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I have a new (four days old) Cingular 8125, and it got a bit antsy on me today.
After working flawlessly for three days, I was installing some applications on a new 1 GB mini SD card, soft resetting after each installation, when it returned after a soft reset and suddenly had no phone network. No "E" indicator, and an exclamation point next to the signal strength indicator. Uh-oh, thought I, before I broke down and cried! OK - not really, but I definitely wasn't happy about this!
When I checked the network settings, it said No Network under the GPRS setting. I called Cingular, spoke with a data rep, and performed a hard reset. (Had to use the "Clear Storage" app - holding the keys and soft reset wouldn't work). As soon as it returned from the hard reset, the Cingular software the rep had pushed out to me installed and phone service was restored. Which is a good thing!
But now I can no longer sync the device via Activesync 4.1. Nor can I install any applications; when I try, I get a dialog saying that the installation was unsuccessful. Windows installer or CAB installation, makes no difference. I can't successfully install anything on the device. I had scrubbed the mini SD card, except for a few folders filled with icons for use mostly in Pocket Informant and PocketBreeze. I figured that it couldn't hurt to leave them there. I also can no longer delete files or folders from the device. It's similar to not having Administrator rights on a Windows XP machine. As if everything is read-only, but I cannot change it.
I copied Smartkey over to the mini SD card via Explorer in Activesync, but whenever I reset the device I get a dialog saying that Smartkey cannot run, unknown developer, etc. I can't close the dialog right away, but it does disappear after about 30 seconds. If I open File Explorer and tap on the smartkey.exe file it does start and work normally - until the next time I soft reset.
Activesync will connect with the device but will not sync. Throws the attached error message. So I can explore the device but not sync. I tried deleting the partnership, performing a "repair installation" of AS 4.1 - no change.
As for the applications I had installed prior to all of this, they all seem to be benign - with two possible exceptions.
In Main Memory:
Pocket Informant
PocketBreeze
ContactBreeze
iLauncher
On the mini SD:
Resco File Explorer 2005
PDAMill's Gamebox Solitaire, Gems, and Classic
Dinarsoft's HandySwitcher and HandyMenu
Phatnotes 4.7
ListPro 4
Tweaks2k2
Resco Sudoku
Resco Keyboard Pro
All versions that claim to support WM5. All applications seemed to be working fine, with the exception of Resco Sudoku and Resco Keyboard Pro. The only change I had made with Tweaks2k2 was showing the time and date in the taskbar. Resco Sudoku locked the device up, with just a black background and 13 large colored orbs on the screen. I uninstalled it immediately. Resco Keyboard kept giving error messages when I tried to select it as the SIP. I had just uninstalled Resco Keyboard and performed a soft reset when it returned from that reset it had no phone network. Note that all of these applications had been working fine up until this point in time, except Resco Sudoku and the Resco Keyboard Pro. Hmm... Needless to say, I suspect that the Resco apps have a problem with WM5. But I owuld think that a hard reset should have cleared up anything those apps had done. Maybe not, though.
Anyway, that's when I called Cingular. Does anyone have any idea at all as to what could be causing all of this? Or better yet, what could fix this? Please!!
I'm very familiar and comfortable in WM2003/SE, but I'm completely new to WM5, so I'm not even sure where to look for troubleshooting.
Thanks in advance for any advice!
EDIT: Really sorry the thumbnail is so small - I didn't think that it would be, Click on it to read it. Thanks again.
EDIT: Error should read: 0x8000ffff Sorry about that.
I think the fact that you cannot delete files/folders on the device is key. If you cannot modify folders, then the installer can't either, so software installations will fail. Does this also apply to files and folders on your card? I'm guessing that it does not, and that your supposition (key folders and perhaps registry keys are RO now) is correct. Unfortunately, you can't modify folder permissions using activesync explorer and you can't install an application that can either. Catch-22.
Have you tried a hard reset subsequent to your discussion with the Cingular rep? Perhaps this will re-create an installation with the standard settings.
Sleuth255 said:
I think the fact that you cannot delete files/folders on the device is key. If you cannot modify folders, then the installer can't either, so software installations will fail. Does this also apply to files and folders on your card? I'm guessing that it does not, and that your supposition (key folders and perhaps registry keys are RO now) is correct. Unfortunately, you can't modify folder permissions using activesync explorer and you can't install an application that can either. Catch-22.
Have you tried a hard reset subsequent to your discussion with the Cingular rep? Perhaps this will re-create an installation with the standard settings.
Click to expand...
Click to collapse
No, I haven't hard reset again yet - I wanted to wait and see what responses I get.
I did, however, find one of the Activesync logs though, and all sync attempts since the last one that worked have the following two error messages:
"TraceToFile -> ERROR in CChangeTracker::GetMaxCounterInProfileCleanupTable : hr = 0x800ffff - ctapi.cpp(3695)
TraceTraceToFile -> ERROR in CRAPIDevicePrivate:HandlePackets : hr 0x800ffff - RAPIDevicPriv.cpp(443)
And then some whcih are very similar, but with the numbers in parenthesis changing.
Look familiar to anyone?
Thanks.
OK, I just found a Microsoft KB article (Q243349) that seems to indicate that an 0x08000ffff error is Microsoft SQL Database-related.
??? Baffling.
Actually I do have an MSSQL Server on my PC - one of the programs that I run installed it and requires it. Maybe if I disable it?
EDIT: Error should read: 0x8000ffff Sorry about that.
I just noticed that wherever the errors start throughout the log, the only two applications mentioned - other than Activesync, of course - are Resco Explorer and Ilium's eWallet, which is really odd. I never installed eWallt on this device, though it has been giving me fits on my AximX50v ever since they introduced SyncPro about a year or so ago.
My 8125 is up and running again.
I performed a hard reset and this time I downloaded and installed AS 4.1 on my notebook and tried synching with that. My notebook does not have an SQL server installed, and it's a "virgin" AS install - neither Resco Explorer 2005 nor eWallet Pro has ever been installed on that PC.
I can't say for sure, and I'm still investigating, but I believe, based on the Microsoft KB article that I referenced above, that the SQL server on my desktop PC, and possibly eWallet Pro and/or Resco Explorer 2005, is the cause of my recent grief.
The MSKB article specifically targets the SQL database - same version as mine - as a known cause along with certain databases, and since both eWallet and Resco Explorer 2005 are mentioned throughtout the WCESComm.log, always in the first four or five lines of the error messages contained in the log, I suspect that eWallet's DB may have somehow triggered the mayhem, as their SyncPro has caused endless losses of my eWallet data since Ilium introduced it. It's possible that Resco Explorer 2005 just happened to be the application I had just installed before the device went belly up for a bit there. Actually, Resco Keyboard Pro was installed right after that, but since RE 2005 is mentioned in every error log item, and since Resco has a special page on their site mentioning how "...an issue with the way that Windows Mobile 5 handles installing software that may result in a failed installations...". I've written Juro about the issue, to give him a heads up just in case.
So all is well for now. Hopefully I will be able to continue synching my other PPCs (five), all with WM2003/SE, on the desktop, as the SQL thing is only supposed to affect the WM5 OS.
If anyone else runs into a similar situation, please send me a PM or post here. I'd be glad to share whatever I discover on this, and I would also be interested in seeing how other devices were affected, common issues, etc.
I tried to do a search about this, but nothing came up. For some reason, whenever I tried to open my Windows folder using Resco, it takes about 8-10 seconds before it opens up. I don't know what program I've installed that can be causing this. In fact, I even hard resetted and restored using one of my latest backups. The folder opens up normally and quickly, but then a few syncs later, it goes back to taking 8 sec to open the folder (so, only the Windows is affected). I'm thinking maybe it's some dll file that resco or the built-in file explorer are trying to read, but just a conjecture. Please advise if you have any suggestions.
is resco installed in the main memory or storage card?
Opening the windows folder is always slow - it has to gather info on every file, from ROM (which is slow anyway) and then gather icons for every .exe. Disable showing icons for rom files in your settings (I use gsfinder, but I'm sure Resco does this too).
V
I have resco installed in the main memory. I can try disabling the icon display. The only thing disappointing here is it was opening the Windows folder fine, until suddenly it slowed down (overnight). I tried to figure out what program I installed in the interim, but couldn't find anything. This has happened before, but was corrected with a previous backup restored. Then happened again after a few weeks. I just wish there is an answer, instead of me blaming it on software incompatibility. B/c if that's the case, I have to be careful about installing every program in the future. And with WM5, you can't always uninstall programs cleanly.
ganglion5 said:
I tried to do a search about this, but nothing came up. For some reason, whenever I tried to open my Windows folder using Resco, it takes about 8-10 seconds before it opens up.
Click to expand...
Click to collapse
One way - overclock your PDA.
Speaking of overclock. Where can I find the omap overclocker? Excuse my ignorance, but I did a search on the net, it links from one site to another, but I can never find the actual site for the download. Does anyone know?
I too have noticed this problem with opening the Windows folder. I have the following observations:
1: Normally when I tap the windows folder it opens up before the spinning coloured wheel has completed one full turn.
2: When the slow down occurs it takes about 4 spins of the colured wheel before the windows folder opens up.
3: Once the slow down has occurred it can be noticed both in Resco file explorer as well as the original windows file explorer.
4: I have noticed that this slow down in opening the Windows folder is also accompanied with a slow down of the boot up time. In my case when things are working nromally a boot up takes 1 Minute and 30 Seconds. (this is the time between when I press the reset button to the time when the today screen has fully redrawn). Once the problem has occurred the boot time increased to 2 Minute and 5 seconds.
5: In my case this problem has occurrred most of the time when I have installed a new software after installing NetFront 3.3. In my case the solution that has worked is to uninstall Netfront 3.3 and then again reinstall it. In other words if I install any new software I first have to remove Netfront 3.3, install the new software and then reinstall Netfront 3.3.
By the way my device is an i-mate Jasjar but the observations are quite similar to the prophet.
Kind Regards
same here guys.. It is obvious that slow down accure after active sync or new application install. Then it makes me think it has to do with registry modification, once windows folder has been modified? Forgive me my ignorance, I’m not a programmer.. And this is just observation in an effort to find a couse and solution. Any ideas? Anybody? Cuz this is really getting on my nerves. This prophet is disappointing me a big time I have magician and prophet and when I compare two phones, with prophet over clocked to 240 (this is optimal speed before it crashes) and magician with its normal speed, both phones have same applications running and the difference is like driving the porche and old opel! Where magician is a porche! I can watch high quality, full 600 mb movie on magician without a flinch! And prophet is barely moving!! I got to tell you, I love the design and everything, but by putting an OMAP processor with WM 5 (which is slow as it is) HTC really screwed up! First they try to make a PDA out of phone, and then they are taking it back from PDA to a phone.. I’m selling it I guess Atom is the next thing for me. It’s just to darn expensive
Smrz, I think you pretty much hit it on the nose with netfront. I noticed that on my old dopod 818pro and now the jamin, the slow down occurred after netfront was installed. But I dismissed that it was due to netfront b/c I think I reinstalled it, and then it was back to normal. But I didn't think about netfront causing a conflict only IF YOU INSTALL NEW APPLICATIONS. I think I'll try reinstalling netfront again, and see if it works. What's frustrating with wm5 is I can't cleanly uninstall applications anymore. Is this unique to my machine, to prophet, or to WM5 in general. Everytime I uninstall, it says it can't do it, but it'll remove the application name from the Add/Remove menu. Meanwhile, I have to go delete the folder in program files manually. And who knows what happened to my registry and dll files during all this. BTW, anyone know where I can get that overclocker?
Windows folder
Hi,
any solution found to this problem? My normal time of opening the Windows folder is about 4 secs. After installing of any application which copies its files to Windows folder the time grows. I've tried to uninstall the application, the files are gone, free space is as before, number of files in Windows folder is the same as before, but the slowdown persists.
After installing Manila 2D for example my Windows folder takes up to 40 secs to open and everything slowed down (boot, opening apps from Windows).
Anything I can think of now is maybe a filesystem problem? (\Windows inode corrupted somehow, probably relayed to the fact that it is linked to ROM files)
P.S. I have SPV M3100 (TyTN) with WM6.
Thanks for any advice except hard reset
got me a 8525 mayb 2 weeks ago now and i love it
my device information is as follows:
rom version: 1.34
radio version: 1.16
for anymore information just ask =)
got a 2 gb microsd card, case shouldve arrived already but im guessing will show up momentarily
i got the follow programs installed:
deniel herrero's bandswitch
securegsm phonesettings
htc x-button
microsoft live search
image speed-dialer today plugin freeware
resco explorer with registry add-in
logmein remote control
greesoftware gsplayer
sbsh pocket weather w/ vga icons
pocket nester
omegaone dominoes and checkers
hexacto casino
the majority of these programs are on my microsd card
and as far as my main memory, i have:
Storage: 32.45 mb free out of 56.22
Program: 29.74 mb free out of 49.08
as of yesterday, i noticed that after my phone was on the charger and went on standby for a bit, hitting the power button to revive it would get no reaction, i would have to soft reset it so this is annoying...
and not only that, i find myself soft resetting quite too frequently, few times a day. is this normal? and can this b bad for my phone?
i do love the phone tho
thanks in advance for any help
Firstly soft re-setting will not do any harm, in fact some folks set device up to run a third party application to soft reset at certain intervals just to ensure nothing un-toward is running or going to crash device.
There are quite a number of people who find a crash on coming out of standby.
I'd start with the routine stuff to check first: (which you may well have checked already!!)
1. Did you install a new application near the time when problems began? If so try uninstalling it. If tracked to a particular application you may still be able to use it with new settings. Can you also try temporarily removing the pocket weather application?? - this may be attempting an internet connection.
2. when putting onto charge you use your HTC X button to check nothing is still running and all is fully closed.
3. Providing you are not using Push mail, you ensure Active Sync does not start up, by using e.g. The Fake Server Trick
See how that lot goes first
Mike
appreciate the help. i think it may b pocketnester thats giving me trouble, just installed it yesterday.
thanks again
hey guys lets write down the basic problems with the gene that we have faced....not 3rd party software problems but the system related problems. and any solutions...if one has... ill start with some
1. When you type a message and click send.. there is no notification and that message does not show in the sent items
2. sometimes the inbox shows (99999) items....when though you may be having just 2 items. it gets solved only when you reset the fone
3. I changed the theme from the HTC Default(green one) to any other (suppose grey theme)...and after one reset of i again change the theme to HTC Default.....THE TOP AND BOTTOM TABS WILL REMAIN GREY .DUNNO WAT HAPPENS
4. The left and right hardware keys are assigned to calender and contacts....Whenever you close a program by using (ok) button it closes....but contacts and calender does not close......dunno whyy???
THROW IN GUYS...
just try a hard reset
No windows mobile works great out of the box. Tweaking is necessary just as it is in case of Windows on PC.
1. That can be configured using many programs like "Advance Configuration Tool".
2. This problem is only in very old versions of ROMs. And GENE comes in 3-4 different configs, care to mention which one you are having problem with?
3. Your theme registry is corrupt due to some non-standard theme you tried accidently. Backup your contacts, calender, sms etc data using PIM backup and do a hard reset. You'll loose applications installed to phone memory though.
4. You can always configure the HTC Task Manager to close these. These apps are used often thats why they are configured so. This always happen on most phones, and is a trend on Nokia phones, You never felt it cause they wont let you see it on their phones ([email protected]).
All in all, i think its more of you not-so-long experience with windows mobile platform that makes you feel so. Remember, its not a traditional phone, its a PDA and it has to be handled differently.
I was wondering if anyone else has experienced this anomoly. Sometimes my unit seems to run extremely slow...like several processes are running in the background and hogging all the resources. I make sure that all "Running Programs" are closed and it is not during a "checking email" cycle, my internet history and cookies are cleared too. Sometimes I can click on something and wait up to 20 seconds before the "wheel" stops rotating and it completes the requested task. When this happens, it is 2-3 times slower than my HTC Touch.
Then, there are other times when everything seems to be running fine. Everything is quick and responsive with no noticable delays.
Background: My unit is the European X7500 version with WinMo 6 installed by the "selling store". The only additional programs I have installed are AvantGo, Google Maps, SPB GRPS Monitor, Skype, Sprite Backup and Vito Audio Notes. All were "clean installs" with no error messages and if memory serves correctly, I was noticing symptoms of these issues prior to installing most of these programs. I currently have 81.60 MB storage memory available and 76.90 MB program memory available.
ROM Version: 2.21.405.2
ROM Date: 07/20/07
Radio Version: 1.50.00.00
Protocol Version: 32.83.7020.20H
ExtROM Version: 2.21.405.101
It seems that there is something at work here but I can't seem to put my finger on what is causing it. Is it possible the the installation of WinMo 6 has something to do with this problem?
Although I am a long-time Windows PDA user, I have no experience at upgrading OS's, ROM's or hacking the registry entries (or even reading them for that matter). Any assistance in isolating the cause of this frustrating problem would be greatly appreciated.
Download latest rom!
Hey thats cool, I also have an HTC Advantage and an HTC Touch!
Anyway, I would recommend that you download and install the latest WM6 rom from the HTC e-club site, then install all your programs on the Micro drive. You can also try defragmenting the drive using Pocket Mechanic or similar utillity!
Good luck!
Thanks for the tip branko but from what I understand, I already have the most up-to-date version of WM6 (listed in OP). Also, I do not have a lot of programs installed (6) and half of these are installed on the MD. Defrag doesn't make sense as it is only a couple of months old with very little added and nothing removed.
That's why I am leaning towards something that may not have gone completely "tickety boo" during the installation of WM6. I am just trying to figure out if anyone else has experienced this problem after upgrading before I try a complete re-install of the OS. I was hoping that there is some way to be able to look for whatever is causing this slowdown. Kind of like using Task Manager in XP to see what processes, if any, are running in the background.
GPRS monitor has been known to cause slowness. Try Hard reset and not install GPRS monitor and see if that helps. When I got my X7500, it had GPRS monitor on the CD and I installed it and I had the same issues. Uninstalling the GPRS did not help, I had to Hard reset and then load my apps and not load the GPRS monitor.
I know is sucks to hard reset and have to reload your apps, but since you only have a few, it is worth a try.
Good luck
Thanks eagle 1. That's exactly the kind of info I was looking for. Too bad if that is the problem because I kind of like the GPRS Monitor. And the funny thing is, I am also running GPRS Monitor on my HTC Touch without problems and 1/3 the processor speed.
I just checked the versions and my Advantage has 2.4.5 build 923 (from original CD) and my Touch has 2.5.1 build 225 (download purchase). So, I wonder if the older version has issues with WM6 and the newer version has fixed those issues.
Well, there is only one way to find out for sure. I will try a hard reset tomorrow when I get some time (too tired tonight) and report back. If I find that this has corrected the issue, I may try loading the newer version and see what happens.
Thanks again.
eagle 1 said:
GPRS monitor has been known to cause slowness. Try Hard reset and not install GPRS monitor and see if that helps. When I got my X7500, it had GPRS monitor on the CD and I installed it and I had the same issues. Uninstalling the GPRS did not help, I had to Hard reset and then load my apps and not load the GPRS monitor.
I know is sucks to hard reset and have to reload your apps, but since you only have a few, it is worth a try.
Good luck
Click to expand...
Click to collapse
eagle1,
You've just posted the tip of the day! I've always noticed that my taskbar icon took a long time to change from 3G to H, but never occurred to me that the GPRS monitor was the culprit. After uninstalling it,I already noticed a marked reduction in time taken to change from 3G to H, and my web browsing speed has improved! I'm going to try a hard reset when I got some free time later and see if it improves even further.
Just a question before I "pull the pin" and do a hard reset. I noticed that in the Remove Programs listing it shows Microsoft Office Mobile. A hard reset will not uninstall this, will it?
Also, under the Programs directory, Adobe Reader LE and Windows Live will also survive a hard reset, correct?
Thanks.
anything is the remove programs folder will get deleted but dont worry everything you need including Office is just a link away. http://forum.xda-developers.com/showthread.php?t=364366
Ok, I just noticed that MS Office Mobile is actually on one of the CD's that came with the unit. I wondered why it was showing up in the Remove Programs folder. I received my device with WM6 already installed from the dealer so I didn't realize that it's not pre-installed in WM6.
Also, another question regarding the hard reset. I synchronize with Outlook on my laptop and my contact database has about 1,600 contacts. After a hard reset, would it be better to delete my existing ActiveSync partnership and create a new one. Or, would connecting to my existing partnership after a hard reset cause any problems.
I am assuming that because my current partnership was originally set up to sync both ways, that once connected after a hard reset, it will realize there are no contacts on the device and automatically transfer them over from my laptop. Is there anything I am missing.
And one last thought based on eagle 1's tip regarding GPRS Monitor not playing nice, has anyone else come across any other programs that cause problems and I should stay away from? That includes the Sprite Backup Tool included on the disc.
Is there a problem with sprite backup? I don't notice any yet.
Sorry, I should have clarified. I don't know if there is a problem with Sprite. I am just asking if anyone else has found it causes any trouble.
My reasons for asking are that I have just done a hard reset and so far I have not loaded any programs. Once I sync my Outlook contacts back, I will think about re-installing individual programs. But this time, I will do it one-by-one.
Rick76 said:
Sorry, I should have clarified. I don't know if there is a problem with Sprite. I am just asking if anyone else has found it causes any trouble.
My reasons for asking are that I have just done a hard reset and so far I have not loaded any programs. Once I sync my Outlook contacts back, I will think about re-installing individual programs. But this time, I will do it one-by-one.
Click to expand...
Click to collapse
Oh yes, you should reinstall all your program one by one. If not, you'll simply bring back whatever that caused the slow down.