Dell Service - Streak 5 General

I got the Streak delivered yesterday and it is really nice...reminds me a lot of the Archos 5IT but thinner still and made with better materials (in my view anyway).
My beef is with Dell itself as I ordered the Car Kit to go with it...£57odd...absolute rip off price but that is another matter.
I received an email from Dell saying they had my order and it would be delivered on or before 23rd August....7 weeks for delivery...that is crazy I never wait 7 weeks for ANYTHING. So I email back to cancel my order and tell them what I think of them and hey presto...an hour later I get a reply that says it will be delivered tomorrow (Wednesday 6th July). So it might be worth considering having a moan if you receive a similar lengthy wait.

ArtyCarl said:
I got the Streak delivered yesterday and it is really nice...reminds me a lot of the Archos 5IT but thinner still and made with better materials (in my view anyway).
My beef is with Dell itself as I ordered the Car Kit to go with it...£57odd...absolute rip off price but that is another matter.
I received an email from Dell saying they had my order and it would be delivered on or before 23rd August....7 weeks for delivery...that is crazy I never wait 7 weeks for ANYTHING. So I email back to cancel my order and tell them what I think of them and hey presto...an hour later I get a reply that says it will be delivered tomorrow (Wednesday 6th July). So it might be worth considering having a moan if you receive a similar lengthy wait.
Click to expand...
Click to collapse
Nice one will have a think about that did you order your streak from dell and was it the unlocked version if so was it unlocked, my delivery is the 21st i might just ring them up

No sorry the actual Streak I got from O2 on contract, it was the Car Kit I called Dell directly to moan about.

ArtyCarl said:
No sorry the actual Streak I got from O2 on contract, it was the Car Kit I called Dell directly to moan about.
Click to expand...
Click to collapse
Ok mate thanks

alot of us on modaco have had the same problems. cant seem to post a link because im a new member but go to the dell streak section and have a look. I've been emailing dell and Im finally getting a response. I even emailed Mr Dell

Related

Dell Streak On US. PreSale now Active

This morning I received an email form Dell. The Pre-sale stars today. Prices are $299.99 w/ contract, and $549.99 without contract.
I still haven't gotten my e-mail from them yet
Me neither. Are they doing it in some kind of order? first come, first serve? >=(
Received my mail about 9:30 am eastern and made my purchase. Bought both of the cases. I will probably end up selling the leather one if I like the other one, but who knows. Didn't buy any SD cards. I think I can buy one in a store for less.
This is my second Streak. Bought one of the Beta Give-Away units. Got nervous that there would be a problem updating .. who knows .. SOLD IT .. and now I bought this one. When there was that initial scare a few days ago that the Betas stopped working I felt HORRIBLE for the person I sold mine to. I don't know if it was a hoax or a temporary thing but haven't heard any more ..
Diane
I signed up for text notification. I have not gotten any message as of 12PM EST.
Sent from my Nexus One using XDA App
Maybe they are going in the order of when people signed up. Just guessing. They must be slammed because I paid with PayPal and the money hasn't been taken yet. . Just shows that I have ordered and when Dell fills the order [ships?] that the money will be taken ..
dell streak presale
dont forget to check your spam... thats where my email ended up
Talked to Dell .. Can't connect to Tmobile .. going to cancel. They said these are not unlocked like the others from the pre-order were.
Here is a link for the people that didn't get the email.
http://www.dell.com/content/product...4170&acd=I0LSY3-QOFQ6-SUDFPR8-XGXOJF-9TDWI-v1
i still haven't got email from dell
another question,$549 version still lock to at&t? Engadget said that, if so how to unlock?
That link didn't work for me. Took me to the Streak info page.
makes no sense .. why pay $550 instead of $300 .. I assumed the difference is to pay off ATT for not using their service.
Streak Dell Streak <<< My Order says
Remove Configuration
Preliminary Ship date: 8/13/2010 << that is tomorrow
$549.99
View Configuration Details
1:46 pm eastern time and so for no email or text message to my phone.
Check your messages Calin75 ..
Got it, it was in my spam folder. Order is being submitted
Thanks shEEEsh. I'll be getting my Streak on 08/17. =)
Sent from my Nexus One using XDA App
Nobody at Dell can say if this Streak is the same as the Beta Streak. My Beta didn't get 3G but I could use my T-Mobile sim. Looks like the exact same specs as my Beta .. I should get an Edge connection, right? I talked to a dozen people that said they didn't know. One person said "maybe." but the WORST OF ALL THE AGENTS was someone in "Mobile Services." Shaquallar was HER name.
When we first started talking she had NO IDEA that the AT&T had the contract. I repeated myself over and over .. that AT&T is the provider and she would say, "It is not known who the provider is going to be."
Figuring she wasn't the brightest bulb and asked for her supervisor. He REFUSED to come to the phone. It was like pulling teeth, but I got that his name is Jeremy and he FLAT OUT REFUSED and the agent was CLUELESS about EVERYTHING ..
I have a question though. When you ordered your phone, did the website require that you sign with AT&T at the time of purchase? Other wise, what did I get for my additional $300? It doesn't matter, I am sending it right back.
calin75 said:
Thanks shEEEsh. I'll be getting my Streak on 08/17. =)
Click to expand...
Click to collapse
Your welcome calin75 .. Mine is coming the following day I guess. I will either sell it or return it.
shEEEsh said:
Nobody at Dell can say if this Streak is the same as the Beta Streak. My Beta didn't get 3G but I could use my T-Mobile sim. Looks like the exact same specs as my Beta .. I should get an Edge connection, right?
Click to expand...
Click to collapse
Nope. The streak is locked to AT&T for now. A T-mobile sim will not work at all.

Changes on the Clove website

Clove have removed the expected delivery date for the Venue Pro and instead just have a means of registering your email address to be notified of when it becomes available.
They also seem to have removed all the specs.
This doesn't bode well - any thoughts?
Just spoke with Clove. It seems the availability of the phones is being delayed - 'possibly until next year'. Further info will be sent out by email, they tell me.
I'm starting to feel slightly better that I decided to go for HD7 in the end
Am wondering if it's worthwhile jumping ship to Expansys, they're cheaper anyway as the postage is free.
I like that Clove is accepting Paypal unlike Expansys... Still would be good to know if both are expecting a delay.
I called Expansys, they said they are expecting 250 Venue Pros on the 16th and currently there are 80 pre-orders, so there's going to be plenty of stock to go round.
I just cancelled my Clove order and ordered with Expansys instead, saving myself about £6 in postage into the bargain.
Expansys seemed a lot more confident of delivery than Clove.
News from Clove
Dear ...,
Thank you for ordering a Dell Venue Pro, it is appreciated.
We do today, however, have some important news. We have been informed that the
first stock of the Dell Venue Pro to arrive in the UK has been delayed until
January, due to a supply issue with components.
This is a problem that is plaguing many other manufacturers too, so Dell is not
alone. We appreciate it does not ease the situation, but reconfirms the issue
globally.
In addition there has been some confusion over the on board memory and microSD slot
on the Dell Venue Pro. Despite being told earlier that it will have a microSD slot,
it has been confirmed that the stock set to arrive in January will have NO microSD
slot, but will have 8GB of internal memory.
We are very frustrated by the delay and change in specification but pass this
information to you at the earliest opportunity.
Unless we hear otherwise from you, we shall now hold your order until the stock
arrives and ship it when it does become available.
We thank you for your custom and understanding.
The Clove Technology Sales Team.
That really sucks.
No such gloomy news from Expansys though, but then they are further up the pecking order than Clove...
Do we have any idea if Dell UK intends to sell it?
Peew971 said:
Do we have any idea if Dell UK intends to sell it?
Click to expand...
Click to collapse
Good point!
By the way, would a US VP work in the UK?
Jim Coleman said:
Good point!
Click to expand...
Click to collapse
I talked to a Dell agent, they have no information. That's again ridiculous.
Also I asked if a US VP would work in the UK and they said I need to ask Dell US .
Well if we do have to wait until January, at least by then the Cut 'n' Paste update will already be out, possibly with a bunch of other updates and fixes. Which may save us a couple of months of pain.
I jsut got email from clove say fist shipment has been delayed until january.
Any news from expansys? They seem to be adamant on their shipment dates next week...
I emailed eXpansys, seems they're saying it'll be delayed too now.
Dear Sir
We are expecting stock now 16/12/10
Sincere apologies for the delay
eXpansys
Click to expand...
Click to collapse
Damn. Looks like we're not getting this one until Jan '11.
I was looking forward to this for this month!
Just emailed back clove asking to cancel my order and will follow up in the morning.
Also put the order in with Expansys instead.
whiteacid said:
I emailed eXpansys, seems they're saying it'll be delayed too now.
Click to expand...
Click to collapse
Arse, 37 days to wait.

Venue pro delayed

Dear Customer,
We wanted to let you know that there is a delay with one or more items in your order.
Based on the latest available information, we have adjusted the Estimated Delivery Date and are confident your order will be delivered on or before 01/06/2011
We are sorry for the delay and appreciate your patience.
Click to expand...
Click to collapse
oh for f$%# sakes dell...
Dell Venue Pro apparently delayed again...WOW
sorry for u guyss.. im glad i gave up long a go... happy with focus..
http://www.engadget.com/2010/12/14/...parently-delayed-again-targeting-january-now/
ajftl said:
sorry for u guyss.. im glad i gave up long a go... happy with focus..
http://www.engadget.com/2010/12/14/...parently-delayed-again-targeting-january-now/
Click to expand...
Click to collapse
I had a feeling a week or so a go that was going to happen. Thats why I gave up also. Hate it for everyone
anybody else get this message? i did not. shipping estimate not updated.
No message, ordered the 2nd, and have a "Delivery Date" of 12/26
I think they knew they had a problem then. As in the one day it went from being shipped the 14/15th on the 1st to 26th on Dec 2nd.
Apparently many will get lucky next week http://en.community.dell.com/dell-b...the-topic-of-dell-venue-pro-order-delays.aspx
Sent from my HTC HD2 using XDA App
In that post he talks as if they have been delivering units to customers already.. I would guess by the forums that no one has gotten a shipping notification much less received a unit yet. The way this is spun they are trying to make the public think that there was just such a huge demand that they could not keep up.
I wish they could get their story straight and just let everyone know what is going on. I am still waiting on a replacement as well from my November 8th purchase at the Microsoft store.
I think that per your estimated delivey time and shipping time the system will only send the delay message once the estimated delivery time cannot be reached.
This is why people with end of dec. delivery time are not delayed.... YET.
I had a delivery estimate for today and I got the e-mail yesterday saying that my order has been delayed until January 6th.
Wow, Dell is even throwing in Blue tooth headsets for those who havent heard and some people people are even getting thier DVP's shipped this week!
Is this what joy feels like...? Dell? its been so long...

Looks like you can now buy the DVP in the UK

Expansys seem to have the DVP on sale. Their expected shipment is 1 working day and they now take Paypal payments, which they do only when they have stock.
http://www.expansys.com/dell-venue-pro-windows-phone-7-smartphone-qwerty-205052/
That's weird, when I spoke to a Dell customer service guy he said they weren't going to sell it unlocked first. Should've known that he didn't know what he was talkin' about.
Peew971 said:
Expansys seem to have the DVP on sale. Their expected shipment is 1 working day and they now take Paypal payments, which they do only when they have stock.
http://www.expansys.com/dell-venue-pro-windows-phone-7-smartphone-qwerty-205052/
Click to expand...
Click to collapse
it says estimated 1 day. they have not got stock and i doubt they will have stock tomorrow as dells own uk site does not list it.
ps. when i pre-ordered one from them in November they tock my money straight away and when i phoned them up about it they say it was a mistak and i had to wait 10 days to get my money back.
im going to wait till play.com or dell.co.uk have they in stock at i dont trust expansys ot clove.
Ganondolf said:
it says estimated 1 day. they have not got stock and i doubt they will have stock tomorrow as dells own uk site does not list it.
ps. when i pre-ordered one from them in November they tock my money straight away and when i phoned them up about it they say it was a mistak and i had to wait 10 days to get my money back.
im going to wait till play.com or dell.co.uk have they in stock at i dont trust expansys ot clove.
Click to expand...
Click to collapse
In November I wanted to preorder and pay via Paypal and their rep told me the Paypal option wasn't for preoders and would only appear when they actually had stock. So maybe you can actually buy from them now... To be fair I was fed up and got the Omnia 7 but that could be of interest to some people.
Oh by the way, the last time I spoke to Dell UK they had no plans for selling the phone themselves.
Clove says mid-February
This phone's launch has really been a joke, they're launching it in the middle of MWC when it might get obsolete.
http://www.clove.co.uk/dell-venue-pro
I had emailed Clove only three days ago to ask when the phone was in stock and they said it was expected early this week. The situation is a complete farce.
Surprised you guys are still looking to get this phone considering all the issues and that you can get other devices in the UK that can be unlocked for any carrier.
Peew971 said:
Clove says mid-February
This phone's launch has really been a joke, they're launching it in the middle of MWC when it might get obsolete.
http://www.clove.co.uk/dell-venue-pro
Click to expand...
Click to collapse
clove said the 6th january and then changed it to week starting the 10th. the reason they do these dates is so you pre-order from them thinking you are going to get it earlier then if you do it with other sites but once you pre-order they tell you there is a delay and hope you dont cancel (clove had it on the 6th when every over site had the 11th).
exspansy tock my money from my debit card, i did not try the paypal option.
tomorrow is the 11th and play.com and exspansy should say in stock but bet they wont and then will delay it again.
as far as dell.co.uk selling it. i was under the assumtion that dell sells all there products from their website and would sell the DVP too like they have been selling the streak. i prefer to buy from play.com but they only listing the 8gb and i wont the 16gb model.
tomorrow i will see if any of them have it but at this rate i may have to look at getting another phone. with the mobile show in early feb there probably be a load of new handsets.
UPDATE: clove and exspansy have delayed it till mid feb. i guess i will have to see if any new handsets get released at the mobile show that takes my fancy, if not it will be arround mid feb by that point anyway.
i reckon they are waiting for the os update which will fix a lot of the current issues (crashes etc).
efjay said:
Surprised you guys are still looking to get this phone considering all the issues and that you can get other devices in the UK that can be unlocked for any carrier.
Click to expand...
Click to collapse
i always get my phone sim free so i can get any handset but the hd7 and omina 7 i have seen and tried and i dont like the designs.
Given what's been happenning to our friends in the US I won't be rushing to get it !
Ganondolf said:
...i reckon they are waiting for the os update which will fix a lot of the current issues (crashes etc).
Click to expand...
Click to collapse
The O/S is rock stable ... either that or Samsung have worked miracles! My Omnia 7 has crashed twice since i purchased it and I got it on release day. (To be fair, the ONLY thing that has crashed on it has been the marketplace app)
Its far more likely that Dell have screwed up the firmware or chip/mobo integration somehow.
Either way, i'm now out of the market for one of these. Sadly, its the only 4"+ device with a keyboard.... who nows.... maybe Feb will cure my problem?
Clove has been told today there will be no stock until 'mid february at the earliest' for 'microsoft issue on mms settings'. Given every other manufacturer has phones in europe with working mms capability, I cannot see how only dell needs an one month worth wp7 fix. Assume they have multiple issues and don't have a clue about when they will be able to fix them all.
Now, I'm not sure who, between me still waiting for this phone and Dell, needs more urgently a reality check.
Ganondolf said:
i always get my phone sim free so i can get any handset but the hd7 and omina 7 i have seen and tried and i dont like the designs.
Click to expand...
Click to collapse
To be fair, once you start using one daily you just see it as a Windows Phone and forget a bit about the design. Sure the DVP has something special but unless you really need a keyboard you can do worse than the HD7 and Omnia 7.
What I will probably miss the most about the DVP is the Gorilla Glass but I'm more than happy with the Omnia 7.
goodbye dell
it has been a nice time waiting for u to fix those issues but i guess enough is enough
crawling back to htc via the 7 pro
I think Expansys and Clove literally just pull these release dates out of thin air (in the same way that Amazon and Play basically invent release dates for some videogames and dvds, etc., even when they haven't been announced yet). They're clearly not in any sort of serious contact with Dell if, only one day before the phones are due to go on sale, they 'find out' that their delivery isn't going to arrive.
I too am going to have to consider the HTC Pro 7 now, much as I don't want to buy another HTC phone. Sigh...
Peew971 said:
To be fair, once you start using one daily you just see it as a Windows Phone and forget a bit about the design. Sure the DVP has something special but unless you really need a keyboard you can do worse than the HD7 and Omnia 7.
What I will probably miss the most about the DVP is the Gorilla Glass but I'm more than happy with the Omnia 7.
Click to expand...
Click to collapse
i heard somewhere that the omnia 7 does not gorilla glass but it is not listed. not sure if this is true.
im going to wait till the mobile show in feb and then decide which phone to get.
Monty Burns said:
The O/S is rock stable ... either that or Samsung have worked miracles! My Omnia 7 has crashed twice since i purchased it and I got it on release day. (To be fair, the ONLY thing that has crashed on it has been the marketplace app)
Its far more likely that Dell have screwed up the firmware or chip/mobo integration somehow.
Either way, i'm now out of the market for one of these. Sadly, its the only 4"+ device with a keyboard.... who nows.... maybe Feb will cure my problem?
Click to expand...
Click to collapse
i have a feeling that the way dell has set up the dvp is slightly different than how overs have done and as they are very close to microsoft i this microsoft was fix some things that did not work with the way they made the handset.
i could be wrong but seems strange that the release has been put back to mid feb when the os update is to be released.
I'm stil waiting. Mabye its better to solve the problems. Or els the DVP is going to be a new iphone . But what about the OS update how as Microshoft annouced for april? New languages? Like dutch. We wil see
http://pocketnow.com/windows-phone/dell-venue-pro-delayed-in-the-uk-again-due-to-mms
Delayed again till mid-February, what a joke.
I am also waiting for this to happen so Dell can finally feel comfortable in providing an unlock code.

[INFO] Another Delay from Comet

I have ordered the Asus Transformer on 13/4, and really looking forward to receive it on 21st as i have booked a slot on that day..
however the Comet rang me just before telling me that the transformer will be delayed AGAIN and won't get mine before 9th May! i was quite shocked and kinda disappointed with that (though i understood the supplies...) as i have pre-ordered it for so long and they told me there were stock available for me at the beginning.
Now i am holding a Xoom, but i will have to return it in 21 days if I have made up my mind on picking one of them, arghhh asus really fuc*ed me up
Doesn't bode well for my delivery due on the 28th then
wilbur-force said:
Doesn't bode well for my delivery due on the 28th then
Click to expand...
Click to collapse
maybe i m the minority unlucky one
Mines due on the 28th also no contact yet
LEEDROID DESIRE HD using XDA PREMIUM
combat goofwing said:
Mines due on the 28th also no contact yet
LEEDROID DESIRE HD using XDA PREMIUM
Click to expand...
Click to collapse
I rang them this morning to change my delivery address, and they told me it won't change the delivery time. After a few minutes they rang me back and told me about this piece of news. FML
just went on their website, now the earliest delivery time would be 3rd of May....i am thinking of ringing them again and know about this
I suggest you email asus with your order so you are on file for the keyboard offer,I did it yesterday and they said once on file the offer was available to me even if the tablet arrives past the offer date
LEEDROID DESIRE HD using XDA PREMIUM
combat goofwing said:
I suggest you email asus with your order so you are on file for the keyboard offer,I did it yesterday and they said once on file the offer was available to me even if the tablet arrives past the offer date
LEEDROID DESIRE HD using XDA PREMIUM
Click to expand...
Click to collapse
Yep. I'm going to send an email to register and then sulk if it doesn't arrive on the 28th
combat goofwing said:
I suggest you email asus with your order so you are on file for the keyboard offer,I did it yesterday and they said once on file the offer was available to me even if the tablet arrives past the offer date
LEEDROID DESIRE HD using XDA PREMIUM
Click to expand...
Click to collapse
yeah i do think about this once i heard the news..
would definitely send them an email before the deadline
I've just spoken with Comet after the dreaded answer phone message. I was due for delivery this Thursday and I have been bumped to the 9th May. They informed me that all 695 pre orders are going to be moved back and that no one will recieve one before this date. Sorry all!
Asus have failed to supply the number of Transformers that were expecting.
They also have no idea of when the keyboard will be coming into stock.
try carphonewarehouse, thats where i got mine last week, they had the one with the keyboard dock ready to ship out too, as one of the rep tells me on the phone while i was ordering the tablet from him.
boiboi_67 said:
try carphonewarehouse, thats where i got mine last week, they had the one with the keyboard dock ready to ship out too, as one of the rep tells me on the phone while i was ordering the tablet from him.
Click to expand...
Click to collapse
just checked the carphonewarehouse online, it was out of stock at the moment...
or u mean trying in stores? u are really lucky to get one
leeharo said:
just checked the carphonewarehouse online, it was out of stock at the moment...
or u mean trying in stores? u are really lucky to get one
Click to expand...
Click to collapse
Out of stock...Unlucky mate
Asus didn't expect this haha
I got left a message too saying that delivery had been delayed from 21st till 9th of may, emailed asus so hopefully still get the keyboard offer and also emailed comet requesting refund of delivery fee and inquiring how definite the new date is (probably won't believe any reply though).
gbroon said:
I got left a message too saying that delivery had been delayed from 21st till 9th of may, emailed asus so hopefully still get the keyboard offer and also emailed comet requesting refund of delivery fee and inquiring how definite the new date is (probably won't believe any reply though).
Click to expand...
Click to collapse
it's free to deliver on 9th according to their website...but i doubt they would refund me than 5 quid though..
There's 2 for sale on gumtree (at least there was) might get it a bit quicker
gbroon said:
I got left a message too saying that delivery had been delayed from 21st till 9th of may, emailed asus so hopefully still get the keyboard offer and also emailed comet requesting refund of delivery fee and inquiring how definite the new date is (probably won't believe any reply though).
Click to expand...
Click to collapse
They did that to me to. I phoned them and they have rescheduled the delivery to 3rd of May.
I had one on preorder from amazon from the 4th of April. They then bumped delviery to the 1st of June. The moment I got the email about the amazon delay I checked comet which said they had them in stock.
So I placed an order with Comet around the 12th of April. They took my money straight away and scheduled delivery for the 21st.
Had a phone call yesterday telling me they can no longer deliver on this date. Now I am sorry but to take my money and hold onto it for a week is disgusting if they dont have physical stock. my order was not a pre-order but a sale. I asked for an immediate refund and told them of their shocking behaviour.
I have always hated bying anything from DSG or comet stores and this just proves why. never again!!!
Good job I kept my pre-oder with amazon I am happy to wait until June now.
Comet sucks ass!!!
ebuyer still taking pre orders with 77 still available from 22nd april
just ordered one from laskys, claimed to be delivered on 26th.
with a quidco voucher code u would only need to pay 360.99
At the time of posting this. Ebuyer says that they have 40 in stock for next day delivery.
Regards,
Dave

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