Related
It gives the error-
Activesync encountered a problem On the desktop
Support code - 85010014
it fails only while syncing contacts and calendar info
Any ideas?
Mine stopped syncing with Outlook three days ago, and I can't see why. I've changed nothing. I get two error messages. "Desktop cannot access the necesary information", and "Not able to log onto the network". Both tell me to restart the desktop, or to contact the network administrator (me).
Are you using Windows XP? I'm wondering if one of their recent software updates is responsible.
Do you have multiple e-mail clients installed?
i.e. eudora, or thunderbird? ...
All of them seem to modify/replace the mapi32.dll (do a google on it)
Even if you don't it's possible the outlook install got corrupted from another application.
Easy way to fix this problem is in outlook, go under HELP do a "detect and repair" (be sure to close any other email applications PRIOR to doing this)
I'm running WM2005 /w AS 4.0.
After you do that, reboot and see how activesync works for you.
I solved my ActiveSync problem with Error 85010014.
I also run Eudora and Incredimail Plugin for Outlook on both PCs, Work and Home. Both are on XP Pro SP2 and when I installed ActiveSync 4.1 on my work PC without issue, I decided to attack my Home PC Outlook installation to see if I could resolve the issue.
So, At home:
Putting Outlook in Offline mode did not solve the problem.
I uninstalled ActiveSync 4.0 and installed ActiveSync 4.1 - No difference.
I backed up Outlook via 3rd party program to grab account settings as well as my 2GB pst file then ran Help->Detect and Repair... - reboot, no difference.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating, it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!
85010014 on Treo 700w
Sorry to post on a site that I have no business being on.... but I just wanted to thank Foxnolds for his fix of error 85010014. It worked like a charm.
Thanks!
Outlook ActiveSync Error 85010014
Just wanted to thank Foxnolds, his solution has also worked for me. Maybe this should be broadcast across the net, as there are many others like me almost about to give up on syncing their Windows Mobile 5 device!
Thanks again....javascript:emoticon('')
Mike
Hi everybody!
I have a problem with synchronizing my contacts, calendar, tasks etc. When I start Active sync, it synchronizes all the files (music, photos, etc) and programs but could not synchronize outlook!! I reinstalted several times Microsoft Outlook 2002 (which was on the getting started CD) but it doesn't help. When the synchronization is over, the following message appears, when I click on the Exchange message: "The server could not be reached.This can be caused by temporarly network conditions. Support code: 80072ee2"
On my PC, I use Outlook Express 6.0, maybe it's not compatibile with the MO 2002??
Also, I don't see any ikon of the MO 2002, I could not open it on my PC ( could not find it), but in the folder of Add/Delete programs is present (192 MB)!
The message on my device is: Exchange Server Synchronized: None.
I really don't have any idea what should I do to synchronize properly all the information.
Maybe someone of you had a similar problem and could share the experience.
I would be very grateful!!
Hi marbron!
First thing you need to do is sort out the Outlook installation on your PC. If you can not open it, it is not properly installed. Since you can't sync with express, you have to let Outlook 2002 replace it as your default mail program.
Second, when you created a partnership in ActiveSync, you must have chosen to sync with Exchange server directly (first V you get).
When device is not connected, go to File->Delete mobile device, then connect you device and create a new partnership. Make sure you uncheck 'Synchronize with Exchange server directly' on the first page.
Hope this helps.
I don't know why I still have problem with the Outlook. I delated the program and reinstaled it again, I delated the device on Active Sync and connected the device. The message was, that I could synchronize only files, music etc and not contacts, calendar, task because I don't have Outllook instaled...
During the set up wizard of Outllok there is a funny message, that the program will instal the following aplications: Microsoft Outlook 2002 and there is a red cross with (not available), but when I click:instal it does it properly only in one moment the system message appears: you don't have a disc inside, please insert disc (the disc is of course there!!). I have to click several times on continue and then the message disappears... Of course, again I can't find the program on my PC, only it appears on add/delate programs.
I really don't understand it. Maybe the version of Office that I have (Microsoft Office 2000 premium 9.0.2812) somehow creating a problem.... Or maybe the program on my official CD has problem (I don't think so, because Active Sync from the same CD is working ok)...
I really don't know what I should do.
Any ideas???? :idea:
So, any idea?? Could somebody suggest me what should I do???
Please!!!
Same problem
I am having the exact same problem. I tried various fixes but nothing worked. I can't sync my PDA at all now. It used to work ok but starting 10 days ago it simply stopped. The only think I did was using the Internet Connection Sharing applet. After using this applet - no sync at all. And the Windows Mobile Device Center (WMDC) in Windows XP displays a stupid message; see atachment.
marbron: It sounds to me like your CD may be damaged or dirty so some parts of it (namely the ones with Outlook) are not readable.
Try cleaning it and the drive.
In any case you should also delete the partnership from PPC side before establishing a new one.
Innovative: Internet sharing disables ActiveSync but should restore it when deactivated.
Did you try to reset your device? If you are using an unofficial ROM this may be a bug and you may have to hard reset.
Also how are you using WMDC under XP? It was my understanding that thing is for Vista only.
Any way, try AS 4.5 and see if that works better for you.
When ever I click sync in Windows live it comes up as failed. I get my e-mail but my contacts in messenger aren't synced. In windows live on the PPC it only shows 4 of my contacts compared to the about 30 on my PC version.
It's not like I use Live anyway, I'm more of a Yahoo user but since Yahoo doesn't support their ppc client anymore I decided to go back to MSN since my Yahoo contacts are available on my PC MSN.
So, does any one know of a registry hack to uninstal and do a fresh install of Live on the Mogul.
Thanks
Same problem here
hi,
as Pocket MSN is replaced with Windows live in WM6, I believe this is a common problem that a Majority of folks are suffering around the world.
Use Google, and see.
I've been trying to Sync my 311 contacts for the past month, but NO WAY!
also, when I become online, and any of my buddies is online, I will still see them as offline. it's always like this: "0 Online". "217 Offline" (Since the rest failed to sync), even though I'm chatting with some of'em and they are ONLINE.
Note: Synchronizing 217 contacts happened successfully (Once upon the time) and as I wasn't able to wait more than 2 hours, I decided to disconnect and go, when I tried to sync again it failed. also, it failed everytime I tried it before this ONLY half-successful experience.
I've tried to sync using the USB cable which is connected to every available internet ISP. i.e. Dial-UP, DSL, also tried the phone's WIFI, GPRS. all in vain.
I've noticed that - during the sync proccess - synchronizing folders is successfully, also, when I check "e-mail messages" in the sync options, they sync successfully, but the FAILED thing comes along with CONTACTS. also, recently, PERSONAL SETTINGS are failing to sync.
therefore, the help of an expert is needed. as this is a global problem, and I don't think that microsoft will provide us with the solution soon (not in the current generation of software)
another question: when I use resco file explorer and bluetooth, how to see my desktop computer under "my network"?
in other words: is the known lack of profiles microsoft bluetooth stack resolved yet?
I installed the provided DUN profile, but what I need isn't DUN, btw, it also says OBEX doesn't exist when I try to recieve from any normal mobile phone (for example Nokia or so)! is that normal?!!
HTC PROPHET, WM6 Prophet Touch by Gullum
ROM Version 4.0.0.0 WWE
Radio Version 02.47.21
The folks at microsoft have identified this issue and have found not a solution, but a workaround to this problem. Go to the following website if you want more details.
https://forums.microsoft.com/WindowsMobile/ShowPost.aspx?PostID=2467855&SiteID=65
Basically, all you have to do is switch your live account and thal'll reset all your settings and contacts. Note that this is not a solution but it works. You can connect to messenger and your email account as long as you don't close the application, so if you have enough memory you can always leave it running in the background because if you close it and try to sync again it'll fail
Hope that helps!!
I've Got the Solution!
Hi Friends!
I've owned HTC Touch recently & Using Windows Live.
I've faced the same Sync Problem there but now got hte solution & is working fine.
here is the process:
Open Windows Live on your device and click Menu - Account Options. select Switch Account and follow onscreen instructions.
Also Tick all 3 options which comes after entering ur Windows Live ID And password.
Not It Works Fine.
Enjoy...
alabij said:
When ever I click sync in Windows live it comes up as failed. I get my e-mail but my contacts in messenger aren't synced. In windows live on the PPC it only shows 4 of my contacts compared to the about 30 on my PC version.
It's not like I use Live anyway, I'm more of a Yahoo user but since Yahoo doesn't support their ppc client anymore I decided to go back to MSN since my Yahoo contacts are available on my PC MSN.
So, does any one know of a registry hack to uninstal and do a fresh install of Live on the Mogul.
Thanks
Click to expand...
Click to collapse
I cannot get my HTC to complete an ActiveSync with my second PC (a Laptop). After more than a week speaking with HTC and surfing for solutions, I can successfully sync with my PC#1 (Tower Computer) but can still not get a complete sync with the PC#2 (Laptop). I am only syncing Contacts, Calendar & Tasks. On the laptop, I can sync Calendar and Tasks, but Contacts has failed every time and with every attempted fix. I do have a large number of contacts (3925), but this syncs OK every time on my Tower PC. After a long period the sync process stops with the following error message:
“Desktop synchronization cannot be completed. Reduce your mailbox size by deleting some items and folders and try again. Support Code:85010017”
I think this odd in that I'm not trying to sync my mail folders
Following are my specs/setup:
Handheld Device:
- HTC HD (called Blackstone in US)
- Window Mobile 6.1
- ActiveSync 4.5.0 (build 5096)
PC1 (Tower):
- Asus P5N32-SLI Premium Motherboard
- Intel Core2 Duo 6600 2.4Ghz (Socket775)
- 4GB RAM (OCZ DDR2 800Mhz)
- Windows XP Professional SP3
PC2 (Laptop)
- Lenovo X60s (Type/Model: UK16DUK)
- Intel T2400 @ 1.83Ghz
- 80GB HD, 1GB Ram
- Windows XP Professional SP3:
I’ve tried all the obvious such as disabling AV and firewalls, deleting all contacts in Outlook and even recreating a new relationship between the HTC and Laptop. One additional note; on a few of the attempts it would end with the error above, but actually sync all of the contact multiple times (ie ending up with 7850, 11,775 or 15,700 contacts which are even multiples of the number I actually have. And yes I’ve ticked the box to “replace” not add in the Connection/USB setup page on device.
Thanks in advance for any help in resolving this problem.
try disabling tf3d (start/settings/personal/today/elements and untick tf3d) during sync
If your Syncing from outlook, the message is Right. Contact in outlook are part of your mailbox.
Here is somthing you could try.
Make a subfolder under contacts and put copy a few contacts in it.
Now configure active sync to sync only the contacts subfolder under contacts.
See if that works.
Or you can move most of your contacts to that subfolder en do a sync without ajusting activesync settings. That way there is less data to sync initially. If this goes well move some more contacts from the subfolder to the contacts folder.
Once all the contacts are synced you shouldn't have the problem anymore.
Bbonzz & Stief, thank you both for the replies. Bbonzz, I just tried the your idea of unticking tf3d but no joy. Stief, your idea of chopping the amounts up into smaller chunks may work as a one-off, but I’d have to redo this sequence at later points as (no offense to any MS employees on this forum), I would never trust a MS application with all my personal and business information; so the “real” repository for this data will always be my CardScan software for which I will infrequently make new transfers into Outlook and thus would have to do this “workaround" many times
One other item that may help troubleshoot is that after an Activesync with the offending second computer (laptop) it has sometimes loaded many blank contacts into Outlook and even after stopping and unplugging the cable Outlook has continued to add more.
It is actually doing this right now and is up to 301 blank contacts for which I’ll wait till it stops and delete them all.
... open for other fixes if anyone has any ideas
maybe is stupid as idea (it did the trick for me in the past when i had Palm), but worth try since you've nothing to lose
your 2 pc's have the same contacts database? I mean, if you delete everithing on laptop you don't lose anyting, right? If so, you could try to delete the contacts database on laptop, bacup the tower in a .pst, import in laptop. In this way you'll have the same image on both pc's, and all the contacts will have the same ID. So Activesync should simply verify that there's nothing new on laptop side, and finish the sinc. And since it's only the first sync that scans the entire database and compares with the entire database on handheld, next time you shouldn't have problems anymore
I've the same problem here
Guys ....
I had exactly the same problem. The way I solved it was to sync first old phone (I have new NB and PPC ... so I needed to migrate all info from old/home PC and Hermes to NB and HD).
so the working process:
1] I synced HD with home PC
2] Sync Hermes with NB
3] Sync HD with NB
......
done
no more "mailbox size failure" appeard ....
/ said with other words .... the process recommended by Stief should work as well - or better ... just migrate all data to NB not using HD and than resync HD with laptop.
bbonzz, thanks again, I've tried this fix. I imported the PST file from computer #1 to computer #2. Then, did full full HTC sync with computer2. IT WORKED. However, when I then try to sync with computer #1, it's back to same problem.
As HTC wash their hands of any Activesync issues, we're on our own. I've found a prgramm called XTNDConnect. Does anyone know if this could replace acctivesync?
i think it is an activesync / wm6 bug, and not a bug of the blackstone.
I had the same behaviour with my mda3 (blue angel)
The last solution i can think of, is a "partial" sync. It's a pain in the a**, since you have to sync back and forth, but could work.
What i mean is:
1. you have your .pst backup. Now delete everything everywhere but contacts, say, # to C, sync with your HD and sync with the other PC: since there are few contacts, you should sync without problems.
2. Now import in pc #1 or pc#2, where you want, the .pst backup (with the filter "do not import duplicates, of course), and delete everything but contacts from # to F and sync again with both PC's. Since #-C are already synced, you shouldn't have problem, because this time should be imported only contacts D-F
3. Go on this way since all contacts have been synced.
If this one too fails, i surrender
I am really fed up with ActiveSync / Windows Mobile Device Center!
I just can't stand it anymore.
Are there serious and good replacement for it? For WM 6.5.5 and Win7 x64?
Since 2007 I am experiencing these 3 major issues, with any subsequent versions of ActiveSync (which is now called Windows Mobile Device Center, on my Win7 Ultimate x64 system)
1st issue:
After a restore on one of my 3 WM devices (two HD2 and one HD1 blackstone), I had to full resync each time: sometimes it takes 30 min, sometimes 5-6 hours: I ALWAYS AND ONLY include contacts, task and calendar, with default sync settings (no emails)
2nd issue
Apparently, without warning, any 3-5 days a message appears saying:
A change to the server requires full re-sync.
I do and sometimes all is fine, sometimes ALL MY CONTACT ARE REPLICATED on both my PC and my devices...as for today I got 6,000 contacts! (they should be around 1,500)...And I am forced to go through my contacts and remove manually all the duplicates.
3rd issue: sync is completed BUT CHANGES are NOT reflected on DEVICES!
Suppose I change contact/notes on one of my 3 devices and then sync. My laptop might or may not take in the change. But invariably I get the message Device connected, Sync completed!
Viceversa: I change the email field of a contact on my laptop: the changes are reflected on device 1 but NOT on device 2 and yes on device 3! Very random behavior...
Yesterday I have edited the notes (it is a field) of a contacts on my 2nd device. On PC and on my 1st device the changes were synced. On the last device NOT....sync was completed all 3 times, WITHOUT ERRORS but changes are not there!
This is irritating.
Please help and suggest a substitute to ActiveSync alias WMDC for WM 6.5.5
Is there any tool, even if it an expensive one, to replace it?
I'm not talking about IntelliSync, PocketMirror, etc which are
not replacing, just extending its functionalities...
I don't want any more trace of activesync on my laptop, I wish to have
a professional product installed.
Thank you
Saulo
I read on interenet about SyncML and another solution called DevilsPGD.
Any feedback about it? Is there a off-line version? I dislile the idea of having my data on a web server.
Thank you
Saulo
I forgot to mention that my main goas are to sync PIM data (Outlook data) e.g.:
- Contacts
- tasks
- calendar
Thanks
Saulo
Through the years it has always baffled me how so many people have had issues with AS and MDC. I can honestly say that I have had, maybe 5 ot 6 errors with it, and all were solved with a simple reboot of both devices. After that it would go for like a year or two without an issue.
I have been using WM devices since the dell axim was introduced (changing both computers and PDA/Smartphones as time progressed) and have always read of people having massive issues with it. I also consider myself a pretty heavy user of AS/MDC: PIM syncing, Office doc syncing, Note syncing, music and photo syncing (yes with windows media player), Pocket Quicken syncing, Mysportstraining and mypersonaldiet syncing, ewallet syncing, Quickbook syncing, Mylifeorganized syncing, Checklist syncing, and a customized program I had built that syncs my loan files with an industry software I use called Point.
With all of this crap being transferred to and from my various computers and my PDA/Smartphones I would have thought, based on reading other peoples' issues, I would have experienced more problems. But as I said, it has pretty much always been a painless experience. Even the issues I had were minor (one record wouldnt sync, or one conduit would not sync, but everything else did) and as I said, rebooting both devices fixed it everytime.
What is everyone else doing differently?
I use Jeyo Mobile Companion, and I am really happy with this program. Works well on Windows 7 with a lot of features.
Compatible with all Windows Mobile Smartphones and Pocket PC Phone Edition devices
Send, receive and search SMS messages from a Windows PC
Syncs new SMSs automatically
Sync user-created SMS subfolders
Chat over SMS using an instant messaging-style UI
View sync'd SMS messages in threaded mode.
Organize contacts in a Windows Mobile device's memory or on a SIM card
Universal contacts import
Powerful new data export capabilities
Manage call history
Backup and restore SMS messages, contacts and call history
Supports flexible XML export file format
Install applications and homescreen themes on a device
Customize your device's theme settings from your PC
Set device ringtones and audio notifications from your PC
Take screenshots of your device
View a device's system information
Manage running applications and processes on a device
Dial your phone from your PC
Support multiple-language UI
15 day free trial
Lifetime email support with purchase
Free upgrades to all dot releases with purchase
Dear Cirrob
I also use pocket PCs since 1998. 12 years. and always been with Active Sync.
But now I cannot accept that a sync is completed, no errors and in fact the new updated phone or cell phone is not there, on my device!
Also I edit some NOTES (notes field, within a contact) and these changes are not reflected on my PC.
I get no error messages! I have checked that the right couple (WindowPC - Device) are selected... a new contact is corrected sync, a old one, if edit, I have 70% chance is correctly synced and 30% chances it remain unchanged, either on PC or on Device...
Sure enough, if I make a hard reset, these issues are solved, the sync is perfect...But I do no want to make an hard reset every month.
Thanks
Saulo
Hallo
Does Jeyo Mobile Companion rely on Active Sync (like Intellsync or Pocket Mirror)?
Or is it a real replacement?
Thanks
Saulo
Forget Activsync
I have used PDAs heavily in my business. Before wm phones I had to carry two devices. I have also used a blackberry which has an excellent interface with any computer, it is faster and more accurate, It is realy a shame that MS stuff always seems so counter-intuitive. In my opinion the best solution is to not use activesync at all. You can do that if you have an exchange account, then you can sync all PIM over wireless, with 3G it is effortless. One caveat is that you cannot sync notes unless you activsync with outlook configured to exchange.
By the way "TrineFix" is a utility I downloaded somewhere here, when installed on your phone it will remove duplicates from your contacts, it works extremely well, and you don't have to edit duplicates by hand.
hallo researchm
Can you please expand on exchange server? Is it possible to subscribe to it for a private person like me? I mean is exchange available for personal usage?
Do you khow to start an exchange account?
Is this process something similar to syncing to a website and then connect my HD2 to the web to complete the sync?
Thank you and waiting.
Saulo
saulo866 said:
Hallo
Does Jeyo Mobile Companion rely on Active Sync (like Intellsync or Pocket Mirror)?
Or is it a real replacement?
Thanks
Saulo
Click to expand...
Click to collapse
It requires ActiveSync 3.7 or above
SyncML (and a provider, which supports it!). Supports WiFi!
How about microsoft my phone its syncs everything apart from email. There is one thing it can be slow sometimes to download, but uploading is fine. I was reading that they are working on fixing the download speed.
I use MyPhone. It's good, it has also a duplicate item eraser, but it does not sync with PC, as far as I know.
Did you ever heard about Funambol ?
http://www.funambol.com/
woaloo said:
Did you ever heard about Funambol ?
http://www.funambol.com/
Click to expand...
Click to collapse
That's SyncML posted above!
MyPhone just backups but doesn't sync Outlook, SyncML does.
S-Line said:
SyncML (and a provider, which supports it!). Supports WiFi!
Click to expand...
Click to collapse
woaloo said:
Did you ever heard about Funambol ?
http://www.funambol.com/
Click to expand...
Click to collapse
S-Line said:
That's SyncML posted above!
MyPhone just backups but doesn't sync Outlook, SyncML does.
Click to expand...
Click to collapse
When I did a search for SyncML, it brought me to the Funambol site.
Looks like they have "cloud" sync options as well. Interesting.
Have you guys tried it?
I too have had problems with WMDC and Activesync. I have found a solution that works for me so I don't get the error messages:
1. Delete ALL items you want to sync from your mobile.
2. Delete ALL partnerships from your mobile.
3. Sync with XP PC (which in my case has all of the correct appointments and contacts which is all I want to sync).
4. Delete ALL partnerships from your Vista PC.
5. Delete ALL items you want to sync from Vista PC.
5. Sync mobile with Vista PC - make sure the device name the Vista PC suggests is the same as the XP PC.
Then hopefully you can sync either PC without any activesync errors. I have over 2000 appointments and over 400 contacts, so there is quite a bit of info. Each sync in 3 and 5 takes about 30 minutes. Each second sync only takes 30 seconds.
Trident said:
When I did a search for SyncML, it brought me to the Funambol site.
Looks like they have "cloud" sync options as well. Interesting.
Have you guys tried it?
Click to expand...
Click to collapse
Yes, working fine (using it via my provider, which offers a special version of syncml).
I've owned Asus MyPal A639, HTC Touch HD and now - Leo. Never had any of these problems that you mention except that ActiveSync really drives me mad for one particular thing - its virus-like auto-start behavior on both desktop and PPC. Its like sync , sync, sync... a-a-and.... sync, sync, sync. Even disabled it rewrites its entries in the registry every time you start it. Its a pest! On the other side it does what it does - sync(!) and you can use many 3-rd party programs on top of it. I use Jeyo Mobile Companion and MobilEdit! but they rely on ActiveSync. Unfortunately there's no real alternative to ActiveSync and its derivatives (WMDC).
saulo866 said:
I am really fed up with ActiveSync / Windows Mobile Device Center!
I just can't stand it anymore.
Are there serious and good replacement for it? For WM 6.5.5 and Win7 x64?
Since 2007 I am experiencing these 3 major issues, with any subsequent versions of ActiveSync (which is now called Windows Mobile Device Center, on my Win7 Ultimate x64 system)
1st issue:
After a restore on one of my 3 WM devices (two HD2 and one HD1 blackstone), I had to full resync each time: sometimes it takes 30 min, sometimes 5-6 hours: I ALWAYS AND ONLY include contacts, task and calendar, with default sync settings (no emails)
2nd issue
Apparently, without warning, any 3-5 days a message appears saying:
A change to the server requires full re-sync.
I do and sometimes all is fine, sometimes ALL MY CONTACT ARE REPLICATED on both my PC and my devices...as for today I got 6,000 contacts! (they should be around 1,500)...And I am forced to go through my contacts and remove manually all the duplicates.
3rd issue: sync is completed BUT CHANGES are NOT reflected on DEVICES!
Suppose I change contact/notes on one of my 3 devices and then sync. My laptop might or may not take in the change. But invariably I get the message Device connected, Sync completed!
Viceversa: I change the email field of a contact on my laptop: the changes are reflected on device 1 but NOT on device 2 and yes on device 3! Very random behavior...
Yesterday I have edited the notes (it is a field) of a contacts on my 2nd device. On PC and on my 1st device the changes were synced. On the last device NOT....sync was completed all 3 times, WITHOUT ERRORS but changes are not there!
This is irritating.
Please help and suggest a substitute to ActiveSync alias WMDC for WM 6.5.5
Is there any tool, even if it an expensive one, to replace it?
I'm not talking about IntelliSync, PocketMirror, etc which are
not replacing, just extending its functionalities...
I don't want any more trace of activesync on my laptop, I wish to have
a professional product installed.
Thank you
Saulo
Click to expand...
Click to collapse
.And I am forced to go through my contacts and remove manually all the duplicates.
Why? There is software out there for your phone that will delete duplicate contacts from your device. Then all you need to do is resync back with outlook.