Database Users

White Screen

HI guys!
Help Needed Big time.
I am using an O2 Mini s from the past 6 months. Everything was running smoothly until one day when the screen started getting white. Initially the problem would persist for a fraction of second a soft reset would rectify it. Now the problem has worsened. The entire screen is white i cant see anything on the screen but can receive calls. At times i can see a faded owner information but nothing more than that.
Could you guys please help me? I dont know what the problem is all about and how to fix it. I love this phone and dont want to sell it.
PLS HELP!!!!
Cheers

have same, any ideas?

looks like a broken screen digitizer. You will have to send it in for repairs probably.
My 9090 also had it and it was 100Euro already only on parts. So didnt took the matter and now have a p3300.

Problems with Screen of Touch Dual

Hello,
I bought my Touch dual 2 weeks ago.
But after a week, i get verry unusual things on my screen.
The windows button appears in shading in the other menus and pictures.
It is just as it is burned on to the screen. But when i SR the phone sometimes its dissapear and sometimes not. Sometimes it is also dissapearing when the phone is on stanby and i turned on again.
Sorry for my English, i hope i explained it well.
I gave it back to the store and i will get my new Touch Dual today.
But i was wondering if someone else have or did have the same problem.

mine (and a few other users phones) came with that error aswell. I did a hard reset and now it works like a charm =)

jvieira said:
mine (and a few other users phones) came with that error aswell. I did a hard reset and now it works like a charm =)
Click to expand...
Click to collapse
Ok. I called in the beginning the HTC customer support. They sayed that it is not a common problem. They advised me to go back to the shop and changed with another.
The new Dual arrived today, so if this has also the same problem, i wil try hard reset.
Thanks anyway.

i have the exact same issue on my Touch Dual !!
I'm pretty sure that the hard reset will not permanently fix the problem cause i tried it and after a couple of days it returns. The strange thing is that i cannot find the pattern and how to reproduce it and therefore I'm not taking it to service cause i know their answer and steps: hard reset=>it will work=>give back to customer as fixed

Black line in screen

So,
This is the 2nd day i got my device, i had it on my desk at work and didnt do anything with it, than i turned it on and i have this annoying black line from left to right on my screen 1cm above the middle. What a way to celebrate the new year...
Any way i could fix this ? or should i rlly send it RMA (and wait for 3/4 weeks ) ?

Roachie said:
So,
This is the 2nd day i got my device, i had it on my desk at work and didnt do anything with it, than i turned it on and i have this annoying black line from left to right on my screen 1cm above the middle. What a way to celebrate the new year...
Any way i could fix this ? or should i rlly send it RMA (and wait for 3/4 weeks ) ?
Click to expand...
Click to collapse
have u tried a hard reset? is the black line on tf3d or its always on the screen?
dont forget your warranty!

umexed said:
have u tried a hard reset? is the black line on tf3d or its always on the screen?
dont forget your warranty!
Click to expand...
Click to collapse
Yeah just tried a hard reset but that did not work, its always on the screen, during boot even during the hard reset action..
I just mailed to the shop where i got it for further instructions, this sucks, what a good way to start the new year .
EDIT: hey! it just dissapeared ! when it jumped to the installing windows screen it disapeared.. hot dang !! god im so happy, i dont wanna lose this phone for 3/4 weeks Thanks man !!!
btw, what could be the cause of this ?? i dun rlly wanna hard reset my device every week.. all i did today was sit in the train to work listening music, than came at work at put it down.. when i picked it up again it had that bar...

Roachie said:
Yeah just tried a hard reset but that did not work, its always on the screen, during boot even during the hard reset action..
I just mailed to the shop where i got it for further instructions, this sucks, what a good way to start the new year .
EDIT: hey! it just dissapeared ! when it jumped to the installing windows screen it disapeared.. hot dang !! god im so happy, i dont wanna lose this phone for 3/4 weeks Thanks man !!!
btw, what could be the cause of this ?? i dun rlly wanna hard reset my device every week.. all i did today was sit in the train to work listening music, than came at work at put it down.. when i picked it up again it had that bar...
Click to expand...
Click to collapse
i dont have a clue! maybe an application that messed up the device? try using the device without any extra applications for some time and see if the problem appears again.
or try duplicating the problem. i hope its not a hardware problem!

umexed said:
i dont have a clue! maybe an application that messed up the device? try using the device without any extra applications for some time and see if the problem appears again.
or try duplicating the problem. i hope its not a hardware problem!
Click to expand...
Click to collapse
Guess ill use it for a week with the minimum programs installed (gonna be a long long week tough, off from work + new device = aaahh ) Hope its a software problem tough otherwise i can still send it to the shop
Thanks allot for the help and quick responses
edit : remove double quote

black line across my screen too
i thought i'd post this here, i've the device for 5 months now, and just today suddenly after a soft reset a black line appears across my screen 1mm in thickness, just as roachie has described. and honest to God, i'd rather send it to HTC and get it checked than hard rest and hope it doesn't come back. any thoughts...

zesper said:
i thought i'd post this here, i've the device for 5 months now, and just today suddenly after a soft reset a black line appears across my screen 1mm in thickness, just as roachie has described. and honest to God, i'd rather send it to HTC and get it checked than hard rest and hope it doesn't come back. any thoughts...
Click to expand...
Click to collapse
My guess is that their first troubleshooting techniques is to hard reset your phone anyways. If hard reset fixes it then why should they spend money out of their own pockets if it's a software problem?

just performed a hard reset, didnt work. i'm taking it to HTC no other choice.

just received my phone back. they changed the LCD MODULE.

and to mu surprise no sound comes out of the ear piece, i can only hear the person i'm calling across the speaker or headphone, so i took it back today, and was promised a new unit in a few days.....

Touchpanel has died!

Hi!
I was sitting down and cleaning my display with a fiberclouth that was in the case with the screenprotector. I was not using any hard preassure or anything.
When I was finish cleaning the touch function don`t work anymore! It does not respond to any touch, but hardware keys work perfect.
I have tryed hard reset also.
The mobile works great when I am using it trough MyMobiler with my computer.
Anybody who has experience somthing simular?
Hope the I can return it. It is under 2 months old!

Well contact HTC directly, just say your Touch screen doesn't response anymore and they should help you! I hope all goes well GL.

I had the same problem. I contacted HTC and they gave me the address of the local service center. The techician replaced the screen and the repair cost was covered by the warranty.

panart said:
I had the same problem. I contacted HTC and they gave me the address of the local service center. The techician replaced the screen and the repair cost was covered by the warranty.
Click to expand...
Click to collapse
Ok!
I have sent my device to my local service center now!
Hope they will fix it fast! How long time did you wait, and do you know what exactly they fixed?

I waited 3 days. They replaced 3 parts: SUB-ASSY, LCM, LEO.
I asked them what those parts are and they said it's complete LCD with touch panel.

Hey, yesterday i got the same problem.
Seems to be that there is an hardware-error?
I send my phone back today to get a new one, or, to get the repaired one. (last would be nice because i forgot to backup my contacts )

specialdune said:
I send my phone back today to get a new one, or, to get the repaired one. (last would be nice because i forgot to backup my contacts )
Click to expand...
Click to collapse
Sorry to tell you this, but even if it is the same phone, they're 99% sure to do a factory reset before sending it back.

Finally I got my phone back!
They have replaced the LCD, touchpanel and some small parts.
It took a while, but I bought the Nexus one after I sent my HD2 in. Funny to test it, but when I recived my HD2 yesterday, I remembered why this is my primary phone! =)
I just love the LEO!!!!
Let`s hope that this problem I and a couple of others have had is not a common hardwear problem!

NONONONONO!!
When I tryed to take a picture now, the blitz don`t work.
It is the first time since I recived it from the repair I tryed the cam, so it must have happend there!
Anybody know if it can be a softwear problem?
Hate to send the phone to repair again! The are using so much time here in Norway!!!

akilles_ said:
NONONONONO!!
When I tryed to take a picture now, the blitz don`t work.
It is the first time since I recived it from the repair I tryed the cam, so it must have happend there!
Anybody know if it can be a softwear problem?
Hate to send the phone to repair again! The are using so much time here in Norway!!!
Click to expand...
Click to collapse
the flashlight doesn't work when the battery is low. after a full charge, try it again.

I have a full battery! =(
Maby I have found out something!
I downloaded a app from opnmarked, htorch is the name.
When I try opening it, I recive a error that says: Error finding the DLL or the "camera_Init" entry point: Can`t find PInvoke-DLLen HTCCamera1.dll
Anybody knows something that can help?

[Q] Nexus 4 Spots On Screen

I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric

Hi
eric0668 said:
I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric
Click to expand...
Click to collapse
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil

So this was present before the factory reset 3 days ago? If not then do it again
Sent from my Nexus 4 using Tapatalk 2

PhilipL said:
Hi
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil
Click to expand...
Click to collapse
Thanks to everyone, as you were responding, my friend Macky (maybe you know him LOL) suspected it had to be software/app because it showed up on the screen shot. So he said it wasnt hardware
I reset again and no problem
Thanks
lets say it wasn't the app, what could have caused it. (btw I dont root so dont know all the basics you prolly do) Just simple things like the computer that get messed up??