I was told from a Sprint store that I should port my number when I purchase the phone instead of getting a new number and then porting it at a later time otherwise it can have issues with 4G connectivity. Is this true? Thanks.
If possible, call your current phone provider and tell them that you will be requesting to port your number when you activate your Sprint.
Last time I had sprint, i ported my number after activating a new number and it was a TRAINWRECK aka constant phonecalls to Customer Service, the ****ty automated machines and being put on hold for half and hour at a time.
This was also during the time period where the systems were down every day and they weren't able to port my number for almost a week.
I don't think porting your number would affect the usability of 4G/3G data, but doing it while opening the line will (hopefully) save you some headache.
Vince, I would recommend NOT calling, only because I've seen some people *try* to do what Neon mentioned, and the idiot reps on the other end of the phone canceled the account on them, losing the number.
Honestly, if you bring your bill and account number with you when you pick up the phone, porting in Sprint's system is easy. Toddler level easy. I've never had an issue with a port, other than when someone gave me the wrong account number.
As for getting a temp number and porting later? It's possible, but remember that you WILL need to wipe your phone to get it working "correctly". 9 times out of 10, a simple reprogramming of the phone won't solve all your issues. I personally recommend porting at the time of sale, to avoid any issues.
I was planning to activate the Epic on a new line to see if I like it, then if all goes well, get my old Sprint number moved over to the Epic. I have a BB Curve right now, with a sweet legacy plan. In case things don't go well with the Epic, I don't want to lose that plan. While it sounds like that could be difficult, I don't see a better way.
Any suggestions?
samsterman said:
I was planning to activate the Epic on a new line to see if I like it, then if all goes well, get my old Sprint number moved over to the Epic. I have a BB Curve right now, with a sweet legacy plan. In case things don't go well with the Epic, I don't want to lose that plan. While it sounds like that could be difficult, I don't see a better way.
Any suggestions?
Click to expand...
Click to collapse
Yes, but you would have to return the Epic opened on the new line and upgrade the line you actually want the Epic on
Related
Title says it all...
Verizon's rates are getting outrageous. I pay $170+ per month for unlimited everything (calling, messaging, and data) and that does not include all the extras like music, tv, and gps like Sprint does. Sprint has much better rates to offer. They can save me over $50 a month, and that certainly adds up.
What's involved in flashing my XV6800 to work on the Sprint network?
(I apologize if this has already been covered, I searched and didn't find it. Point me to the thread if it has been covered)
-Randy
I'll take a guess and say pray to god your esn can be added to sprint. I mean I never tried to do it, but with the esn I'm pretty sure that's important
I've seen similar questions on the boards here and there. Either sprint to verizon or the other way around. I can't remember. I would start by calling sprint and asking them. If they take the esn, then the rest is easy. You can go to the htc website to download the official rom, or if you prefer a customized rom, follow the directions for the rom of your choice.
studentjunk said:
I've seen similar questions on the boards here and there. Either sprint to verizon or the other way around. I can't remember. I would start by calling sprint and asking them. If they take the esn, then the rest is easy. You can go to the htc website to download the official rom, or if you prefer a customized rom, follow the directions for the rom of your choice.
Click to expand...
Click to collapse
It is possible but its very rare... it really takes an act of God to get this done. They claim they can't do it but this really can happen.
their policy is not to do it, but if you talk to the right person, and talk to them the right way, it could happen, honestly i wouldnt hold my breath though
i would say your best bet is to try to find someone trying to take their titan the other way (sprint to verizon) and trade
U wouldn't want to take your VZW phone anyways. The sprint mogul is a little better to work on. GPS is unlocked so you can put your favorite program like Google if you like that.
just get sprint to give it to you for free when you sign up for the simply everything plan. i thought best buy was doing that (maybe still are, you should check). but i sell cell phones and you are likely to convince them to give u one for free, if they wouldnt already.
it's very very unliky eventhought it's technically posssible
Sprint keeps a database of all registed ESN that can be activate on their network and ONLY phones with the SPRINT logo (and hybird Nextels) are in that database.
but doesnt hurt to try..u might get lucky
Wait til sprint gets the Touch Pro in a few months
Then you could justify the upgrade cost because of the monthly savings you will get
I agree with you, I have Verizon and its crazy how much they nickel and dime their customers.
Hypeo said:
U wouldn't want to take your VZW phone anyways. The sprint mogul is a little better to work on. GPS is unlocked so you can put your favorite program like Google if you like that.
Click to expand...
Click to collapse
They are the same phone if you use a custom ROM like DCD. I am on VZW and have the GPS working just fine. All it would take is to put the Stock Sprint ROM on my phone and then go back to DCD's custom ROM. But as everyone has said Sprint taking the ESN is the deciding factor.
I gotta figure something out. I love Verizon's service, never had any problems, but I can't take the outrageous bills anymore. I'll be happy to shell out my $100 early termination fee and make that up in 2 billing cycles from Sprint.
Anyone have any connections or direct numbers for Sprint tech support where I can look into checking my ESN number?
For the last 7 years I have been a vzw customer on a dump flip phone. Ive had two terrible LG models, but the plan was cheap as I was tied on a family share plan and as a college student I didnt want to pay more. Frequency of travel for work has shown me smartphones are useful for connectivity, and with pre paid plans I the cost isnt as high as it would have been on vzw.
Enter the Nexus 4 and my stepping into the smart phone world. Ive been reading up on it and the android ecosystem from about the time the Nexus was sold out. Once it was available I placed and order and now have it in hand. Ive decided on ST with ATT towers, the sim is being delivered today.
My questions begin with activating and porting. If I want to keep my vzw number, what do I have to do with vzw? Do I have to remove that phone and number from the current family share account? Is it something that takes time or needs the account owner? My other thought was to activate the ST sim and get a new number, then use Google Voice to port the old number in the coming days or weeks and have both numbers ring to the new Nexus. Id have to pay 20$, but now I have two numbers and what ever other features GV has to offer. What should I do?
During the activation process you can port your VZW number. As long as your current number is still active on VZW, it should port just fine. Doing this will automatically cancel your number on VZW so if your contract is not up, you will be charged a ETF.
Also, if you want you can activate with a new number and port your number later. Porting to GV is fine but just be aware you can't do MMS or Group Messaging with GV.
And_you_are said:
For the last 7 years I have been a vzw customer on a dump flip phone.
Funny, I just started looking at the Nexus 4 yesterday for the same exact reason.
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Click to collapse
You should port your old number if you still wish to use it. Call customer service to inform them and make the changes from there. Call Verizon to let them know you're leaving and then after that call your new carrier to make the switch.
On another note, when someone makes a major leap from a flip phone to the most advanced smartphone on the market, it will bring many challenges as you head into unfamiliar territory.
Sent from my Nexus 4 using Tapatalk 2
scream4cheese said:
You should port your old number if you still wish to use it. Call customer service to inform them and make the changes from there. Call Verizon to let them know you're leaving and then after that call your new carrier to make the switch.
Click to expand...
Click to collapse
To clarify, when you said; call customer service to inform them and make changes from there. Is that the ST customer service or VZW customer service? Then call VZW and ST?
I dont have to worry about an etf, the family share plan is no longer on a 2yr contract and is currently month to month.
Call Verizon first to let them know then call straight talk. Sorry if I was not clear on that.
Sent from my Nexus 4 using Tapatalk 2
Just want to make sure I'm getting this right. I'm sure I'm not the only 1, so hopefully any input here will be helpful to others as well.
So I sold my Galaxy Note 2, which means I'm back to the OG Droid between now and whenever the Note 3 arrives (other threads are popping up about shipping tomorrow). I just want to confirm my steps with you smart people so I don't screw anything up, and do my part in keeping unlimited data. Did this all on Verizon's website and was never prompted to choose a different data plan. So I'm passed that step, want to ensure I activate properly and don't mess anything else going forward.
The Note 3 is coming as a transferred upgrade on my 3rd line (dumb phone), from my main line (unlimited data). I will receive the phone, activate on my 3rd line. Wait until it updates on Verizon's website that the Note 3 is on my 3rd line. Then swap the SIM attached to my main line, into the Note 3. Wait for that to update on VzW website. Then change my 3rd line back to my dumb phone and activate said dumb phone to get back to basic $10 a month plan. If it forces me in to a data plan, call VzW at that point to have data removed from dumb phone line (this was discussed over at AndroidCentral about what to do if it forces a data plan on your basic line).
In the mean time; is it ok to put my OG Droid on my main line? Since I'll be shipping out my Note 2 tomorrow, will this have any affect on the order I do things above? Sorry for being such a Nervous Nelly, it's obviously important to many of us on here to keep unlimited and I just want to be sure I'm not screwing anything up.
Thanks for any input guys! And we're in the home-stretch!!
gerg004 said:
Just want to make sure I'm getting this right. I'm sure I'm not the only 1, so hopefully any input here will be helpful to others as well.
So I sold my Galaxy Note 2, which means I'm back to the OG Droid between now and whenever the Note 3 arrives (other threads are popping up about shipping tomorrow). I just want to confirm my steps with you smart people so I don't screw anything up, and do my part in keeping unlimited data. Did this all on Verizon's website and was never prompted to choose a different data plan. So I'm passed that step, want to ensure I activate properly and don't mess anything else going forward.
The Note 3 is coming as a transferred upgrade on my 3rd line (dumb phone), from my main line (unlimited data). I will receive the phone, activate on my 3rd line. Wait until it updates on Verizon's website that the Note 3 is on my 3rd line. Then swap the SIM attached to my main line, into the Note 3. Wait for that to update on VzW website. Then change my 3rd line back to my dumb phone and activate said dumb phone to get back to basic $10 a month plan. If it forces me in to a data plan, call VzW at that point to have data removed from dumb phone line (this was discussed over at AndroidCentral about what to do if it forces a data plan on your basic line).
In the mean time; is it ok to put my OG Droid on my main line? Since I'll be shipping out my Note 2 tomorrow, will this have any affect on the order I do things above? Sorry for being such a Nervous Nelly, it's obviously important to many of us on here to keep unlimited and I just want to be sure I'm not screwing anything up.
Thanks for any input guys! And we're in the home-stretch!!
Click to expand...
Click to collapse
Personally I would not switch to a 3G phone and then back to a 4G phone. You currently have the Note 2 so it's super simple, just switch the SIM card from the Note 2 to Note 3. If you go to the OG Droid you'll have to reactivate the new SIM and I heard that's where issues start to come up, at least in this case. It should be in on 10/10.
geoff5093 said:
Personally I would not switch to a 3G phone and then back to a 4G phone. You currently have the Note 2 so it's super simple, just switch the SIM card from the Note 2 to Note 3. If you go to the OG Droid you'll have to reactivate the new SIM and I heard that's where issues start to come up, at least in this case. It should be in on 10/10.
Click to expand...
Click to collapse
Ok that makes sense, thank you. Is a SIM card included with the device? I've never ordered from Verizon, always bought in store. I'd like to be able to activate it when I receive it, right to that 3rd line without having to take it to a store. So I can let the system update, then just swap SIMs a 2nd time like you're saying.
geoff5093 said:
Personally I would not switch to a 3G phone and then back to a 4G phone. You currently have the Note 2 so it's super simple, just switch the SIM card from the Note 2 to Note 3. If you go to the OG Droid you'll have to reactivate the new SIM and I heard that's where issues start to come up, at least in this case. It should be in on 10/10.
Click to expand...
Click to collapse
Actually, there is absolutely no danger of losing unlimited when switching between 3G and 4G phones. You can do it via web form or over the phone, just so long as you have the 3G phone's ESN and the 4G phone's ESN as well as the SIM number. Don't ask me why I did this, but I decided to use a Palm Treo 755p for a week to prove something to myself, and I was able to activate it, use it for as long as I wanted, and then go back to my Galaxy Nexus without losing unlimited.
So if you want to use your OG Droid, go ahead. There's no issue, as long as you don't lose your SIM card.
gerg004 said:
Ok that makes sense, thank you. Is a SIM card included with the device? I've never ordered from Verizon, always bought in store. I'd like to be able to activate it when I receive it, right to that 3rd line without having to take it to a store. So I can let the system update, then just swap SIMs a 2nd time like you're saying.
Click to expand...
Click to collapse
When ordering you can choose a new sim card or not. I did not opt for a new one as i have no need since its a simple swap
Sent from my Nexus 7 using Tapatalk 4
keynith said:
When ordering you can choose a new sim card or not. I did not opt for a new one as i have no need since its a simple swap
Sent from my Nexus 7 using Tapatalk 4
Click to expand...
Click to collapse
Hmmm yes I see that now and it appears I did not chose to have 1. Even more of an issue for me is its showing my main number as the number I'm upgrading. Except I transfered that upgrade to my 3rd line. Did Verizon figure me out?
This is crazy. I know when I did the upgrade I transferred to my 3rd line and it showed that number as the line I'm upgrading. But now, on the confirmation of pre order its showing my main number...This could have a bad ending.
Sent from my SCH-I605 using Tapatalk 2
gerg004 said:
Hmmm yes I see that now and it appears I did not chose to have 1. Even more of an issue for me is its showing my main number as the number I'm upgrading. Except I transfered that upgrade to my 3rd line. Did Verizon figure me out?
Sent from my SCH-I605 using Tapatalk 2
Click to expand...
Click to collapse
I have the same issue, order shows the unlimited line as the upgrade... Last time I did this it showed the number I had transferred the unlimited upgrade to. I have contacted Verizon, their advice was to call when I get the new phone and let them do all the swapping, and that way I can make sure not to do anything to mess up the unlimited data line. The CSRs will actually help you through the process... and I was told they have NOT changed any policy that would keep you from being able to do this. So my advice, call when you get the phone, they do this all the time. Better safe than sorry.
toddnbrown said:
I have the same issue, order shows the unlimited line as the upgrade... Last time I did this it showed the number I had transferred the unlimited upgrade to. I have contacted Verizon, their advice was to call when I get the new phone and let them do all the swapping, and that way I can make sure not to do anything to mess up the unlimited data line. The CSRs will actually help you through the process... and I was told they have NOT changed any policy that would keep you from being able to do this. So my advice, call when you get the phone, they do this all the time. Better safe than sorry.
Click to expand...
Click to collapse
Thanks for the advice. I haven't had a min to call yet but I think I will just to get on record of it. I'm going to have to head into a store anyway since I didn't request a SIM and I don't h a very 1 for that line...
Hopefully this gets all straightened out as it seems more than a fluke on my account. Others are seeing it too, I wonder what is really going on.
Edit: Just got off the phone with a CSR myself, to find out whats going on. He ASSURED me, that the phone is coming attached to my 3rd line. Also that a SIM is included and when I activate the phone with said SIM, it will show up on my 3rd line. The reason its showing my main number is because that's the main number on the account. He assured me more than once that this phone will in no way affect my main line or the data plan, and that once activated will go right onto my additional line. Hope that calms some nerves- it did mine, although we won't know anything until we actually go through the process ourselves.
Sent from my SCH-I605 using Tapatalk 2
Hey everyone! So looking over my bill, I noticed something, I only used 23MB of my data. While in fact I actually logged closer to 23Gigs that billing cycle, only 23MB was over my network. Between work, home, the gym, and friend's houses, I'm almost always connected to Wi-Fi. I will be completely dropping my carrier soon all together. No, I will not be switching, I'm completely dropping them! At least for a little while, and mostly for the sake of experimentation. Right now I have AT&T here in the U.S.. I pay close to $160 Dollars for service I apparently almost never use. I've had my current number for quite a number of years, and am very found of it, so the first thing I will be doing is;
Porting my number to Google Voice.
With Google Voice, I'll be able to keep my current number, and continue to send and receive calls and texts without anyone being the wiser to my conservative ways. I'm no longer under contract, as I buy my phones internationally, so i have no commitments to AT&T.
All of this said, I'd like to hear the communities thoughts on this, and experience if anyone else has done this. I'd be interested to know how it's been for you, or what alternative apps/dialers/messengers youve been using, i know theres quite a few options.
Cheers!
soraxd said:
Hey everyone! So looking over my bill, I noticed something, I only used 23MB of my data. While in fact I actually logged closer to 23Gigs that billing cycle, only 23MB was over my network. Between work, home, the gym, and friend's houses, I'm almost always connected to Wi-Fi. I will be completely dropping my carrier soon all together. No, I will not be switching, I'm completely dropping them! At least for a little while, and mostly for the sake of experimentation. Right now I have AT&T here in the U.S.. I pay close to $160 Dollars for service I apparently almost never use. I've had my current number for quite a number of years, and am very found of it, so the first thing I will be doing is;
Porting my number to Google Voice.
With Google Voice, I'll be able to keep my current number, and continue to send and receive calls and texts without anyone being the wiser to my conservative ways. I'm no longer under contract, as I buy my phones internationally, so i have no commitments to AT&T.
All of this said, I'd like to hear the communities thoughts on this, and experience if anyone else has done this. I'd be interested to know how it's been for you, or what alternative apps/dialers/messengers youve been using, i know theres quite a few options.
Cheers!
Click to expand...
Click to collapse
I'm planning to this also in the near future, so I'm glad you made this thread OP. Here's some homework I've done so far, hope it helps you prepare also.
When you port your ATT # to Google Voice, make sure to set up a 4 digit Account PIN number if you don't already have one. And make sure it is different than the last 4 digits of your social. Here is a great thread with info about porting. https://productforums.google.com/fo.../porting-a-number-to-google-voice/dyQsc4zTm2s
And here is one about the $30 a month plan with T-Mobile that will give you some ideas about alternative ways to use your phone with Google Voice. http://forum.xda-developers.com/showthread.php?t=1646755
Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
Possible Solution?
thref23 said:
Too much chatter across multiple threads...
I found a temporary solution. I ported my number to AT&T. Thus far, coverage is fine, data speeds are disappointing only in the sense that where I am right now, I am getting less than the 8 Mbps Cricket would cap me at.* Cricket is apparently now owned by AT&T and now offers unlimited talk, text, and 20 GBs of LTE for $60.
My data worked upon activation.* It seemed my AT&T rep had to alter the IMEI associated with my prepaid account to get phone calls working.* Don't know if there will be any implications, but in the hour I have been with AT&T, some root apps (including Ultimate Dynamic Navbar, without which I have no Navbar) have force closed for the first time. Seems like coincidence but I guess not? This is happening regularly now, X many minutes after boot, and bluetooth is being disabled as well.
I hope that T-Mo gets this straightened out, unless AT&T really impresses me, I look forward to hopefully switching back to the $30 Wal-Mart 5 GB plan.
(I'm too lazy to delete all the pasted asterisks)
Click to expand...
Click to collapse
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Some more info on this can be found here
ipetitions.com/petition/let-us-call-because-our-tablets-are-made-to-call
Ive been using xda for a while now but didn't really have a good enough reason to creat an account but......since im new and can't post links hopefully you can addbthe http stuff
I really hope this can get cleared up soon a 500$ phone with practically the same features as a flip phone........ Smh
Any update?
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Click to expand...
Click to collapse
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
montp said:
Any luck with the ticket you opened? You might consider posting the ticket number both here and in the t-mobile support forum so that anyone with the same issue can easily contact t-mobile and reference that ticket. As you said there is power in numbers!
Click to expand...
Click to collapse
Any update on this? My billing cycle started today and I think I got my internet pulled too. Called tech support and they said they don't know what the problem is. They said they elevated my ticket to a engineer and should hear back from them in 3 days. :crying:
just port the number to Metro its' the same network and just $10 more for unlimited you can always port the number back if t-mobile fix this issue.
Tweeted at Legere and Tmobile help and now I'm sitting on the phone with a tech rep. Let's see what happens. Seems like such an easy thing to switch and the irony is the paying customers and getting screwed and are jumping ship to pacify the freeloaders. I'm in love with huge phones and this is the First tablet with phone capabilities that plays nice with us carriers. I'm prepared to jump ship over this.
SO far she keeps insisting that it will work fine its it has the phone capabilities and i have the proper rate plan. She keeps putting me on hold....
There's someone who clocks into work 9-5 at t-mobile who can fix this issue with very little trouble, just have to locate that person.
---------- Post added at 11:41 PM ---------- Previous post was at 11:32 PM ----------
tysontthompson said:
I work for T-Mobile and have also have the same issues with my Z3tc I, being a store manager, have limited resources available to me but i plan to submit a ticket in hopes of resolving this issue, it would help if i had multiple issues to report however. If you folks are willing to help me out with this (power in numbers as they say) i think we may have a chance of getting a fix, what i need from each of you is your T-mobile telephone number that you've been using your Z3TC on and i can submit this ticket. Email your name and phone# to [email protected] and I'll do my best
Click to expand...
Click to collapse
So, The tech rep I just spoke to says that she can't open a ticket for me to send to the engineers until there's physically a problem. SO, I'm going to pick it up tomorrow and start the process. Anything happen with your ticket? Am I wasting my time?
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
Click to expand...
Click to collapse
The question is, you can't buy this device from a good reputable store with a 14 day no questions asked return policy. Expansys, or Amazon (not fulfilled by amazon) and the place where I'm going to go to in Manhattan are all "you buy it you keep it".
So, should I even go buy this tomorrow... The only way they will submit a ticket is if I actually have the device with the issue but if it turns out no one will fix the problem... I dont want to be stuck with it..
I guess I could always switch carriers but I'm in a family plan where we split the bill each month and the payments on my note 4 are going to come due... Big mess... But maybe that's what I'll do.
Why not just switch to metro though? Why at&t? Metro the exact same coverage. Or so I've heard.
Maybe I'll take the time to check out metros coverage while I wait for the issue to be fixed. Although.. I wonder, people were already working on this 2 months ago,why should I have any impact at all.
Whatever, yeah, let's keep each other updated!
Sent from my SM-N910T using XDA Free mobile app
AirBruce said:
I'm still waiting on a call back. Day 2 with no Internet. I told them to call me 24/7. I didn't bother calling today, but you can bet I will again tomorrow. Please, also get it elevated so that they realize this is not an isolated incident. I stopped by at&t today to ask about porting over my number. They said it would take 15 mins. About to jump ship and take my 5 lines on the account with me if I can't get the Internet to work again.
Please keep me updated, I'll keep you updated too.
Sent from my SGP621 using XDA Free mobile app
Click to expand...
Click to collapse
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
Click to expand...
Click to collapse
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
mottyengel said:
They responded on twitter, let's see if they can do anything... Day 2 with no internet you said, did you just get it or have you had it for a while and it just stopped giving you data?
I wonder if walking into a tmobile store would help too...
---------- Post added at 03:53 AM ---------- Previous post was at 03:22 AM ----------
I just read through a pretty depressing thread. I'm posting the OP's final depressing post after finally getting through to a tmo vp. You can read through the whole thread too if you like. Seems like the battle is lost at this point, it's over, i just have to decide in a few hours when the store opens if I want to leave tmo over this and go to metro... I've been really happy with tmo up until now...
https://support.t-mobile.com/thread/86423?start=0&tstart=0
After doing some research I got a hold of a couple of T-Mobile's executive e-mail addresses and typed in detail about what is happening here hoping someone would respond. Today I received a phone call from the office of the Vice president of T-Mobile. I had a detailed conversation about the problem. They said that our device, the Sony Xperia Z3 Compact Tablet LTE SGP621 should have never worked as phone with a data plan and T-Mobiles network should have recognized the device as a tablet and not allowed it to work as a phone with a data plan for the few months that it did right away. He also stated that T-Mobile up until I told him was unaware our device existed. He actually had to look up the device. He then went on to explain how the network didn't register the IMEI of the device right away that's why it worked on their network for those few months until the IMEI of the device was registered and classified on their network as a tablet. He didn't actually admit it was the free data for life program but if you understand how network protocols work I don't have to state the obvious. So the bottom line is that T-Mobile doesn't offer the service we are asking for on our devices. The way the network is structured it uses the IMEI number to determine the devices classification and then only allows approved services to be used on that particular device. So the rules on T-Mobiles network work says "Smart phones" are allowed to make phone calls, surf the web, send multimedia text messaging ect. and "Tablets" are only allowed to have a mobile data plan and are incapable of making phone calls. Our device is a phablet but there isn't a phablet classification on T-Mobiles network. Even though our devices will work, have worked, and can work the way we want, it is irrelevant due to the way the network protocols have been written. The industry is somewhat at fault here by not having a specific classification for a device like ours. It really should just be classified as a phone. The world I live in, if a device is capable of making phone calls its a phone end of story. Phones make phone calls, this is kid stuff. So there is no solution to our problem and there never will be one as of right now. So the device is useless in the US for what we bought it for. I would have never bought the LTE version if I knew this was the situation. The service I'm willing to pay for is not offered by any US carrier according to T-Mobile. I find the whole situation funny at this point. Look at it in this perspective, the hardware of our device is identical to the Sony Xperia Z3 that T-Mobile currently offers, the only difference is the size of the screen. and the IMEI number that says its a tablet. You can actually flash the Sony Xperia Z3 operating system onto our devices thats how Identical the hardware is. It's just the IMEI number that defines the devices classification. Overseas this isn't an issue. I'm hoping soon there will be a US carrier offering this service, the first company that does I'm switching to. I think I'm just going to cancel the line and use WiFi for now. I can't believe I spent close to $700 for this device and it's now basically the $400 WiFi version. I'm keeping my T-Mobile account because I'm grandfathered into a very good rate and I'm hoping they will eventually offer the service. but I know for a fact our devices will never work the way they did because of our devices classification. They would only be able to work if T-Mobile changed the networks protocols that classifies the device as either a phone or a tablet, as long as they have that protocol in place we are out of luck. I really don't see them ever getting rid of this classification/rule system on their network. So if they ever do offer a "Phablet" device with the service it will be on T-Mobile branded devices only because those devices will have an IMEI that classifies it as a "Smart phone" or by that time they will have added the new classification of "Phablet".. Good luck to everyone that was having the same issue, I really thought we had a chance at solving the problem because our devices "WORK" on T-Mobiles network perfectly. If anyone knows a carrier willing to provide the service to our devices please let us know.
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Click to collapse
That is some F#* King BULL SH!T!!!!!
I'm going to port my number out.
I just called back tech support and they didn't even know what was happening. No one ever seems to know. I'm going to Metro PCS. EFF these s0n's of b!tch3s.
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
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mottyengel said:
Yup... Yup... I just had a very long conversation with a tech support guy (i gave him all a bunch of different forum thread links to read through) he read everything I showed him and he understood fully. He transferred me w8th details to someone else who again took plenty of time to read through everything including internal T-mobile discussion. He's gonna call me back on Sunday. I left off with him that everyone is jumping ship because of this, including me, all to pacify some freeloaders.
Of course, I'm not delusional. after reading the above thread I realize he's probably gonna get back to me with a sorry, nothing we can do. That's why I'm going to a metro pcs store today to sign up. I'm not porting my number just yet, first I want to test metro and give tmo a little more time. Plus, I have a new note 4 (warranty issue replacing my current note 4) coming which I will then have to pay off when I port my number out so I'm gonna sell. And actually, I'm going to finally port my number to Google voice so I can always jump around and back to our tmo family plan if they ever fix this.
So, to recap, joining metro today with the tablet and if/when he comes back Sunday with nothing, I'm porting out to Google voice.
I'm so disappointed with tmo. I joined them in 2012 right before everything started getting exciting in 2013 and on and I have been increasingly more happy with them ever since...
What a shame
Sent from my SM-N910T using XDA Free mobile app
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Click to collapse
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
Nice hope it works for you. I need the unlimited data because I use North of 30gb a month... With I could go to cricket, but metros probably where I'll end up
Sent from my SM-N910T using XDA Free mobile app
AirBruce said:
I just came back from the cricket store. After writing my last post, I put my jacket on, and walked out, walked 6 blocks down, and had them port my number. So far so good. LTE speed is decent, and now I'm actually paying less! $35 a month. 2.5GB (which is enough for me, they had $45 for 5GB, maybe I'll upgrade next month) and unlimited talk and text. Not too shabby.
Dear T-Mobile. See how easy it was to "Un-carrier" you? I did it in less time, than it takes to do one load of laundry.
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Click to collapse
Well, I'm now a happy metro pcs customer. Just started porting my tmo number to google voice and it'll work through the new metro number. Turns out, my eip on my note 4 doesnt come due at all. As long as there are still more lines on the account, i can just keep paying it off month by month. Of course I'm gonna sell it soon but still.
BTW, to anyone who had this issue with tmo, you can get through to the engineering department for technical support, forward them to the following link so they can read up on the problem and then you can get them to credit your bill for the data portion since february. The credited my account 60 bucks.. Not bad. I wish I could have stayed with t-mobile but what can ya do.
Again, to all you people holding out for this to change. Not gonna happen. Not a chance in hell. really. It's a tablet now and it's final. you're gonna all have to move on
Metro is working fine for me is $10 more for the unlimited data but I am happy at least to have this working don't hesitate guys