Database Users

The Sprint Hero Lost SMS Debacle

I was all set to finally take the plunge and sign a contract with Sprint for the new Hero - just waiting for my prepaid cellphone account to run out of money. Now more and more reports have started coming in about the Sprint Hero and its issues with losing SMS, and possible MMS too. Some sauces:
Engadget's questioning > and the scary responses: http://www.engadget.com/2009/10/26/htc-hero-having-intermittent-text-messaging-problems/
Sprint Community's ongoing thead: http://community.sprint.com/baw/thread/22913?tstart=0
SprintUser.com's ongoing thead (there are many): http://www.sprintusers.com/forum/showthread.php?t=195769
Slightly older but still the same problem from here from XDA: http://forum.xda-developers.com/showthread.php?t=572134
A few observations (feel free to add your own):
-UK/GSM Hero users are experiencing this, though to a much lesser extent
-A common, but not completely sweeping assessment is that affected users are using task killer programs or did at one time, even before a hard reset
-Soft resets tend to help the problem, though only temporarily (for some)
-People are getting the same issues on brand new phones that they exchanged for old ones.
Any thoughts? Do you have any personal experiences with this? I'm hoping to hold out till HTC/Sprint releases a patch or some sort of announcement about this problem but in the meantime, what has your experience, as a CDMA/Sprint Hero user, been like in regards to losing/delayed SMS and MMS messages?

From my experiance running Hero on the G1 lost text messages were due to the messeges app failing due to many things running and causing it to crash.
I can't speak for the sprint Hero, though I have not experienced any lost text messages I am aware of.
Maybe its a network issue?

I actually experienced it once. From what it appears, I downloaded a task manager and selected to kill all running apps. After I rebooted my phone though I have yet to experience any text message loses. Originally I was blaming it on a 3rd party messaging service, however now I really think it was as a result of killing the messaging app. This happened about a week and a half ago and so far *knocks on wood* have not experienced any other issues. Aside from that, I still love my hero. I honestly think that it is the best phone I have ever owned.

My biggest issue with SMS messages is that I've had up to a 3-4 minute delay between the timestamp on the message and when i get the notification. But AFAIK, I haven't lost any messages.
I think its a great phone so far. If Android keeps picking up as it appears to be, I think it can trump apple and iphone.

I have not lost any texts. I tested with texts to and from different carriers and area codes. I have not run any task killers. For what it's worth, I have not had any of the battery problems that people have run into either.

i had lost all of my SMS messages on my Sprint Hero after i installed Handcent SMS and used it for a couple days ( which so happened to be exactly a week after i bought the phone the messages were gone)

your sms's are still there, but they are in your messenger app, handcent doesn't access stuff that's already there, just the new stuff comming in. I don't belive it's possible to import the sms's that are already there, or at least there's not a known procedure on how to do so.
you can access them if you pull up your original messenger app, just no way to import/export. Sorry, probably not the answer you were looking for, but it is the correct one.

I had this problem when I first got my Hero, no text messages were being received, third party SMS app or not. My Hero said 'with Google' on the back. I exchanged it for one that just says 'htc', haven't had the problem since.

im worried
ive had the phone for 2 weeks.three days later i got the dreaded calls from friends and girlfriend that i havent been answering back to text. ive installed handcent sms and smstomailbox. from then on the problem has stopped.although i have sent myself some text and im yet to receive them no one has told me they cannot contact me. i just moved to sprint because i recently got a job as an assistant. my boss contacts me strictly through text. (you can imagine the magnitude of this issue) after all the forums ive read, i dont know what to do regarding this. my 30 days is almost up. i cant imagine a patch is not already on the works, but ive read this has been a known problem for some time. with Htc pumping out phones by the dozen and 1.6. / 2.0 updates taking the spotlight, i wonder if i should return my phone. the phone is real nice and i dont want a flimsy pre. seems too much stress for a device you pay good money for.i have the sprint hero with the "with google" in the back. seems like a bad time to get a phone with sprint since theres no news on wether this phone will be upgradeable or patched and the other phones are going to get upgraded soon. (HD2)

!!!
on another thread someone posted that the problem had been acknowledged . the post pointed to a flaw in the sms app that did not send a "memory full" notification back to the sms database server. so it seems theres a limit to the sms app capacity and it kinda locks down or something along those lines. lol (sorry ill post the link when i find it again) in other news 2.0 is coming to the hero. so i guess ill deal with the issues till then.

I purchased a Hero on launch day [early run device, without 'with Google' branding, only 'HTC' on the back cover] and quickly encountered the intermittent text message delivery debacle.
Bottom line, there were extended periods of time in which text messages being sent to me were simply not appearing on my phone. [Side note, this includes individuals both on and off the Sprint Network.] Turning the phone off and on usually alleviated the non-delivery / appearance problem but any messages sent during that time were gone. There was no flood of messages post restart.
I should note that on two occasions I did notice that I had received a text in the top notification bar but when I opened the Messaging App, the text was no where to be found.
It appears that the messages may indeed have been delievered... but the app is 'eating' them, so to speak. This *could* explain why on Sprint's end, everything looks fine on the network... or so I was told, which I believe.
My temp solution, as advised by forum / discussion posts by other Hero users was to install an alt Messaging App [I used Handcent SMS] and use this rather than the stock Messaging app. Additionally, I added 'SMS To Mail Lite' which forwarded a copy of my incoming texts to an email address. I experienced no intermittent outages / delivery failures / abductions at all. Both Handcent and the email inbox matched. While this 'worked' I was unable to replicate the bug but since I was using Handcent this might have been why.
Later, after spending some time on the phone w/Sprint Advanced Tech Support, they determined it was not a network issue and was due to the phone itself [as their system showed all my messages being delivered]. They set up a trouble ticket and I was able to swap my Hero for a new one at my local store. Caveat, I was still under the 30 day trial which made things much easier when I got to the store.
I was told by Advanced Tech Support that HTC has recognized this intermittent text delivery issue and they are working on a solution. I only mention 'Advanced' b/c the first individual I spoke with from regular Text Messaging Support had zero knowledge of this issue and was quick to deny any problems whatsoever. No one at the store knew anything about it either, but I wasn't expecting it. So if you speak with anyone at Sprint, expect that they might not know yet and be nice. You might even get a replacement phone.
Currently, I'm still using Handcent and really like it. Tried ChompSMS but just prefer the other. They're on par w/one another so be sure to check them both out if you prefer to go this route. Also, I used the 'My Backup Pro' app to restore my new phone to the original configuration. Certainly worth the $5.
Hope this helps.

Just how bad is the sms problem?

I am thinking of binning my omnia and moving back to htc with the hd2. The big problem i have is the issue with sms not working correctly. I use sms alot, and would not be willing to live with a phone that sms doesnt work properly.
Please could you fill in the survey and also give me an idea of which rom you are using and if this changed the sms problem for you?
Thanks

Non-existent, if you have the 1.6.1 ROM

No problems at all even on 1.43 ROM

Never had any problem with sms.

After flashing 1.61 no more SMS issue (as well as no other bugs so far, still testing...)

t-mobile
ROM 1.43.110.2 (70315) WWE - Set up the phone, sent text with RSVP and got one back seconds later.
Same with email.

geekyhawkes said:
I am thinking of binning my omnia and moving back to htc with the hd2. The big problem i have is the issue with sms not working correctly. I use sms alot, and would not be willing to live with a phone that sms doesnt work properly.
Please could you fill in the survey and also give me an idea of which rom you are using and if this changed the sms problem for you?
Thanks
Click to expand...
Click to collapse
There are currently two separate sms bugs:
1. Messages get stuck in the outbox and never get sent
2. Horrible lag when loading an sms thread with lots of messages.
The first has supposedly been fixed in the 1.61 rom(never had this issue myself), but the latter hasn't. The music player suffers from the same lag.
So if you send a lot of messages I'd still recommend switching to the default WM application.

never had a problem with SMS. ROM 1.48

Where can you find the 1.61 ROM?
I cannot locate this anywhere on HTC's website. Can anyone please point me to where they downloaded the 1.61 ROM from?

thijazi said:
I cannot locate this anywhere on HTC's website. Can anyone please point me to where they downloaded the 1.61 ROM from?
Click to expand...
Click to collapse
It's a leaked rom so you might want to check out the leo rom sub forum.

I am not having any issues with SMS getting stuck in the out box.
I am however getting the slow down when loading SMS threads. With about 30 messages its getting slow. Not terrible but compared to instant when i started it seems horrible.

Never had any problems with SMS, with 1.43 or 1.48.

I have no idea, what is sms problem this phone work awsome out of the box.
You wanna see fu*ked up phone try lg viewty or other lg crap...

I'm using the O2 HD2 with 1.43 ROM
Today is the first time my GF didn't receive my sms and she called me as worried something happened to me. After we hung up, I was gutted that my HD2 actually had the sms problem like what people have said. However when I tried to send her another sms later on, I realised I didn't actually press send before pressing the home button. I'm guessing the O2 HD2 doesn't have sms problem?

Toss3 said:
There are currently two separate sms bugs:
1. Messages get stuck in the outbox and never get sent
2. Horrible lag when loading an sms thread with lots of messages.
The first has supposedly been fixed in the 1.61 rom(never had this issue myself), but the latter hasn't. The music player suffers from the same lag.
So if you send a lot of messages I'd still recommend switching to the default WM application.
Click to expand...
Click to collapse
In regards to sms bug 1: I'm running 1.61 rom and the messages I sent today I've still not received any delivery reports for.

no1 had this problem??
receive are all 2-3 minutes too early (time is not match with own mobile time clock) as it basic on sender time and so put the text conversation out of sync.

wiltonson said:
I'm using the O2 HD2 with 1.43 ROM
Today is the first time my GF didn't receive my sms and she called me as worried something happened to me. After we hung up, I was gutted that my HD2 actually had the sms problem like what people have said. However when I tried to send her another sms later on, I realised I didn't actually press send before pressing the home button. I'm guessing the O2 HD2 doesn't have sms problem?
Click to expand...
Click to collapse
It most certainly does. I'm with O2 and have this problem, also the occasional text going to a different (and non-requested) recipient!

HTC have provided a hotfix today for SMS issues. I havent experienced the problem myself so am interested to see if the problem is resolved.
http://www.htc.com/europe/SupportViewNews.aspx?dl_id=812&news_id=407

Nope that hotfix didnt fix anything. I still have messages sitting in outbox for hours now..
humbug
(ps, using the ROM 1.48)

i still had time stamp error

Guys, who REALLY solved problem with SMS???

I very, very sad....
I can't view list of SMS
I can't answer to SMS without 5-10sec timeout
I can't use default interface for SMS
Its terrible.
If you ready to answer me about this with thread when swith to default mode, you must to know that I've tried this and I lost MMS.
I can't use only SMS without MMS.....
Plz, help. Who sovle this problem, help.....
.

+1 it's to sad. I've had the phone for 3 weeks now, and i'm waiting on HTC to fix this terrible issue (this and the alarm issue..)
i still have to use Nokia N86 as my primary phone, because like you, i want both MMS and SMS. HTC please??

Guys,
If this issue is really of concern to you do the following:
- write to HTC so they know that there is still a problem out there for some users.
- implement this fix here http://forum.xda-developers.com/showthread.php?t=584696 (see the last post f you want to solve the MMS issue).
WB

Same here!!
What I am doing now as a workaround is using PowerSMS (http://download.cnet.com/PowerSMS/3000-10440_4-10920088.html).
It allows you to make a full backup (among others) of your SMS (inbox and sent items) and restore them anytime with the option to delete them after backing up.
Regarding the amount of use you can backup SMS you don't need anymore. It's really quick.
I'm doing this once/twice in a week and the sms app is responding. According to the amount of sms you send/receive you can screw it up and down;-)
I receive round about 10 sms each day and send ~10 sms pro day.
But as I said. It's not really a solution but a little apsirin for my headache!
Cheers,
LEE
P.S. beside all these, this powerSMS is a really nice app (e.g schedule SMS ) .

Theoretically you could also use MyPhone to sync up with your online account and then sync back to device if you want to backup and flash a new rom.

BLAST3RR said:
Theoretically you could also use MyPhone to sync up with your online account and then sync back to device if you want to backup and flash a new rom.
Click to expand...
Click to collapse
I use MyPhone on a daily basis (it automatically backs up everything except my storage card at 4am). It also allows you to archive text messages online, and you can then delete them from your online store and it automatically deletes them from your phone during the next sync. Doing this, I never have problems with my SMS or MMS, as I keep the number of messages down. I've got over 2000 messages archived on MyPhone (accessible via the web interface), and about 100 on my phone at the moment. Once there's a 100% fix in place, I can restore the archive and they will get put back on my phone automatically.
If any of you are having problems, have you done what wacky.banana suggested? That thread seems to have resolved the issue for the majority of people. Okay it's not ideal, but until HTC fix this then we have to make do with what we have.

I dont understand why you told about Backup SMS? I have not problem with backup.... I have problem with SMS messaging.
As i wrote above, I can't get normal communication by the SMS.

Henry_Lee said:
I dont understand why you told about Backup SMS? I have not problem with backup.... I have problem with SMS messaging.
As i wrote above, I can't get normal communication by the SMS.
Click to expand...
Click to collapse
Henry_Lee,
What JohnCMolyneaux is trying to tell you is that your problem is probably being caused by the HTC SMS application not being able to cope with too many texts on your phone. Its a well known problem and produces the symptoms you have (search for SMS problem on XDA and you will find lots of threads on this).
What he was trying to say was that if you backup your texts online then delete all of them off the phone but the bare essentials then you stand a better chance of getting the HTC SMS app to work.
An even better solution is the one I set out above.
There's no more on offer here I'm afraid. It's either one of the 2 solutions above or you live with it.
WB

I have only 10-20 SMS on my phone and get problem even with 1-5 SMS.
I already wrote to HTC support service but I think someone solve problem....

I never had any problem .. I know it's not being helpful, but just so you know.

now that hspl & sspl is out with several cooked ROMs, is there any ROM that solves this issue? or will there be any ? becuz this is the only issue anoying me right now, and i kind of don't see why to flash ROMs only becuz of their skin :S

I have two major issues with this phone, 1. some sms messages doesen't get sent, they're stuck in the outbox. 2. the alarm clock isn't reliable at all.
Sendt an e-mail to HTC and got this answer: (i did include in the e-mail the fact that i have installed the hotfix)
Dear HTC Customer
HTC is aware of this now, and working on a solution. Thank you for your patience

shu8i said:
now that hspl & sspl is out with several cooked ROMs, is there any ROM that solves this issue? or will there be any ? becuz this is the only issue anoying me right now, and i kind of don't see why to flash ROMs only becuz of their skin :S
Click to expand...
Click to collapse
Yes, I waiting for normal ROM. But now i dont see any famouse ROM Developers like BePe, just some young staff....
And nobody say that his ROM is fix the SMS problem. Just "added all last software".... Its not good way for ROM crwation.

Henry_Lee said:
But now i dont see any famouse ROM Developers like BePe, just some young staff....
Click to expand...
Click to collapse
Never heard of Miri then?

Henry_Lee said:
Yes, I waiting for normal ROM. But now i dont see any famouse ROM Developers like BePe, just some young staff....
And nobody say that his ROM is fix the SMS problem. Just "added all last software".... Its not good way for ROM crwation.
Click to expand...
Click to collapse
Well, this will not easily be solved by a simple rom fix.... It's a fundamental error in the sense 2.5 msging. The alternatives aren't perfect either (there is a sense 2.1 workaround which has some bugs as well as the 'disable sense' option which isn't all that for some).
Afaik custom roms usually are stripped, updated, modified and tweaked and no core fixes which are the resposibility of HTC.

Henry_Lee,
I found a solution for my SMS problem, which was quite similar to yours I think:
- not able to send (new) or answer messages
- not able to see message history
- not able to go to 'more' for more options
First of all I wrote an email to HTC as well, but they didn't seem to understand my problem or care about it. They answered a hotfix
would be available soon, but that was a hotfix to solve the other SMS problem where messages didn't get sent immediately etc..
However, once this was released I downloaded it and installed it onto my HD2, result: wasted my time (as I expected really...).
Because HTC didn't respond to my next messages anymore (therefore I assume they don't really care) I started to try a couple of things
myself:
1. Made a backup using SBP Backup software excluding a backup of the registry in System Data
2. Performed a hard reset
3. Installed ROM upgrade (in my case it was Netherlands 1.48.404.2)
4. Installed SMS Function Update
5. Re-installed most of the files in the backup in ROM Upgrade Mode, apart from System Data (use Customize Restore)
Result: problem(s) solved!
SMS works like a charm again, as it did when I just bought the phone.
Just disappointed in the way the HTC customer service desk works (or doesn't work...). Still, it's not just HTC's CS, Nokia excels in their
stupidity, one of the reasons I got a HTC phone this time. Let's hope I won't have to contact any of them again soon...
Hope this helps!
Brgds,
Paul

Polvito said:
Result: problem(s) solved!
Click to expand...
Click to collapse
How long has the problem been solved? I found this problem after 3 weeks with my device. A hard reset (or equally a ROM flash) would surely cause the equivalent. You may see the problem reappear, as I did after a week, after the 1.48 "upgrade".

johncmolyneux said:
How long has the problem been solved?
Click to expand...
Click to collapse
The SMS function has been up and running for about 3 weeks now. And like I mentioned earlier I have also upgraded the ROM version, no problems since.
Many messages have been sent and received meanwhile so at the moment I'm confident the problem has been solved properly. If not I will let y'all know!
Brgds,
Paul

I do sympathize with those having SMS issues. Have you all consider possibility is hardware issue as you also notice there are guys in the forum saying they do not have such issues. I am one of them. I have been using the HD2 for 38 days already. On day one I restore about 800 sms into my phone. There was NO lag and the SMS were all displayed within 10+ secs ( one time lag to display ). Subsequent no more such lag as was instant display when I access it
SMS stuck in outbox only one time ( few minutes ) - I discounted it off, as I just reach another country
daily I send/recieve about 20-30 SMS : till today I NEVER encountered SMS stuck in outbox. SMS was also immediately displayed in PEOPLE tab ( found many users complain very slow to load ). I only face this issue few days ago on the cooked rom based on Leo 2.0 build 28*** ; I change back to rom based on build 2188## - no more such issue
Till today I NEVER even bother to install the SMS hotfix - see no need of it

johncmolyneux said:
Never heard of Miri then?
Click to expand...
Click to collapse
Heard, but I will wait normal SPL and Bepe.
When I had HTC Cruise I tried many ROMs and Miri's too, but only Bepe to cook ROM like my taste.
Looks like HSPL is ready. isnt?

[Q] Android splitting SMS, bug?

Hello, I am on MDeejay's rEVOlution 2.2, Kernel 7.6;
I was texting some people and they say android is splitting my text's. I texted myself, and it sends two seperate sms after 154 characters.
My carrier is Vodafone, and has no sms limit.
Anyone silly idea's?

I had the same issue some time ago, but with recieving messages from a friend. think I was using an older Mdeejay Z version. Haven't tested it with the new rEVOlution. But since we are both on VodafoneNL, that might be it. So we'll need input from non Vodafone users.

I now confirmed that even switching to something like 'handcent SMS', an alternate sms app for android - does not fix the issue.
It cuts off the sms after 160 characters, and sents everything after 160c in a seperate sms. Does it again at 320.

I have seen this... I don't recall how I fixed it within the original build (spare parts, maybe). Within the wonderful Handcent app goto settings / sent message settings and you will find the option to 'split sms 160'. Try removing the tick
Sent from my HTC HD2

Thanks for the input, mate.
Anyone else who has a idea on how to fix this in the standard messaging application from Android?

tomj777 said:
I have seen this... I don't recall how I fixed it within the original build (spare parts, maybe). Within the wonderful Handcent app goto settings / sent message settings and you will find the option to 'split sms 160'. Try removing the tick
Sent from my HTC HD2
Click to expand...
Click to collapse
Hi I'm having trouble with this message splitting on my HD2 also. I tried the option you said in Handscent but it was already selected as 'Don't split'.
Anyone have any other ideas?

l3mm said:
Hi I'm having trouble with this message splitting on my HD2 also. I tried the option you said in Handscent but it was already selected as 'Don't split'.
Anyone have any other ideas?
Click to expand...
Click to collapse
Yes. I was having this split sms-problem as well. I've tried a lot of things - but none worked.
I have been using different Sense roms (Desire and EVO-based) with the same problem. Then I took the step away from Sense and installed a stock Froyo Rom - HD2ONE. And voila - now my text messages are joined correctly at the receiving end.
But now I'm suffering from the echo-problem... Hope to fix it soon.

Im not sure what you mean right now after reading a couple times the thread.
If what you want is to send a single SMS with more than 160 chars, thats not possible. SMS (SHORT Message Service ) has a limit of 160 chars per message, sometimes a bit less if you carrier adds a signature or something at the end.
What cell phones do, is split SMSs every 160 chars, then send em and the receiving phone join em together again.
The issue might be on the way your Android Build splits the message
Sooooo, if you issue is with spliting, then yeah you can try fixing it using different ROMs, if what you want is sending 160+ SMSs, then I think is not possible
Interesting read: http://latimesblogs.latimes.com/technology/2009/05/invented-text-messaging.html

Zephyrot said:
Im not sure what you mean right now after reading a couple times the thread.
If what you want is to send a single SMS with more than 160 chars, thats not possible. SMS (SHORT Message Service ) has a limit of 160 chars per message, sometimes a bit less if you carrier adds a signature or something at the end.
What cell phones do, is split SMSs every 160 chars, then send em and the receiving phone join em together again.
The issue might be on the way your Android Build splits the message
Sooooo, if you issue is with spliting, then yeah you can try fixing it using different ROMs, if what you want is sending 160+ SMSs, then I think is not possible
Interesting read: http://latimesblogs.latimes.com/technology/2009/05/invented-text-messaging.html
Click to expand...
Click to collapse
I guess most of us know that an SMS consist of max 160 chars. But most modern phones (from the last decade or so) make this almost invisible to the user, as when the user types more than 160 chars the phone will automatically split the message in two or more sms messages. These 2, 3 or more split text messages will then be rejoined again by the receiving phone.
This is how it should work on all mobile phones, but on different Sense builds on my phone something goes wrong. It seems (only seems) that my android sense phone does the right thing. When I send a message consisting of say 400 chars my phone sends this message to the receiver and it looks absolutely normal. It's invisible to me that the message is split - although I know of course that the phone does that for me. But whoever the receiver is (a nokia, Iphone, or another HTC) they all see my sms as 3 separate sms messages - not joined. I have received many complaints from friends and colleagues because my sms messages will not join on their phone.
The solution for me was to switch to a non sense android build.
Maybe most of the sense builds in this forum is originating from a us version or an asian version where the sms split/join control characters are different from the european ones, and therefore others phone (from europe where I come from) cannot understand it and does not join the messages. I don't know...
But I do know that a stock android build works for me...
And by the way... I figured out the echo-problem by reading Hastarins FAQ.

same problem here on mdj revolution 1.7 and o2 germany
maybe some more people of different builds can test if it's working fine. especially on sense builds!

I don't have this problem here. Just checked with girlfriends phone.
Using MDJ Revolution on o2 uk
Sent from my HTC Desire using XDA App

ssamsonice said:
The solution for me was to switch to a non sense android build.
Click to expand...
Click to collapse
Which build do you use now if you don't mind me asking?

Gushfevah said:
I don't have this problem here. Just checked with girlfriends phone.
Using MDJ Revolution on o2 uk
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Hi, which revolution build are you using the Desire (Bravo) based one or the Evo based one.
I'm also on O2 UK but have the issue with my build below (the EVO based one).

l3mm said:
Hi, which revolution build are you using the Desire (Bravo) based one or the Evo based one.
I'm also on O2 UK but have the issue with my build below (the EVO based one).
Click to expand...
Click to collapse
Using the desire build, have used an Evo build in the past and not been told the sms's were being split.
When I get chance I'll try out his Evo build for you and see how it goes.
Sent from my HTC Desire using XDA App

Does this problem has been solved ? People's stating to get annoyed by my "multiples SMS" & my no sent SMS (because it's sometimes converted in MMS and I didn't activated MMS on my network - so no sent).
I've noticed that downloading Hancent and removing it has changed the limit up to 160 chars in Sense-SMS.
It will be unfortunate to give up a wonderful Sense ROM because of this issue.
Configuration is :
ROM : Core_Droid_EVO_V0.7_SuperSonic [SD] (but problem occurs on all Sense ROM I tested so far).
Operator : Proximus [Belgium] (I think it's the big problem, 'cause in the changelog of V0.7 said).
* SMS longer than 160 characters gets split into multiple msgs
Click to expand...
Click to collapse

I have actually seen this happen to regular Android phones running Sense, or any phone that was natively Android being updated outside of OTA Updates to a newer version (even if stock), so it's not just a porting issue.

Slow SMS notifications

Hi. I havea prob with my DHD. Couldn't find anything in the forums. I wonder if someone might be able to help?
Sometimes, when someone sends me an SMS message (or if I have a new voicemail), I don't get a notification for ages. Sometimes hours, sometimes over a day even. The other day a friend rang me after I hadn't replied to his text, and once he was off the phone I went into my messages app and the message suddenly popped in. This makes me wonder if maybe it's something to do with the messaging app not polling in the background or something?
I'm on O2, with a non network branded handset, stock rom up to date with 2.2.1. Settings>About lists me as running "software version" 1.72.405.3.
Any ideas?
Thanks loads for any help!

It's possible that maybe you're in an area with bad reception? Generally when you get slow sms notifications it's usually due to the provider.
You could try changing to a different radio and see if that helps? Or even try flashing a custom rom.

You could also be getting the SMS notification bug since the last update. There are a number of long threads about it in here. Waiting on an update from HTC to fix it.
Sent from my Desire HD

Its o2s fault, i used to have a W910 on o2 and had the same problem, try another sim/network
Sent from my Desire HD using Tapatalk

Probably the sms notification bug which is well known in 1.72 software version. Try using a third party app like "sms popup" to handle the notifications.
Sent from my Desire HD pocket rocket.

Slow SMS Notifications
Thanks for all the replies!
Definitely not a service issue as I wondered this myself to begin with but it happens both at home and at the office in central London.
Will try a third party SMS notification app. Reassuring to know I'm not alone.
Might look into flashing CM7 or something, as this is a fairly major prob for me to be missing people's messages.
Also not convinced by O2's 3G coverage. Contract's up in December when I shall be looking elsewhere.
Thanks loads.
Rolo.

Another recommendation for SMS Popup here. Very handy app.