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I have a G1. My wife has a T-Mo BB Pearl.
We want to buy the nexus one outright and put her sim in it.
Can I call and have them move her line to my plan and switch me to the even more plus (unlimited).
Seems like a way to avoid the individual plan only TMo is doing. I mean, they would never even know she had the N1 right?
You can just put the sim in and it should work out of the box with whatever plan she had (or is being switched to). They generally don't care what plan she's on, but the data plan may be device specific. I don't think there's a different rate for the android internet vs BB internet.
that should work but im not 100%...
well, the tricky part is that she used to do PR for T-Mo and for the past 3 years we have had a completely free, unlimited BB. Seriously, it has unlimited data/voice/anything.
I was concerned that she may lose this when putting her sim in the Nexus, but like you guys said... seems like T Mo nor the sim card would know the wiser.
Really just want to get her into android and have a nexus in my house.
s15274n said:
I have a G1. My wife has a T-Mo BB Pearl.
We want to buy the nexus one outright and put her sim in it.
Can I call and have them move her line to my plan and switch me to the even more plus (unlimited).
Seems like a way to avoid the individual plan only TMo is doing. I mean, they would never even know she had the N1 right?
Click to expand...
Click to collapse
I work for T-mobile so I can clarify this pretty easily.
You mentioned corperate discount for the BB plan, unfortunately if you get an N1 you'll lose that. The problem lies in that the BB data and Android data are defined as two different types of data on tmobile, and while it may work for a little while you'd still have some problems. (my boss has to do this on occasion when switching between his g1/cliq/mytouch and his unlocked bb storm)
You'd have no problem changing the plan over, but if you wanted to keep it free, you may have some issues. (You might be able to convince them to give you the android plan free, since it was a gifted bb thing?)
Since it's on the even more plus, just go in on the last day of your close date (bill is due one day, close date is generally a couple days later, check with #225# and 'due by' is the date you need to go in, before you pay your bill) Have them change the plan then and you'll only have to pay next month's bill including the new data plan, and your services would take effect the next day with all the new stuff.
if you have additional q's feel free to pop me an email at jareduarunorudu[at]gmail.com (I may not see the thread)
Hmm, did not realize there was a difference in BB data and android data.
That could severely limit what I am trying to do as I do not want to do anything to lose her "free" phone and its service.
So, you are saying the Nexus could not get data from the sim card, because her sim card has BB data plan on it, right?
s15274n said:
Hmm, did not realize there was a difference in BB data and android data.
That could severely limit what I am trying to do as I do not want to do anything to lose her "free" phone and its service.
So, you are saying the Nexus could not get data from the sim card, because her sim card has BB data plan on it, right?
Click to expand...
Click to collapse
It's a weird plan thing =\ BB's always been separate though, even before all the new smartphones came out because of their enterprise push email service.. it was always listed differently on accounts lol. Now it's listed as total internet for normal smartphones, BB data and then android data's separate =P
The first thing I'd say try would be to simply take her sim out, put it in your g1, and see how far you get. if it works, it should work the same way with the N1... Worst case scenario is you get the n1, it works for 3-4 weeks then quits working, you call customer care and yell at them until they give you free android data heh.
Gotta love GSM.
JareduPS said:
It's a weird plan thing =\ BB's always been separate though, even before all the new smartphones came out because of their enterprise push email service.. it was always listed differently on accounts lol. Now it's listed as total internet for normal smartphones, BB data and then android data's separate =P
The first thing I'd say try would be to simply take her sim out, put it in your g1, and see how far you get. if it works, it should work the same way with the N1... Worst case scenario is you get the n1, it works for 3-4 weeks then quits working, you call customer care and yell at them until they give you free android data heh.
Gotta love GSM.
Click to expand...
Click to collapse
you make this sound like this isnt your first run in with having to give someone free android data?
ive still got my 5.99 internet (works with N1) i have little faith in it lasting in the long run but are you saying that if i raise my voice enough they will upgrade me for no cost? lol
I threw her sim card in my g1 and it worked perfectly.
Ordered the nexus last night.
Thanks for all of the help.
JHaste said:
you make this sound like this isnt your first run in with having to give someone free android data?
ive still got my 5.99 internet (works with N1) i have little faith in it lasting in the long run but are you saying that if i raise my voice enough they will upgrade me for no cost? lol
Click to expand...
Click to collapse
Good to hear it worked!
Haha no, it's not my first time. Depending on how you yell, I've seen people given free $300 phones just to stay, but it depends on how you do it, who you get, if they're foreign and a few other things lol.
Due to a messup by a rep I had one customer keep coming back and doing the same thing 3 months in a row for free unlimited texting on their family account on flexpay haha.
since it did work I'd say that if it stops working say it's been working fine for ages and the plan is grandfathered, make it free because it was working perfectly fine before and it's not your fault that the system defines it as two different things when it's still just data
Good luck! hope all goes well
Sorry for the late reply, I had never seen the notification thing on XDA before lol. (still relatively new to posting a bunch)
My contract is over but i still have outstanding fees. So until i finish paying off the balance i assume my Sim is NO good to me?
I have ABSOLUTELY enjoyed the Android OS!!! But now my phone is just a paperweight. I have no plans of reactivating service w T Mobile due to what i feel is just simply too costly for my current budget.
My reason for posting is i want to ask what can i do besides sell the phone. Can I root it and maybe still get a browser to work on it?
What would YOU do if ya had a spare G1
kevil99 said:
My contract is over but i still have outstanding fees. So until i finish paying off the balance i assume my Sim is NO good to me?
I have ABSOLUTELY enjoyed the Android OS!!! But now my phone is just a paperweight. I have no plans of reactivating service w T Mobile due to what i feel is just simply too costly for my current budget.
My reason for posting is i want to ask what can i do besides sell the phone. Can I root it and maybe still get a browser to work on it?
What would YOU do if ya had a spare G1
Click to expand...
Click to collapse
Pay your bill even if you don't want to keep using their service -- they'll attack your CREDIT RATING otherwise, and that will contribute to the bank declining your MORTGAGE APPLICATION one day.
The thing has wifi and VoIP clients. Make a perfectly good phone (and everything else you know it does) for when you have access to wifi networks.
I felt led to do a factory reset assuming it would sell as soon as i mentioned i was ready to part with it. But as it stands no one is serious enough to hand out cash.
So now I'm stuck at the Touch the android screen unable to log the phone into G mail and i cant get back to my desktop.
can i bypass this login?
anyone have an idea?
Ya search the forum for a thread called "Register your G1 without a sim or data plan". Search first!!!!!
OK nabbed a friends sim with a data plan and got the phone back on. had to give em his sim back. SOOOOO now what can i do with this Phone with no service. its at a fresh factory reset.
kevil99 said:
OK nabbed a friends sim with a data plan and got the phone back on. had to give em his sim back. SOOOOO now what can i do with this Phone with no service. its at a fresh factory reset.
Click to expand...
Click to collapse
just use wifi...download games
OR! Get google voice and use your phone as an actual phone with free minutes and free texting as long as you're around wifi.
edit: and listen to lbcoder. there are many other payments you may have that you can actually get an extension on without it hurting credit. i doubt cell phone companies do this.
another edit: i don't think above will work. worth a try, though.
im looking into getting a cheap wifi router so i can still play with phone
Is she trying to sell me something or is it true?
No need for data plan. Not required unless your getting it for 599
So wifi will work? No need to connect to Verizon network or something first to activate it?
edit: I know the question sounds silly, but I don't want to book a flight back to the US to enable Wifi
I was in a similar situation concerning flight back, but there is no need in it.
No data plan required, Wi-Fi works just fine
Best Buy Sucks
Dont buy anything from BestBuy. They employ mostly idiots that dont have a friggin clue. I mostly have to go in there in a pinch for a cable and end up teaching them a thing or two about their own products.
magicdroid said:
So wifi will work? No need to connect to Verizon network or something first to activate it?
edit: I know the question sounds silly, but I don't want to book a flight back to the US to enable Wifi
Click to expand...
Click to collapse
It works just fine without activation.
Ok don't take this for %100 fact, but here is my two cents. If the Xoom is anything like the Galaxy Tab for Verizon this should be pretty accurate. I just sold my Galaxy Tab last night to a friend, I did a hard reset to get all my stuff off the device prior to giving it to him and when it booted back up I had to "activate" the device before I could use it again. In other words, you select a language and from there it takes you to a screen to activate the Tab, and unless you can connect to Verizons network (aka: pay them for a data subscription) you cannot activate the device or progress past this screen to actually use the tab. It is essentially a worthless device until this is complete. I had to call Verizon and have them hook the service back up to the device for literally less than 1 minute so I could activate it and then have them turn it back off right away. They will charge you for a full day of service of course, $1.16 to be exact. I made them credit it back to my acct however. No way I am paying a dollar something for 30 seconds of service just so I can sell it. I had read a statement from Verizon that they won't make you pay any charges if you purchase a Xoom there without getting a plan with it, but Best Buy may still be doing it. Sorry for the long post, hope it helped.
I got mine from Best Buy last Friday (had some gift cards to use up)...no Verizon activation...the tablet and wifi works just fine.
The girl you spoke with had no idea what she was talking about.
Activation is not required on a full-price Xoom, even at VZW. When the activation screen pops up on the first boot, there is a button to skip it, and WiFi will work with no problem.
fauxreal said:
I did a hard reset
Click to expand...
Click to collapse
I also had to reset it while unlocking bootloader. Could not remember if there was an activation prompt, but in case it was there, it was successfully skipped and WiFi still works
dwboston said:
Activation is not required on a full-price Xoom, even at VZW. When the activation screen pops up on the first boot, there is a button to skip it, and WiFi will work with no problem.
Click to expand...
Click to collapse
So I'm not mistaking, it was there so I skipped it
No Activation required. Verizon even announced it the evening before launch that they were no longer requiring it (assuming you buy at full price of course). This affects all retail locations, Best Buy, Costco, VZW stores, etc...The Best Buy girl is ill-informed. Skip the activation screen upon start up and the Xoom boots normally with full wifi functionality.
magicdroid said:
Is she trying to sell me something or is it true?
Click to expand...
Click to collapse
2 things stand out here:
1. best buy employee - if they really knew what they were talking about, they would have better jobs
2. it's a girl - is an explanation really necessary?
badandyg said:
Dont buy anything from BestBuy. They employ mostly idiots that dont have a friggin clue. I mostly have to go in there in a pinch for a cable and end up teaching them a thing or two about their own products.
Click to expand...
Click to collapse
Lol, that's what I do about 90% of the time when in BB. But when I got my Xoom, the lady at the mobile section was actually knowledgeable about Xoom.
magicdroid said:
Is she trying to sell me something or is it true?
Click to expand...
Click to collapse
Lie. I mean, she might not be able to sell you one without a data plan cause of store policy but there's no technical reason. Initial startup has a wifi option. Also, both Verizon and Motorola have officially stated you do not need to sign up.
Another reason is that they most likely get a commission when they sell you a contract so of course they are trying to push it.
magicdroid said:
Is she trying to sell me something or is it true?
Click to expand...
Click to collapse
Before the Xoom launch, it had been required, but a few days before the official launch a memo was circulated that that requirement had been done away with. Maybe she didn't get the company-wide memo or read it.
Also, BestBuy is only selling it for $799 outright. They will not be doing the $599 with data plan deal like the Verizon stores are doing. Off contract pricing only.
funnycreature said:
Another reason is that they most likely get a commission when they sell you a contract so of course they are trying to push it.
Click to expand...
Click to collapse
No, they don't get commissions. BBY does not pay commissions. Also products like tablets have been moved from the Mobile dept to the Computer dept, and the compter salespeople definitely are not paid commission, only hourly.
Someone was just not informed or didn't know their job properly or read up on the Xoom playbook launch memo. It happens.
fauxreal said:
Ok don't take this for %100 fact, but here is my two cents. If the Xoom is anything like the Galaxy Tab for Verizon this should be pretty accurate. I just sold my Galaxy Tab last night to a friend, I did a hard reset to get all my stuff off the device prior to giving it to him and when it booted back up I had to "activate" the device before I could use it again. In other words, you select a language and from there it takes you to a screen to activate the Tab, and unless you can connect to Verizons network (aka: pay them for a data subscription) you cannot activate the device or progress past this screen to actually use the tab. It is essentially a worthless device until this is complete. I had to call Verizon and have them hook the service back up to the device for literally less than 1 minute so I could activate it and then have them turn it back off right away. They will charge you for a full day of service of course, $1.16 to be exact. I made them credit it back to my acct however. No way I am paying a dollar something for 30 seconds of service just so I can sell it. I had read a statement from Verizon that they won't make you pay any charges if you purchase a Xoom there without getting a plan with it, but Best Buy may still be doing it. Sorry for the long post, hope it helped.
Click to expand...
Click to collapse
There is a bypass for the samsung also, but on the xoom you just select activate on wifi. No need for service.
Sent from my PC36100 using Tapatalk
LordLugard said:
Before the Xoom launch, it had been required, but a few days before the official launch a memo was circulated that that requirement had been done away with. Maybe she didn't get the company-wide memo or read it.
Also, BestBuy is only selling it for $799 outright. They will not be doing the $599 with data plan deal like the Verizon stores are doing. Off contract pricing only.
Click to expand...
Click to collapse
Not entirely true. I was able to get my xoom for $599 with a contract from best buy. They just had to price match it.
Sent from my Xoom using XDA App
I got a nice SMS on March 18th from AT&T saying "An eligible data plan is required for Laptop, Tablet or MiFi devices. Call 611 as soon as possible for details and to avoid service interruption"
We are on 20th and I have no dtaa connection anymore
I happen to be paying the most expensive plan for my device (Coming from TP2), with an extra to have Exchange emails (Yeah can you believe you are charged extra for Exchange emails) and now.... I would have to pay even more because I use my SIUM in my tablet. WTF...
Maybe it's just me but if some of you have the same issue and found a workaround... Or maybe I should just step away from AT&T... F them...
Edit: Just got an SMS "Your data service has been restricted due to SIM swapping with a data Connect device". I pay 150$ a month for my data plan, calsl, etc... How much is not enough ????
I got the same thing. AT&T is now doing the same thing T-Mobile is doing. You cannot put a T-Mobile phone SIM in a T-Mobile tab, and, now, you cannot put an AT&T phone SIM (for example one with an unlimited data plan attached to it) into an AT&T tab.
It's all robbery.
My reaction to the text I got from AT&T was to erase, wipe, and flash my AT&T Galaxy Tab to Overcome 1.3.0, and then put my T-Mobile phone SIM into my AT&T Tab. Ha! THAT at least still works, since the two companies are separate.
And now, AT&T just bought T-Mobile! HA
Looks like after all the effort, I lose.
I am SO DONE with tablets and smartphones. Back to laptops and WiFi. The monopolies here in the U.S. are unbearable. And our government does nothing. No wonder the rest of the world hates us - we hate ourselves!
I got AT&T on the phone
The guy first explained me that technically tablets and phone cannot connect teh same way, etc, etc... So I asked him to stop the Bs#it because technically it was possible for 3 months... The guy I had on the phone was polite and pretty embarrassed...
I was straight forward explaining I don't mind paying for an extra tethering plan if that's what they want but I just want to carry around only ONE device, etc, etc... In the end he was very clear: they want us to use our tablet with a different plant and different SIM card. period
Now... for me it's clear they saw the IMEI of my device was different from the one I used to have so this + the fact I used a lot of Data may have triggered the detection... Or it is in the access point we use... But anyway/anyhow there is no way we cannot make our tablets appear as a Galaxy S or whatever other phone. Aside from the screen too much of the Hardware is similar to a phone not to be able to do something about it...
Meanwhile my data plan is frozen
I am SO pissed off. I can't believe I leave these guys 150$ a month and they can't even provide a decent service...
The worst: if I take a specific plan for my tab and trim down my phone plan it will cost me less
They are just F&*%#@ dumb and a terrible pain in the ass
Now let's work to "disguise" our Tab as a phone for AT&T connection...
I still think it has a lot to do with the Acces point setup... Or just the tethering... They guy on the phone was (maybe deliberately or not...) confusing about what was allowed and what was not... he was kind of implying that even if I get a tethering plan, tethering from my phone to my Tab would still be an issue if I don't use some kind of AT&T official tethering Software... (Weird...)
I am SO pissed off
I am thinking and if I go for the tethering plan I really don't see under which stupid claim they can block me... Sue it will cost more, but whatever...
Still this is justa shame
More AT&T fun I see.
Sent from my Incredible with the XDA Premium App.
I Am Marino said:
More AT&T fun I see.
Sent from my Incredible with the XDA Premium App.
Click to expand...
Click to collapse
Yes... Teh problem is since they try to avoid users going around their stuff it is not even easy to understand what is allowed or not. Initially i brought a phone from abroad and was told I could use it on an illimited data plan... Fine. But now the guy on the phoen didnt even wnated to be clear whether I could use a non AT&T phone for my plan (So we're not even talking about the tab)
I think they may be targeting heavy users that dont show the same IMEIR as the one they registered. Or soemthign else.. probably can detect by the protocols used that we are not technically ona phone (But hey technically, aside teh screen tehre is no major difference betweena Galaxy tab and a Galaxy phone...)
They are targeting unlimited data plan users who are sim swapping. If you're on the 2gb or tethering 4gb plan you shouldn't see anything. People were putting their sims into laptops/netbooks and going nuts. It breaches the agreement with AT&T and they have the right to change your plan if you don't reply to them or stop sim swapping.
waltah! said:
They are targeting unlimited data plan users who are sim swapping. If you're on the 2gb or tethering 4gb plan you shouldn't see anything. People were putting their sims into laptops/netbooks and going nuts. It breaches the agreement with AT&T and they have the right to change your plan if you don't reply to them or stop sim swapping.
Click to expand...
Click to collapse
I am not using it in a laptop but in my Tab. I use my Tab as my main phone and I ma pretty pissed off that AT&T decides which phone they like and don't like. It's not EVEN about the money: I proposed them to pay for a tethering plan (which would be stealing from me but whatever) and they do not even care
I would not even mind going for the 4Gb plan but that would mean giving up on voice services on my tab, ie would have to carry around two devices which i definitely do not want
Going the 4Gb plan + stripping down my phone to the cheapest plan AT&T has, would cost me less than I pay now... So it's not even a money issue. I am completely pissed off since I a ready to pay whatever they want but they do not seem to care
Anyway it's fine. They managed to kill the GTab and all other 7" tablets to come
They nearly succeeded by originally forbidding calls on it. They succeeded with this last measure
It was for me the perfect size between a phone and an iPad. If I cannot have Voice + illimited data on it I will just go for a large 4.3" phone
Thank you AT&T for killing progress and congratulation for displeasing customers who were actually ready to pay (Because in actual facts I was ready to pay more if it is what they wanted from me)
Alcibiade said:
Anyway it's fine. They managed to kill the GTab and all other 7" tablets to come
They nearly succeeded by originally forbidding calls on it. They succeeded with this last measure
It was for me the perfect size between a phone and an iPad. If I cannot have Voice + illimited data on it I will just go for a large 4.3" phone
Thank you AT&T for killing progress and congratulation for displeasing customers who were actually ready to pay (Because in actual facts I was ready to pay more if it is what they wanted from me)
Click to expand...
Click to collapse
I'm in the same boat, Alcibiade. Never tether, just like the phone and tablet in one device.
Just got off the phone with our friends at AT&T and got the same message. Unfortunately, there is no 4GB plan for data devices like the Tab, just "phones". So I'm stuck with carrying a phone and a Tab until we figure out a way around this issue.
I got the same message from at&t too. I think the only workaround to this is to get the telstra or the other canadian tab that uses the 850 band. Anyone with the telstra tab want to do a trade for a like new at&t tab?
Believe me it pisses me off too, and I work there. lol
I'm planning on getting a GTab and was going to use it for voice occasionally so it kinda throws a kink in the works. I have the 4gb tethering plan. I really just want to be able to jump right on the Tab and use it without kicking the hotspot on so I'll just end up going down to the 2gb plan for my Atrix and the 2gb plan for the Tab. I wanted to carry one device when I wanted to, but I love my Atrix so I'm not sure how often I would do it anyway.
I believe AT&T doing the same as T-mobile by look up the IMEI. The IMEI database will match the phone you use. The only workaround is change the IMEI on the tab.
You will see the TAB Icon under your att account but I did not see that months ago....
Currently on the phone with att about the same issue...thing is im using an htc desire from telus...im not swapping my simcard with anything at all. They are saying my device is coming up as a telemetry unit which is therefore making the assumption of sim swapping. On the phone for an hour now and the geniuses still cant figure out how to fix the issue.
small9 said:
I believe AT&T doing the same as T-mobile by look up the IMEI. The IMEI database will match the phone you use. The only workaround is change the IMEI on the tab.
You will see the TAB Icon under your att account but I did not see that months ago....
Click to expand...
Click to collapse
Not sure it's through the IMEI. How do they do if I use a foreign phone ? If it is that simple, we all know how to find a solution...
I hope they do not make me PAY for my data plan while I they block it, I would be even more pissed off
One point I do not get: if I pay for a Tethering plan (Which I don't but am considering if it can help), why the hell would they block me from using my plan the way I want. Illimited + tethering --> I use it on my tab or anything else doesn't matter (Could be my phone tethered to my laptop it would be the same)
jstdontgiva said:
Currently on the phone with att about the same issue...thing is im using an htc desire from telus...im not swapping my simcard with anything at all. They are saying my device is coming up as a telemetry unit which is therefore making the assumption of sim swapping. On the phone for an hour now and the geniuses still cant figure out how to fix the issue.
Click to expand...
Click to collapse
Funny cause it's exactly what I told them: I have a foreign phone as well (On top of my Tab) and I bet them that my foreign phone would have the same issue
MMh so they either detect what we do with the IMEI or potentially the radio (Or a combination of both)
I feel really bad trying to find a workaround while what I ma doing is perfectly legit when it is on my TP2, or I am even ready to pay for their Tethering plan........
If the issue is just the IMEI, that can be easily solved... But I dont like to have to be sneaky when again I pay honetsly my stuff every month
If you find a solution for your telus please tell us
Yeah I got that text last night around 9 pm I nearly craped my self. I was like wtf. I have the unlimited data. it shouldn't matter what device my Sim is in.. I guess I'll see what the tab does with the Sim that it came with. my Nexus still works fine though. I checked the website today and they are doing Maintenance to the data section. figures.
hybred-nexus said:
Yeah I got that text last night around 9 pm I nearly craped my self. I was like wtf. I have the unlimited data. it shouldn't matter what device my Sim is in.. I guess I'll see what the tab does with the Sim that it came with. my Nexus still works fine though. I checked the website today and they are doing Maintenance to the data section. figures.
Click to expand...
Click to collapse
I am pretty sure my Tab fits ok within a 4Gb plan (I don't tether anyway). BUT I just dont wnat to carry aound 2 devices. My phone + teh Tab. And if I ahve to use their stupid plan / SIM card I will have to
I am surprised we don't see many more reactions. I thought a lot of us were doing Data + voice using their phone plans... Maybe not everybody was blocked yet. Or I just overestimate the number of US users using their tab like this. What's unbelievable is how other countries are managing the Tab vs the US (real pain here...)
Alcibiade said:
Funny cause it's exactly what I told them: I have a foreign phone as well (On top of my Tab) and I bet them that my foreign phone would have the same issue
MMh so they either detect what we do with the IMEI or potentially the radio (Or a combination of both)
I feel really bad trying to find a workaround while what I ma doing is perfectly legit when it is on my TP2, or I am even ready to pay for their Tethering plan........
If the issue is just the IMEI, that can be easily solved... But I dont like to have to be sneaky when again I pay honetsly my stuff every month
If you find a solution for your telus please tell us
Click to expand...
Click to collapse
After getting off the phone here was the scenario:
The guy admitted to me that he was not very familiar with what was going on, however I could tell he was still trying pretty hard to find out how to resolve the issue by calling other departments and he didnt have a bias towards me having an unlocked phone like I know ATT personel tend to have.
Basically there were 3 options
1. return the phone which I laughed in his face ( this was recommended not by him but by another person in a diff dept
2. Turn the internet back on with the risk of shutting off again ( which I did not do because he told my my account was now flagged for disuse of internet and could result in plenty of charges I wouldn't want.)
3. Wait until Tuesday for a call back from him since some1 has to manually put in my IMEI # and override the system, (which was apparently down)
I took option 3 with the hopes that this will be resolved by the time the rep gets back to me on Tues. If it doesn't go well my phone is basically useless and I will probably push for a free phone somehow. Best of luck to everybody else, I will update ASAP
Does anyone know tmo's exchange policy? I am on my 4th MT4G and this is one having problems. I want tmo to exchange/replace my phone with another phone of equal or lesser value. In the past they have given me this option or given me credit for the phone to apply to an upgrade.
I originally purchased the phone straight up and on the even more plus plan. I also pay for the PHP equipment bundle.
Thanks for help and hope to hear soon! If there's any more information you need then just ask.
I just ran into the same problem you have. I am on my 3rd 4g and asked them if they would do exactly what you were asking. I have the warranty purchase plan and even with that they told me at the tmobile store I was at can only offer whatever the computer gives you which is based off what HTC will give you.Each store also varies on if they will offer that as well. Why? Idk but in my case they offered me the HD7. I just laughed. So they tried calling the higher ups to see what they could do. I explained to them what was going on with the phone and the only thing he could offer me was a full upgrade discount on a different phone and I pay the difference. Not paying another $260 on another phone for one that I have had for less than year.
So in a nutshell. Tmobile will not warranty out your phone for a different brand one but they will (if the store allows for it or you gripe to the loyalty department) on a phone of the same brand. So it varies on the store you go to and it will have to be another HTC phone. Hope this helps you.
dive_junkie76 said:
I just ran into the same problem you have. I am on my 3rd 4g and asked them if they would do exactly what you were asking. I have the warranty purchase plan and even with that they told me at the tmobile store I was at can only offer whatever the computer gives you which is based off what HTC will give you.Each store also varies on if they will offer that as well. Why? Idk but in my case they offered me the HD7. I just laughed. So they tried calling the higher ups to see what they could do. I explained to them what was going on with the phone and the only thing he could offer me was a full upgrade discount on a different phone and I pay the difference. Not paying another $260 on another phone for one that I have had for less than year.
So in a nutshell. Tmobile will not warranty out your phone for a different brand one but they will (if the store allows for it or you gripe to the loyalty department) on a phone of the same brand. So it varies on the store you go to and it will have to be another HTC phone. Hope this helps you.
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Thanks for the reply! They offered me another MT4G or a "certified open boxed" G2. Whatever the F that means. So I get another phone with which I have had terrible luck with or a discontinued phone that actually came out before my phone. I refuse to believe their bull. I have been with them for 8-10 years and have always bought their highest end phone at the time and paid full price. Thank god I am an even more plus customer, time to move to Sprint unless they can cut the bull. Their "solution" to my problems and frustration is to keep on offering me the same phone. Makes a lot of sense T-Mobile! By no means at all am I trying to pass one over on them. I simply want an equal or lesser phone. I like T-Mobile which is why I have stayed with them for so long, I will call again and see what else they can offer. But, if they continue I will move to Sprint and never look back.
Sorry for replying so late but how have things worked out? The only reason I haven't switched companies is because T mobile has been pretty good with me. There rate plans are the best and that's the only thing that has kept me around. This is the only time I have had an issue with them. I would have like to switch out like you were wanting but I am glad I didn't.I just think this is best phone for me right now. At least until I can get the samsung galaxy 2.