so my HD2 is bricked flashed a wrong rom with no response what so ever, cant even get it to boot loader, sent it back to HTC for repair, the phone has no physical or water damage, does anyone here have any experience with them? how did it end up? did it cost you anything?
thx for the advice in advance
I have no personal experience, but i can tell you from 8 months reading here that loads of people who flashed the wrong radio (its the radio that does the damage) have exchanged them, though most of those reports were people returning it to T Mo, not HTC. The phoen wont power on, so they cant see hspl.
I am not located in the states, thats why I have no warranty with TMO and have to go through HTC
HTC is easy to deal with
I had a similar experience as you but I flashed a ROM with no issues then was trying different Android builds and when I found one that seemed stable. I made the mistake of going to bed and putting the phone on charge while in Android. Long story short I woke up the next morning to a dead phone. Master rest would make it vibrate for a second then nothing else. After a few tries It got to the point that it would do nothing at all. I called HTC told them the problem and they told me to ship them the phone at my expense. 7 calendar days later they sent me a new phone with no charge to me. Hope this helps and good luck.
Related
So last Friday I was attempting to install Galaxy S status bar on my N1, but in the process of trying to do too much I Bricked my phone. Mind you, Im not a complete noob to the process. I've rooted mytouch, G1, and even tinkered with my Shadow, so I'm pretty familiar with the processes, but this time I finally F'd up and I knew it. Phone just flashed orange and green light top right corner. Did my research and saw other posts w/similar problems but all battery related, but I still tried their solutions to no avail. The only thing to do other than to use it as paper weight was to try my warranty, which all of us know is void after unlocking. So I Called HTC warranty hotline and explained my problem without telling them of the custom rom I installed and they gave me two options; replace w/refurb or fix mine, mine is engraved so replacement out of question. So they emailed me a overnight shipping label, I sent it to them on Monday, they received it on Tuesday, Fixed it on Thursday, and I got it back on Friday, good as new. So basically to all who dare to root and mod your phones and Brick it in the process. Try your warranty. Worse they can say is no. In my case they fixed it.
They fixed mine as well and even re-locked the bootloader. Mind you, I ended up rooting it again as soon as I got it back. HTC rocks!
Sent from my Nexus One using Tapatalk
Now that's service I'm impressed. Frankly I'm impressed with Android and the community. Google knows exactly what people are doing and they go just a step shy of condoning it and now to hear the HTC does this sort of thing knowing fully well that there's a 99% chance it's bricked cause someone was nerding out it
Having come over from a 3GS just about a month ago I am really impressed with Android. The only thing now is a solid hardware platform. I love my Nexus One but there are things HTC could have done better, mainly screen related, and Motorola is etched in my brain as making the most annoying phones in history. But aside from that, I think it's Android for life for me
Are you sure your bricking related to flashing a themed bar?
I thought that bricking your phone was only possible through some low-level processes such as flashing a radio.
Either way, glad they fixed your problems.
Yea. Pretty sure I bricked it. Trying to flash the Galaxy status bar didn't brick it, but the series of mis-steps that followed did. But I got it back, re-unlocked it and happy as can be. Thanx HTC.
Hi, did HTC ask you for an reeipt or proof of warranty? I am asking cause i purchased my nexus from ebay(no receipt or warranty whatsoever) and i've read in other threads that HTC did not ask for these papers considering that the phone is less than 1 yr old.
thanks.
makes me wonder why anyone would want to root without unlocking the bootloader
deeren said:
Hi, did HTC ask you for an reeipt or proof of warranty? I am asking cause i purchased my nexus from ebay(no receipt or warranty whatsoever) and i've read in other threads that HTC did not ask for these papers considering that the phone is less than 1 yr old.
thanks.
Click to expand...
Click to collapse
Nope. I bought mine off ebay as well and I even said that on the phone but the lady from HTC said that was fine. They fixed my phone no problem
I am going to attempt a replacement on mine. Except I have the unfortunate issue of the void sticker missing from the screw on the back. I'm going to send it in anyway, since I have a dust under the screen issue. Perhaps they will be nice and replace it anyway. If not, well I guess it will cost me $28 to get it back. Or maybe not that much to have them fix it..
Hello fellow XDA users,
I've had my HD2 since March of 2010 and have tinkered with Android and WP7 since the summer, but not until lat winter has my phone started to constantly overheat.
It's lessened over the past month (possibly because I've been using Android on NAND) but anytime I use my phone for an extended period of time, whether for web browsing, flipping through the gallery, or anything having to do with applications, my phone freezes up, prompting a battery pull.
When this happens constantly my phone overheats and never gets past boot up.
Sometimes leaving my phone in a cold place before booting helps, but it ends up overheating one way or another.
Do other HD2 tinkerers have the same problem or is my HD2 faulty is some way?
I had EXACTLY the same problem....
Rang up HTC, they sent collector out, checked it out and replaced the board with a brand new one
IIRR, it was diagnosed as 'Mainboard current leakage'
I was very greatful for the new board obviously, but as i'd previously payed my original provider (T-Mo UK) for the unlock, the new phone came back LOCKED and i had to go through some real grief to get HTC to provide me with the new unlock code for the new board, even though i had all documentation they asked for, they were very reluctant
It was only the fact that when i made the initial call to HTC and they arranged collection, i mentioned it was unlocked and told them to make a note of it, and i expected an unlocked one back, in the event of a replaced motherboard !!!
Hope this helps
PS: REMEMBER to get it back to it's original factory state (ROM/bootloader/SPL) before sending it back of course !!!
EDIT: I tried allsorts of different ROMs/bootloaders in the hope that one would be fine but to no avail
MY ORIGINAL THREAD IS here
Thank you very much for your reply!
I'm located in the states so I'm contemplating contacting T-mobile about the issue to see if they can simply send me a refurbished model (I'm sure they're stocked full of em).
I'm sure my family's legacy with them (9 years now) so hopefully they won't make too much of a fuss.
My only concern is whether they'll charge me if I don't restore my phone's SPL and bootloader.
Thatdudeyousaw said:
My only concern is whether they'll charge me if I don't restore my phone's SPL and bootloader.
Click to expand...
Click to collapse
I've never chanced it, but it'll void any existent warranty you have for sure, and more than likely a "note" on their system against your name for future dealings ?!?!
Best not take any chances mate It's easy enough to do (from cold of course)
I called Tmobile about the problem and they're sending in a new model. Until then I'll be restoring my phone and hopefully not worry about my phone overheating anymore! Thanks mate!
Thatdudeyousaw said:
I called Tmobile about the problem and they're sending in a new model. Until then I'll be restoring my phone and hopefully not worry about my phone overheating anymore! Thanks mate!
Click to expand...
Click to collapse
Cool, you're welcome!
CompuNerd© said:
Cool, you're welcome!
Click to expand...
Click to collapse
hello compunerd, its me Manny.
how ya doing pal?
My Tmobile G2, which I bought couple of 4-5 months back, is almost Dead. (Displays couple of white stripes on black screen once powered).
My contract with Tmobile is cancelled/broken so they are unable to access my account and wanted me to contact HTC. I did so and HTC agreed to repair the phone under the condition that there is no unauthorized software installed on it. My G2 is rooted and has CM7 on it. I dont have any way to flash it back to stock without the display working. Rooting or Custom ROM has nothing to do with this issue but HTC is not going to agree. If I send it and dont get repaired due to out-of-warranty violation, I would have to bear shipping charges/ HTC technician anaylsis charges etc and still end up with a dead phone.
What should I do now?
(...I wish I had not rooted my phone and put CM7)
I beleive this is the guide you need http://forum.xda-developers.com/showthread.php?t=835971
Sent from my AWESOME DZ
How do unroot without my display working?
Oops didn't read correctly, must be time for bed. I remember I had a peice of software ocne that mirrored my phones on my pc and I was able to control all the functions with out looking at or touching the phone, but I can't for the life of think of its name.
The only other way that springs to mind is to get someone to talk you through what buttons to press, can't imagine that would be very easy though.
Actually it might not be that hard, because you only have to use CWM and the bootloader, the guide says to use rom manager but its not really needed and navigating through cwm with no display wouldn't be to difficult with someone guiding you. If no one else offers to help I'm happy to try but it wouldn't until at least 7pm GMT tomorrow.
Sent from my AWESOME DZ
Hey there i sent my phone to repair i have just got it back from M blue HTC repairs.
my problem is they say the usb wont sync to comp but it charges now apparently i need a new mobo for the phone which would cost like to buy a new one probs...
anyway at 1st i tried sending it back to htc because they say it has a 24 month warranty.
i got it back and they say its not under warranty cos of water damage!!!!!!!!!
now would that affect the usb port goosing up????:S iv never had it near water i take real care of it!.
So anyway i had to get rid of hspl and install a stock winmo rom, just because i thought they would say iv messed with the software to install android, something that s not in there terms of conditions..... so now im stuck with a phone i have a ******* win mo stock ROM no hspl no magldr and cwm and no android!!!!!!!!!.
is there any way i can install hspl from sd card?????? to install magldr and cwm to revive android back!!!! might aswell be useless using winmo 6.5 sheesh!
Thankyou
Robertojimbobcrofto.
Water Damage?!
I had exactly the same problem, as have many, many others.
Sent my HD2 in to get the USB port fixed; came back 4 days later, untouched, with a note saying there had been 'water ingress' resulting in 'warranty void'! No charge this time - we have photos to prove it.
I spent a lot of time chasing HTC for answers (it wasn't until my fourth or fifth call that they suddenly remembered; 'actually, we DO have a complaints department, it's just not many people know about it'???!!!).
Why were they now saying my phone was 'damaged'? The phone is fine apart from the USB port. Must have gone through at least 6 people and TOO many different stories, but HTC really dug their heels in.
In my opinion, HTC realise they have a problem with some, if not all, HD2 handsets. Too many people have EXACTLY the same problem! IT IS NOT COINCIDENCE - search the forums; google the problem it is a flaw that WE have to pay for.
Has left a very bitter taste in my mouth.
robertojimbobcrofto said:
is there any way i can install hspl from sd card??????
Click to expand...
Click to collapse
At a feather to an insertion official ROM it will be restored HSPL and it will be killed magldir.
It can be executed with SD-card
Before an insertion I recommend to format SD-card.
ps. If I have correctly understood that you go to make.
I would call back up and speak to them again. i couldnt tell you how many times i've talked 2 one person & they told me "oh well im sorry but we we cant do anything 4 you" then i hang up & call right back & get the responce i like. saved me $480 on my credit card once...anyway off subject sorry. lol.
if the water damage stickers are not red/pink then i would ask for a supervisor 2 talk about how they came up with the idea of it being water damaged & adamantly insist that it has never seen the likes of water & the markers are not pink or red.
i've also heard of ppl who bring they're phones in the bathroom while they take a hot shower & the slight condensation/steam causes a false possitive for water damage.
Hi guys!
Just wanted to share my pain, hope you won´t mind...
This is what happened:
Yesterday I came home from work, pulled my S3 out of my pocket and saw it was turned off. I tried to turn it on, but no luck. The phone was dead! Tried pulling the battery out, leaving it alone for more than 10 mins... tried to boot it into recovery - nothing. Tried the download mode - no signs of life at all. It was just a shiny brick! Putting it on charger didn´t help. No reaction, no led flashing, NOTHING! And just half an hour before everything was fine.
I was running the latest official AOKP build the last couple of days, so I really don´t believe that the software has something to do with it since I didn´t flash anything yesterday. The other question is now if the Samsung guys will notice that the phone wasn´t running stock software and that the warranty is actually void... I hope they won´t! But if they too won´t be able to turn it on, I guess they won´t!
I took the phone to the Samsung service center this morning and didn´t receive any feedback yet. As soon as I know something I´ll share it.
Did anyone happen something similar to this?
awww sorry to hear that , i am sure its covered in warranty
I don't understand the warranty thing, if the phone is dead and not due to you installing a Rom or kernel or modding it then can't really see any reason to refuse fixing or replacing it.
If however it was because of the reason that you did install things then I can see how the warranty is void.
Hope you get it seen to
Sent from my GT-I9300 using xda app-developers app
In 2013, rooting won't be illegal. Too bad it happened to your device, that is just bad luck.
Sent from my SPH-D710 using xda app-developers app
i don't know where you live but i'm pretty sure rooting is not illegal anywhere it just voids your warranty. removing the simlock is an entirely different story
Has happened to me too, 1 week after purchase (got stuck on the Samsung Galaxy SIII on boot). Got mine replaced right there and then but i'm left wondering about the quality of the phone. I get it that there are always problems with every product but i see so many people reporting the same lately i start thinking it may be chronic. Some component failing or some batch where something went wrong..
Sorry to hear that, they are an absolute pain in the ass with warranty in my country. They didn't even want to replace mine because the dude was claiming the back of my phone was slightly scratched (i wasn't, even) and they are quite anal about modded phones but, wish you the best of lucks!
Jcossack88 said:
In 2013, rooting won't be illegal. Too bad it happened to your device, that is just bad luck.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Could you please be a little bit more precise? Is this a rumor or a new law to get passed?
exaclty the same happened to me. just in the middle of the day i realized that my sg3 was off. tried to turn it on but it didnt react. later at home i tried to charge but had the same bad result.
my biggest problem was, that it was rooted and running on a custom firmware since they tell you at every point, that you lose your warranty doing that...
after several hours of trying / searching and reading i became sure, that it would be an hardware fault and sent it to a local cellphone-support center.
they needed about 2 weeks to find out the problem, order a new main board, fix it and luckily didnt care about my custom firmware. they even updated it to the latest offical 4.1!
2 day ago i got it back and became happy - in this 2 weeks i realized how much i depend on this little thing
soo... i feel with you on this and good luck!
ch0ka said:
Could you please be a little bit more precise? Is this a rumor or a new law to get passed?
Click to expand...
Click to collapse
It is for the US, YMMV. Droid Life Article/
budx said:
exaclty the same happened to me. just in the middle of the day i realized that my sg3 was off. tried to turn it on but it didnt react. later at home i tried to charge but had the same bad result.
my biggest problem was, that it was rooted and running on a custom firmware since they tell you at every point, that you lose your warranty doing that...
after several hours of trying / searching and reading i became sure, that it would be an hardware fault and sent it to a local cellphone-support center.
they needed about 2 weeks to find out the problem, order a new main board, fix it and luckily didnt care about my custom firmware. they even updated it to the latest offical 4.1!
2 day ago i got it back and became happy - in this 2 weeks i realized how much i depend on this little thing
soo... i feel with you on this and good luck!
Click to expand...
Click to collapse
Thanks!
This is actually what I´m thinking... that the motherboard died... I just hope that tomorrow or on wednesday, I will at least get informed what is wrong with it... Don´t even dare to think how long it will take to have it again... And yes... I depend on it too!!! Maybe even too much!!! LOL
spotlight79 said:
Hi guys!
Just wanted to share my pain, hope you won´t mind...
This is what happened:
Yesterday I came home from work, pulled my S3 out of my pocket and saw it was turned off. I tried to turn it on, but no luck. The phone was dead! Tried pulling the battery out, leaving it alone for more than 10 mins... tried to boot it into recovery - nothing. Tried the download mode - no signs of life at all. It was just a shiny brick! Putting it on charger didn´t help. No reaction, no led flashing, NOTHING! And just half an hour before everything was fine.
I was running the latest official AOKP build the last couple of days, so I really don´t believe that the software has something to do with it since I didn´t flash anything yesterday. The other question is now if the Samsung guys will notice that the phone wasn´t running stock software and that the warranty is actually void... I hope they won´t! But if they too won´t be able to turn it on, I guess they won´t!
I took the phone to the Samsung service center this morning and didn´t receive any feedback yet. As soon as I know something I´ll share it.
Did anyone happen something similar to this?
Click to expand...
Click to collapse
Stop flashing whatever roms you don't know ,or u will suffer a sever consequence "i'm talking about hard brick" .READ FORUMS AND TUTORIALS
Mine completely died just about 2 weeks ago, stock rom but rooted. Dropped it off at a service centre and got it back today with a shiny new motherboard (and JB)... As long as it's properly dead, they can't tell what's on it as the only way to revive it is to change the innards.
Sent from my GT-I9300 using xda premium
nhariamine said:
Stop flashing whatever roms you don't know ,or u will suffer a sever consequence "i'm talking about hard brick" .READ FORUMS AND TUTORIALS
Click to expand...
Click to collapse
Dude, I´m not a noob, what happened has nothing to do with software.
I entirely accept that this is a generalism and as such is bound to attract a hoard of punters contradicting it, but in many years on these boards I can recall few if any instances where repairs have been refused due to the installation of non-standard ROMs. It is sensible for manufacturers to discourage the practice - XDA-Developers is plagued with ill-informed noobs charging off to do things beyond their technical capabilities without doing adequate research - but I suspect a refusal to play the game would be counterproductive.
That said, I would always be inclined to revert back to a stock ROM and clean up a bit if I had the option before doing a return for repair.
its the same thing that happened to my phone running cm10 about 2 days ago.
sent my phone in for repairs to samsung. they probably won't be able to find out it was modified. probably needs to change hardware to even boot the phone up.
disappointing experience. :/
by any means, did you played with the clock levels?
oc/uc?
Jcossack88 said:
In 2013, rooting won't be illegal. Too bad it happened to your device, that is just bad luck.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
It's not illegal. You won't go to prison or even get sued (Android is not Apple). It just void your warranty.
Sent from my GT-I9300 using xda premium
just got back my phone.
They fixed it even though I rooted & had custom rom installed.
Guess they couldn't tell as the phone couldn't even start up. hahah.
Now restoring the latest nandroid I had.
Nice to here that pal, hope this will not happen to anyone in future... this is my 2nd GS 3 (first broken due to Barca loss vs Madrid in August) and never had hardware problems.
So... here I am again...
Got my phone back yesterday. And it was the motherboard so they replaced it.
Man was I happy to have my phone back! But... my hapiness didn't last long.
When I came home I had to discover that now the gyroscope is not working. No autorotate whatsoever, no games that require the accelerometer...
Means they just replaced the mother board, flashed the latest firmware but didn't bother to test the device.
So tomorrow I'm going back to the service center and I'm going to yell my soul out at whoever responsible...
Unbelievable!
(screen rotation is checked, I tried calibrating the gyro, pulling out the battery, etc...)
This is such a disappointing experience... I'll think twice before buying a Samsung phone again...