb. This was all done in front of my 3 year old daughter. What a joke.
And you still read it
Grabbed your elbow? Let some fool grab mine at the store, he will quickly find himself on the ground.
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You should have filed a report for assault with the police
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mario9702 said:
You should have filed a report for assault with the police
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+1 doesn't sound like you where being disorderly
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nattiboy2326 said:
Today I took my wifes shift in for repair and they couldn't fix it so I said ok replace it. He then tells me we have to mail you on. Now this is after talking to a super on the call in that told me to go to this corp. Store. He told me there where no shifts in the store, and out was policy to mail them I called, bs and he got mad. Said I had to leave cuz I asked to see this policy on paper. He couldn't find it, I asked how a corp. Store doesn't go by the same sprint policy as every other one, he says we aren't sprint lmao, I said it says sprint on the sign and your shirt so why not. Then he grabbed my elbow like he was going to walk me out and when I jerked my arm away he about **** his pants and his friend came running out. I said wtf you going to do back up. I then went out and reported it all to sprint and the bbb. This was all done in front of my 3 year old daughter. What a joke.
And you still read it
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Was there any other witness then your dougther? You should made a police report and send it to the corporation to fire those idiots pretending to be a sprint employee.
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There's two sides to every story. I Btw, if a store doesn't have the parts they are ordered so you sitting at the store calling bs on people shows how uninformed you are.
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nattiboy2326 said:
Today I took my wifes shift in for repair and they couldn't fix it so I said ok replace it. He then tells me we have to mail you on. Now this is after talking to a super on the call in that told me to go to this corp. Store. He told me there where no shifts in the store, and out was policy to mail them I called, bs and he got mad. Said I had to leave cuz I asked to see this policy on paper. He couldn't find it, I asked how a corp. Store doesn't go by the same sprint policy as every other one, he says we aren't sprint lmao, I said it says sprint on the sign and your shirt so why not. Then he grabbed my elbow like he was going to walk me out and when I jerked my arm away he about **** his pants and his friend came running out. I said wtf you going to do back up. I then went out and reported it all to sprint and the bbb. This was all done in front of my 3 year old daughter. What a joke.
And you still read it
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Sounds to me if what you say is true than this particular manager is a tool. Putting his hand on you was a mistake unless it was self-defense.
Bad thing that I have found over the years is that Sprint phone customer service and the Sprint stores don't do things the same way. I don't go to the store for anything unless I have to. They seem to be more restricted and uninformed compared to the reps I chat with on the phone (of course there are a few store reps that are good ones, just seem hard to find). No way are the stores on the same page as the phone center. Luckily, I have a dedicated rep who takes care of my needs (if I can ever get him to freakin answer me back on anything).
I worked for sprint in a call center, and I can't tell you how many times I got calls from customers about how the people in the sprint stores screwed them over. Sprint is really wanting to turn around their customer service and probably have in call centers but they need to go thru each store and clean house. Almost everyone I talked to had been treated like crap or been flat out lied to by folks in sprint stores. I managed to get 2 store managers and a couple of other folks fired for what they did to customers. It's pretty bad when you get 2 totally different stories from the same company, because the right hand don't know what the left hand is doing.
who cares what this says anyways
There was about 6 other people at the store waiting on repairer 2 right next to me I was talking to
And you still read it
First and foremost sorry for the brutal assault he caused you mentally and physically. People we have to remember we are all human beings, and phone reps dont have to put up with face to face conflicts. Some people just aren't build for confrontation. I've never had issues with sprint reps at the stores, but than again I tactfully argue with them, so the blood pressure doesn't rise.
nattiboy2326 said:
There was about 6 other people at the store waiting on repairer 2 right next to me I was talking to
And you still read it
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Well there you go, he was under pressure, you started quoting the philosophy's of sprint. He couldn't handle unknown information and retreated, like we all do at times.
nattiboy2326 said:
Today I took my wifes shift in for repair and they couldn't fix it so I said ok replace it. He then tells me we have to mail you on. Now this is after talking to a super on the call in that told me to go to this corp. Store. He told me there where no shifts in the store, and out was policy to mail them I called, bs and he got mad. Said I had to leave cuz I asked to see this policy on paper. He couldn't find it, I asked how a corp. Store doesn't go by the same sprint policy as every other one, he says we aren't sprint lmao, I said it says sprint on the sign and your shirt so why not. Then he grabbed my elbow like he was going to walk me out and when I jerked my arm away he about **** his pants and his friend came running out. I said wtf you going to do back up. I then went out and reported it all to sprint and the bbb. This was all done in front of my 3 year old daughter. What a joke.
And you still read it
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If you call Sprint, they'll probably be more than willing to help you and compensate if you tell them this story. Also, usually Sprint just mails you a new phone and you mail back your current phone. Strange that they didn't implement that process.
AdriVelazquez said:
If you call Sprint, they'll probably be more than willing to help you and compensate if you tell them this story. Also, usually Sprint just mails you a new phone and you mail back your current phone. Strange that they didn't implement that process.
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Strange? He stated in his post, that they could mail and he called bs... So what are you on about?
Here is my theory on what really went down. So you're in line, you said you had ur 3yr old daughter waiting, and I'm sure she was without a doubt quiet in line. You started getting mad at the rep for not pleasing your needs, kid probably started whinning. Some person in line was probably wishing they had duct tape for your kid. The rep couldn't take it anymore and was trying to escort you out. Usually that type of grab is to escort..
c-had2001 said:
I worked for sprint in a call center, and I can't tell you how many times I got calls from customers about how the people in the sprint stores screwed them over. Sprint is really wanting to turn around their customer service and probably have in call centers but they need to go thru each store and clean house. Almost everyone I talked to had been treated like crap or been flat out lied to by folks in sprint stores. I managed to get 2 store managers and a couple of other folks fired for what they did to customers. It's pretty bad when you get 2 totally different stories from the same company, because the right hand don't know what the left hand is doing.
who cares what this says anyways
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It would be impossible for Sprint to effectively go to each store an "clean house" for several reasons:
1. There area too many stores. Each store that gets "cleaned" will hire new
people. Those people will need to be cleaned. The process would never end.
2. You have too many "Sprint" stores, that masquerade as a Sprint store, but
are privately owned and operated. They even wear Sprint shirts, have
Sprint signs, and Sprint Business cards.
3. The "House Cleaner" is also a person, and they are "Sprint Employees" and
would occasionally also need to be cleaned, as they would fail to follow the
rules and do their job.
There are too many Sprint Employees, at call centers, corporate stores, and repair centers. The larger Sprint gets, the worse it gets.
Any attempt at cleaning house would in effect be Sprintocide. (Think of it like Genoicide, with Sprint Employees being the effected class.)
AdriVelazquez said:
If you call Sprint, they'll probably be more than willing to help you and compensate if you tell them this story. Also, usually Sprint just mails you a new phone and you mail back your current phone. Strange that they didn't implement that process.
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It says right in the OPS post that the CSR offered to mail him one... It sounds like he did not want the process implemented.
I think we can all agree my theory of what really happened, is true..
anthonyandrews said:
It would be impossible for Sprint to effectively go to each store an "clean house" for several reasons:
1. There area too many stores. Each store that gets "cleaned" will hire new
people. Those people will need to be cleaned. The process would never end.
2. You have too many "Sprint" stores, that masquerade as a Sprint store, but
are privately owned and operated. They even wear Sprint shirts, have
Sprint signs, and Sprint Business cards.
3. The "House Cleaner" is also a person, and they are "Sprint Employees" and
would occasionally also need to be cleaned, as they would fail to follow the
rules and do their job.
There are too many Sprint Employees, at call centers, corporate stores, and repair centers. The larger Sprint gets, the worse it gets.
Any attempt at cleaning house would in effect be Sprintocide. (Think of it like Genoicide, with Sprint Employees being the effected class.)
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I know your right, but it seems pretty counter productive to try to change your public image of customer support and service, if you have asshats running and operating your stores. It's the same bad press if its someone on the phone or someone in the store. I tend to think they may have to many "authorized" sprint retailers and those folks really don't give a crap about anything. Its just sad that when you work for sprint in a call center they pretty much let you give the customer just about anything they want to make them happy, and they don't allow you to be rude or disrespectful to anyone no matter how much they threaten you or how bad they cuss you out. All I was saying is they need to do something about the stores because they aren't helping their image at all.
They offered you help... Sometimes i get my replacements in the mail and sometimes i get them on the spot....either way the guy was trying to do his job and never denied the service for which you pay.
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gab2012 said:
They offered you help... Sometimes i get my replacements in the mail and sometimes i get them on the spot....either way the guy was trying to do his job and never denied the service for which you pay.
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Ding ding ding
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I just want to get a bead on what is going on here.
I was window Shopping in the Sprint store this morning & a guy had an OG EVO with a faulty charge port.
Before I go on, note the following:
1.I'm not sure of what insurance plan he had (it could be either TEP+Asu, or just Asurion) so this is where I need your help in clarification. But he definitely has insurance.
2. This particular Sprint Store has the Repair Center.
3. I didn't see a repair tech chime in on the conversation. (Odd as usually the repair techs themselves tell you what can or can't be done. Duties & Policies change so you never know here.)
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He explained this issue to the floor reps & the floor rep told him that they would have to refer him to Asurion ($100+) & get the phone repaired or possibly replaced that way as he claimed it was physical damage.
This customer was no newb (assuming, sounded like he had a clue & a goal anyway) to how this works & explained that he knew this was a common issue as at least two people he knew of, had that same issue with the charge port failing. He did not mention their experience on getting this issue resolved. He called it a defect & it wasn't from him abusing or dropping the phone, which he happily showed in great condition. (I agreed, silently).
They talked back & forth- in small circles getting to this:
The Floor Rep (who sounded very sure of this) said there was nothing this Sprint store could do, they couldn't fix or get him a new/refurb phone because it was technically still considered physical damage.
This went back & forth for about 10 more minutes & the customer was pissed. (Didn't curse or get childish) but he was disgusted that we would have to pay $100 for a manufacturer defect & that the Sprint "repair" center couldn't help him.
He rode on this wave of anger & promptly asked to cancel his service with Sprint. The floor rep easily complied to start the process. (Me thinking: WTF Idiot rep, get the manager!) I face-palmed after that & I left while they were going over the termination.
Now my question/s:
Was the rep right about what they couldn't do for that time of damage/defect? Was this the result because the customer lacking the TEP portion of his insurance?
Are some repair centers more capable than others for this type of damage?
Has some portions of coverage been removed recently aside from the "rarely charged for" $35 screen repairs?
Question for Sprint employees/ former employees: What options can you use to deter a customer from leaving in a situation like that? I feel the rep could've at least put up an inch of a fight to assist in a situation like that or request aid from a manager.
Excuse any spelling or editing errors.
I'm gonna go on a limb here and say that the sprint rep just wanted to show him who the boss was. I've never had any problems with the tech stores here repairing anything from broken screens to broken power buttons. Unless you bring your phone in two pieces or has been physically damaged they should warranty it out.
IMHO
The rep, IMHO, was incorrect for arguing with the customer over what was physical or man. defect. Being a Sprint TC, we are usually asked to go out and inspect the device, open it up and see whether the soldering points are intact or not. you can spot the difference rather quickly when it comes to defect or physical. The rep should have either gotten a TC involved or better yet a manager involved immediately. Most customers, and i mean that with all due respect to both parties, would much rather hear the reasoning from someone who is supposed to know what they are talking about. for some reason customers that i talk to seem to leave in a happier mood after speaking with me over the issue. I have had to step in during a heated discussion between a rep and a customer over issues like this, and I'm not even a lead, just a simple TC. Personally, I think it tends to sound a little more official from the person hired to actually WORK on the devices rather than hear from someone who simply sells it. We spend more time on our job opening them open and inspecting them, just like the reps spend their time selling customers on the device. just my opinion, I'm not looking to start a feud by any means
your response sounds more like a regular store experience for me..
Hypeo said:
I'm gonna go on a limb here and say that the sprint rep just wanted to show him who the boss was. I've never had any problems with the tech stores here repairing anything from broken screens to broken power buttons. Unless you bring your phone in two pieces or has been physically damaged they should warranty it out.
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Yeah same here, I never had an experience like that. But it's been since the HTC Hero (2 years ago) that I've flexed my TEP. At this very store.
And then the sight of this floor rep allowing a current subscriber to leave without any counter-action. (IMHO: is worse than some random would be customer leaving). You don't have to be in retentions to save a subscriber.
I always have the golden rule of try trice (with different reps/stores) before deeming a crap policy as fact. But this guy was understandably baffled at how useless his experience was that led up to him cancelling.
dgomez720 said:
The rep should have either gotten a TC involved or better yet a manager involved immediately. Most customers, and i mean that with all due respect to both parties, would much rather hear the reasoning from someone who is supposed to know what they are talking about.
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Exactly. When he 1st came in explaining his visit, I thought he would log & direct him a TC.
dgomez720 said:
The rep, IMHO, was incorrect for arguing with the customer over what was physical or man. defect. Being a Sprint TC, we are usually asked to go out and inspect the device, open it up and see whether the soldering points are intact or not. you can spot the difference rather quickly when it comes to defect or physical. The rep should have either gotten a TC involved or better yet a manager involved immediately. Most customers, and i mean that with all due respect to both parties, would much rather hear the reasoning from someone who is supposed to know what they are talking about. for some reason customers that i talk to seem to leave in a happier mood after speaking with me over the issue. I have had to step in during a heated discussion between a rep and a customer over issues like this, and I'm not even a lead, just a simple TC. Personally, I think it tends to sound a little more official from the person hired to actually WORK on the devices rather than hear from someone who simply sells it. We spend more time on our job opening them open and inspecting them, just like the reps spend their time selling customers on the device. just my opinion, I'm not looking to start a feud by any means
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I agree with you, as a customer it does sound more official to hear the response from the person who is paid to actually work on the devices. A lot of people view salespeople as just that, salespeople. Someone to sell you something that you probably don't want or need, not someone to fix something that you have already bought and need repaired.
However, from a customer's point of view, he also may be arguing over the fact that it is for things like this in which he bought the insurance to begin with. If I'm spending $8 per month for God knows how long, the last thing I want to hear is "No, we won't repair your phone." In that case, Sprint could really do a better job of educating its customers as to what the insurance really covers. Most people view it as the equivalent of the add-on service plan that you can get at Best Buy or everywhere else, which basically will get your device fixed or replaced (or some money back) if your device fails after the manufacturer's warranty runs out. Apparently that isn't the case with TEP, however that's not how the salespeople sell it. I was in a Sprint store last month with my Dad upgrading his phone, and the sales rep offered it to us by saying "If anything goes wrong with your phone, bring it in and we'll repair it."
He had to backpedal when I started asking him questions about fixing water damage and extreme gross physical neglect...
BigJohn
Same exact thing happened to me. I called Sprint and still no luck. I eventually had a screen problem and the store replaced the phone for me.
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I think that is a prime example of ignorance and lack of care for customers. I have been to many crappy sprint stores who have done similar things. Fortunately I have found a sprint store in my neighborhood who treats their customers with respect and are mostly knowledgeable. Tbh that customer should have escalated it to talk to the manager or just go to another sprint store.
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The repair stores are filled with 1 good person to fix phones and 5 idiots. They all depend on 1 tech to actually fix things, and when they can't, the only solution to their problem is.. uh.. Ill have to have u call Asurion. Idiotttts.
This is exactly why the reps in my store immediately hand off any problem phones to a tech. They ask qualifying questions but never argue with the customer. It's up to the tech to determine what's wrong with the phone, and if necessary, "argue" with the customer.
I always explain TEP with a car analogy. You pay an insurance premium on your car in order to carry coverage. If you wreck your car, you pay a deductible and have it fixed.
Evo charging port is a very sensitive issue. I've had some that are obvious physical damage yet the customer still argues and calls me a liar.
So what does TEP actually cover?
cmsjr123 said:
So what does TEP actually cover?
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Ability to get upgrades every 1 year instead of every 2 years. That's about it.
Sent from my EVO
I find that going to an authorized retailer with a repair center works better, I went to a sprint store and they wanted me too buy this or that, battery, etc... Went to a reseller and they replaced my uninsured phone for $35, under faulty USB charger. Also try to go on days they aren't slammed with customers so they can give you the proper attention..
mbaseball3 said:
Ability to get upgrades every 1 year instead of every 2 years. That's about it.
Sent from my EVO
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Seriously?
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DirtyShroomz said:
Seriously?
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Lol, yeah! I envy everyone else here with their success stories. Sprint stores do chit here for their customers! I'm on a 6 line business plan and they say sorry can't help you any time I walk in to a repair center. We been with sprint since a little before Nextel merger; how ever many years ago that was. I have yet to get a phone properly taken care of even with our insurance. I feel that when they see that there is an issue in device and that they should fix, they just point me to asurion. They never help. Feed us excuse after excuse. Anyone in the orange county area of California have good repair center experiences? Won't be surprised if all responses are No!
Sent from my EVO
mbaseball3 said:
Ability to get upgrades every 1 year instead of every 2 years. That's about it.
Sent from my EVO
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Umm, absolutely not.
Hmmm
I've had my share of issues with the Sprint store where I live. Almost from the time I got the phone I was having issues with it and all they were willing to was a factory reset. They actually let me sit in the store for over an hour (with my two year old son) the last time I went. After we were both tired of sitting I got up and asked the tech about it. He told me "Oh yeah, well the screen is locked and I couldn't get into it" I was floored and pissed off. Someone could have asked me considering I told them I would wait. After that I decided it was time for me to figure it all out on my own.
mskeys2xx3 said:
I've had my share of issues with the Sprint store where I live. Almost from the time I got the phone I was having issues with it and all they were willing to was a factory reset. They actually let me sit in the store for over an hour (with my two year old son) the last time I went. After we were both tired of sitting I got up and asked the tech about it. He told me "Oh yeah, well the screen is locked and I couldn't get into it" I was floored and pissed off. Someone could have asked me considering I told them I would wait. After that I decided it was time for me to figure it all out on my own.
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Wow
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mskeys2xx3 said:
I've had my share of issues with the Sprint store where I live. Almost from the time I got the phone I was having issues with it and all they were willing to was a factory reset. They actually let me sit in the store for over an hour (with my two year old son) the last time I went. After we were both tired of sitting I got up and asked the tech about it. He told me "Oh yeah, well the screen is locked and I couldn't get into it" I was floored and pissed off. Someone could have asked me considering I told them I would wait. After that I decided it was time for me to figure it all out on my own.
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We have data preservation sheets for that, which all customers are required to sign. It includes a place to draw your pattern lock or write down any other codes.
Well it would have been nice if someone had asked/told me that when they took my phone. I like just stop talking and give me my phone back before I am unable to control this urge to punch you in the face.