Phone freezes on the unlock screen/ slide button - HD2 General

Hi everyone, I just purchased 2 HTC HD2 phones from T-mobile 5 days ago and every thing was fine until 2 days ago. The phone that is mine started to freeze on the unlock screen / slide button, will not unlock all the time, sometimes it does sometime it doesn't. I have to remove the battery and reset to unlock. Both phones came with the same firmware version 2.13.531.1 but only my phone freezes and not my wifes. I read in the T-Mobile forums that, the latest update would fix my issue. So I update my firmware to the latest version (actually reinstalled latest version as it was already installed on phone, to see if that would fix issue) 2.13.531.1, to fix unlocking issues in the lock screen. But after updating several times and trying almost every thing I have read about in this forum and HTC's forum, like disabling sensing and cleaning the RAM removing locations from weather app and permanently deleting all text messages and emails, and disable autolock with cab file, Nothing has worked. I have 2 HTC HD2 but only 1 freezes. They both have the same firmware version 2.13.531.1. The only work around I have found is to deactivate automatic shut down in the settings menu to keep the phone from locking automatically sense it only freeze at the unlock screen/slide button.How ever this drains my battery alot faster because the screen only dims but never shuts off and its not a real fix to the issue. If anyone knows of a real fix please post here will I check again for any knew posts......................Thank you .

It might just be a defective phone.
I for one started on the (i believe its 2.10) firmware & then upgrade to the 2.13....HATED IT. They 2.13 which was supposed to "fix" certain bugs seemed to make mines worst so i reinstalled the original 2.10.
Im not sure if they do handset trade where you are, you could call the store and find out, if not, you could always downgrade the software to see if it works, or just flash a custom ROM....
Or wait on hole for a TMO rep and see if they can just send you a replacement (once you got through a bunch of troubleshooting that most likely wont work).
Good LUCK!

mine also freezes on the lock screen, is there a way to deactivate the lock screen during standby?

spikegotti said:
mine also freezes on the lock screen, is there a way to deactivate the lock screen during standby?
Click to expand...
Click to collapse
Go to google and type in "deactivate lockscreen on hd2"
Choose the second result...
Didnt want to get in trouble for posting the link to another site so i decided to play it safe....

Related

Screen lights up every 30sec when locked

I have a major problem with the slide lock function on the HD2. When the screen is locked, if the device is placed flat on a table (screen up), the screen lights every 30seconds, then dims, then goes off, then relights again.
This is killing my battery life. I haven't been able to find any other reports of this on this forum.
There are no notifications waiting on the phone while this is happening.
The only modification I have made to this device is to disable the HTC messaging app (using Zenyee's cab).
Anyone have any ideas?
Have you installed any other software at all?
Hmmm, now it has stopped doing it. Randomly. After doing it non-stop for 3 days, it suddenly stopped.
There's a lot of that kind of stuff going on with the HD2 ROM.
s0uthpaw said:
Hmmm, now it has stopped doing it. Randomly. After doing it non-stop for 3 days, it suddenly stopped.
There's a lot of that kind of stuff going on with the HD2 ROM.
Click to expand...
Click to collapse
It's not the "HD2 ROM". It's some buggy software that you installed on the phone yourself.
The phone does not do that out of the box (or with the official ROM updates.)
Try to think back to when it started happening, and what you'd recently installed. Uninstalling may not solve the problem, as you can't guarantee that all the changes will be backed out, but try to remember what you installed that caused this problem and uninstall it. If this doesn't work, a hard reset will probably be required.

[Q] Lock Screen after Stock Upgrade

tl;dr: lock function no longer working after upgrade from official 1.6 to 2.1
I know this is a duplicate post from two others, but they never got any replies, I'm just trying my luck here.
New phone, preloaded with 1.6, no third party apps other than carriers bloat. Lock screen functions just fine on 1.6 and I have never attempted any "rooting" to this device.
Once I perform the official update with Samsung Kies Mini, the lock screen never shows up. It boots right to the home screen and the lock button now only turns off the back-light.
Tried enabling pattern lock, but it never shows. Performed system reset back to 1.6 and the lock screen returns. My carrier, Rogers (Canada), has never heard of this and is going to exchange my phone. However I want to find out if anyone else has a cure for this weird bug before my replacement arrives Friday (Nov 5).
Try changing backlight timeout in settings- on 2.1 screen is locked when light goes off. Maybe somehow system is set to "never"

[Q] Serious Touchscreen Lag Issue [UPDATED]

First of all, sorry if this thread is out of place, but I'm not sure where else to turn.
My HD2 worked terrifically with FroyoStone 3.2, Hastarin 7.6 up until last Wednesday (5 days) ago. Then I started to experience, and have not been able to fix, serious TS lag issues.
Symptoms: I hit the unlock button, swipe to unlock, and the touchscreen will be responsive if I KEEP using it...if I pause for up to 3 seconds, the screen is no longer responsive. I have to relock the phone, unlock, and then swipe again to get it to work.
The touchscreen works perfectly fine in Windows Mobile 6.5. (Energy 2361X)
Attempts to fix: I've formatted the SD Card inbetween trying all of the following items-
1) Switch to MDJ ROM with MDJ kernel
2) Switch to Bluetopia ROM (0.5, 0.6 & 0.6.1) with Hastarin 8.0 OR 8.1
3) Switch back to FroyoStone 3.2 with kernel that comes with it
4) Update Radio ROM
5) Update to new Energy WinMo ROM -- after running Task 29 first.
Today, I purchased a new SD Card, loaded it with a clean install of Android, still have issues.
Also tried:
1) Turning off all LED notifications
2) Disabling Auto brightness in WinMo and Android
3) Disabled Screen Auto-Rotate
Honestly, I'm all out of ideas, and I hope someone in the community has a way to help out. I find it so odd that the touchscreen works great right after a "wake-up" as long as I keep it constantly stimulated...then fails to respond if I let it sit for more than three seconds. Is this a polling issue?
All ideas are appreciated. Thank you
UPDATE:
Followed another thread that suggests using the exact same WinMo ROM as the Builder -- matched my ROM with cmylxgo's WinMo ROM (author of Bluetopia) after another Task 29...no fix.
More Information
UPDATE 2:
Also tried 32K clusters and 64K clusters when formatting the card. Problem exists with either size.
There are G-Scripts to disable the G-Sensor and then re-enable it without rebooting.
If you want to jump to the extreme and want to remove all the sensors entirely.
Code:
su
rm -rf /system/lib/hw/*.sensors.so
Terminal
Thanks for your quick reply.
Unfortunately, I'm not the best with working with Linux/Terminal commands -- I tried typing in your code, and it returned that there was no such file/folder as -rf, and then I removed that section, and it said that it could not find the system/...
So obviously, there's something I'm missing, or an error in the syntax, that I cannot debug.
Any help is appreciated.
Are you having any data freezes or are you on an area with poor to no signal? I get really bad system lag when I loose signal while my phone is trying to download. Ppp will freeze and the phone will be unresponsive till reboot. Only way I avoid this is to turn off data if I got into a building I know I will loose connection in.
Sent from my HTC HD2 using XDA App
Updates
Thank you for your reply --
I checked into the disconnects being an issue by enabling Airplane Mode and seeing if I still had the same results, and unfortunately I do. I tried by disabling the Wifi and Mobile network separately, and still same issues.
But, here's an update on the issues:
Installed TYTUNG's NexusHD2-FRG83 V1.6, and this thing is very, very lightweight. Great battery life, great data (went to sleep, woke up, and not only was my phone still on...but I didn't have to reset data to check email...nice). The issues still remain. These are the newest things I've tried:
1) Remove Boxwave screen protector
2) Run from Airplane Mode.
I did however notice something really, really important: when the screen freezes, if I simulate a multi-touch gesture (pinch to zoom, etc), sometimes it wakes up! This is not a guaranteed thing (like 60%), but definitely something to work with.
Also, I noticed that one time that the touchscreen stopped responding, I tried the multitouch, no help...but I stayed on it. Multitouch tapped like crazy for a solid 6 seconds...then tried to shut the screen off -- and that button didn't respond. It was as if I saturated some bus of some sort that it had to clear out before it could finally shut the screen off.
Finally, I've noticed that the screen just needs to shut off for the touchscreen to unfreeze -- not go into a full lock situation. So, if the screen goes black, and I hit the lock key immediately, it'll unfreeze the TS.
Thanks to everyone who is trying to think of an idea!
i seem to be having the same issues as you right after i wake the phone up to unlock it. locking the phone is a habit for me to try and save as much battery as possible and also to not press any buttons while in my pocket.
im running a cyanogen rom and i changed the setting to allow me to unlock the phone by pressing the center windows key. i noticed that when the phone will not allow me to unlock it i can press the menu key and unlock it but i cannot use the touchscreen at all until i relock and unlock.
sometimes i have to do this a few times before the touchscreen comes back. i was thinking it could be my sd card but this started to happen today. i have been using android on my hd2 daily for the past 12 days without any problems. its weird that it started all of a sudden.
so it seems we still dont have a fix for the touchscreen freeze yet, right ?
Same problem here
Hi, I am experiencing the same problem.
Tried few versions of Android, The same problem repeated itself.
So I had to return to WM6.5 - there it works good. Only I have to reset the phone twice a day :-(
Hope someone will find brilliant solution for the sad problem that prevents using Android...

[Q] Random unresponsive home and lock button

Hi,
I am having some serious trouble with my note 3.
The basics of the problem are that the lock button seems to lock the screen but once pressed again it shows whatever was on the screen before, not the lock screen!? Holding the lock button does not come up with the turn off/reset options.
Another odd thing that happens along with this is that any application that is opened or closed the screen flashes black before opening up.
Along with this I have found that the alot of the native apps, including phone, contacts and most annoyingly, CLOCK, crash also. Making me late for work and rendering the phone useless unless I do a battery pull.
I will note that the most odd thing is that I contacted our business contract guy who who i expected to tell me to do a soft reset, told me that the supplier would swap out the phone?! That was last week and the new handset is showing early signs of the same thing.
Neither phones are rooted and I have not installed any unknown sources on the new handset to be sure it wasnt an outside source?!
Any help would be appreciated.
HAJ32 said:
Hi,
I am having some serious trouble with my note 3.
The basics of the problem are that the lock button seems to lock the screen but once pressed again it shows whatever was on the screen before, not the lock screen!? Holding the lock button does not come up with the turn off/reset options.
Another odd thing that happens along with this is that any application that is opened or closed the screen flashes black before opening up.
Along with this I have found that the alot of the native apps, including phone, contacts and most annoyingly, CLOCK, crash also. Making me late for work and rendering the phone useless unless I do a battery pull.
I will note that the most odd thing is that I contacted our business contract guy who who i expected to tell me to do a soft reset, told me that the supplier would swap out the phone?! That was last week and the new handset is showing early signs of the same thing.
Neither phones are rooted and I have not installed any unknown sources on the new handset to be sure it wasnt an outside source?!
Any help would be appreciated.
Click to expand...
Click to collapse
Factory Reset
if not solve ur problems, try Odin flash tools to flash another stock ROM
if not work take to service cause it should be hardware problem.
:good:
x102x96x said:
Factory Reset
if not solve ur problems, try Odin flash tools to flash another stock ROM
if not work take to service cause it should be hardware problem.
:good:
Click to expand...
Click to collapse
But why would the problem occur on two separate brand new devices?
because you have the same app on both phones :highfive:
dancapitan said:
because you have the same app on both phones :highfive:
Click to expand...
Click to collapse
lol....any suggestions what sort of app?
Does it also happen before you install any apps?
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
ShadowLea said:
Does it also happen before you install any apps?
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
Well some of my apps install straight onto the phone.
Do you think I should remove as many as possible and try then?
Same exact issue here
HAJ32 said:
Hi,
I am having some serious trouble with my note 3.
The basics of the problem are that the lock button seems to lock the screen but once pressed again it shows whatever was on the screen before, not the lock screen!? Holding the lock button does not come up with the turn off/reset options.
Another odd thing that happens along with this is that any application that is opened or closed the screen flashes black before opening up.
Along with this I have found that the alot of the native apps, including phone, contacts and most annoyingly, CLOCK, crash also. Making me late for work and rendering the phone useless unless I do a battery pull.
I will note that the most odd thing is that I contacted our business contract guy who who i expected to tell me to do a soft reset, told me that the supplier would swap out the phone?! That was last week and the new handset is showing early signs of the same thing.
Neither phones are rooted and I have not installed any unknown sources on the new handset to be sure it wasnt an outside source?!
Any help would be appreciated.
Click to expand...
Click to collapse
I am having this same exact issue. First happened when I installed a SanDisk Ultra CLASS 10. I thought the card was causing me compatibility issues so I returned it to amazon. This was just a few days ago. The only thing that worked to fix this issue was to remove the battery.
On the way to work today I suddenly couldn't play any music downloaded from Google music to my device. However, I could stream music that was not downloaded to my device. I also couldn't view any pictures in my picture gallery. I tried rebooting the phone and guess what -- I got the same exact issue as the original post above.
I wasn't going to mess with my phone while driving so I made up my mind that I was going to return it to verizon tomorrow. About an hour into work I picked up my phone and it gave me the onscreen instructions to swipe up to get flip board -- same instructions it gives you after a reboot. I then tried playing the same music that wouldn't play before and it played. I tried viewing pictures in the gallery that were inviewable before and they were now viewable.
I'd like to know what is going on too. I can't just give up to the fact that my phone doesn't want to work at certain times of the day so I just have to give it an hour.
HAJ32 said:
Well some of my apps install straight onto the phone.
Do you think I should remove as many as possible and try then?
Click to expand...
Click to collapse
The best thing would be to remove all non-factory apps. But yes, start by removing as many of them as possible.
(If that doesn't work, do a factory reset and cache wipe through the recovery menu, and don't restore a single app. (I'm not talking abouy the bloatware, we all have those.))
If there are no problems at that point, add back your apps one by one. (no restoring anything, make sure they are clean installs.)
Eventually you should run into whatever app is causing the issue.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Same issues
ShadowLea said:
The best thing would be to remove all non-factory apps. But yes, start by removing as many of them as possible.
(If that doesn't work, do a factory reset and cache wipe through the recovery menu, and don't restore a single app. (I'm not talking abouy the bloatware, we all have those.))
If there are no problems at that point, add back your apps one by one. (no restoring anything, make sure they are clean installs.)
Eventually you should run into whatever app is causing the issue.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
I reset the system to factory settings and started arranging only the installed apps and widgets and I got the same lock screen issues.
This time the phone wouldn't go to the lock screen but it would give me the option to restart or shut down. I set it aside again and when I picked it up a few later it showed me the home screen wwith instructions on how to access flipboard -- as if it was reset! I have a warranty on mine so I'm gonna return it to verizon tomorrow or friday.

Fingerprint hardware not available and screen locks itself immediately!

Hi everyone!
I have a OP 2 for more than one and a half years now and never had any issues with it(stayed stock...) until recently. I didnt update the phone to the latest version and was putting it off, and today in the afternoon when I tried to unlock my phone it said the 'Fingerprint hardware is not available' and after unlocking the phone with the pattern, it IMMEDIATELY LOCKS ITSELF BACK !!! after split second it just locks the screen while everything is working like connection, wifi, messages, notifications, etc. but due to this I cannot access anything on the phone, can't go to settings and switch to onscreen nav bar buttons, can't force stop/wipe cache the com.fingerprints.serviceext either, tried restarting it several times, downloaded the update but can't even install it because the phone just locks!:crying: I have no idea what would fix it and I am avoiding a full reset and wipe on the phone(also based on all i have read, dont think it would fix it anyways)
If anyone knows whats the problem or has dealt with it or knows someone who has, please help me out here on how to fix this and what to do. I did not root it or flash custom ROM's on it yet and never had a flip cover or any sort of case so literally don't know why it happened.
Thanks in advance,
Max
Hi
I had the exact same issue with mine, I was on LineageOS and could access the logs so I was able to determine it was an hardware failure.
Went to a repair shop to replace the home button, and Bam it worked again.
If you didn't flash a custom ROM it is likely an hardware issue just like I had.

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