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Samsung should take notes from Motorola.
The Droid 2 is breaking records in sales, mostly due to
marketing the Android 2.2 software and UI. Samsung has to hurry and get Froyo to the masses of Galaxy S owners and sell the hell out of it.
They have to keep up with the Jonses in order to sell these phones.
I think T-Mobile should step in and push this with their partners and have a huge re-launch of the phone. The vibrant is a great phone It just needs better marketing and cutting edge UI.
What do you think?
That's why it's called Samsung and T-mobile.
I'm thinking Samsung will announce something at IFA, which starts September 2nd. Their twitter keeps saying they're making a lot of big announcements. I'm hoping to get a definitive date for froyo then or at very least, the GPS fix.
Yeah I definetly agree with you. These Galaxy S phones have the hardware, but not the killer software to match it.
I was set on buying an iPhone, because I had no clue a phone like this even existed on my network.
But Samsung is by no means stupid and have been making some really indicative suggestions that we will be seeing some big changes in software in the next couple of months.
I'm more than sure that we will get Froyo, GPS fixes, and more by the end of September.
WHAT?!?!
FIRST:
the X doesn't have froyo. They have a leaked version with piss poor benchmarks.
SECOND:
the galaxy is always having a commercial on tv.
Their also selling very well.
He's referring to the "Droid 2", not the "Droid X."
I think that us techno gadget geeks here on xda certainly care about Froyo. But out of all the people I know that are in the market for a new smart phone, or actually have android phones, they don't care about froyo, or even really know what that is if you mentioned it. I think the masses care about getting on facebook and taking a picture with their phone, etc... I think the silly things like having avatar on it are a bigger selling point to the masses compared to which version of android it has on it.
jeremiah_mn said:
I think that us techno gadget geeks here on xda certainly care about Froyo. But out of all the people I know that are in the market for a new smart phone, or actually have android phones, they don't care about froyo, or even really know what that is if you mentioned it. I think the masses care about getting on facebook and taking a picture with their phone, etc... I think the silly things like having avatar on it are a bigger selling point to the masses compared to which version of android it has on it.
Click to expand...
Click to collapse
i'm lost, you want to put food on your phone and that is supposed to be a selling point...
People don't even know what android is. They go around asking if that's the droid phone. I'm sure they aren't aware of different versions of software or why it matters.
Sent from my SGH-T959 using XDA App
disturkis4u said:
People don't even know what android is. They go around asking if that's the droid phone. I'm sure they aren't aware of different versions of software or why it matters.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Lol. I get that all the time, I switched from the iphone 4 to the vibrant and everyone of my friends calls it a droid. Verizon spent alot of money on marketing, but i guess any "droid" exposure is good.
Yeah + let's not forget motorola's other phones sitting on 1.5 with blur...even the behold 2 got 1.6 lol nothing to strive for
Sent from my SGH-T959 using XDA App
LOL get the same thing.
Google was probably so pissed Motorola.
jeremiah_mn said:
I think that us techno gadget geeks here on xda certainly care about Froyo. But out of all the people I know that are in the market for a new smart phone, or actually have android phones, they don't care about froyo, or even really know what that is if you mentioned it. I think the masses care about getting on facebook and taking a picture with their phone, etc... I think the silly things like having avatar on it are a bigger selling point to the masses compared to which version of android it has on it.
Click to expand...
Click to collapse
I agree, I think that most people want to hear "it's like an iphone" not "it's running android 2.2 with a 1ghz blah blah blah...."
Sent from my Vibrant using XDA app
dabezt1 said:
Lol. I get that all the time, I switched from the iphone 4 to the vibrant and everyone of my friends calls it a droid. Verizon spent alot of money on marketing, but i guess any "droid" exposure is good.
Click to expand...
Click to collapse
Ha. Same here. People at work ask me questions about my "droid phone". My co-worker said she almost bought a droid the other day. I asked her which one and she said, "you know, the droid phone," as if there's only one. I've explained to them before what android is but it clearly doesn't sink in. I think its safe to say most people that aren't tech nerds are clueless. Even my iphone sporting friends don't know what Android is.
Pretty much they only care can about the surface stuff really. My brother in law has a news girlfriend who had a hero and didn't even know about the market on it at all. She didn't even know it was android.
Sent from my SGH-T959 using XDA App
Yea I will have to agree that the mainstream consumer isn't going to know what version of android they're running/if they have an android phone/care about updates. All they're going to see is the big screen and avatar on the vibrant and want to buy it. The tmobile store demos has a little sign listing the specs like 1ghz processor but a good mass of people won't have a clue what that even means.
Hopefully froyo comes in September because I decided to not go the rooting route this time and just patiently wait it out. I would be annoyed if they waited until the fascinate came out to release froyo.
Where do you see the Droid 2 is breaking sales records? Have you seen the numbers for Galaxy S phones? They expect to sell 10 MILLION over the next 12 months. That's more than iPhone 4 by itself. Samsung has got the Galaxy S on pretty much every provider in every country, I would have to call that pretty damned good marketing. The fact that a few hundred or every a few thousand people are chomping at the bit for Froyo doesn't even begin to move the needle enough for them to even care. The fact that they are moving forward and will be pushing updates and Froyo soon enough means that all the gearheads like us will be recommending the phone to everyone we know.
Missing the boat? I beg to differ, I would say they built the damned boat this year and are fully in charge of its direction.
I really don't understand how the OP says that Samsung is missing the boat with Froyo. They already announced that it will be released in the early part of Sep. A few extra weeks won't KILL YOU!
backslide311 said:
I really don't understand how the OP says that Samsung is missing the boat with Froyo. They already announced that it will be released in the early part of Sep. A few extra weeks won't KILL YOU!
Click to expand...
Click to collapse
No, it won't kill us, but it will make me think about getting another Samsung.
If Samsung wants to add TouchWiz on their phones, then they should be prepared to react quickly when a new OS upgrade arrives. They've certainly had enough time before the Froyo original announcement.
The fact that they are lagging behind with what is supposed to be their flagship device, makes me nervous about how long it will take for the upgrade to OS 3.0, which will be a much more significant upgrade.
MacGuy2006 said:
No, it won't kill us, but it will make me think about getting another Samsung.
If Samsung wants to add TouchWiz on their phones, then they should be prepared to react quickly when a new OS upgrade arrives. They've certainly had enough time before the Froyo original announcement.
The fact that they are lagging behind with what is supposed to be their flagship device, makes me nervous about how long it will take for the upgrade to OS 3.0, which will be a much more significant upgrade.
Click to expand...
Click to collapse
What makes you think they will ever upgrade the galaxy s lineup to 3.0?
I stay in the Vibrant section, but was hoping others could help the cause.
I generally remain calm and try and remain upbeat and defend... but the news (rumor/leak) about Samsung holding off the froyo release to sell more phones set me over the edge.
While nothing is confirmed, I still believe Samsung needs to be aware of just how pissed they are making our community. I'm not talking stupid class action, blah blah... I simply want our voice heard, and for a Froyo release to happen ASAP... but beyond that, I want them to adhere to the Open Handset Alliance and release their source for our developers.
http://www.openhandsetalliance.com/
I believe we all now who is going to put out a better product, and right now they (our developers) are handicapped because they do not have everything they need.
That said, we need to be organized!
We need twitter to trend.
To do that, we all need to use the same #hashtag. We also need to threaten something that means something to them... the whole problem is they are not updating to help with their sales (allegedly). Well, we need to threaten to never buy Samsung again.
Please use this #Hashtag:
#NeverAgain
would work.... it is easy to use, short and to the point.
An example: (just copy/paste this if you like)
[email protected] I will never buy a Samsung product after the way you've treated your customers. #NeverAgain
Click to expand...
Click to collapse
OR (thanks to @JunkDruggler):
@Samsungtweets After the BH2 fail and the Vibrant fail.. I will #NeverAgain buy #samsung..
Click to expand...
Click to collapse
You need to tweet:
@SamsungMobileUS and/or @SamsungTweets
I sent a similar tweet earlier, and they are now following me. THEY ARE LISTENING... MAKE YOUR VOICE HEARD!!
I do not use Facebook (wow), BUT, here is a LOT of their information compliments of a post from XDA user AllGamer.
AllGamer said:
List of Facebook Samsung's accounts related to our cause:
Mobile Department
Samsung Mobile
http://www.facebook.com/SamsungMobile#!/SamsungMobile?v=wall
Samsung Mobile Canada
http://www.facebook.com/SamsungCanada#!/samsungmobilecanada?v=wall
Samsung Mobile España
http://www.facebook.com/pages/Samsu...ges/Samsung-Mobile-Espana/108610811866?v=wall
Samsung Mobile Global
http://www.facebook.com/SamsungMobileGlobal#!/SamsungMobileGlobal?v=wall
Samsung Mobile Romania
http://www.facebook.com/SamsungMobileRomania
Samsung Mobile Singapore
http://www.facebook.com/SamsungMobileSingapore#!/SamsungMobileSingapore?v=wall
Samsung Mobile UK
http://www.facebook.com/SamsungUKmobile#!/SamsungUKmobile?v=wall
another Samsung Mobile ?
http://www.facebook.com/apps/application.php?id=72687635881&v=wall
Country
Canada
http://www.facebook.com/SamsungCanada#!/SamsungCanada?v=wall
Korea
http://www.facebook.com/samsungkorea#!/samsungkorea?v=wall
USA
http://www.facebook.com/SamsungUSA?v=app_264732985926#!/SamsungUSA?v=wall
Models fan base pages?
Samsung Galaxy S
http://www.facebook.com/pages/Samsu...pages/Samsung-Galaxy-S/112079458807762?v=wall
Samsung Galaxy S Romania
http://www.facebook.com/i9000GalaxyS
Samsung Captivate
http://www.facebook.com/pages/Samsu...ages/Samsung-Captivate/114820871900462?v=wall
Samsung Epic ?
http://www.facebook.com/SamsungEpic#!/SamsungEpic?v=wall
Samsung Galaxy S Vibrant ?
http://www.facebook.com/pages/Samsu...msung-Galaxy-S-Vibrant/129061660469467?v=wall
Unknowns
Engineering ?
http://www.facebook.com/pages/Samsung-Engineering/105652329467423?v=desc
Service ?
http://www.facebook.com/SamsungService#!/SamsungService?v=wall
Samsung ?
http://www.facebook.com/pages/Samsung/25448656869#!/pages/Samsung/25448656869?v=wall
Samsung Apps ?
http://www.facebook.com/SamsungApps?filter=2#!/SamsungApps?v=wall
If anyone can confirm which ones are official and which ones are fan based, it'll be greatly appreciated.
The ones in the Mobile Department and Country specific are definitely legit, anything else are most likely fan based sites.
- NEW full list of legit Samsung Twitter accounts -
http://twitter.com/Samsung/lists
Click to expand...
Click to collapse
Haha. Did you see they just said they plan on selling 60 million handsets in 2011? I had to tweet back to them myself on that one. I said good luck since about 50% of power users won't ever buy another samsung after the failures with the Galaxy S.
Thanks for the crosspost from the vibrant forum, I wouldn't have seen it otherwise, so I hope the mods don't remove it.
I set up a twitter account just to complain to Samsung. They should be embarrassed over this. They and Sprint should fire all their devs and hire the folks here. It's ridiculous what is accomplished here by the developers working without full resources or a paycheck compared to what Samsung gets accomplished. It's amateur hour over there.
Tweeted!!! I'm with this movement all the way. Never again will I buy another Samsung phone.
Done and done. Thanks for getting this movement started, power to the people!
patrickoneal said:
Thanks for the crosspost from the vibrant forum, I wouldn't have seen it otherwise, so I hope the mods don't remove it.
Click to expand...
Click to collapse
Thanks man, I felt bad because I did it and THEN thought to myself, shoot... this breaks an XDA rule. I hope that XDA will have a bit of leniency for this isolated event. That said, I certainly would understand if they did close it... sad but I did break a rule.
Our developers need their source!
I also want to add GalaxySSupport to complain to on twitter. It is the support twitter feed for all of the US Galaxy S variants.
Sent from my Shoe.... I mean my Samsung Shoe.... I mean my Samsung Epic
I tweeted them my 2 cents. Thanks for this. I hope alot of people actually jump on it. Not that it's likely to do anything. Still worth a try though!
That being said, it's pretty sad, because the epic has tons of promise. Oh well.
This will work out about as well as internet petitions.
(hint: It accomplishes nothing.. Ever)
done!.........10ch
Done!
(10 characters)
styckx said:
This will work out about as well as internet petitions.
(hint: It accomplishes nothing.. Ever)
Click to expand...
Click to collapse
Don't be so sure of that. A smaller website maybe, but one like xda that reaches so many people, its possible to scare them enough to believe we can effect their sales. Its energy better spent than posting over and over speculating about froyo so it also serves a two fold purpose. Overall I'm behind this.
Sent from my SPH-D700 using Tapatalk
Done as well.
Man, i hope that rumor isn't true..
Did my part. I hope Samsung listens. They make great phones but need to step away from using an open source platform to maximize how much money they coul make by leaving their existing phone users to die.
I agree with everyone that says the hardware is great, but I just can't stand the fact that Samsung is so slow to update to froyo even after all the complaints. There isn't any sort of support for this phone. Also, the fact they can't promise 2.3 (Gingerbread), as LG has done on the Optimus, even though they were able to put 2.3 on a Nexus S which basically has the same hardware is ridiculous.
You can tell me that I should just root and stop whining but that doesn't solve the problem. It's the principle. I feel like people are just sitting back and saying that the corporations will do what they want to do, which is to look only at short term profits (based on the article on AndroidSpin). If we can affect their bottom line through bad reviews of their products and petitions such as this one I'm sure they'll listen.
Also, if we just sit back and do nothing they'll just do it again and again. The reason for the "whining" is not for the sake of just whining, I just personally want to have the best android platform we can get.
In addition, isn't it just easier for everyone (rooted and not rooted) if we got the upgrade from Samsung directly? So why not try to make our lives easier.
That's why I'm all for this. Just my two cents.
Also, I would suggest people write poor reviews on places like CNET where less "techy" people might read reviews on cellphones before making purchases.
dont think this is going to work because with twitter they haev the same canned response everytime its mentioned , someone needs to reach the higher ups like super management somehow. let them know how unhappy everyone is
Whuts do we need to post on Samsung site? I honestly post sumthing to them daily about dropping the ball on froyo n galaxy
They responded to me w the bull ish Re they sent to everybody about froyo due to the complexity whutever lol
Sent from my SPH-D700 using XDA App
Done and done.
I wish HTC had invented the super amoled and bought intrinsity instead of samsung. After hearing about all these "new" galaxys s phones being released I can only hope that if and when the froyo source is released it will give devs the code they need for porting 2.3 and beyond. I hope people realize they shouldn't buy these phones and the new galaxy s sales plummet to hell.
I don't use twitter, so I can't post but I do hope this movement is successful in getting samsung to wake up.
I just posted a "tip" link to the Vibrant article on Engadget. The whole Galaxy S Froyo update has been a running joke there, so hopefully they will pick up on this latest news.
So Koush on twitter just announced he is returning his xoom.
which ****en sucks, i hope he is kind enough to give us RM when the sdcard is supported.
and also reports all over the net today say the motorola will stop production on xooms in June...OF THIS YEAR
this all kinda sucks in the eyes of consumers (me + you) for software developers and even accessories. I dont know, maybe im kinda freaking but, it looks as though the motorola xoom is the nexus one of android tablets....i just hope it stays that way in the dev world.
Today seems to be a dark day for the Xoom community as well. All these bad news about the end of production, people canceling Xoom orders for the new G-Tab, now Koush leaving. But life goes on and I love my Xoom! After all, the Xoom is just the vessel for Honeycomb, isn't it? And as long as the bee lives we'll be supported by great developers
Hey Honestly,
Koush is a cool guy and he holds a ton of weight in the android community and I personally respect him and his talent, that being said I could give 2 ****s about what he or anyone else buys, never buys, or returns, and so should everyone else.
Personally the Xoom does what I need it to, and I like it. Some people will feel the same way about the Ipad 2, some people feel the same way about the galaxy tab, and some people feel the same way about Cheese. Out of all of us whos right? Every single one
If you like the Xoom be happy with it, if not return it. Simple as that. My only request is you dont post on here about how awsome your new device is because honestly you can go post that in the forum of the new device and it will not make people angry or sound like your gloating
The Xoom is the Nexus One of the Tab community, because with all of these new devices coming out who knows how much bloat ware or sense or blur or other crap they will have on them. Samsung for one does a totally steller job of providing updates for their devices (thats sarcasm) so I wouldn’t buy anything from them, but again this is my opinion, and someone may totally love their devices and want to catch them all (just like the pokemon) .
As for Motorola, what they’re doing is pretty standard. Think about it they probably have been producing units since Jan possibly even December for a early march release, a 6 month production run in a market where every week a newer shinnier toy comes out I feel is pretty standard.
Thats all just my opinion hope it makes you feel a little better tho And in the great words of Bob Marley, dont worry be happy
dudeimgeorge said:
and also reports all over the net today say the motorola will stop production on xooms in June...OF THIS YEAR
Click to expand...
Click to collapse
Honestly, I doubt this is completely true. It just says that they are stepping down production, and with good reason.
Things like this happen all the time in industry. You build 1 million devices, and then you use your manufacturing capabilities to build other things while you sell down the inventory, then you start pushing out units again once you get to another level.
All this means is that they are selling alot less than they are making, which may or may not change when the wifi version is released.
Squeak22 said:
Honestly, I doubt this is completely true. It just says that they are stepping down production, and with good reason.
Things like this happen all the time in industry. You build 1 million devices, and then you use your manufacturing capabilities to build other things while you sell down the inventory, then you start pushing out units again once you get to another level.
All this means is that they are selling alot less than they are making, which may or may not change when the wifi version is released.
Click to expand...
Click to collapse
Wifi will give a price point that more people can agree with.
I'm anxiously awaiting my Wifi order to ship from Amazon.
Motorola showed us in the past that if they don't make money with their device, they quickly stop to support it.
Knowing the Xoom is running on an early version of Honeycomb, this doesn't look good at all...Makes me want to cancel my preorder actually...
Sent from my Milestone using XDA App
I really don't care what koush buys, he bought and sold the galaxy tab 7" in the same amount of time.
If he really cared about the xda community his bootloader would be open source...if he stops making it someone will step in and make one.
Edit: I know he does open source the code, but I'm unsure if the xoom support is in there.
Sent from my PC36100 using XDA Premium App
I just got my xoom for the GPS maps and the turn by turn directions. It works good for that so Im keeping mine!
This is really one of the major downsides of the Internet. It used to be that somebody could have a knee-jerk reaction to something, but by the time it filtered through editors, producers, etc., and into the print and publication media it had already been toned down and made far more realistic.
Nowadays, somebody misunderstands or misquotes something, and five minutes later it's believed as fact by the majority of the population, which has been conditioned to get information in tiny little chunks without any appreciation for context.
lifegear said:
Motorola showed us in the past that if they don't make money with their device, they quickly stop to support it.
Knowing the Xoom is running on an early version of Honeycomb, this doesn't look good at all...Makes me want to cancel my preorder actually...
Sent from my Milestone using XDA App
Click to expand...
Click to collapse
Oh please, the OG Droid got an update the other day didn't it? Our xooms are unlocked and unmodified to such a degree that we will be able to create roms from the 3.0 source code without any issue.
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Bauxite said:
I really don't care what koush buys, he bought and sold the galaxy tab 7" in the same amount of time.
If he really cared about the xda community his bootloader would be open source...if he stops making it someone will step in and make one.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
I thought his bootloader was open source? Wasnt that the origional reason it was created as opposed to Amon_RA? Or do I have it backwards?
jvward said:
And in the great words of Bob Marley, dont worry be happy
Click to expand...
Click to collapse
Wasn't that Bobby McFerrin?
funnycreature said:
Wasn't that Bobby McFerrin?
Click to expand...
Click to collapse
Yep it was, its been a long day and I am tired
jvward said:
I thought his bootloader was open source? Wasnt that the origional reason it was created as opposed to Amon_RA? Or do I have it backwards?
Click to expand...
Click to collapse
Whether or not he pushed the code for the xoom is the issue right now.
All I know is Amazon needs to ship it already!
mikejet said:
All I know is Amazon needs to ship it already!
Click to expand...
Click to collapse
This development might put the remaing xooms in high demand. Whatever happens I bet they will sell out FAST!. I am glad I allready have 2 of them in my home!. You know what they say..... a bird in the hand is worth 2 xooms on pre order at Amazon! LOL
i FREAKING LOVE my xoom. I have an ipad that also and I never touch it. Go android!!!
android ftw yo http://www.youtube.com/watch?v=rTUwqxHpXMY
i love my xoom too and im pretty content with it. i sold my ipad, two weeks before the announcement of the ipad 2 (robbed the dude on craigslist)
my main concern at this point, and i think its to a certain degree, paranoia, that the pushing up updates, dev community mods and improvements all together will be few and far between.
after typing that i realize thats nonsense, motorola sliced off at least 1-2months of shipping delays by delaying adobe, the sdcard and the 4g...just to be ahead of the pack.
whether that option was smart in the longrun is a question for the finance people. but as a android geek im good with that, just as long as developers (like koush) still have at it.
Thank god Moto priced the Xoom so high that I(and other sane people) got the ipad 2. At least I know that Apple wont just drop their product like that less than 6 months after release.
Sent from my PC36100 using Tapatalk
The title pretty much says it all. After a few failed interactions with SamsungJohn; by failed I mean asking legitimate questions and receiving no real answers. Being left with the feeling of corporate glad-handing. I am wondering if anyone has received useful information from him.
twolostminds said:
The title pretty much says it all. After a few failed interactions with SamsungJohn; by failed I mean asking legitimate questions and receiving no real answers. Being left with the feeling of corporate glad-handing. I am wondering if anyone has received useful information from him.
Click to expand...
Click to collapse
He did his job which is pr related. He came here to calm the storm that was brewing with xda members attacking the social networks for lack of support which boils down to he did nothing for us. A few brief conversations we had I don't think he knew much about development
Sent from my SPH-D700 using Tapatalk
It's too late for Samsung... they will lose a huge amount of customers in the upcoming months...
Did you see their Q1 results? It's already happening...
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Xerloq said:
Did you see their Q1 results? It's already happening...
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
That's economy not revenge. Us here at xda that care about getting timely updates are a really small % last year they sold the most android phones. They have the same goal this year. I think why they have slipped so far this year is they haven't released any cool phones yet ex... nexus s 4g not only that they still have 3 more quarters.
Sent from my SPH-D700 using XDA App
jbadboy2007 said:
That's economy not revenge. Us here at xda that care about getting timely updates are a really small % last year they sold the most android phones. They have the same goal this year. I think why they have slipped so far this year is they haven't released any cool phones yet ex... nexus s 4g not only that they still have 3 more quarters.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
I agree with badboy on this one, combination of economy and lack of phone releases caused the single quarter drop.
As for my original question, i am trying to be an optimist and am hoping to find at least a few people that SamsungJohn helped.
Probably nobody. The questions they were forcing people to ask were more like, "What is the CEO's favorite pony color?" instead of the meat people were wanting here.
Why is everyone fed up with Samsung? They've given us FroYo and amazing hardware (we were top for quite awhile), only surpassed by dual core processors...
I'm glad with the support I've received and with the devs here no one should be complaining.
All the cool kids are doing it. Besides, if no one slams Samsung every 5 minutes we'd all look pretty stupid standing around holding pitchforks and burning brooms.
Personally I've never had any issue with Samsungs support. Releasing 2.2 within 6 months of release seemed pretty fast to me... and exactly what they said they would do (<6 months into a 24 month expected lifespan IS 'soon'). I have never had any unusual or abnormal deficiencies from the phone in any way.
Samsungs problems aren't with phones right now its the other stuff like LCD tvs. Updates have nothing to do with it even Apple seems to be falling a little(with there giant line of BS) so its probably more economy based
Superbovine said:
All the cool kids are doing it. Besides, if no one slams Samsung every 5 minutes we'd all look pretty stupid standing around holding pitchforks and burning brooms.
Personally I've never had any issue with Samsungs support. Releasing 2.2 within 6 months of release seemed pretty fast to me... and exactly what they said they would do (<6 months into a 24 month expected lifespan IS 'soon'). I have never had any unusual or abnormal deficiencies from the phone in any way.
Click to expand...
Click to collapse
Samsung is only required to support their product for 6 months minimum, which means they didn't even have to release Froyo in the first place. And from my understanding, Samsung isn't the only manufacturer that has problems releasing updates.
Wait. How'd we get so far off topic? I thought we were talking about SamsungJohn, not Samsung.
Superbovine said:
All the cool kids are doing it. Besides, if no one slams Samsung every 5 minutes we'd all look pretty stupid standing around holding pitchforks and burning brooms.
Personally I've never had any issue with Samsungs support. Releasing 2.2 within 6 months of release seemed pretty fast to me... and exactly what they said they would do (<6 months into a 24 month expected lifespan IS 'soon'). I have never had any unusual or abnormal deficiencies from the phone in any way.
Click to expand...
Click to collapse
I'd appreciated not being lumped in as a "basher". I have a legitimate complaint about not receiving feedback and resolution to my issues.
I purchased my phone back in September, in the almost 7 months I have owned this phone some of the issues have been fixed others have been ignored.
I have sent 3 emails since September to Samsung Customer Service and Technical support, none of them were answered. I called Samsung and was promised a call back that never came. SamsungJohn comes around and asks us for a bugs/issues list. He asked me to upload mine to google docs then never addressed any of the issues. He told me he worked directly with R&D yet could provide no information on upcoming bug fixes, could not even answer questions like "is the R&D team aware of or working on xxxx bug?"
I'm not a "basher", I am asking if anyone has received any help from SamsungJohn.
EDIT: twolostminds: both of my posts were directed at overstews comment about everyone being sore, neither were directed at your post, just to be clear.
Well like I said, I personally don't feel they did anything wrong regarding the updates, it is about typical for any product support. I think somebodies HTC got a super fast update and it got everyones panties in a wad.
If anything were to dissuade me from buying another Samsung, it would be the crappy attitude of the owner community online.... but I would really have to actually read the whine threads a bit more carefully before that ever happened.
Let me chime in here for a minute. I'm disappointed in this as well. What upset me was the fact that SamsungJohn was wanting to build an ongoing "partnership" with the people at XDA. To the best of my knowledge he is no longer around and there is no explanation as to whats going on.
I feel your frustration as I was made promises that never happened. I had received a PM from SamsungJohn asking for my contact information. I never expected to actually hear from him but I did. I was basically told that Samsung wants to help foster the development we are doing here and would like to help in any way they could. I'm sure I'm not the only one he contacted as they were reaching out to the developers in general. I was asked not to discuss the contents of the conversation so I won't. I was told that I could express Samsungs desire to make things right. I was told that if I needed anything to let him know and he would do what he could to get us what we needed in order to keep the development moving forward. I was aloud to say that much. He was supposed to contact me again to possibly set something Autism related up. I never heard back from him. I have made a few attempts to contact him and have not received anything in return.
When I spoke with him he seemed like a really nice guy and I think he really did want to help. I don't think any of this is his fault. I think the powers that be just decided to go in a different direction. I don't know anything other than what I heard directly from him. I never got the sense that he was stringing us along and I know for a fact that he was reading my blog.
My opinion is that things for whatever reason just didn't work out. I don't blame him for that it was probably completely out of his control. It would be nice to hear from someone in the "know" as to the status of the situation. I think it could have been handled better and with more transparency but it is was it is. I don't think anyone is to blame least of all SamsungJohn himself. I still hope to hear from him as I would love to partner with Samsung on some Autism related things.
I do believe that he was being straight up with us and at the end of the day things were out of his control and he has a job to do.
Hope this helps.
jbadboy2007 said:
That's economy not revenge. Us here at xda that care about getting timely updates are a really small % last year they sold the most android phones. They have the same goal this year. I think why they have slipped so far this year is they haven't released any cool phones yet ex... nexus s 4g not only that they still have 3 more quarters.
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I disagree. The economy, overall, is up from this time last year. But Samsung's profits are down 4% QOQ and 42% YOY. Apple is up, Motorola up, HTC up... Tech everywhere is up.
Xerloq said:
Did you see their Q1 results? It's already happening...
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jbadboy2007 said:
That's economy not revenge. Us here at xda that care about getting timely updates are a really small % last year they sold the most android phones. They have the same goal this year. I think why they have slipped so far this year is they haven't released any cool phones yet ex... nexus s 4g not only that they still have 3 more quarters.
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im with zerloq on this one. did anyone see htc's q1 profit? they tripled it from the previous. you cant blame the economy for sammy but htc have record profits.
http://htcpedia.com/news/htc-triples-q1-profits.html
Hey John, if you read this just tell Samsung not to lock down their software and I'm sure you'll have a lot of repeat customers. You can also throw in that their devs aren't worth a damn and may want to consider outsourcing some of their work to a lot of the guys on these boards.
Personally I am not only disappointed and frustrated with both SamsungJohn and Samsung, but I feel used. He asked us as a community to help by creating list of issues and concerns. Many of us created very well thought out, detailed lists that included tremendous amounts of information including methods of recreating the issues. In exchange for our help they made vague promises of helping our community. SamsungJohn & Samsung took our hard work and information and promptly ignored us. I feel used.
well... at least you know now. I didnt really know what to think of it, but was hopeful. Oh well... corporations arent human... never will be.
For those not familiar - #NeverAgain Round 1 - May have brought you Froyo.
I was about to press "Submit New Thread" on the Official #NeverAgain Round 2 thread... but consulted those I consider wiser than me and was told to hold off.
At this point, I think I need to know how the community feels.
The reasons I felt strongly for now being a good time:
GB patches security holes (big for me), I want GB Source (CM7 w/ GPS) and I think Samsung would be hurting/listening if we REALLY DID NOT BUY THE TAB 10.1.
So, If #NeverAgain would work, it would take a COMMUNITY (BIG TIME) EFFORT, and it would take NOT buying the Tab 10.1. And telling people not to buy it. That was the whole intent before, we vowed to not buy their products based on lack of support.
A BIG reason to hold off on NeverAgain....
it honestly may not be Samsung to blame. WTF is going on with T-Mobile? Is the merger to blame?
This movement honesty may be better suited against/in addition towards T-Mobile.
It's in your hands.. you decide how we should handle it.
I just ask that you be respectful, think about it, and do not troll.
DO NOT JUST SAY YES WITHOUT CONSIDERING THE FUTURE.
EDIT: I posted the below comment after reading some posts...
Also.... I have thick skin. You are not going to hurt my feelings. I assure you, my only intention is to try and help this community.
Some thoughts from reading the comments:
Again, I'm not saying it's right, but it could help.
I felt like we should address it as a community, so the majority is on board. A movement doesn't work if it's not supported. By addressing it, having rational thought, we all win and are better off for it.
Sounds like the majority agree it's not right, or the right time. Good. Now the community needs to decide, what is next?
Wait? Question T Mobile? Assume we're the red headed step child of the Galaxy variants?
If not this... What?
s15274n said:
I was about to press "Submit New Thread" on the Official #NeverAgain Round 2 thread... but consulted those I consider wiser than me and was told to hold off.
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...Larry King?
^ not a thread for jokes.
Certain developers
I'm not sure I see what the Tab has to do with this? Honestly, they're pumping out so many new devices at this point I have trouble believing that they'd even care. I mean how many Vibrant owners are even left, I wonder.
Personally, I've already decided against another Samsung device since the first, and original fiasco. Not to mention the whole GPS thing. It's just not OK with me that I purchased a defective product and neither T-Mobile or Samsung seems to care. In fact it was like pulling teeth just getting a replacement device when something completely unrelated went wrong. This, of course, is T-Mobile's fault, but nevertheless it's BS. At this point T-Mobile will be lucky if I stay with them, especially with the Death Star lurking to buy them out. Ugh. I left ATT for greener pastures, dammit.
So, anyway, my point is I'm still riding the original NeverAgain train. Do whatever, I'm down to ***** and complain some more.
This should be a #NeverAgainTMobile thread. There are a bunch of leaks for other devices on other carriers and internationally, the SGS has GB in many countries.
Id hold off a bit to #NeverAgain Samsung. They gave devs some SGS2's and used open source drivers, etc.
They aren't the problem. Carriers are the problem.
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Def agreeing with this, #NeverAgain round two. I recently switched away from my Vibrant because of the lack of updates and support from Samsung. Its almost like we have to file a class action in order to get an update.
To top things off, they are continuing their "forced upgrade" mentality by releasing 2.3 for the SGS4G but nothing for the Vibrant, even though there is very little difference between them (its slightly different but minor).
Even worse, they think that because they gave ONE CM developer a SGSII that they have made up for all the mistakes they have made w/ previous devices, and publicized it like it was the second coming. What about the hundreds of developers that were working on SGS devices before the CM team wanted anything to do with Galaxy S devices (TeamHacksung needed to make an entirely seperate git for their port of CM).
Personally, I am done with Samsung, but I have a bunch of friends and family that are using Samsung Android devices that shouldn't get left behind
So.... #NeverAgain
richiehd said:
This should be a #NeverAgainTMobile thread. There are a bunch of leaks for other devices on other carriers and internationally, the SGS has GB in many countries.
Id hold off a bit to #NeverAgain Samsung. They gave devs some SGS2's and used open source drivers, etc.
They aren't the problem. Carriers are the problem.
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They gave ONE developer a SGSII, and ignored everyone else. Also, a leak is not a official update, and doesnt make it to the majority of users. They need to officially update via KIES or an OTA. Lastly, TMobile just updated the SGS4G to 2.3.3, so the issue is still almost entirely Samsung's IMO. None of the US variants have an official release, and considering the phone is not even a year old, thats pathetic.
We haven't gotten ANYTHING from TMO or Samsung.
"but we got GPS" that leak was for Vibrant4G we're just lucky it worked for us.
Definitely. [insert french accent here] We're the resistance!
I think something needs to be said. EVERY other SGS device has Gingerbread except us. WHY? I think we deserve to know why we aren't being supported. Whether it's because of the merger or something else entirely.
Well I'll get flack for this, but I say no!
I mean, they gave in for Froyo, but lets face it. When we buy our Phones, don't go into the sell for what they might do or get.. but for what they can do at the time of sell...
the other reason, Samsung has shown support to the Dev's in recent events & starting another campaign to me is like spitting in there eye.. You also have to remember TMO Dropped the Vibrant for the Vibrant 4G, so any support / updates are carrier dependent but samsung might update it... who knows....
Just my 2 cents & not worth much, just give them a bit more time.
~Eugene
This is exactly what I mean.
eugene373 said:
Well I'll get flack for this, but I say no!
I mean, they gave in for Froyo, but lets face it. When we buy our Phones, don't go into the sell for what they might do or get.. but for what they can do at the time of sell...
the other reason, Samsung has shown support to the Dev's in recent events & starting another campaign to me is like spitting in there eye.. You also have to remember TMO Dropped the Vibrant for the Vibrant 4G
Just my 2 cents & not worth much, just give them a bit more time.
~Eugene
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eugene373 said:
You also have to remember TMO Dropped the Vibrant for the Vibrant 4G, so any support / updates are carrier dependent but samsung might update it... who knows....
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I think they still sell the vibrant. regardless I see no harm from giving then some pressure. why not try to squeeze at least one more update out of them?
Im with CallipH but im also with Eugene, its kind of weird that they started on updates for every other device except the Vibrant, but maybe their doing there work in order. Like i think the Epic 4G was the first phone to see a leak, now the Captivate, most likely it'll be the Fascinate next then us Last. I see it as "Better Late Than Never". It'd be cool if it was early like with FROYO but we just have to hope we get it and if we don't get GINGERBREAD the obvious reason is the Galaxy S 4G. Thats the only possible and reasonable reason. But all we can do is wait and see. Patience is the Key.
Whitehawkx said:
I think something needs to be said. EVERY other SGS device has Gingerbread except us. WHY? I think we deserve to know why we aren't being supported. Whether it's because of the merger or something else entirely.
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Couldn't agree more.
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The leaks were not leaked by Samsung for you. They were leaked by Samfirware.com. They are NOT meant for public release. I don't know why everyone is saying other phones have Gingerbread... because they don't. Only the I9000 has Gingerbread.
I do not think Never again is the right format, Maybe a better format is "We are the loyal and you want to keep us that way heralding Samsung as the Phone of Phones"
I think this may be a better tact and if they do not respond Then go the #neveragain......attack..........
my 2 cents........
birgertime said:
The leaks were not leaked by Samsung for you. They were leaked by Samfirware.com. They are NOT meant for public release. I don't know why everyone is saying other phones have Gingerbread... because they don't. Only the I9000 has Gingerbread.
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Yeah i knew before they even released the Galaxy S 4G leak what was going down. I didn't know that there was no builds yet for the Vibrant. But its weird that no one has started building Gingy for the Vibe yet, I think a lot of people know that these aren't official or even released by Samsung but by Samfirmware, I suppose their suspicious of why the Vibrant don't even have a build yet when we were the first to see FROYO. Or was it the Captivate? I don't remember but we were 1st or 2nd.
I think the real problem with #NeverAgain is that Samsung makes some really great devices. The Tab 10.1 and the SGS II are the best tablet and phone, respectively. Saying that I won't buy them when they blow the competition out of the water is tough.
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birgertime said:
The leaks were not leaked by Samsung for you. They were leaked by Samfirware.com. They are NOT meant for public release. I don't know why everyone is saying other phones have Gingerbread... because they don't. Only the I9000 has Gingerbread.
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Great point, but would they start development to abandon it half way? They will at least get it at some point, where as we have no evidence that they've even started for us. I'm all in for neveragain.
vinnydakid said:
I think the real problem with #NeverAgain is that Samsung makes some really great devices. The Tab 10.1 and the SGS II are the best tablet and phone, respectively. Saying that I won't buy them when they blow the competition out of the water is tough.
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Principles. You need them.
I was thinking the same thing with the neveragain round 2, I say just wait a little bit longer, maybe till the beginning of next month and then do it, there is nothing to lose, they need to put pressure on t-mobile since I'm sure its all t-mobile's fault due to all these new phones coming out.
but instead of ssaying we won't buy a galaxy tab 10.1 just say anything samsung branded